48,108 IT Specialist jobs in India

Job Title: Helpdesk Support Engineer
Location: Ahmedabad, Gujarat
Experience Required: 1-2 Years

Job Description:
We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:
Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
Assets Management : Manage the inventory of All the IT Assets.
Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:
Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
Technical Skills:
Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
Familiarity with helpdesk ticketing tools and remote desktop support.
Soft Skills:
Strong verbal and written communication skills.
Excellent problem-solving and analytical abilities.
Ability to multitask and prioritize tasks effectively.
Experience: 1-2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 1-2 Years

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
• Technical Skills:
• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.
• Soft Skills:
• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.
• Experience: 1-2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 1-2 Years

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
• Technical Skills:
• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.
• Soft Skills:
• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.
• Experience: 1-2 years in a helpdesk or IT support role.

Job Title: Helpdesk Support Engineer

Location: Ahmedabad, Gujarat

Experience Required: 1-2 Years

Job Description:

We are seeking a proactive and customer-oriented Helpdesk Support Specialist to join our team in Ahmedabad. The ideal candidate will be responsible for providing technical support and troubleshooting assistance to ensure smooth operation across systems and devices. This role demands excellent communication skills, a strong technical foundation, and the ability to deliver outstanding customer service.

Key Responsibilities:

• Technical Support: Diagnose and resolve hardware, software, and network-related issues for end-users.
• Issue Management: Log and manage support tickets in the helpdesk system, ensuring timely resolution and follow-ups.
• Installation & Configuration: Assist in the installation, configuration, and maintenance of software and hardware systems.
• Documentation: Maintain accurate records of support activities, resolutions, and technical procedures.
• Assets Management : Manage the inventory of All the IT Assets.
• Customer Service: Provide exceptional support and assistance via email, phone, or in person, ensuring a positive user experience.
• Collaboration: Work closely with internal IT teams to escalate and resolve complex issues effectively.
• Monitoring: Continuously monitor systems and networks to identify potential issues and report anomalies.

Skills & Qualifications:

• Educational Background: Diploma/Degree in IT, Computer Science, or a related field.
• Technical Skills:
• Proficiency in troubleshooting Windows OS and Microsoft Office Suite.
• Basic understanding of networking concepts (LAN, WAN, DNS, DHCP).
• Familiarity with helpdesk ticketing tools and remote desktop support.
• Soft Skills:
• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Ability to multitask and prioritize tasks effectively.
• Experience: 1-2 years in a helpdesk or IT support role.

**Purpose and Scope:**
This role will work closely with other members of DigitalX Real World Insight Enabler pod in supporting access, questions, and governance related issues to real world data. This role will also be responsible for ensuring accuracy and compliance with policies as well as maintaining effective communication with internal stakeholders and vendors. The position will support operational activities for multiple analytics and technology groups in a dynamic team environment.
**Responsibilities and Accountabilities** **:**
+ **Ticketing System Management** : Administrator and oversees the RWD BoldX FreshService agile ticketing system, including the development of catalog forms, automation, enhancements, and handling user requests for RWD services while managing the demand queue.
+ **Request Review and Routing** : Liaise between contractors, managers, and vendors for the review of incoming requests and route tickets based on defined parameters to the appropriate RWD operation groups through FreshService.
+ **Information Gathering and Reporting** : Collect and report information, maintain records, and provide support to internal RWD team members while solving problems as they arise.
+ **Training and Compliance** : Liaise with contractors, managers, and the RWD team to obtain necessary ticket forms and approvals. In addition, develop and maintain training modules and documentation using Brainshark to ensure compliance with third-party agreements.
+ **Access Review and Procedure Maintenance** : Regularly review user access levels for RWD-managed data and tools, and enhance, develop, and maintain detailed written procedures for both new and existing processes.
+ **Collaboration and Audits** : Assist the privacy team with GDPR data subject requests with collaboration with RWD Data Engineering team, perform monthly RWD EU/US audits of contractor access in the AWS RWD environment to align with contract terms, and collaborate with the vendor management team on TPA needs while managing vendor communications for the BoldX PDS RFI project management platform.
**Required Qualifications:**
+ **Help Desk Tool Proficiency** : Experience using a help desk tool to monitor, route, and analyze tickets, as well as create forms and reports.
+ **AWS Redshift/Data Lake Knowledge** : Basic understanding of AWS Redshift and data lake concepts to effectively communicate with technical team members.
+ **Microsoft Office Skills** : Proficient in Microsoft Office products, including Word, PowerPoint, Excel, and Visio.
+ **Customer Service Excellence** : Demonstrated excellent customer service skills with the ability to manage changing priorities and provide flexible support to BoldX environment users.
+ **Attention to Detail** : Strong attention to detail and accuracy in all tasks performed.
+ **Global Collaboration** : Ability to work in a global organization, effectively interfacing with colleagues in the US, Japan, and Europe.
+ **Multi-tasking and Process Tracking** : Capable of multi-tasking while tracking processes and outcomes effectively.
+ **Communication and Experience** : Excellent communication and collaboration skills, with a minimum of 5 years of experience and a BA/BS degree or equivalent training.
**Preferred Qualification:**
+ Knowledge of RWD sources, contract language and understand appropriate utilization.
Astellas' Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.
Category BoldX
Astellas is committed to equality of opportunity in all aspects of employment.
EOE including Disability/Protected Veterans

Responsibilities and Accountabilities:

Ticketing System Management : Administrator and oversees the RWD BoldX FreshService agile ticketing system, including the development of catalog forms, automation, enhancements, and handling user requests for RWD services while managing the demand queue.

Request Review and Routing : Liaise between contractors, managers, and vendors for the review of incoming requests and route tickets based on defined parameters to the appropriate RWD operation groups through FreshService.

Information Gathering and Reporting : Collect and report information, maintain records, and provide support to internal RWD team members while solving problems as they arise.

Training and Compliance : Liaise with contractors, managers, and the RWD team to obtain necessary ticket forms and approvals. In addition, develop and maintain training modules and documentation using Brainshark to ensure compliance with third-party agreements.

Access Review and Procedure Maintenance : Regularly review user access levels for RWD-managed data and tools, and enhance, develop, and maintain detailed written procedures for both new and existing processes.

Collaboration and Audits : Assist the privacy team with GDPR data subject requests with collaboration with RWD Data Engineering team, perform monthly RWD EU/US audits of contractor access in the AWS RWD environment to align with contract terms, and collaborate with the vendor management team on TPA needs while managing vendor communications for the BoldX PDS RFI project management platform.

Requirements

Required Qualifications:

Help Desk Tool Proficiency : Experience using a help desk tool to monitor, route, and analyze tickets, as well as create forms and reports.

AWS Redshift/Data Lake Knowledge : Basic understanding of AWS Redshift and data lake concepts to effectively communicate with technical team members.

Microsoft Office Skills : Proficient in Microsoft Office products, including Word, PowerPoint, Excel, and Visio.

Customer Service Excellence : Demonstrated excellent customer service skills with the ability to manage changing priorities and provide flexible support to BoldX environment users.

Attention to Detail : Strong attention to detail and accuracy in all tasks performed.

Global Collaboration : Ability to work in a global organization, effectively interfacing with colleagues in the US, Japan, and Europe.

Multi-tasking and Process Tracking : Capable of multi-tasking while tracking processes and outcomes effectively.

Communication and Experience : Excellent communication and collaboration skills, with a minimum of 5 years of experience and a BA/BS degree or equivalent training.

Preferred Qualification:

Knowledge of RWD sources, contract language and understand appropriate utilization.

Hybrid work arrangements (on-site/work from home) from certain locations may be permitted in accordance with Astellas’ Responsible Flexibility Guidelines.

Answering telephone calls and taking actions accordingly.
- Responsible for overall office administration
- Tracking inward and out going office correspondence.
- Inventory Management of office Stationary and housekeeping supplies.
- Assigns duties to Housekeeping staff and inspect work for conformance to prescribed standards of cleanliness.
- Excellent Communication skills ( Verbal & Written - **English and Tamil**.
- Good in MS office

Education
- UG: _Any Graduate - Any Specialization, Diploma - Any Specialization
- Recruiter Name: _SURESH GANAPATHY S
- Contact Company: _INFRA CARE SERVICES

**Salary**: ₹10,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Night shift

Ability to commute/relocate:

- Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable