9,084 Help Desk Technicians jobs in India

Skill Set: IT Support Technician

Position: FTE

Days Per Week: 5 Days

Contract: 6 Months Initially (Extendable)

Language: English & Chinese (Both C1)

Location: Remote, Europe

Key Responsibilities

PRIMARY SKILLS: -

- 2-4 years of call taking profile with core Help Desk Skills

- Basic Understanding of the Enterprise IT Infra set up

- Basic knowledge on Active Directory.

- 3+ years’ experience supporting wide multiple versions of operating system

- Basic O365 Administration using Office365 Admin Console.

- Strong writing and documentation skills a must including being able to train other Engineers as and when required.

- Good knowledge on trouble shooting email client issues like Outlook.

- Excellent Hardware and software troubleshooting skills

- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.

- Fluent in English and Mandarin, in both oral and written communication

- Good knowledge in Utility software technical knowledge such as Antivirus and others.

ROLE AND RESPONSIBILITIES: -

- Primary contact point for end users via phone/Chat/self-service tickets.

- Qualify and Open tickets for remediation of events.

- Triage Tickets to respective teams.

- Regular update and follow up on tickets in the queue

- Follow up tickets till closure.

- Ability to manage a variety of technically complicated tasks effectively

- Experience in Remote support and troubleshooting skills.

- Understanding of Basics Hardware accessories / devices and peripherals

- Should be flexible for rotational shifts

- Excellent oral and written communications skills

- Exposure in practicing ITIL standards for Infrastructure management

QUALIFICATIONS AND EDUCATION REQUIREMENTS: -

- A Bachelor’s / master’s degree in computer engineering, Information Technology

- ITIL V4 Foundation training or certification

- Knowledge and experience using OS like windows, Mac and Linux

- Working knowledge of MS Office (PPT, Excel, Word)

- Certification – ITIL V4, Modern Desktop administrator (MD 103)

DESIRABLE SKILLS: -

- Able to understand the email flow issues internal & external

- End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).

- Demonstrate a high level of customer relationship skills which includes email etiquette.

- Good Communication skills, follow up skills, Willingness to work in rotational shifts

- Good Communication skills follow up skills, Willingness to work in rotational shifts.

- Remote troubleshooting

BEHAVIORAL ATTRIBUTES: -

- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets

- Excellent problem solving / troubleshooting skills

- Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations within stipulated time

- Explains ideas clearly and logically to others and is attentive in interactions

- Identifies the target audience for communication and carefully listens to their opinions and feedback

- Ability to work in Teams

Job Details:

Position: IT Support Technician L1 (On-site)

Role Type: FTE

Working Days: 5 Days in a week

Contract duration: 1 year (extendable)

Contract Type: Freelance / B2B contract

Experience Required: More than 3 years as IT Support.

Site Address: India (Remote)

Languages required: English (B2), Chinese(C1)

PRIMARY SKILLS: -

- 2-4 years of call taking profile with core Help Desk Skills

- Basic Understanding of the Enterprise IT Infra set up

- Basic knowledge on Active Directory.

- 3+ years’ experience supporting wide multiple versions of operating system

- Basic O365 Administration using Office365 Admin Console.

- Strong writing and documentation skills a must including being able to train other Engineers as and when required.

- Good knowledge on trouble shooting email client issues like Outlook.

- Excellent Hardware and software troubleshooting skills

- Good understanding in handling Microsoft office suite functionality and troubleshooting skills.

- Fluent in English and Mandarin, in both oral and written communication

- Good knowledge in Utility software technical knowledge such as Antivirus and others.

ROLE AND RESPONSIBILITIES: -

- Primary contact point for end users via phone/Chat/self-service tickets.

- Qualify and Open tickets for remediation of events.

- Triage Tickets to respective teams.

- Regular update and follow up on tickets in the queue

- Follow up tickets till closure.

- Ability to manage a variety of technically complicated tasks effectively

- Experience in Remote support and troubleshooting skills.

- Understanding of Basics Hardware accessories / devices and peripherals

- Should be flexible for rotational shifts

- Excellent oral and written communications skills

- Exposure in practicing ITIL standards for Infrastructure management

QUALIFICATIONS AND EDUCATION REQUIREMENTS: -

- A Bachelor’s / Master’s Degree in Computer Engineering, Information Technology

- ITIL V4 Foundation training or certification

- Knowledge and experience using OS like windows, Mac and Linux

- Working knowledge of MS Office (PPT, Excel, Word)

- Certification – ITIL V4, Modern Desktop administrator (MD 103)

DESIRABLE SKILLS: -

- Able to understand the email flow issues internal & external

- End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).

- Demonstrate a high level of customer relationship skills which includes email etiquette.

- Good Communication skills, follow up skills, Willingness to work in rotational shifts

- Good Communication skills follow up skills, Willingness to work in rotational shifts.

- Remote troubleshooting

BEHAVIORAL ATTRIBUTES: -

- Demonstrates a "can do" attitude and is willing to stretch self to achieve and exceed defined goals/targets

- Excellent problem solving / troubleshooting skills

- Displays awareness of customers’ stated needs and gives priority to meeting and exceeding customer expectations

- within stipulated time

- Explains ideas clearly and logically to others and is attentive in interactions

- Identifies the target audience for communication and carefully listens to their opinions and feedback

- Ability to work in Teams

Company Description

We're an innovative e-commerce company dedicated to providing a seamless online shopping experience. We offer a wide range of high-quality products, fast shipping, and exceptional customer service.

Role Description

This is a full-time on-site role located in Valsad for an IT Support Technician.

Entry-Level IT Technician in Valsad

We're looking for a motivated and enthusiastic Entry-Level IT Technician to join our team in Valsad.

Responsibilities include providing technical support, troubleshooting hardware and software issues, and assisting with network maintenance.

If you have a passion for technology and are a quick learner, we encourage you to apply!

Qualifications

• Skills in Technical Support and Troubleshooting
• Experience with Desktop Computers and Computer Repair
• Proficiency in Printer Support
• Good communication and interpersonal skills
• Ability to manage and prioritize tasks effectively
• Experience with relevant tools and technologies is a plus
• Relevant certifications in IT support or a related field are advantageous

Role: SAP Tech Support

Exp: 1+ Yrs

Role Involved: SAP support via phone, email, or Chat contacts

Provide first-line investigation and resolution for common IT issues, including SAP-related queries such as login/access problems, navigation support, and basic transaction errors.

Watch JD for more details:

Thanks,

Vikrant Hodage

Unlock Your Future with Expert Recruitment!

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.