1,488 Network Management Tools jobs in India

Network/ System Administrator

Gurugram, Uttar Pradesh Hatch

Posted today

Job Viewed

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Job Description

Requisition ID:  95057 

Job Category:  Information Technology 

Location:  Gurugram, Haryana, India 

Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in , , and , our in tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.

We are looking for an Information and Communications Technology (ICT) Network/System Administrator to join our ICT team and support our global operations. You will be responsible for providing technical assistance, troubleshooting, and maintenance of our ICT systems and devices. You will also have the opportunity to work on various projects and initiatives to enhance our ICT capabilities and services. 
You will need to have exceptional communication and interpersonal skills, as well as a customer-focused and solution-oriented mindset. You will be part of a varied and skilled team of ICT professionals, who will support and advise you on your career development. 

Key Responsibilities 

  • Provide escalated support to end-users on ICT issues and requests, such as hardware, software, network, and cloud services. 
  • Install, configure, and update infrastructure systems and services. 
  • Monitor and maintain the performance and security of systems and services. 
  • Assist with the implementation and testing of new solutions and upgrades. 
  • Document and update procedures, policies, and manuals, and maintain accurate records of assets and inventory. 
  • Participate in regularly scheduled after-hours monthly maintenance windows to perform system firmware/software patching and/or infrastructure updates that requires system downtime outside of business hours. 
  • Provide support to other regional locations of the company as required, which may also include a time-shift of working hours to accommodate. 
  • Required Qualifications and Skills 

  • At least 3-5 years of experience in a similar network role, preferably in a large or global enterprise company. 
  • Proficient in Microsoft Azure, networking technologies, Windows Server, Office 365, Active Directory, Entra AD, Exchange, SharePoint, Teams, OneDrive. 
  • Excellent communication and interpersonal skills in English, both verbal and written. 
  • Customer-oriented and problem-solving attitude, with a strong sense of urgency and accountability. 
  • Ability to work independently and as part of a team, and to prioritize and manage multiple tasks and deadlines. 
  • Though not required, exposure to PowerShell, LogicApp, and PowerBI scripting, automation and reporting is an asset. 
  • Willingness to learn new skills and technologies, and to adapt to changing ICT needs and demands. 
  • A legal ability to travel as some travel may be required. 
  • Why join us?

  • Work with to make a difference
  • Collaborate on exciting to develop innovative solutions


  • What we offer you?

  • Flexible work environment
  • Long term career development
  • Think globally, work locally
  • Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

    We're committed to fostering a workforce that reflects the of the in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.


    Job Segment: System Administrator, Network Administrator, Communications, Marketing Communications, Cloud, Technology, Marketing

    This advertiser has chosen not to accept applicants from your region.

    Network/ System Administrator

    Gurugram, Uttar Pradesh Hatch

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Requisition ID:  95057 

    Job Category:  Information Technology 

    Location:  Gurugram, Haryana, India 
     

    Join a company that is passionately committed to the pursuit of a better world through positive change. With more than 65 years of business and technical expertise in mining , energy , and infrastructure , our 10,000 colleagues in 150 countries tirelessly work toward bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity to join a diverse group of professionals who are committed to remaining exceptional? We look forward to hearing from you.

    As part of our Shared Services group, comprised of Finance, Marketing, Communications, Human Resources, Commercial, Legal and Facilities, we support the business achieve their goals through a range of strong technical capabilities. We ensure delivery of services through the skills of our people, methodologies, and systems.
     

    We are looking for an Information and Communications Technology (ICT) Network/System Administrator to join our ICT team and support our global operations. You will be responsible for providing technical assistance, troubleshooting, and maintenance of our ICT systems and devices. You will also have the opportunity to work on various projects and initiatives to enhance our ICT capabilities and services. 
    You will need to have exceptional communication and interpersonal skills, as well as a customer-focused and solution-oriented mindset. You will be part of a varied and skilled team of ICT professionals, who will support and advise you on your career development. 

    Key Responsibilities 

    • Provide escalated support to end-users on ICT issues and requests, such as hardware, software, network, and cloud services. 
    • Install, configure, and update infrastructure systems and services. 
    • Monitor and maintain the performance and security of systems and services. 
    • Assist with the implementation and testing of new solutions and upgrades. 
    • Document and update procedures, policies, and manuals, and maintain accurate records of assets and inventory. 
    • Participate in regularly scheduled after-hours monthly maintenance windows to perform system firmware/software patching and/or infrastructure updates that requires system downtime outside of business hours. 
    • Provide support to other regional locations of the company as required, which may also include a time-shift of working hours to accommodate. 

    Required Qualifications and Skills 

    • At least 3-5 years of experience in a similar network role, preferably in a large or global enterprise company. 
    • Proficient in Microsoft Azure, networking technologies, Windows Server, Office 365, Active Directory, Entra AD, Exchange, SharePoint, Teams, OneDrive. 
    • Excellent communication and interpersonal skills in English, both verbal and written. 
    • Customer-oriented and problem-solving attitude, with a strong sense of urgency and accountability. 
    • Ability to work independently and as part of a team, and to prioritize and manage multiple tasks and deadlines. 
    • Though not required, exposure to PowerShell, LogicApp, and PowerBI scripting, automation and reporting is an asset. 
    • Willingness to learn new skills and technologies, and to adapt to changing ICT needs and demands. 
    • A legal ability to travel as some travel may be required. 

    Why join us?



    What we offer you?

    • Flexible work environment
    • Long term career development
    • Think globally, work locally

    Don't meet every single requirement? You don't need to. At Hatch, we are building a diverse, inclusive workplace that fosters innovation. If you're interested in this role, we encourage you to apply even if your past experiences don't perfectly align with the skills we've listed.

    We're committed to fostering a workforce that reflects the diversity of the communities in which we operate and serve. Hatch is an Equal Opportunity Employer that considers applicants without regard to age, race, color, national origin, citizenship, religion, creed, gender, sexual orientation, marital status, disability, veteran, or any other protected status. If you have any accommodation requirements, please let us know. We'll do our best to meet your needs in accordance with applicable local legislation.

    This advertiser has chosen not to accept applicants from your region.

    Network/system Administrator

    Chennai, Tamil Nadu Infocareer Pvt. Limited

    Posted today

    Job Viewed

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    Job Description

    Network & System Administrator with minimum 2 to 3 years of experience in Microsoft Office 365 & Azure administration.

    **Summary**
    - Experience in administering small & medium network infrastructure
    - Knowledge in ISO/OSI layers
    - Experience in IP Addressing & Subnetting
    - Knowledge in Routing & Firewall administration.
    - Office 365 system Administration
    - Respond to incidents, requests, and exceptions in a professional manner
    - Deliver quality results on time and within the scope of the assigned tasks, including status reports and other standard operating procedure documentation.
    - Knowledge in administering Azure services such as Azure active directory, Azure storage and Azure cloud services.

    **Expected Experience in**
    - Administration and support; Microsoft Active Directory Domain Services, Azure AD connect, and Azure Active Directory technologies.
    - Administration and support; Microsoft Unified Communication solutions using Microsoft Teams technologies.
    - Administration and support; End-user computing solutions using Microsoft Windows 10/11.
    - Administer and Support an Office 365 Solution.
    - Share Point and One Drive Administration
    - Windows 10 / 11 and MS Teams Phones

    **Preferred Certifications**
    - Cisco CCNA or CCNP
    - Microsoft MCP / Azure Administration

    **Qualification**
    - Any degree / Diploma

    **Salary**: ₹250,000.00 - ₹350,000.00 per year

    Schedule:

    - Day shift

    Ability to commute/relocate:

    - Mandaveli,, Chennai - 600028, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

    **Experience**:

    - total work: 2 years (preferred)
    This advertiser has chosen not to accept applicants from your region.

    Network/system Administrator

    Mohali, Punjab Biorev LLC

    Posted today

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    Job Description

    Biorev Studios Pvt Ltd. is looking for a smart and versatile **Network and System Administrator** to maintain a reliable, secure, and efficient Network and System Administration for our organization.

    **About Us**

    **Why to join Biorev?**
    - A challenging opportunity, and a great team to work beside. An environment where you can move fast, work hard, see results, and feel your impact.
    - At Biorev we hire people who exhibit gumption, act like owners, outperform, and are always playful.

    **Job Details**:
    **Work From Office**

    **Shift Timing**:

    - 6:30PM -3:30AM

    **Location - **Mohali (Chandigarh)

    **Working Days**:

    - 6 Days (Alternate Saturday off)

    **What You Need To Do**

    1. Ensures systems are properly documented, controlled for change, and monitored for uptime and performance.

    2. Monitor and identify systems performance issues.

    3. Assisting teams by installing and updating software as required to handle the work.

    4. Monitoring and maintaining the Firewall Fortigate (60E or similar version).

    5. Ensuring antivirus and other technical requirements are met on time. Performing regular system audits

    6. Maintaining all system data backup

    7. Taking care of IT Assets maintaining logs

    8. Assisting 3D Team in 3D operations. Ensuring V-ray distributed rendering, RDP and other new initiatives for smooth functioning.

    9. Work on performance issues, find the root cause and coming with knowledge base articles

    11. Evaluate new technology and bring opportunities forward that would improve the future server architecture, performance, and network services.

    12. Handling Biometric Machines and assisting the concerned team with the data required.

    13. Assisting HR Team in onboarding new joiners. Creating / Deleting studio official accounts.

    **What Skills You Need To Have**
    - B.Tech/ BE/ B.Sc (Comp)/ B.Com (Comp)/ BCA
    - Certified professional related to System/ Network/Cyber is preferable

    4+ years of experience as System Administrator or Data Administrator

    **Note: This is an urgent position! Immediate joiners are preferred.**

    **Job Type**: Permanent

    Pay: ₹250,000.00 - ₹360,000.00 per year

    **Benefits**:

    - Paid time off

    Schedule:

    - US shift

    **Experience**:

    - total work: 1 year (preferred)

    Work Location: In person
    This advertiser has chosen not to accept applicants from your region.

    Network/system Administrator

    Mohali, Punjab Bout Technologies Pvt Ltd

    Posted today

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    Job Description

    **Job Summary**

    Company
    - **Bout International/Bout Technologies**

    Position
    - Network System Administrator

    Salary
    - 2.16 - 3 lpa

    **Experience:

    - 1- 5 Years**

    Job Location:

    - Mohali

    **Job description**:

    - Configuring and installing various network devices and services
    - Perform network maintenance and system configurations.
    - Monitor network engineering performance and ensuring system availability and reliability.
    - Undertake capacity management and audit of IP addressing and hosted devices within the organization.
    - Provide Level-2/3 support and troubleshooting to resolve issues.
    - Upgradation of the network infrastructure as and when required.

    **Requirements**:

    - Proven hands-on network engineering experience.
    - Deep understanding of networking protocols.
    - Good experience in Hardware troubleshooting.
    - Knowledge of system security techniques.

    Hands-on experience with monitoring, network diagnostic, and network analytics tools

    Schedule:

    - Day shift
    - Morning shift

    Work Location: In person
    This advertiser has chosen not to accept applicants from your region.

    System Network Administrator

    Mumbai, Maharashtra Graftronics

    Posted 1 day ago

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Graftronics specializes in Managed Detection & Response (MDR) and advanced cybersecurity solutions to help businesses stay ahead of cyber threats. With over 35 years of IT expertise, Graftronics delivers seamless, scalable, and future-proof security solutions. The company offers services such as MDR, Sophos Cybersecurity Solutions, Network & Cloud Security, Compliance-Ready Security, and Seamless IT Security Integration.


    Role Description

    • Provide on-site technical support to clients, addressing hardware, software, and network-related issues in a timely and efficient manner.
    • Diagnose and troubleshoot complex technical problems, utilizing logical reasoning, technical documentation, and available resources.
    • Install, configure, and maintain hardware components such as servers, workstations, peripherals, and specialized equipment.
    • Install, configure, and troubleshoot Server operating systems (Windows, Linux), applications, and proprietary software.
    • Install, configure, and troubleshoot Backup Software & NAS / SAN ( HPE / SYNOLOGY / ACRONIS)
    • Install, configure, and troubleshoot Firewall (SOPHOS / FORTINET / SONICWALL).
    • Perform system upgrades, patches, and security updates as required.
    • Diagnose and resolve network connectivity issues, including LAN, WAN, and wireless networks.
    • Provide clear and concise technical guidance and training to clients on the use and maintenance of our products and services.
    • Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in a detailed and accurate manner.
    • Escalate complex issues to internal support teams when necessary, ensuring clear communication and follow-through.
    • Maintain a high level of client satisfaction through professional demeanor, effective communication, and timely resolution of issues.
    • Stay up-to-date with the latest hardware and software technologies relevant to our product offerings.
    • Manage and maintain a personal inventory of necessary tools, equipment, and spare parts.
    • Adhere to all company policies, procedures, and service level agreements (SLAs).
    • Occasionally participate in pre-sales technical discussions and site surveys.


    Qualifications

    • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
    • (Number of years )  years of experience in a field support role, providing hardware and software support
    • Strong knowledge of computer hardware, operating systems (Windows and Linux), networking concepts (TCP/IP, DNS, DHCP), and troubleshooting methodologies.
    • Hands-on experience with Server OS ,FIREWALL , BACKUP. (WINDOWS / SOPHOS / ACRONIS )
    • Hands-on experience with hardware installation, configuration, and maintenance.
    • Proficiency in installing, configuring, and troubleshooting various software applications.
    • Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively. 
    • Strong communication (verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users. 
    • Demonstrated ability to work independently and manage time effectively in a fast-paced environment.
    • A strong customer-centric approach with a commitment to providing exceptional service.
    • Valid driver's license and willingness to travel to client sites within the Mumbai region.


    Preferred Skills:

    • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco certifications.
    • Experience with specific hardware or software relevant to our company's products (e.g., Installation of RAID Servers, Knowledge of hardware firewalls like Sophos, FortiGate, SonicWall. Managing windows server 20008R2, 2012R2,2016 and 2019 Active Directory Services, configuring windows servers and installing different roles on the server)
    • Familiarity with remote support tools and techniques.
    • Familiarity with backup solutions like Firewall , Endpoint Security , DLP , Encryption.
    •  Familiarity with backup solutions like NAS devices and cloud-based services and security protocols.
    •   Knowledge of Windows Registry, including knowledge of modifying systems, Windows Patch   Management, File and Print Server Management.


    This advertiser has chosen not to accept applicants from your region.

    System Network Administrator

    Mumbai, Maharashtra Graftronics

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Graftronics specializes in Managed Detection & Response (MDR) and advanced cybersecurity solutions to help businesses stay ahead of cyber threats. With over 35 years of IT expertise, Graftronics delivers seamless, scalable, and future-proof security solutions. The company offers services such as MDR, Sophos Cybersecurity Solutions, Network & Cloud Security, Compliance-Ready Security, and Seamless IT Security Integration.

    Role Description

    - Provide on-site technical support to clients, addressing hardware, software, and network-related issues in a timely and efficient manner.
    - Diagnose and troubleshoot complex technical problems, utilizing logical reasoning, technical documentation, and available resources.
    - Install, configure, and maintain hardware components such as servers, workstations, peripherals, and specialized equipment.
    - Install, configure, and troubleshoot Server operating systems (Windows, Linux), applications, and proprietary software.
    - Install, configure, and troubleshoot Backup Software & NAS / SAN ( HPE / SYNOLOGY / ACRONIS)
    - Install, configure, and troubleshoot Firewall (SOPHOS / FORTINET / SONICWALL).
    - Perform system upgrades, patches, and security updates as required.
    - Diagnose and resolve network connectivity issues, including LAN, WAN, and wireless networks.
    - Provide clear and concise technical guidance and training to clients on the use and maintenance of our products and services.
    - Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in a detailed and accurate manner.
    - Escalate complex issues to internal support teams when necessary, ensuring clear communication and follow-through.
    - Maintain a high level of client satisfaction through professional demeanor, effective communication, and timely resolution of issues.
    - Stay up-to-date with the latest hardware and software technologies relevant to our product offerings.
    - Manage and maintain a personal inventory of necessary tools, equipment, and spare parts.
    - Adhere to all company policies, procedures, and service level agreements (SLAs).
    - Occasionally participate in pre-sales technical discussions and site surveys.

    Qualifications

    - Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
    - (Number of years ) years of experience in a field support role, providing hardware and software support
    - Strong knowledge of computer hardware, operating systems (Windows and Linux), networking concepts (TCP/IP, DNS, DHCP), and troubleshooting methodologies.
    - Hands-on experience with Server OS ,FIREWALL , BACKUP. (WINDOWS / SOPHOS / ACRONIS )
    - Hands-on experience with hardware installation, configuration, and maintenance.
    - Proficiency in installing, configuring, and troubleshooting various software applications.
    - Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively.
    - Strong communication (verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users.
    - Demonstrated ability to work independently and manage time effectively in a fast-paced environment.
    - A strong customer-centric approach with a commitment to providing exceptional service.
    - Valid driver's license and willingness to travel to client sites within the Mumbai region.

    Preferred Skills:

    - Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco certifications.
    - Experience with specific hardware or software relevant to our company's products (e.g., Installation of RAID Servers, Knowledge of hardware firewalls like Sophos, FortiGate, SonicWall. Managing windows server 20008R2, 2012R2,2016 and 2019 Active Directory Services, configuring windows servers and installing different roles on the server)
    - Familiarity with remote support tools and techniques.
    - Familiarity with backup solutions like Firewall , Endpoint Security , DLP , Encryption.
    - Familiarity with backup solutions like NAS devices and cloud-based services and security protocols.
    - Knowledge of Windows Registry, including knowledge of modifying systems, Windows Patch Management, File and Print Server Management.
    This advertiser has chosen not to accept applicants from your region.
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    System Network Administrator

    Mumbai, Maharashtra Graftronics

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Graftronics specializes in Managed Detection & Response (MDR) and advanced cybersecurity solutions to help businesses stay ahead of cyber threats. With over 35 years of IT expertise, Graftronics delivers seamless, scalable, and future-proof security solutions. The company offers services such as MDR, Sophos Cybersecurity Solutions, Network & Cloud Security, Compliance-Ready Security, and Seamless IT Security Integration.


    Role Description

    • Provide on-site technical support to clients, addressing hardware, software, and network-related issues in a timely and efficient manner.
    • Diagnose and troubleshoot complex technical problems, utilizing logical reasoning, technical documentation, and available resources.
    • Install, configure, and maintain hardware components such as servers, workstations, peripherals, and specialized equipment.
    • Install, configure, and troubleshoot Server operating systems (Windows, Linux), applications, and proprietary software.
    • Install, configure, and troubleshoot Backup Software & NAS / SAN ( HPE / SYNOLOGY / ACRONIS)
    • Install, configure, and troubleshoot Firewall (SOPHOS / FORTINET / SONICWALL).
    • Perform system upgrades, patches, and security updates as required.
    • Diagnose and resolve network connectivity issues, including LAN, WAN, and wireless networks.
    • Provide clear and concise technical guidance and training to clients on the use and maintenance of our products and services.
    • Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in a detailed and accurate manner.
    • Escalate complex issues to internal support teams when necessary, ensuring clear communication and follow-through.
    • Maintain a high level of client satisfaction through professional demeanor, effective communication, and timely resolution of issues.
    • Stay up-to-date with the latest hardware and software technologies relevant to our product offerings.
    • Manage and maintain a personal inventory of necessary tools, equipment, and spare parts.
    • Adhere to all company policies, procedures, and service level agreements (SLAs).
    • Occasionally participate in pre-sales technical discussions and site surveys.


    Qualifications

    • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
    • (Number of years )  years of experience in a field support role, providing hardware and software support
    • Strong knowledge of computer hardware, operating systems (Windows and Linux), networking concepts (TCP/IP, DNS, DHCP), and troubleshooting methodologies.
    • Hands-on experience with Server OS ,FIREWALL , BACKUP. (WINDOWS / SOPHOS / ACRONIS )
    • Hands-on experience with hardware installation, configuration, and maintenance.
    • Proficiency in installing, configuring, and troubleshooting various software applications.
    • Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively. 
    • Strong communication (verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users. 
    • Demonstrated ability to work independently and manage time effectively in a fast-paced environment.
    • A strong customer-centric approach with a commitment to providing exceptional service.
    • Valid driver's license and willingness to travel to client sites within the Mumbai region.


    Preferred Skills:

    • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco certifications.
    • Experience with specific hardware or software relevant to our company's products (e.g., Installation of RAID Servers, Knowledge of hardware firewalls like Sophos, FortiGate, SonicWall. Managing windows server 20008R2, 2012R2,2016 and 2019 Active Directory Services, configuring windows servers and installing different roles on the server)
    • Familiarity with remote support tools and techniques.
    • Familiarity with backup solutions like Firewall , Endpoint Security , DLP , Encryption.
    •  Familiarity with backup solutions like NAS devices and cloud-based services and security protocols.
    •   Knowledge of Windows Registry, including knowledge of modifying systems, Windows Patch   Management, File and Print Server Management.


    This advertiser has chosen not to accept applicants from your region.

    System Network Administrator

    Ahmedabad, Gujarat Xomic Infotech Pvt. Ltd.

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Coordination with Data Center team, client and internal team members

    Capacity planning and management.

    Carry out the advance level of troubleshooting on Linux OS and applications.

    Good knowledge about the Linux system files, boot process and Run levels.

    Good understanding of security best practices, networking concepts, threats, tools and remediation techniques.

    OS Installation, OS patching skills on Linux. Apply patches to the OS / applications or upgrade the applications as and

    when required, as per the approval from the respective Team Leaders.

    Implement Proactive Patch Upgrade, user administration etc.

    Knowledge on Memory management for better OS and application performances

    Backup and restoration management

    Hands-on experience of system management, system setup and managing Linux based servers as well as configuring them.

    Good knowledge of Linux installation, administration, Firewall set up, Infrastructure security

    Good communication and troubleshooting skills

    Positive and learning attitude

    This advertiser has chosen not to accept applicants from your region.

    System Network Administrator

    Mumbai, Maharashtra Graftronics

    Posted 8 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Graftronics specializes in Managed Detection & Response (MDR) and advanced cybersecurity solutions to help businesses stay ahead of cyber threats. With over 35 years of IT expertise, Graftronics delivers seamless, scalable, and future-proof security solutions. The company offers services such as MDR, Sophos Cybersecurity Solutions, Network & Cloud Security, Compliance-Ready Security, and Seamless IT Security Integration.


    Role Description

    • Provide on-site technical support to clients, addressing hardware, software, and network-related issues in a timely and efficient manner.
    • Diagnose and troubleshoot complex technical problems, utilizing logical reasoning, technical documentation, and available resources.
    • Install, configure, and maintain hardware components such as servers, workstations, peripherals, and specialized equipment.
    • Install, configure, and troubleshoot Server operating systems (Windows, Linux), applications, and proprietary software.
    • Install, configure, and troubleshoot Backup Software & NAS / SAN ( HPE / SYNOLOGY / ACRONIS)
    • Install, configure, and troubleshoot Firewall (SOPHOS / FORTINET / SONICWALL).
    • Perform system upgrades, patches, and security updates as required.
    • Diagnose and resolve network connectivity issues, including LAN, WAN, and wireless networks.
    • Provide clear and concise technical guidance and training to clients on the use and maintenance of our products and services.
    • Document all support activities, including problem descriptions, troubleshooting steps, and resolutions, in a detailed and accurate manner.
    • Escalate complex issues to internal support teams when necessary, ensuring clear communication and follow-through.
    • Maintain a high level of client satisfaction through professional demeanor, effective communication, and timely resolution of issues.
    • Stay up-to-date with the latest hardware and software technologies relevant to our product offerings.
    • Manage and maintain a personal inventory of necessary tools, equipment, and spare parts.
    • Adhere to all company policies, procedures, and service level agreements (SLAs).
    • Occasionally participate in pre-sales technical discussions and site surveys.


    Qualifications

    • Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field.
    • (Number of years )  years of experience in a field support role, providing hardware and software support
    • Strong knowledge of computer hardware, operating systems (Windows and Linux), networking concepts (TCP/IP, DNS, DHCP), and troubleshooting methodologies.
    • Hands-on experience with Server OS ,FIREWALL , BACKUP. (WINDOWS / SOPHOS / ACRONIS )
    • Hands-on experience with hardware installation, configuration, and maintenance.
    • Proficiency in installing, configuring, and troubleshooting various software applications.
    • Excellent problem-solving and analytical skills with the ability to diagnose and resolve technical issues effectively. 
    • Strong communication (verbal and written) and interpersonal skills, with the ability to explain technical concepts to non-technical users. 
    • Demonstrated ability to work independently and manage time effectively in a fast-paced environment.
    • A strong customer-centric approach with a commitment to providing exceptional service.
    • Valid driver's license and willingness to travel to client sites within the Mumbai region.


    Preferred Skills:

    • Industry certifications such as CompTIA A+, Network+, Security+, Microsoft Certified Professional (MCP), or Cisco certifications.
    • Experience with specific hardware or software relevant to our company's products (e.g., Installation of RAID Servers, Knowledge of hardware firewalls like Sophos, FortiGate, SonicWall. Managing windows server 20008R2, 2012R2,2016 and 2019 Active Directory Services, configuring windows servers and installing different roles on the server)
    • Familiarity with remote support tools and techniques.
    • Familiarity with backup solutions like Firewall , Endpoint Security , DLP , Encryption.
    •  Familiarity with backup solutions like NAS devices and cloud-based services and security protocols.
    •   Knowledge of Windows Registry, including knowledge of modifying systems, Windows Patch   Management, File and Print Server Management.


    This advertiser has chosen not to accept applicants from your region.
     

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