29 Network Management jobs in India

Role: Manager – Assistant Manager / Deputy Manager Provider Central Operations

Qualification: Graduation/Post-Graduation

Minimum Experience: 3-5 years, preferably in Provider management (central operations) in Health insurance or General insurance company

Key Responsibilities Area:

• Performance Tracking & MIS Management
• Tracking Hospital Empanelment Vs. Targets
• Tracking Hospital Discount enhancements & packages
• Tracking Cashless : Reimbursement Ratio
• Tracking ACS improvement
• OPD utilization tracking (vendor wise)
• Data management and analysis

• Managing Queries & Grievances
• Publish a Queries & Grievances report every 15 days basis queries received by RMs
• Obtain a Queries & Grievances report from TPA every month
• Entering comments received from RMs for empanelment requests received and closing cases in time.

• Compliance & Governance
• Ensuring display of updated MCHI Network List on websites
• MCHI Hospital Locator Management
• Reconciliation of Network list with the ones getting displayed on TPA websites- monthly
• SOPs creation and necessary modifications (as per requirements)

Annual review of SOPs

• Install, configure, maintain, and troubleshoot network devices such as routers, switches, load balancers, wireless APs, etc.
• Knowledge of any two technologies is mandatory: SD-WAN, NSX, ISE, Cisco ACI (Application Centric Infrastructure), Load Balancer
• Hands-on experience with any three OEM technologies: Cisco ACI, Array/Radware LB, VMware-NSX, Cisco Viptela SD-WAN, Fortinet SD-WAN, Juniper Devices
• Strong understanding of subnetting and experience with networking protocols like BGP, OSPF, EIGRP
• Basic knowledge of Linux OS preferred
• Experience with network monitoring and ticketing tools
• Good troubleshooting and problem-solving skills
• Analyze network traffic to identify potential threats and vulnerabilities
• Experience in BFSI sector will be an advantage
• Experience working in Data Centre environments preferred
• Provide technical support to Application teams for joint issue resolution
• Proficient in SOP preparation and documentation
• Configure and install new equipment in the network infrastructure
• Maintain network services and security policies
• Implement and enforce acceptable user policies
• Monitor and control user access to network resources
• Ensure compliance with organizational standards and regulations
• Evaluate network designs and provide improvement recommendations
• Develop and implement disaster recovery plans

Position Overview 

You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities

In this role you will act as a mediator between Third Bridge and external experts through:

• Managing specialist relationships to effectively provide their services to clients

• Resolving and addressing customer questions and complaints, provide appropriate solutions and alternatives within a timely manner; follow up to ensure resolution

• Ensure data is up to date and accurate

• Ensure positive experience for our internal/external stakeholders 

• Answer and respond to queries through various forms of communication (e.g., phone and email) 

• Listen and respond to internal/external stakeholder needs, feedback and concerns 

• Ensure smooth handover between internal departments and teams where needed

• Work in a collaborative environment to meet and exceed assigned goals

Skills
A successful candidate will have: 

• 1+ years relevant administrative and/or customer service experience 

• Excellent interpersonal, written and verbal (over the phone) communication skills

• Ability to handle stringent deadlines/multi-tasking

• Ability to cultivate and manage strong relationships with senior executives 

• Adept at conflict management and resolution

• Flexibility in time management, particularly when working across international time zones and working hours

• Motivated self-starter, organized, detailed-oriented and ability to work independently 

How will you be rewarded? 

• Competitive Compensation:  Enjoy a competitive salary reflective of your skills and experience.
• Time Off:  Benefit from 18 days of paid time off (PTO), 8 fixed holidays, 1 floating holiday, and 8 casual leaves. PTO increases with tenure.
• Learning & Development:  Receive a personal development reimbursement yearly for customised learning programs. Additionally, a dedicated budget supports studies and job-related qualifications.
• Health & Well-being:  Access private medical insurance, maternity benefits, and engage in various events promoting mental health.
• Life Cover:  Automatically enrolled in Life Insurance cover from your date of hire, providing coverage 4x the annual CTC.
• Flexibility:  Hyrbid work options, Work from Anywhere program and flex days, offered at the company’s discretion and subject to annual review.
• Fun at Work:  Unwind in our breakout area with games like foosball, Table Tennis, and PlayStation5.
• Snacks & Refreshments:  Stay energised with daily snacks, tea, and coffee provided.
• CSR Days:  Contribute to social responsibility with 2 CSR days annually – take time off to volunteer.
• Equal Opportunity Employer:  Third Bridge is proud to foster diversity and inclusion. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local laws.

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.

Job Description

Position Overview 

You will be managing relationships with new, existing and tenured Consultants (Experts) using our Internal tools. You will have to comply with strict Compliance procedures (GDPR and PII) to ensure the highest quality of response and resolution, whilst collaborating with other Customer Care and Network Management Team members across the globe.

Responsibilities

In this role you will act as a mediator between Third Bridge and external experts through:

Qualifications

Skills
A successful candidate will have: 

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Prudendial (UK) in partnership with HCL group plans to set-up a stand-alone Indian health insurance company to address the growing healthcare needs of the Indian consumer.

This join venture will combine Prudential’s global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.

Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory!

Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.

To partner with us in this mission, we are looking for a talented Zonal Manager – Provider Network Management (North and East) to join our Experience team in Delhi

Zonal Manager – Provider Network Management (North and East)

As a Zonal Manager of Provider Network & Operations, your typical week might include the following

You could be the right candidate if you

This could be the gig for you if you…

What can make you extra special

Location: – Delhi

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Prudential (UK) in partnership with HCL group plans to set-up a standalone Indian health insurance company to address the growing healthcare needs of the Indian consumer.

This joint venture will combine Prudential's global expertise in insurance and financial services with HCL Group’s experience in technology and healthcare solutions.

Prudential, with its longstanding presence in India, already operates two leading businesses in life insurance and asset management with the ICICI Group. Prudential was also the proud sponsor of the 1983 Cricket World Cup, India’s first World Cup Victory!

Prudential Health India is a Zero to One team undertaking a no-legacy, greenfield health insurance deployment in India, building journeys that truly empathize with the customer and offer a differentiated experience.

To partner with us in this mission, we are looking for a talented Assist Manager- Provider Network Management to join our Experience team in Mumbai.

Assistant Manager – Provider Network Management

As a Assistant Manager of Provider Network, your typical week might include the following

You could be the right candidate if you

This could be the gig for you if you…

What can make you extra special

Location: Mumbai

Reporting to: Lead Network Management

Job Description:

Responsible for managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in respective areas of Network Cisco FMC / FTD/ Firepower/VAPT/ISE/ NAC and other Network Security domains. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

• Technical administration or troubleshooting to ensure the efficient functionality of the solution.
• Incident Validation, Incident Analysis, Solution recommendation
• Assists with the development, revision, and maintenance of Standard Operating Procedures and Working Instructions
• Act as a point of escalation for Level 2 customer service analysts
• Coordinate with IT teams on escalations, tracking, performance issues, and outages.
• Prepare Monthly Executive Summary Reports for managed clients and continuously improve their content and presentation.
• Provide recommendations in tuning and optimization of systems, processes, procedures, and policies.
• Maintain an inventory of the procedures used by the operations team and regularly evaluate the procedures and add, remove, and update the procedures as appropriate.
• Publish weekly reports and monthly reports on customer service operations activity.

Desired Skill sets

• Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
• Experience in troubleshooting platform related issues, data backup, restoration, retention
• Maintains awareness of latest technologies in the domain