13,395 IT Support Specialist jobs in India
Help Desk & Technical Support Specialist
Posted today
Job Viewed
Job Description
Job Title - Helpdesk Support Engineer
Years of Experience - 4 - 12 Years
Level - Mid / Senior Level
Location - Bengaluru
About the Role
As global investment firms continue to expand their technology footprint, providing reliable, responsive, and high-quality end-user support has become mission-critical. The Helpdesk Support Engineer will play a key role in delivering outstanding customer service and technical support to a diverse global user base.
This position is part of a technology infrastructure team responsible for building and supporting the foundational platforms and end-user technologies that power critical business operations. The team thrives in a fast-paced, dynamic, and collaborative environment, continually innovating to improve the employee experience and productivity across regions.
What You’ll Do
- Deliver outstanding remote customer service and technical support to employees globally.
- Utilize ticketing platforms (e.G., Jira Service Management) to log, track, and manage incidents, problems, and requests.
- Diagnose and resolve hardware, software, and connectivity issues efficiently, providing clear guidance and advice.
- Escalate complex issues to other support and engineering teams when necessary.
- Manage and prioritize support requests effectively to ensure timely resolution.
- Educate and empower users through self-service portals and training on new tools and processes.
- Create and maintain knowledge-base articles for recurring issues and solutions.
- Collaborate with local and off-site technology service providers to enhance service delivery.
- Provide clear documentation, updates, and root cause analysis on support issues to management as required.
What’s Required
- Minimum 4 years of experience in client service, desktop support, or technical support roles.
- Bachelor’s degree in Technology, Computer Science, or a related field.
- Proficiency in troubleshooting Microsoft Windows, Apple MacBook systems, and Microsoft Office tools.
- Familiarity with market data and electronic trading platforms (e.G., Bloomberg, Neovest) preferred.
- Ability to work independently and collaboratively across global teams, maintaining composure in high-pressure environments.
- Strong scripting and automation skills (PowerShell, Splunk) are advantageous.
- Commitment to the highest ethical standards.
Desktop Support Specialist
Posted today
Job Viewed
Job Description
PRINCIPAL RESPONSIBILITIES:
State the primary responsibilities of the role and the primary tasks for each function.
Good exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.
Should have good hardware troubleshooting skills in desktop, laptop, Network printers, IP Phone etc. and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, SCCM knowledge, basic knowledge of AD, DNS, DHCP, Virtual Desktop Environment. Video Conferencing Systems and Patch management would be an added advantage.
Responsible for Level-2 Escalations on all the end user devices and application. Act as an escalation point for advanced or difficult help requests. Escalate incidents with accurate documentation to suitable technician or vendor, when required. Contribute to technician knowledgebase and training as needed. Knowledge of Snow ticketing system would be an added advantage.
Adhere to the security and compliance standards. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Audit Artifact producer will be producing audit evidence for PII, PCI, SOX, Internal and various other audits demanding evidence.
Ticket Management (Assignment, Monitoring) also Make sure tickets are closed within agreed SLA. Handel and revert on escalated emails to users which required immediate attention.
MINIMUM REQUIREMENTS
The basic requirements needed to be able to successfully perform the duties of the role.
EDUCATION: Bachelor's FIELD OF STUDY: Computer Science and or relevant work experience
EXPERIENCE: 5 years
CERTIFICATION(S): ITIL, MCSA, VMware
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Knowledge of advanced computer hardware, including HP Laptops, Logitech peripherals, Avaya phone systems and other key systems.
- Experience with desktop operating systems, including RDP, call center technologies, Mobile Device troubleshooting.
- Extensive application support experience with support experience with Okta, Office 365, Microsoft Office suite, Adobe products.
- Basic user administration experience on AD, with working knowledge on DNS and DHCP, VDI, Citrix, GPO, MFA, Cisco Video Conferencing, Zoom.
- Basic understanding of network and troubleshooting skills of VPN issues, OKTA, Global Protect, Cisco Umbrella.
- Working knowledge of a range of diagnostic utilities, including Bomgar remote support, HP support portal.
- Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes.
- Exceptional written and oral communication skills.
- Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
- Strong documentation skills.
- Ability to conduct research into a wide range of computing issues is required.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly, business-friendly, and technical language.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
Perks and Benefits
- Transportation Services: Convenient and reliable commute options to ensure a hassle-free journey to and from work.
- Meal Facilities: Nutritious and delicious meals provided to keep you energized throughout the day.
- Career Growth Opportunities: Clear pathways for professional development and advancement within the organization.
- Captive Unit Advantage: Work in a stable, secure environment with long-term projects and consistent workflow.
- Continuous Learning: Access to training programs, workshops, and resources to support your personal and professional growth.
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Hiring Technical Support Specialist (Remote). Support via chat/email/phone, troubleshoot Windows/software issues, use CRM tools, ensure customer satisfaction. Requires prior support experience & strong Windows OS skills.
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Role: Desktop Support Engineer
Location: Hyderabad, India
Job description
We are seeking a proactive and skilled Desktop Support Engineer to provide technical assistance and ensure smooth day-to-day operations of our IT systems. You will be the first point of contact for end-users, troubleshooting hardware and software issues, managing installations, and maintaining system performance. This role requires strong problem-solving skills, attention to detail, and excellent communication.
Responsibilities:
- Serve as the first line of support for desktop, laptop, and peripheral device issues (Windows and macOS environments).
- Install, configure, and maintain operating systems, applications, and hardware.
- Troubleshoot hardware failures, network connectivity issues, and software errors.
- Provide remote and on-site technical support to end-users.
- Manage user accounts, permissions, and email setups in Active Directory / Office 365.
- Maintain asset inventory and track hardware/software licenses.
- Collaborate with IT team members on infrastructure upgrades, system migrations, and security patches.
- Ensure adherence to IT security policies and best practices.
- Document technical issues, resolutions, and standard operating procedures.
- Train and guide users on system usage and best practices.
Requirements:
- Bachelor's degree in IT, Computer Science, or related field, or equivalent work experience.
- 2+ years of experience in desktop support or IT helpdesk role.
- Strong knowledge of Windows and macOS operating systems, networking fundamentals, and common enterprise applications.
- Experience with troubleshooting hardware, printers, and mobile devices.
- Familiarity with Active Directory, Office 365 administration, and remote desktop tools.
- Excellent problem-solving and communication skills.
Job Type: Full-time
Pay: ₹8, ₹29,213.62 per month
Work Location: In person
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Key Responsibilities:
Domain/ Position JD
Desktop Support
• Good written and verbal communication in English.
• Good Basic Technical Knowledge on Desktops/Laptops
• Address user tickets regarding hardware, software, and networking
•
• Walk customers through installing applications and computer peripherals.
• Experience: Minimum of 2+ years as a Desktop Support Engineer or Remote Support Engineer.
• Operating Systems: Hands-on experience with Windows and macOS.
• Guide users with simple, step-by-step instructions
• Conduct remote troubleshooting.
• Test alternative pathways until you resolve an issue.
• Direct unresolved issues to the next level of support personnel
• Report customer feedback and potential product requests
• Proven work experience as a Desktop Support Engineer
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions.
• Good problem-solving and multitasking skills
• Knowledge of ticketing tool. (service now)
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Company's Description:
AppsTech Solution is a System Integrator & leading IT infrastructure services provider in India, with a focus on providing IT services to the customer. Our services include Turnkey Projects Structured cabling solution Networking & Security Solutions, Server & Backup Solutions, Dedicated IT resources (FMS) to manage customer IT Infra and IT users.
Website:
Experience:
1-4 Years
Location:
Ahmedabad, Kadi, Sanand(GIDC)
Company website & Email ID
: ,
Role Description:
We are seeking an experienced IT Support Engineer to join our client location.
Responsibilities:
End-User system Support:
· Troubleshoot and resolve desktop and laptop operating system issues. Provide support for standard software applications.
· Isolate and diagnose system issues, and report hardware problems to respective vendors.
· Install, reinstall, and configure systems, printers, and scanners.
· Configure desktops and laptops according to customer standardization policies.
· Install, reinstall, and configure client software/applications within scope. Install, troubleshoot, and configure email clients. Resolve email client-related issues.
· Troubleshoot printer and scanner-related issues. Address issues related to standard office software (e.g., MS Office Word, Excel, PowerPoint).
· Install antivirus software and ensure virus definitions are updated automatically. Apply approved patches to desktops and laptops.
· Configure appropriate access rights and permissions for printers. Set up wireless access on endpoints.
Network Support:
· Provide support for local area network (LAN), wired/wireless issues.
· Assist in the configuration and troubleshooting of network connectivity.
· Ensure network security protocols are followed.
· Collaborate with network administrators to resolve complex network issues.
Requirements and Skills:
· Technical Proficiency: Strong understanding of operating systems, standard software applications, and network configurations.
· Problem-Solving: Ability to diagnose and resolve technical issues efficiently.
· Communication: Excellent verbal and written communication skills to assist end-users effectively.
· Customer Service: Strong focus on providing high-quality support to users
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Experience: 3-4 Years Job Title : Desktop Support Specialist Location : Chandigarh About the Company : Allen Lund Company is a leading Nationwide Logistics provider in the US and Canada, with over 650,000 shipments managed annually.
Headquartered in Los Angeles, we operate with 41 offices across the two countries and have two offices in India.
Our mission is to provide top-tier logistics and transportation services, and we’re looking for a dedicated Desktop Support Specialist to join our dynamic team.
Job Overview: We are looking for an enthusiastic and knowledgeable Desktop Support Specialist to provide technical support across a wide range of systems and devices.
The role requires someone who is proactive, solution-oriented, and able to handle support requests via different channels to ensure a seamless user experience.
Key Responsibilities: Tier-One Support : Provide hands-on and remote technical assistance to end-users for desktop-related issues, ensuring timely resolution.
Ticket Management : Monitor and respond to user requests and incidents via ticketing systems, emails, phone calls, and instant messages, ensuring all issues are tracked and resolved efficiently.
Hardware and Software Support : Support and maintain desktops, laptops, desk phones, headsets, printers, and related peripherals, ensuring all systems are functioning optimally.
Mobile Device Support : Provide support for iOS and Android devices, including mobile phones, tablets, and hotspots.
Internet & Network Services : Troubleshoot internet connectivity issues, open tickets with service providers, and dispatch technicians as necessary.
Google Workspace Administration : Support and maintain the Google Workspace Enterprise environment, ensuring smooth functionality and security for all users.
Active Directory Management : Administer and manage the Active Directory environment, ensuring proper access control, user permissions, and account management.
Anti-Virus Management : Install and maintain anti-virus software and clients, ensuring all devices are secure and protected.
User Account Management : Handle the creation, modification, and deletion of user accounts across multiple platforms, including Active Directory, VPN, Email, and CRM systems.
Other Duties: Team Collaboration : Work closely with other IT team members to ensure smooth operations and effective problem-solving.
Additional IT Tasks : Assist with software installations/uninstalls, after-hours team meetings, and Windows Server patching as assigned by the IT Manager.
Continuous Improvement : Contribute to identifying and implementing improvements in IT processes and infrastructure.
Qualifications: Proven experience in desktop support, troubleshooting hardware and software issues.
Experience with Active Directory, Google Workspace, and mobile device management.
Strong troubleshooting skills for hardware, software, and network-related issues.
Familiarity with antivirus software installation and management.
Excellent communication skills, both verbal and written, and the ability to prioritize multiple support requests.
Detail-oriented, with strong organizational and problem-solving abilities.
Ability to work both independently and as part of a collaborative team.
Powered by JazzHR
Be The First To Know
About the latest It support specialist Jobs in India !
Help Desk Support Specialist (English,Portuguese andSpanish)
Posted 1 day ago
Job Viewed
Job Description
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon () simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for Portuguese/Spanish & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for Portuguese/Spanish & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help Desk Support Specialist (English and French)
Posted 1 day ago
Job Viewed
Job Description
Shift Time- Rotational Shifts including night shifts.
About Sakon:
Sakon () simplifies how businesses around the world Understand, Manage and Transform their Communications and Cloud Ecosystems. One of the world’s top SaaS companies in our markets, Sakon is a leader in managing communication services and costs, mobility, and cloud services, Sakon has 200 large enterprise customers spanning virtually every country across the globe. Sakon is headquartered in Concord, MA with additional locations across North America, Europe, and India.
About the Job:
The Mobility Support Desk is the centralized support hub that bridges the gap between client
employees and technical solutions. It’s the first point of contact for users facing issues with
technology, software, or services.
Role Overview:
1) This role will handle and take ownership of multiple customer support activities to
include receiving incoming calls, chats, emails &tickets to provide end-to-end Technical
and general support resolution to the end user.
2) Will interact with mobile phone carriers & other departments to resolve mobile servicerelated issues.
3) Adhere to the business rules & policies as dictated by Sakon and The Client in the joint
operations document.
4) Ensuring SLA’s and KRA’smeet day to day, month to month.
What will you do:
We are looking for French & English-speaking candidate to support our SaaS
product (Mobility Practice)
1) Determine the issue, research, and follow-up steps, as necessary for resolution of issues
2) Answer incoming calls & chats.
3) Troubleshooting device and networking issues reported by the users, acting as a liaison
between customers, mobile carriers, client policy and internal Sakon teams to provide
accurate and timely resolution.
4) Working customer service/tech support via incoming phone calls, email and chat.
5) Identify and assist to resolve all issues identified during regular operations. No scripts
are used. You must be able to think on your feet and ask the appropriate questions to
identify and resolve the issue as it arises.
6) Ticketing all calls, chats and email support in English and Portuguese/Spanish
7) Review deliverables ofsupport team members and provide the required support and
guidance to ensure timely deliverables to client.
8) Communicates escalations/ issuesto Managers in a timely manner, ensuring that all
communications are professional and accurate.
9) Act as a single point of contact for managing the communications with the client.
Skill set & Qualifications:
1) We are looking for French & English-speaking candidate to support our
SaaS product (Mobility Practice)
2) Candidate should be willing to work in 24/7 rotationalshift.
3) Extremely organized with an appreciation for process and documentation
4) A team player who thrives in a kind and collaborative environment.
5) Ability to quickly learn how to troubleshoot devices and step by step instructions.
6) Identification, prioritization and resolution ofreported problemsthrough various
7) mediums (platform, emails, calls, chats) and responsible forthe closure of request with
the specified SLA.
8) Working closely with the international telecom carriers/ service providersto resolve the
requests and incidents raised by customers.
9) Technical Support experienced highly regarded.
Benefits and Perks
• Flexible Holiday Policy (choose your own holidays)
• Hybrid Working Options
• Life & Medical Insurance
• Focus on Skill Development, Re-imbursement for Certifications
• Wifi-Mobile bill reimbursement
• Employee well-being activities
How to Apply and Interview Process:
To apply, kindly share the resume with
Interview Process:
Level 1 operations/ Technical Round
Level 2 operations/ Technical Round
Level 3 operations/ Technical Round
HRBP Round – Salary discussion & Cultural fitment check
Consent : We will be using your resume for job applications open with us for a full-time contract and will save them for future reference.
Help desk support specialist (english and french)
Posted today
Job Viewed