374 IT Teams jobs in India

Job Description for MS Teams Consulting

JD:

Must Have:

• In Depth understanding of MS Teams Architecture and Telephony - UC Collaboration (Cisco, MS Teams, Skype for Business, SIP Gateway, SBCs)
• Deep knowledge of MS Teams management tools (Teams Admin center), Azure Entra id.
• Should be able to demonstrate knowledge on Teams Meetings, webinars, Live Events and other Streaming Solutions but not limited to Power Bi CQD analysis, Teams call quality, Teams Polices.
• In Depth understanding on Teams Media quality analysis and VOIP protocols like SIP, RTP and audio Codes (eg H.264, )
• Expert-level knowledge in Voice services, MS teams Enterprise voice skills are highly desirable - Phone setup, MS Teams setup with PSTN, and SBC direct routing.
• Ready to offer solutions and consultation on Teams Media quality assessment for Sites across the Globe.
• Should have Hands on experience on deploying and configuring Teams Devices like CVI, Rally Bars, MTRs and support Local teams fixing issue related to the Teams devices.

Role & Responsibilities:

• Requirements gathering for design, development and deployment of a platform or product ensuring adequate resiliency.
• Monitor and manage Unified Communications (UC) applications (eg. Crestron, Logitech, Microsoft Teams, Microsoft Teams Room Pro, Cisco CVI devices).
• Guiding Connectivity and Front-end Teams for assisting in UC related issues and step in incase of escalation and ready to address the issues in timely manner.
• Create and maintain existing technical diagrams, functional documentation, and system processes & procedures documents pertaining to the configuration of our UC systems.
• Elicit and document business and system requirements related to UC systems enhancements.
• Define, document, and execute test scenarios related to enhancements or projects for our UC systems to ensure the systems are defect-free and meet requirements.
• Produce high-quality solution or infrastructure development and engineering deliverables, in accordance with the platform roadmap and project timelines.
• Adheres to firm's Develops, Agile Transformation and ITIL methodologies.
• Experience with multi-geography, multi-tier service design and management
• Maintain effective and consistent communication with teammates, peers and the leadership team
• Raise risks and issues to the team technical lead, team lead and project managers when necessary.
• Resolve and act as escalation and coordination point for incidents and problems related to escalations from operations and performs root cause analysis.
• Provides operational readiness activities aligned to Microsoft Teams and potentially supporting services such as SharePoint Online and OneDrive for Business.
• Partners with the support team to work through tickets to share and document knowledge and best practices with the aim for the team to support independently.
• Act as Subject Matter Expert on Teams support and operational ownership.
• Perform targeted communication or training to ensure operations staff are ready to support

Knowledge and Skills Requirements:

• Capability to help client's structure, plan, estimate, deliver, deploy and operate the Teams services, cloud connectivity, and network infrastructures supporting an enterprise architecture.
• Power Shell Script, Cloud Computing, Unified Collaboration, Contact center solutions, Third party
• Plan and operate the projects for timely execution and rollouts.
• • Prepare Proof of concept working with different vendors for inter-operability.
• • Prepare and validate the Plan of upgrades and design changes for any new business requirements.
• User UC Provisioning, Deprovisioning, Enterprise voice and assigning relevant calling polices and dial plan for users in multiple locations.
• collaboration integreations, Project Management, ITIL, Cisco Solution delivery
• UC Collaboration (Cisco, MS Teams and Skype for Business), Troubleshoot, maintain, upgrade, and provide
• solutions to complex hardware/software problems
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or escalating issues using advanced oral and written English communication skills.
• Strong verbal and written skills including strong cross-cultural communication and the ability to draft effective communications
• Ability to work with people in a variety of cultures, countries and time zones
• Deep knowledge and Experience with managing MS Teams design
• Expert level knowledge in Voice services, MS teams Enterprise voice skills is highly desirable.
• Served as the lead Engineer for Office 365 Platform services in SharePoint Online, Teams and OneDrive for business.
• MS Teams project Development - Design, build apps through Teams Toolkit - Teamsfx/Teams CLI and Microsoft Graph
• Deep experience with Azure AD Group, O365 license management and O365 Groups
• Exposure to O365 Guest Access and Third-party integration
• Platform Expertise using Microsoft Graph, Power Apps, Flow and O365 Groups
• Build technical artifacts for Engineering and operational teams.
• Brings proven industry leading technical expertise in Lync, Skype for Business and Collaboration tools
• Good understanding of the technical aspects of the product(s)
• 5-10 years' experience in an Engineering role

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Monitor Microsoft Teams Rooms (MTR) platforms and online portals to ensure compliance, security, and optimal performance.
• Analyze data and trends to detect anomalies and ensure adherence to company policies and industry regulations.
• Collaborate with IT, security, and cross-functional teams to resolve issues and implement improvements.
• Generate regular reports on monitoring activities, findings, and corrective actions.
• Stay updated with the latest trends in digital monitoring and cybersecurity.
• Recommend enhancements to digital monitoring processes and tools.

Your Profile

• 4 to 6 years of experience in digital monitoring or a similar role.
• Strong analytical skills with attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.
• Familiarity with digital monitoring tools and software.

What will you love working at Capgemini

• Work on impactful digital monitoring initiatives across enterprise environments.
• Exposure to cutting-edge tools and cybersecurity practices.
• Clear career progression from monitoring operations to strategic roles.
• Flexible working hours, remote opportunities, and a collaborative work culture.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

We are seeking a skilled
Microsoft Teams Room (MTR) & Telephony Support Engineer
to provide enterprise-level support for conferencing environments. The role involves troubleshooting and managing MTR devices (Logitech, Poly, Yealink, Audiocodes), administering Teams Telephony (users, call queues, auto-attendants, voicemails), and ensuring seamless collaboration across multiple locations. You will leverage
Teams Admin Center (TAC)
and
Microsoft Intune
for policy enforcement, compliance, and device monitoring.

Key Responsibilities:-

• Provide
  L2/L3 support
  for Microsoft Teams Rooms (MTR), Panels, and Telephony systems.
• Administer and troubleshoot Teams Telephony (users, call queues, auto-attendants, voicemails).
• Diagnose and resolve audio/video, connectivity, and firmware issues.
• Manage and support
  Logitech video conferencing devices
  (Rally Bar, Tap, Meetup, Sync).
• Configure and troubleshoot HDMI, USB, SIP/H.323, VoIP, and network setups.
• Support Intune device enrollment, compliance, and app deployment.
• Ensure QoS, firewall, and proxy configurations for call quality.
• Manage firmware/software updates for MTR and phone devices.
• Perform regular
  audits, compliance checks, and proactive maintenance
  .
• Document troubleshooting guides, FAQs, and best practices.

Qualifications:-

• Bachelor's degree in IT, Computer Science, or related field (preferred).
• 3–5 years
  of experience in IT support, AV conferencing, or MTR/Intune management.
• Certifications such as
  Microsoft Teams Administrator Associate, Microsoft Endpoint Administrator, Logitech Collaboration Specialist
  are a plus.

Skills & Competencies:-

Functional:

• Microsoft Teams Room (MTR) administration & troubleshooting.
• Teams Telephony (Auto Attendant, Call Queue, Voicemail).
• Microsoft Intune for MTR device management.
• Teams Admin Center (TAC), Microsoft 365 Admin Console.
• Knowledge of Azure AD, Conditional Access, Zero Trust security.
• Networking (LAN, VLAN, QoS, Firewalls, VPN, SIP/H.323).
• Audio-Visual systems & peripherals integration.

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.  You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise:

• Having 5 + years experience with Microsoft Teams administration, deployment, and support.
• trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
• Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
• Familiarity with Skype for Business and hybrid deployments is a plus.
• Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
• Ability to troubleshoot complex issues related to voice, video, and collaboration services.
• Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
• Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
• Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
• Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
• Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
• Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
• Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
• Support migration and adoption projects related to Teams and unified communications solutions.
• Ensure compliance with organizational security and privacy policies in Teams configurations.
• Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).

Preferred Technical and Professional Expertise:

• Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
• Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
• Familiarity with Skype for Business and hybrid deployments is a plus.
• Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
• Ability to troubleshoot complex issues related to voice, video, and collaboration services.
• Excellent communication skills and ability to work with cross-functional teams and customers.
• Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
• Bachelor's degree in Computer Science, Information Technology, or related field is desirable.

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Monitor Microsoft Teams Rooms (MTR) platforms and online portals to ensure compliance, security, and optimal performance.
• Analyze data and trends to detect anomalies and ensure adherence to company policies and industry regulations.
• Collaborate with IT, security, and cross-functional teams to resolve issues and implement improvements.
• Generate regular reports on monitoring activities, findings, and corrective actions.
• Stay updated with the latest trends in digital monitoring and cybersecurity.
• Recommend enhancements to digital monitoring processes and tools.

Your Profile

• 4 to 6 years of experience in digital monitoring or a similar role.
• Strong analytical skills with attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.
• Familiarity with digital monitoring tools and software.

What will you love working at Capgemini

• Work on impactful digital monitoring initiatives across enterprise environments.
• Exposure to cutting-edge tools and cybersecurity practices.
• Clear career progression from monitoring operations to strategic roles.
• Flexible working hours, remote opportunities, and a collaborative work culture.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Monitor Microsoft Teams Rooms (MTR) platforms and online portals to ensure compliance, security, and optimal performance.
• Analyze data and trends to detect anomalies and ensure adherence to company policies and industry regulations.
• Collaborate with IT, security, and cross-functional teams to resolve issues and implement improvements.
• Generate regular reports on monitoring activities, findings, and corrective actions.
• Stay updated with the latest trends in digital monitoring and cybersecurity.
• Recommend enhancements to digital monitoring processes and tools.

Your Profile

• 4 to 6 years of experience in digital monitoring or a similar role.
• Strong analytical skills with attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.
• Familiarity with digital monitoring tools and software.

What will you love working at Capgemini

• Work on impactful digital monitoring initiatives across enterprise environments.
• Exposure to cutting-edge tools and cybersecurity practices.
• Clear career progression from monitoring operations to strategic roles.
• Flexible working hours, remote opportunities, and a collaborative work culture.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Monitor Microsoft Teams Rooms (MTR) platforms and online portals to ensure compliance, security, and optimal performance.
• Analyze data and trends to detect anomalies and ensure adherence to company policies and industry regulations.
• Collaborate with IT, security, and cross-functional teams to resolve issues and implement improvements.
• Generate regular reports on monitoring activities, findings, and corrective actions.
• Stay updated with the latest trends in digital monitoring and cybersecurity.
• Recommend enhancements to digital monitoring processes and tools.

Your Profile

• 4 to 6 years of experience in digital monitoring or a similar role.
• Strong analytical skills with attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.
• Familiarity with digital monitoring tools and software.

What will you love working at Capgemini

• Work on impactful digital monitoring initiatives across enterprise environments.
• Exposure to cutting-edge tools and cybersecurity practices.
• Clear career progression from monitoring operations to strategic roles.
• Flexible working hours, remote opportunities, and a collaborative work culture.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

• Monitor Microsoft Teams Rooms (MTR) platforms and online portals to ensure compliance, security, and optimal performance.
• Analyze data and trends to detect anomalies and ensure adherence to company policies and industry regulations.
• Collaborate with IT, security, and cross-functional teams to resolve issues and implement improvements.
• Generate regular reports on monitoring activities, findings, and corrective actions.
• Stay updated with the latest trends in digital monitoring and cybersecurity.
• Recommend enhancements to digital monitoring processes and tools.

Your Profile

• 4 to 6 years of experience in digital monitoring or a similar role.
• Strong analytical skills with attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks.
• Familiarity with digital monitoring tools and software.

What will you love working at Capgemini

• Work on impactful digital monitoring initiatives across enterprise environments.
• Exposure to cutting-edge tools and cybersecurity practices.
• Clear career progression from monitoring operations to strategic roles.
• Flexible working hours, remote opportunities, and a collaborative work culture.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.