3,680 Support Specialist jobs in India

Fwd Creatives is a digital agency specializing in web design, development, software, mobile applications, branding, marketing, and production. We offer a comprehensive suite of services designed to help businesses establish and enhance their digital presence. Our team is dedicated to providing innovative solutions that meet the unique needs of our clients.

This is a full-time remote role for a Customer Support Specialist. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing outstanding customer service. The role involves responding to customer emails and calls, troubleshooting problems, and documenting issues and resolutions.

• Customer Support skills and the ability to ensure Customer Satisfaction
• Strong Interpersonal and Analytical Skills
• Technical Support experience
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the digital agency industry is a plus
• Bachelor's degree in a relevant field or equivalent experience

Hiring for Technical Voice Support Executive

Location: Gachibowli, Hyderabad

Work Mode: Work from Office

Position: Technical Voice Support Executive

Experience: Minimum 1 year in International Voice Process (Technical/BPO Customer Support)

with excellent comms skills

Shift: Night Shifts

EleFant is India's first Mobile App based toy library that focuses on children's growth and development through toys and books in an affordable and sustainable manner. Our mission is to surprise kids with fun and educational toys to support their overall growth.

This is a full-time on-site role as a Customer Delight Representative located in Mumbai. The Customer Delight Representative will be responsible for ensuring customer satisfaction, providing customer support, effective communication with customers, delivering exceptional customer service, and enhancing the overall customer experience.

• Customer Satisfaction, Customer Support, and Customer Service skills
• Strong communication and interpersonal skills
• Experience in enhancing customer experience
• Ability to effectively resolve customer inquiries and issues
• Experience working in customer-facing roles
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• Knowledge of toy industry or child development is a plus

Job Title : Customer Support Executive – International Voice Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound and outbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

• Education:
• Graduates (Freshers are welcome with excellent communication skills)
• HSC (12th pass) candidates with minimum 6 months of voice process experience

Skills:

• Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts including night hours

Perks & Benefits

• Competitive salary and incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment

Looking to build a stable and long-term career in the US Healthcare process?

An excellent opportunity awaits you!

Minimum 6 months of experience in any international BPO (voice process preferred)

Excellent communication skills — we’re looking for confident and articulate professionals (not average communicators)

Joining Date: Mid-November 2025

5 days working | Both-side cab facility | Competitive salary as per market standards

Interview Process:

2 Rounds – HR Interview & Online Test

If you have prior experience in international voice processes and are eager to grow in a stable healthcare domain, this is your chance.

Apply now @ ( You will get Quick Response)

Customer Support (IT)

Respond to customer inquiries via phone, email, chat, and other communication channels in a professional and timely manner.

Understand customer needs and provide accurate information, guidance, or solutions.

Log and track customer interactions in the CRM system, ensuring all details are up to date.

Mandatory Skills: CSS/HTML/SQL Server

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.
• Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.
• Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
• Ensure timely and accurate documentation of client interactions and resolutions.
• Act as a mentor and resource for junior team members, providing guidance and support as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.
• Represent Anchor Operating Systems with professionalism and integrity in all client interactions.

REQUIREMENTS & QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity.
• Excellent English language skills, both verbal and written.
• Strong technical background with proficiency in relevant software and systems.
• Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service.
• Proven track record of resolving complex technical issues and providing innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

Successful Candidates will need:

• Leadership qualities with the ability to inspire and motivate team members.
• Strategic thinking and problem-solving skills to drive continuous improvement initiatives.
• Proactive approach to identifying and addressing client needs and opportunities.
• Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.

Job Title : Customer Support Executive – International Voice Process

Location: Malad West, Mumbai

Shift Timing: 24x7 rotational shifts

Working Days: 5 days a week

Week Offs: 2 rotational offs

Job Overview

We are hiring dynamic and customer-oriented individuals for our International Voice Support team. This role involves handling customer queries from global clients via phone calls, ensuring high-quality service and satisfaction.

Key Responsibilities

• Manage inbound and outbound calls for international customers
• Provide prompt and accurate solutions to customer queries
• Maintain detailed call records and update CRM systems
• Meet performance metrics including call quality, resolution time, and customer satisfaction
• Collaborate with team members to improve service delivery

Eligibility Criteria

• Education:
• Graduates (Freshers are welcome with excellent communication skills)
• HSC (12th pass) candidates with minimum 6 months of voice process experience

Skills:

• Excellent verbal communication in English
• Strong interpersonal and problem-solving abilities
• Basic computer proficiency
• Willingness to work in rotational shifts including night hours

Perks & Benefits

• Competitive salary and incentives
• Paid training and skill development programs
• Growth opportunities within the organization
• Supportive and inclusive work environment

Capillary Technologies is an enterprise-grade SaaS technology provider. Capillary's AI-enabled loyalty management platform offers brands comprehensive solutions for customer engagement and experiential loyalty to achieve business goals and deliver a great consumer experience. Capillary Technologies, founded in 2012, is a technology-first company that delivers AI based cloud-native SaaS programs and solutions. A leading loyalty management and customer data platform, Capillary serves over 250 brands across 30 countries. The SaaS platform helps brands across industries digitally transform and improve consumer engagement. Acknowledged and recognized by Gartner and Forrester as a seasoned Loyalty expert, Capillary has a workforce of over 900 professionals across the globe that work towards delivering value to our clients and accelerating innovation in the field of Loyalty.

We are currently recruiting a Contact Centre agent to join our team!

We are partnered with a large Canadian bank, to provide excellent customer service to their account holders. In this role, you will handle customer enquiries by liaising with both our internal teams and our clients, providing an efficient, courteous and professional service at all times.

Rotational Shift - between the hours of 8:00 AM – 8:00 PM IST Monday to Sunday

If you have the following skills or experience, then this could be the ideal role for you…

1. Customer Service

• Handle all incoming communications (customer queries/contacts) efficiently and professionally, ensuring customer satisfaction at all times and service level agreements are met.
• To promote the Company or Client goods and services as required, in line with department and individual targets and service levels.
• Ensure that knowledge of products, services and procedures is comprehensive and up to date and identify areas where additional training may be required to ensure continued quality and productivity.
• Operate contact centre equipment and operating systems proficiently and in line with internal policies and procedures.
• Whilst on the telephone, face to face on video calls or when writing to a customer, represent the company in a professional manner at all times, using internal guidelines, complaint documentation and expertise where necessary.

2. Team Working

• Achieve and maintain individual performance standards to help meet departmental objectives and organisational service level agreements.
• Share and discuss ideas with manager and/or colleagues about where working practices could be improved, and where practical or appropriate, assist in implementing changes

3. Other

• Attend and participate in monthly team briefings, training workshops and update briefings as and when required and to prepare information and collate action points as appropriate or requested
• Carry out any other tasks or duties as may be set from time to time.

Experience & Knowledge:

1. Must be able to evidence experience within a customer service environment either working face to face with customers or call centre based.

2. Excellent communication and interpersonal skills

• Articulate communicator
• Excellent Listening skills
• Excellent telephone manner

3. Excellent computer skills

• Experience using Google based packages
• Experience of using the Internet

4. Attention to detail

5. Able to retain knowledge and understand multiple processes

Disclaimer:

It has been brought to our attention that there have recently been instances of fraudulent job offers, purporting to be from Capillary Technologies. The individuals or organizations sending these false employment offers may pose as a Capillary Technologies recruiter or representative and request personal information, purchasing of equipment or funds to further the recruitment process or offer paid training. Be advised that Capillary Technologies does not extend unsolicited employment offers. Furthermore, Capillary Technologies does not charge prospective employees with fees or make requests for funding as a part of the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Capillary is an Equal Opportunity Employer and will not discriminate against any applicant for employment on the basis of race, age, religion, sex, veterans, individuals with disabilities, sexual orientation, or gender identity.