2,480 Support Specialist jobs in India

• Receive incoming calls and track all received requests in incident management system

• Categorize incident based on criticality and priority

• Ensure all the incidents are responded to and closed and tracked the SLA breaches

• Creating Knowledge base articles for the frequent issues and ensuring the team utilizes them

• Maintain and Update SOPs for regular tasks and ensure strict adherence to follow the SOPs

• Ensure incident logs are updated frequently and escalate incidents as required

• Act as an escalation point for all the team members with respect to Data center Monitoring and Service desk operations

• Excellent troubleshooting knowledge on remote desktop related issues

• Knowledge of User provisioning in Windows Active Directory, Password reset

• Excellent troubleshooting Email and MS outlook related issue

• Basic troubleshooting printer and printing related issue

• Experience in monitoring tools like SCOM, SolarWinds, Nagios

• Hands on experience in Desktop application installation and configuration

• Experience Folder NTFS Share permission management

• Knowledge of troubleshooting VPN Issues

• Knowledge of setup and configuring Webex meetings for end user devices

Senior Deltek Vantagepoint Support Analyst

We are seeking a dynamic and knowledgeable Deltek Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support our system Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with Deltek Vantagepoint ERP system.

Working on Deltek Vantagepoint experience is mandatory.

Key Responsibilities:

• Provide expert-level system support, addressing complex issues and customizing workflows.
• Utilize advanced accounting knowledge to assist users with their inquiries and troubleshooting needs.
• Collaborate with departments and operational staff to resolve issues efficiently.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications:

• 4+ years of experience in a support role, with Deltek Vantagepoint.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with SQL and understanding Vantagepoint tables is a plus.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Senior Deltek Vantagepoint Support Analyst

We are seeking a dynamic and knowledgeable Deltek Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support our system Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with Deltek Vantagepoint ERP system.

Working on Deltek Vantagepoint experience is mandatory.

Key Responsibilities:

• Provide expert-level system support, addressing complex issues and customizing workflows.
• Utilize advanced accounting knowledge to assist users with their inquiries and troubleshooting needs.
• Collaborate with departments and operational staff to resolve issues efficiently.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications:

• 4+ years of experience in a support role, with Deltek Vantagepoint.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with SQL and understanding Vantagepoint tables is a plus.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Please find the below skill matrix, if suits your profile, please fill the below form.

Skill

AXIOM Controller View

Oracle PL/SQL

UNIX

Thanks & Regards,

Manjunath H S

• Receive incoming calls and track all received requests in incident management system

• Categorize incident based on criticality and priority

• Ensure all the incidents are responded to and closed and tracked the SLA breaches

• Creating Knowledge base articles for the frequent issues and ensuring the team utilizes them

• Maintain and Update SOPs for regular tasks and ensure strict adherence to follow the SOPs

• Ensure incident logs are updated frequently and escalate incidents as required

• Act as an escalation point for all the team members with respect to Data center Monitoring and Service desk operations

• Excellent troubleshooting knowledge on remote desktop related issues

• Knowledge of User provisioning in Windows Active Directory, Password reset

• Excellent troubleshooting Email and MS outlook related issue

• Basic troubleshooting printer and printing related issue

• Experience in monitoring tools like SCOM, SolarWinds, Nagios

• Hands on experience in Desktop application installation and configuration

• Experience Folder NTFS Share permission management

• Knowledge of troubleshooting VPN Issues

• Knowledge of setup and configuring Webex meetings for end user devices

Job Summary

We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.

Job Roles and Responsibilities:

- Act as the first point of contact for customers seeking how-to assistance, primarily through a ticketing system

- Perform remote basic troubleshooting through diagnostic techniques and pertinent questions, including standard IT, networking, and application issues

- Service users via incident, request, and change management processes

- Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.

- Direct unresolved issues to the next level of support personnel or to the right resolution groups.

- Provide accurate information on IT products or services utilizing the documentation and processes in place.

- Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.)

- Proactively follow up on open cases in your queue escalating timely to management for guidance if required.

- Identify, suggest, and engage actively in possible improvements to procedures.

- Support actively ongoing documentation efforts, building knowledge base articles.

-  Able to work independently, remotely from home and on company premises in Bangalore

- Fluent in Spoken and Written English

- Able to work EMEA & APAC office hours

- Intermediate IT skills.

- 2+ years experience working in an IT environment

- Asset management experience.

- Windows & MacOS operating system experience.

- Knowledge of the ITIL reference model is preferable.

- Health insurance coverage for self, spouse and kids.

- Retirement savings plan with employer matching contributions.

- Opportunities for professional development and advancement within the organization.