153,579 IT Manager jobs in India

Position Title: Manager – IT

Location: Bangalore Head Office (with travel to stores & warehouses as needed)

Department: IT / Technology

Reporting To: Head of IT

Job Type: Full Time – Onsite

Position Summary

We are looking for a dynamic and hands-on IT Manager to lead and oversee end-user IT support operations across Corporate (HO), Warehouses, and Retail Stores. This role requires a balance of technical expertise, team leadership, and service delivery excellence. The candidate will manage a distributed support team, ensure uptime across all business locations, drive IT service improvements, and coordinate with cross-functional and vendor teams to meet business SLAs.

Key Responsibilities

Corporate IT Support (HO):

· Lead day-to-day support for corporate users across departments (HR, Finance, Product, Legal, etc.).

· Oversee IT asset lifecycle management (laptops, desktops, printers, conferencing tools).

· Manage IT onboarding/offboarding, application access, and account provisioning (AD, O365, Slack, Jira, etc.).

· Handle escalations and provide L2/L3 troubleshooting support for enterprise tools.

· Drive compliance across corporate devices (ISO standards, endpoint security, DLP).

· Collaborate with system, cloud, and security teams for infrastructure integration and support.

Retail (Store) IT Support:

· Ensure uninterrupted POS operations, device uptime, and prompt support across all stores.

· Lead IT support for store devices (POS, printers, scanners, handhelds, routers, access points).

· Coordinate with field engineers and vendors for any IT issues or device replacements.

· Manage store IT readiness for new launches, refurbishments, and relocations.

· Drive preventive maintenance, ticket resolution SLAs, and field issue escalations.

· Maintain store IT audit checklist and ensure IT infra compliance across regions.

Warehouse & Logistics IT Support:

· Oversee IT operations across fulfilment centers, DCs, and warehouses.

· Support scanning systems, handheld terminals, dock printers, WMS/ERP portals, and CCTV.

· Ensure stable wired/wireless networks, APs, firewall/router setups, and backup link availability.

· Resolve shift-level operational issues and implement IT support coverage based on warehouse schedules.

· Track asset availability for replacements (handhelds, printers, APs) and raise POs as needed.

· Collaborate with supply chain and operations to ensure system continuity and quick turnarounds.

Team Management

· Manage a team of 12–15 onsite and remote IT engineers across HO, store, and warehouse locations.

· Set up shift schedules, assign ticket queues, and drive performance tracking (SLA, FCR, CSAT).

· Provide mentorship, skill-building, and regular feedback to improve team effectiveness.

· Conduct periodic reviews, audits, and training on tools and SOPs.

Service Delivery & Tools

· Own SLA and CSAT metrics across all support channels (corporate, retail, warehouse).

· Use tools like Jira for ticketing and ITSM workflows.

· Monitor performance through dashboards and reports; drive RCA-based process improvements.

· Maintain documentation (SOPs, KEDBs, playbooks, user guides) and ensure timely updates.

Network & Infrastructure Support

· Understand and support basic network components: switches, routers, APs, DNS, DHCP, VLANs.

· Coordinate with internal Infra/Network teams and external ISPs for uptime and escalations.

· Participate in infra upgrades, migration projects, and support readiness across sites.

· Maintain IP allocation, cabling layouts, and escalation SOPs for all locations.

Required Skills & Qualifications

· 7–9 years of total IT experience, with 3+ years in a managerial capacity.

· Proven experience managing IT support in retail, warehouse, and corporate environments.

· Strong knowledge of end-user computing, basic networking, and enterprise tools.

· Hands-on with ITSM tools like ManageEngine, Jira, or ServiceNow.

· Good understanding of POS systems, WMS tools, handheld scanners, and label printers.

· Excellent communication, documentation, problem-solving, and stakeholder engagement skills.

· Exposure to ISO, ITIL practices, and internal audit processes.

· Willingness to travel to stores/warehouses when required.

Educational & Certification Requirements

· Bachelor’s degree in computer science, IT, or a related field (or equivalent experience).

· Preferred Certifications: ITIL Foundation ,GWS& IT Product related certs (ACP,MCSE/MCTS).etc

Hiring for IT Infra

The Corporate - A Large Capital Market Broker

Job Description

• Manage and maintain ODIN software operations and ensure seamless functionality.

• Configure, monitor, and troubleshoot firewalls, routers, switches, and mail servers.

• Handle server management, including installation, upgrades, and performance optimization.

• Implement and manage virtualization technologies (Hyper-V and VMware).

• Ensure data backup, recovery, and security protocols are in place.

• Oversee IT compliance with organizational and regulatory standards.

• Provide support for network infrastructure to ensure smooth connectivity across the organization. • Monitor system performance and proactively resolve technical issues.

• Collaborate with internal teams to provide IT solutions and support.

Required Skills & Qualifications:

• Strong hands-on experience in ODIN software.

• Expertise in Firewall, Router, Switches, and Mail Server management.

• Proficiency in Server Management and Virtualization (Hyper-V, VMware).

• Knowledge of data backup solutions and disaster recovery processes.

• Familiarity with IT compliance and security standards.

• Strong troubleshooting, problem-solving, and communication skills.

• Ability to work independently and in a team-oriented environment.

Role Objective:

We are seeking a highly skilled and proactive IT professional to manage and strengthen our company’s digital infrastructure. The candidate will be responsible for overseeing company systems, applications, and Google Workspace, ensuring smooth functioning, data security, and process automation.

Key Responsibilities:

• Manage, maintain, and troubleshoot company IT systems, hardware, and software.
• Oversee and optimize Google Workspace (Docs, Sheets, Drive, Gmail, Admin Console).
• Build, customize, and automate processes using Google Sheets, Apps Script, and integrations.
• Manage business applications (ERP/CRM/internal apps) and ensure smooth operations.
• Develop and maintain databases, ensuring accuracy, security, and accessibility.
• Implement IT security measures, backups, and data protection protocols.
• Provide technical support and training to employees.
• Collaborate with different departments to digitize and streamline workflows.
• Coordinate with external IT vendors when required.
• Stay updated with emerging technologies to recommend improvements.

Position :
IT Manager

Job Objectives :
The role is exclusively responsible to lead IT digitization initiatives and execute the organization's digitalization plan under the guidance of CIO.

Job Responsibilities

• Cyber Security- Develop and implement effective security strategies and protocols to protect the company against threats, theft, vandalism and other security risks.

• Infrastructure-Responsible for the creation, design, management, monitoring, and support of the IT infrastructure (networks, Hardware, telecommunications, etc.)

• Solution architect – Good business process understanding order to cash, procure to pay, hire to retire & record to reporting for manufacturing industries.

• Ability to understand business requirement, articulate into functional & technical specification and generate BRD for development.

• High order design solution, workflow and flowcharts with input, output, dependency etc.

• Need to have capacity to work technology agnostic for solution design for business requirement.

• Able to communicate & convince internal & external stakeholders solution design & value generating out of it.

• Aware all the latest technology platforms like RPA, Android BL(XXCHAIN, Analytics & have exposure to Digital transformation.

• Must have in-depth knowledge and hands on experience on CRM, Sales force automation, Distribution management system (DMS), Business analytics, Android, SAS product and digital marketing solutions.

• Project Management - Have good idea Of project management basic principles like planning, schedule, organizing, controlling & governance.

• Proactive communication & reporting to all stakeholders,

• Good communicator & able to strike right balance between partner & business team
• Ability to resolve issues amicably

• Good written communication,

• Exposure of handling Digital transformation projects

• Administrative responsibilities: Able to lead IT team

• Able to deliver result independently
• Able to manage vendor & team directly

• Result oriented time bound

• Change management skill

• Good trainer & able to articulate and train end users

•
Education, Training and Experience required:

Candidate must have a degree in Computer Science Engineering or MCA with at least 10 to 12 years' experience in IT.

Only looking for candidate who are having proven experience in organization's digital initiatives.

Know about us :

Connect on

DPDzero is India's fastest-growing collections company, backed by cutting-edge technology and deep operational expertise. As an 
ISO 27001-certified
 company, we are committed to the highest standards of information security, compliance, and reliability. Our platform powers high-scale 
telecalling, digital, and field operations
 across multiple centers in India.

Role Overview

We are seeking an 
IT Manager
 to own and scale our IT infrastructure and IT support operations across all DPDzero centers in India. This role requires a blend of hands-on technical expertise and leadership capabilities. You will be responsible for 
networks, devices, telephony systems, information security compliance, and IT support teams
.

The IT Manager will also be accountable for building, managing, and leading 
IT Support Engineers
 across multiple locations to ensure smooth day-to-day operations and rapid resolution of issues.

Key Responsibilities

Network & Infrastructure Management

• Design, implement, and maintain secure and scalable networks (LAN/WAN, VPNs, firewalls) across centers.
• Ensure reliable connectivity, routers, switches, and redundancy measures to support high-volume telecalling operations.
• Proactively monitor network uptime and troubleshoot outages.

Device & Endpoint Management

• Oversee laptops, desktops, headsets, and mobile devices for 500+ agents and staff.
• Implement centralized device management solutions (MDM, endpoint protection).
• Manage asset lifecycle, inventory, and timely upgrades.

Telephony & Call Infrastructure

• Collaborate with internal teams and vendors to manage dialers, SIP trunks, and telephony systems.
• Optimize telephony setup for scale, call quality, and compliance.
• Troubleshoot call-related issues such as drops, latency, or integration failures.

IT Support Operations

• Establish and lead IT support operations across all DPDzero centers.
• Hire, train, and manage 
  IT Support Engineers
   in multiple locations.
• Define SLAs, set up ticketing systems, and implement escalation procedures.
• Standardize IT support documentation, playbooks, and best practices.

Security & Compliance (ISO 27001)

• Enforce IT policies and controls in line with ISO 27001 standards.
• Conduct periodic audits, risk assessments, and vulnerability testing.
• Ensure data security, endpoint protection, and access controls.

Vendor & Stakeholder Management

• Manage IT vendors, contracts, and service-level agreements.
• Partner with Operations and Engineering teams to align IT setup with business requirements.

Business Continuity & Disaster Recovery

• Develop and maintain backup and recovery plans for network, data, and telephony systems.
• Conduct periodic disaster recovery drills across locations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 7–12 years of IT infrastructure and operations experience, with at least 3 years in a managerial role.
• Proven experience in 
  multi-location IT management
   within India.
• Strong knowledge of 
  networking, firewalls, VPNs, VoIP/SIP, and endpoint management
  .
• Demonstrated ability to 
  hire, build, and lead IT Support teams
   across multiple centers.
• Prior exposure to 
  high-volume telecalling/call center environments
   preferred.
• Strong troubleshooting, vendor management, and people leadership skills.
• Hands-on experience with ISO 27001 compliance and audits.

Why Join Us

• Lead IT operations and support functions that directly power thousands of daily customer interactions.
• Build and manage a nationwide 
  IT Support Engineer team
  .
• Join one of India's fastest-growing fintech collections companies.
• Take ownership of a high-impact, business-critical function with visibility across leadership.

Calling all innovators – find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager, Information Technology

What does a successful Senior Java Developer do at Fiserv?

The Engineering Manager role is an opportunity to be part of a delivery team that building the Commerce Hub platform.

Built to deliver innovation through simple, fast integrations, the Commerce Hub is the most powerful omnichannel platform. With developer-friendly, flexible communication standards, unified APIs, and pre-certified integrations the Commerce Hub reduces development time and accelerates speed to market.

A true single-entry point and intelligent orchestration layer provides access to the latest, most popular commerce experiences through merchants' existing infrastructure. With less ongoing maintenance and fewer operational costs, merchants can focus on creating new ways for consumers to discover and interact with them.

What you will do:

• Analyze complex processes and technological heterogenic applications
• Design SW solutions in the real-time, payment area
• Design, develop microservices for highly efficient protocol translation and enrichment with reactive design patterns.
• Deliver end to end solutions for Payment APIs.
• Develop high throughput and high-volume transaction APIs that can be consumed by omni channel platforms.
• Enhance API solutions to offer simple, easy to consume APIs for payment customers.
• Develop roadmap and strategies to provide Client Libraries and SDKs for API products.
• Lead Engineering pods in Commerce Hub with a focused delivery.
• Manage People and elevate team performance

What you will need to have:

• Minimum 15 years' experience in Java, GIT, JIRA, Maven, Confluence, Spring framework (Core, MVC, AOP, Java NIO)-Minimum 5 years of experience in Spring Boot, Reactive programming
• Agile methodology experience
• Hands-on experience with Spring Cloud, Spring Data, Spring Transactional and Spring Batch desired.
• Experience with Databases and code integrations such as Oracle, SQL Server, MySQL
• Expertise in implementing complex full stack solutions including digital and mobile systems, API, and Micro-Services in large Enterprise organizations.
• Experience in AWS
• People management experience. Engage with multiple teams and stakeholders to manage delivery of your Pod
• Experience with talent management, mentoring and hiring.

What would be great to have:

• Payment Industry Experience
• Good to have experience in PCF or related cloud platform, API Management)
• Experience in implementing high volume transactions processing applications.
• Good to have Experience on using Quality and Security scan tools such as Sonar, Fortify and Web Inspect

Experience in Integration Testing APIs with Postman, JMeter etc.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

We are looking to hire an experienced professional to lead and expand our Managed IT services. This role requires strong leadership, excellent communication skills, and the ability to build strategies and deliver Managed IT solutions to both internal teams and external clients. The ideal candidate will have cultural understanding of the U.S. market and a proven track record of successfully managing IT teams.

Key Responsibilities:

• Lead and manage the existing IT team to ensure smooth delivery of services.
• Develop and implement strategies to expand Managed IT services for our clients.
• Work closely with clients to understand business needs and provide tailored IT solutions.
• Oversee remote delivery of IT services from India to clients in the U.S. and other regions.
• Ensure high levels of customer satisfaction through proactive engagement and communication.
• Formulate service deliverables, create service-level agreements (SLAs), and ensure compliance.
• Collaborate with leadership to align Managed IT services with overall business objectives.
• Mentor and train IT staff to improve technical expertise and client-facing communication skills.
• Ensure compliance with global data security and IT policies.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree preferred.
• 5+ years of experience in IT, with at least 3–5 years in a managerial or senior leadership role.
• Proven experience in delivering Managed IT services to international clients, especially in the U.S or Other Countries
• Strong communication skills with fluency in English (both written and verbal).
• Ability to formulate IT strategies, Policies and Guidelines and implement them effectively.
• Experience in handling remote teams and cross-cultural environments.
• Knowledge of IT compliance, security, and risk management frameworks.
• Excellent problem-solving and decision-making skills.
• Ability to work in a fast-paced environment and manage multiple priorities.