6,891 Help Desk Technicians jobs in India
Help Desk Technician II
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Job Description
This role is a Service Desk Technician supporting Experian's Contact Center, also known as the MCE.
The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.
Responsibilities:
Skills:
Qualifications
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
IT Help Desk Technician Remote
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**Responsibilities**:
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
CONTACT HRMANAGER WHATSAPP8441936183
PBA3
Profession: #Administration_and_Office_Support
Sector: #Community_Development
Customer Service Executive - Customer Service
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Customer Service
Posted 4 days ago
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Job Description
We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team in Sonepat, India. As a key member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction and fostering long-term relationships.
+ Preparing Proforma invoice through SAP to collect the customer advance payment.
+ Manually load the order in SAP by using the data provided by customer and working with plant for PO production.
+ Tracking stock status in SAP on daily bases.
+ Follow up the order status with factory manager for the quick delivery of the products.
+ Provide Order status to customer and coordinating with freight forwarder for the shipment.
+ Prepare delivery notes for invoicing.
+ Follow up with forwarder for ETA, VESSEL, and BOL details for the shipment.
+ Update Open Order Report, Order intake Report on time.
+ Instruct sales team to plan new orders based as per current inventory.
+ Handle Customers and salespersons claims and queries
+ Proven experience in customer service or a related field
+ High school diploma or equivalent; bachelor's degree is a plus
+ Excellent verbal and written communication skills in English
+ Strong problem-solving abilities and attention to detail
+ Proficiency in using CRM systems and Microsoft Office suite
+ Ability to multitask and work efficiently in a fast-paced environment
+ Patient and empathetic approach to handling customer concerns
+ Team-oriented mindset with the ability to work independently when required
+ Flexible and adaptable to changing priorities and work schedules
+ Resilient with the ability to maintain composure in challenging situations
+ Strong time management and organizational skills
+ Basic technical understanding to troubleshoot common customer issues
+ Commitment to delivering exceptional customer experiences
+ 6-8 Years of experience in the relevant field
Ready to drive with Continental? Take the first step and fill in the online application.
Customer Service
Posted 1 day ago
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About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound and outbound voice-based customer interactions.
- Resolve queries and deliver exceptional service with professionalism.
- Maintain accurate call records and follow defined SOPs.
- Meet performance metrics on quality, accuracy, and customer satisfaction.
- Communicate effectively and actively listen to customer needs.
- Work in rotational shifts and adapt to changing schedules.
- Upsell or cross-sell services when applicable.
Eligibility Criteria:
- Education: 12th Pass / Intermediate or Graduates.
- Freshers with excellent verbal communication skills are welcome.
- Candidates with prior BPO experience will have added advantage.
- Not Eligible: B.Tech, M.Tech, MCA, MBA, BCA, Hotel Management, and other specialized/technical degrees.
- Mandatory: Valid PAN Card required during hiring process.
Hiring Process:
- Virtual Interview connect on WhatsApp to receive the interview invite.
- Interview Time - 11 AM .
Apply Now:
Email: WhatsApp: +91 (For Interview Link)
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 6 days ago
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Job Description
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Airoli, Mumbai
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact:
For Virtual Interview invite link - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Customer Service
Posted 21 days ago
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Job Description
Note - This is for only Freshers to 1 year experience.
About NIIT
NIIT is a leading Skills and Talent Development Corporation that is building a manpower pool for global industry requirements. The company, which was set up in 1981 to help the nascent IT industry overcome its human resource challenges, today ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. With a footprint across 40 nations, NIIT offers training and development solutions to Individuals, Enterprises and Institutions.
Link to website-
Job Description:
Position: Customer Service Executive (Voice – US Healthcare Domain)-WIPRO
Location: Salt Lake City, Kolkata
Shift Timing: Night Shift
Process Type: US Healthcare
Key Responsibilities:
- Handle inbound/outbound customer interactions via voice calls.
- Resolve queries, provide information, and deliver outstanding service with courtesy and professionalism.
- Maintain detailed and accurate call logs and follow standard operating procedures.
- Achieve performance targets related to quality, accuracy, and customer satisfaction.
- Demonstrate effective communication and listening skills to address customer needs efficiently.
- Adapt to flexible shifts and rotational schedules as per business requirements.
- Upsell or cross-sell products/services when required.
Eligibility Criteria:
- Graduates (freshers) with excellent communication skills are encouraged to apply.
- Preference given to candidates with prior BPO experience and complete joining documentation .
- Not eligible: Candidates with degrees in B.Tech, M.Tech, MCA, BCA, MBA, Hotel Management, or other specialized/technical streams.
- Mandatory: PAN card is required during the hiring process
Contact:
For Quick response - Connect with me on WhatsApp -
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
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