9,338 Support Specialist jobs in India

#Ataccama #Ataccama dataintegrity #Ataccama dataquality #datanalysis #remote opening

Its a remote opening.

We are looking 24x7 support in Ataccama profile in Ataccama.

Years of Exp - 5–8

Support Experience – Mandatory.

Hands-on experience with Ataccama ONE or modules like DQ Analyzer & MDM.

Monitor and support Ataccama Data Quality rules execution and profiling jobs.

Troubleshoot data validation, anomaly detection, and scorecard generation issues.

Perform patching, software upgrades, and ensure compliance with latest platform updates.

Work with business teams to resolve data integrity and governance-related incidents.

Maintain SLA commitments for resolving incidents and ensuring data accuracy.

Strong understanding of data integration, data quality, and governance principles.

Experience in data platform support or data engineering.

Hands-on with SQL for data analysis and issue investigation.

Excellent problem-solving and communication skills.

POSITION: IOT L2 Support:

REQUIRED EXPERIENCE /SKILLS:

LOCATION: NOIDA

1. IOT L2 support profile (at least 2-3 year experience)-

a. Technical Troubleshooting: Provide advanced technical support for AWS IoT services, resolving complex issues related to device connectivity, data ingestion, security, and integration with other AWS services.

b. Customer Interaction: Interact indirectly with customers to understand their technical issues, provide timely updates, and ensure customer satisfaction through effective communication and resolution of problems via JSM (Jira service Management) .

c. Incident Management: Handle escalated cases from Level 1/Level 3/ Business support, taking ownership of issues and driving them to resolution while adhering to defined service-level agreements (SLAs).

d. Root Cause Analysis: Perform thorough analysis of incidents, identifying root causes and implementing preventive measures to minimize recurring issues and improve service reliability.

e. Documentation and Knowledge Sharing: Document troubleshooting steps (Confluence), resolutions, and best practices for internal knowledge base and customer-facing documentation, contributing to the overall improvement of support processes and customer experience.

f. Any Experience- Experience in Jira, AWS Services (Lambda, Cloudwatch, Kinesis Stream, SQS, IoT Core) , NewRelic will be an advantage .

2. Cloud Operations (CloudOps) Profile (at least 4-5 year experience )-

a. Infrastructure Management:

i. Design, deploy, and manage cloud infrastructure solutions (AWS) ensuring scalability, reliability, and efficiency.

b. Monitoring and Incident Response:

i. Implement and maintain monitoring, alerting, and logging solutions to ensure proactive management of cloud resources. Respond to and resolve incidents in a timely manner to minimize downtime.

c. Automation and Scripting:

i. Develop and maintain infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible. Automate routine tasks and processes to streamline operations and improve efficiency.

ii. Knowledge of Python or node is mandatory to automate the manual operation tasks .

d. Security and Compliance:

i. Implement and enforce security best practices, including access controls, encryption, and compliance with industry standards (e.g., WAF, Device Defender etc). Conduct regular security audits and vulnerability assessments.

e. Performance Optimization:

i. Identify opportunities to optimize AWS cloud resources for cost and performance. Implement cost management strategies and recommend architectural improvements based on monitoring and analysis.

f. Collaboration and Documentation:

i. Work closely with cross-functional teams (e.g., Developers, DevOps engineers, Architects to support application deployment and troubleshooting. Maintain documentation of infrastructure configurations, procedures, and troubleshooting guides.

g. Continuous Improvement:

i. Stay current with industry trends, emerging technologies, and best practices in cloud operations. Drive initiatives for process improvement, automation, and scalability.

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN DTS, you solve challenges by creating innovative solutions.

About the Role

As a Support Specialist within the Support Team, you will support customers on their Accounts and Non-technical issues. You’ll work alongside Global Support Services, Engineering, Sales, and Product Marketing to ensures to delivers superior service to its customers.

What You Will Do

· Provide support to customers via chat, email, phone, or Zoom

· Follow up with customers consistently, sharing updates, recommendations, and action plans

· Escalate issues as per Standard Operating Procedures

· Collaborate with internal teams to resolve issues and ensure timely responses

· Handle internal and external escalations within team scope

· Reproduce customer issues in-house and provide clear documentation and resolution paths

· Conduct initial technical troubleshooting on Workspace ONE and other EUC products

· Utilize internal tools, knowledge bases, forums, and team expertise to drive effective solutions

· Contribute to internal/external knowledge base content

· Collaborate with cross-functional teams (Support, SaaS Ops, Licensing, OM, GEM, CSO, SAM/CSM, and IT) to maintain accurate customer records and ensure effective issue resolution

What You Need

What Makes You Eligible

You Belong Here

HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology

Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact,join our talent community today!

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This is an exceptional opportunity to join a privately held, fast-paced Software as a Service (SaaS) national company based in Silicon Valley. Naehas is changing the world of data-driven customer experience. We deliver personalized products, pricing, offers, disclosures, and customer communications to market faster and more efficiently while reducing risk. We're working with some of the largest financial services customers in the world--including four of the top 10 banks--and we’re growing.

Our people and culture are our top priorities. We value the contributions our employees make and work hard to ensure their voices are heard and accomplishments are recognized. 

POSITION OVERVIEW

Naehas is seeking to hire a dynamic Support Specialist who will provide basic technical support and assistance to customers via e-mail and web conference. They will provide customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction.  Our ideal candidate can work effectively with stakeholders to analyze a customer's service needs and coordinate with other service or technical departments to deliver an appropriate solution. They must develop and maintain a deep understanding of the Naehas Platform and services offered to resolve more complex inquiries, all performed to resolution with a keen eye for details.

THE OPPORTUNITY

This is an incredible opportunity to work with Naehas’ largest and most strategic customers at respected and well-known brands. You will be part of a team that acts as advocates for our customers by understanding their business challenges and collaborating with empathy to deliver a high-quality customer experience.  This position may work with a broad group of our customers, and requires great organization and prioritization skills while consistently focusing on revenue generating activities.

THE SKILL SET

• SaaS Product Expertise – Understanding of cloud-based software, APIs, and integrations commonly used in financial services.
• Customer-Centric Mindset – Strong problem-solving skills with a focus on client success and retention.
• Communication Skills – Ability to translate complex technical concepts into easy-to-understand terms for clients and internal teams.
• Empathetic & Patient – Understands the high-stakes nature of financial services.
• Adaptable & Fast Learner – Comfortable in a fast-paced SaaS environment.
• Detail-Oriented & Compliance-Aware – Recognizes the importance of security and regulations in fintech.
• Critical Thinker – Comfortable with troubleshooting and solving complex problems. 

Requirements

EXPERIENCE REQUIRED

• 1-3 years in SaaS customer support, preferably in a B2B environment.
• Experience supporting financial institutions, fintech, or banking software.
• Proven ability to manage support tasks and work cross-functionally with product and engineering teams.
• Helpful: Experience with various programming languages (HTML, CSS, MYSQL, Java, Python)

Benefits

We believe the best way to understand our organization and culture is through our values:

• Reality - Acknowledge it early and be comfortable sharing it with the team
• Ownership - Be self-aware and personally accountable
• Courage - Put in best effort even under trying circumstances
• Trust - Respect team members - prove each other right
• Curiosity - Intense desire to explore and understand new solutions
• Flexibility - Flexibility and innovation are more important than efficiency
• Integrity - Our reputation is more important than making money 

If these values resonate with you then we look forward to meeting you.

Naehas Offerings:

• Competitive compensation
• A full suite of benefits, including health, vision, dental, and retirement
• A casual workplace that appreciates and respects each employee's ideas
• The agility of a growing and profitable start-up environment
• Flexible work arrangements

#Ataccama #Ataccama dataintegrity #Ataccama dataquality #datanalysis #remote opening

Its a remote opening.

We are looking 24x7 support in Ataccama profile in Ataccama.

Years of Exp - 5–8

Support Experience – Mandatory.

Hands-on experience with Ataccama ONE or modules like DQ Analyzer & MDM.

Monitor and support Ataccama Data Quality rules execution and profiling jobs.

Troubleshoot data validation, anomaly detection, and scorecard generation issues.

Perform patching, software upgrades, and ensure compliance with latest platform updates.

Work with business teams to resolve data integrity and governance-related incidents.

Maintain SLA commitments for resolving incidents and ensuring data accuracy.

Strong understanding of data integration, data quality, and governance principles.

Experience in data platform support or data engineering.

Hands-on with SQL for data analysis and issue investigation.

Excellent problem-solving and communication skills.

#Ataccama #Ataccama dataintegrity #Ataccama dataquality #datanalysis #remote opening

Its a remote opening.

We are looking 24x7 support in Ataccama profile in Ataccama.

Years of Exp - 5–8

Support Experience – Mandatory.

Hands-on experience with Ataccama ONE or modules like DQ Analyzer & MDM.

Monitor and support Ataccama Data Quality rules execution and profiling jobs.

Troubleshoot data validation, anomaly detection, and scorecard generation issues.

Perform patching, software upgrades, and ensure compliance with latest platform updates.

Work with business teams to resolve data integrity and governance-related incidents.

Maintain SLA commitments for resolving incidents and ensuring data accuracy.

Strong understanding of data integration, data quality, and governance principles.

Experience in data platform support or data engineering.

Hands-on with SQL for data analysis and issue investigation.

Excellent problem-solving and communication skills.