5,492 IT Support Roles jobs in India

Job Summary

We are seeking a customer-focused and detail-oriented Technical Support Specialist to join our team in India. The ideal candidate will be responsible for providing timely and accurate technical support to customers, supporting presales activities, maintaining repair records, and coordinating closely with product, sales, and marketing teams to ensure a high level of customer satisfaction.

Key Responsibilities

1.Customer Support & Communication

*Respond to customer inquiries and technical issues via phone, email, or SMS in a timely and professional manner.

*Gather and document customer feedback, and communicate insights with the Product, Sales, and Marketing teams to support product improvement and customer satisfaction.

2.RMA and Parts Management

*Handle RMA processes, including issuing and receiving charge notices and returned products.

*Record all RMA activities accurately on the company’s system platform.

*Manage logistics related to the collection and delivery of sales parts.

3.Documentation & Payment Follow-Up

*Prepare necessary after-sales documents such as delivery orders, material request cards, purchase requisitions, and invoice registration.

*Track and follow up on outstanding after-sales payments.

*Organize, categorize, and maintain after-sales documentation.

4.Presales Technical Support

*Support limited presales activities such as conducting product demonstrations and resolving technical questions.

*Identify customer needs and guide them on using specific features of the product.

*Share timely updates on technical issues with the India team and ensure clear communication with customers.

*Follow up on customer issues to ensure resolution and satisfaction.

5.Device Repair & Record Management

*Repair returned or defective devices and ensure repair records are accurately maintained in the system.

6.Other Responsibilities

*Comply with business and operational policies established by HQ.

*Complete other tasks and assignments as delegated by the supervisor or HQ team.

Qualifications & Skills

*Bachelor’s degree in Electronics, IT, Engineering, or a related field preferred.

*2+ years of experience in technical support or electronics servicing, ideally in the AIDC or barcode technology sector.

*Strong troubleshooting skills and technical knowledge of AIDC/barcode scanners, printers, or similar devices.

*Excellent communication skills in English (both verbal and written).

*Strong organizational and documentation abilities.

*Experience with CRM or RMA systems is a plus.

*Ability to work independently and collaboratively with cross-functional teams.

About Us:

Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.

About the role:

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the client’s technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.

Responsibilities:

● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.

● Overtakes call center communications when intervention to solve a problem escalated issues

● Submit Salesforce cases to escalate issues that require external escalations

● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

● Provide a high level of actionable insight and data analysis to provide value for our customers.

● Partners with TSM 2 to identify and solve higher level issues

● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.

● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.

● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).

●Ensures compliance with Rently best practices while following established policies and procedures

Consistently meets OKRs and KPIs as communicated by your manager.

Required Skillsets:

● Previous experience in a client-facing or account management role

● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

● Strong analytical and problem-solving skills.

● Proven ability to work in a fast paced, team centered work environment

● Partners with TSS 2 to identify and solve higher level issues

● Technical aptitude and ability to identify alternative solutions to customer issues.

● Ability to handle multiple, critical, high priority issues with a sense of urgency .

● Proficiency with Google Suite Products.

● Excellent communication– verbal, written, interpersonal with strong active listening skills.

● Detail-oriented and dependable, with a positive and inquisitive attitude.

● Ability to multitask, prioritize, and collaborate

● Exhibit a high degree of self-motivation, drive and a proactive nature.

Hours:

• Operating in US hours
• Be ready to work on night shifts and during weekends based on the work schedule

Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

About Us:

Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.

About the role:

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the client’s technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.

Responsibilities:

● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.

● Overtakes call center communications when intervention to solve a problem escalated issues

● Submit Salesforce cases to escalate issues that require external escalations

● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

● Provide a high level of actionable insight and data analysis to provide value for our customers.

● Partners with TSM 2 to identify and solve higher level issues

● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.

● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.

● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).

●Ensures compliance with Rently best practices while following established policies and procedures.

Consistently meets OKRs and KPIs as communicated by your manager.

Required Skillsets:

● Previous experience in a client-facing or account management role

● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

● Strong analytical and problem-solving skills.

● Proven ability to work in a fast paced, team centered work environment

● Partners with TSS 2 to identify and solve higher level issues

● Technical aptitude and ability to identify alternative solutions to customer issues.

● Ability to handle multiple, critical, high priority issues with a sense of urgency .

● Proficiency with Google Suite Products.

● Excellent communication– verbal, written, interpersonal with strong active listening skills.

● Detail-oriented and dependable, with a positive and inquisitive attitude.

● Ability to multitask, prioritize, and collaborate

● Exhibit a high degree of self-motivation, drive and a proactive nature.

Hours:

• Operating in US hours
• Be ready to work on night shifts and during weekends based on the work schedule

Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

Language Experts French & Spanish Only ( C1 Qualified)

Our client is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Energy System enables users to make, use, save, and sell their own power. It is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

Support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails /Chats / Phone calls from customers during assigned hours in SPANISH OR FRENCH

Non-Spanish or Non- French-speaking candidates will be rejected for all roles if applied under this job code.

• Candidate must be open to work on weekends and night shifts(Spanish only)
• Conducting remote troubleshooting of our products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about our products.
• Assisting with the activation of new sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with the Engineering with tracking of field-issues, and subsequent product-modifications,logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and product-specific information.
• Professionally represent the company via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Energy employee-manual.
• Performing other duties as assigned.

Who you are and what you bring

• Should be a graduate – B.E/B. Tech/BCA/ BSC IT and Min C1 Certification in Spanish/French
• Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Strong verbal and written communications skills.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications:

• BE Electrical
• Exposure to solar/PV-related environments.

Since 1995, Red Oak Technologies has been a trusted partner in the tech industry, delivering innovative talent solutions that drive progress. We specialize in quickly acquiring and efficiently matching top-tier professional talent with clients in immediate need of highly skilled contract, permanent or project management based resources.

Job Description

As a Technical Support Specialist, you will provide a great experience to our customers through our extensive product knowledge of Amplitude. An agent leverages their specialized knowledge and skills to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. People will rely on your tech expertise with analytical thinking to educate them on our product, locate and diagnose problems, and then recommend the best course of action. Our goal is to remove blockers to product adoption and drive value realization for Amplitude’s customers. The team also partners cross-functionally with Product and Engineering to advocate for our customers and ensure a high-quality experience through their lifecycle as an Amplitude customer. In addition to being a product expert, you'll have the opportunity to take on projects that will help our company scale and grow.

As a Technical Support Specialist, you will:

• Answer and/or escalate all support tickets via Zendesk ticketing system
• Drive resolution by digging in and escalating challenging tickets
• Ensure that all tickets meet our service level agreements
• Work closely with internal account team stakeholders to drive data trust in key accounts
• Provide customers a great experience using Amplitude and working with our team
• Create and update non-technical and technical documentation as the product evolves
• Report to the company any common themes or questions that arise and driving change
• Develop and improve support processes by partnering with global team members

You'll be a great addition to the team if you have:

• Track record in a similar customer-facing role OR strong ability to empathize with customers and be their advocate
• Experience with using SDKs and APIs
• The ability to present yourself with professionalism, friendliness, and a willingness to assist
• Ability to learn and explain a technical product or concept
• Natural curiosity and are a problem solver
• Passion about analytics and the problems they solve
• Familiarity with Support tools such as Zendesk, Intercom, Confluence, and Jira

Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today.

Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES!

Learn what it’s like to be a Red Oak Consultant!

Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

Key Responsibilities

• Lead post-delivery debugging, commissioning, and fault resolution for projects across India and Southeast Asia, ensuring timely operational readiness.
• Conduct in-depth analysis of product defects and market demands , serving as the critical link between field feedback and R&D teams to drive product upgrades.
• Manage quality inspection protocols to identify improvement areas and uphold our commitment to excellence.
• Own end-to-end customer complaint management : assess issues promptly, establish immediate client communication, and ensure resolutions within warranty periods to guarantee uninterrupted product stability.
• Provide dedicated on-site operation tailored to local client requirements, building long-term trust and partnership.

Job Requirements

• Location Preference : Local Indian candidates with hometowns near Gujarat are preferred.
• Education & Background : Bachelor's degree or higher in Electrical Engineering or related fields; prior experience in after-sales service or operation & maintenance within electrical, photovoltaic, wind power or similar industries is required.
• Language Proficiency : Excellent command of English with proven ability to effectively communicate with our China-based teams.
• Documentation Skills : Strong written communication abilities, with experience in creating operation manuals that comply with local standards and regulations.
• Work Attitude : Demonstrated willingness to adhere to unified work assignments and team arrangements, with flexibility to adapt to project needs.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Role: Product Support Associate ()-1 year experience)

About Us:

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

About the role:

As a Web Solutions Specialist your core responsibility is to deliver exceptional customer experience via multiple channels of communication. You will be the first point of contact for our clients and it requires you to provide a professional level of support and consultation for an array of hosting products and services we offer.

What you’ll do:

● Troubleshooting, resolving all Technical issues related to our software and the range of Products

and Services its provisions.

● Interacting with clients via. Live chat, Web-based systems, Online forums and Telephone to

resolve their problems and gather feedback.

● Testing & Analysis of all products & services.

● Identifying any bugs/issues in the system and assisting in their resolution.

● Recording, tracking and reporting problem activity.

● Building Strategies to improve operational metrics, profitability and quality of service.

● Reviewing existing Product/Feature documentation; publish documentation in internal

Knowledge bases.

● Analyze internal processes and contribute towards continuous process improvements.

● Work with internal and external cross functional teams to troubleshoot and provide resolution.

Who you are:

● Willingness to contribute to and deliver outcomes towards meaningful and challenging goals

● Strong customer service skills, with the ability to express empathy and enthusiasm for a

customer-focused experience

● Strong ability to probe and correctly identify customer needs/concerns

● Strong customer interaction skills specifically over phone, chat, emails and the ability to work in

a variety of customer situations.

● Outstanding written and verbal communication skills.

● Good working knowledge of computers and the Internet; strong ability to develop new skills.

● Avid Internet User, with strong inclination towards technology.

● Highly motivated and energetic team player, with excellent interpersonal skills

Tech Knowledge required:

● Networking and DNS basics

● Basic knowledge of Linux/Windows Operating Systems.

● Basic knowledge of Hardware

● Basic knowledge of Software

● Basic knowledge of Web and Email servers.

● Configuration and troubleshooting mail clients using IMAP/POP/SMTP.

● Troubleshooting server-side scripts. (Good to have)

Technologies involved (prior knowledge of these would be a plus):

● Domain name system (DNS)

● Domain names and domain name registration

● Web Hosting

● cPanel/Plesk

● PHP,Perl,ASP, dotNET, Perl and FastCGI

● Wordpress, Drupal, Joomla, Magento, other web-based applications

● Basic knowledge of Relational databases (MySql. MS Sql)

● Email Solutions

● POP/IMAP/SMTP

● Digital Certificates

● Cloud, VPS & Dedicated Servers

Why will you love us?

We’ve evolved ; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.

Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.

All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold