12,152 Help Desk Technicians jobs in India
Help desk technician
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Help Desk Technician
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- Optional NFP tax free benefit of $15,900 per annum
- 12 months – fixed term contract with a view to extend (on site)
- Market competitive remuneration
- Located at Camperdown close to public transport
Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centred cancer care. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients.
About the role
The position is to provide technical and clinical application support for our internal customers from our office in Camperdown.
- Deliver high quality customer service.
- Provide technical knowledge and acts as the first point of contact for support issues.
- Identify and escalate complex issues to senior IT staff as required.
- Assist with user onboarding/offboarding processes.
- Assist vendors/affiliations in deploying clinical equipment.
- Create and manage CIT’s technical documentation.
Skills and experience
- Previous experience working in an organization with 100 or more employees
- Strong interpersonal and communication skills
- Exposure to Windows 11, Office 365, Active Directory, and basic networking is desirable
- Basic software application implementation and troubleshooting
- Experience of supporting hospital applications will be an added advantage
Essential Criteria
- Must have full working rights in Australia
- A minimum of 1-2 years of experience working in an IT Support role
- Min 2 COVID doses + current seasonal influenza vaccination
Benefits
- Fitness passport for you and your family
- Access to e-Learning programs
- Social and wellbeing events
- CBHS Corporate Health
- Workplace banking benefits
- Access EAP
We encourage everyone who meets the selection criteria and shares Chris O`Brien Lifehouse values to apply.
Culture
We are committed to providing a working environment where everyone is valued, respected, and supported to progress. Our priority is to ensure culture, policies, and processes are truly inclusive and that no one is disadvantaged because of their Indigenous identity, gender, culture, disability, LGBTIQA+ identities, family and caring responsibilities, age, or religion.
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Help Desk Technician
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***Are you a Seasoned Helpdesk Technician looking for your next challenge in a progressive role to develop in your career? ***
If so, then this is the perfect role for you!
About The Company
You will be part of a highly approachable team of fun-loving IT experts. As part of our exciting expansion plans, we are looking for Helpdesk Technician/Engineers to join our growing team.
This is a fantastic opportunity to become an integral part of an innovative, down-to-earth and rapidly growing in-house IT company, part of a larger multi million-pound enterprise group.
Responsibilities:
- Support the wider business with reporting, including testing and maintenance of their software and implementing IT systems and applications.
- Administer and support various systems such as Windows Server and various Linux O/S.
- Ensure all tickets worked include the problem, the solution, the end user, initiation and completion time, and end user satisfaction.
- Maintaining systems and processes within IT
- Assist the Helpdesk function of the wider group
Essential Skills
- Previous Helpdesk experience
- Excellent interpersonal, communication skills and phone etiquette
- Enthusiasm for helping others
- Excellent English speaking skills
- Windows Server (all versions)
- Microsoft Exchange
- Linux OS
- Remote Support
- Experience with SQL
- Very good understanding of Networks (DHCP, DNS, etc)
- Fortinet experience desirable but not necessary
Please only apply if you have the right skills and certifications, this is a Senior Role reporting to IT Manager.
Help Desk Technician Level 1
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- General technical skills - Windows 7, Windows 10, MS Office Suite, Exchange, Active Directory, Networking, Wired and Wireless, Desktop and Laptop basic HW knowledge.
- Specific technical skills - Basic knowledge of Multifactor Authentication (MFA) Single sign on (SSO), mobile app usage.
- Excellent customer service skills including telephone etiquette, listening skills, empathy, sense of urgency and enthusiasm.
- Excellent verbal and written communication skills in order to communicate effectively with end-users, peers, management, and client personnel. Accuracy in spelling, grammar, pronunciation & enunciation is a necessity. High level of reading and comprehension. Clear and concise ticket documentation is critical.
- Demonstrated organization and work prioritization skills
- Ability to utilize available resources
- Must be both team-oriented and self-motivated
- Flexibility
- Must work independently with minimum supervision
- Effectively using Remote Desktop Management (RDM) tools
- Ability to work in a fast paced environment with frequent changes
- Must be able to determine incident criticality or escalate action to secure the appropriate resolution provider, using the tools provided.
Pay: ₹240,000.00 - ₹360,000.00 per year
Day range:
- Monday to Friday
- Weekend availability
Shift:
- Day shift
- Evening shift
- Flexible shift
- Morning shift
- Night shift
- Rotational shift
- US shift
Ability to commute/relocate:
- Hyderabad, Ranga Reddy - , Telangana: Reliably commute or planning to relocate before starting work (required)
Customer Service Executive(Help Desk)
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**Designation**:Customer Service Executive(Help Desk)
**Experience**: 1+
**Location**: L.B Nagar, Hyderabad
**Start date**: Jan 2025
**Job Descreption**:
**1.Resident Interaction**:
Address and resolve resident enquiries, complaints, and service requests promptly and professionally ending call say Thank you/ Namskaram.
**2. Service Coordination**:
Coordinate with internal teams to ensure timely resolution of service requests.
Follow up with residents to ensure issues are resolved to their satisfaction (very important here)
**3.Communication**:
Maintain open and effective communication channels with residents and management.
Disseminate community updates, notices, and event information with good language and check spellings (Any wrong / improper communication posted Continued for 3rd time job will be removed without notice)
**4.Record Keeping**:
Maintain accurate records of resident interactions, service requests, and follow-up actions with voice recorded.
Update resident information and service logs in the community management system.
**5.Conflict Resolution**:
Mediate conflicts between residents or between residents and staff, seeking amicable solutions.
Escalate complex issues to the property manager / incharge Manager when necessary immediately.
**6.Event Coordination**:
Assist in organising community events and activities to foster a sense of community.
Promote participation and ensure events run smoothly.
**7.Community Standards**:
Educate residents on community rules and regulations with patience.
Monitor compliance with community standards and address violations appropriately.
**8.Administrative Support**:
Provide administrative support to the management team as needed.
Assist with lease renewals, move-ins, and move outs.
**Must follow**:
Friendly and approachable demeanor.
Patience and empathy in dealing with residents' concerns.
All time follow up on tickets until completion by service team.
**Job Types**: Full-time, Permanent
Pay: From ₹20,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
Application Deadline: 25/12/2024
Expected Start Date: 01/01/2025
Customer Service Support - Help Desk
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**Responsibilities**
- Inform customers about IT products and services.
- Walk customers step-by-step through the problem-solving process.
- Help with troubleshooting hardware and software.
- Follow up with customers to ensure satisfactory service.
- Answers incoming customer telephone calls in a courteous and professional manner.
- Assists customers/end users with questions on product installation, usage, and implementation.
- Answers customer inquiries and provides appropriate technical and/or product-related information.
- Researches and resolves customer complaints.
- Effectively communicates customer issues and concerns to all applicable internal staff members. - Organizes and maintains file system; files correspondence and other records.
Experienced in stakeholder management, client interaction and strategic planning,
looking for an opportunity to re-enter the workforce to leverage my expertise to drive operational
excellence and achieve key business objectives in a dynamic corporate environment.
**Responsibilities**:
- Allocating resources and SMEs
- Delegating responsibilities to Offshore resources and Onsite SMEs
- Monitoring and Reporting the Projects
- Attending Project Workshops and Project Review meeting
- Resolving Issues and Queries from both the client and the offshore
- Attending Walkthroughs for all the deliverables
- Preparation of Weekly Status Report for all the stakeholders
**Responsibilities**:
- Analysis. Produce Technical Design, Build elements and Review
- Monitoring and Reporting the Projects
- Coordination of the successful simultaneous development/testing of multiple projects
- Delegating responsibilities and designing time schedules
- Review of Design and Build Deliverables
- Resolving Issues and Queries
- Conducting Walkthroughs with the client
- Preparation of Weekly Status Report for all the stake holders
**Responsibilities**:
- Analysis. Produce Technical Design documents and Build elements
- Coordinated the project between offshore and onshore.
- Mentored and guided the Junior Team Members
- Review of Build/Unit Test deliverables
- Conducting walkthroughs with the clients
- Queries and Issues Resolving.
**Job Types**: Full-time, Permanent
Pay: From ₹28,000.00 per month
Shift:
- Day shift
- Fixed shift
Work Days:
- Monday to Friday
**Experience**:
- total work: 4 years (preferred)
Work Location: In person
Customer Service Executive - Customer Service
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