10,475 IT Support Roles jobs in India

Position Overview

We are seeking a skilled and motivated Junior IT Executive to join our team. The ideal candidate will have hands-on experience in computer hardware troubleshooting and repairs, as well as proficiency in providing software and IT support. This role involves ensuring the smooth operation of computer systems, diagnosing hardware and software issues, and delivering exceptional support to end-users.

Key Responsibilities

Hardware Engineering:

• Diagnose, troubleshoot, and repair hardware issues in desktops, laptops, and peripherals.
• Assemble, upgrade, and maintain computer systems, ensuring optimal performance.
• Conduct preventative maintenance and testing on IT hardware.
• Replace and configure components such as hard drives, RAM, motherboards, and GPUs.
• Collaborate with vendors for hardware procurement and warranty services.

Software Support:

• Install, configure, and update operating systems and software applications.
• Troubleshoot and resolve software-related issues, including OS errors, application crashes, and malware removal.
• Manage user accounts, system configurations, and software licensing.
• Provide remote and on-site support to end-users.

IT Infrastructure and Networking:

• Assist in setting up and maintaining local area networks (LANs) and wireless networks.
• Configure and troubleshoot Wi-Fi connectivity, networking equipment.
• Support data backup, recovery processes, and antivirus implementations.

Customer Service:

• Document issues, resolutions, and best practices for future reference.
• Respond promptly to support tickets and service requests.

Qualification:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• Minimum 2 years experience in IT hardware and software support.

Technical Skills:

• Strong knowledge of hardware components, diagnostics tools, and repair techniques.
• Familiarity with Windows and macOS systems.
• Proficiency in commonly used software applications and IT tools.
• Basic understanding of networking principles (TCP/IP, DHCP, DNS).
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.

Position Title:

Senior Associate, Technical Support

Location:

Mohali, Punjab

Position Type:

Full Time

Who we are:

Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier, and more joyfulworld. We work to achieve this by investing in and developing new technology, sharingknowledge, and focusing on action for the good of the individual, their community, and the wider world.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About Roundglass Foundation

Roundglass Foundation is pursuing a bold vision to bring abundance and prosperity back to the stateof Punjab in India throughphilanthropic initiatives supporting under-served rural and urban communities. Since our founding in 2018, we have been engaged in a wide range of far-reaching projects, directly involving village communities in building opportunity and sustainable development in the region. Our Model Village and Model City initiatives have impacted the lives of 1,724,000 local people in over 1724 unique villages across the state through projects in pillars of: Sustain Punjab, Learn Punjab (Education and Sports), Her Punjab (Women’s Initiatives) and Relief. We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

The Sr. Associate (Technical Support) will be responsible for providing technical, operational, and application support to Change Makers, Block Change Makers, and internal teams in Roundglass Foundation. This role involves troubleshooting issues related to the Roundglass apps & business applications, ensuring smooth onboarding, managing change requests, providing user training, and supporting basic IT and desktop operations.

The ideal candidate is passionate about technology for social good, possesses strong troubleshooting abilities, and can communicate effectively in both Punjabi and Hindi.

What you’ll do:

Application & User Support

• Provide day-to-day technical support for the Roundglass apps, Business applications and related platforms.
• Manage onboarding, user registration, and account activation for Change Makers and Block Change Makers (BCMs) & other associates.
• Troubleshot app-related issues (login, sync, device compatibility, data errors, etc.).
• Assist in resolving user tickets received via phone, WhatsApp, or email.
• Coordinate with the Product & Engineering teams for bug fixes and feature rollouts.
• Able to add/update configuration, master data of programs through Backoffice management console and generate pre-configured reports.

Training & Onboarding

• Conduct remote and on-site training sessions for Change Makers and Block Change Makers.
• Prepare user manuals, video tutorials, and FAQs for the Roundglass Apps.
• Support new deployments and feature updates with structured communication and training plans.

Change & Configuration Management

• Capture user feedback and change requests for continuous improvement.
• Implement approved changes and updates across user groups.
• Document technical and operational processes for consistency.

IT & Desktop Support

• Provide basic desktop, mobile, and network troubleshooting.
• Support device setup, OS updates, and connectivity issues for field teams.
• Maintain records of hardware, software, and user configurations.

Skills and Qualifications

• Bachelor’s degree in computer applications (BCA, B.Sc. or equivalent)
• 5+ years of experience in technical support, application support, or IT helpdesk roles.
• Strong understanding of mobile apps, cloud-based platforms, and user management systems.
• Proficiency in MS Office, MS Excel, Mobile apps troubleshooting, remote desktop tools, and ticketing systems.
• Excellent problem-solving and communication skills.
• Fluency in Punjabi and Hindi (required).

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellnessecosystem. Together, we’vebuilt an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Corporate Website.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteranstatus, and any other characteristic protected by applicable law.

Werely on legitimate interest as a legalbasis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Flexibility to work across multiple rotational shifts/night shifts
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Must Have Skills:

· Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.

· Working experience on physical servers from major OEMs like HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Prior experience on analyzing hardware logs of physical servers and associated components like System Boards, Processors, Network Adapters, Storage Controllers etc. will be highly desirable.

· Candidates from a laptop/desktop tech support background who don’t possess prior experience on enterprise hardware can be considered, if they have basic understanding of enterprise servers, storage and networking devices and the associated technologies/protocols that make them work in a datacentre.

· Possess excellent spoken and written communication skills in English language.

· Possess excellent customer handling skills, phone etiquettes, email etiquettes etc.

· A good flair for customer service. Someone who loves to interact with customers and finds excitement, satisfaction, and pleasure in resolving complex technical issues and in answering complex queries from customers.

· Ability to thrive under pressure and maintain calmness, composure and clear thinking under challenging and ambiguous situations.

Experience Required:

· 1-6 years of hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc.

· Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc.

· Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc.

· Collaborate with the other Business Units/Teams to provide solution on complex situations involving multiple technologies.

· General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.

Responsibilities:

· Provide Remote Server Hardware & Software support to Enterprise Customers, Data Centre Engineers, Resellers, etc.

· Diagnose and solve the Incidents/Issues via phone, email, chat and web ticketing tool.

· Applying systematic problem-solving techniques to deliver timely resolution, quality call documentation and superior can-do attitude.

Education and Experience

· Bachelor’s degree or Master's degree in a Technical Discipline – Preferably Engineering graduates from Computer Science and associated branches – Information Technology, Information Science etc.

· Experience of 2-8 years in the Tech Support Industry with at least 1 year of experience in the Enterprise Tech Support domain (Servers, Storage and Networking).

Responsibilities

• Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
• Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
• Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
• Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
• Collaborate with team members to improve service processes and enhance customer satisfaction.
• Stay updated on the latest printing technologies and product developments to provide informed support to customers.

Required and Preferred Qualifications

Required:

• Experience in printer maintenance and repair.
• Strong understanding of printer technology, including common issues and troubleshooting techniques.
• Ability to work independently and manage time effectively in a remote environment.

Preferred:

• Certification in printer repair or related technical fields.
• Experience with networked printers and basic IT troubleshooting.
• Familiarity with various printer brands and models

Technical Skills and Relevant Technologies

• Proficiency in diagnosing mechanical and electronic issues with printers.
• Experience with software installation and configuration related to printing devices.
• Working knowledge of network configurations and how they relate to printer functionality.

Experience: 5 yrs-8 yrs

Technical Application Specialist / Customer Technical Support

Professional responsible for the technical application of chemical products, with a focus on PVA adhesives, water-based emulsions, paints, and solutions for the construction industry. Performs laboratory testing, technical visits to clients, and specialized support, ensuring optimal product performance, proposing improvements, solving technical issues, and contributing to the development of new formulations. Acts strategically to increase customer satisfaction and drive company results.

Key Responsibilities:

• Provide on-site and remote technical support to clients, identifying specific needs and advising on correct product usage.
• Conduct performance and compatibility testing of adhesives, emulsions, and paints, according to technical standards and commercial requirements.
• Collaborate with the R&D team on innovation and new product development projects.
• Support the sales team with technical information, supporting materials, and customized presentations.
• Deliver technical training to customers and internal teams.
• Prepare technical reports, data sheets, and presentations with analysis and technical recommendations.

Core Competencies:

• Excellent interpersonal communication
• Strong analytical and problem-solving skills
• Proactivity and initiative in finding solutions
• Results-driven and customer-oriented
• Team spirit and cross-functional collaboration
• Availability to travel and adaptability

Educational Background:

• Bachelor’s degree in Chemical Engineering, Materials Engineering, or Chemistry.

Professional Experience:

• Experience in the application of emulsions, adhesives, and paints in industrial contexts.

Solid background in technical customer support, focusing on problem-solving, product optimization, and continuous improvement

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Respond to support requests in a timely and professional manner via phone, email, or ticketing system.
• Diagnose and resolve technical hardware and software issues.
• Install, configure, and maintain hardware and software for end-users.
• Guide clients through problem-solving processes and technical instructions.
• Identify and escalate situations requiring urgent attention to the appropriate individuals.
• Document and track all issues and resolutions in the support ticketing system.
• Create and maintain technical documentation, FAQs, and knowledge base articles.
• Assist in user training on new software or hardware.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 2+ years of experience in technical support or a similar IT role.
• Proficiency in diagnosing and resolving hardware and software issues.
• Experience with operating systems (Windows, macOS, Linux) and common office productivity software.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Strong understanding of IT troubleshooting methodologies.
• Excellent communication, interpersonal, and customer service skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong analytical and problem-solving abilities.
• Experience with remote support tools and ticketing systems.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP) are a plus.