7,712 IT Support Roles jobs in India
Expression of Interest: NDIS Support Coordination Roles (Level 2 & 3)
Posted today
Job Viewed
Job Description
Expression of Interest: NDIS Support Coordination Roles (Level 2 & 3)
Location: Darwin or Nhulunbuy
Your Opportunity – Be Part of Something Bigger
Are you passionate about walking alongside people with disability, empowering them to live strong, connected lives in community?
Miwatj Health Aboriginal Corporation is seeking Expressions of Interest (EOI) for two levels of NDIS Support Coordination roles . These positions are based in Darwin or Nhulunbuy and will support NDIS Participants across East Arnhem Land.
Level 2 – NDIS Support Coordinator
Salary: $82,882 – $5,145 per annum
This role focuses on supporting NDIS participants to understand and implement their care plans. You will work closely with individuals and their families to overcome barriers, connect with the right supports, and strengthen participation in community life.
Key Responsibilities:
- Support participants to understand and use their NDIS plan
- Connect individuals with trusted services, providers, and community resources
- Address challenges to help participants reach their goals
- Record work through a fee-for-service model and meet monthly targets
Level 3 – NDIS Specialist Support Coordinator
Salary: $1 7,978 – $1 0,710 per annum
This role provides culturally safe, specialist case management for participants with more complex needs. You will support participants to navigate significant challenges and ensure high-level coordination across systems of care.
Key Responsibilities:
- Manage complex cases with multiple service providers
- Oversee plan implementation, transitions, and crisis support
- Maintain compliance with NDIS Quality and Safeguarding Standards
- Promote participant choice, independence, and culturally safe practice
Note
We are accepting EOIs across both levels. Our team will support the right applicant to grow into the role.
Who We’re Looking For
- Respect and understanding of Yolŋu culture, values, and ways of working
- Commitment to Aboriginal Community Control and self-determination
- Experience working in remote Aboriginal communities (or a willingness to learn and listen)
- Qualifications in disability, health, or social work (required for Level 3, desirable for Level 2)
- NT Driver’s Licence and ability to travel to remote homelands
- Ochre Card (Working with Children), NDIS Worker Screening, and Police Check
- Good communication and computer skills
- Experience with budgeting, reporting, and working in person-centred ways
Why Join Us?
- Make a difference in the lives of First Nations people
- Access ongoing professional development and community-based work
- Work in a team that values support, growth, and cultural responsiveness
- Flexible employment options and highly competitive salary packaging
Vaccination & Immunity Screening
Miwatj Health is committed to providing a safe and healthy working environment for our team and our clients. In accordance with the National Health and Medical Research Council (NHMRC) Guidelines, National Safety and Quality Health Care Service Standards, and other local policies, guidelines and procedures, we mandate that all staff abide by our Staff Vaccination and Immunity Screening Policy.
Interested?
To express your interest or learn more, please submit your application or contact the Recruitment Team at .
Position Descriptions for both roles are attached to this EOI .
We look forward to hearing from you!
Help Desk Support Specialist (English,Portuguese andSpanish)
Posted 6 days ago
Job Viewed
Job Description
Position: Associate-Helpdesk
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for Portuguese/Spanish & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English and French)
Posted 6 days ago
Job Viewed
Job Description
Position: Associate-Helpdesk
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon ( ) simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for French & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for French & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English and French)
Posted today
Job Viewed
Job Description
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon ( simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for French & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for French & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent: We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English,Portuguese andSpanish)
Posted 2 days ago
Job Viewed
Job Description
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon ( simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for Portuguese/Spanish & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English,Portuguese andSpanish)
Posted today
Job Viewed
Job Description
Position: Associate-Helpdesk
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon () simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for Portuguese/Spanish & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English and French)
Posted today
Job Viewed
Job Description
Position: Associate-Helpdesk
Job Location: Pune, India (Hybrid)
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon () simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for French & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for French & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
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Help desk support specialist (english,portuguese andspanish)
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Help desk support specialist (english and french)
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Help desk support specialist (english and french)
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