Explore exciting Customer Support Engineer job opportunities. These roles blend technical expertise with 10,471 Customer Support Engineer jobs in India
Customer Support engineer
Posted today
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Customer Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Location: Pune
Company: Medispec
Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc.
- Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
- Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
- Conduct instrument calibrations, performance checks, and preventive maintenance.
- Provide technical demonstrations and support sales teams with specific customer requirements.
- Upgrade and enhance service tools, jigs, and procedures as required.
- Recommend improvements in instrument operation and maintenance procedures.
- Train customers on equipment usage, maintenance, and best practices.
- Collect and analyze customer feedback to enhance service quality and product reliability.
- Document service activities, maintain product manuals, and submit regular service reports.
- Participate in service training programs and stay updated on the latest technological advancements.
- Liaise with technical teams and provide insights for product development and enhancement.
- Requirements:Education: Bachelor's/Master’s degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related fields).
- Experience: 2+ years in servicing analytical/life science equipment.
- Strong troubleshooting and diagnostic skills.
- Ability to work independently and manage multiple service requests.
- Excellent communication and customer interaction skills.
- Willingness to travel 75% within the assigned region.
If interested, please send your resume to
Customer Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Notice Period: Immediate.
Job Description:
- Strong communications skills.
- Excellent spoken and written English communication skills.
- Effective, polished interaction with customer to gather information quickly.
- explain customer responsibilities in resolving issue.
- communicate next steps and status; and inspire confidence.
- Demonstrable troubleshooting skills.
- Cross-team collaboration.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills. Exploratory learning skills.
- The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Regards
Poornima P
LTIMindtree
Customer Support Engineer
Posted 7 days ago
Job Viewed
Job Description
Position: Customer Support-Engineer I
Location: Bangalore
The Opportunity
“As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.
What You’ll Contribute
• Product/Customer support for global clients.
• Manage the flow of customer’s incidents via telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs.
• Triage and escalate incidents in a timely manner according to standard operating procedures.
• Act as a liaison between engineering and consulting teams to resolve incidents.
• Maintain and determine ways to improve the customer experience and always demonstrating a strong client-focus with professional communication.
• Maintaining timely, complete and accurate problem status data, resolving routine and complex end-user problems in assigned product areas.
• Providing technical upgrade services on these solutions and assisting colleagues involved with prospects or new client implementations.
• You will be using/ working on these skills: Linux, SQL, API, basic networking knowledge, Java, Kubernetes
What We’re Seeking
• Need to have skills: Linux, SQL, API, basic networking knowledge, Java, Kubernetes
• Nice to have skills: Kafka, Cassandra, AWS, Elasticsearchkibana, Python, SAML 2.0, Okta, Git
• Bachelor’s degree or equivalent.
• Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions.
• Good customer-facing skills in general to handle phone and emails of clients.
• Good understanding about enterprise level application support and infrastructure support.
• Good knowledge on cloud platform.
• Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
• Ability to prioritize and manage multiple incidents.
• Demonstrated ability to interact with diverse customer base successfully.
• Knowledge/prior exposure to incident/problem/change management.
• Understanding of ITIL framework.
• Knowledge of AWS concepts.
• Fluency in English. Excellent written and verbal skills.
•Willing to participate on-call rotation to support after hours/weekend.
Our Offer to You
• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
Customer Support Engineer
Posted 3 days ago
Job Viewed
Job Description
Company: Medispec
Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc.
Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
Conduct instrument calibrations, performance checks, and preventive maintenance.
Provide technical demonstrations and support sales teams with specific customer requirements.
Upgrade and enhance service tools, jigs, and procedures as required.
Recommend improvements in instrument operation and maintenance procedures.
Train customers on equipment usage, maintenance, and best practices.
Collect and analyze customer feedback to enhance service quality and product reliability.
Document service activities, maintain product manuals, and submit regular service reports.
Participate in service training programs and stay updated on the latest technological advancements.
Liaise with technical teams and provide insights for product development and enhancement.
Requirements:Education: Bachelor's/Master’s degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related fields).
Experience: 2+ years in servicing analytical/life science equipment.
Strong troubleshooting and diagnostic skills.
Ability to work independently and manage multiple service requests.
Excellent communication and customer interaction skills.
Willingness to travel 75% within the assigned region.
If interested, please send your resume to
Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Job Description:
Strong communications skills.
Excellent spoken and written English communication skills.
Effective, polished interaction with customer to gather information quickly.
explain customer responsibilities in resolving issue.
communicate next steps and status; and inspire confidence.
Demonstrable troubleshooting skills.
Cross-team collaboration.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
Online Account/Login troubleshooting skills. Exploratory learning skills.
The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Regards
Poornima P
LTIMindtree
Customer Support Engineer
Posted 5 days ago
Job Viewed
Job Description
Location: Bangalore
The Opportunity
“As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.
What You’ll Contribute
• Product/Customer support for global clients.
• Manage the flow of customer’s incidents via telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs.
• Triage and escalate incidents in a timely manner according to standard operating procedures.
• Act as a liaison between engineering and consulting teams to resolve incidents.
• Maintain and determine ways to improve the customer experience and always demonstrating a strong client-focus with professional communication.
• Maintaining timely, complete and accurate problem status data, resolving routine and complex end-user problems in assigned product areas.
• Providing technical upgrade services on these solutions and assisting colleagues involved with prospects or new client implementations.
• You will be using/ working on these skills: Linux, SQL, API, basic networking knowledge, Java, Kubernetes
What We’re Seeking
• Need to have skills: Linux, SQL, API, basic networking knowledge, Java, Kubernetes
• Nice to have skills: Kafka, Cassandra, AWS, Elasticsearchkibana, Python, SAML 2.0, Okta, Git
• Bachelor’s degree or equivalent.
• Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions.
• Good customer-facing skills in general to handle phone and emails of clients.
• Good understanding about enterprise level application support and infrastructure support.
• Good knowledge on cloud platform.
• Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.
• Ability to prioritize and manage multiple incidents.
• Demonstrated ability to interact with diverse customer base successfully.
• Knowledge/prior exposure to incident/problem/change management.
• Understanding of ITIL framework.
• Knowledge of AWS concepts.
• Fluency in English. Excellent written and verbal skills.
•Willing to participate on-call rotation to support after hours/weekend.
Our Offer to You
• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
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Customer Support Engineer
Posted today
Job Viewed
Job Description
Location: Pune
Company: Medispec
Products Handled: Multimode Readers, Flow Cytometers, Cell Imaging Systems, Surface Plasmon Resonance Instruments, CO₂ Incubators, Gel Documentation Systems, etc.
- Job Responsibilities:Install, maintain, troubleshoot, and repair scientific instruments at customer sites.
- Respond to customer service requests, including AMC (Annual Maintenance Contracts), CMC (Comprehensive Maintenance Contracts), breakdowns, and technical support.
- Conduct instrument calibrations, performance checks, and preventive maintenance.
- Provide technical demonstrations and support sales teams with specific customer requirements.
- Upgrade and enhance service tools, jigs, and procedures as required.
- Recommend improvements in instrument operation and maintenance procedures.
- Train customers on equipment usage, maintenance, and best practices.
- Collect and analyze customer feedback to enhance service quality and product reliability.
- Document service activities, maintain product manuals, and submit regular service reports.
- Participate in service training programs and stay updated on the latest technological advancements.
- Liaise with technical teams and provide insights for product development and enhancement.
- Requirements:Education: Bachelor's/Master’s degree or Diploma in Engineering (Electronics, Biomedical, Instrumentation, or related fields).
- Experience: 2+ years in servicing analytical/life science equipment.
- Strong troubleshooting and diagnostic skills.
- Ability to work independently and manage multiple service requests.
- Excellent communication and customer interaction skills.
- Willingness to travel 75% within the assigned region.
If interested, please send your resume to