21,769 IT Operations jobs in India
Network Operations
Posted 1 day ago
Job Viewed
Job Description
Job ID: 38458
Location: Chennai, IN
Area of interest: Technology
Job type: Regular Employee
Work style: Office Working
Opening date: 2 Sept 2025
Job Summary
The responsibilities include the following.
1. Manage major network incidents and critical migrations effectively.
2. Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
3. Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application/business support.
4. Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
5. Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
6. Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
7. Support system audits as required, ensuring all vulnerabilities are addressed and documented.
8. Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
9. Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
10. Continuously identify problematic areas and implement permanent solutions.
11. Communicate and interact with clients to provide expert guidance.
12. Assist in the implementation of global projects, managing processes and documentation as needed for each project.
13. Offer technical direction for systems migration and integration efforts.
14. Meet and exceed established service level metrics regarding timeliness and accuracy.
15. Collaborate as part of a global team to manage operations for multiple applications across various shifts.
16. Contribute to the formulation of both short- and long-term strategic goals for network improvement.
17. Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and public holidays.
Skills and Experience
ACI DC Infrastructure – Cisco ACI Platform
VMware NSX
Switching / Routing (WAN & LAN) - Cisco and Juniper
Security Platforms - Juniper SRX, Cisco ASA Firewalls, VPN Gateways
SME level technical & analytical skills
Firewall technologies
Load balancer technologies (F5 & NGINX)
IP Services like DNS, DHCP, IPAM, AAA Platforms
Time management skills and excellent customer focus
- Familiarity with Software Defined Infrastructure, particularly the Cisco ACI Platform or VMware NSX, is preferred.
- Experience with Switching/Routing (WAN & LAN) technologies, especially Cisco, VMware, Juniper, is preferred.
- Knowledge of Security Platforms, including FortiGate, VMware DFW, Juniper SRX, Cisco ASA Firewalls is preferred.
- Proficiency in IP Services such as DNS, DHCP, IPAM, and AAA Platforms is preferred.
- Knowledge of Security Platforms, such as Akamai, Imperva, Zscaler is preferred.
- Knowledge of Load Balancing Platform such as F5, NGIX is preferred.
Qualifications
The successful candidate should possess:
- Bachelor's or Master's degree in a IT or Computer Science field, complemented by relevant professional certifications.
- Approximately 8 to 10 years of extensive, hands-on experience in Network WAN/LAN with a focus on Security technology, along with operational experience in an ISP setting, particularly within the Banking and Financial Services Industry or in a RIM role managing large enterprise environments.
- Demonstrated capability to effectively manage the expectations of a diverse range of stakeholders.
- Subject Matter Expert (SME) level technical and analytical skills, with a strong background in root cause analysis and network performance optimization.
- Exceptional verbal and written communication skills, enabling clear articulation of ideas to stakeholders, from engineers to senior management.
- Experience collaborating with cross-border teams, ideally within the Banking and Financial Services sector.
- Strong time management abilities and a commitment to excellent customer service.
- Proficient in engaging and communicating with external clients and various internal teams.
- Strong interpersonal skills.
- Cultural awareness to understand varying business expectations across different cultural contexts.
- Industry certifications, specifically CCNP or equivalent, are essential.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Manager, Network Operations
Posted today
Job Viewed
Job Description
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role** **:**
The Manager of Network Operations is responsible for overseeing the tier 2 operations of the network systems, including hardware, software, and communication links. This role entails leading a team of tier 2 network operators to ensure the optimal performance, stability, and security of the organization's networking infrastructure.
**Your Role Accountabilities:**
**OPERATIONS/PROJECT MANAGEMENT**
+ Network Operations Management (40%) - Oversee the monitoring and support of network equipment including routers, switches, firewalls, load balancers, wireless, data circuits, DNS and DHCP.
+ Team Leadership and Development (30%) - Manage the network operations team, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Develop and maintain training materials for network operations staff and conduct ongoing training sessions. Ensure team is up-to-date with the latest network technologies and practices.
+ Strategic Planning and Project Management (20%) - Contribute to the development of networking operations strategy and processes. Oversee and prioritize operational projects; manage and report on project timelines and outcomes. Develop and manage budgetary allocations for network operations.
+ Compliance and Security (10%) - Regularly review and analyze network performance and the adequacy of existing technologies, making recommendations for improvements. Implement and monitor policies for the use of network resources.
+ Perform other duties as needed
**Qualifications & Experiences:**
+ Bachelor's degree in Computer Science, Information Systems, or a related field.
+ Master's degree or MBA is advantageous.
+ Minimum of 5 to 8 years of experience in network operations or a similar role.
+ At least 3 years of managerial or supervisory experience in a network operations center (NOC).
+ Extensive experience with network design and implementation processes.
+ Experience in managing large and complex networking environments.
+ Strong leadership and decision-making skills.
+ Ability to work under pressure and in emergency situations.
+ Hours of work will be 7am to 3pm weekdays local time (First Shift)
+ Minimal travel anticipated for this position
+ Must have the legal right to work in India
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
Manager, Network Operations
Posted today
Job Viewed
Job Description
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
**Your New Role** **:**
The Manager of Network Operations is responsible for overseeing the tier 2 operations of the network systems, including hardware, software, and communication links. This role entails leading a team of tier 2 network operators to ensure the optimal performance, stability, and security of the organization's networking infrastructure.
**Your Role Accountabilities:**
**OPERATIONS/PROJECT MANAGEMENT**
+ Network Operations Management (40%) - Oversee the monitoring and support of network equipment including routers, switches, firewalls, load balancers, wireless, data circuits, DNS and DHCP.
+ Team Leadership and Development (30%) - Manage the network operations team, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions. Develop and maintain training materials for network operations staff and conduct ongoing training sessions. Ensure team is up-to-date with the latest network technologies and practices.
+ Strategic Planning and Project Management (20%) - Contribute to the development of networking operations strategy and processes. Oversee and prioritize operational projects; manage and report on project timelines and outcomes. Develop and manage budgetary allocations for network operations.
+ Compliance and Security (10%) - Regularly review and analyze network performance and the adequacy of existing technologies, making recommendations for improvements. Implement and monitor policies for the use of network resources.
+ Perform other duties as needed
**Qualifications & Experiences:**
+ Bachelor's degree in Computer Science, Information Systems, or a related field.
+ Master's degree or MBA is advantageous.
+ Minimum of 5 to 8 years of experience in network operations or a similar role.
+ At least 3 years of managerial or supervisory experience in a network operations center (NOC).
+ Extensive experience with network design and implementation processes.
+ Experience in managing large and complex networking environments.
+ Strong leadership and decision-making skills.
+ Ability to work under pressure and in emergency situations.
+ Hours of work will be 3pm to 11pm weekdays local time (Second Shift)
+ Minimal travel anticipated for this position
+ Must have the legal right to work in India
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
Network Operations Engineer
Posted 2 days ago
Job Viewed
Job Description
**In this role you will:**
+ Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
+ Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
+ Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
+ Development of knowledge and skills in network and system administration, particularly with regard to OCI's own architecture and platforms.
+ You will leverage automation to execute work and develop scripts for routine tasks.
+ Executing network changes following the defined Oracle change management process.
+ Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
+ Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
+ Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.
Career Level - IC2
**Responsibilities**
**Detailed Description and Job Requirement**
Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on the development and support of network fabric and systems through a combination of a strong understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet.
Participate in Network lifecycle management through network build and/or upgrade projects. Using existing procedures and tooling, develop and safely execute network changes. Attend and contribute to the related projects and sprint planning. Develop and improve runbooks and methods of procedures. Assist in the onboarding of new team members. Regularly participate in network solution design review and provide feedback. Participate in operational rotations in either primary or secondary positions. Provide break-fix support for events. Triage event tickets and remediate or escalate as needed. Support root causes analysis as required. Leverage existing tooling and automation to execute critical tasks, such as device upgrades. Preference for individuals with experience in scripting and network automation - Python, Puppet, and/or Ansible.
Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role. Provide on-call support services as needed and aid others. Job duties are varied and complex, needing independent judgment. Ability to act in a project lead role, as needed. Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors. Experience in using monitoring tools to assist with incident management to identify actionable incidents. Highly motivated and self-starter.
Bachelor's degree is preferred with at least 3 to 5+ years of network-related experience. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience supporting network technologies, especially Juniper, Cisco, Arista, and switches. Strong analytical skills and ability to collate and interpret data from various sources. Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly. Strong oral and written communication skills. Experience with Incident Response plans and strategies. Excellent time management and organization skills. Comfortable and able to deal with a wide range of issues in a fast-paced environment. Cisco and Juniper certifications are desired. Excellent organizational, verbal, and written communication skills.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Network Operations Engineer
Posted 2 days ago
Job Viewed
Job Description
**In this role you will:**
+ Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
+ Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
+ Fault handling and escalation (identifying and responding to faults on OCI's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
+ Development of knowledge and skills in network and system administration, particularly with regard to OCI's own architecture and platforms.
+ You will leverage automation to execute work and develop scripts for routine tasks.
+ Executing network changes following the defined Oracle change management process.
+ Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
+ Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
+ Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.
Career Level - IC2
**Responsibilities**
**Detailed Description and Job Requirement**
Supports the design, deployment, and operations of a large-scale global Oracle cloud computing environment (Oracle Cloud Infrastructure - OCI). Primarily focused on the development and support of network fabric and systems through a combination of a strong understanding of networking at the protocol level coupled with programming skills to support the intensive automation required to operate a production environment. As OCI is a cloud-based network with a global footprint, this support will include hundreds of thousands of network devices supporting millions of servers, connected over a mix of dedicated backbone infrastructure and the Internet.
Participate in Network lifecycle management through network build and/or upgrade projects. Using existing procedures and tooling, develop and safely execute network changes. Attend and contribute to the related projects and sprint planning. Develop and improve runbooks and methods of procedures. Assist in the onboarding of new team members. Regularly participate in network solution design review and provide feedback. Participate in operational rotations in either primary or secondary positions. Provide break-fix support for events. Triage event tickets and remediate or escalate as needed. Support root causes analysis as required. Leverage existing tooling and automation to execute critical tasks, such as device upgrades. Preference for individuals with experience in scripting and network automation - Python, Puppet, and/or Ansible.
Have worked with large enterprise network infrastructure supporting 24/7 and willing to work in rotational shifts in a network operations role. Provide on-call support services as needed and aid others. Job duties are varied and complex, needing independent judgment. Ability to act in a project lead role, as needed. Possess analytical skills in resolving network issues with advanced troubleshooting and coordination with onsite support teams and vendors. Experience in using monitoring tools to assist with incident management to identify actionable incidents. Highly motivated and self-starter.
Bachelor's degree is preferred with at least 3 to 5+ years of network-related experience. Experience working in a large ISP or cloud provider environment. Exposure to commodity Ethernet hardware (Broadcom/Mellanox), protocol experience with BGP/OSPF/IS-IS, TCP, IPv4, IPv6, DNS, DHCP, MPLS. Experience with networking protocols such as TCP/IP, VPN, DNS, DHCP, and SSL. Experience supporting network technologies, especially Juniper, Cisco, Arista, and switches. Strong analytical skills and ability to collate and interpret data from various sources. Ability to diagnose network alerts to assess and prioritize faults and respond or escalate accordingly. Strong oral and written communication skills. Experience with Incident Response plans and strategies. Excellent time management and organization skills. Comfortable and able to deal with a wide range of issues in a fast-paced environment. Cisco and Juniper certifications are desired. Excellent organizational, verbal, and written communication skills.
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Network Operations Engineer
Posted 2 days ago
Job Viewed
Job Description
+ Bachelor's degree in Network Engineering or Telecom Engineering, a related technical field, or equivalent practical experience.
+ 2 years of experience in telecommunications at carrier scale working with optical network infrastructure, transmission systems, layer2/3 routers, and data services.
+ Experience in network operations, systematic troubleshooting in IP and Optical environments with focus in DevOps.
+ Experience with Unix/Linux administration with scripting/coding (e.g., DevOps).
+ Experience in IP Network Operations, including optical networking. Experience in TCP/IP and network routing protocols (e.g., OSPF, IS-IS, BGP, MPLS) and infrastructure.
**Preferred qualifications:**
+ Experience in one or more of the following disciplines: Layer 1 optical transmissions systems, layer 3 routing TCP/IP, wireless networking, network design, or operations.
+ Experience with optical network installation, maintenance, and operations for a large network service provider or large enterprise networks.
+ Ability to employ troubleshooting methodology and use of creative problem solving under pressure.
+ Ability to work in shift in a Network Operations Center environment.
As a Network Implementation Engineer, you will be the initial point of our efforts to execute deployment, maintenance, and operations of private data networks worldwide. You will work with Technical Program Managers, Network Engineers, Design and Infrastructure Engineers, Field Engineers within Google, as well as construction and telecommunications vendors and contractors, all to position your team and organization for success.
You will facilitate faster, better, and more efficient, positive outcomes for the business and our customers. Your objective will be to build the world's most reliable, cost-effective and scalable network to support all of our current and future customers and users globally.
Google's network provides services to millions of Internet users around the world. Our metros are on the edge of our network where Google connects to its users. The Network Team is responsible for operating that network reliably and at scale. Our team owns the full life cycle of all space, power, and network assets in all of Google's data centers and metro points of presence globally. From the foundation, we are involved from site acquisition to construction and are accountable for what space and power is delivered. We're involved in every facet of network delivery from architecture and design to installation, configuration, activation, and commissioning.
**Responsibilities:**
+ Respond to network outages by providing a diagnosis of Layer 1 to Layer 3 network errors and initiate and complete network repairs.
+ Develop workflows and systems to diagnose optical Layer 1 and Layer 3 network issues to completion.
+ Participate in 24/7 global team shift rotations.
+ Provide remote support for field operations related to network repairs.
+ Interface with high-level customers communicating repair status and updates as needed.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
Network Operations Manager
Posted 6 days ago
Job Viewed
Job Description
Hi,
We are having an opening for Network Operations Manager at our Mumbai location.
Job Summary :
We are looking for a highly skilled and strategic Network Operations Manager to lead and manage our enterprise-wide IT and OT network infrastructure. The role demands an experienced professional with 12-15 years experience in network operations, demonstrating expertise in managing complex network environments, leading technical teams, and ensuring optimal network performance and security, network operations, IT/OT convergence, vendor and SLA governance , and segmentation strategies to ensure security, availability, and scalability of network services.
The ideal candidate will play a key role in managing daily operations, overseeing major transformation projects, and driving secure connectivity across both corporate and industrial environments.
Areas Of Responsibility :
Network Operations & Monitoring
- Manage enterprise-wide IT and OT network operations, including LAN, WAN, SD-WAN, VPN, Wireless, Internet, MPLS, and data centre connectivity.
- Ensure 24/7 network availability, reliability, and performance through proactive monitoring, diagnostics, and troubleshooting.
- Implement and manage macro and micro segmentation strategies to enhance network security posture across IT and OT domains.
Project & Transformation Leadership
- Lead technical delivery and end-to-end execution of network transformation and expansion projects (e.g., campus upgrades, cloud migrations, plant network segmentation, OT segmentation, new initiative roll-out, etc.).
- Coordinate with cross-functional IT/OT teams to ensure alignment with business objectives and compliance requirements.
- Own project lifecycle from requirement gathering and solutioning to handover and documentation.
Vendor & SLA Management
- Manage relationships with OEMs, service providers, and system integrators to ensure optimal service delivery.
- Negotiate and monitor SLAs , ensure issue escalation procedures are followed, and drive continuous improvement with vendors.
- Coordinate with external vendors and service providers to procure network equipment and services, negotiating contracts and managing relationships.
Infrastructure Governance & Compliance
- Establish and enforce network policies , standards, and compliance frameworks (ISO 27001, GxP, NIST, etc.).
- Develop and enforce network security policies and procedures to safeguard organizational data and comply with industry regulations.
- Coordinate periodic audits, risk assessments, and remediation's to meet regulatory and cybersecurity mandates.
- Ensure full adherence to compliance requirements for data privacy, pharma/life sciences, or regulated industrial operations.
Security & Segmentation
- Implement network security controls including firewalls, NAC, IDS/IPS, and segmentation (macro & micro) between IT/OT zones.
- Collaborate with the cybersecurity team to align on zero-trust architecture and secure data flows across environments.
Team Leadership, Knowledge Management & Resource allocation
- Lead and mentor a team of network engineers and analysts (L1L3).
- Develop SOPs, knowledge base articles, and ensure robust documentation for operational continuity.
- Prepare and manage the network operations budget, ensuring cost-effective utilization of resources.
Educational Qualification : Bachelors degree in Computer Science, Information Technology, or related field
Specific Certification :
- CCNP / CCIE
- ITIL v4 Foundation or Intermediate
- PMP / PRINCE2 (optional for project oversight)
Experience : 10-12 years of experience in network operations, with 3-5 years in leadership or managerial role
- Skill (Functional & Behavioural): Strong expertise in enterprise networking (Cisco, Juniper, Fortinet, Palo Alto, etc.)
- Hands-on knowledge of SD-WAN, NAC, micro/macro segmentation, and hybrid cloud networks (AWS/Azure)
- Familiarity with OT protocols and systems (e.g., SCADA, PLC, Modbus) and secure IT/OT integration
- Proven experience in vendor/SLA governance, audit readiness, and compliance frameworks
- Excellent understanding of ITIL , network governance , and enterprise change control processes
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Network Operations Associate
Posted 1 day ago
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Job Description
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Serve as the primary operational point of contact for a portfolio of Lyra affiliates in India post-onboarding.Monitor affiliate performance based on key metrics (e.g., response times, client feedback, utilization, adherence to protocols) and address any performance-related issues proactively.Conduct regular check-ins and performance reviews with affiliates to ensure adherence to Lyra's standards and clinical expectations.Identify and escalate complex affiliate performance issues or concerns to the Network Operations Manager.
Affiliate Management & Performance:Serve as the primary operational point of contact for a portfolio of Lyra affiliates in India post-onboarding.Monitor affiliate performance based on key metrics (e.g., response times, client feedback, utilization, adherence to protocols) and address any performance-related issues proactively.Conduct regular check-ins and performance reviews with affiliates to ensure adherence to Lyra's standards and clinical expectations.Identify and escalate complex affiliate performance issues or concerns to the Network Operations Manager.
Affiliate Coordination & Support:Manage ongoing communication with affiliates, disseminating updates, policy changes, and important information.Coordinate operational support for affiliates, including addressing queries related to billing, platform usage, and administrative processes.Facilitate issue resolution for affiliates, liaising with internal teams (e.g., tech support, finance) to ensure timely solutions.Manage connected calendar booking. Assist affiliates with managing their Lyra appointment schedules, ensuring optimal availability and addressing any technical issues related to calendar integration.
Ongoing Training & Development:Identify individual and collective training needs for managed affiliates based on performance data and feedback.Coordinate and track affiliate participation in ongoing training, webinars, and professional development opportunities.Reinforce Lyra's clinical standards, local compliance requirements, and best practices through continuous engagement and resource sharing.
Daily Operational Tracking & Reporting:Daily Tableau tracking of appointments, capacity & availability & zero search results. Conduct daily monitoring and analysis of key operational dashboards in Tableau, focusing on appointment trends, network capacity, affiliate availability, and instances of "zero search results" for client matches. Report anomalies and insights to the Network Operations Manager.Log and monitor technical support tickets: Actively log and monitor technical support tickets raised by affiliates, ensuring timely resolution by the relevant internal teams and communicating updates to affiliates.
Compliance & Documentation:Ensure all necessary affiliate documentation (e.g., updated licenses, certifications) remains current and compliant with Lyra's standards and Indian regulations.Maintain accurate records of affiliate interactions, performance data, and support provided.
Responsibilities- Strong organizational skills and exceptional attention to detail.Excellent verbal and written communication skills (English; proficiency in Hindi and/or other major Indian regional languages is a significant advantage).Proven ability to manage relationships and provide ongoing support to external stakeholders.Data-driven mindset with the ability to track metrics, identify trends, and use data for decision-making (experience with Tableau or similar BI tools is a strong plus).Ability to troubleshoot basic technical issues and effectively log and monitor support tickets.Proactive problem-solver with a strong customer service orientation.
- Bachelor's degree in Healthcare Administration, Business, Psychology, Social Work, or a related field.Minimum of 3 years of experience in a provider network management, provider relations, operations support, or similar role within the healthcare or mental health industry.Familiarity with the Indian healthcare landscape and mental health provider ecosystem is a plus.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not "sell" or "share" personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact For more information about how we use and retain your information, please see our Workforce Privacy Notice."
Network Operations Engineer
Posted 1 day ago
Job Viewed
Job Description
Description
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview
As a Network Operations Engineer to develop and maintain functional and secure networks. You will mentor a team of engineers to troubleshoot and optimize our networks for our users. In this role, you should have excellent problem-solving skills and thorough knowledge of network administration and architecture. If you're also passionate about security and data protection, we'd like to meet you. Also, we can say that L1 Network Engineers' roles and responsibilities include the following.
Key Responsibilities.
- 24x7 Service Operation. Rotational shifts.
- Monitoring of IT infrastructure – Servers, Storage, Backup, Network (Switch, Router, Firewall), Security Devices such as IPS, IDS etc.
- Categorization and Qualification of alerts from monitoring platform and enagaging the respective teams
- Proficient in multiple monitoring tools preferable ScienceLogic , Zabbix, Manage Engine etc.
- Proficient in ticketing tool preferably in ServiceNow, Manage Engine , Ivanti etc.
- Able to perform initial trouble shooting on the ticket so as to resolve the simple issues quickly
- Able to perform Major Incident Management and participate in Bridge call
- Fair knowledge of Layer 1 / Layer 2 and Layer 3 technologies. (VLAN, STP, Routing protocol like OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Network (Ciena, SDH/ Native Packet Transport) and testing and monitoring.
- Eager to learn new age technologies (Routing and switching, BGP, MPLS, OSPF, VLAN, SDWAN, CC, Security)
- Close coordination with Duty Manager on ticket queue management and in instances of bulk receiving of tickets/ SR.
- Route incidents/ SRs/ Changes to right stakeholder for troubleshooting in case it is not solved and within SLA time.
- Fault handling and escalation (identifying and responding to faults on client's systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Maintain high level of vigilance for any major incidents or widespread network or service impacting events.
What You Will Bring To The Team
- Excellent English communication skills
- A minimum of 2 /3 + years' experience in a similar role
- Good at working under high pressure situation.
- Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
- Team Player
Zones offers a comprehensive Benefits package.
While we're committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to handle the uncertainties of life and a flexible leave policy to balance their work life.
At Zones, work is more than a job – it's an exciting careers immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
Network Operations Center
Posted 1 day ago
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Job Description
Dear Candidate,
We are hiring a NOC Engineer to monitor and support network infrastructure for high availability and performance. Ideal for professionals with strong troubleshooting and network analysis skills.
Key Responsibilities:
- Monitor network systems for outages and performance issues
- Troubleshoot Layer 13 network problems and escalate as needed
- Document incidents and perform root cause analysis
- Maintain network dashboards and alerting systems
Required Skills & Qualifications:
- Experience with network monitoring tools (Nagios, SolarWinds, Zabbix)
- Understanding of routing, switching, and TCP/IP
- Familiarity with SNMP, syslog, and DNS
- Bonus: Certifications (CCNA, CompTIA Network+, or equivalent)
Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you.
Kandi Srinivasa
Delivery Manager
Integra Technologies