29,152 IT Support jobs in India

Job purpose:

This is an entry level position, and you will be responsible for working with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to our application(s). The successful candidate should have strong client service and communication skills as well as the ability to deliver projects on time in a dynamic team environment. The candidate will receive training on existing as well as next generation tools.

Key job responsibilities include the following:

• Provide personalized customer service by responding to the needs of the customers
• Enter contacts into call tracking system and manage those issues to resolution
• Function in a close team environment and communicate within the team as a single unit
• Knowledge sharing and work flexibility in a close team environment
• Consistently meet client expectations and project deadlines
• Work to develop customer service, probing, and research skills
• Evaluate problems of the customers and provide logical lasting solutions
• Adhering to the project and departmental standards as necessary. Contribution to the development of such standards where required
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
• Refer more complex issues or reconfigurations to senior specialists
• Demonstrate capability of handling high work pressure during peak seasons

We are looking for enthusiastic and customer-focused professionals with strong spoken English skills to join our Customer Support Team. As a Customer Support Executive, you will assist customers, resolve queries, and deliver an excellent customer experience across calls, emails, and chats.

Key Responsibilities:

• Handle inbound and outbound customer interactions professionally (calls, emails, chats).
• Provide accurate and timely information regarding products, services, and company policies.
• Resolve customer queries, complaints, and requests effectively.
• Maintain a positive, empathetic, and professional attitude in all interactions.
• Document customer interactions and update internal databases.
• Escalate complex issues to senior team members when required.
• Collaborate with the team to meet customer satisfaction and performance targets.

Skills & Qualifications:

• Graduate (any stream) with minimum 1 year of experience in customer support / call center / BPO.
• Strong spoken English and good communication skills.
• Excellent listening and problem-solving abilities.
• Basic computer proficiency (MS Office, email handling, CRM tools).
• Ability to work under pressure with a customer-first approach.
• Willingness to work in night shifts (US process).

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off

Ability to commute/relocate:

• Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Dear Applicants ,

Hiring a potential resource in fast fast paced environment Its Time to grab

Experience : 2- 5 Years

Proven experience in customer success, Customer Support, technical support

Notice : Immediate Joiner

Location : Coimbatore

Shift : Night Shift

Shift : FIxed/ Rotational shift

Email :

Note: Request you to review the eligibility criteria carefully and proceed to apply only if your profile matches.

Role & responsibilities:

About the Role:

The Customer Support Specialist is responsible for providing an outstanding customer experience to Law Enforcement Agencies and Small / Medium Businesses supporting the Law Enforcement community. This individual must adapt to change resulting from a fast-growing and successful company. It is important to be honest, hard-working, self-starting, and solution-oriented.

Responsibilities:

Trusted technical advisor to internal and external customers

Resolves technical and business issues, supporting the community and facilitating response by resolving cases without unnecessary escalation

Efficiently resolves a wide range of issues on a daily basis

Achieves high CSAT scores

Understand when to escalate

Excellent problem-solving and technical skills

Experienced troubleshooter of technical and software issues

Understands and appreciates the customers business needs for IT Services

Must be able to pull reports and process data to solution responses

Monitor user verifications & re-verifications

Use best practices to optimize/consolidate tool usage

Communicates effectively

Documents processes, procedures, and self-help documentation

Efficient, appropriate and timely in communications; both internally and with Customers

Communicate customer feedback

Tools and Languages: Salesforce Service Cloud, Jira, Excel, Visio

Desired Qualifications:

2+ years of experience in technical/software support

Strong written and oral communication skills

Ability to work independently efficiently and effectively to resolve customer concerns or issues

Ability to manage multiple time-sensitive issues

Experience with customer relationship management tools (e.g., Salesforce)

Experience with Microsoft 365 (Excel, PowerPoint, Word) or Google Workspace (Sheets, Presentations, Docs)

Required Qualifications:

2+ years relevant or related customer service software operations experience

Service working extensively with customers in fast paced environments

Excellent problem solving and technical skills

Regards,

Haja Mydheen.N

Company Description Job Description

NIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world's population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what's possible. How? We combine unparalleled datasets, pioneering technology, and the industry's top talent to create insights that unlock innovation. Join us and change the landscape.

Embrace the role of a Support Specialist on our team, where you'll play a vital part in ensuring the smooth operation of our enterprise software solutions. Candidates will be part of Global Command Center and will be responsible to lead a team of L1 & L2 Support specialists providing application production support for various applications. Your duties encompass monitoring applications, active triaging, collaborating with developers, and conducting thorough troubleshooting to identify and resolve application issues.

RESPONSIBILITIES:

• Ensure team is achieving 99.95% system availability across all customer facing systems.
• Experience in observability on production application support
• Effectively audit the threshold of the monitors, pinpoint affected application components, identify significant events and patterns based on real-time analysis.
• Follow the standard operating procedures to minimize the downtime, optimizing the system performance to maintain uninterrupted service delivery.
• Monitor service-level dashboards, ensure team is performing daily health checks, and review system capacity.
• Ensure team is meeting the SLA of various critical alerts and maintain consistent updates on tickets in ServiceNow and JIRA.
• Provide meaningful analysis of issues, timely updates on ongoing incidents to stakeholders and internal teams.
• Coordinate end-to-end issue resolution with users, support teams, operations, technical delivery teams, and vendors if required.
• Knowledge on azure cloud for monitoring the resources and take necessary actions if needed.
• Building AI monitoring on azure or any other inhouse tool
• Kubernetes knowledge to provide application support
• Ensure team has clear understanding of risk associated with alerts, identify and mitigate new risks.
• Drive long-term solutions for high-impact production issues across technical, operations, and product teams.
• Assist team in identifying the loopholes in existing processes, share best practices, conduct weekly team meetings and fast-track feedback.
• Share and collect process improvement ideas to identify trends in issues and propose automation ideas to higher-level management.
• Demonstrate strong verbal and written communication skills.
• Ensure SLAs are met with Business-As-Usual (BAU) tasks and work collaboratively in a cross-functional environment. .
• Drive team meetings effectively and ensure the latest data is available for presentations for monthly workshops with leaders.
• Create and maintain a Knowledge Base (KEDB) with bug information and workarounds.
• Facilitate collaboration and communication among internal teams, stakeholders, and external partners. This includes maintaining open channels of communication, facilitating cross-functional collaboration, and fostering a culture of transparency and teamwork.
• Handling application releases and provide full support for the signoff

Qualifications

• Relevant experience in Business Application Support, with expertise in ITIL and ITSM.
• Bachelor's degree in engineering, computer science, or a related field.
• Automation experience is great to have.
• Good knowledge on Azure docker and kubernetes services
• Proficient in monitoring and observability.
• Exposure to native monitoring skills and troubleshooting tools, including but not limited to Datadog, LogicMonitor, PagerDuty, OpsGenie.
• Ability to create a dashboard and perform log analysis in monitoring tools like DataDog, LogicMonitor, AppDynamics.
• Good to have hands on experience on data visualization tools like PowerBI.
• Cloud and ITIL certifications will be a plus.
• Advanced knowledge in infrastructure components, including cloud services, containerization, compute, storage, and networking systems is good to have.

Must-Have:

• Exceptional communication skills.
• Flexibility to work in 24x7 shift rotations, including weekends.
• Ability to work flexible and extended hours as needed.
• Positive attitude, team player, self-starter; takes initiative and can work independently.
• Comfortable working in an Agile environment.
• Application support experience in Microsoft Azure and Google Cloud Platforms.
• Hands on experience on UNIX, SQL, Microsoft Office Tools, and application monitoring tools but not limited to Datadog, LogicMonitor, PagerDuty, and OpsGenie.
• Docker knowledge will be an added advantage
• Experience working in Global Command Center and Site Reliabi

Additional Information

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms.
• Recharge and revitalize with help of wellness plans made for you and your family.
• Plan your future with financial wellness tools.
• Stay relevant and upskill yourself with career development opportunities.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the

Job description

Role: IT support Engineer(L1 Support)

Shift: Rotational shift

Location: Mumbai, Thane (Bhiwandi)

• IT Support Technician Onsite Technology, SbM, TSE is part of the onsite Technology team responsible to managing Onsite IT infrastructure in close working with the team.

• Focus will be on providing on the ground support for end user workplace services, datacentres, warehouses, projects, asset management, procurement.

• The team will also be called on to support remote support desks for tasks that require onsite intervention and also for critical incidents that impact the business unit and operations.

Scope

• Deliver flawless application support to BY customers by resolving complex solution issues
• Drive, as a lead SME, the resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
• Implement "Advanced Quality Prevention" plans to improve solution and service reliability
• Deepen competency on end-to-end solution architecture, performance engineering, and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality, eventually enabling an increase in customer satisfaction, consumption and adoption of the service
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Act as a Senior solution SME providing mentorship to Support Engineers, delivering product/technical training and supporting in improving the capability and delivery quality of the team.
• Adopt AI into day-to-day operations

Our Current Technical Environment
i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,

• DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
• Code debugging
• Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
• Troubleshooting Mobile application issues

ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:

• to monitor application health and to investigate application issues.
• to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues

Work Schedule: Rotational Shifts

• This role involves rotational shifts, including night shifts, to provide 24/7 application support.
• Flexibility to work weekends and public holidays as per shift schedule.
• Ability to handle responsibilities independently during off-hours.

What You'll Do

• Delivers excellent customer experience by driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
• provides direction and inputs for Root Cause analysis and proposes prevention ideas.
• guides/assists team members to resolve medium complexity issues.
• Proactively implements "Advanced Quality Prevention" quality plans including but not limited to regular and proactive solution health monitoring process, tools and procedures validation frameworks post application patching, upgrades and maintenance
• Guides the team to plan and implement "early detection and resolution" as well as "outflow and recurrence prevention" quality strategies
• Drives/leads resolution of escalated and complex issues in collaboration with multiple BY and customer stakeholders.
• Keeps a track of adoption and consumption numbers and analyzing the trends and providing inputs for improvement.
• Owns solution for customers.
• Positively and proactively collaborates with TAM to drive CSM to support plans to improve SAAS consumption, adoption, and business value
• Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness
• Monitor and correct solution performance, stability, and sizing during customer roll-out phase
• Early engagement in customer implementation projects including agile/multi-sprint projects
• to provide inputs during project phases to improve scalability, reliability, operability, and profitability of solution
• to gain very good understanding of customer business process, solution, and architecture
• to ensure seamless delivery continuum into Operate through phased go-lives.
• demonstrate high competency in end to end solution architecture, performance engineering and relevant SaaS tools and technologies OR business processes and industry domain
• act as Senior Subject Matter Expert providing mentorship to Support Engineers, delivers product/technical trainings and as JIRA Gatekeeper to review and prevent inflow of WAD JIRA to PD.

What We Are Looking For

• Bachelor's degree (STEM preferred) and minimum 5 to 8 years of experience in Customer Support or Product Support
• OS & Platform: Windows Server (2012/2016/2019), Azure/AWS/GCP or any OnPrem Data centers
• Application Troubleshooting: Log analysis, exception tracing, thread/heap dumps
• Web & App Servers: Apache Tomcat, WebLogic, IIS etc
• Scripting: PowerShell, Python or any scripting language
• Databases: SQL Server, Oracle – basic SQL for issue tracing
• Networking Basics: Ports, firewalls, load balancer flow understanding
• Monitoring & Logging Tools: Splunk, AppDynamics or any relevant tools
• ITSM & Ticketing: ServiceNow, JIRA
• Experience with Splunk for log monitoring and alert setup
• Familiarity with AppDynamics or similar APM tools for performance troubleshooting
• Azure Basic/Administrator certification or hands-on cloud admin experience
• Understanding of Generative AI concepts and tools (e.g., GitHub Copilot)
• Exposure to microservices, REST APIs, JSON/XML
• Experience in applying AI-powered analytics tools for operations performance monitoring and forecasting.
• Exposure to AI-based process automation to streamline repetitive tasks and improve efficiency.
• Familiarity with Generative AI tools for documentation, reporting, and knowledge management.

Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.