8,725 IT Services jobs in India
Managed Services Finance Managed Services Senior
Noida, Uttar Pradesh
KPMG India
Posted today
Job Viewed
Job Description
Equal emp loyment opportunity information
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Candidate Qualifications & Skillset:
• Preferably qualified (CA/ICWA) / CFA/ Commerce Graduate / MBA / PGDM in specializing in Finance & Accounting
• 6-9years of F&A Experience (or in Financial Outsourcing Services)
• Deep understanding and in-depth experience of in at least in PTP, RTR, QTC & FP&A
• Proven understanding of ERP systems, automation (RPA, Bots) and process optimization initiatives (Lean Six Sigma etc.)
• Proven track record of building strong stakeholder relationships at different organizational levels and managing teams
• Strong communication, presentation, and problem-solving skills
• Confident and able to work in high-ambiguity work environment
• Excellent oral and written presentation skillsResponsibilities & Job Description:
1) Transactional & accounting experience in the following areas:
- Procure to Pay (P2P):
§ Database and compliance requirements for customer/vendors etc.
§ Payments schedules, invoice booking and vendor management etc.
§ Employee expense management, employee advances and payroll and reimbursements
- Record to Report (R2R):
§ Month end activities- closing of general ledger, ledger to sub ledger reconciliations and other period close schedules/entries
§ Revenue recognition- preparation of balance sheet reconciliations, trial balance analysis etc.
§ Accounting for fixed assets, intercompany transactions, debt / borrowings, cost accruals, amortization
§ Support and assistance in audit and other reviews (diligence etc.)
- Quote to Cash:
§ Master data management and collection recognition (managing sales outstanding)
§ Cash application, bank clearing & reconciliation and other modes of receipts along with dispute, query, and refunds management
- Financial Planning & Analysis:
§ Budgeting, forecasting and MIS reporting of various functions
§ Variance analysis, performance monitoring and transactional tracking etc.
2) Project Management & Governance:
§ Ability to govern your team efficiently and understanding performance expectation, productivity, employee engagement and compliance & risk etc.
§ Drive governance results via evaluating key performance metrics (KPI's) as well as achieving established service level agreements (SLA's)
§ Identify process gaps or improvement opportunities and provide measures for the same. Ability to drive, track and report changes/progress and conduct knowledge transfers and hand-offs between individuals / organizations / systems and interfaces.
§ Responsible for developing and maintaining positive relationships with all internal/ external stakeholders by strong understanding of their evolving needs expectations and perceptions
§ Able to independently lead and collaborate with teams across India and across businesses , coordinating meetings, follow through action points, dash boards, coordinating with business heads for information etc.
KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you. Candidate Qualifications & Skillset:
• Preferably qualified (CA/ICWA) / CFA/ Commerce Graduate / MBA / PGDM in specializing in Finance & Accounting
• 6-9years of F&A Experience (or in Financial Outsourcing Services)
• Deep understanding and in-depth experience of in at least in PTP, RTR, QTC & FP&A
• Proven understanding of ERP systems, automation (RPA, Bots) and process optimization initiatives (Lean Six Sigma etc.)
• Proven track record of building strong stakeholder relationships at different organizational levels and managing teams
• Strong communication, presentation, and problem-solving skills
• Confident and able to work in high-ambiguity work environment
• Excellent oral and written presentation skillsResponsibilities & Job Description:
1) Transactional & accounting experience in the following areas:
- Procure to Pay (P2P):
§ Database and compliance requirements for customer/vendors etc.
§ Payments schedules, invoice booking and vendor management etc.
§ Employee expense management, employee advances and payroll and reimbursements
- Record to Report (R2R):
§ Month end activities- closing of general ledger, ledger to sub ledger reconciliations and other period close schedules/entries
§ Revenue recognition- preparation of balance sheet reconciliations, trial balance analysis etc.
§ Accounting for fixed assets, intercompany transactions, debt / borrowings, cost accruals, amortization
§ Support and assistance in audit and other reviews (diligence etc.)
- Quote to Cash:
§ Master data management and collection recognition (managing sales outstanding)
§ Cash application, bank clearing & reconciliation and other modes of receipts along with dispute, query, and refunds management
- Financial Planning & Analysis:
§ Budgeting, forecasting and MIS reporting of various functions
§ Variance analysis, performance monitoring and transactional tracking etc.
2) Project Management & Governance:
§ Ability to govern your team efficiently and understanding performance expectation, productivity, employee engagement and compliance & risk etc.
§ Drive governance results via evaluating key performance metrics (KPI's) as well as achieving established service level agreements (SLA's)
§ Identify process gaps or improvement opportunities and provide measures for the same. Ability to drive, track and report changes/progress and conduct knowledge transfers and hand-offs between individuals / organizations / systems and interfaces.
§ Responsible for developing and maintaining positive relationships with all internal/ external stakeholders by strong understanding of their evolving needs expectations and perceptions
§ Able to independently lead and collaborate with teams across India and across businesses , coordinating meetings, follow through action points, dash boards, coordinating with business heads for information etc.
This advertiser has chosen not to accept applicants from your region.
0
Client Services Manager (Managed Services)
Industrial Area, Andhra Pradesh
SourceFuse
Posted today
Job Viewed
Job Description
SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience
Job Overview:
- The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. Our clients range from mid-market enterprises to large global organizations across various industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring.
- We are seeking a highly driven and experienced Managed Services Manager to lead our Managed Services business unit. This role is critical in ensuring seamless delivery, profitability, and growth of our managed services portfolio. The candidate will oversee presales engagement, operations management, financial accountability, and team leadership, working closely with delivery managers, sales, and senior leadership.
- The Managed Services Manager will assume full ownership of the department's strategy, execution, and outcomes.
Key Responsibilities:
- Cloud & Infrastructure Operations – Monitoring, incident response, patching, and system administration for AWS and multi-cloud environments.
- Application Support & Reliability – Ensuring availability, performance tuning, release management, and bug fixes for critical applications.
- Security & Compliance – Continuous monitoring, vulnerability remediation, and ensuring adherence to regulatory and compliance requirements.
- Cost Optimization & Governance – Ongoing review of cloud consumption, right-sizing, and financial governance to meet customer budgets.
- Automation & Process Maturity – Driving efficiency with automation, ITIL processes, and modern DevOps practices.
- Client Engagement & Reporting – Running governance calls, producing dashboards, and delivering quarterly business reviews aligned with SLAs
- Manage escalation handling and problem resolution for key accounts.
Skills & Abilities:
Presales & Business Enablement
● Partner with Sales and Solution Architects to support managed services presales activities.
● Contribute to proposals, RFPs, client presentations, and solution designs.
● Ensure managed services offerings are positioned competitively in the market.
● Translate client requirements into scalable and repeatable service delivery models.
P&L and Financial Management
● Own departmental P&L with responsibility for revenue, cost optimization, and margin targets.
● Track monthly financial performance and implement corrective actions.
● Identify opportunities for upselling/cross-selling managed services.
● Provide financial forecasting and quarterly business reviews to leadership.
Operations Management
● Oversee day-to-day operations across managed services delivery.
● Ensure SLA adherence, compliance, and customer satisfaction.
● Drive automation, process maturity, and operational excellence initiatives.
● Manage escalation handling and problem resolution for key accounts.
Team Leadership & Workforce Management
● Own team rosters, capacity planning, and resource allocation across shifts/projects.
● Mentor, coach, and develop team leads.
● Foster a high-performance culture, balancing efficiency and employee engagement.
● Implement skill development programs aligned with new technology and customer demands.
Stakeholder Management
● Act as the primary liaison between managed services, delivery managers, and leadership.
● Engage with customers’ senior IT stakeholders for governance, reviews, and escalations.
● Build strong interlock with cross-functional teams (Sales, Finance, HR, Delivery).
Qualifications & Skills
- Experience: 10–12 years in IT services, with at least 5 years in Managed Services leadership.
- Education: Bachelor’s/Master’s degree in Computer Science, IT, or related field.
- Technical Acumen: Solid understanding of cloud (AWS), ITSM processes, monitoring, automation, and ITIL framework.
- Business Acumen: Strong P&L ownership experience, contract management, and commercial awareness.
- Leadership: Proven ability to manage cross-functional teams, drive accountability, and influence stakeholders.
- Soft Skills: Excellent communication, problem-solving, negotiation, and client-facing presentation skills.
KPIs / Success Metrics
- Departmental profitability (Revenue vs. Margin targets).
- SLA adherence and Customer Satisfaction (CSAT/NPS).
- Operational efficiency (automation %, incident reduction, ticket resolution times).
- Employee retention, engagement, and upskilling progress.
- Contribution to new business wins via presales support.
This advertiser has chosen not to accept applicants from your region.
1
Managed Services Analyst
Bangalore, Karnataka
IQVIA
Posted 2 days ago
Job Viewed
Job Description
Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications.
Requirement:
- 2 - 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud
- Has a good understanding of the cloud computing concepts
- Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com
- Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage
- Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench
- Expert level of Salesforce configuration, workflow, approval process and other automation features
- Good knowledge and understanding of Web Service APIs for integration purposes
- Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management.
strong understanding on ITIL process.
- Functional knowledge of unit testing and best practices of SDLC.
- Good communication skills to deal with customers, peers & stakeholders.
- Support including, but not limited to, SFDC configuration and preparation of standard operating
procedure (SOP) documentation for day to day process & a strong Incident handling skills.
- Ability to complete all assigned requests within projected time lines & SLA's.
- Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards
- Knowledge on Salesforce - Lightning Component is must.
Good to have knowledge in DevOps tools like GitLab / Copado
Good knowledge in Deployment & Sandbox refresh
- Open to work on rotational shifts (specific to EMEA & US region)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Requirement:
- 2 - 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud
- Has a good understanding of the cloud computing concepts
- Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com
- Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage
- Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench
- Expert level of Salesforce configuration, workflow, approval process and other automation features
- Good knowledge and understanding of Web Service APIs for integration purposes
- Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management.
strong understanding on ITIL process.
- Functional knowledge of unit testing and best practices of SDLC.
- Good communication skills to deal with customers, peers & stakeholders.
- Support including, but not limited to, SFDC configuration and preparation of standard operating
procedure (SOP) documentation for day to day process & a strong Incident handling skills.
- Ability to complete all assigned requests within projected time lines & SLA's.
- Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards
- Knowledge on Salesforce - Lightning Component is must.
Good to have knowledge in DevOps tools like GitLab / Copado
Good knowledge in Deployment & Sandbox refresh
- Open to work on rotational shifts (specific to EMEA & US region)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
2
Managed Services Analyst
Bangalore, Karnataka
IQVIA
Posted 2 days ago
Job Viewed
Job Description
Salesforce Administrator is responsible for making configuration changes to existing objects and code. Work on Change request related to Salesforce Configurations. As a member of the App Services/Support team, ability to provide L2 assistance with strong analytical skills on functional and technical aspects of Engage applications.
Requirement:
- 2- 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud
- Has a good understanding of the cloud computing concepts
- Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com
- Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage
- Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench
- Expert level of Salesforce configuration, workflow, approval process and other automation features
- Good knowledge and understanding of Web Service APIs for integration purposes
- Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management.
strong understanding on ITIL process.
- Functional knowledge of unit testing and best practices of SDLC.
- Good communication skills to deal with customers, peers & stakeholders.
- Support including, but not limited to, SFDC configuration and preparation of standard operating
procedure (SOP) documentation for day to day process & a strong Incident handling skills.
- Ability to complete all assigned requests within projected time lines & SLA's.
- Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards
- Knowledge on Salesforce - Lightning Component is must.
Good to have knowledge in DevOps tools like GitLab / Copado
Good knowledge in Deployment & Sandbox refresh
- Open to work on rotational shifts (specific to EMEA & US region)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
Requirement:
- 2- 5 years of experience in SFDC, ideally should have worked in support environment and SFDC Certified in either of DEV, Administration Sales Cloud or Service Cloud
- Has a good understanding of the cloud computing concepts
- Knowledge on the Salesforce product landscape, Sales Cloud and salesforce.com
- Knowledge on healthcare domain, concept of sales territory hierarchy would be an advantage
- Intermediate level Visualforce, Apex, and skilled in SOQL knowledge and use of Workbench
- Expert level of Salesforce configuration, workflow, approval process and other automation features
- Good knowledge and understanding of Web Service APIs for integration purposes
- Good to have exposure on tickets tools like, Remedy force, ServiceNow, Jira & CSM management.
strong understanding on ITIL process.
- Functional knowledge of unit testing and best practices of SDLC.
- Good communication skills to deal with customers, peers & stakeholders.
- Support including, but not limited to, SFDC configuration and preparation of standard operating
procedure (SOP) documentation for day to day process & a strong Incident handling skills.
- Ability to complete all assigned requests within projected time lines & SLA's.
- Ability to come up with innovative technical solutions while applying Salesforce best practices and working within coding standards
- Knowledge on Salesforce - Lightning Component is must.
Good to have knowledge in DevOps tools like GitLab / Copado
Good knowledge in Deployment & Sandbox refresh
- Open to work on rotational shifts (specific to EMEA & US region)
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled
This advertiser has chosen not to accept applicants from your region.
3
Managed Services Consultant
Haryana, Uttar Pradesh
Sprinklr
Posted 3 days ago
Job Viewed
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**Meet our Managed Services Team!**
Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers' objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business.
Our execution is defined by the 3 focus areas or 'Obsessions'. Our **Customer Obsession** is going the full distance in understanding what value means to each member of the customers' organization. Our **Product Obsessio** n is developing and refining our technology as a way of life. Our **Learning Obsession** is constantly empowering every team member to reach their full potential.
We believe that our clear vision, and robust global execution will enable us to make our customers 'happier'.
**What You'll Do**
We are looking for someone who can ensure the following outcomes for every customer -
+ **Deliver Value:** Be able to deliver on, and communicate the value associated with the customer's investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth.
+ **Drive Adoption:** Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
+ **Establish Relationships:** Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
+ **Strategic Business Partner:** Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.
**What Are Your Responsibilities**
+ Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
+ Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
+ Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
+ Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
+ Own & deliver the end-to-end configuration of solution based on the customer requirements
+ You will handle the post go-live change management of configuration throughout the customer life cycle
+ Be the hands-on product expert and ensure customer's business goals are met
+ Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.
+ Analyse and elevate customer's consumption of contract, adoption of the product and generation of upsell or cross-sell.
+ Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
+ Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
+ Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
+ Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
+ Actively make sure you are knowledgeable on native channel's products package.
+ Work with clients to improve the social service itself and its alignment with the client's core business.
+ Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr's know-hows.
+ Identify opportunities for customer references and case studies.
+ Maintain platform relevancy according to changes in business needs.
**Who You Are & What Makes You Qualified**
**Must Have Qualifications:**
+ 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry.
+ Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management.
+ Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications.
+ Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies.
+ Understanding of cloud architecture, VoIP, SIP, and telephony.
+ Hands-on experience with system configuration, troubleshooting, and performance optimization.
+ Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams.
+ Proven ability to understand business challenges and provide actionable recommendations.
+ Ability to manage multiple client engagements and deliver high-quality service.
+ Ability to translate customer business problems & requirements into on platform solutions
**Good to Have Skills:**
+ Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
+ Direct experience in working with a social media management software is preferred.
+ Strong product acumen & evangelization experience with the aptitude to learn new products.
+ Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.
+ Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.
+ Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory)
**Who you are**
You are a technology consultant who has the:
+ Ability to think independently and learn as a member of a team.
+ Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
+ Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
+ Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
+ Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
+ Ability to interpret industry trends across different verticals & lines of businesses.
+ Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
**You Know You're Successful If**
+ The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
+ Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package.
+ You constantly come up with new strategies that are adopted by your clients and peers.
+ Your stakeholders participate in Sprinklr events, references and case studies.
+ Your platform and industry knowledge makes you a trusted advisor both internally and externally.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
**Job Description**
**Meet our Managed Services Team!**
Our Managed Services Team at Sprinklr is responsible for driving product retention, consumption, adoption and growth across a global portfolio of customers. We believe that listening and developing a deep understanding of each customers' objectives, together with the application of purpose-built solutions to address those requirements at scale, is the winning formula for long term success and growth of the business.
Our execution is defined by the 3 focus areas or 'Obsessions'. Our **Customer Obsession** is going the full distance in understanding what value means to each member of the customers' organization. Our **Product Obsessio** n is developing and refining our technology as a way of life. Our **Learning Obsession** is constantly empowering every team member to reach their full potential.
We believe that our clear vision, and robust global execution will enable us to make our customers 'happier'.
**What You'll Do**
We are looking for someone who can ensure the following outcomes for every customer -
+ **Deliver Value:** Be able to deliver on, and communicate the value associated with the customer's investment in Sprinklr solutions through the Sprinklr platform to guarantee retention & customer growth.
+ **Drive Adoption:** Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.
+ **Establish Relationships:** Establish and nurture relationships built on trust with every new customer, develop client and agency champions, and identify key stakeholders.
+ **Strategic Business Partner:** Become your customer's day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.
**What Are Your Responsibilities**
+ Ensure that every customer derives the most value possible from the platform leading to retention and business expansion.
+ Identify, comprehend and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges.
+ Develop a deep understanding of customer needs and tie them to specific Sprinklr use cases, product features, benefits and value propositions.
+ Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solutions so client expectations regarding platform use-cases and functionalities are fulfilled.
+ Own & deliver the end-to-end configuration of solution based on the customer requirements
+ You will handle the post go-live change management of configuration throughout the customer life cycle
+ Be the hands-on product expert and ensure customer's business goals are met
+ Act as day-to-day contact for stakeholders in brand, agencies and for System Administrators.
+ Analyse and elevate customer's consumption of contract, adoption of the product and generation of upsell or cross-sell.
+ Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements.
+ Proactively identify opportunities to improve operational efficiencies and find suitable entities which could benefit from utilising AI to drive greater ROI.
+ Establish and nurture senior level relationships built on trust, develop client champions and identify key stakeholders.
+ Capture development areas for product improvement and collaborate with product managers and engineering for necessary corrective actions.
+ Actively make sure you are knowledgeable on native channel's products package.
+ Work with clients to improve the social service itself and its alignment with the client's core business.
+ Provide on-going training support and ad hoc training sessions to always keep customers educated on Sprinklr's know-hows.
+ Identify opportunities for customer references and case studies.
+ Maintain platform relevancy according to changes in business needs.
**Who You Are & What Makes You Qualified**
**Must Have Qualifications:**
+ 5+ years of experience in managed services or technology consulting, specifically in the CCaaS or cloud contact center industry.
+ Strong knowledge of CCaaS technologies, including IVR, call routing, AI integrations, and customer journey management.
+ Experience with cloud communication platforms, AI-driven customer support solutions, Chatbots and integrating CCaaS with third-party applications.
+ Familiarity with CCaaS platforms like Genesys, Cisco Webex Contact Center, Twilio Flex, or other related technologies.
+ Understanding of cloud architecture, VoIP, SIP, and telephony.
+ Hands-on experience with system configuration, troubleshooting, and performance optimization.
+ Excellent communication and interpersonal skills with the ability to work closely with clients and internal teams.
+ Proven ability to understand business challenges and provide actionable recommendations.
+ Ability to manage multiple client engagements and deliver high-quality service.
+ Ability to translate customer business problems & requirements into on platform solutions
**Good to Have Skills:**
+ Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Instagram, Twitter, YouTube, LinkedIn, Pinterest, Snapchat, TikTok).
+ Direct experience in working with a social media management software is preferred.
+ Strong product acumen & evangelization experience with the aptitude to learn new products.
+ Excellent written and verbal communication skills. Multilingual skills (French, German, Spanish, Japanese or others) would be a plus.
+ Analytical mind-set with attention to detail along with excellent problem-solving and critical-thinking skills.
+ Leading CCaaS Certifications like Genesys Cloud CX Professional, Cisco Certified Professional, Avaya Certified IC are preferred (not mandatory)
**Who you are**
You are a technology consultant who has the:
+ Ability to think independently and learn as a member of a team.
+ Ability to identify and clearly articulate issues clients are facing and capability of devising & implementing their solutions.
+ Ability to work in a highly challenging & competitive environment while delivering high quality of customer service.
+ Ability to work effectively under tight deadlines and juggle several assignments & projects simultaneously, while maintaining high standard of excellence.
+ Intrinsically motivated to tackle unique client use cases, passion to solve business challenges and commitment to client delight.
+ Ability to interpret industry trends across different verticals & lines of businesses.
+ Ability to operate in an autonomous way, engage with stakeholders across the globe and lead customers through change management.
**You Know You're Successful If**
+ The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing.
+ Your customers acknowledge Sprinklr value, renew their product offerings & add new licences, modules and services to their package.
+ You constantly come up with new strategies that are adopted by your clients and peers.
+ Your stakeholders participate in Sprinklr events, references and case studies.
+ Your platform and industry knowledge makes you a trusted advisor both internally and externally.
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.
4
Managed Services - Mumbai
Haryana, Uttar Pradesh
Sprinklr
Posted 3 days ago
Job Viewed
Job Description
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises - global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through **The Sprinklr Way ( .
**Job Description**
**What will you** **do :**
+ Ensure that every client derives the most value possible from the Sprinklr platform
+ Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform .
+ Understand client's business, identify platform gaps and optimization opportunities, design and configure the appropriate solution, so that client's use cases and functionality are fulfilled
+ Maintain platform relevancy according to changing business needs
+ Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
+ Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
+ Take complete ownership of tasks from start to finish, while project managing multiple requests across assigned accounts
+ Collaborate on multiple medium to high complexity projects simultaneously and complete to a high standards of delivery
+ Maintain comprehensive and up-to-date documentation of tasks and customer interactions in project tracker
+ Provide regular /weekly reports to the customer on project status and progress
+ Assist the Sales and Success Teams in providing insight to client health, and work to win new business and/or grow existing accounts
+ Support Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
**What makes you qualified?**
+ 6-8+ years of experience in enterprise software deployment management and/or implementation, consulting
+ Extremely strong communication and presentation skills
+ Ability to work independently and as a member of a team
+ Demonstrate experience and a passion for the social media or digital technology universe
+ Experience managing projects in IT, SaaS, Social, Analytics or Software environment
+ Experience working with multi-geo, multicultural delivery teams
+ Ability to work effectively under tight deadlines and juggle several assignments simultaneously
+ Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
+ Passion for solving client challenges and commitment to client delight
+ Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)
+ 4 years technical (Engineering) degree (minimum), MBA is a Plus
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
Learn more about our culture and how we make our employees happier through **The Sprinklr Way ( .
**Job Description**
**What will you** **do :**
+ Ensure that every client derives the most value possible from the Sprinklr platform
+ Manage and optimize configuration of on-boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform .
+ Understand client's business, identify platform gaps and optimization opportunities, design and configure the appropriate solution, so that client's use cases and functionality are fulfilled
+ Maintain platform relevancy according to changing business needs
+ Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
+ Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
+ Take complete ownership of tasks from start to finish, while project managing multiple requests across assigned accounts
+ Collaborate on multiple medium to high complexity projects simultaneously and complete to a high standards of delivery
+ Maintain comprehensive and up-to-date documentation of tasks and customer interactions in project tracker
+ Provide regular /weekly reports to the customer on project status and progress
+ Assist the Sales and Success Teams in providing insight to client health, and work to win new business and/or grow existing accounts
+ Support Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
**What makes you qualified?**
+ 6-8+ years of experience in enterprise software deployment management and/or implementation, consulting
+ Extremely strong communication and presentation skills
+ Ability to work independently and as a member of a team
+ Demonstrate experience and a passion for the social media or digital technology universe
+ Experience managing projects in IT, SaaS, Social, Analytics or Software environment
+ Experience working with multi-geo, multicultural delivery teams
+ Ability to work effectively under tight deadlines and juggle several assignments simultaneously
+ Experience working on social media management software, customer engagement SAAS, CCAAS platforms are preferred
+ Passion for solving client challenges and commitment to client delight
+ Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)
+ 4 years technical (Engineering) degree (minimum), MBA is a Plus
**Why You'll Love Sprinklr:**
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr!
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people - to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ( .
This advertiser has chosen not to accept applicants from your region.
5
Dir., Managed Services
Pune, Maharashtra
AGCO Corporation
Posted 3 days ago
Job Viewed
Job Description
Dir., Managed Services
Date: Oct 10, 2025
Req ID:
Location:
Pune, MH, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Dir., Digital Technology Managed Services and make your contribution.
**Job Summary:**
This role will be responsible for defining the strategic direction, performance, and governance of our outsourced IT operations, ensuring service excellence, cost efficiency, and continuous improvements.
**Your Impact**
+ Own the strategic relationship with our primary Managed Service Provider, acting as the executive point of contact.
+ Define and manage service delivery frameworks, SLAs, KPIs, and governance models.
+ Drive continuous service improvement, industry best innovation practices (Automation / AI) and value realization from the MSP partnership.
+ Collaborate with internal IT and business stakeholders to align MSP services with organizational needs.
+ Lead contract negotiations, renewals, and compliance monitoring.
+ Monitor vendor performance, risk, and financials, ensuring accountability and transparency.
+ Accountable for the end-to-end operational services across all DT functions, ensuring SLA's are delivered
+ Partner with all DT leads to engage, evaluating the services transitioning to operations as part of the project cutover milestones
+ Drive the AI-Ops and the productivity improvements for the machine-based issue resolutions and achieve the cost savings / targets Details
+ Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage user expectations and ensure high levels of customer satisfaction
+ Vendor/Partner Management: Manage relationships with MSP(s), ensuring they deliver high-quality services and meet contractual obligations.
+ Major + Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to operations. Focus on proactive incident management and root cause analysis
+ Change Management: Oversee the implementation of application changes and updates, ensuring they are delivered on time and with minimal impact on users. Manage client communications and expectations during changes ·
+ Continuous Improvement: Identify opportunities for improving application and infrastructure services and processes and implement changes to enhance service delivery. ·
+ Problem Management: Accountable for the resolution of problems, ensuring timely submission of Root Cause Analysis and effective solutions are delivered. Ensure Root Cause Analysis are available in Knowledge Repository
+ · Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery ·
+ Escalation Management: Handle escalations from customers and internal stakeholders, ensuring issues are resolved promptly and satisfactorily. Emphasize managing client escalations and ensuring high levels of customer satisfaction ·
+ Release Management: Oversee the planning, scheduling, and execution of software releases (enhancements), ensuring they are delivered on time, within scope, and with high quality. Coordinate with various teams to ensure seamless integration and deployment of new application features and updates with scalable process in place ·
+ Accountable for Service Delivery Metrics for applications & infrastructure in scope · Contract Compliance: Monitor adherence to contractual terms, including scope, SLAs, deliverables and service penalties. Support contract renewals and renegotiations as needed.
**Your Experience and Qualifications**
+ 15+ years of experience in IT service management or vendor management, with at least 5 years in a leadership role.
+ Deep understanding of MSP models, ITIL frameworks, and service governance.
+ Strong negotiation, analytical, and relationship management skills.
+ Experience in managing large-scale outsourcing engagements in a global enterprise. · Experience in managing end to end OLA/SLA, CSI and quality outcomes from the partner services
+ Experience in managing, mentoring SDM's towards operational excellence with MSP delivery
+ Bachelor's or master's degree in business, IT, or related field.
**Your Benefits**
+ GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ POSITIVE IMPACT - Make it personal and help us feed the world.
+ INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
+ MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work options.
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
AGCO is proud to be an Equal Opportunity Employer.
**Job Segment:** Relationship Manager, Technical Support, Agricultural, Change Management, Customer Service, Technology, Agriculture, Management
Date: Oct 10, 2025
Req ID:
Location:
Pune, MH, IN
Workplace Type: Hybrid/Remote
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at AGCO we are proud to be working towards a solution, come and join us as our new Dir., Digital Technology Managed Services and make your contribution.
**Job Summary:**
This role will be responsible for defining the strategic direction, performance, and governance of our outsourced IT operations, ensuring service excellence, cost efficiency, and continuous improvements.
**Your Impact**
+ Own the strategic relationship with our primary Managed Service Provider, acting as the executive point of contact.
+ Define and manage service delivery frameworks, SLAs, KPIs, and governance models.
+ Drive continuous service improvement, industry best innovation practices (Automation / AI) and value realization from the MSP partnership.
+ Collaborate with internal IT and business stakeholders to align MSP services with organizational needs.
+ Lead contract negotiations, renewals, and compliance monitoring.
+ Monitor vendor performance, risk, and financials, ensuring accountability and transparency.
+ Accountable for the end-to-end operational services across all DT functions, ensuring SLA's are delivered
+ Partner with all DT leads to engage, evaluating the services transitioning to operations as part of the project cutover milestones
+ Drive the AI-Ops and the productivity improvements for the machine-based issue resolutions and achieve the cost savings / targets Details
+ Service Management: Oversee the delivery of application support services, ensuring compliance with service level agreements (SLAs) and performance standards. Manage user expectations and ensure high levels of customer satisfaction
+ Vendor/Partner Management: Manage relationships with MSP(s), ensuring they deliver high-quality services and meet contractual obligations.
+ Major + Incident Management: Accountable for application-related incidents and problems, ensuring minimal disruption to operations. Focus on proactive incident management and root cause analysis
+ Change Management: Oversee the implementation of application changes and updates, ensuring they are delivered on time and with minimal impact on users. Manage client communications and expectations during changes ·
+ Continuous Improvement: Identify opportunities for improving application and infrastructure services and processes and implement changes to enhance service delivery. ·
+ Problem Management: Accountable for the resolution of problems, ensuring timely submission of Root Cause Analysis and effective solutions are delivered. Ensure Root Cause Analysis are available in Knowledge Repository
+ · Reporting and Analysis: Monitor and report on service delivery performance, identifying areas for improvement and implementing corrective actions. Include reporting to clients and ensuring transparency in service delivery ·
+ Escalation Management: Handle escalations from customers and internal stakeholders, ensuring issues are resolved promptly and satisfactorily. Emphasize managing client escalations and ensuring high levels of customer satisfaction ·
+ Release Management: Oversee the planning, scheduling, and execution of software releases (enhancements), ensuring they are delivered on time, within scope, and with high quality. Coordinate with various teams to ensure seamless integration and deployment of new application features and updates with scalable process in place ·
+ Accountable for Service Delivery Metrics for applications & infrastructure in scope · Contract Compliance: Monitor adherence to contractual terms, including scope, SLAs, deliverables and service penalties. Support contract renewals and renegotiations as needed.
**Your Experience and Qualifications**
+ 15+ years of experience in IT service management or vendor management, with at least 5 years in a leadership role.
+ Deep understanding of MSP models, ITIL frameworks, and service governance.
+ Strong negotiation, analytical, and relationship management skills.
+ Experience in managing large-scale outsourcing engagements in a global enterprise. · Experience in managing end to end OLA/SLA, CSI and quality outcomes from the partner services
+ Experience in managing, mentoring SDM's towards operational excellence with MSP delivery
+ Bachelor's or master's degree in business, IT, or related field.
**Your Benefits**
+ GLOBAL DIVERSITY - Diversity means many things to us, different brands, cultures, nationalities, genders, generations - even variety in our roles. You make us unique!
+ ENTERPRISING SPIRIT- Every role adds value. We're committed to helping you develop and grow to realize your potential.
+ POSITIVE IMPACT - Make it personal and help us feed the world.
+ INNOVATIVE TECHNOLOGIES - You can combine your love for technology with manufacturing excellence - and work alongside teams of people worldwide who share your enthusiasm.
+ MAKE THE MOST OF YOU - Benefits include health care and wellness plans and flexible and virtual work options.
**Your Workplace**
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
Join us as we bring agriculture into the future and apply now!
Please note that this job posting is not designed to cover or contain a comprehensive listing of all required activities, duties, responsibilities, or benefits and may change at any time with or without notice.
AGCO is proud to be an Equal Opportunity Employer.
**Job Segment:** Relationship Manager, Technical Support, Agricultural, Change Management, Customer Service, Technology, Agriculture, Management
This advertiser has chosen not to accept applicants from your region.
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6
Managed Services Presales
Hyderabad, Andhra Pradesh
Jade Global
Posted 1 day ago
Job Viewed
Job Description
Position Title : Managed Services – Pre-Sales
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.
This advertiser has chosen not to accept applicants from your region.
7
Managed Services Specialist
Mumbai, Maharashtra
T&M Services Consulting Pvt Ltd
Posted 1 day ago
Job Viewed
Job Description
Managed Services Pre-Sales Specialist
Department: Cloud Presales Location: Mumbai / Chennai / Bangalore
Job Purpose
To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing proposals, and supporting the sales team in winning business. The Managed Services Pre-Sales Specialist bridges technical delivery teams and enterprise customers, ensuring competitive, cost-effective solutions aligned with business outcomes.
Key Responsibilities
Customer Engagement & Requirement Gathering
- Engage with enterprise customers to assess their infrastructure, cloud, and managed services needs.
- Conduct discovery workshops to translate business requirements into technical and service solutions.
Solution Design & Proposal Support
- Design managed services solutions covering infrastructure management, cloud operations, security, backup/DR, SOC/NOC, and compliance frameworks.
- Prepare solution proposals, Statements of Work (SOWs), RFP/RFI responses, and presentations in partnership with solution architects and delivery teams.
- Customize service catalog offerings to customer needs, including SLAs, KPIs, and pricing models.
Pre-Sales Collaboration
- Partner with sales teams to position Managed Services offerings for enterprise and government clients.
- Deliver demos, Proof of Concepts (PoCs), and presentations demonstrating service capabilities (monitoring, automation, AIOps, FinOps, SOC).
- Collaborate with OEMs and partners to integrate their solutions into the service portfolio.
Commercials & Pricing
- Work with finance and delivery teams to develop cost models, pricing strategies, and business cases.
- Support contract negotiations by emphasizing value differentiation, compliance, and ROI.
Governance & Handover
- Ensure smooth transition from pre-sales to delivery teams with clear handover plans.
- Provide feedback for service portfolio enhancements based on market and customer insights.
Qualifications & Experience
Educational Qualifications
- BE/B-Tech or equivalent degree in Computer Science, Electronics & Communication, or related field.
Relevant Experience
- 812 years in IT/Cloud services, with 3–5 years in Managed Services pre-sales or solution consulting.
Technical Knowledge
- Broad understanding of cloud platforms (AWS, Azure, GCP, VMware, OpenStack) and data centre services.
- Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/disaster recovery, ITSM, observability, and automation tools.
- Knowledge of hybrid/multi-cloud operations and compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI).
Pre-Sales Expertise
- Strong skills in proposal writing, RFP/RFI responses, solution costing, and service scoping.
- Ability to communicate the business value of managed services to CXO-level stakeholders.
Certifications (Preferred)
- ITIL v4
- Cloud certifications (AWS, Azure, GCP)
- PMP or sales-related certifications
Soft Skills
- Excellent presentation, communication, and stakeholder management abilities.
- Strong influencing skills to engage both technical and business decision-makers.
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Managed Services Manager
Noida, Uttar Pradesh
SourceFuse
Posted 2 days ago
Job Viewed
Job Description
SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience
Job Overview:
- The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. Our clients range from mid-market enterprises to large global organizations across various industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring.
- We are seeking a highly driven and experienced Managed Services Manager to lead our Managed Services business unit. This role is critical in ensuring seamless delivery, profitability, and growth of our managed services portfolio. The candidate will oversee presales engagement, operations management, financial accountability, and team leadership, working closely with delivery managers, sales, and senior leadership.
- The Managed Services Manager will assume full ownership of the department's strategy, execution, and outcomes.
Key Responsibilities:
- Cloud & Infrastructure Operations – Monitoring, incident response, patching, and system administration for AWS and multi-cloud environments.
- Application Support & Reliability – Ensuring availability, performance tuning, release management, and bug fixes for critical applications.
- Security & Compliance – Continuous monitoring, vulnerability remediation, and ensuring adherence to regulatory and compliance requirements.
- Cost Optimization & Governance – Ongoing review of cloud consumption, right-sizing, and financial governance to meet customer budgets.
- Automation & Process Maturity – Driving efficiency with automation, ITIL processes, and modern DevOps practices.
- Client Engagement & Reporting – Running governance calls, producing dashboards, and delivering quarterly business reviews aligned with SLAs
- Manage escalation handling and problem resolution for key accounts.
Skills & Abilities:
Presales & Business Enablement
● Partner with Sales and Solution Architects to support managed services presales activities.
● Contribute to proposals, RFPs, client presentations, and solution designs.
● Ensure managed services offerings are positioned competitively in the market.
● Translate client requirements into scalable and repeatable service delivery models.
P&L and Financial Management
● Own departmental P&L with responsibility for revenue, cost optimization, and margin targets.
● Track monthly financial performance and implement corrective actions.
● Identify opportunities for upselling/cross-selling managed services.
● Provide financial forecasting and quarterly business reviews to leadership.
Operations Management
● Oversee day-to-day operations across managed services delivery.
● Ensure SLA adherence, compliance, and customer satisfaction.
● Drive automation, process maturity, and operational excellence initiatives.
● Manage escalation handling and problem resolution for key accounts.
Team Leadership & Workforce Management
● Own team rosters, capacity planning, and resource allocation across shifts/projects.
● Mentor, coach, and develop team leads.
● Foster a high-performance culture, balancing efficiency and employee engagement.
● Implement skill development programs aligned with new technology and customer demands.
Stakeholder Management
● Act as the primary liaison between managed services, delivery managers, and leadership.
● Engage with customers’ senior IT stakeholders for governance, reviews, and escalations.
● Build strong interlock with cross-functional teams (Sales, Finance, HR, Delivery).
Qualifications & Skills
- Experience: 10–12 years in IT services, with at least 5 years in Managed Services leadership.
- Education: Bachelor’s/Master’s degree in Computer Science, IT, or related field.
- Technical Acumen: Solid understanding of cloud (AWS), ITSM processes, monitoring, automation, and ITIL framework.
- Business Acumen: Strong P&L ownership experience, contract management, and commercial awareness.
- Leadership: Proven ability to manage cross-functional teams, drive accountability, and influence stakeholders.
- Soft Skills: Excellent communication, problem-solving, negotiation, and client-facing presentation skills.
KPIs / Success Metrics
- Departmental profitability (Revenue vs. Margin targets).
- SLA adherence and Customer Satisfaction (CSAT/NPS).
- Operational efficiency (automation %, incident reduction, ticket resolution times).
- Employee retention, engagement, and upskilling progress.
- Contribution to new business wins via presales support.
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