30,577 IT Support Specialists jobs in India

Position Overview

The Help Desk Support Specialist will provide first-level IT support with a focus on international voice support. The role involves troubleshooting technical issues, handling escalations, and ensuring seamless communication with global customers. The position requires candidates to operate in a 24x7 shift from the Infosys Bangalore office.

Key Responsibilities

Technical Support

• Handle Tier 1 help desk queries through the internal ticketing system and international voice calls.
• Troubleshoot basic IT issues, including password resets, file/folder access, Windows administration, and internet connectivity.
• Escalate complex issues to Tier 2 support or relevant IT specialists.

Customer Interaction

• Provide exceptional customer service to global users via voice, email, and chat.
• Communicate technical solutions clearly to users with varying technical knowledge levels.
• Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction.

Documentation and Compliance

• Document all troubleshooting steps and create knowledgebase articles for common issues.
• Ensure compliance with IT policies, including password management and data protection.
• Maintain records of tickets and follow documentation standards for IT operations.

Operational Efficiency

• Minimize downtime impact on users by efficiently resolving issues and maintaining clear communication during unscheduled downtimes.
• Support continuous improvement by identifying trends in recurring issues and suggesting proactive solutions.

Team Collaboration

• Interact regularly with IT management for updates on operational activities.
• Collaborate with team members to assess support needs and improve processes.

Requirements

Experience and Skills

• 3–4 years of experience in customer service or a help desk environment, with international voice support experience.
• Strong command of English and excellent verbal and written communication skills.
• Hands-on experience with IT troubleshooting in areas such as password management, Windows administration, and basic networking.
• Familiarity with ticketing systems and standard IT operating procedures.

Attributes

• Ability to work in 24x7 shifts, including weekends and holidays.
• Strong problem-solving and multitasking skills.
• Customer-oriented approach with the ability to manage high-pressure situations effectively.

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

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Designation: IT Helpdesk Support

Preferred Experience: 3-5 years

Job Summary:

As a Customer Desktop Support and Internal IT Analyst, you will be working with a group of skilled team members supporting and managing software and hardware support requests across the organization as well as supporting our external application users.

You will be part of a support process that ensures our employees experience a well-oiled internal IT machine and that our customers resolve their issues in a timely manner.

You will work closely with our product team to understand the capabilities and functionality of our platforms and our engineering and QA teams to work through issues and create and route potential defects.

Key Responsibilities:

• Provides first-level technical support and IT assistance to staff and customers.
• Completely and accurately troubleshoots and handles any problems that arise at locations, providing resolution and/or training as needed.
• Processes hardware/software prior to installation (ex: orders, set-ups, and tests) and schedules installation.
• Identifies problems and determines and provides/implements appropriate corrective action in a timely manner.
• Routes second-level system questions to the appropriate parties.
• Consulting with IT managers and other departments as required.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner. Monitoring hardware, software, and system performance metrics.
• Updating computer software as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support.
• Problem Solve and Troubleshoot as the first line of defense in finding the root cause of a reported application issue.
• Work product support tickets from internal team members and escalations from customer support.
• Effectively use Jira to ensure that all actions, discussions, and resolutions pertaining to escalated issues are properly tracked.

Required Skills & Qualifications:

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Ability to determine IT needs and train end-users.
• Proficiency in IT helpdesk software, such as Jira.
• Experience in documenting processes and monitoring performance metrics.
• Demonstrated knowledge of system security.
• Ability to keep up with technical innovation and trends in IT support.
• Strong analytical and problem-solving skills.
• Demonstrated ability to resolve issues by using independent judgment to assess the situation, quickly formulate potential solutions, and present options for resolution.
• Excellent written interpersonal communication and verbal skills, as well as strong listening skills.
• Strong customer relations skills.
• Ability to handle multiple priorities and high-volume workloads in a calm and efficient manner.
• Exhibit above-average reasoning ability by clearly defining problems, analyzing data,

Company Overview:

Aventior is a leading provider of innovative technology solutions for businesses across a wide range of industries. At Aventior, we leverage cutting-edge technologies like AI, ML Ops, DevOps, and many more to help our clients solve complex business problems and drive growth.

We also provide a full range of data development and management services, including Cloud Data Architecture, Universal Data Models, Data Transformation & and ETL, Data Lakes, User Management, Analytics and visualization, and automated data capture (for scanned documents and unstructured/semi-structured data sources). Our team of experienced professionals combines deep industry knowledge with expertise in the latest technologies to deliver customized solutions that meet the unique needs of each of our clients. Whether you are looking to streamline your operations, enhance your customer experience, or improve your decision-making process, Aventior has the skills and resources to help you achieve your goals.

We bring a well-rounded cross-industry and multi-client perspective to our client engagements. Our strategy is grounded in design, implementation, innovation, migration, and support. We have a global delivery model, a multi-country presence, and a team well-equipped with professionals and experts in the field.

Job Title: IT Support Lead (Helpdesk + L1 Network Engineer + Vendor Coordinator)

Location: Gurgaon

Experience Required: 5-8 years (Minimum-5)

Job Summary
We are seeking a dynamic and versatile IT professional who can handle a mix of responsibilities across IT helpdesk support, L1 network troubleshooting, and vendor coordination. The ideal candidate should be technically competent, customer-service oriented, and organized with strong communication skills.

Key Responsibilities
IT Helpdesk Support (60%)

• Provide first-level technical support for desktops, laptops, printers, and software applications.
• Handle ticketing system and respond to support requests (Windows/MacOS).
• Troubleshoot issues related to MS Office 365, Outlook, Teams, and common business applications.
• Manage user onboarding/offboarding including account creation, access control, and asset assignment.
• Install and configure systems and applications based on company policies.

L1 Network Engineer (25%)

• Monitor and troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
• Assist in basic firewall/router/modem configuration and health checks.
• Escalate complex network issues to L2/L3 or external service providers as required.
• Support IP telephony and video conferencing systems.
• Maintain logs and ensure uptime of basic infrastructure.

Vendor Coordination (15%)

• Act as point of contact for IT vendors (hardware suppliers, ISPs, AMC providers).
• Track and manage IT inventory, warranties, and AMC contracts.
• Coordinate service requests, quotes, and follow-ups for timely delivery and support.
• Assist in IT procurement processes and maintain asset registers.

Qualifications

• Bachelor's degree in IT/Computer Science or equivalent diploma.
• Industry certifications preferred: CompTIA A+ / Network+ / ITIL Foundation / CCNA (basic).
• Proven experience in Helpdesk/Support and basic network troubleshooting.
• Experience using ticketing tools like Freshservice, ServiceNow, or Zoho Desk.
• Knowledge of Office 365 administration, Active Directory, VPN, and endpoint protection EDR , DLP , Web Proxy

Skills

• Excellent problem-solving and multitasking skills.
• Strong communication and interpersonal abilities.
• Vendor management and basic procurement understanding.
• Ability to document SOPs and maintain service logs.

Employment Type: Full-time

Shift Timing: Day Shift (Monday to Friday)

Skills: ms office,outlook,vendor coordination,firewall,router configuration,troubleshooting

Role Description

This is a full-time on-site role for an Information Technology Help Desk Support specialist located in Ghaziabad. The role involves providing technical support to users, resolving hardware and software issues, maintaining and troubleshooting network systems, ensuring network security, and offering exceptional customer service. Additionally, the role involves documenting incidents and service requests, and escalating more complex issues to higher-level IT support staff when necessary.

Qualifications

• Proficiency in Network Administration and Network Security
• Strong skills in Information Technology and Troubleshooting
• Excellent Customer Service skills
• Ability to solve complex technical problems and to work efficiently under pressure
• Good communication skills and the ability to explain technical issues to non-technical users
• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience in help desk or IT support roles is a plus
• Certifications such as CompTIA A+, Network+, or similar are beneficial

Axtria – An Overview:

Axtria is a global provider of cloud software and data analytics to the Life Sciences industry. We help Life Sciences companies transform the product commercialization journey to drive sales growth and improve healthcare outcomes for patients. We are acutely aware that our work impacts millions of patients and lead passionately to improve their lives.

Since our founding in 2010, technology innovation has been our winning differentiation, and we continue to leapfrog competition with platforms that deploy Artificial Intelligence and Machine Learning. Our cloud-based platforms - Axtria DataMaxTM, Axtria InsightsIQTM, Axtria SalesIQTM, and Axtria MarketingIQTM - enable customers to efficiently manage data, leverage data science to deliver insights for sales and marketing planning and manage end-to-end commercial operations. With customers in over 30 countries, Axtria is one of the biggest global commercial solutions providers in the Life Sciences industry. We continue to win industry recognition for growth and are featured in some of the most aspirational lists - INC 5000, Deloitte FAST 500, NJBiz FAST 50, SmartCEO Future 50, Red Herring 100, and several other growth and technology awards.

Axtria is looking for exceptional talent to join our rapidly growing global team. People are our biggest perk Our transparent and collaborative culture offers a chance to work with some of the brightest minds in the industry. Axtria Institute, our in-house university, offers the best training in the industry and an opportunity to learn in a structured environment. A customized career progression plan ensures every associate is setup for success and able to do meaningful work in a fun environment. We want our legacy to be the leaders we produce for the industry.

Role & Responsibilities at Job:

• Support Service requests and incidents related to IT ops ( Axtria Now)
• Daily Health checks, Incident Monitoring, Incident Reports and Management, Incident Response and Follow-ups
• Laptop imaging with standard application
• AD attribute updating as per the Empower Record, DL Management,
  O365 Management
• Zoho remote management
• Maintain and update the inventory of various management accounts & access and coordinate with the audit team during access reviews
• Participation in internal and External SOC2 Audits, EY incidents review and action, Capture all the evidence and share it over email for Audit purposes
• Domain users , SMFT users, hardware inventory reconciliation
• Exception management
• Creation of Users account with all standard app access and licenses
• Laptop reimaging as per standard laptop Hardening guideline
• Arranging Induction session
• VDI setup
• Asset collection and wiping remotely
• Taking backup based on request and license removal.
• Coordination with Vendor on Hardware-related issues.
• Poly VC devices Management and support.
• Onboarding / Offboarding
• IT Service desk / Ticketing (P1/P2/P3/P4)
• Continuously enhancing knowledge and skills to remains abreast of the industry trends and updates on information security issues and data privacy topics
• Excellent communication and advocacy skills, both verbal and written, with the ability to understand and communicate technical and as well as compliance requirements
• Strong documentation skills in writing process documents, guidelines, checklists etc.
• Proven experience in a network administrator role
• Hands on experience in networking, LAN, WAN, Wireless technologies, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN's remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• CCNA certification

Skill Set required:

• Proficient knowledge of
• Windows, Mac operating systems
• IOS / Android / Windows mobiles
• Working knowledge MDM (VMware Workspace One / Intune)
• Basic Network
• Information security guidelines

Qualification:-

• BE / BTech / BCA / MCA
• Certifications: Microsoft Certified (good to have)

Required Experience:

• 5-7 years of exp.

Role:  Desktop Support Engineer

Location

: Hyderabad, India

Job description

We are seeking a proactive and skilled
Desktop Support Engineer

to provide technical assistance and ensure smooth day-to-day operations of our IT systems. You will be the first point of contact for end-users, troubleshooting hardware and software issues, managing installations, and maintaining system performance. This role requires strong problem-solving skills, attention to detail, and excellent communication.

Responsibilities:

• Serve as the first line of support for desktop, laptop, and peripheral device issues (Windows and macOS environments).
• Install, configure, and maintain operating systems, applications, and hardware.
• Troubleshoot hardware failures, network connectivity issues, and software errors.
• Provide remote and on-site technical support to end-users.
• Manage user accounts, permissions, and email setups in Active Directory / Office 365.
• Maintain asset inventory and track hardware/software licenses.
• Collaborate with IT team members on infrastructure upgrades, system migrations, and security patches.
• Ensure adherence to IT security policies and best practices.
• Document technical issues, resolutions, and standard operating procedures.
• Train and guide users on system usage and best practices.

Requirements:

• Bachelor's degree in IT, Computer Science, or related field, or equivalent work experience.
• 2+ years of experience in desktop support or IT helpdesk role.
• Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common enterprise applications.
• Experience with troubleshooting hardware, printers, and mobile devices.
• Familiarity with Active Directory, Office 365 administration, and remote desktop tools.
• Excellent problem-solving and communication skills.

Technical Support / Help-desk Support Team Lead

Hyderabad(ONSITE)

Full Time Opportunity

Must Have Skills :

• Degree Certificate
• 1 - 2 years of experience as lead in an IT environment
• Excellent communication skills, should be able to hold a conversation
• Good customer service skills, multitasking and documentation skills
• Ability to adjust quickly to the changing priorities and implement the same per business requirements

People Management

• Shrinkage Management:
• Attrition Management:
• Conflict Resolution:
• Issue Mitigation

Process Management

• Monitoring and Control of Queues:
• Continuous Process Improvement:
• Implementation of Process Updates:

Team Development and Mentorship

• Regular Audits:
• Training Needs Identification:
• Key Focus Areas Evaluation:
• Conducting Huddles:.

Client Management

• Problem Determination:
• Resolution and Escalation:
• Client Communication:

Reporting and Feedback

• Capacity Planning:
• Data Analysis and Metrics:
• Feedback Mechanisms

Thanks & Regards

Ramdas Sakthivel | Sr.Technical Recruiter

Arthur Grand Technologies Inc

Job Type: Full-time

Pay: ₹600, ₹1,000,000.00 per year

Work Location: In person