Explore exciting Customer Support Engineer job opportunities. These roles blend technical expertise with 7,040 Customer Support Engineer jobs in India
Customer Support engineer
Posted 4 days ago
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Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Networking Managed Services Engineer (L1) at NTT DATA, you'll step into an entry-level role where your primary focus will be providing managed services to ensure our clients' IT infrastructure and systems remain operational. Your day will involve proactively identifying, investigating, and resolving technical incidents and problems to support our clients effectively.
You'll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it's providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
You'll also identify opportunities for optimization, whether it's reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we're always ahead of the curve.
Throughout your journey with us, you'll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You'll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
**To thrive in this role, you need to have:**
+ Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
+ Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop's.
+ Try to resolve as many tickets as possible using available Knowledge articles or provided Sop's.
+ Good understanding of using ITSM tools and ITSM processes.
+ Strong planning skills, considering possible changes and circumstances.
+ A strong work ethic, including the capacity to put in longer hours when necessary.
+ Adaptability to changing environments.
+ A client-focused approach, creating positive client experiences throughout their journey.
+ The aptitude to communicate and work across different cultures and social groups.
+ Excellent active listening skills, confirming understanding and seeking relevant information.
+ A positive outlook and resilience under pressure.
+ A bachelor's degree in information technology/computing or equivalent experience.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Company Description
Bergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen Systems has been setting standards for industrial solutions in India with innovative designs, high durability, and cost-effectiveness.
Role Description
This is a full-time on-site role for a Customer Support Engineer at Bergen Systems Pvt Ltd in Bengaluru. The Customer Support Engineer will be responsible for conducting machine installation, providing customer support, troubleshooting technical issues, and offering field service support on-site for the machinery which we supply.
Qualifications
- Customer Support, Technical Support, and Field Service skills - for machinery
- Strong troubleshooting and communication skills
- Ability to work effectively on-site and interact with clients
- Experience in machinery - PLC, drives, sensors, motors, automation
- Degree in Engineering or relevant field is preferred
- Certifications in customer support or technical fields are a plus
- A background in PCB Assembly segment would be preferable - experience on SMT machines.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Company Description
Bergen Systems Pvt Ltd provides robust, innovative, and durable solutions for the electronics industry in India. With a focus on PCB Assembly Equipment, Wire Processing Equipment, and Semiconductor Packaging Equipment, Bergen Systems has become a key supplier for industry leaders in India. For over 30 years, Bergen Systems has set standards for industrial solutions with innovative, compact, and efficient designs, high durability, and cost-effectiveness, all backed by unparalleled customer support.
Role Description
This is a full-time on-site role for a Customer Support Engineer located in Ahmedabad. The Customer Support Engineer will be responsible for providing customer support, troubleshooting technical issues, delivering technical support, maintaining effective communication with clients, and performing field service activities. The opening is for our 'Semiconductor division' , handling machines involved in Semiconductor chip manufacturing process (Packaging).
Qualifications
- Customer Support and Technical Support skills
- Troubleshooting capabilities
- Strong communication skills
- Field service experience - Automation (machines involving advanced automation)
- Ability to work independently and collaboratively
- Bachelor's degree in Engineering, Computer Science, or related field
Customer Support Engineer
Posted today
Job Viewed
Job Description
Notice Period: Immediate to 15days
Minimum 3+ yrs of experience.
- Job Description:
- Strong communications skills –
- Excellent spoken and written English communication skills.
- Effective, polished interaction with customer to gather information quickly.
- explain customer responsibilities in resolving issue.
- communicate next steps and status; and inspire confidence.
- Demonstrable troubleshooting skills.
- Cross-team collaboration.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills. Exploratory learning skills.
- The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Customer Support Engineer
Posted today
Job Viewed
Job Description
Job Summary:
We are seeking a dynamic and technically skilled Customer Support Engineer to join our sales team. The ideal candidate will have in-depth knowledge of Bearings and their applications across various industries such as steel, chemical, textile, metallurgy, power, oil and gas, and more. The role requires extensive field visits to customer factories located in West Bengal, focusing on customer relationship management, technical support, and driving sales growth.
Key Responsibilities:
1) Support the Sales Head by assisting:
o In Sales and service targets for Bearings and accessories by way of customer visits.
o In executing the defined strategy by coordinating sales and service operations across regions/customers.
o In generating enquiries & coordinating the quotes, delivery schedules.
o In Maintaining and strengthening customer relationships through timely communication and support.
o In Technical Clarifications, training, presentations, and technical demonstrations for customers or internal teams.
2) Work closely with internal teams (sales, service, logistics) for smooth order execution.
3) Assist in regularly follow up on quotes, payment collections and resolve billing-related issues with internal teams.
4) Prepare detailed technical reports of the site visits
Skills & Qualifications:
- Bachelor’s Degree or Diploma in Mechanical Engineering .
- 3 o r 5 year experience minimum.
- Fluency in English, Hindi, Bengali
- Technical knowledge of installation and commissioning lubrication products is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for presentations, data management, and official correspondence.
- Any additional technical or management certifications will be considered a plus.
- Strong communication skills to effectively convey technical concepts to customers and team members.
- Willingness to travel extensively within Eastern Zone. (West Bengal and Odisha)
Customer Support Engineer
Posted today
Job Viewed
Job Description
Role: Customer support
Location: Bangalore
Years of experience: 4-6 years
Notice period:immediate-15 days
Job Description:
- Strong communications skills .
- Excellent spoken and written English communication skills.
- Effective, polished interaction with customer to gather information quickly.
- explain customer responsibilities in resolving issue.
- communicate next steps and status; and inspire confidence.
- Demonstrable troubleshooting skills.
- Cross-team collaboration.
- Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
- Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
- Online Account/Login troubleshooting skills. Exploratory learning skills.
- The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Please share below details along with updated resume to
Full name as per Aadhar:
Current Company:
Skills Expertise:
Overall Exp:
Relevant Exp:
Notice Period:
Current Location:
Preferred Location:
Current CTC:
Expected CTC:
Holding any Offer:
Customer Support Engineer
Posted today
Job Viewed
Job Description
Bergen Systems Pvt Ltd, located in Bengaluru, provides robust, innovative, and durable solutions for the electronics industry in India. With a wide range of PCB Assembly Equipment, Wire Processing Equipment & Semiconductor Packaging Equipment, Bergen Systems is a key supplier for industry majors in India. For over three decades, Bergen Systems has been setting standards for industrial solutions in India with innovative designs, high durability, and cost-effectiveness.
Role Description
This is a full-time on-site role for a Customer Support Engineer at Bergen Systems Pvt Ltd in Bengaluru. The Customer Support Engineer will be responsible for conducting machine installation, providing customer support, troubleshooting technical issues, and offering field service support on-site for the machinery which we supply.
Qualifications
- Customer Support, Technical Support, and Field Service skills - for machinery
- Strong troubleshooting and communication skills
- Ability to work effectively on-site and interact with clients
- Experience in machinery - PLC, drives, sensors, motors, automation
- Degree in Engineering or relevant field is preferred
- Certifications in customer support or technical fields are a plus
- A background in PCB Assembly segment would be preferable - experience on SMT machines.
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Customer Support Engineer
Posted today
Job Viewed
Job Description
We are seeking a dynamic and technically skilled Customer Support Engineer to join our sales team. The ideal candidate will have in-depth knowledge of Bearings and their applications across various industries such as steel, chemical, textile, metallurgy, power, oil and gas, and more. The role requires extensive field visits to customer factories located in West Bengal, focusing on customer relationship management, technical support, and driving sales growth.
Key Responsibilities:
1) Support the Sales Head by assisting:
o In Sales and service targets for Bearings and accessories by way of customer visits.
o In executing the defined strategy by coordinating sales and service operations across regions/customers.
o In generating enquiries & coordinating the quotes, delivery schedules.
o In Maintaining and strengthening customer relationships through timely communication and support.
o In Technical Clarifications, training, presentations, and technical demonstrations for customers or internal teams.
2) Work closely with internal teams (sales, service, logistics) for smooth order execution.
3) Assist in regularly follow up on quotes, payment collections and resolve billing-related issues with internal teams.
4) Prepare detailed technical reports of the site visits
Skills & Qualifications:
- Bachelor’s Degree or Diploma in Mechanical Engineering.
- 3 or 5 year experience minimum.
- Fluency in English, Hindi, Bengali
- Technical knowledge of installation and commissioning lubrication products is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook) for presentations, data management, and official correspondence.
- Any additional technical or management certifications will be considered a plus.
- Strong communication skills to effectively convey technical concepts to customers and team members.
- Willingness to travel extensively within Eastern Zone. (West Bengal and Odisha)
Customer Support Engineer
Posted today
Job Viewed
Job Description
Location: Bangalore
Years of experience: 4-6 years
Notice period:immediate-15 days
Job Description:
Strong communications skills .
Excellent spoken and written English communication skills.
Effective, polished interaction with customer to gather information quickly.
explain customer responsibilities in resolving issue.
communicate next steps and status; and inspire confidence.
Demonstrable troubleshooting skills.
Cross-team collaboration.
Technical understanding of commerce platform concepts and procedures including online services, Order to Cash operations and general billing and commerce systems processes (e.g., invoicing, credit card transactions).
Technical aptitude sufficient to develop an understanding of the Azure Platform and architecture.
Online Account/Login troubleshooting skills. Exploratory learning skills.
The Azure Support Engineer provides business critical support to Azure customers around the world through various support offerings.
Please share below details along with updated resume to
Full name as per Aadhar:
Current Company:
Skills Expertise:
Overall Exp:
Relevant Exp:
Notice Period:
Current Location:
Preferred Location:
Current CTC:
Expected CTC:
Holding any Offer: