7,838 Help Desk Technician jobs in India
Help Desk Technician
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Company Description
Welcome to KisanKonnect- Aapka Apna Farmers Market, a sustainable agriculture platform based in Thane, focusing on traceability, regenerative farming, convenience, quality, and an offline experience. Our mission is to bridge conscious consumers and responsible farmers for a transparent agricultural ecosystem.
Role Description
This is a full-time on-site role for a Help Desk Technician at KisanKonnect Safe Foods in Thane. The Help Desk Technician will be responsible for providing technical support, troubleshooting desktop computers, help desk support, and computer repair tasks.
Qualifications
- Desktop Computers and Technical Support skills
- Troubleshooting and Help Desk Support skills
- Experience in computer repair
- Excellent problem-solving and communication skills
- Ability to work well under pressure and in a team environment
Help Desk Technician
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For more than two decades, Telestream has been at the forefront of innovation in the digital video industry, pioneering file-based video transcoding and high-quality media exchange over IP networks. Telestream provides world-class live and on-demand digital video tools and workflow solutions that allow businesses and consumers to transform video on the desktop and across the enterprise. Many of the world's most demanding media and entertainment companies such as CBS, BBC, CNN, FOX, CBC, Comcast, Direct TV, Time Warner, MTV, Discovery and Lifetime, as well as a growing number of users in a broad range of business environments, rely on Telestream products to streamline operations, reach broader audiences, and generate more revenue from their media. If you're looking for an industry leader in the high growth area of video, Telestream is for you.
Help Desk Technician
Location: Bangalore, India (Hybrid)
Hours: GMT (UK Hours)
Position Summary : In this role, you will be part of our Information Technology Group, supporting our internal users and services. You will be responsible for providing end-user support, hardware and software troubleshooting, and workstation lifecycle management.
Responsibilities:
- Technical Support: Provide technical assistance and support to end-users via phone, email, or in-person. Address user inquiries, troubleshoot hardware and software issues, and resolve technical problems promptly to minimize downtime.
- Problem Diagnosis: Diagnose and identify hardware, software, and network issues by analyzing symptoms and troubleshooting steps. Utilize diagnostic tools and methodologies to isolate and resolve problems effectively.
- Issue Resolution: Resolve technical issues related to desktops, laptops, printers, peripherals, and software applications. Escalate complex issues to senior technicians or system administrators when necessary, and follow up to ensure timely resolution.
- Software Installation and Configuration: Install, configure, and maintain software applications, operating systems, and device drivers on end-user devices.
- User Provisioning: End user provisioning and access rights management.
- Hardware Provisioning: End-user workstation provisioning and setup.
Qualifications:
- Previous experience in a technical support role or helpdesk environment.
- Proficiency in troubleshooting hardware, software, and network issues.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with ticketing systems and remote support tools.
- Ability to work independently and collaborate effectively within a team.
- Windows and MacOS end-user support experience
- IT certifications such as CompTIA A+, Network+, or Google IT Support Professional Certificate are a plus.
Help Desk Technician
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Imagine working in a fast-paced IT environment where your technical expertise is essential to delivering exceptional support services. As a Support Specialist, you will be responsible for providing high-quality Level 1-3 support for Horizon VDI user issues.
Key Responsibilities- You will validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
- Create and maintain golden images for various user groups, including application packaging, patching, and configuration.
- You must have at least 2 years of experience in IT support roles, with a minimum of 1 year supporting VDI environments.
- Familiarity with VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent is highly desirable.
- This role offers an opportunity to work on cutting-edge technology, collaborate with cross-functional teams, and develop your skills in a dynamic environment.
- As a Support Specialist, you will play a critical part in ensuring seamless user experiences and resolving complex technical issues promptly.
Help Desk Technician
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We are seeking a highly skilled and experienced Support Specialist to join our team. The successful candidate will be responsible for providing level 1-3 support for Horizon VDI user issues, creating and maintaining golden images for various user groups, and validating and troubleshooting application functionality within VDI sessions.
Help Desk Technician
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Network Operations Specialist
The primary goal of this role is to ensure the seamless operation of network systems.
- Key Responsibilities:
- • Monitoring and Incident Management: Guarantee uninterrupted network operations by continuously monitoring performance, security, and availability of routers, switches, firewalls.
- • Provide first-line support: Offer timely assistance for network incidents and service requests, escalating to higher levels when necessary.
- • Basic Network Troubleshooting: Diagnose common networking issues such as connectivity problems, DNS issues, or VPN connectivity.
- • Configuration and Support: Configure and maintain basic network devices like switches, routers, and access points. Ensure smooth network operations by providing support for the installation of new hardware and software.
- • Documentation: Maintain accurate records of network issues, incidents, and resolutions. Document troubleshooting procedures and configurations for continuity.
- • Customer Support: Deliver exceptional customer support for network-related issues. Educate users on best practices and provide solutions for recurring issues.
Required Skills & Qualifications:
- • Technical Knowledge: Possess fundamental knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.). Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
- • Experience with Diagnostic Tools: Proficiency with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).
Help Desk Technician
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Network Support Specialist Job Description
This role is responsible for providing first-line support for network incidents and service requests, escalating to higher levels as necessary.
The ideal candidate will have a solid understanding of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.) and experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).
- Job Responsibilities:
- Troubleshoot basic networking issues, including connectivity problems, DNS issues, or VPN connectivity.
- Configure and maintain basic network devices like switches, routers, and access points.
- Maintain accurate records of network issues, incidents, and resolutions.
- Document troubleshooting procedures and configurations to ensure continuity.
- Provide excellent customer support to end users and clients for network-related issues.
Skills & Qualifications:
- Technical Skills:
- Basic knowledge of routing protocols (OSPF, EIGRP, BGP).
- Familiarity with security best practices (firewalls, access control lists, encryption).
- Experience with cloud-based services (AWS, Azure, Google Cloud).
Benefits:
- Opportunities for growth and professional development.
- A dynamic and supportive team environment.
- A competitive salary and benefits package.
About the Role:
- This role is ideal for individuals who are passionate about technology and enjoy problem-solving.
- The successful candidate will be able to work independently and as part of a team.
- They will also have excellent communication and interpersonal skills.
Help Desk Technician
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Job Overview
We are seeking a skilled Network Support Specialist to join our team. In this role, you will be responsible for monitoring and maintaining the network infrastructure, providing technical support to end users, and troubleshooting network-related issues.
Key Responsibilities:
- Network Monitoring and Incident Management: Monitor the network infrastructure for performance, security, and availability. Identify and escalate incidents to higher levels as necessary.
- Troubleshooting and Diagnostics: Use diagnostic tools to identify and resolve network-related issues. Work with customers or internal teams to troubleshoot basic network-related issues.
- Configuration and Support: Configure and maintain basic network devices such as switches, routers, and access points. Support the installation of new hardware and software to ensure smooth network operations.
Required Skills & Qualifications:
- Technical Skills:
- Familiarity with networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
- Experience with network devices such as routers, switches, firewalls, and wireless access points.
- Knowledge of monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).
Benefits:
- A supportive team environment
- Opportunities for professional growth and development
- A competitive compensation package
What We Offer:
We offer a dynamic work environment that fosters collaboration, creativity, and innovation. Our team is passionate about delivering exceptional results and making a positive impact on our customers.
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Help Desk Technician
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Job Title: Help Desk Technician
Description:
We are seeking an experienced Help Desk Technician to provide technical support and resolve issues for our network infrastructure.
Responsibilities:
- Incident Management:
- Monitor the network infrastructure (routers, switches, firewalls) for performance, security, and availability.
- Provide first-line support for network incidents and service requests, escalating to higher levels as necessary.
- Troubleshooting and Diagnostics:
- Use diagnostic tools to identify and resolve network-related issues.
- Work with customers or internal teams to troubleshoot basic network-related issues, including hardware and software problems.
- Configuration and Support:
- Configure and maintain basic network devices like switches, routers, and access points.
- Support the installation of new hardware and software to ensure smooth network operations.
- Documentation:
- Maintain accurate records of network issues, incidents, and resolutions.
- Document troubleshooting procedures and configurations to ensure continuity.
- Customer Support:
- Provide excellent customer support to end users and clients for network-related issues.
- Educate users on best practices and provide solutions for recurring issues.
Requirements:
- Technical Skills:
- Brief knowledge of networking concepts (TCP/IP, LAN, WAN, DNS, DHCP, VPN, etc.).
- Familiarity with network devices such as routers, switches, firewalls, and wireless access points.
- Experience with monitoring and diagnostic tools (e.g., Wireshark, PRTG, SolarWinds).
Help Desk Technician
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Job Description
We are looking for an experienced Technical Support Specialist to join our team. In this role, you will be responsible for responding to customer incidents through preliminary assessments of product or system issues.
As a technical support expert, you will debug and track issues until resolution by analyzing the source of the problem and its impact on hardware, network, and storage resources. You will provide level 1/2 support to customers via live troubleshooting sessions via telephone, email, or live chat.
Key Responsibilities:
- Engage with clients on live troubleshooting sessions to resolve issues quickly and efficiently.
- Lead and manage incidents to resolution, whether reported reactively by customers or proactively through monitoring tools.
- Escalate unresolved incidents to Tier 3 in a timely manner.
- Work closely with engineering departments to relay technical messages to customers in simple, non-technical language if required.
- Maintain regular updates with customers regarding incident resolution efforts.
To succeed in this role, you must have:
- At least 3 years of experience in DevOps support and programming languages (shell scripting preferred).
- At least 1 year of experience testing and maintaining software products.
- At least 1 year of experience in cloud computing, Kubernetes, Docker, YAML files, etc.
- Experience providing technical support to global clients.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Hands-on experience with Windows/Linux OS environments.
- Certification in Linux, Cisco, and Network and Information Security is a plus.
What We Offer:
Our company provides a dynamic work environment with opportunities for growth and professional development. As a member of our team, you will have access to cutting-edge technology and tools to support your success.
If you are a motivated and experienced technical support professional, we encourage you to apply for this exciting opportunity.
Help Desk Technician
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Niksun uses next-generation technology to secure and manage networks. The company develops complete award-winning solutions for core infrastructures, edge environments, and more.
Key Responsibilities:
Analyze issues and their impact on hardware, network, and storage resources. Provide level 1/2 support on Niksun products via phone, email, or chat.
- Lead incidents to resolution, whether reported reactively or proactively.
- Escalate unresolved incidents according to incident severity standards.
- Work with engineering departments and relay technical information to customers in simple language.
- Maintain updates flowing to customers regarding incident resolution efforts.
- Support 24x7x365 operations; work a shift schedule including day, night, weekends, and holidays.
Requirements:
- 3 years of experience with DevOps support and programming languages (shell scripting preferred).
- 1 year of experience testing and maintaining software products.
- 1 year of experience in cloud computing, Kubernetes, Docker, YAML files.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, written and verbal.
- Hands-on experience with Windows/Linux OS environments.
Required Skills and Traits:
- Excellent problem-solving and communication skills.
- Niksun encourages teamwork, collaboration, and knowledge sharing.
Professional Requirements:
- Bachelor's Degree in computer science or equivalent software engineering discipline.