3,531 IT Support Specialist jobs in India

#Ataccama #Ataccama dataintegrity #Ataccama dataquality #datanalysis #remote opening

Its a remote opening.

We are looking 24x7 support in Ataccama profile in Ataccama.

Years of Exp - 5–8

Support Experience – Mandatory.

Hands-on experience with Ataccama ONE or modules like DQ Analyzer & MDM.

Monitor and support Ataccama Data Quality rules execution and profiling jobs.

Troubleshoot data validation, anomaly detection, and scorecard generation issues.

Perform patching, software upgrades, and ensure compliance with latest platform updates.

Work with business teams to resolve data integrity and governance-related incidents.

Maintain SLA commitments for resolving incidents and ensuring data accuracy.

Strong understanding of data integration, data quality, and governance principles.

Experience in data platform support or data engineering.

Hands-on with SQL for data analysis and issue investigation.

Excellent problem-solving and communication skills.

POSITION: IOT L2 Support:

REQUIRED EXPERIENCE /SKILLS:

LOCATION: NOIDA

1. IOT L2 support profile (at least 2-3 year experience)-

a. Technical Troubleshooting: Provide advanced technical support for AWS IoT services, resolving complex issues related to device connectivity, data ingestion, security, and integration with other AWS services.

b. Customer Interaction: Interact indirectly with customers to understand their technical issues, provide timely updates, and ensure customer satisfaction through effective communication and resolution of problems via JSM (Jira service Management) .

c. Incident Management: Handle escalated cases from Level 1/Level 3/ Business support, taking ownership of issues and driving them to resolution while adhering to defined service-level agreements (SLAs).

d. Root Cause Analysis: Perform thorough analysis of incidents, identifying root causes and implementing preventive measures to minimize recurring issues and improve service reliability.

e. Documentation and Knowledge Sharing: Document troubleshooting steps (Confluence), resolutions, and best practices for internal knowledge base and customer-facing documentation, contributing to the overall improvement of support processes and customer experience.

f. Any Experience- Experience in Jira, AWS Services (Lambda, Cloudwatch, Kinesis Stream, SQS, IoT Core) , NewRelic will be an advantage .

2. Cloud Operations (CloudOps) Profile (at least 4-5 year experience )-

a. Infrastructure Management:

i. Design, deploy, and manage cloud infrastructure solutions (AWS) ensuring scalability, reliability, and efficiency.

b. Monitoring and Incident Response:

i. Implement and maintain monitoring, alerting, and logging solutions to ensure proactive management of cloud resources. Respond to and resolve incidents in a timely manner to minimize downtime.

c. Automation and Scripting:

i. Develop and maintain infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible. Automate routine tasks and processes to streamline operations and improve efficiency.

ii. Knowledge of Python or node is mandatory to automate the manual operation tasks .

d. Security and Compliance:

i. Implement and enforce security best practices, including access controls, encryption, and compliance with industry standards (e.g., WAF, Device Defender etc). Conduct regular security audits and vulnerability assessments.

e. Performance Optimization:

i. Identify opportunities to optimize AWS cloud resources for cost and performance. Implement cost management strategies and recommend architectural improvements based on monitoring and analysis.

f. Collaboration and Documentation:

i. Work closely with cross-functional teams (e.g., Developers, DevOps engineers, Architects to support application deployment and troubleshooting. Maintain documentation of infrastructure configurations, procedures, and troubleshooting guides.

g. Continuous Improvement:

i. Stay current with industry trends, emerging technologies, and best practices in cloud operations. Drive initiatives for process improvement, automation, and scalability.

Role Overview

We are seeking a highly skilled and organized Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a vital role in providing exceptional administrative support to our organization.

Your primary responsibilities will include:

• Providing administrative assistance and clerical tasks
• Communicating effectively with internal and external stakeholders
• Scheduling appointments and meetings
• Delivering outstanding customer service

In order to succeed in this role, you will need to possess excellent communication skills, be proficient in MS Office applications, and have strong organizational and time-management skills. Prior experience in a similar role is also desirable.

As an Administrative Support Specialist , you will have the opportunity to work independently and prioritize tasks effectively. You will also have the chance to develop your skills and contribute to the success of our organization.

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.

Job Opportunity

A Full-time Customer Service Role

We are seeking a highly skilled and dedicated individual to join our team as a Customer Service Representative. This is a full-time remote role that requires excellent communication skills, problem-solving abilities, and a strong work ethic.

About the Job

The successful candidate will be responsible for providing top-notch customer service to our clients through various channels, including phone, email, and chat. They will also be accountable for maintaining accurate customer records, achieving customer service targets, and communicating customer feedback to the management team.

Main Responsibilities

• Provide exceptional customer service by listening actively, empathizing with customers, and resolving issues promptly.
• Maintain a deep understanding of our products or services to answer customer queries accurately and provide relevant recommendations.
• Record customer interactions, transactions, and issues in the CRM system to ensure comprehensive records of customer interactions.
• Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Adhere to company policies, industry regulations, and ethical standards to ensure customer data privacy and security.
• Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

We offer a quiet and brightly illuminated work environment, laptop with a Minimum of 8GB RAM, an i5 8th gen processor, 720P Webcam and Headset, reliable ISP with a minimum speed of 100 Mbps and smartphone. Our schedule includes Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts and Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts.