8,942 Help Desk Technicians jobs in India
Help Desk Technician
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Job Description
We are seeking a highly skilled and experienced Support Specialist to join our team. The successful candidate will be responsible for providing level 1-3 support for Horizon VDI user issues, creating and maintaining golden images for various user groups, and validating and troubleshooting application functionality within VDI sessions.
Help Desk Technician
Posted today
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Job Details:
Position: IT Support Technician L1 (On-site)
Role Type: FTE
Working Days: 5 Days in a week
Contract duration: 1 year (extendable)
Contract Type: Freelance / B2B contract
Experience Required: More than 3 years as IT Support.
Site Address: India (Remote)
Languages required: English (B2), Chinese(C1)
PRIMARY SKILLS: -
- 2-4 years of call taking profile with core Help Desk Skills
- Basic Understanding of the Enterprise IT Infra set up
- Basic knowledge on Active Directory.
- 3+ years’ experience supporting wide multiple versions of operating system
- Basic O365 Administration using Office365 Admin Console.
- Strong writing and documentation skills a must including being able to train other Engineers as and when required.
- Good knowledge on trouble shooting email client issues like Outlook.
- Excellent Hardware and software troubleshooting skills
- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
- Fluent in English and Mandarin, in both oral and written communication
- Good knowledge in Utility software technical knowledge such as Antivirus and others.
ROLE AND RESPONSIBILITIES: -
- Primary contact point for end users via phone/Chat/self-service tickets.
- Qualify and Open tickets for remediation of events.
- Triage Tickets to respective teams.
- Regular update and follow up on tickets in the queue
- Follow up tickets till closure.
- Ability to manage a variety of technically complicated tasks effectively
- Experience in Remote support and troubleshooting skills.
- Understanding of Basics Hardware accessories / devices and peripherals
- Should be flexible for rotational shifts
- Excellent oral and written communications skills
- Exposure in practicing ITIL standards for Infrastructure management
QUALIFICATIONS AND EDUCATION REQUIREMENTS: -
- A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology
- ITIL V4 Foundation training or certification
- Knowledge and experience using OS like windows, Mac and Linux
- Working knowledge of MS Office (PPT, Excel, Word)
- Certification – ITIL V4, Modern Desktop administrator (MD 103)
DESIRABLE SKILLS: -
- Able to understand the email flow issues internal & external
- End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
- Demonstrate a high level of customer relationship skills which includes email etiquette.
- Good Communication skills, follow up skills, Willingness to work in rotational shifts
- Good Communication skills follow up skills, Willingness to work in rotational shifts.
- Remote troubleshooting
BEHAVIORAL ATTRIBUTES: -
- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
- Excellent problem solving / troubleshooting skills
- Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations
- within stipulated time
- Explains ideas clearly and logically to others and is attentive in interactions
- Identifies the target audience for communication and carefully listens to their opinions and feedback
- Ability to work in Teams
Help Desk Technician
Posted today
Job Viewed
Job Description
Skill Set: IT Support Technician
Position: FTE
Days Per Week: 5 Days
Contract: 6 Months Initially (Extendable)
Language: English & Chinese (Both C1)
Location: Remote, Europe
Key Responsibilities
PRIMARY SKILLS: -
- 2-4 years of call taking profile with core Help Desk Skills
- Basic Understanding of the Enterprise IT Infra set up
- Basic knowledge on Active Directory.
- 3+ years’ experience supporting wide multiple versions of operating system
- Basic O365 Administration using Office365 Admin Console.
- Strong writing and documentation skills a must including being able to train other Engineers as and when required.
- Good knowledge on trouble shooting email client issues like Outlook.
- Excellent Hardware and software troubleshooting skills
- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.
- Fluent in English and Mandarin, in both oral and written communication
- Good knowledge in Utility software technical knowledge such as Antivirus and others.
ROLE AND RESPONSIBILITIES: -
- Primary contact point for end users via phone/Chat/self-service tickets.
- Qualify and Open tickets for remediation of events.
- Triage Tickets to respective teams.
- Regular update and follow up on tickets in the queue
- Follow up tickets till closure.
- Ability to manage a variety of technically complicated tasks effectively
- Experience in Remote support and troubleshooting skills.
- Understanding of Basics Hardware accessories / devices and peripherals
- Should be flexible for rotational shifts
- Excellent oral and written communications skills
- Exposure in practicing ITIL standards for Infrastructure management
QUALIFICATIONS AND EDUCATION REQUIREMENTS: -
- A Bachelor’s / master’s degree in computer engineering, Information Technology
- ITIL V4 Foundation training or certification
- Knowledge and experience using OS like windows, Mac and Linux
- Working knowledge of MS Office (PPT, Excel, Word)
- Certification – ITIL V4, Modern Desktop administrator (MD 103)
DESIRABLE SKILLS: -
- Able to understand the email flow issues internal & external
- End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
- Demonstrate a high level of customer relationship skills which includes email etiquette.
- Good Communication skills, follow up skills, Willingness to work in rotational shifts
- Good Communication skills follow up skills, Willingness to work in rotational shifts.
- Remote troubleshooting
BEHAVIORAL ATTRIBUTES: -
- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets
- Excellent problem solving / troubleshooting skills
- Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations within stipulated time
- Explains ideas clearly and logically to others and is attentive in interactions
- Identifies the target audience for communication and carefully listens to their opinions and feedback
- Ability to work in Teams
IT Help Desk Technician
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Company Description
We're an innovative e-commerce company dedicated to providing a seamless online shopping experience. We offer a wide range of high-quality products, fast shipping, and exceptional customer service.
Role Description
This is a full-time on-site role located in Valsad for an IT Support Technician.
Entry-Level IT Technician in Valsad
We're looking for a motivated and enthusiastic Entry-Level IT Technician to join our team in Valsad.
Responsibilities include providing technical support, troubleshooting hardware and software issues, and assisting with network maintenance.
If you have a passion for technology and are a quick learner, we encourage you to apply!
Qualifications
- Skills in Technical Support and Troubleshooting
- Experience with Desktop Computers and Computer Repair
- Proficiency in Printer Support
- Good communication and interpersonal skills
- Ability to manage and prioritize tasks effectively
- Experience with relevant tools and technologies is a plus
- Relevant certifications in IT support or a related field are advantageous
SAP Help Desk Technician
Posted today
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Job Description
Role: SAP Tech Support
Exp: 1+ Yrs
Role Involved: SAP support via phone, email, or Chat contacts
Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login/access problems, navigation support, and basic transaction errors.
Watch JD for more details:
Thanks,
Vikrant Hodage
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Entry-Level Help Desk Technician
Posted today
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Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Customer Service
Posted 18 days ago
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Job Description
Job Overview:
We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.
Looking for only Female Candidates.
Qualifications and Skills:
- Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
- Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
- Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
- Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
- Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
- Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
- Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
- Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.
Roles and Responsibilities:
- Act as the primary point of contact for customer inquiries and provide timely and accurate information.
- Coordinate with internal teams to ensure effective resolution of client issues and concerns.
- Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
- Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
- Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
- Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
- Collaborate with team members to develop and refine best practices for delivering superior customer service.
- Stay updated with industry trends and emerging customer service tools to enhance service delivery.
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