8,237 Technical Support jobs in India

Customer Technical Support

New Delhi, Delhi INTINERI INFOSOL PRIVATE LIMITED

Posted today

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Job Description

Experience: 2 Month - 1 Years

Budget : 25k

Notice Period: Immediate joiner

Job Mode: Rotational Shift



Job Duties:


1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.




2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.




3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.




4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.




5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.




6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.




7. Reporting: Completing call logs and generating relevant reports for management



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Customer Technical Support

New Delhi, Delhi INTINERI INFOSOL PRIVATE LIMITED

Posted 26 days ago

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Job Description

full-time

Experience: 2 Month - 1 Years

Budget : 25k

Notice Period: Immediate joiner

Job Mode: Rotational Shift



Job Duties:


1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.




2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.




3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.




4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.




5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.




6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.




7. Reporting: Completing call logs and generating relevant reports for management



This advertiser has chosen not to accept applicants from your region.

Customer Technical Support Specialist

Teradata

Posted 5 days ago

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Job Description

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
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Customer Technical Support Specialist

Hyderabad, Andhra Pradesh Teradata

Posted 5 days ago

Job Viewed

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Job Description

**Our Company**
At Teradata, we believe that people thrive when empowered with better information. That's why we built the most complete cloud analytics and data platform for AI. By delivering harmonized data, trusted AI, and faster innovation, we uplift and empower our customers-and our customers' customers-to make better, more confident decisions. The world's top companies across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise.
**What You'll Do**
The Teradata Global Support Organization-Base (GSO BASE) Support team is a 24x7, high volume global support center. Along with incident management, we provide technical/functional knowledge necessary to resolve customer's problems, both internal and external. The support is provided in multiple languages across the globe.
The **Technical Support Specialist** works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata's Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. Below are the key responsibilities for this role:
+ Provide frontline support to Teradata global customers with a primary focus on the region of France and willing to work in the CET time zone.
+ Accept and respond to incoming calls, incidents, and emails.
+ Provide Initial problem triage and clarify problem definition.
+ Track, monitor and maintain incident progress.
+ You should be able to collaborate effectively with other support analysts, developers, engineers, and various teams to resolve complex issues.
+ Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
+ Search knowledge bases for known solutions to known problems.
+ Identification and management of duplicate incidents.
+ Extract logs, dumps, error files from customer systems and analyze.
+ Isolate problem area through problem recreation.
+ Provide remote support to on-site resources.
+ Coordinate with customers and end-users to implement solutions.
+ Log problem resolution and support knowledge creation.
+ Coordinates activities associated with product/service resolution issues.
**Who You'll Work With**
As the Technical Support Specialist for GSO BASE typically works in a collaborative environment and interacts with various teams and individuals within Teradata. Some of the key stakeholders and colleagues that a Technical Support Specialist- French Support may work with Customers, Product Support Engineers, Platform support engineers, Service Experience Managers, Critical Support Managers, Infrastructure and Operations Teams, Training and Onboarding Teams, Third-party Vendors, and other Engineering teams.
**What Makes You a Qualified Candidate**
+ Provide frontline support to Teradata global customers with a primary focus on the region of France.
+ The candidate must possess native-level fluency in both written and spoken French. This is essential for effectively communicating with our French speaking customers and colleagues.
+ Excellent oral and written communications skills in English.
+ 3-5 years of Technical Support related experience.
+ BA/BS in Computer Science or equivalent experience.
+ Good Database and Operating System knowledge.
+ Experience in Help Desk/Customer service position is a plus.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of UNIX, Linux, Windows, and other current operating systems.
+ Knowledge of Teradata support tools including the installation of remote tools is a plus.
**What You'll Bring**
As a Technical Support Specialist for GSO BASE, you will need to bring a combination of technical expertise, customer service skills, and problem-solving abilities to effectively assist customers with their on-Prem and Cloud-related issues. You will serve as a bridge between customers and the technical aspects of Teradata services. Your ability to solve problems, provide excellent customer service, and stay current with cloud & On Prem technologies will be essential in ensuring customer satisfaction and success in this role. Below are the preferred qualifications to excel in this role:
+ Knowledge of TDBMS or other relational databases.
+ Knowledge of Linux, UNIX, Windows, and other current operating systems.
+ Knowledge of Support Center procedures and troubleshooting protocols.
+ Knowledge of remote support tools including installation.
+ Knowledge of Cloud technologies.
#LI-AH1
Why We Think You'll Love Teradata
We prioritize a people-first culture because we know our people are at the very heart of our success. We embrace a flexible work model because we trust our people to make decisions about how, when, and where they work. We focus on well-being because we care about our people and their ability to thrive both personally and professionally. We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are.
This advertiser has chosen not to accept applicants from your region.

Specialist- Customer Technical Support

Mumbai, Maharashtra Danaher Corporation

Posted 11 days ago

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Job Description

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Specialist- Customer Technical Support for Beckman Coulter Diagnostics is responsible for providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team. The goals of his/her activities are to help to create and maintain a high level of customer satisfaction and a good company image.
This position is part of the Technical Excellence Center located in Mumbai and will be Onsite, based in Mumbai. At Technical Excellence Center, our vision is to ensure quick response to our valued customers through tele support to resolve their queries and relentlessly delivering solutions through technology advancement to improve uptime and turnaround time of equipment.
You will be a part of the Technical Excellence Center team and report to the Lead - TEC responsible for responding to customer calls in a timely manner, identifying and escalating priority issues as per customers specifications, providing technical support to the customers and resolving the technical and application issues. If you thrive in an amazing and multifunctional role and want to work to build a world-class Customer Service Support organization.
In this role, you will have the opportunity to:
+ Provide timely and effective technical and application support to customers, ensuring resolution of issues related to Beckman products. Perform telephonic troubleshooting, maintenance, software updates, and necessary product modifications as required. Undergo cross-functional training to gain proficiency in both service and application aspects of Beckman instruments. Deliver second-level technical support and escalate or redirect complex issues to appropriate expert resources when necessary. Respond to customer inquiries, accurately assess their needs, and determine the most effective resolution path.Adhere strictly to standard operating procedures and company-defined service protocols. Resolve technical problems efficiently to maintain high fix-rate targets and ensure customer satisfaction.
+ Leverage advanced clinical laboratory knowledge and hands-on experience to support complex escalations and perform in-depth troubleshooting. Monitor, collect, and analyze customer complaint data to identify trends and drive continuous improvement in customer satisfaction.
+ Effectively prioritize tasks and manage time to meet critical deadlines in a dynamic support environment.
+ Apply logical thinking and creative problem-solving to facilitate swift and effective issue resolution. Utilize customer interaction data and feedback to implement service enhancements and strengthen customer relationships.
+ Handle internal and external conflicts professionally, turning challenges into opportunities for process and service improvement. Demonstrate strong team spirit by actively collaborating with peers, sharing knowledge, and supporting colleagues to achieve common goals and ensure seamless service delivery.
The essential requirements of the job include:
+ Education: Biomedical/ Electronics/Instrumentation. M.Sc./BE/B. Tech
+ Experience: Minimum 2-3 Years Experience in IVD Service, application or Clinical Laboratory.
+ Essential Skills: Good Computer Skills on Word, Excel, Power Point is a must.
+ Possess good telephonic troubleshooting, demonstrating excellent phone etiquette and clear communication.
+ Strong proficiency in spoken English and Hindi is essential for effective customer communication. The ability to communicate at least one or more additional regional language is a valuable advantage.
It would be a plus if you also possess previous experience in:
+ Field service/ Application in Biochemistry, Immunology, Hematology.
+ Working experience as Phone support specialist.
+ Working as Lab technologist in Hospital.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Technical Support

New Delhi, Delhi Brainwork Technologies

Posted today

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Job Description

An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:
  • The candidate need to possess a very logical thinking in order to handle the technical issues
  • Should have active thinking capabilities to alert the team on emergency issues without any delay.
  • Writing and reading skills to send alerts to the technical team
  • Coordinating and team skills are required between the engineers of the same level in order to issues.
  • This advertiser has chosen not to accept applicants from your region.

    Technical Support

    Thiruvananthapuram, Kerala CONNECTING 2 WORK

    Posted today

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    Job Description

    Responsibilities:

    ▪ Identifying hardware and software solutions.

    ▪ Troubleshooting technical issues.

    ▪ Diagnosing and repairing faults.

    ▪ Resolving network issues.

    ▪ Installing and configuring hardware and software.

    ▪ Speaking to customers to quickly get to the root of their problem.

    ▪ Providing timely and accurate customer feedback.

    ▪ Talking customers through a series of actions to resolve a problem.

    ▪ Following up with clients to ensure the problem is resolved.

    ▪ Replacing or repairing the necessary parts.

    ▪ Supporting the roll-out of new applications.

    ▪ Providing support in the form of procedural documentation.

    ▪ Managing multiple cases at one time.

    ▪ Testing and evaluating new technologies.

    ▪ Conducting electrical safety checks on equipment.

    Technical Support Requirements:

    ▪ Degree in Computer Science or Information Technology.

    ▪ Certification in Microsoft, Linux, or Cisco is advantageous.

    ▪ Prior experience in tech support, desktop support, or a similar role.

    ▪ Proficiency in Windows/Linux/Mac OS.

    ▪ Experience with remote desktop applications and help desk software.

    ▪ Attention to detail and good problem-solving skills.

    ▪ Excellent interpersonal skills.

    ▪ Good written and verbal communication.

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    Technical support

    Pune, Maharashtra Radical Technologies

    Posted today

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    Job Description

    Appy Before

    Position: Technical support
    Location:  Pune
    Experience: 1 year
    CTC  Details: It would be disclosed after the HR round as depends on the performance.

    Requirements:
    Qualification: Any Graduate
    Certification:  Microsoft Azure/Cisco/AWS/red hat/Cybersecurity/MCSA
    Department: Technical Department
    Employment Type: Full Time, Permanent
    Shift: Night Shift
    Gender: Male Only

    Responsibilities:

    Network Support:
    1. Monitor network performance to ensure optimal uptime and availability.
    2. Troubleshoot and resolve network issues, including LAN, WAN, and WLAN problems.
    3. Manage and configure network devices such as routers, switches, firewalls, and load
    balancers.
    4. Perform network maintenance and system upgrades including service packs, patches,
    hot fixes, and security configurations.
    5. Assist in the design and implementation of network solutions and improvements.
    Server Support:
    1. Monitor server performance and ensure system availability and reliability.
    2. Manage and support physical and virtual server environments (e.g., VMware, Hyper-V).
    3. Perform regular backup operations and implement appropriate processes for data
    protection, disaster recovery, and failover procedures.
    4. Install, configure, and maintain operating systems, software, and hardware.
    5. Troubleshoot server issues related to hardware, software, and network configurations.
    6. Collaborate with L1 support and other IT teams to resolve complex issues.
    Security and Compliance:
    1. Implement and maintain security protocols to protect network and server infrastructure.
    Ensure compliance with organizational policies and regulatory requirements.
    2. Conduct regular security audits and vulnerability assessments.
    3. Respond to security incidents and provide resolutions.
    Documentation and Reporting:
    1. Maintain accurate documentation of network and server configurations, processes, and
    procedures.
    2. Generate regular reports on system performance, issues, and resolutions.
    3. Provide training and support to L1 support staff and end-users as needed.

    .aol-progress{background-color: #ddd} .aol-progress-count{background-color: # } .aol-progress-counter{color: # } *Full NamePhoneEmailCurrent Employment Status?Year Of PassoutTotal year Of ExperienceRelevant Year Of ExperienceCurrent Annual salaryPrimary SkillSecondary SkillEducationResume UploadMessage

    Fields with (*) are compulsory.

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    Technical Support

    Pune, Maharashtra White Force

    Posted today

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    Job Description

    Job description



    Responsibilities:
    List the responsibilities, these should be the roles KPIs that we would measure
    on
    Essential functions and duties:
    1. Takes ownership of technical issues and works towards getting them
    resolved to closure with a minimum TAT.
    2. Works with existing team members to successfully triage tech support
    tickets
    3. Provides responsive and exceptional support to customers
    4. Resolves escalated customer complaints without the need for team lead
    intervention
    5. Documents troubleshooting and problem resolution steps
    6. Participates in providing training to customers if required
    7. Gathers performance metrics
    8. Performs other related duties and responsibilities as assigned
    Requirements:
    For the Type role activities we have identified the required skills, this list must
    cover all of them along with educational and other qualifications
    1. Bachelor's degree in engineering preferably CS/IT required
    2. Experience/ Keen interest with relational Database systems such as Jira
    and MySQL preferred
    3. Excellent communication skills in English
    4. Customer centric and a proactive mindset
    5. An inquisitive and analytical mind & troubleshooting skill
    6. A hunger to acquire technical knowledge
    7. Must have strong collaborative skills coupled with the ability to question
    8. Must have an understanding of standard business practices
    9. Must have good writing skills (for documenting the process)
    10.Must have strong communication and presentation skills



    interested candidates can contact on 
    /

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    Technical Support

    600001 Chennai, Tamil Nadu Sisco Jobs

    Posted 338 days ago

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    Job Description

    Permanent
    Job Title: Technical Support - Dental EquipmentLocation: Pan India (Travel Required)Salary: Up to ₹35,000 Net per monthExperience: Minimum 2 - 5 years of experienceQualification: Graduate Job Responsibilities :Perform the installation of dental chairs and related equipment at various dental clinics and hospitals.Handle the regular maintenance and servicing of dental chairs to ensure optimal functioning.Conduct routine checks and troubleshoot any issues related to dental chairs.Provide service and repair for dental products such as dental engines, physio units, dental implant handpieces, implant motors, etc.Diagnose problems and implement effective repair solutions.Utilize expertise in Dental Cone Beam Computed Tomography (CBCT) to provide technical support and troubleshoot related issues.Be ready and available to travel across India for on-site installations, repairs, and service requests as per client needs.Be prepared to work on holidays or outside regular working hours as required by client demands.RequirementsStrong technical knowledge in dental equipment installation, repair, and maintenance.Proficiency in handling and repairing a wide range of dental products including dental engines, physio units, dental implant hand pieces, and motors.Expertise in Dental CBCT (X-ray) systems and ability to troubleshoot issues.Ability to work independently and manage multiple tasks in a fast-paced environment.Excellent problem-solving skills and attention to detail.Strong communication skills to interact with clients effectively and provide technical support. Additional Requirements :Willingness to travel Pan India as required.Flexibility to work on holidays and outside of regular business hours. Other Benefits :Provided for travel-related expenses.Coverage for business-related phone expenses.Provident Fund and Medical Insurance coverage included.
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