11,587 Support Specialist jobs in India
Customer Support Specialist, Technical Services
Posted 3 days ago
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Job Description
As a Customer Support Specialist, you will diagnose and resolve software-related problems, guide users through product features, and troubleshoot complex technical queries. Your ability to communicate technical information clearly to non-technical users, maintain a positive attitude, and work collaboratively with internal technical teams will be paramount. You will be responsible for documenting support interactions, escalating unresolved issues, and contributing to the knowledge base to improve support efficiency.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Diagnose and resolve technical issues related to our software products.
- Provide step-by-step guidance and support to customers on product usage and features.
- Escalate complex technical problems to higher-level support or development teams as needed.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Identify trends in customer issues and provide feedback to product and development teams.
- Assist in the training of new support staff.
- Ensure a high level of customer satisfaction through effective problem-solving and communication.
- Adhere to service level agreements (SLAs) and internal support policies.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in customer support, technical support, or a helpdesk role.
- Proven ability to troubleshoot software issues and guide users through technical processes.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Familiarity with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong problem-solving and analytical skills.
- Patience, empathy, and a customer-centric approach.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of operating systems and networking concepts.
- Willingness to learn new technologies and products.
This is an excellent opportunity for an individual passionate about technology and customer service to grow their career within a supportive environment. If you thrive on solving problems and helping others, apply today.
Support Specialist
Posted today
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Job Description
Job Summary
We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.
Job Roles and Responsibilities:
- Act as the first point of contact for customers seeking how-to assistance, primarily through a ticketing system
- Perform remote basic troubleshooting through diagnostic techniques and pertinent questions, including standard IT, networking, and application issues
- Service users via incident, request, and change management processes
- Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.
- Direct unresolved issues to the next level of support personnel or to the right resolution groups.
- Provide accurate information on IT products or services utilizing the documentation and processes in place.
- Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.)
- Proactively follow up on open cases in your queue escalating timely to management for guidance if required.
- Identify, suggest, and engage actively in possible improvements to procedures.
- Support actively ongoing documentation efforts, building knowledge base articles.
Requirements
- Able to work independently, remotely from home and on company premises in Bangalore
- Able to work EMEA & APAC office hours
- Intermediate IT skills.
- 2+ years of experience working in an IT environment
- Asset management experience.
- Windows & MacOS operating system experience.
- Knowledge of the ITIL reference model is preferable.
Benefits
Company Benefits:
- Health insurance coverage for employees and their families.
- Retirement savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
Support Specialist
Posted today
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Job Description
The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.
Job Responsibilities:
Essential Functions:
* Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up
* Analyze client needs and offer appropriate, tailored solutions
* Integrate and update content (text, images, videos) into the CMS
* Perform basic web updates using HTML, CSS/Sass, and JavaScript
* Assist with third-party widget or API integrations
* Collaborate with senior developers for complex implementations
* Conduct training and demos on the CMS for team members, partners, or clients
* Review and test websites before launch to ensure quality and functionality
* Support website go-live procedures and monitor post-launch performance
* Perform basic DNS configuration tasks (e.g., A, CNAME, TXT, MX records) and assist in troubleshooting domain-related issues
Job Requirements:
Required Education and Experience:
* Associate degree or equivalent training in web, digital communication, or technical support or any equivalent relevant business knowledge
* Experience working with CMS platforms and support ticket systems (e.g., Zendesk, JIRA)
* Knowledge of HTML, CSS/Sass, and JavaScript basics
* Understanding of SEO fundamentals and website performance best practices
* Strong written communication skills in French and English (additional language skills a plus)
Competencies:
* Strong analytical and problem-solving abilities
* Excellent time management and prioritization skills
* Ability to work independently and collaboratively in a team setting
* High attention to detail and organizational skills
* Adaptability in a dynamic work environment
* Strong interpersonal skills and customer-oriented mindset
* Effective communicator across verbal, written, and visual channels
* Basic understanding of DNS configuration and troubleshooting
Work Timings
This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9 PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days' work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Support Specialist
Posted today
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Job Description
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .
OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutionsincluding Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .
Job Purpose :
Lead Data Center Representative
· Provides backup support for Manager along with detail listed below (production and QA support included).
Data Center Representative – the current team has a minimum of 8 years' experience in the computer operations field.
Qualifications and experience :
· Expertise in Job Scheduling environments. CA Workload Automation AE (Autosys Edition – Automated Job Control System for scheduling, monitoring and reporting).
· Experience working with Microsoft Office products.
· Strengths include:
Strong customer interface and problem-solving skills. Able to manage multiple tasks.
Excellent communication and interpersonal skills.
Dependable.
Detail oriented.
Good time management skills.
Must be capable of working independently.
· Shift flexible. Assist with coverage on alternate shifts (training, sick, vacation). Current support model requires 24x7 coverage by the team.
Duties and responsibilities :
· Perform Daily Production support.
· Autosys – midrange job scheduling:
· Monitor production application jobs to ensure successful execution.
· Provide escalations to application teams when alerts occur. Assist with questions and problem resolution.
· Manage adhoc requests and communications.
· Implement changes requested by application teams to job status (limited).
· Update and distribute daily flowchart/documentation.
· Monitor/escalate Supply Chain application alerts.
· Monitor/escalate Enterprise Selling application alerts.
· Monitor/escalate Imports alerts.
· Assist all teams in coordinating problem resolution during outages.
· Convey daily shift turnover details via shift turnover log and update daily task counts. Provide accurate account of details occurring while on shift to oncoming team members including outstanding tasks and status review for open items.
· Interface with Application teams to assist with maintenance activities.
· Perform all the above tasks in a timely manner to facilitate detailed and accurate information to assist and inform team members, application team's and leadership.
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Support Specialist
Posted today
Job Viewed
Job Description
Job Summary
We are seeking a highly motivated individual to join our team as an EUC Corporate Hardware Coordinator and Customer Support Specialist. In this role, you will be responsible for managing hardware activities for all GEO regions, including coordination of hardware returns, shipments, replacements, etc. Additionally, you will provide customer support and service request enhancements with a main focus on providing access and permissions to systems and applications.
Job Roles and Responsibilities:
- Act as the first point of contact for customers seeking how-to assistance, primarily through a ticketing system
- Perform remote basic troubleshooting through diagnostic techniques and pertinent questions, including standard IT, networking, and application issues
- Service users via incident, request, and change management processes
- Walk the customer through the problem-solving process. Communicate clearly. Update regularly on progress.
- Direct unresolved issues to the next level of support personnel or to the right resolution groups.
- Provide accurate information on IT products or services utilizing the documentation and processes in place.
- Record your activities in the ticketing system in alignment with processes in place (ticket queue management and handling – including proper ticket triaging, prioritization, customer updates as per existing SLA’s, etc.)
- Proactively follow up on open cases in your queue escalating timely to management for guidance if required.
- Identify, suggest, and engage actively in possible improvements to procedures.
- Support actively ongoing documentation efforts, building knowledge base articles.
Requirements
- Able to work independently, remotely from home and on company premises in Bangalore
- Able to work EMEA & APAC office hours
- Intermediate IT skills.
- 2+ years of experience working in an IT environment
- Asset management experience.
- Windows & MacOS operating system experience.
- Knowledge of the ITIL reference model is preferable.
Benefits
Company Benefits:
- Health insurance coverage for employees and their families.
- Retirement savings plan with employer matching contributions.
- Opportunities for professional development and advancement within the organization.
Requirements
Bachelor's degree in Business Administration, HR, or a related field. 2+ years of experience in office administration or a similar role. Strong organizational and multitasking skills. Excellent verbal and written communication abilities. Proficient in MS Office (Word, Excel, Outlook). Familiarity with insurance coordination and asset management systems is a plus.
Customer Support Specialist
Posted today
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Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: , Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes
Education / Qualifications:
Graduate – Fresher with Arts & Science are eligible
Undergraduate – 1 Years Experience in Chat support
BE/ B.Tech graduates are not Eligible
Responsibilities:
- Handle customer inquiries and issues through both chat and voice channels.
- Analyze transactions and customer accounts to identify potential fraudulent activities.
- Investigate suspicious transactions and escalate issues to the appropriate departments.
- Communicate with customers to verify transactions and resolve fraud-related issues.
- Document all interactions and transactions accurately and timely.
- Provide recommendations for process improvements to minimize fraud risks.
- Maintain confidentiality of customer information and adhere to data protection regulations.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @ email addresses
Customer Support Specialist
Posted today
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Job Description
Job Title: Customer Service Associate (CSA) – Voice Process
Department: Domestic Voice Process
Work Model: Hybrid (Initial 3 months Work from Office; Work from Home option based on performance)
Shift: Day Shifts
Eligibility Criteria
Education: 12th / Diploma and above
Freshers: Eligible
Languages Required: Must be fluent in English, Hindi, and Telugu
Restrictions: Strictly No BE / B.Tech / PG candidates (exceptions for those with prior BPO experience)
Key Skills
Excellent communication skills in English, Hindi & Telugu
Good interpersonal skills
Customer handling ability
Perks & Benefits
Attractive salary package
Hybrid work model after successful completion of 3 months in-office
Apply Now on
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Customer Support Specialist
Posted 1 day ago
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Job Description
Company Description
HappyLocate, established in 2016, simplifies employee relocations with advanced technology and customized solutions. Operating across 16,000+ pin codes, we offer services such as house shifting, pet relocation, office moves, and house search assistance. Our solutions efficiently manage the entire relocation process, ensuring customer satisfaction. Join our list of satisfied customers and experience reliable and seamless relocations.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Bengaluru. The Customer Support Specialist will be responsible for addressing customer inquiries, resolving issues, ensuring customer satisfaction, and providing technical support. The specialist will interact with customers on a daily basis, analyze their needs, and offer appropriate solutions to enhance their relocation experience.
Qualifications
- Customer Support and Technical Support skills
- Strong Interpersonal Skills and Customer Satisfaction skills
- Analytical Skills for problem-solving and decision-making
- Excellent verbal and written communication skills
- Ability to work on-site in Bengaluru
- Escalation handling
- Improvement in NPS
- Problem resolution
- Bachelor's degree in any discipline or relevant experience
- Experience in the relocation or logistics industry is a plus
Customer Support Specialist
Posted 2 days ago
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Job Description
Job Title: Customer Support Associate – International Voice Process
Location: hyderabad
Experience:
Graduate
HSC + Minimum 1 Year of Experience (International Voice / Semi Voice)
Key Responsibilities
Handle international voice process calls with professionalism.
Provide excellent customer support while ensuring high-quality communication.
Resolve customer queries efficiently and maintain customer satisfaction.
Work in night shifts as per business requirements.
Ensure adherence to process compliance and quality standards.
Job Requirements
Excellent communication skills (spoken & written).
Ability to work in night shifts (5 days working with 2 rotational offs).
Immediate joiners preferred.
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Customer Support Specialist
Posted 2 days ago
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Job Description
Job Role: Customer Support Specialist
Location: Bengaluru
Compensation: 5.5-7LPA (Including PF and PGDM monthly fees of INR 6,666)
Shift timings: Rotational Shifts
Eligibility Criteria:
• This role is only for graduates, post graduate candidates shouldn't apply
• You should have exceptional spoken and written English communication
• You will be doing PGDM along with this job role, this is mandatory and non negotiable
About Inkle:
Software startup based in San Francisco and Bangalore. We exclusively serve US technology startups. We're on a mission to make accounting, tax and compliance easy, scalable, affordable and on-demand for US-registered companies - using software and human services. We are a team of passionate and creative individuals who believe in the power of technology to simplify complex processes. Inkle launched in 2022, and already serves well over 500 US companies, and we’re growing fast. We’re backed by leading global VC funds.
Responsibilities:
- Onboard new customers who have been converted by the sales team.
- Respond throughout the day on our proprietary chat tool to customer queries.
- Call and chase customers to complete their tax filings and bookkeeping.
- Facilitate interaction between customers and our in-house and third-party service bookkeepers and accountants, to ensure deliverables are on time.
- Be super responsive to complaints and issues raised by customers, and relentlessly work to resolve them.
- Continuously feed back process improvements to the Product team so they can build them.
Benefits that we’ll provide:
- Highly competitive salary: Inkle offers a competitive compensation package benchmarked to local norms in Bangalore and San Francisco.
- Stock option scheme - all Inkle employees receive generous stock options with very favourable terms.
- Health insurance - all Inkle employees are covered under Group Medical Insurance policy.
- Inkle has a very generous leave policy. This includes 1 day of Period Leave per month for all female employees.
- Inkle employees are granted 10 work-from-home days (per year pro-rated). This is on top of their leave.
- A comfortable, fun and safe office environment in the heart of Bangalore with great transport links and eateries nearby.
- All employees receive Macbooks and external monitors as required.
Who we’re looking for:
- Experience is not required, but you must have the following characteristic traits:
- An obsessive interest in customer service excellence.
- Strong ability to communicate in English and foster positive business relationships.
- Very focused on attention to detail.
- Highly organized and with the ability to multitask.
- Should ideally be comfortable and open to working a week or two of night shifts (US hours) every few months, but not continuously.
- Self-driven and proactive nature.
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