13,384 Support Specialist jobs in India

Shift Timings:

• 5:30 PM to 2:30 AM IST

Duties and responsibilities

Talent Care

• Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
• Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
• Encourage candidates to self select and match to jobs presented to them
• Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
• Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
• Validate talent skills

Administrative

• Document all activity and communication in Randstad Front office systems (service desktop).
• Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
• Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Education

• Graduate

Work Experience

• 3+ minimum of business experience dealing with client or customer communication
• 4+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in English and Spanish
• Proficient and diverse technical skills for performing specific tasks and data accuracy
• Experience in multitasking, prioritizing work, and effective time management skills
• Agility to adjust to the flux and flow of a high volume and high pressure environment
• Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
• Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
• Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

Shift Timings:

• 5:30 PM to 2:30 AM IST

Duties and responsibilities

Talent Care

• Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
• Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
• Encourage candidates to self select and match to jobs presented to them
• Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
• Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
• Validate talent skills

Administrative

• Document all activity and communication in Randstad Front office systems (service desktop).
• Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
• Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Education

• Graduate

Work Experience

• 3+ minimum of business experience dealing with client or customer communication
• 4+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in English and Spanish
• Proficient and diverse technical skills for performing specific tasks and data accuracy
• Experience in multitasking, prioritizing work, and effective time management skills
• Agility to adjust to the flux and flow of a high volume and high pressure environment
• Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
• Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
• Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

Shift Timings:

• 5:30 PM to 2:30 AM IST

Duties and responsibilities

Talent Care

• Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
• Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
• Encourage candidates to self select and match to jobs presented to them
• Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
• Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
• Validate talent skills

Administrative

• Document all activity and communication in Randstad Front office systems (service desktop).
• Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
• Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Education

• Graduate

Work Experience

• 3+ minimum of business experience dealing with client or customer communication
• 4+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in English and Spanish
• Proficient and diverse technical skills for performing specific tasks and data accuracy
• Experience in multitasking, prioritizing work, and effective time management skills
• Agility to adjust to the flux and flow of a high volume and high pressure environment
• Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
• Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
• Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

Shift Timings:

• 5:30 PM to 2:30 AM IST

Duties and responsibilities

Talent Care

• Handle, redirect, or escalate inbound talent communication via phone call, texting, and emails
• Support talent through a digital journey by assisting talent with profile creation / modification and onboarding steps
• Encourage candidates to self select and match to jobs presented to them
• Execute outbound communication to talent in onboarding stages for high priority or supply challenged markets nudging them to complete required steps for hiring and ready to select jobs
• Execute outbound recruiting communication to existing talent pool regarding unfilled opportunities and solicit referrals
• Validate talent skills

Administrative

• Document all activity and communication in Randstad Front office systems (service desktop).
• Participate and prepare for 1 on 1s with your leader, huddle, meetings, and quality audits
• Execute the Randstad operation model as a best practice and contribute to the overall productivity of Operational Talent Solutions

Education

• Graduate

Work Experience

• 3+ minimum of business experience dealing with client or customer communication
• 4+years of demonstrated success in recruiting, customers services, or sales preferred

Knowledge, Skills, and Abilities

• Excellent oral and written communication skills in English and Spanish
• Proficient and diverse technical skills for performing specific tasks and data accuracy
• Experience in multitasking, prioritizing work, and effective time management skills
• Agility to adjust to the flux and flow of a high volume and high pressure environment
• Problem analysis and problem-solving skills with good judgment to determine appropriate solution and make decisions quickly
• Ability to adapt quickly to changes in procedures, products, or systems to ensure up-to-date knowledge and effective service delivery.
• Ability to maintain a sense of urgency and high energy level throughout the shift to meet productivity goals.

• Respond to customer inquiries and technical issues via phone, email, and chat.
• Diagnose and resolve hardware and software problems for clients.
• Guide customers through step-by-step solutions and troubleshooting processes.
• Escalate unresolved issues to senior support staff or relevant departments.
• Document all customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Provide feedback to the product development team on recurring issues and user experience.
• Adhere to company policies and procedures for customer support.
• Continuously update knowledge base with solutions and FAQs.
• Participate in team meetings and training sessions to enhance skills.

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a customer support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Patience, empathy, and a customer-centric attitude.
• Familiarity with CRM software and ticketing systems.
• Basic understanding of computer hardware, software, and operating systems.
• Ability to work effectively in a team and independently.
• Strong organizational and time management skills.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

Job Purpose :

Lead Data Center Representative

· Provides backup support for Manager along with detail listed below (production and QA support included).

Data Center Representative – the current team has a minimum of 8 years' experience in the computer operations field.

Qualifications and experience :

· Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition – Automated Job Control System for scheduling, monitoring and reporting).

· Experience working with Microsoft Office products.

· Strengths include:

Strong customer interface and problem-solving skills. Able to manage multiple tasks.

Excellent communication and interpersonal skills.

Dependable.

Detail oriented.

Good time management skills.

Must be capable of working independently.

· Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team.

Duties and responsibilities :

· Perform Daily Production support.

· Autosys – midrange job scheduling:

· Monitor production application jobs to ensure successful execution.

· Provide escalations to application teams when alerts occur. Assist with questions and problem resolution.

· Manage adhoc requests and communications.

· Implement changes requested by application teams to job status (limited).

· Update and distribute daily flowchart/documentation.

· Monitor/escalate Supply Chain application alerts.

· Monitor/escalate Enterprise Selling application alerts.

· Monitor/escalate Imports alerts.

· Assist all teams in coordinating problem resolution during outages.

· Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items.

· Interface with Application teams to assist with maintenance activities.

· Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team's and leadership.

PIe7a5ce4a

We’re Hiring – German Language Experts (Gaming Support)

Are you fluent in German and passionate about gaming? This is an excellent opportunity to build a rewarding career as a German Language Expert – Non-Voice (Chat & Email Support) at our Mohali office.

What We Offer:

- CTC: ₹5.5 – ₹7.5 LPA

- Relocation support with 14 days complimentary accommodation

Structured training & onboarding (ideal for freshers)

- Opportunity to work with the global gaming industry

- 5-day work week | 24/7 rotational shifts

Requirements:

- German language proficiency: B2 (mandatory), C1 preferred

Goethe Certification will be an added advantage

- Freshers and experienced candidates are welcome

- Immediate joiners only

- Location: Mohali (Onsite)

- Joining: Immediate

Interested candidates can email their cv at

#hiringnow #jobalert #Voiceprocess #applynow

Job Opening: Customer Support / Customer Service / Technical Support

• Experience: Open to both freshers and candidates with customer service experience (0-3 Years)
• Shift: Rotational shifts with rotational weekly offs
• Location: Malad, Mumbai
• Requirement: Strong English communication skills
• Notice period : Immediate only