5,204 IT Services jobs in India
Manager, Technical Services
Posted 4 days ago
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Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Manager, Technical Services is a management role, responsible for providing a service to clients ensuring that their IT infrastructure and systems remain operational through coordinating the proactive identification and resolution of technical incidents and problems that will restore service to clients.
This role ensures zero missed service level agreement conditions and the achievement of client satisfaction through assisting with the planning, building and supporting of technology solutions.
The Manager, Technical Services focuses on ensuring all lines of support for complex incidents, requests, events and/or problems through the effective management and leadership of a team of Engineers and/or Specialists.
This role works closely with a variety of cross functions teams to ensure the highest level of client satisfaction and the successful continuance of business operations within the organization, operating within one or more lines of business.
This is a people management role responsible for providing guidance, mentorship, and fostering a collaborative and high-performing work environment.
**Key responsibilities:**
+ May contribute to strategy development and manages the implementation of strategy to achieve revenue and expense targets.
+ Collaborates with internal stakeholders to set the standard for client satisfaction and assists with the development of client service policies, procedures and standards that will ensure the continued satisfaction of our clients.
+ Manages and coordinates initiatives to solve client problems.
+ Assists with complaint handling or any major incidents that require intervention and ensures the prompt resolution of these incidents.
+ Ensures that assigned infrastructure at the client site is configured, installed, tested and operational.
+ Ensures the identification and development of a feedback; complaints and problem-solving procedure for clients to use thereby ensuring proactive incident management at client sites.
+ Takes full ownership for managing efficiency levels, streamlining procedures to deliver customer excellence.
+ Manages resource capacity to achieve service level agreements.
+ Participates in client reviews to proactively manage client service level requirements and fulfilment.
+ Provides information for the operational plan and works with internal stakeholders to execute the strategy.
+ Provides business advice and technical consultation to clients when required.
**To thrive in this role, you need to have:**
+ Advanced business and commercial orientation and with a supporting interest in technology.
+ Advanced knowledge of technical services, IT service management, and related technologies.
+ Ability to stay up to date with industry trends, emerging technologies, and best practices.
+ Advanced knowledge of technical services concepts, IT service management (ITSM) practices, and industry best practices.
+ Advanced understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data center and collaboration.
+ Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships.
+ Advanced management qualities, including the ability to inspire and mentor a team.
+ Ability to facilitate presentation of technical and complex matters to a diverse audience.
+ Ability to analyze data and produce reports on issues and recommend resolutions.
+ Ability to multi-task, set priorities and meet deadlines.
+ Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable.
+ Ability to work collaboratively with cross-functional teams and stakeholders.
**Academic qualifications and certifications:**
+ Bachelor's degree or equivalent in Business or Information Technology or related field.
+ Master's degree or equivalent in Information Technology or Business Administration preferred.
+ ITIL certification is desirable.
**Required experience:**
+ Advanced level of relevant experience in similar role within a related global technology environment.
+ Advanced previous experience operationally managing a technical team.
+ Advanced level of experience dealing with clients and managing service levels.
+ Advanced stakeholder engagement experience at all levels in the organization.
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Lead, Technical Services
Posted 4 days ago
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Job Description
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like:
+ Consulting on application or schema design
+ Optimizing performance and solving scalability issues
+ Resolving production outages
+ Designing and reviewing operational procedures like business continuity plans
+ Explaining the internals of MongoDB
We need an experienced team lead who is able to mentor, train and coach a diverse crew in Gurugram/Bengaluru. You will be expected to ensure caseload is addressed accurately, quickly and professionally while maintaining focus on customers' success. You will also collaborate with Customer Success Management, Solutions Architects and other internal stakeholders on high profile customers as we migrate and support business-critical applications.
The Technical Services Team Lead will report into the regional manager and will be primarily supervising the core TSEs in the Gurugram location.
**If You're Passionate About The Opportunity To**
+ Manage a fast growing team of engineers focused on troubleshooting production systems
+ Champion customer's needs and contribute to the evolution of our Developer Data Platform
**Responsibilities**
+ Drive customer success by guiding the team to solve fascinating technical problems, all the way from design through to production operations. This includes managing their team's workflow, assisting on hands-on customer issues and managing both internal and external escalations
+ Work in conjunction with the team Manager, assuming day-to-day operational responsibilities for the team. This includes tasks such as hiring, training, mentoring, meetings and performance evaluations
+ Contribute to internal technical projects which can include software development, benchmarking, building documentation and training guides and providing oversight on other engineers' project work
+ Ensure we are investing the right resources, addressing the right problems and scaling the organization properly to fuel our hyper-growth. This means you'll also be expected to drive monthly and quarterly pain and bug reports to Engineering, improve operational workflows with internal teams at MongoDB, coordinate regional trainings, summits and conferences as well as focus on how we address market demand for our product and services more broadly
**Requirements**
+ 2+ years of prior experience leading teams either directly or indirectly
+ Patience, empathy and a genuine desire to help others
+ Strong background in one or more of the following (ideally with some experience in the rest)
+ Software development/design
+ Systems Administration, Linux preferred
+ Database administration
+ Performance tuning and benchmarking
+ Providing technical support to internal and/or external customers
+ Configuration and usage of common cloud providers (AWS, GCP, Azure)
+ Networking knowledge, including firewalls and load balancers
+ ~10 years of Experience managing large-scale databases (RDBMS or NoSQL or both)
+ Excellent communication skills, both written and verbal
+ The ability to think on your feet, remain calm under pressure and find solutions to challenges in real-time
+ Strong diagnostic/troubleshooting process with significant experience troubleshooting end-to-end technical issues in production environments
Nice to have
+ Experience using or managing MongoDB
+ Experience coding in one or more of Java, PHP, Python, Ruby, C, C++, C#, Javascript
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID
Technical Services Engineer
Posted 4 days ago
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Job Description
MongoDB Technical Services Engineers use their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems. Technical Service Engineers are experts in the entire MongoDB ecosystem - database server, drivers, cloud and infrastructure. This also includes services such as Atlas (database as a service), or Cloud Manager (which helps customers with automation, backup and monitoring of their MongoDB systems). Our engineers combine their MongoDB expertise with passion, initiative, teamwork and a great sense of humor to help our customers to be successful with MongoDB.
We are looking to speak to candidates who are based in Bangalore for our hybrid working model.
**Cool things you'll do**
You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be. You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf. And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
This role specifically follows a weekend support model (Sunday to Thursday, with Friday and Saturday as the week-off) and requires adherence to EMEA Hours (2pm to 10pm IST). If you're passionate about being a Technical Services Engineer - Core and are open to flexible, weekend-oriented scheduling, we encourage you to apply!
**As an ideal candidate, you will have**
We consider all candidates with an eye for those who are self taught, curious, and multi-faceted. Our ideal TSE candidate should also have:
+ 5+ years of relevant experience
+ Strong technical experience in one (or more) of the following areas
+ Systems administration
+ Scalable and Highly available distributed systems
+ Network Administration
+ Database architecture and administration
+ Application Architecture
+ Data architecture and design
+ Performance tuning and benchmarking
+ A B.Tech / B.S. or equivalent work experience
**Nice to have**
+ Basic understanding of AI, including ML, LLMs, and RAG principles.
+ Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
It's crucial for every candidate that they can check off all of these boxes
+ Excellent communication skills, both written and verbal
+ Genuine desire to help people
+ Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
+ Ability to think on your feet, remain calm under pressure and solve problems in real-time
+ Desire and ability to rapidly learn a wide variety of new technical skills
+ Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
**Success Measures**
+ **In 3 months** , you'll have gained a deep understanding of MongoDB and its ecosystem. You will complete New Hire Training.
+ **In 6 months** , you will be comfortable working frontline with our customers. You will also complete the MongoDB Certified DBA Associate exam.
+ **In 12 months** , you will work on gaining expertise to be a part of a technical experts group within the MongoDB ecosystem and will be helping your peer engineers in advance diagnostics. Also, you will be encouraged to handle technical escalations independently.
To drive the personal growth and business impact of our employees, we're committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees' wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it's like to work at MongoDB ( , and help us make an impact on the world!
MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MongoDB is an equal opportunities employer.
Requisition ID
Engineer- Technical Services
Posted 4 days ago
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Job Description
Fresenius Medical Care is a global leader in providing high-quality healthcare solutions and services. We are committed to fostering an inclusive and diverse work environment where all employees are treated with respect and fairness, regardless of race, gender, caste, ethnicity, religion, disability, or any other characteristic. We believe in equal opportunities for all and celebrate diversity as a key driver of innovation and success. Our commitment to equality ensures that every individual has the opportunity to thrive
Engineer - Technical Services
Posted 4 days ago
Job Viewed
Job Description
To Install, test FMC products and train the user as per the guidelines.
To carry out preventive maintenance as per the schedule.
To document all service and installation activities and update in CRM
To generate AMC / CMC revenue with timely payment collection.
To train and guide the juniors in the field.
Engineer - Technical Services
Posted today
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Job Description
About Sonepar
Sonepar is an independent family-owned company with global market leadership in B-to-B distribution of electrical products, solutions and related services. Through a dense network of 100 brands spanning 40 countries, the Group has an ambitious transformation agenda to become the first global B-to-B electrical distributor to provide a fully digitalized and synchronized omnichannel experience to all customers. Drawing on the skill and passion of its 45,000 associates, Sonepar had sales of €23 billion in 2020. Sonepar makes its customers’ lives easier, over the counter, visiting customers, by phone or online, – however we’re needed. Sonepar’s ambition is to become “La Référence” - the standard-setter for all its stakeholders.
Core Responsibilities
Measurable Deliverables
Qualifications
B.Tech/Diploma in ECE/IC/EEE
Experience
Upto 2-4 years of relevant work experience
Technical Skills
Location : Gurgaon
We are interested in knowing you more. Start an exciting new career and enjoy many employee benefits by applying online. Sonepar HQ is thankful for your interest in joining the team, only individuals selected for interview will be contacted.
More information on Sonepar:
Website:
Twitter:
Check out Sonepar on Facebook!
To apply, you must use a computer and one of the following browsers: Safari, Chrome, Mozilla Firefox or even EDGE.
Lead, Technical Services
Posted today
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Job Description
MongoDB’s mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas allows customers to build and run applications anywhere—on premises, or across cloud providers. With offices worldwide and over 175,000 new developers signing up to use MongoDB every month, it’s no wonder that leading organizations, like Samsung and Toyota, trust MongoDB to build next-generation, AI-powered applications.
We are looking to speak to candidates who are based in Gurugram for our hybrid working model.
MongoDB Technical Services Engineering Team uses their exceptional problem solving and customer service skills, along with their deep technical experience, to advise customers and to solve their complex MongoDB problems like:
We need an experienced team lead who is able to mentor, train and coach a diverse crew in Gurugram/Bengaluru. You will be expected to ensure caseload is addressed accurately, quickly and professionally while maintaining focus on customers’ success. You will also collaborate with Customer Success Management, Solutions Architects and other internal stakeholders on high profile customers as we migrate and support business-critical applications.
The Technical Services Team Lead will report into the regional manager and will be primarily supervising the core TSEs in the Gurugram location.
If You’re Passionate About The Opportunity To
Responsibilities
Requirements
Nice to have
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Technical Services Engineer
Posted today
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Position
Service Desk Engineer
Overview
As Service Desk Engineer you will act as the first point of contact for all IT related issue/request for Altisource employees. The primary objective of this role is to provide first contact resolution to critical issues/concerns received via phone call, email or ticket. This will be achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
The ideal candidate will possess good technical knowledge of installing and supporting varied types of end user software and IT systems. This is a demanding support position, requiring excellent customer service skills, technical troubleshooting aptitude and the ability to articulate solutions clearly and confidently to end users of varying skill levels.
Key Responsibilities
- Respond promptly to incoming help requests from end users via phone, email and ticket in a courteous manner and take ownership of the issue/request through to completion.
- Correctly log, categorize and prioritize incidents and requests by documenting user identification information, including name, department, contact information, and nature of problem or request.
- Analyze, diagnose and troubleshoot the issue to enable maximum first contact resolution.
- Manage issues through their entire lifecycle from the first point of contact to resolution by ensuring all issues/ticket are resolved within SLA or escalating to other teams as appropriate.
- Document and update tickets with accurate and timely records of status, work performed, and resolution detail.
- Awareness of the organization structure (different entities within the group) and competence to escalate significant problems or VIP issues promptly to Management.
- Maintain and develop own knowledge and skills to assist with fault resolution and share knowledge and solutions with teammates and colleagues.
Qualifications
Qualification, Skills & Experience
- Bachelor’s degree or Diploma in computer science or related field.
- 1- 3 years’ experience in IT Service Desk, preferably handling US clients over phone.
- Hands-on experience in troubleshooting end user issues related to PC, Windows, Outlook, O365, Teams, Webex and other end user collaboration tools.
- Good knowledge of networking, desktop operating systems including Microsoft, Mac OS X and related configuration.
- Strong teamwork skills and the ability to collaborate across multiple parties in a quick and coordinated manner.
- User Access Management experience.
- Major incident Management process understanding.
- Excellent written and verbal skills.
Additional Information
WORKING AT ALTISOURCE ADVANTAGES
Prosperity
- Competitive salary based on your experience and skills – we believe the top talent deserves the top rupee
- Bonus Potential – if you go above and beyond, you should be rewarded
Good Health
- Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
- Wellness Programs (examples include eye examination, diabetes checkup camp, hemoglobin check and health talks)
Happiness
- 10 paid holidays, plus 26 paid days off per year
- Lots of employee engagement activities both offsite (examples include family cricket/football games, annual company celebrations and happy hours) and onsite (examples include office stress buster events, holiday parties, and quarterly Living our Values celebrations)
- Opportunities to join our community service initiatives, including Habitat for Humanity
Are you up to the challenge? What are you waiting for? Apply today!
Technical Services Manager
Posted today
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Job Description
Description
Technical Services Manager
Work Dynamics
About JLL
Here in India, we manage over 6.5 mn square feet of space across 21 offices.
Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.
The Asia Pacific region is an important part of our client’s success: occupying 65 offices across 13 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enable their business to thrive.
Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.
What this job involves:
Leading Technical Services
You will be responsible for delivering superior technical services overseeing all operations of all building systems, ensuring they run efficiently, safely and cost-effectively. In an exciting and dynamic environment you’ll achieve excellence in managing critical operations and programs onsite with our client. You’ll ensure the highest standards are delivered and best practices implemented consistently. You’ll partner with vendors providing your expertise in managing the client environment and technical services, with a focus on continuous improvement and risk management.
This role will manage a team of 5 technical services team members across Gurgaon Responsible for providing outstanding client service, you’ll lead, monitor and mentor to effectively control technical services activity. This role will also support local and regional initiatives by driving consistent improvements in implementation and service delivery.
Act as a coach and mentor
You’ll play a key role in actively encouraging an environment that supports teamwork, cooperation, performance excellence and personal success. You’ll play the role of coach, motivating and developing team members through regular assessments of service delivery and always seeking to improve where possible.
Prioritizing the facilities needs—always
Experienced in technical services, you’ll be on top of all the mechanical, electrical, plumbing and civil works needed while managing facilities. Likewise, you’ll play an essential role in reducing workplace risks by maintaining visibility of maintenance, routine inspections and scheduled down times. You’ll stay in close contact with teams for all facility related issues, ensuring total compliance with all legal and technical services standards. You’ll be hands-on in your approach and while able to periodically review logs, checklists and maintenance schedules, you’ll also spearhead and implement cost saving and energy programs, improving efficiency and minimising environmental impact will see you succeed in this role.
Putting critical plans and reports in place
Planning is a big part of your mandate. In this role, you’ll take charge of planning and managing technical services budgets and contracts. Your expertise will be essential in planning and developing recommendations and effective inventory and planning management. You’ll be performing regular audits with a focus on cost savings, risk management and energy management. You’ll strive to keep any down time to a minimum by setting up best practices that promote seamless service delivery to our client. Your analytical skills will also come in handy, as the role requires you to record and report data accurately.
Winning our clients trust
As Asst. Technical Services Manager, you’ll be working with our client and will build strong relationships through your proactivity and engagement. You’ll make sure that the client expectations are met each and every time, being the go-to person for any technical services related queries.
Sound like you? To apply you’ll need to be:
Experienced in Technical Services
For this role, you’ll need a minimum of 08 years experience in engineering or technical services delivery in a facilities management environment. This should include a minimum of five years experience in managing a contract of works . Furthermore, a strong knowledge of occupational safety requirements and improvement initiatives may help you land the job. A degree or a professional qualification in Engineering / Technical Services would be an advantage.
Well rounded skills
As Asst.Technical Services Manager, you will undeniably have very strong technical skills, for this role we’re looking for the full package, so you’ll need to demonstrate your expertise in interacting with a wide range of stakeholders and team members. Impeccable people skills will be a must have for this role as you’ll enjoy working within a diverse and inclusive team. You’ll take the time to listen to people in order to apply your expertise and create maximum positive impact.
An eye for detail
Do you have an eye for detail? Attention to detail combined with high level analytical skills are vital for success in this role, you’ll analyse qualitative and quantitative information and translate this into strategic deliverables.
Great organisational skills
We operate in a fast paced, high volume environment and you’ll need to keep up to speed. To do so you’ll have great time management and organisational skills, be good at meeting deadlines and be able to adapt to changing requirements.
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
Location:
On-site –Bengaluru, KAScheduled Weekly Hours:
48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Technical Services Engineer
Posted today
Job Viewed
Job Description
Job Description
Position
Service Desk Engineer
Overview
As Service Desk Engineer you will act as the first point of contact for all IT related issue/request for Altisource employees. The primary objective of this role is to provide first contact resolution to critical issues/concerns received via phone call, email or ticket. This will be achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of our 2nd line specialist teams to investigate and resolve.
The ideal candidate will possess good technical knowledge of installing and supporting varied types of end user software and IT systems. This is a demanding support position, requiring excellent customer service skills, technical troubleshooting aptitude and the ability to articulate solutions clearly and confidently to end users of varying skill levels.
Key Responsibilities
Qualifications
Qualification, Skills & Experience