51 IT Teams jobs in India
Microsoft Teams
Posted 1 day ago
Job Viewed
Job Description
About the Role:We are seeking a highly skilled developer to help build a custom integration solution for voice and chat communication between Microsoft Teams and Amazon Connect. The successful candidate will play a key role in building, deploying, and maintaining the integration that enhances the customer service experience, allowing MS Teams to manage both voice and chat interactions in one unified platform. Responsibilities:
- Integration Development: Develop and implement custom solutions to integrate Amazon Connect with Microsoft Teams, enabling seamless voice and chat interactions between agents and customers.
- Custom Code Development: Write and maintain custom code using Microsoft Teams APIs, Amazon Connect APIs, AWS Lambda, and other relevant technologies to bridge the gap between these platforms.
- Voice and Chat Support: Implement Amazon Connect Contact Control Panel (CCP) and chat integrations within Teams, ensuring smooth workflows for both inbound and outbound voice calls, as well as real-time chat interactions.
- System Configuration: Configure and optimize Amazon Connect routing profiles, queues, contact flows, and Teams settings to ensure streamlined operations.
- Security & Compliance: Implement secure authentication protocols (e.g., OAuth, SSO) between Amazon Connect and Microsoft Teams while ensuring compliance with industry standards.
- Testing & Deployment: Conduct unit testing, integration testing, and assist in deployment to ensure high-quality, bug-free solutions. Participate in post-deployment support and troubleshooting.
- Documentation: Document code, architecture, and processes to ensure maintainability and ease of understanding for internal teams.
Qualifications:
Experience:
Proven experience in integrating third-party systems, specifically Amazon Connect with Microsoft Teams or similar communication platforms.
- Hands-on experience developing and deploying custom applications using AWS SDK, Lambda, Amazon Connect APIs, Teams APIs, Azure, and
Familiarity with Voice and Chat integration in cloud-based environments, preferably within customer service or contact center settings.
Technical Skills:
Strong proficiency in programming languages: JavaScript, , TypeScript, Python (or other relevant languages).
- Experience with RESTful APIs and WebSocket for real-time communication.
- Knowledge of AWS services like Lambda, SNS, SQS, and CloudWatch.
- Familiarity with Microsoft Graph API and Teams App Studio for custom app development in Microsoft Teams.
Understanding of Single Sign-On (SSO) and OAuth for secure authentication.
Tools & Technologies:
Familiarity with Git, CI/CD pipelines, Jira, and Agile methodologies.
- Experience with Amazon Connect Contact Flows, Queues, and Routing Profiles.
Experience with Teams Voice and Power Automate integrations is a plus.
Soft Skills:
Strong problem-solving and debugging skills.
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
Strong attention to detail with a focus on delivering high-quality code and solutions.
Experience with IVR (Interactive Voice Response) systems and AWS Connect Streams.
- Previous work with integrating chatbots, Amazon Lex, or other conversational AI systems within Teams.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
+ Having 5 + years experience with Microsoft Teams administration, deployment, and support.
+ trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
+ Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
+ Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
+ Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
+ Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
+ Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
+ Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
+ Support migration and adoption projects related to Teams and unified communications solutions.
+ Ensure compliance with organizational security and privacy policies in Teams configurations.
+ Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
+ Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
+ Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
+ Familiarity with Skype for Business and hybrid deployments is a plus.
+ Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
+ Ability to troubleshoot complex issues related to voice, video, and collaboration services.
+ Excellent communication skills and ability to work with cross-functional teams and customers.
+ Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
+ Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Microsoft Teams Room
Posted 1 day ago
Job Viewed
Job Description
We are seeking a skilled
Microsoft Teams Room (MTR) & Telephony Support Engineer
to provide enterprise-level support for conferencing environments. The role involves troubleshooting and managing MTR devices (Logitech, Poly, Yealink, Audiocodes), administering Teams Telephony (users, call queues, auto-attendants, voicemails), and ensuring seamless collaboration across multiple locations. You will leverage
Teams Admin Center (TAC)
and
Microsoft Intune
for policy enforcement, compliance, and device monitoring.
Key Responsibilities:-
- Provide
L2/L3 support
for Microsoft Teams Rooms (MTR), Panels, and Telephony systems. - Administer and troubleshoot Teams Telephony (users, call queues, auto-attendants, voicemails).
- Diagnose and resolve audio/video, connectivity, and firmware issues.
- Manage and support
Logitech video conferencing devices
(Rally Bar, Tap, Meetup, Sync). - Configure and troubleshoot HDMI, USB, SIP/H.323, VoIP, and network setups.
- Support Intune device enrollment, compliance, and app deployment.
- Ensure QoS, firewall, and proxy configurations for call quality.
- Manage firmware/software updates for MTR and phone devices.
- Perform regular
audits, compliance checks, and proactive maintenance
. - Document troubleshooting guides, FAQs, and best practices.
Qualifications:-
- Bachelor's degree in IT, Computer Science, or related field (preferred).
- 3–5 years
of experience in IT support, AV conferencing, or MTR/Intune management. - Certifications such as
Microsoft Teams Administrator Associate, Microsoft Endpoint Administrator, Logitech Collaboration Specialist
are a plus.
Skills & Competencies:-
Functional:
- Microsoft Teams Room (MTR) administration & troubleshooting.
- Teams Telephony (Auto Attendant, Call Queue, Voicemail).
- Microsoft Intune for MTR device management.
- Teams Admin Center (TAC), Microsoft 365 Admin Console.
- Knowledge of Azure AD, Conditional Access, Zero Trust security.
- Networking (LAN, VLAN, QoS, Firewalls, VPN, SIP/H.323).
- Audio-Visual systems & peripherals integration.
Microsoft Teams Specialist
Posted 1 day ago
Job Viewed
Job Description
Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes. You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs. You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations. As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives. You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem. If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team. Your Future at Kyndryl Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise:
- Having 5 + years experience with Microsoft Teams administration, deployment, and support.
- trong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
- Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
- Familiarity with Skype for Business and hybrid deployments is a plus.
- Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
- Ability to troubleshoot complex issues related to voice, video, and collaboration services.
- Implement, configure, and manage Microsoft Teams services including teams, channels, chats, meetings, and calling features.
- Configure and support Microsoft Teams Direct Routing and voice solutions using voice gateways like Ribbon SBC.
- Troubleshoot and resolve issues related to Microsoft Teams, Skype for Business, and Microsoft 365 collaboration tools.
- Manage Teams policies, meeting configurations, telephony, and resource accounts to optimize user experience and compliance.
- Collaborate with architecture, engineering, and support teams to design scalable and secure Teams deployments.
- Monitor Teams service health, usage analytics, and call quality using tools such as Call Quality Dashboard (CQD) and Microsoft Teams admin center.
- Develop and maintain technical documentation, user guides, and training materials for Teams users and administrators.
- Support migration and adoption projects related to Teams and unified communications solutions.
- Ensure compliance with organizational security and privacy policies in Teams configurations.
- Stay updated on Microsoft Teams features, best practices, and certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700).
Preferred Technical and Professional Expertise:
- Strong knowledge of Microsoft 365 services, including Azure AD, Exchange Online, SharePoint Online, and OneDrive for Business.
- Experience with VoIP technologies, SIP protocols, and Direct Routing configurations.
- Familiarity with Skype for Business and hybrid deployments is a plus.
- Proficiency in PowerShell scripting and Microsoft Teams PowerShell module for automation and management.
- Ability to troubleshoot complex issues related to voice, video, and collaboration services.
- Excellent communication skills and ability to work with cross-functional teams and customers.
- Relevant certifications such as Microsoft 365 Certified: Teams Administrator Associate (MS-700) or Microsoft 365 Certified: Enterprise Administrator Expert (MS-100, MS-101) preferred.
- Bachelor's degree in Computer Science, Information Technology, or related field is desirable.
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.