Explore numerous 20,996 IT Support jobs in India
Financial System Support
Bengaluru, Karnataka
Astellas Pharma
Posted 8 days ago
Job Viewed
Job Description
**Job Description**
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope:**
The Finance System Administrator acts as the Key User for finance systems such as SAP, Ariba, Concur, Share point workflow, Blackline and any other finance related systems.
The role provides system-side support to business users and is a central contact point for any system changes or amendments including contact with the vendor that supplies the software. System maintenance including roll-overs or updates fall within the remit of the system administration role. This position works closely with other finance system colleagues including those in the BPO and Digital X
The administrator reports on system usage and issues and is the focal point for any audit questions around the systems.
**Responsibilities and Accountabilities:**
+ Supports finance master data management liaising closely with members of the Master Data Management team
+ Ensures that systems are compliant to Astellas policy, and that usage of the system is controlled in a way that assures compliancy through reporting and monitoring in liaison with audit and JSOX teams
+ Maintenance of security access, Financial Authority levels, Segregation of Duty, and delegation controls
+ Provides support for period end close activities for all finance systems including timely reconciliations of data interfaces
+ Ensures business continuity by resolving or raising issues to the service providers and escalating as needed
+ Uploading FX rates to all financial systems in scope for EMEA Business Services
+ Provide training and guidance of finance systems as required
+ Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
+ Continuous development of system efficiency and compliance improvement, contributing to and supporting transformation projects as required
**Required Qualifications:**
+ Relevant finance or computer science degree
**Experience:**
+ Minimum 5 years of relevant experience in financial systems administration
+ Proven experience of working in a cross functional collaborative environment demonstrating ability to communicate with stakeholders at a detailed level
+ Prior experience in a multinational environment and matrix organization preferred
+ Familiarity with Shared Service or Global Capability Centre collaboration models
**Technical Knowledge:**
+ Solid understanding of internal controls, J-SOX/SOX frameworks, and financial governance
+ Advanced knowledge in systems such as SAP, Ariba, Blackline, BCP, Share point
**Systems and Tools:**
+ Proficiency in ERP systems (such as SAP, Ariba, Blackline, BCP, Share point)
+ Strong Excel experience is essential
**Language and Communication** **:**
+ Good communication and stakeholder management skills
+ English advanced level in speaking and writing
**Competencies** **:**
+ Very high attention to detail and data accuracy
+ Analytical mindset with the ability to summarise data clearly to stakeholders
+ Ability to work independently and collaboratively in cross-functional teams
+ Strong problem-solving skills and a proactive mindset
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope:**
The Finance System Administrator acts as the Key User for finance systems such as SAP, Ariba, Concur, Share point workflow, Blackline and any other finance related systems.
The role provides system-side support to business users and is a central contact point for any system changes or amendments including contact with the vendor that supplies the software. System maintenance including roll-overs or updates fall within the remit of the system administration role. This position works closely with other finance system colleagues including those in the BPO and Digital X
The administrator reports on system usage and issues and is the focal point for any audit questions around the systems.
**Responsibilities and Accountabilities:**
+ Supports finance master data management liaising closely with members of the Master Data Management team
+ Ensures that systems are compliant to Astellas policy, and that usage of the system is controlled in a way that assures compliancy through reporting and monitoring in liaison with audit and JSOX teams
+ Maintenance of security access, Financial Authority levels, Segregation of Duty, and delegation controls
+ Provides support for period end close activities for all finance systems including timely reconciliations of data interfaces
+ Ensures business continuity by resolving or raising issues to the service providers and escalating as needed
+ Uploading FX rates to all financial systems in scope for EMEA Business Services
+ Provide training and guidance of finance systems as required
+ Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
+ Continuous development of system efficiency and compliance improvement, contributing to and supporting transformation projects as required
**Required Qualifications:**
+ Relevant finance or computer science degree
**Experience:**
+ Minimum 5 years of relevant experience in financial systems administration
+ Proven experience of working in a cross functional collaborative environment demonstrating ability to communicate with stakeholders at a detailed level
+ Prior experience in a multinational environment and matrix organization preferred
+ Familiarity with Shared Service or Global Capability Centre collaboration models
**Technical Knowledge:**
+ Solid understanding of internal controls, J-SOX/SOX frameworks, and financial governance
+ Advanced knowledge in systems such as SAP, Ariba, Blackline, BCP, Share point
**Systems and Tools:**
+ Proficiency in ERP systems (such as SAP, Ariba, Blackline, BCP, Share point)
+ Strong Excel experience is essential
**Language and Communication** **:**
+ Good communication and stakeholder management skills
+ English advanced level in speaking and writing
**Competencies** **:**
+ Very high attention to detail and data accuracy
+ Analytical mindset with the ability to summarise data clearly to stakeholders
+ Ability to work independently and collaboratively in cross-functional teams
+ Strong problem-solving skills and a proactive mindset
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
0
Financial System Support
Bengaluru, Karnataka
Astellas Pharma
Posted 8 days ago
Job Viewed
Job Description
**Job Description**
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope:**
The Finance System Administrator acts as the Key User for finance systems such as SAP, Ariba, Concur, Share point workflow, Blackline and any other finance related systems.
The role provides system-side support to business users and is a central contact point for any system changes or amendments including contact with the vendor that supplies the software. System maintenance including roll-overs or updates fall within the remit of the system administration role. This position works closely with other finance system colleagues including those in the BPO and Digital X
The administrator reports on system usage and issues and is the focal point for any audit questions around the systems.
**Responsibilities and Accountabilities:**
+ Supports finance master data management liaising closely with members of the Master Data Management team
+ Ensures that systems are compliant to Astellas policy, and that usage of the system is controlled in a way that assures compliancy through reporting and monitoring in liaison with audit and JSOX teams
+ Maintenance of security access, Financial Authority levels, Segregation of Duty, and delegation controls
+ Provides support for period end close activities for all finance systems including timely reconciliations of data interfaces
+ Ensures business continuity by resolving or raising issues to the service providers and escalating as needed
+ Uploading FX rates to all financial systems in scope for EMEA Business Services
+ Provide training and guidance of finance systems as required
+ Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
+ Continuous development of system efficiency and compliance improvement, contributing to and supporting transformation projects as required
**Required Qualifications:**
+ Relevant finance or computer science degree
**Experience:**
+ Minimum 5 years of relevant experience in financial systems administration
+ Proven experience of working in a cross functional collaborative environment demonstrating ability to communicate with stakeholders at a detailed level
+ Prior experience in a multinational environment and matrix organization preferred
+ Familiarity with Shared Service or Global Capability Centre collaboration models
**Technical Knowledge:**
+ Solid understanding of internal controls, J-SOX/SOX frameworks, and financial governance
+ Advanced knowledge in systems such as SAP, Ariba, Blackline, BCP, Share point
**Systems and Tools:**
+ Proficiency in ERP systems (such as SAP, Ariba, Blackline, BCP, Share point)
+ Strong Excel experience is essential
**Language and Communication** **:**
+ Good communication and stakeholder management skills
+ English advanced level in speaking and writing
**Competencies** **:**
+ Very high attention to detail and data accuracy
+ Analytical mindset with the ability to summarise data clearly to stakeholders
+ Ability to work independently and collaboratively in cross-functional teams
+ Strong problem-solving skills and a proactive mindset
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
Do you want to be part of an inclusive team that works to develop innovative therapies for patients? Every day, we are driven to develop and deliver innovative and effective new medicines to patients and physicians. If you want to be part of this exciting work, you belong at Astellas!
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients is a hybrid position and is based in Bangalore, India. At Astellas we recognize the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home. We believe this will optimize the most productive work environment for all employees to succeed and deliver. Hybrid work from certain locations may be permitted in accordance with Astellas' Responsible Flexibility Guidelines.
**Purpose and Scope:**
The Finance System Administrator acts as the Key User for finance systems such as SAP, Ariba, Concur, Share point workflow, Blackline and any other finance related systems.
The role provides system-side support to business users and is a central contact point for any system changes or amendments including contact with the vendor that supplies the software. System maintenance including roll-overs or updates fall within the remit of the system administration role. This position works closely with other finance system colleagues including those in the BPO and Digital X
The administrator reports on system usage and issues and is the focal point for any audit questions around the systems.
**Responsibilities and Accountabilities:**
+ Supports finance master data management liaising closely with members of the Master Data Management team
+ Ensures that systems are compliant to Astellas policy, and that usage of the system is controlled in a way that assures compliancy through reporting and monitoring in liaison with audit and JSOX teams
+ Maintenance of security access, Financial Authority levels, Segregation of Duty, and delegation controls
+ Provides support for period end close activities for all finance systems including timely reconciliations of data interfaces
+ Ensures business continuity by resolving or raising issues to the service providers and escalating as needed
+ Uploading FX rates to all financial systems in scope for EMEA Business Services
+ Provide training and guidance of finance systems as required
+ Competent in agile deployment of initiatives including agile scrum experience. Able to participate as a process subject matter expert in prioritised operational initiatives as part of agile teams
+ Continuous development of system efficiency and compliance improvement, contributing to and supporting transformation projects as required
**Required Qualifications:**
+ Relevant finance or computer science degree
**Experience:**
+ Minimum 5 years of relevant experience in financial systems administration
+ Proven experience of working in a cross functional collaborative environment demonstrating ability to communicate with stakeholders at a detailed level
+ Prior experience in a multinational environment and matrix organization preferred
+ Familiarity with Shared Service or Global Capability Centre collaboration models
**Technical Knowledge:**
+ Solid understanding of internal controls, J-SOX/SOX frameworks, and financial governance
+ Advanced knowledge in systems such as SAP, Ariba, Blackline, BCP, Share point
**Systems and Tools:**
+ Proficiency in ERP systems (such as SAP, Ariba, Blackline, BCP, Share point)
+ Strong Excel experience is essential
**Language and Communication** **:**
+ Good communication and stakeholder management skills
+ English advanced level in speaking and writing
**Competencies** **:**
+ Very high attention to detail and data accuracy
+ Analytical mindset with the ability to summarise data clearly to stakeholders
+ Ability to work independently and collaboratively in cross-functional teams
+ Strong problem-solving skills and a proactive mindset
Category
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans
This advertiser has chosen not to accept applicants from your region.
1
System Support Engineer
Karnataka, Karnataka
Vinebrook Technology
Posted 6 days ago
Job Viewed
Job Description
Responsibilities
Operations:
- Communicate clearly with customers both in writing and over the phone
- Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
- Engage directly with customers to review quality of service and provide monthly service overviews
- Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
- Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Provide quality customer service, including interacting with customers and answering customer inquiries
- Ability to work independently and proactively identify and resolve issues without direct instruction
- Mentor and provide technical guidance to the Managed Services team
- Provide “on-call” support for off-hours incidents, requests, and escalations
- Perform other tasks as assigned by management
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant mid-level or certifications strongly preferred:
- Cisco CCNA/CCNP/CCIE
- Certified Ethical Hacker or CISSP
- AWS Certified Practitioner / Solution Architect
- Microsoft MCSA/MCSE
- Red Hat RHCSA/RHCE
- ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
- 5+ years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
- Advanced knowledge of desktop operating systems
- Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
- Advanced BCDR solution experience
- Microsoft licensing knowledge and experience
- Experience managing Cloud infrastructure (AWS / Azure)
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
- Ability to administer unified communications platforms strongly preferred
- Strong knowledge of IT security principles
- Ability to mentor and train analysts and engineers
- Ability to lead projects and teams
Job Type: Full-time
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
2
System Support Engineer
Bengaluru, Karnataka
Vinebrook Technology
Posted 3 days ago
Job Viewed
Job Description
Responsibilities
Operations:
Communicate clearly with customers both in writing and over the phone
Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
Engage directly with customers to review quality of service and provide monthly service overviews
Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Research technical issues, using internal and publicly available documentation
Work with OEM and 3rd party support providers to resolve issues
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Provide quality customer service, including interacting with customers and answering customer inquiries
Ability to work independently and proactively identify and resolve issues without direct instruction
Mentor and provide technical guidance to the Managed Services team
Provide “on-call” support for off-hours incidents, requests, and escalations
Perform other tasks as assigned by management
Education and Training
High school diploma required; college degree strongly preferred
Relevant mid-level or certifications strongly preferred:
Cisco CCNA/CCNP/CCIE
Certified Ethical Hacker or CISSP
AWS Certified Practitioner / Solution Architect
Microsoft MCSA/MCSE
Red Hat RHCSA/RHCE
ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
5+ years in a technical field
Experience providing customer support
Experience in 24x7x365 Managed Services or SaaS organization
Experience using ITSM and Monitoring tool sets
Advanced knowledge of desktop operating systems
Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
Advanced BCDR solution experience
Microsoft licensing knowledge and experience
Experience managing Cloud infrastructure (AWS / Azure)
Skills
Highly analytical thinker and troubleshooter
Detail oriented with excellent documentation and communication skills
Self-motivated, passionate about technology, with the desire to learn new things
Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
Ability to administer unified communications platforms strongly preferred
Strong knowledge of IT security principles
Ability to mentor and train analysts and engineers
Ability to lead projects and teams
Job Type: Full-time
Benefits:
Paid sick time
Paid time off
Provident Fund
Schedule:
Monday to Friday
Weekend availability
Work Location: Remote
Operations:
Communicate clearly with customers both in writing and over the phone
Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
Engage directly with customers to review quality of service and provide monthly service overviews
Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
Research technical issues, using internal and publicly available documentation
Work with OEM and 3rd party support providers to resolve issues
Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
Provide quality customer service, including interacting with customers and answering customer inquiries
Ability to work independently and proactively identify and resolve issues without direct instruction
Mentor and provide technical guidance to the Managed Services team
Provide “on-call” support for off-hours incidents, requests, and escalations
Perform other tasks as assigned by management
Education and Training
High school diploma required; college degree strongly preferred
Relevant mid-level or certifications strongly preferred:
Cisco CCNA/CCNP/CCIE
Certified Ethical Hacker or CISSP
AWS Certified Practitioner / Solution Architect
Microsoft MCSA/MCSE
Red Hat RHCSA/RHCE
ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
5+ years in a technical field
Experience providing customer support
Experience in 24x7x365 Managed Services or SaaS organization
Experience using ITSM and Monitoring tool sets
Advanced knowledge of desktop operating systems
Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
Advanced BCDR solution experience
Microsoft licensing knowledge and experience
Experience managing Cloud infrastructure (AWS / Azure)
Skills
Highly analytical thinker and troubleshooter
Detail oriented with excellent documentation and communication skills
Self-motivated, passionate about technology, with the desire to learn new things
Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
Ability to administer unified communications platforms strongly preferred
Strong knowledge of IT security principles
Ability to mentor and train analysts and engineers
Ability to lead projects and teams
Job Type: Full-time
Benefits:
Paid sick time
Paid time off
Provident Fund
Schedule:
Monday to Friday
Weekend availability
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
3
System Support Engineer
Karnataka, Karnataka
Vinebrook Technology
Posted today
Job Viewed
Job Description
Responsibilities
Operations:
- Communicate clearly with customers both in writing and over the phone
- Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
- Engage directly with customers to review quality of service and provide monthly service overviews
- Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
- Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Provide quality customer service, including interacting with customers and answering customer inquiries
- Ability to work independently and proactively identify and resolve issues without direct instruction
- Mentor and provide technical guidance to the Managed Services team
- Provide “on-call” support for off-hours incidents, requests, and escalations
- Perform other tasks as assigned by management
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant mid-level or certifications strongly preferred:
- Cisco CCNA/CCNP/CCIE
- Certified Ethical Hacker or CISSP
- AWS Certified Practitioner / Solution Architect
- Microsoft MCSA/MCSE
- Red Hat RHCSA/RHCE
- ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
- 5+ years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
- Advanced knowledge of desktop operating systems
- Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
- Advanced BCDR solution experience
- Microsoft licensing knowledge and experience
- Experience managing Cloud infrastructure (AWS / Azure)
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
- Ability to administer unified communications platforms strongly preferred
- Strong knowledge of IT security principles
- Ability to mentor and train analysts and engineers
- Ability to lead projects and teams
Job Type: Full-time
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
4
System support engineer
Karnataka, Karnataka
Vinebrook Technology
Posted 1 day ago
Job Viewed
Job Description
Responsibilities Operations: Communicate clearly with customers both in writing and over the phone Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team Engage directly with customers to review quality of service and provide monthly service overviews Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs Research technical issues, using internal and publicly available documentation Work with OEM and 3rd party support providers to resolve issues Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations Provide quality customer service, including interacting with customers and answering customer inquiries Ability to work independently and proactively identify and resolve issues without direct instruction Mentor and provide technical guidance to the Managed Services team Provide “on-call” support for off-hours incidents, requests, and escalations Perform other tasks as assigned by management Education and Training High school diploma required; college degree strongly preferred Relevant mid-level or certifications strongly preferred: Cisco CCNA/CCNP/CCIE Certified Ethical Hacker or CISSP AWS Certified Practitioner / Solution Architect Microsoft MCSA/MCSE Red Hat RHCSA/RHCE ITIL v3/4 Foundation / Six Sigma Black Belt / PMP Experience 5+ years in a technical field Experience providing customer support Experience in 24x7x365 Managed Services or Saa S organization Experience using ITSM and Monitoring tool sets Advanced knowledge of desktop operating systems Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox Advanced BCDR solution experience Microsoft licensing knowledge and experience Experience managing Cloud infrastructure (AWS / Azure) Skills Highly analytical thinker and troubleshooter Detail oriented with excellent documentation and communication skills Self-motivated, passionate about technology, with the desire to learn new things Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls Ability to administer unified communications platforms strongly preferred Strong knowledge of IT security principles Ability to mentor and train analysts and engineers Ability to lead projects and teams Job Type: Full-time Benefits: Paid sick time Paid time off Provident Fund Schedule: Monday to Friday Weekend availability Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
5
System Support Analyst
Gurugram, Uttar Pradesh
Milliman
Posted today
Job Viewed
Job Description
About Milliman
Milliman is among the world’s largest providers of actuarial and related products and services. For over 75 years, we have been delivering market-leading solutions in the areas of employee benefits, healthcare, insurance, and financial services. With more than 2,000 professionals across the globe, Milliman is known for innovation, integrity, and excellence. We invest in continuous learning, diversity and inclusion, and community impact, making Milliman a great place to grow your career
Key Responsibilities
• Act as the first point of contact for application/product-related issues and user queries.
• Run SQL queries, manage data loads, and perform data manipulations for reporting.
• Troubleshoot software, application, and connectivity issues including client FTP sites.
• Follow support procedures, escalate issues as needed, and document resolutions.
• Contribute to automation and process improvements.
Required Skills & Qualifications
• Bachelor’s degree or equivalent experience.
• Strong knowledge of Microsoft SQL, Windows Server, IIS, and basic networking.
• Excellent problem-solving and communication skills.
• Ability to multitask, prioritize, and work in a dynamic environment.
• Customer-focused with strong attention to detail.
Preferred Qualifications
• Experience in application support within Employee Benefits domain.
• Familiarity with automation/scripting tools.
• Strong collaboration and adaptability in a fast-paced setting
This advertiser has chosen not to accept applicants from your region.
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6
System Support - CHN
Photon
Posted today
Job Viewed
Job Description
Location: Chennai
The Skills that are Key to this role:
The Skills that are Good to Have for this role
The Expertise We’re Looking For:
This advertiser has chosen not to accept applicants from your region.
7
System Support Engineer
Hubli, Karnataka
Vinebrook Technology
Posted today
Job Viewed
Job Description
Responsibilities
Operations:
- Communicate clearly with customers both in writing and over the phone
- Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
- Engage directly with customers to review quality of service and provide monthly service overviews
- Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
- Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Provide quality customer service, including interacting with customers and answering customer inquiries
- Ability to work independently and proactively identify and resolve issues without direct instruction
- Mentor and provide technical guidance to the Managed Services team
- Provide “on-call” support for off-hours incidents, requests, and escalations
- Perform other tasks as assigned by management
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant mid-level or certifications strongly preferred:
- Cisco CCNA/CCNP/CCIE
- Certified Ethical Hacker or CISSP
- AWS Certified Practitioner / Solution Architect
- Microsoft MCSA/MCSE
- Red Hat RHCSA/RHCE
- ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
- 5+ years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
- Advanced knowledge of desktop operating systems
- Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
- Advanced BCDR solution experience
- Microsoft licensing knowledge and experience
- Experience managing Cloud infrastructure (AWS / Azure)
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
- Ability to administer unified communications platforms strongly preferred
- Strong knowledge of IT security principles
- Ability to mentor and train analysts and engineers
- Ability to lead projects and teams
Job Type: Full-time
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
8
System Support Engineer
Bengaluru, Karnataka
Vinebrook Technology
Posted today
Job Viewed
Job Description
Responsibilities
Operations:
- Communicate clearly with customers both in writing and over the phone
- Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
- Engage directly with customers to review quality of service and provide monthly service overviews
- Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
- Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
- Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
- Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
- Research technical issues, using internal and publicly available documentation
- Work with OEM and 3rd party support providers to resolve issues
- Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
- Provide quality customer service, including interacting with customers and answering customer inquiries
- Ability to work independently and proactively identify and resolve issues without direct instruction
- Mentor and provide technical guidance to the Managed Services team
- Provide “on-call” support for off-hours incidents, requests, and escalations
- Perform other tasks as assigned by management
Education and Training
- High school diploma required; college degree strongly preferred
- Relevant mid-level or certifications strongly preferred:
- Cisco CCNA/CCNP/CCIE
- Certified Ethical Hacker or CISSP
- AWS Certified Practitioner / Solution Architect
- Microsoft MCSA/MCSE
- Red Hat RHCSA/RHCE
- ITIL v3/4 Foundation / Six Sigma Black Belt / PMP
Experience
- 5+ years in a technical field
- Experience providing customer support
- Experience in 24x7x365 Managed Services or SaaS organization
- Experience using ITSM and Monitoring tool sets
- Advanced knowledge of desktop operating systems
- Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
- Advanced BCDR solution experience
- Microsoft licensing knowledge and experience
- Experience managing Cloud infrastructure (AWS / Azure)
Skills
- Highly analytical thinker and troubleshooter
- Detail oriented with excellent documentation and communication skills
- Self-motivated, passionate about technology, with the desire to learn new things
- Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
- Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
- Ability to administer unified communications platforms strongly preferred
- Strong knowledge of IT security principles
- Ability to mentor and train analysts and engineers
- Ability to lead projects and teams
Job Type: Full-time
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Weekend availability
Work Location: Remote
This advertiser has chosen not to accept applicants from your region.
9