20,547 Customer Support Engineer jobs in India

Company Description

Bergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen Systems has been setting standards for industrial solutions in India with innovative designs, high durability, and cost-effectiveness.

Role Description

This is a full-time on-site role for a Customer Support Engineer at Bergen Systems Pvt Ltd in Bengaluru. The Customer Support Engineer will be responsible for conducting machine installation, providing customer support, troubleshooting technical issues, and offering field service support on-site for the machinery which we supply.

Qualifications

• Customer Support, Technical Support, and Field Service skills - for machinery
• Strong troubleshooting and communication skills
• Ability to work effectively on-site and interact with clients
• Experience in machinery - PLC, drives, sensors, motors, automation
• Degree in Engineering or relevant field is preferred
• Certifications in customer support or technical fields are a plus
• A background in PCB Assembly segment would be preferable - experience on SMT machines.

Company Description

Bergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set standards for industrial solutions with innovative, compact, and efficient designs, high durability, and cost-effectiveness, all backed by unparalleled customer support.

Role Description

This is a full-time on-site role for a Customer Support Engineer located in Ahmedabad. The Customer Support Engineer will be responsible for providing customer support, troubleshooting technical issues, delivering technical support, maintaining effective communication with clients, and performing field service activities. The opening is for our 'Semiconductor division' , handling machines involved in Semiconductor chip manufacturing process (Packaging).

Qualifications

• Customer Support and Technical Support skills
• Troubleshooting capabilities
• Strong communication skills
• Field service experience - Automation (machines involving advanced automation)
• Ability to work independently and collaboratively
• Bachelor's degree in Engineering, Computer Science, or related field

Work Schedule
Standard (Mon-Fri)

Environmental Conditions
Laboratory Setting, Office

Key Responsibilities

• Serve as the primary technical contact for customers using Empower CDS in regulated environments (e.g., pharmaceutical, biopharma).
• Identify and resolve complex issues related to Empower software, including data acquisition, processing, reporting, and system connectivity.
• Provide remote and on-site support for Empower installations, upgrades, and configurations in client-server environments.
• Design custom calculation reports for different tests, products, and integration with external systems such as LIMS.
• Collaborate with IT teams to ensure accurate integration with LIMS, Active Directory, and network infrastructure (on-premise/Cloud).
• Assist in system validation, including IQ/OQ/PQ documentation and execution.
• Deliver training and mentoring to internal teams and end-users.
• Maintain detailed records of support cases, resolutions, and customer interactions using CRM or ticketing systems.
• Work closely with Thermo Fisher India technical support and product teams to advance and resolve critical issues.
• Keep updated with Empower software updates, patches, and industry developments.

Required Qualifications

• Bachelor's degree or equivalent experience in Computer Science, Information Technology, or a related field.
• Proven experience with Empower CDS and its deployment in regulated environments.
• Strong problem-solving skills and the ability to identify and resolve complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a collaborative team.
• Familiarity with network infrastructure and integration with external systems such as LIMS.
• Experience in system validation, including IQ/OQ/PQ.

Why Join Us?

At Thermo Fisher Scientific, you will be part of an ambitious team dedicated to making the world healthier, cleaner, and safer. You will have the opportunity to work on world-class projects, collaborate with hard-working colleagues, and make a significant impact on the scientific community. Join us and contribute to our mission with your proven skills and experience. We are committed to encouraging an inclusive environment where a diverse group of backgrounds and perspectives are valued. Be part of something outstanding and help us achieve flawless execution in everything we do

About the Role

We're looking for a 
Customer Support Engineer
to join our 
Onemind Cloud Services
team. You'll be the first line of support for our customers, providing assistance across 
Office 365, cloud platforms (Homegrown), and network environments
. If you thrive in solving problems, enjoy helping customers, and have strong technical skills, this role is for you.

Responsibilities

• Provide 
  frontline technical support
  via chat, email, and phone.
• Troubleshoot 
  Office 365
  (Outlook, Teams, SharePoint, OneDrive, licensing & access issues).
• Support 
  cloud platforms
  (Home Grown – VM setup, storage, connectivity).
• Assist with 
  network fundamentals
  (DNS, DHCP, TCP/IP, VPN, LAN/WAN).
• Manage support tickets, document resolutions, and update knowledge base.
• Work closely with internal teams to resolve escalated issues.
• Ensure a 
  top-tier customer experience
  with timely responses and solutions.

Requirements

• Graduate degree in 
  Computer Science, IT, or related field
  .
• Experience in 
  customer/technical support
  .
• Knowledge of 
  Office 365 administration
  and 
  cloud platforms
  .
• Familiarity with 
  basic networking concepts
  .
• Strong communication, documentation, and troubleshooting skills.
• Ability to 
  multi-task
  in a fast-paced environment.
• Willingness to work 
  night shifts and weekends
  .

Good to Have

• Experience with 
  ticketing systems
  (ManageEngine, HaloPSA).
• Knowledge of 
  Active Directory / Azure AD
  .
• Certifications: 
  Microsoft 365 Fundamentals, Azure Fundamentals, or CCNA
  .

Designation-Senior Executive- Customer Support  

Organization- Siemens Ltd- Process Instrumentation (DI PA MI AS&S)  

Job profile  

- Service of Siemens Process Instrumentation product family (pressure transmitters, level transmitters, flowmeters, Weighing products and valve positioners)
- Capturing and execution of Siemens Process Instrumentation service business in region
- Coordination and effective utilization of service partners to increase customer satisfaction for Siemens Process Instrumentation services in region

How do I qualify for this job 

• B.E or BTECH (Instrumentation / Electronics)
• Candidate should have good knowledge of customer base in Region
• Candidate should have experience of minimum 3 years in servicing of Process Instrumentation products
• Candidate should have good reputation amongst region customers
• Candidate should have very good command over written and spoken English
• Candidate should have very good communication skills
• Candidate should have good command on MS excel, word.
• Candidate should have great interpersonal skills and should be able to work in a Team
• Knowledge and hands on experience on Siemens process Instrumentation products will be added advantage

What else do I need to know 

Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work.

Please find more information on our organization

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we're not just building technology—we're shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world's largest and only full-stack cloud communication platform. But it's not just what we do, it's how we do it: with curiosity, passion, and a whole lot of collaboration.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let's build what's next, together.

Customer Support Engineer is skilled and independent engineering resource responsible for providing technical assistance and post-sales support. Engineer is expected to provide top-notch service while simultaneously improving overall customer service process. One is eligible for working with all client segments, depending on the Engineers' experience and knowledge. Their job is to technically understand the company's product and service offering, so they can handle support requests within assigned group of products. They are empathetic, technically skilled problem solvers, with a curiosity for digging to the root of problems and offering solutions.

Provide Technical Customer Support

• Act as a technical resource by providing technical assistance and post-sales support to customers (for the whole CPaaS and SaaS portfolio of products)
• Serve on the front lines by troubleshooting technical problems and resolving any kind of technical issues with desired quality and customer satisfaction standard
• Perform platform and product troubleshooting
• Coordinate with internal technical resources to resolve complex technical issues when needed (Engineering, Professional Services)
• Analyze and report product/platform bugs and malfunctions
• Prepare on demand reports of higher complexity (SQL querying)

Technical Expertise

• SMPP protocol
• API and SQL working knowledge
• SMS, HLR, Number lookup knowledge is a must
• Experience in products like WhatsApp, Chatbot, Email, Voice technical support will be a plus

Ensure high-level of customer satisfaction

• Respond to customer queries in a timely and accurate way in line with service level agreements
• Identify customer needs and help customers use specific features and functionalities on Infobip Platform and Product portfolio
• Manage expectations and proactively inform customers about technical incidents, delays in delivery and/or issues they are having with the Service

Contribute to internal improvement initiatives

• Create and update support related technical documentation, customer details and know-how, and share with all the teams and technical community
• Share feature requests and provide customer and product usage feedback to Product Development

Focus on Continuous Development

• Participate in Continuing Education sessions
• Be fully versed on Infobip products, platform, and integrations
• Mentor and onboard junior team members and newcomers

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We're proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity—if you have the passion and skills to thrive, there's a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Designation-Senior Executive- Customer Support  

Organization- Siemens Ltd- Process Instrumentation (DI PA MI AS&S)  

Job profile  

- Service of Siemens Process Instrumentation product family (pressure transmitters, level transmitters, flowmeters, Weighing products and valve positioners)
- Capturing and execution of Siemens Process Instrumentation service business in region
- Coordination and effective utilization of service partners to increase customer satisfaction for Siemens Process Instrumentation services in region

How do I qualify for this job 

• B.E or BTECH (Instrumentation / Electronics)
• Candidate should have good knowledge of customer base in Region
• Candidate should have experience of minimum 3 years in servicing of Process Instrumentation products
• Candidate should have good reputation amongst region customers
• Candidate should have very good command over written and spoken English
• Candidate should have very good communication skills
• Candidate should have good command on MS excel, word.
• Candidate should have great interpersonal skills and should be able to work in a Team
• Knowledge and hands on experience on Siemens process Instrumentation products will be added advantage

What else do I need to know 

Siemens is dedicated to quality, equality and valuating diversity and we welcome applications that reflect the diversity of the communities with in which we work.

Please find more information on our organization

Job Title : Customer Support Engineer/ OPS Engineer

Role description :-

Customer Support Engineer/ OPS Engineer We are looking for a dynamic executive to join our customer support operations team. The executive will be responsible for technical customer support and manage relationships with customers. This position is ideal for young solar photovoltaic enthusiast in renewable energy sector, who is looking for demonstrating technical understanding in challenges in solar PV power plant O&M and asset management and providing best customer support service. The executive would be closely working directly with customer support manager and operations head on daily basis. The executive will be hands on working on Apollo, our patented performance intelligence and health analytics solution for solar PV power plants.

Responsibilities 1.Configuration of new plants on to Apollo 2.Checking all engineering files of the power plant received from the customer 3.Setting up plant topology and configuration in Apollo 4.Setting up data pipeline connection between Apollo and customer site 5.Activating all product features in apollo relayed to central monitoring, analytics and CMMS 6.Validating plant onboarding checks and preparing handover files to the customer 7.Creating UAT report for the handover plants Must-Haves Customer Support and Technical Support skills Troubleshooting and Field Service abilities Data Integration Protocol Experience in renewable energy or related industry is a plus Knowledge of solar and wind power plant operations Bachelor's degree in Engineering or renewable field Pune based candidates only Qualification Bachelor in Computer Science/Engineering a Customer Support Engineer/ OPS Engineer

About SMS Magic:
SMS Magic is a leading cloud-based messaging platform, trusted by businesses worldwide for its powerful and seamless communication solutions. We specialize in delivering omnichannel messaging services like SMS, WhatsApp, and email, integrated with CRM platforms such as Salesforce and Zoho. As we continue to grow, we're looking for motivated and customer-oriented individuals to join our support team and help us provide exceptional service to our clients.

Role Overview:
As a
Customer Support Executive
at SMS Magic, you will assist clients with technical issues, respond to inquiries, and ensure smooth product adoption. You will work primarily with Salesforce, Zoho, and the SMS Magic Portal to provide timely, accurate support, ensuring an exceptional customer experience with our messaging solutions.

Key Responsibilities:

• Customer Support: Handle inbound customer queries via email, chat, and phone, ensuring timely and accurate responses
• Technical Troubleshooting: Address product-related issues, troubleshoot technical problems, and offer effective solutions using product knowledge and CRM tools (Salesforce/Zoho)
• CRM Case Management: Use ZohoDesk to log, manage, and resolve customer cases, ensuring efficient and prioritized resolution
• Client Communication: Build and maintain strong client relationships, addressing needs and ensuring a positive customer experience
• Escalation Handling: Escalate unresolved issues to senior support staff when necessary and ensure proper follow-up until resolution
• Documentation: Maintain accurate customer records, document interactions, and contribute to internal knowledge bases

Key Requirements:

• Experience: 2-5 years of experience in customer support, preferably in a SaaS, B2B, or tech environment
• CRM Proficiency: Experience using ZohoDesk for customer management and support ticketing
• Communication Skills: Strong verbal and written communication skills, particularly when interacting with US-based clients
• Problem-Solving: Proven ability to troubleshoot and resolve technical issues effectively
• Tech-Savvy: Basic understanding of SaaS products and messaging solutions
• Proactive Attitude: Ability to anticipate customer needs and deliver high-quality service
• Education: A graduate degree, ideally in a technical or engineering-related field
• Customer-Centric: Passion for delivering excellent customer service and helping clients succeed with our products

Why Join SMS Magic?

• Career Growth: Opportunities for continuous learning and career development in a fast-growing tech company
• Competitive Compensation: Industry-standard salary, health insurance, and additional benefits

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