17,102 IT Support jobs in India

Scope:

Deliver flawless application support to BY customers by resolving complex solution issues
• Drive, as a lead SME, resolution of escalated and complex solution issues in collaboration with multiple BY and customer stakeholders.
• Implement “Advanced Quality Prevention” plans to improve solution and service reliability
• Deepen competency on end to end solution architecture, performance engineering and relevant SaaS tools OR business processes and industry domain
• Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption and adoption of the service
• Engage early in customer implementation projects to provide solution design and architecture inputs from operability and reliability perspectives and to ensure seamless delivery continuum into Operate through phased go-lives.
• Act as a Senior solution SME providing mentorship to Support Engineers, delivering product/technical trainings and supporting in improving capability and delivery quality of the team.
• Adopt AI into day-to-day operations

Our current technical environment:

i. Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and improving queries, procedures etc.
- Code debugging
- Platform support engineering (ex: API and/or Mulesoft integration troubleshooting)
- Troubleshooting Mobile application issues
ii. Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- to monitor application health and to investigate application issues.
- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues

Work Schedule: Rotational Shifts
• This role involves rotational shifts, including night shifts, to provide 24/7 application support.
• Flexibility to work weekends and public holidays as per shift schedule.
• Ability to handle responsibilities independently during off-hours.

What you’ll do:

- Delivers excellent customer experience by
- driving resolution of customer issues of high complexity and criticality including non-functional / performance related issues.
- provides direction and inputs for Root Cause analysis and proposes prevention ideas.
- guides/assists team members to resolve medium complexity issues.
- Proactively implements “Advanced Quality Prevention” quality plans including but not limited to
- regular and proactive solution health monitoring process, tools and procedures
- validation frameworks post application patching, upgrades and maintenance
- Guides the team to plan and implement “early detection and resolution” as well as “outflow and recurrence prevention” quality strategies
- Drives/leads resolution of escalated and complex issues in collaboration with multiple BY and customer stakeholders.
- Keeps a track of adoption and consumption numbers and analyzing the trends and providing inputs for improvement.
- Owns solution for customers.
- Positively and proactively collaborates with TAM to drive CSM to support plans to improve SAAS consumption, adoption, and business value
- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness
- Monitor and correct solution performance, stability, and sizing during customer roll-out phase
- Early engagement in customer implementation projects including agile/multi-sprint projects
- to provide inputs during project phases to improve scalability, reliability, operability, and profitability of solution
- to gain very good understanding of customer business process, solution, and architecture
- to ensure seamless delivery continuum into Operate through phased go-lives.
- demonstrate high competency in end to end solution architecture, performance engineering and relevant SaaS tools and technologies OR business processes and industry domain
- act as Senior Subject Matter Expert providing mentorship to Support Engineers, delivers product/technical trainings and as JIRA Gatekeeper to review and prevent inflow of WAD JIRA to PD.

What we are looking for:

• Bachelor’s degree (STEM preferred) and minimum 6 to 9 years of experience in Customer Support or Product Support
• Strong Supply Chain domain experience
• Warehouse Management System Knowledge Preferable
• Possess Strong Techno-Functional Expertise
• Tech Savvy able to adapt to any technology faster
• Experience of managing ERP products is preferred
• Provide technical and solution leadership during Critical/Major issues.
• ITIL Certification
• Demonstrable experience, thorough knowledge, and interests in Cloud native architecture, Distributed micro-services, Multi-tenant SaaS solution and Cloud Scalability, performance and High availability
• Experience with API management platforms & providing / consuming RESTful APIs
• Experience with varied tools such as AppD & Splunk
• Experience handling a team is a plus

-Behavioral:
• Demonstrates leadership capabilities required to lead customer-facing investigations of complex and escalated solution issues.
• Demonstrates enhanced Customer communication & situation management skills.
• Demonstrates balance between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).
• Possesses strong sense of urgency from both Customer and company perspective, defines priorities.
• Global representatives for key initiatives and projects
• Inspires others by demonstrating service mindset through consistently displaying customer centricity and ownership.
• Proactively seeks 360-degree performance feedback. Works on self-development opportunities to achieve a holistic personal and professional development, continuously improves mentoring skills to help others.
• Consistently keeps himself/herself up to date with learning opportunities to self-develop his/her career path.
• Ability to lead or Guide a small team to achieve customer/business objectives.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

About Position:

We are conducting an in-person hiring drive for the position Application Support in Bengaluru on 2nd August 2025. Interview Location is mentioned below:

Bengaluru: 5th Floor, Block 9, Pritech Park - SEZ, Behind RMZ Ecospace, Survey Nos. 51 to 64/4 & 66/1, Belandur Village, Varthur, Hobli, Bengaluru, Karnataka 560103

We are seeking an experienced professional with experience on Application Support (L2 Support) to design, implement, and optimize solutions with specific to Payments domain.

• Role: Application Support (L2 support)
• Location: Bangalore
• Experience: 4 to 7 Years
• Job Type: Full Time Employment

What You'll Do:

• You will design, develop and maintain high-performance applications using Application Support.
• You will revamp the legacy lending system, ensuring platformization, extensibility, testability, and scalability as foundational principles.
• You will engage with stakeholders to gather and define requirements, skillfully managing ambiguity throughout the project lifecycle.
• You will collaborate with vendors to integrate lending system with their offerings.
• You will work closely with client’s cross-functional teams, including product and business teams, to influence technical decisions and define feature specification.

Expertise You'll Bring:

• You should have 4-7 yrs of hands-on industry experience in building distributed systems to deliver scalable and reliable solutions.
• Proven experience in application support engineering, with a strong emphasis on Kubernetes environments.
• Proven experience in giving support for Microservices based application
• Good understanding of Google cloud platform & services
• Solid understanding of containerization and orchestration tools, with hands-on experience in Kubernetes.
• Proficiency in implementing and managing monitoring solutions (e.g., Dynatrace, AppDynamics) for applications and infrastructure.
• Strong troubleshooting skills and the ability to analyze logs and performance metrics.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Experience with cloud platforms (e.g., GCP, AWS, Azure) is a plus
• Object-oriented analysis and design using common design patterns
• Good knowledge of Java and Angular
• Knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate) Experience in Shell and Python scripting.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

About Position:

We are conducting an in-person hiring drive for the position Application Support in Bengaluru on 2nd August 2025. Interview Location is mentioned below:

Bengaluru: 5th Floor, Block 9, Pritech Park - SEZ, Behind RMZ Ecospace, Survey Nos. 51 to 64/4 & 66/1, Belandur Village, Varthur, Hobli, Bengaluru, Karnataka 560103

We are seeking an experienced professional with experience on Application Support (L2 Support) to design, implement, and optimize solutions with specific to Payments domain.

• Role: Application Support (L2 support)
• Location: Bangalore
• Experience: 4 to 7 Years
• Job Type: Full Time Employment

What You'll Do:

• You will design, develop and maintain high-performance applications using Application Support.
• You will revamp the legacy lending system, ensuring platformization, extensibility, testability, and scalability as foundational principles.
• You will engage with stakeholders to gather and define requirements, skillfully managing ambiguity throughout the project lifecycle.
• You will collaborate with vendors to integrate lending system with their offerings.
• You will work closely with client’s cross-functional teams, including product and business teams, to influence technical decisions and define feature specification.

Expertise You'll Bring:

• You should have 4-7 yrs of hands-on industry experience in building distributed systems to deliver scalable and reliable solutions.
• Proven experience in application support engineering, with a strong emphasis on Kubernetes environments.
• Proven experience in giving support for Microservices based application
• Good understanding of Google cloud platform & services
• Solid understanding of containerization and orchestration tools, with hands-on experience in Kubernetes.
• Proficiency in implementing and managing monitoring solutions (e.g., Dynatrace, AppDynamics) for applications and infrastructure.
• Strong troubleshooting skills and the ability to analyze logs and performance metrics.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.
• Experience with cloud platforms (e.g., GCP, AWS, Azure) is a plus
• Object-oriented analysis and design using common design patterns
• Good knowledge of Java and Angular
• Knowledge of Relational Databases, SQL, and ORM technologies (JPA2, Hibernate) Experience in Shell and Python scripting.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly promotion cycles and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Inclusive Environment:

Persistent Ltd. is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We offer hybrid work options and flexible working hours to accommodate various needs and preferences.
• Our office is equipped with accessible facilities, including adjustable workstations, ergonomic chairs, and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment. We are committed to creating an inclusive environment where all employees can thrive.

Our company fosters a values-driven and people-centric work environment that enables our employees to:

• Accelerate growth, both professionally and personally
• Impact the world in powerful, positive ways, using the latest technologies
• Enjoy collaborative innovation, with diversity and work-life wellbeing at the core
• Unlock global opportunities to work and learn with the industry’s best

Let’s unleash your full potential at Persistent

“Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.”

Desktop Support Engineer (Field Support)

Location: Hyderabad

Mode: Work from Office (5 Days)

Shift : General Shift

Job Description

• Installation and configuration of Windows 10/11 OS.
• Troubleshooting and resolving OS-related issues
• User support and issue resolution.
• Documentation and reporting.
• Provide first-level support for end-users experiencing issues with Windows 10/11.
• Troubleshoot and resolve software and hardware issues.
• Assist with application installations and configurations.
• Software and hardware support
• User account management
• Remote and on-site support
• Work with IT project teams to deliver effective business change plans, ensuring that BSHs employees are able to optimise their use of technology, and minimise issues and risks, throughout complex change;
• Plan and deliver communications campaigns, training, user guidance, service documentation, and other events and materials required to convey an exciting proposition for BSHs IT employee experiences, and to support employees in their adoption of new technology;
• Create high-quality online content on the TechHub Online platform to ensure users are able to use technology products and services effectively, including written user guidance, illustrations, and instructional videos.

This is a remote position.

Are you looking for an Internship Opportunity, Apply for the Abhyaz Internships.

MTC is looking for the Support Executive Interns who want to gain industry experience in supporting the overall processes and tasks in various company aspects. If you are ready to start your Professional career and get real-time experience, then you are at the right place. As a Support Executive Intern, your roles and responsibilities will be as follows:

Core Functional Responsibilities

• Answering inquiries
  

• Supporting customers through the email ticketing system and phone calls in a timely manner.
  

• Provide detailed information to customers.
  

• Following up with customers for any further information.
  

• Taking feedback from customers.
  

• Negotiating acceptable terms for both the company and the customer.
  

• Identifying Patterns- where problems reoccur and in what area needs improvement, address them with the team.
  

• Exhibiting patience in order to appease the most difficult clients.
  

• Solving problems creatively when easy solutions are not available.
  

General Responsibilities

• Understand the products and services provided by the company.
  

• Providing new talents with training sessions for enhancing their skills.
  

• Maintaining a healthy relationship with clients.
  

• Adhering to company policies, rules and regulations.
  

About  Abhyaz Internships :

Abhyaz Internships are a 4-8 weeks remote opportunity designed to develop your professional acumen while you work on critical real time projects.  You are expected to spend 10 to 15 hrs a week.  Our team of mentors and industry professionals guide you through every step of the project for you to gain valuable hands on exposure.    We publish your work results in your online portfolio, allowing you to strengthen your professional resume and social media profiles, while showcasing your work to best position your talents for future opportunities.The outcomes will be byte-sized projects that will have to be delivered every week. Your outcomes will be reviewed and grade by peers and your supervisors. Interns who excel in their project maybe offered a full-time job with the company.

Hiring Process:

*Please note: candidates are requested to fill out all the fields in the application form and not to use the easy apply option!

Internship Work Timings at Abhyaz

1. Full-Time Interns (11 AM – 5 PM)

    •    Must be fully available in the virtual office.

    •    Allowed to take scheduled breaks.

2. Part-Time Interns

    •    Slot 1: 11 AM – 2 PM

    •    Slot 2: 2 PM – 5 PM

    •    Interns must be present in the virtual office during their chosen slot.

3. Off-Time Batch (Flexible Work Hours)

    •    Must report to the virtual office between 5 PM – 6:30 PM.

    •    Work hours outside this period are flexible based on availability.

    •    Mentors will be available until 6:30 PM.

    •    Interns should provide task updates to the Project Management Executive.

Do follow us on  Linkedin  /  Twitter  /  Facebook  /  Instagram

• Bachelor’s degree in Business administration or in a related field.
  

• Exceptional verbal and written communication skills.
  

• Phenomenal conflict-resolution skills.
  

• Outstanding interpersonal, and negotiation skills.
  

• Good problem-solving skills.
  

• Need adequate resources (Laptop/desktop with stable WI-FI connection)
  

• Must be available in the virtual office on all working days from 1 P.M. to 6 P.M.   
  

About Abhyaz :

Abhyaz    by   MTAB Technology Center  is an  integrated platform for Engineering projects, Skill Development, Talent Management. Abhyaz offers multiple engineering labs built with interactive e-learning, LMS, engineering software in digital manufacturing technologies.  Technologies available are Additive Manufacturing, CNC, Design, Digital Electronics, Electrical Machines, FMS/CIM, Hydraulics, Multi-physics modelling,  PLC, IoT,  Mechatronics, PCB Design, Pneumatics, Robotics, Sensors, Switch Gears & Industry 4.0. Abhyaz  brings together trainers, mentors, and students to execute live engineering projects.  MTAB Technology Center is expanding its Skill Development and E-Learning footprint across India and creating Industry 4.0 ready talent pools across various Educational and Non-Educational Sectors to meet changing business needs.

• Learn On-Demand SaaS Tools: Gain hands-on experience with industry-standard tools like Moodle and Zoho One, enhancing your tech skills.
  
• Out-of-the-Box Work: Engage in innovative projects that go beyond your primary job role, broadening your skill set.
  
• Remote Opportunities: Enjoy the flexibility of working from anywhere, making it convenient to balance other commitments.
  
• Diverse Project Experience: Work on internal projects as well as real client assignments, providing a well-rounded professional experience.
  
• Online Portfolio Building: Develop a strong online portfolio showcasing your work, which can be invaluable for future job applications.
  
• Flexible Timing: Benefit from flexible working hours, allowing you to manage your time effectively and maintain a healthy work-life balance.
  
   *Terms & Conditions apply