6,456 IT Support Specialist jobs in India
Desktop Support Specialist
Posted today
Job Viewed
Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Desktop Support
3. Location: Pune
4. Educational Background – BE/Btech
5. Key Responsibilities –
5. Must Have Skills:
Job Description:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Skill: Desktop Engineer
Location: (Mumbai Andheri East)
Employment Type: Full-Time
Desktop Support Specialist
Posted today
Job Viewed
Job Description
· End user desktop support L1 -
o Qualification BE/BTech /BSC/BCA/ Diploma with Hand s on 3 to 4 years of Exp.
o Good in Communication
o VIP User support & VC Support
o Hardware/software troubleshooting and resolution.
o L1 level network troubleshooting and resolution for LAN Connectivity
o Hands & feet support to Backend team for Network/Server/application issue
o Asset inventory (PIV), Asset related activities
o End user project related activity (Like OS upgradation, coverage tool update, etc.)
o Network & Sharing printer installation.
o Office 365 support
o Coverage/compliance software installation and troubleshooting
o Vendor coordination, etc.
o Endpoints support covers monitoring and troubleshooting of desktops, laptop, Printer, e-Gate, EPOS etc devices.
- Perform and Record all Installation of new machines, movement within site, changes in configuration of machines (IMAC) as per policy.
- Maintain a details of asset Inventory.
- Product, inventory master to be uploaded and confirmation to be shared.
- Weekly audit of POS usage and removal of concessionaire POS to be shared
o Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.
o Escalation of unresolved incidents to L2 engineer
o Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal.
·
End user desktop support L2 / THD
o VIP User support & VC Support independently
o Qualification BE/BTech / Diploma with Hands on 5 to 6 years of Exp.
o Excellent in written and verbal Communication
o Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely.
o Able to provide required support to L1 resource at location and able to provide required Training to DL1 & new engineers
o Handling Tickets & Managing Escalation
o Conduct remote troubleshooting.
o Guide user with Simple, Step-by-step instructions.
o Direct unresolved issues to the next level of support personal
o Must have extensive VIP & Executives level support experience.
o If necessary, liaise with third-party support and PC equipment vendors.
o Monitoring Day to Day CCTV camera & check backup
o Maintaining IT Inventory records.
o Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses)
o Responding to customer questions regarding operation and malfunctions.
o Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
o Good in coordination and able to do vendor coordination and close end to end task
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Location: (Mumbai Andheri East)
Employment Type: Full-Time
Experience Level: Entry-Level ( 1 to 5 Years)
Job Overview
We are seeking a proactive and eager-to-learn Junior Desktop Engineer to join our IT support team. This foundational role is ideal for individuals looking to build hands-on experience in desktop management and workplace technology. You’ll be responsible for providing technical assistance to end-users, resolving hardware and software issues, and supporting essential IT services such as printing and network access.
Key Responsibilities
- Provide first-level technical support for desktop systems, laptops, and peripherals
- Troubleshoot and resolve issues related to operating systems, software applications, and hardware
- Assist with setup, configuration, and maintenance of desktop environments
- Support printing services, including installation, configuration, and troubleshooting of printers
- Handle basic network connectivity issues (e.g., Wi-Fi, LAN access, VPN setup)
- Maintain accurate documentation of support requests and resolutions
- Collaborate with senior engineers and IT staff to escalate and resolve complex issues
- Participate in routine system checks and updates to ensure optimal performance
Qualifications & Skills
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related field
- Basic understanding of Windows and/or macOS operating systems
- Familiarity with common office productivity tools (e.g., Microsoft 365, Google Workspace)
- Strong problem-solving skills and attention to detail
- Excellent communication and interpersonal abilities
- Willingness to learn and grow in a fast-paced IT environment
- Prior internship or helpdesk experience is a plus but not required
What We Offer
- Mentorship and training from experienced IT professionals
- Opportunities for career advancement and technical certifications
- A collaborative and supportive work culture
- Exposure to real-world IT operations and enterprise environments
If you're passionate about technology and ready to kickstart your IT career, we’d love to hear from you!
Desktop Support Specialist
Posted today
Job Viewed
Job Description
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Desktop Support
3. Location: Pune
4. Educational Background – BE/Btech
5. Key Responsibilities –
5. Must Have Skills:
Job Description:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Desktop Support Specialist
Posted today
Job Viewed
Job Description
o Qualification BE/BTech /BSC/BCA/ Diploma with Hand s on 3 to 4 years of Exp.
o Good in Communication
o VIP User support & VC Support
o Hardware/software troubleshooting and resolution.
o L1 level network troubleshooting and resolution for LAN Connectivity
o Hands & feet support to Backend team for Network/Server/application issue
o Asset inventory (PIV), Asset related activities
o End user project related activity (Like OS upgradation, coverage tool update, etc.)
o Network & Sharing printer installation.
o Office 365 support
o Coverage/compliance software installation and troubleshooting
o Vendor coordination, etc.
o Endpoints support covers monitoring and troubleshooting of desktops, laptop, Printer, e-Gate, EPOS etc devices.
Perform and Record all Installation of new machines, movement within site, changes in configuration of machines (IMAC) as per policy.
Maintain a details of asset Inventory.
Product, inventory master to be uploaded and confirmation to be shared.
Weekly audit of POS usage and removal of concessionaire POS to be shared
o Follow-up on unresolved incidents with end user/vendors/ onsite engineers, if required.
o Escalation of unresolved incidents to L2 engineer
o Working on the tickets (IM, RF (SR/REQ/RITM), ITCHG, PBI), updating correct artifacts on the ITSM portal.
·
End user desktop support L2 / THD
o VIP User support & VC Support independently
o Qualification BE/BTech / Diploma with Hands on 5 to 6 years of Exp.
o Excellent in written and verbal Communication
o Install, Maintain & Troubleshoots required client Software & hardware whether onsite or remotely.
o Able to provide required support to L1 resource at location and able to provide required Training to DL1 & new engineers
o Handling Tickets & Managing Escalation
o Conduct remote troubleshooting.
o Guide user with Simple, Step-by-step instructions.
o Direct unresolved issues to the next level of support personal
o Must have extensive VIP & Executives level support experience.
o If necessary, liaise with third-party support and PC equipment vendors.
o Monitoring Day to Day CCTV camera & check backup
o Maintaining IT Inventory records.
o Maintaining all software licenses and ensuring that the Arvind Smart spaces Ltd is following licensing norms. (OEM & Paper Licenses)
o Responding to customer questions regarding operation and malfunctions.
o Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
o Good in coordination and able to do vendor coordination and close end to end task
Desktop Support Specialist
Posted today
Job Viewed
Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Desktop Support
3. Location: Pune
4. Educational Background – BE/Btech
5. Key Responsibilities –
5. Must Have Skills:
Job Description:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
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Desktop Support Specialist
Posted today
Job Viewed
Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Desktop Support
3. Location: Pune
4. Educational Background – BE/Btech
5. Key Responsibilities –
5. Must Have Skills:
Job Description:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Desktop Support Specialist
Posted today
Job Viewed
Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Desktop Support
3. Location: Pune
4. Educational Background – BE/Btech
5. Key Responsibilities –
5. Must Have Skills:
Job Description:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Desktop Support Specialist
Posted today
Job Viewed
Job Description
About Birlasoft:
Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.
1. About the Job – Ability to relate the product functionality to business processes, and thus offer implementation
advice to customers on how to meet their various business scenarios.
2. Job Title – Desktop Support
3. Location: Pune
4. Educational Background – BE/Btech
5. Key Responsibilities –
5. Must Have Skills:
Job Description:
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until you resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals