5,779 Help Desk Technician jobs in India
Help Desk Technician II
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This role is a Service Desk Technician supporting Experian's Contact Center, also known as the MCE.
The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.
Responsibilities:
- Provides Tier 1 support (and as assigned Tier 2 support) - Addresses technical issue inquiries received via phone, ticket portal, chat, and email.
- Support operational groups across time zones in both India and the US.
- Participate in an on-call schedule as required.
- Escalate trouble tickets when required
- Manage tickets in a timely manner, including opening, updating, and closing to ensure SLA compliance
- Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
- Work and interface with end users daily. Install, configure, and support client workstations and laptops
- Assist Systems Administrators, Manager and Director in specific project tasks as directed
- Management inventory of equipment
- Makes recommendations for process improvements and technology changes.
- Communicate issues and incidents to all levels of the organization as required.
- Create and maintain documents and procedures, with directions from management.
- Develop technical solutions and automate repeatable tasks
- Assign tickets to the Service Desk team members
- Report on service desk teams related activities to reporting manager
- Flexible to work on different shift time zones in IST either 9.00am to 6.00pm or 3.00ppm to 12 night
Skills:
- Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures
- Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals, and excellent customer service with professional and courteous communication skills (both oral and written skills)
- Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by a supervisor, and escalating conflicts and issues appropriately and in a timely manner
- Ability to take directions well and follow detailed instructions
- Experience working within a technology support organization
- Considered expert in all operational best practices, continuously implements new technology solutions to add operational efficiencies.
- Experience working with Cisco PCCE applications, Service Now, VDI environments, and remote desktop support tools a plus
- Ability to provide timely resolution for all end-user requests and root cause analysis for issues
- Experience with JIRA and Confluence, OKTA, Service Now, remote desktop support tools, and MS Active Directory a plus
Qualifications
- May require a bachelor's degree in computer science or other technical degree or equivalent experience
- Typically requires 8 + years of related experience
- Microsoft certification preferred
- Ability to plan, organize, and implement projects in a timely manner
- Ability to work in a high energy, fast paced environment
- Ability to research, review and act independently when needed
- Must be able to create clear and detailed technical documentation
- Ability to work effectively with cross-functional teams.
- Flexible enough to work with different technical skill levels and skillsets
- Must be fluent in English
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Help Desk Technician II
Posted today
Job Viewed
Job Description
Job Description
This role is a Service Desk Technician supporting Experian's Contact Center, also known as the MCE.
The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.
Responsibilities:
Skills:
Qualifications
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Help Desk Technician (It)
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**Position - Help Desk Technician (IT)**
**Tasks and Responsibilities**:
- Install, modify, and repair computer hardware and software.
- Configure and debug desktop programs.
- Ensure seamless Local Area Network (LAN) operations.
- Install computer peripherals for users.
- Follow up with customers to ensure issue resolution.
**Skills Required**:
Proficient in:
- Windows Professional OS (XP-10).
- Microsoft Office (all versions).
- Internet Explorer.
- TCP/IP and networking fundamentals.
- Excellent communication, problem-solving, and decision-making skills.
- Strong work ethic, attention to detail, and customer service skills.
- Ability to work independently and collaboratively in a team environment.
**Other Attributes**:
- Detail-oriented with the ability to handle sensitive and confidential information.
- Ability to work under pressure and meet deadlines.
- Team player with a proactive attitude.
**Qualification**:
- 12+ or any graduate
**Experience**:
- 1-2 years of experience in technical help desk support.
**Location**:
Mumbai (Marol)
Help Desk Technician Ii
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Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.
Join us and make the dream of home ownership possible!
Manage complex technical issues beyond the Technician I scope, including advanced software troubleshooting and hardware diagnostics.
Mentor junior staff, imparting knowledge and promoting best practices. Propose enhancements to helpdesk processes and contribute to IT projects such as software rollouts and hardware upgrades.
Develop and maintain technical documentation and user guides for common issues and procedures, ensuring comprehensive support and user empowerment.
Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V Job Requisition ID:
023850
Job Category:
Information Technology
Primary Location City:
Chennai
Primary Location Region:
Tamil Nadu
Primary Location Postal Code:
600089
Primary Location Country:
India
Additional Posting Location(s):
NSM Bangalore Block I
Help Desk Technician Level 1
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Job Description
- General technical skills - Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
- Specific technical skills - Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.
- Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
- Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical.
- Demonstrated organization and work prioritization skills
- Ability to utilize available resources
- Must be both team-oriented and self-motivated
- Flexibility
- Must work independently with minimum supervision
- Effectively using Remote Desktop Management (RDM) tools
- Ability to work in a fast paced environment with frequent changes
- Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided.
Pay: ₹240,000.00 - ₹450,000.00 per year
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Work Days:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Hyderabad, Ranga Reddy - 500084, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- tech support call center: 1 year (preferred)
**Language**:
- Fluent spoken English (preferred)
Work Location: In person
Help Desk Technician - Cloud Support Specialist
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Job Title: Junior Engineer, Technical Support, tier 2
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
Key Responsibilities:
- Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources.
- Support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions.
- Address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency.
- Maintain good understanding of different hardware components: processing, networking, storage.
Client Engagement:
- Engage with clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
- Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through monitoring tools.
- Escalate none resolved incidents to Tier 3 at due time.
- Collaborate with engineering departments and communicate technical message back to the client in simple language.
- Maintain regular updates flowing to clients regarding incident resolution efforts.
Requirements:
- Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
- Must have 1 year of experience testing and maintaining software products.
- Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
- Experience in providing technical support to Global clients.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Hands-on experience with Windows/Linux OS environments.
- Certification in Linux, Cisco, Network and Information Security or similar technologies is a plus.
Professional Requirements:
- Bachelor's Degree in computer science or equivalent software engineering discipline.
This is an equal opportunity employer and qualified applicants will receive consideration without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.
IT Roles | IT Project Engineer | ICT Service Desk Engineer | Help Desk Technician | SAP Professio...
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Job Description
IT Roles | IT Project Engineer | ICT Service Desk Engineer | Help Desk Technician | SAP Professionals
We are seeking expressions of interest for our renowned clients to fulfil the following vacancies in their IT department:
- IT Project Engineer (Level 3) based in Notting Hill - Salary based on experience - $90-100k + Super + Car allowance
- 2 x ICT Service Desk Engineer / IT Helpdesk Technician (Level 1-2) based in Notting Hill and Braeside - Salary based on experience -$65-80k + Super
- SAP Technical Professionals - Various locations in Melbourne - Salary based on experience
If you or anyone you know is interested in this exciting opportunity and want to join companies that will support your development - Contact Good People HR or click the Apply button below!
For a confidential discussion or more information please contact Kristine or 0407 300 881
Thank you for your interest and we look forward to reviewing your application!
IMPORTANT: It is a requirement of all our jobs that you have a PR or AU/NZ Citizenship. A work visa is not sufficient as all our jobs are permanent. Please do not apply if you do not meet these requirements.
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