29,687 IT Support Specialists jobs in India

JOB SUMMARY:

The role of the NOC Support Specialist is to provide first-line support for the customer which is an
MSP (Managed Service Provider).

In this role, you will be responsible for logging incidents, and service requests and resolving support requests ensuring that service levels and qualities are achieved. It also includes monitoring the performance and capacity of the computer systems, troubleshooting problems, and responding to network issues. You will also be required to patch servers and manage system back-ups.

To ensure success in this profile, you should demonstrate knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work flexible hours. A suitable candidate will be able to diagnose, escalate, and resolve infrastructure-related issues without causing extended downtime of the IT systems.

EXPERIENCE
- 3+ YEAR

ESSENTIAL JOB FUNCTIONS:

·   Follows NOC policies and procedures and provides timely responses to incidents assigned to them in the ticketing system.

·   Collaborate with team members to determine the best practices and what different processes we have for different customers.

·   Adheres to policies, procedures, and standards as set forth by the company/client.

·   Should have strong verbal and written English communication skills.

·   Fast turnaround of customer requests.

·   Determine potential issues and get them resolved beforehand.

·   Communication with customers as required: keeping them informed of incident progress, and notifying them of impending changes or agreed outages.

·   Direct unresolved issues to the next level of support personnel.

·   Escalate service requests that require engineer-level support.

·   Ability to work with the client/teams on critical technical issues and resolutions.

·   Perform scheduled maintenance duties.

·   Suggest improvements in the existing procedures.

·   Ensure that all the issues are resolved on time.

·   To be a highly motivated team player with the skills and ability to manage changing priorities.

·   Exhibit a flexible approach to work and provide necessary cover where needed.

Educational Qualifications:

·   Bachelor's / Master's Degree in Computer Science, Software Engineering, or a related field is required.

Experience:

3+ years

Technical Skills – Mandatory:

·   Excellent knowledge of various
RMM tools and their functions

.

·   Experience with different Ticketing tools.

·   Basic understanding of VMware.

·   Familiar with
AD, DNS & DHCP.

·   Advanced understanding of operating systems, business applications, printing systems, and network systems.

·   Experience with monitoring systems.

·   Diagnosis skills of technical issues.

·   Experience with different types of
backup software.

Technical Skills – Good to have:

·   Experience with different flavors of cloud providers AWS, Azure, etc.

·   Knowledge of Office 365

Responsibilities

Operations:

• Communicate clearly with customers both in writing and over the phone
• Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
• Engage directly with customers to review quality of service and provide monthly service overviews
• Provide support to incident managers for critical "P1" issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
• Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
• Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
• Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
• Research technical issues, using internal and publicly available documentation
• Work with OEM and 3rd party support providers to resolve issues
• Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
• Provide quality customer service, including interacting with customers and answering customer inquiries
• Ability to work independently and proactively identify and resolve issues without direct instruction
• Mentor and provide technical guidance to the Managed Services team
• Provide "on-call" support for off-hours incidents, requests, and escalations
• Perform other tasks as assigned by management

Education and Training

• High school diploma required; college degree strongly preferred
• Relevant mid-level or certifications strongly preferred:
• Cisco CCNA/CCNP/CCIE
• Certified Ethical Hacker or CISSP
• AWS Certified Practitioner / Solution Architect
• Microsoft MCSA/MCSE
• Red Hat RHCSA/RHCE
• ITIL v3/4 Foundation / Six Sigma Black Belt / PMP

Experience

• 5+ years in a technical field
• Experience providing customer support
• Experience in 24x7x365 Managed Services or SaaS organization
• Experience using ITSM and Monitoring tool sets
• Advanced knowledge of desktop operating systems
• Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
• Advanced BCDR solution experience
• Microsoft licensing knowledge and experience
• Experience managing Cloud infrastructure (AWS / Azure)

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
• Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
• Ability to administer unified communications platforms strongly preferred
• Strong knowledge of IT security principles
• Ability to mentor and train analysts and engineers
• Ability to lead projects and teams

Job Type: Full-time

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Remote

We are looking for an experienced 
System Support Engineer
 to join our IT operations team on an urgent basis. The ideal candidate should have hands-on experience in managing, maintaining, and troubleshooting IT systems, networks, and end-user hardware/software.

Responsibilities:

• Install, configure, and support desktop systems, laptops, and related IT hardware.
• Perform system updates, security patches, and routine maintenance.
• Troubleshoot network and connectivity issues efficiently.
• Provide on-site and remote support to end users.
• Maintain inventory of IT assets and ensure compliance with internal standards.
• Assist in server, network, and system administration tasks as required.

Requirements:

• Diploma or Degree in Computer Science, IT, or related field.
• 2–4 years of experience in IT support or system administration.
• Strong knowledge of Windows OS, MS Office, and basic networking concepts.
• Ability to handle pressure, multitask, and deliver within deadlines.
• Excellent problem-solving and communication skills.

Location:
 Mumbai

Availability:
 Immediate joiners preferred

• Type:
   Full-time, On-site

Interested candidates may comment 
"I am Interested"

and one of our team members will get in touch with you shortly.

Data Centre System Support Engineer – Managed Services

We are looking for a Data Centre System Support Engineer to be stationed at the Data Centre in Hyderabad. This role involves managing daily operational activities, tagging hardware, monitoring and supporting system software, and coordinating with the central team in Kolkata for escalations. The candidate will be the first line of support for onsite issue resolution.

• Perform daily system health checks and report any anomalies.
• Carry out hardware tagging , inventory tracking, and update records regularly.
• Handle basic system software support , configuration, patching, and minor bug fixes.
• Monitor hardware configuration, logs, and events , and report any issues.
• Act as the first point of contact for onsite technical issues.
• Escalate unsolved issues, bugs, or anomalies to the central Kolkata support team in a timely manner.
• Coordinate with vendors or OEMs for hardware-level issues if required.
• Maintain documentation related to configurations, updates, and incident logs.
• Adhere to data centre compliance and security policies .
• Provide support during audits, upgrades, or migrations as required.

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 1-3 years of experience in system support, IT operations, or data centre management.
• Good understanding of Linux and Windows server environments , basic networking, and hardware.
• Familiarity with ticketing tools , documentation systems, and escalation procedures.
• Ability to perform basic troubleshooting on servers, network devices, and storage.
• Strong communication skills and the ability to coordinate with remote teams.
• Willingness to work in shifts or on-call as required.

• Experience with data centre environments .
• Exposure to ITIL processes , ISO-compliant data centres, or NOC operations.
• Basic knowledge of system monitoring tools (e.g., Nagios, Zabbix) or log analysis.

About Curefoods

Curefoods is a Bangalore-based house of F&B brands, founded in 2020. The company operates 500+ locations across 50 cities in India, offering a diverse range of cuisines. Curefoods brings together brands such as Kitchens of EatFit, CakeZone, Nomad Pizza, Sharief Bhai, Olio Pizza, Frozen Bottle, Krispy Kreme, and Arambam. Each brand offers a distinct culinary experience, from healthier meal options to regional cuisines and indulgent desserts. The company operates through cloud kitchens and dine-in formats, focusing on food quality, hygiene, and sustainability. Its operations integrate technology and consumer insights to manage scale and efficiency.

Job Description

Providing phone, email, remote, and in-person support to troubleshoot various technical problems

 Installing and configuring computer hardware, software, peripherals, and networking equipment

Resolving issues with internet connectivity, printers, scanners, phones, and other equipment

erforming troubleshooting to diagnose system failures and identifying root causes

anaging technology inventory and placing orders for equipment

scalating complex issues to the appropriate teams if unable to resolve them independently

roviding new system orientation and training to end users

ocumenting technical issues and solutions in a ticketing system

eceiving requests via phone, email, chat, or ticketing systems

sking questions to properly diagnose reported issues

esolving common problems like network connectivity, password reset, email access, printer jamming,

etc.

racking issues from initial report to final resolution

Troubleshoot Issues:

nvestigating error messages

eviewing system and application logs

esting software and hardware to pinpoint faulty component(s)

scalating to a specialized team if unable to diagnose

ocumenting details to share with engineering/development teams

Install & Configure Systems

ormatting, partitioning and imaging hard drives

pgrading or replacing hardware components like memory, network cards, video cards

nstalling operating systems, software drivers and applications

etting up new devices, printers, scanners, etc.

onfiguring system settings, security tools, VPN access etc.

erforming preventative maintenance activities

Manage Inventory & Purchase Equipment

racking computers, devices, peripherals, components, and software licenses

dentifying needs for additional supplies and hardware

esearching products and vendors to find optimal solutions

oordinating with finance/procurement teams on purchases

nstalling and retiring equipment according to refresh cycles

Technical Skills

perating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux

distributions

ardware: Understanding of computer components, mobile devices, printers, networks

oftware: Familiarity with productivity software, collaboration tools, security programs, etc.

iagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues

cripting: Write scripts to automate tasks using languages like PowerShell

etworking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function

Interpersonal Skills

ommunication Skills: Ability to interact with users clearly, politely and patiently

ollaboration: Work with team members to solve issues and implement improvements

raining Abilities: Skills to educate non-technical users on utilizing technology

ocumentation: Note details clearly for future reference

ime Management: Prioritize and handle high volumes of support requests

roblem Solving: Apply logical thinking to tackle technical challenges

Job Overview:

Soffit is seeking a dedicated and qualified System Support Engineer to maintain and enhance its server, storage, and cloud infrastructure. The selected candidate will ensure high system availability, reliable service delivery, and optimized performance. The role requires hands-on experience with both on-premises and cloud-based technologies and the ability to provide Level 2 and Level 3 technical support.

Key Responsibilities:

Technical Responsibilities:

• Maintain and optimize server infrastructure.
• Administer and support on-premises and cloud environments (AWS, M365, EMS).
• Perform proactive server/service monitoring and maintenance.
• Manage patches for servers and storage systems.
• Maintain inventory and asset records for Server/Storage/Cloud environments.
• Generate daily and weekly system performance reports using NOC tools.
• Create monthly availability and performance reports via the IT Service Desk.
• Prepare quarterly infrastructure assessment reports (Excel, PowerPoint).
• Maintain accurate incident and resolution logs within the IT Service Desk system.
• Provide L2 and L3 technical support to end-users when required.
• Implement and track change management requests through the IT Service Desk.
• Adhere strictly to organizational compliance standards including ISO 27001:2022 and TISAX .

On-Call & Escalation Support:

• Provide 24/7 on-call support for critical incidents.

Client Responsibilities:

• Provide necessary access to facilities, systems, and data.
• Ensure timely availability of documentation required for service execution.

Service Provider Responsibilities:

• Deploy a qualified, compliant, and background-verified on-site engineer.
• Perform regular infrastructure maintenance and timely updates.
• Monitor and respond to all IT Incidents, Requests, Changes, and Problems in line with agreed SLAs.
• Conduct and report quarterly audits of infrastructure performance to the Head of IT.

Mandatory Requirements:

• Strong knowledge of M365, EMS, and AWS administration.
• Proven experience in server/storage/cloud support and asset management.
• Familiarity with ITSM tools, change/incident/problem management practices.
• Capability to deliver detailed reports and assessments in Excel and PowerPoint.
• Understanding and compliance with ISO 27001:2022 and TISAX standards.
• Willingness to undergo a technical interview and background verification as part of the selection process.

We are seeking a passionate SRE to join our dynamic team.
The Site Reliability Engineer II - Reliability Engineering & Operations will help ensure the reliability and performance of our trading and clearing server environment.
The successful applicant must be able to solve problems creatively, communicate effectively, and work both independently and collaboratively.
Key Responsibilities

• Collaborate with systems engineers, SRE's and Product engineering teams to monitor, maintain and troubleshoot our Markets systems technology platform.
• Collaborate with stakeholders to improve observability and alerting of our platform to enable data-driven business decisions, faster issue detection and incident resolution.
• Contribute to incident response and on-call rotation - own and resolve escalated incidents, identifying and mitigating root causes associated with distributed computing architecture (client server, intranet/internet), h/w platforms and resources: CPU, memory, virtualization, clustering and Cloud computing.
• Take accountability for delivery of moderately-complex incidents, problems and changes.
• Lead technical discussions for own work and present solutions and approaches.
• Support the migration of markets applications & infrastructure to Google Cloud Platform (GCP).
• Assist in automating tasks to enhance system scalability and reliability.
• Collaborate with cross-functional teams to improve system performance and efficiency
• Defines problems and describes the cause and effect relationship; gathers and compares data about the problems with supervision and documents the details
• Act as a mentor to L2 and L1 colleagues.

Skills

• Experience with Linux & Windows-based systems and Cloud-based platform(s).
• Strong problem-solving and analytical abilities.
• Excellent Effective communication and teamwork skills.
• Experience and knowledge of working with distributed systems.
• Exposure to working with metrics & monitoring: Splunk, Grafana etc.
• Experience working with Infrastructure as Code.
• Competent scripting skills (Python, Bash, etc.).
• Eagerness to learn and adapt in a fast-paced trading environment.

Desirable

• Knowledge of Google Cloud Platform, GKE, and/or GCE.
• Basic knowledge of networking (HTTP/TCP/UDP/IP).
• Experience with Docker & Kubernetes
• Experience in Financial markets.
• Experience working in an agile environment.

CME Group: Where Futures are Made
CME Group is the world's leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.

At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone's perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.

Important Notice:
Recruitment fraud is on the rise, with scammers using misleading promises of job offers and interviews to solicit money and personal information from job seekers. CME Group adheres to established procedures designed to maintain trust, confidence and security throughout our recruitment process. Learn more here.