7,154 Technical Assistance jobs in India

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices.
• Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance.
• Assist with hardware upgrades, replacements, and repairs. • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software.
• Ensure software updates, patches, and security fixes are applied regularly.
• Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary.
• Respond to user support requests, resolving technical issues via phone, email, and in-person. •
• Provide training and documentation for end users on how to use software and hardware effectively.
• Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently.
• Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts.
• Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems.
• Assist with network configuration, connectivity, and performance monitoring.
• Install, configure, and maintain antivirus software on all endpoints.
• Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.
• Ensure compliance with organizational security protocols and best practices.

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

Powered by JazzHR

• Install, configure, and troubleshoot desktop computers, laptops, printers, and other IT devices.
• Manage and maintain hardware inventories, performing regular assessments to ensure optimal performance.
• Assist with hardware upgrades, replacements, and repairs. • Install, configure, and support software applications, including operating systems (Windows, macOS), office productivity suites (Microsoft 365, Adobe, etc.), and proprietary software.
• Ensure software updates, patches, and security fixes are applied regularly.
• Provide technical assistance for software-related issues and provide solutions or escalate issues when necessary.
• Respond to user support requests, resolving technical issues via phone, email, and in-person. •
• Provide training and documentation for end users on how to use software and hardware effectively.
• Ensure users have access to the systems, tools, and resources they need to perform their jobs efficiently.
• Troubleshoot and resolve problems related to network connectivity, printers, devices, and user accounts.
• Provide support for M365 applications such as Outlook, Teams, SharePoint, OneDrive, and Exchange.
• Assist in configuring M365 security features, such as multi-factor authentication (MFA) and data loss prevention (DLP).
• Support and troubleshoot local area networks (LAN) and wide area networks (WAN) for internal systems.
• Assist with network configuration, connectivity, and performance monitoring.
• Install, configure, and maintain antivirus software on all endpoints.
• Monitor for malware, viruses, and other threats, responding swiftly to incidents and ensuring system integrity.
• Ensure compliance with organizational security protocols and best practices.