2,861 Service Desk Manager jobs in India
Service Desk Manager
Posted 1 day ago
Job Viewed
Job Description
Service Desk Manager
Job Description
**Role:Service desk Manager**
**Designation: Service desk Operations Manager**
**Location: Pune**
**Years of experience: 1 year of experience as a Manager**
**Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.**
**Role and Key Responsibilities:**
**The Service Desk Manager is responsible for overseeing the daily operations of the service desk team to ensure the timely and effective resolution of technical issues and support requests. This role involves managing the team, improving processes, and ensuring high levels of customer satisfaction through excellent service. The Service Desk Manager will also play a critical role in defining and implementing best practices, optimizing ticket management systems, and collaborating with other departments to ensure IT service delivery aligns with the overall business objectives.Service Desk Operations:**
**Oversee and manage daily operations of the service desk, ensuring efficient handling of all support requests.**
**Monitor key performance indicators (KPIs) to ensure timely resolution of incidents and service requests.**
**Ensure proper escalation procedures are followed for critical issues. Manage service desk ticketing systems and workflows for improved efficiency.**
**Team Management:**
**Lead and mentor a team of service desk professionals, providing guidance, coaching, and performance evaluations.**
**Set clear goals and performance standards for team members, encouraging continuous improvement.**
**Ensure the team is adequately trained in technical skills, service desk tools, and customer service techniques.**
**Coordinate staff schedules to provide adequate coverage during business hours.**
**Customer Satisfaction:**
**Adopt a customer-centric culture within the service desk team, ensuring a high level of customer satisfaction.**
**Analyse customer feedback and service reports to identify areas for improvement.**
**Act as an escalation point for complex or unresolved issues, maintaining a professional relationship with key stakeholders.**
**Process Improvement:**
**Review and improve service desk processes to align with ITIL or other service management frameworks.**
**Develop and maintain documentation for service desk procedures, ensuring they are regularly updated.**
**Collaborate with IT and business teams to develop service level agreements (SLAs) and ensure compliance.**
**Implement and manage tools for monitoring service desk performance and identifying trends in issue resolution.**
**Reporting and Analysis:**
**Prepare and present regular reports on service desk performance, trends, and areas for improvement.**
**Provide recommendations for optimizing service delivery and operational efficiency based on data analysis.**
**Track and analyse support tickets to identify recurring issues and implement preventative solutions.**
**Key skills and knowledge:**
**Leadership and team management**
**Customer-focused mindset**
**Strong technical knowledge**
**Analytical and reporting skills**
**Communication and interpersonal skills**
**Process improvement and change management**
**Education:**
**Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).**
**7+ years of experience in a service desk or IT support role, with at least 3+ years in a supervisory or managerial position.**
**Proven experience managing a customer-facing service desk or IT support team.**
**Strong understanding of IT service management (ITSM) frameworks such as ITIL.**
**Excellent problem-solving and decision-making abilities.**
**Strong leadership, communication, and team management skills.**
**Familiarity with service desk tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).**
**Ability to work in a fast-paced environment and manage multiple priorities.**
**Stay up to date with emerging technologies and industry trends to continuously improve service desk functions.**
**Preferred Qualifications:**
**ITIL Foundation and other relevant certifications.**
**Proficient in utilizing ticketing tools such as Service Now for efficient incident management, service request handling, and workflow optimization**
**Experience with cloud-based solutions, enterprise software, and network management.**
**Strong knowledge of the MS Office Suite and expertise in creating reports following best practices for effective presentation.**
**Experience in change management and continuous improvement initiatives**
**Disclaimer:**
**'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'**
Location:
India Pune, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Service Desk Manager
Posted 8 days ago
Job Viewed
Job Description
We are hiring for Service Desk Manager for a management consulting firm.
Business Title : Service Desk Manager
Exp : 10+yrs
Mode: Hybrid
Location : Gurgaon
Job Description
We are seeking a dynamic and experienced Service Desk Manager to lead a team of Procurement Operations Service Desk Specialists managing queries from stakeholders and suppliers on Source to Pay activities. . The ideal candidate will possess exceptional leadership skills, extensive experience in people and stakeholder management, and a deep understanding of procurement processes.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field
- Minimum of 10 years’ experience in procurement, with at least 3-4 years in a senior managerial role.
- Proven expertise in people management, with a track record of developing high-performing teams.
- Strong understanding of Source to Pay procurement processes and policies, compliance, and SNOW management.
- Understanding of Purchase-to-pay tools (e.g., Coupa, Ariba, Oracle, etc.). Experience in Coupa will be a plus.
- Experience of managing multi geographies across time-zones
- Proficiency in Microsoft suite (Word, Excel, and PowerPoint)
- Global Experience within the professional services industry in procurement or related function
Pls share your resume
Service Desk Manager
Posted 8 days ago
Job Viewed
Job Description
Business Title : Service Desk Manager
Exp : 10+yrs
Mode: Hybrid
Location : Gurgaon
Job Description
We are seeking a dynamic and experienced Service Desk Manager to lead a team of Procurement Operations Service Desk Specialists managing queries from stakeholders and suppliers on Source to Pay activities. . The ideal candidate will possess exceptional leadership skills, extensive experience in people and stakeholder management, and a deep understanding of procurement processes.
Bachelor's degree in Business Administration, Supply Chain Management, or a related field
Minimum of 10 years’ experience in procurement, with at least 3-4 years in a senior managerial role.
Proven expertise in people management, with a track record of developing high-performing teams.
Strong understanding of Source to Pay procurement processes and policies, compliance, and SNOW management.
Understanding of Purchase-to-pay tools (e.g., Coupa, Ariba, Oracle, etc.). Experience in Coupa will be a plus.
Experience of managing multi geographies across time-zones
Proficiency in Microsoft suite (Word, Excel, and PowerPoint)
Global Experience within the professional services industry in procurement or related function
Pls share your resume
Service Desk Manager
Posted today
Job Viewed
Job Description
Location:
India Pune, MaharashtraLanguage Requirements:
Time Type:
Full time
Service Desk Manager
Posted today
Job Viewed
Job Description
We are hiring for Service Desk Manager for a management consulting firm.
Business Title : Service Desk Manager
Exp : 10+yrs
Mode: Hybrid
Location : Gurgaon
Job Description
We are seeking a dynamic and experienced Service Desk Manager to lead a team of Procurement Operations Service Desk Specialists managing queries from stakeholders and suppliers on Source to Pay activities. . The ideal candidate will possess exceptional leadership skills, extensive experience in people and stakeholder management, and a deep understanding of procurement processes.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field
- Minimum of 10 years’ experience in procurement, with at least 3-4 years in a senior managerial role.
- Proven expertise in people management, with a track record of developing high-performing teams.
- Strong understanding of Source to Pay procurement processes and policies, compliance, and SNOW management.
- Understanding of Purchase-to-pay tools (e.g., Coupa, Ariba, Oracle, etc.). Experience in Coupa will be a plus.
- Experience of managing multi geographies across time-zones
- Proficiency in Microsoft suite (Word, Excel, and PowerPoint)
- Global Experience within the professional services industry in procurement or related function
Pls share your resume
Senior Service Desk Manager
Posted 8 days ago
Job Viewed
Job Description
The Service Desk Manager ensures the seamless delivery of technical support to iMerit staff as well as clients directly using iMerit’s technology platforms by managing a distributed support team, optimizing help desk processes, integrating automation and AI into support workfl ows and using data analytics to continuously improve service desk performance, user experience and operational efficiency.
REPORTING STRUCTURE
The Service Desk Manager reports to the Director of Global Support Services responsible for operations and maintenance of iMerit’s IT global infrastructure used to run iMerit’s business and provide clients with the data annotation and model tuning services they require for their AI systems.
LOCATION
India, Kolkata or Coimbatore
KEY RESPONSIBILITIES
STRATEGIC LEADERSHIP
● Define and implement the global support strategy aligned with organizational goals.
● Collaborate with global IT, business leaders, and vendors to align support capabilities with business needs.
● Develop a standardized global service delivery model with consistent processes and SLAs.
● Maintain a catalog of service desk offerings and expand it to address evolving business needs.
● Oversee the implementation of new tools, integrations, and service enhancements.
● Establish long-term plans for scaling support operations as the business grows and evolves.
GLOBAL HELP DESK OPERATIONS
● Lead and mentor a geographically dispersed team of service desk analysts and cross-functional support specialists.
● Implement ITIL-based best practices for incident, request, problem, and change management.
● Ensure 24/7/365 support coverage across all global regions.
● Oversee hiring, training, performance evaluation, and development of a Level 1 service desk team.
● Engage cross-functional support specialists to provide Level 2 and 3 services.
● Facilitate the communication required between service desk analysts, support specialists and end users to ensure smooth incident resolution.
● Serve as the escalation point for major incidents and VIP user support.
● Establish SLAs and ensure adherence through proactive monitoring and escalation management.
● Ensure end-user feedback is collected and used to improve service quality.
● Ensure compliance with data security, privacy, and regional regulations in support operations.
● Collaborate with IT Security and Compliance teams and provide the support required to acquire security credentials and certifications such as ISO 27001, SOC 2, TISAX, HIPAA, and GDPR.
DATA DRIVEN SERVICE IMPROVEMENT
● Foster a culture of continuous improvement.
● Leverage data analytics to monitor and enhance service desk performance, including:
o Real-time tracking of ticket volumes, resolution times, and backlog trends.
o Root cause analysis of recurring annotation platform issues.
o Identification of bottlenecks and inefficiencies through data insights.
● Develop predictive analytics models to forecast support demand based on annotation workloads, platform usage patterns, and client SLAs.
● Implement dashboards and reporting systems providing visibility into KPIs (e.g., MTTR, CSAT, FCR).
● Use analytics to support resource planning, training focus areas, and proactive support interventions.
AI & AUTOMATION INTEGRATION
● Implement AI-powered solutions (chatbots, smart ticket routing, auto-classification) to enhance first-contact resolution and reduce manual workload.
● Utilize insights to target, automate and improve service desk support processes.
● Drive automation of repetitive support tasks while maintaining high-touch customer interactions for complex cases.
● Measure the impact of AI interventions on support metrics and continuously refi ne AI-driven workflows.
QUALIFICATIONS AND SKILLS
● Bachelor’s degree in information technology, computer science, or a related field. Master’s preferred.
● ITIL Foundation or higher-level certification
● 8–10+ years in IT support or service desk environments.
● 3–5+ years managing global service desk operations.
● Proven ability to manage global, distributed support teams and vendor relationships.
● Expertise in ITSM frameworks and ticketing systems
● Expertise in ITIL frameworks and service management best practices.
● Experience remote support technologies.
● Experience in the use of data analytics in service desk cost and performance optimization
● Ability to integrate automation and AI tools into support processes.
● Excellent leadership, communication, customer service, and stakeholder management skills.
About Company:
iMerit ( delivers data annotation, classification and content moderation outcomes that power AI, Machine Learning and data operation strategies of some of the leading AI organizations in the world. Our work encompasses a client’s journey from exploratory R&D to proof of concept to mission-critical, production-ready solutions. We leverage advanced tools, machine learning algorithms and workflow best practices to enrich, annotate and label large volumes of unstructured data and unlock hidden value. In our human powered computing model, technology solves for throughput, while our managed workforce teams (across delivery centers in India, Bhutan and the US) solve for accuracy through their deep expertise in Computer Vision, Natural Language Processing and Content Services, and across verticals such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies and many more. iMerit also creates inclusive and diverse employment in the digital IT sector - around 80% of our workforce are sourced from various impact communities and >50% are women.
Senior Service Desk Manager
Posted 8 days ago
Job Viewed
Job Description
REPORTING STRUCTURE
The Service Desk Manager reports to the Director of Global Support Services responsible for operations and maintenance of iMerit’s IT global infrastructure used to run iMerit’s business and provide clients with the data annotation and model tuning services they require for their AI systems.
LOCATION
India, Kolkata or Coimbatore
KEY RESPONSIBILITIES
STRATEGIC LEADERSHIP
● Define and implement the global support strategy aligned with organizational goals.
● Collaborate with global IT, business leaders, and vendors to align support capabilities with business needs.
● Develop a standardized global service delivery model with consistent processes and SLAs.
● Maintain a catalog of service desk offerings and expand it to address evolving business needs.
● Oversee the implementation of new tools, integrations, and service enhancements.
● Establish long-term plans for scaling support operations as the business grows and evolves.
GLOBAL HELP DESK OPERATIONS
● Lead and mentor a geographically dispersed team of service desk analysts and cross-functional support specialists.
● Implement ITIL-based best practices for incident, request, problem, and change management.
● Ensure 24/7/365 support coverage across all global regions.
● Oversee hiring, training, performance evaluation, and development of a Level 1 service desk team.
● Engage cross-functional support specialists to provide Level 2 and 3 services.
● Facilitate the communication required between service desk analysts, support specialists and end users to ensure smooth incident resolution.
● Serve as the escalation point for major incidents and VIP user support.
● Establish SLAs and ensure adherence through proactive monitoring and escalation management.
● Ensure end-user feedback is collected and used to improve service quality.
● Ensure compliance with data security, privacy, and regional regulations in support operations.
● Collaborate with IT Security and Compliance teams and provide the support required to acquire security credentials and certifications such as ISO 27001, SOC 2, TISAX, HIPAA, and GDPR.
DATA DRIVEN SERVICE IMPROVEMENT
● Foster a culture of continuous improvement.
● Leverage data analytics to monitor and enhance service desk performance, including:
o Real-time tracking of ticket volumes, resolution times, and backlog trends.
o Root cause analysis of recurring annotation platform issues.
o Identification of bottlenecks and inefficiencies through data insights.
● Develop predictive analytics models to forecast support demand based on annotation workloads, platform usage patterns, and client SLAs.
● Implement dashboards and reporting systems providing visibility into KPIs (e.g., MTTR, CSAT, FCR).
● Use analytics to support resource planning, training focus areas, and proactive support interventions.
AI & AUTOMATION INTEGRATION
● Implement AI-powered solutions (chatbots, smart ticket routing, auto-classification) to enhance first-contact resolution and reduce manual workload.
● Utilize insights to target, automate and improve service desk support processes.
● Drive automation of repetitive support tasks while maintaining high-touch customer interactions for complex cases.
● Measure the impact of AI interventions on support metrics and continuously refi ne AI-driven workflows.
QUALIFICATIONS AND SKILLS
● Bachelor’s degree in information technology, computer science, or a related field. Master’s preferred.
● ITIL Foundation or higher-level certification
● 8–10+ years in IT support or service desk environments.
● 3–5+ years managing global service desk operations.
● Proven ability to manage global, distributed support teams and vendor relationships.
● Expertise in ITSM frameworks and ticketing systems
● Expertise in ITIL frameworks and service management best practices.
● Experience remote support technologies.
● Experience in the use of data analytics in service desk cost and performance optimization
● Ability to integrate automation and AI tools into support processes.
● Excellent leadership, communication, customer service, and stakeholder management skills.
About Company:
iMerit ( delivers data annotation, classification and content moderation outcomes that power AI, Machine Learning and data operation strategies of some of the leading AI organizations in the world. Our work encompasses a client’s journey from exploratory R&D to proof of concept to mission-critical, production-ready solutions. We leverage advanced tools, machine learning algorithms and workflow best practices to enrich, annotate and label large volumes of unstructured data and unlock hidden value. In our human powered computing model, technology solves for throughput, while our managed workforce teams (across delivery centers in India, Bhutan and the US) solve for accuracy through their deep expertise in Computer Vision, Natural Language Processing and Content Services, and across verticals such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies and many more. iMerit also creates inclusive and diverse employment in the digital IT sector - around 80% of our workforce are sourced from various impact communities and >50% are women.
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Senior Service Desk Manager
Posted today
Job Viewed
Job Description
The Service Desk Manager ensures the seamless delivery of technical support to iMerit staff as well as clients directly using iMerit’s technology platforms by managing a distributed support team, optimizing help desk processes, integrating automation and AI into support workfl ows and using data analytics to continuously improve service desk performance, user experience and operational efficiency.
REPORTING STRUCTURE
The Service Desk Manager reports to the Director of Global Support Services responsible for operations and maintenance of iMerit’s IT global infrastructure used to run iMerit’s business and provide clients with the data annotation and model tuning services they require for their AI systems.
LOCATION
India, Kolkata or Coimbatore
KEY RESPONSIBILITIES
STRATEGIC LEADERSHIP
● Define and implement the global support strategy aligned with organizational goals.
● Collaborate with global IT, business leaders, and vendors to align support capabilities with business needs.
● Develop a standardized global service delivery model with consistent processes and SLAs.
● Maintain a catalog of service desk offerings and expand it to address evolving business needs.
● Oversee the implementation of new tools, integrations, and service enhancements.
● Establish long-term plans for scaling support operations as the business grows and evolves.
GLOBAL HELP DESK OPERATIONS
● Lead and mentor a geographically dispersed team of service desk analysts and cross-functional support specialists.
● Implement ITIL-based best practices for incident, request, problem, and change management.
● Ensure 24/7/365 support coverage across all global regions.
● Oversee hiring, training, performance evaluation, and development of a Level 1 service desk team.
● Engage cross-functional support specialists to provide Level 2 and 3 services.
● Facilitate the communication required between service desk analysts, support specialists and end users to ensure smooth incident resolution.
● Serve as the escalation point for major incidents and VIP user support.
● Establish SLAs and ensure adherence through proactive monitoring and escalation management.
● Ensure end-user feedback is collected and used to improve service quality.
● Ensure compliance with data security, privacy, and regional regulations in support operations.
● Collaborate with IT Security and Compliance teams and provide the support required to acquire security credentials and certifications such as ISO 27001, SOC 2, TISAX, HIPAA, and GDPR.
DATA DRIVEN SERVICE IMPROVEMENT
● Foster a culture of continuous improvement.
● Leverage data analytics to monitor and enhance service desk performance, including:
o Real-time tracking of ticket volumes, resolution times, and backlog trends.
o Root cause analysis of recurring annotation platform issues.
o Identification of bottlenecks and inefficiencies through data insights.
● Develop predictive analytics models to forecast support demand based on annotation workloads, platform usage patterns, and client SLAs.
● Implement dashboards and reporting systems providing visibility into KPIs (e.g., MTTR, CSAT, FCR).
● Use analytics to support resource planning, training focus areas, and proactive support interventions.
AI & AUTOMATION INTEGRATION
● Implement AI-powered solutions (chatbots, smart ticket routing, auto-classification) to enhance first-contact resolution and reduce manual workload.
● Utilize insights to target, automate and improve service desk support processes.
● Drive automation of repetitive support tasks while maintaining high-touch customer interactions for complex cases.
● Measure the impact of AI interventions on support metrics and continuously refi ne AI-driven workflows.
QUALIFICATIONS AND SKILLS
● Bachelor’s degree in information technology, computer science, or a related field. Master’s preferred.
● ITIL Foundation or higher-level certification
● 8–10+ years in IT support or service desk environments.
● 3–5+ years managing global service desk operations.
● Proven ability to manage global, distributed support teams and vendor relationships.
● Expertise in ITSM frameworks and ticketing systems
● Expertise in ITIL frameworks and service management best practices.
● Experience remote support technologies.
● Experience in the use of data analytics in service desk cost and performance optimization
● Ability to integrate automation and AI tools into support processes.
● Excellent leadership, communication, customer service, and stakeholder management skills.
About Company:
iMerit ( delivers data annotation, classification and content moderation outcomes that power AI, Machine Learning and data operation strategies of some of the leading AI organizations in the world. Our work encompasses a client’s journey from exploratory R&D to proof of concept to mission-critical, production-ready solutions. We leverage advanced tools, machine learning algorithms and workflow best practices to enrich, annotate and label large volumes of unstructured data and unlock hidden value. In our human powered computing model, technology solves for throughput, while our managed workforce teams (across delivery centers in India, Bhutan and the US) solve for accuracy through their deep expertise in Computer Vision, Natural Language Processing and Content Services, and across verticals such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies and many more. iMerit also creates inclusive and diverse employment in the digital IT sector - around 80% of our workforce are sourced from various impact communities and >50% are women.
Senior Service Desk Manager
Posted today
Job Viewed
Job Description
The Service Desk Manager ensures the seamless delivery of technical support to iMerit staff as well as clients directly using iMerit’s technology platforms by managing a distributed support team, optimizing help desk processes, integrating automation and AI into support workfl ows and using data analytics to continuously improve service desk performance, user experience and operational efficiency.
REPORTING STRUCTURE
The Service Desk Manager reports to the Director of Global Support Services responsible for operations and maintenance of iMerit’s IT global infrastructure used to run iMerit’s business and provide clients with the data annotation and model tuning services they require for their AI systems.
LOCATION
India, Kolkata or Coimbatore
KEY RESPONSIBILITIES
STRATEGIC LEADERSHIP
● Define and implement the global support strategy aligned with organizational goals.
● Collaborate with global IT, business leaders, and vendors to align support capabilities with business needs.
● Develop a standardized global service delivery model with consistent processes and SLAs.
● Maintain a catalog of service desk offerings and expand it to address evolving business needs.
● Oversee the implementation of new tools, integrations, and service enhancements.
● Establish long-term plans for scaling support operations as the business grows and evolves.
GLOBAL HELP DESK OPERATIONS
● Lead and mentor a geographically dispersed team of service desk analysts and cross-functional support specialists.
● Implement ITIL-based best practices for incident, request, problem, and change management.
● Ensure 24/7/365 support coverage across all global regions.
● Oversee hiring, training, performance evaluation, and development of a Level 1 service desk team.
● Engage cross-functional support specialists to provide Level 2 and 3 services.
● Facilitate the communication required between service desk analysts, support specialists and end users to ensure smooth incident resolution.
● Serve as the escalation point for major incidents and VIP user support.
● Establish SLAs and ensure adherence through proactive monitoring and escalation management.
● Ensure end-user feedback is collected and used to improve service quality.
● Ensure compliance with data security, privacy, and regional regulations in support operations.
● Collaborate with IT Security and Compliance teams and provide the support required to acquire security credentials and certifications such as ISO 27001, SOC 2, TISAX, HIPAA, and GDPR.
DATA DRIVEN SERVICE IMPROVEMENT
● Foster a culture of continuous improvement.
● Leverage data analytics to monitor and enhance service desk performance, including:
o Real-time tracking of ticket volumes, resolution times, and backlog trends.
o Root cause analysis of recurring annotation platform issues.
o Identification of bottlenecks and inefficiencies through data insights.
● Develop predictive analytics models to forecast support demand based on annotation workloads, platform usage patterns, and client SLAs.
● Implement dashboards and reporting systems providing visibility into KPIs (e.g., MTTR, CSAT, FCR).
● Use analytics to support resource planning, training focus areas, and proactive support interventions.
AI & AUTOMATION INTEGRATION
● Implement AI-powered solutions (chatbots, smart ticket routing, auto-classification) to enhance first-contact resolution and reduce manual workload.
● Utilize insights to target, automate and improve service desk support processes.
● Drive automation of repetitive support tasks while maintaining high-touch customer interactions for complex cases.
● Measure the impact of AI interventions on support metrics and continuously refi ne AI-driven workflows.
QUALIFICATIONS AND SKILLS
● Bachelor’s degree in information technology, computer science, or a related field. Master’s preferred.
● ITIL Foundation or higher-level certification
● 8–10+ years in IT support or service desk environments.
● 3–5+ years managing global service desk operations.
● Proven ability to manage global, distributed support teams and vendor relationships.
● Expertise in ITSM frameworks and ticketing systems
● Expertise in ITIL frameworks and service management best practices.
● Experience remote support technologies.
● Experience in the use of data analytics in service desk cost and performance optimization
● Ability to integrate automation and AI tools into support processes.
● Excellent leadership, communication, customer service, and stakeholder management skills.
About Company:
iMerit ( delivers data annotation, classification and content moderation outcomes that power AI, Machine Learning and data operation strategies of some of the leading AI organizations in the world. Our work encompasses a client’s journey from exploratory R&D to proof of concept to mission-critical, production-ready solutions. We leverage advanced tools, machine learning algorithms and workflow best practices to enrich, annotate and label large volumes of unstructured data and unlock hidden value. In our human powered computing model, technology solves for throughput, while our managed workforce teams (across delivery centers in India, Bhutan and the US) solve for accuracy through their deep expertise in Computer Vision, Natural Language Processing and Content Services, and across verticals such as Autonomous Vehicles, Medical AI, Finance, Geospatial technologies and many more. iMerit also creates inclusive and diverse employment in the digital IT sector - around 80% of our workforce are sourced from various impact communities and >50% are women.