4,169 Technical Assistance jobs in India
Technical Assistance Engineer
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Job Overview
We are seeking a skilled and customer-focused Customer Support Engineer to join
our Delhi team. The ideal candidate will be responsible for providing technical
assistance, troubleshooting customer issues, and ensuring a seamless customer
experience. You will act as a bridge between customers and the technical team,
resolving inquiries and delivering high-quality solutions in a timely manner.
Key Responsibilities
1. Customer Assistance:
o Serve as the first point of contact for customer support inquiries via
email, phone, or chat.
o Provide technical guidance and resolve issues related to the
company’s products or services.
2. Troubleshooting and Problem Resolution:
o Diagnose and troubleshoot hardware, software related problems.
o Collaborate with internal teams to escalate and resolve complex
issues.
o Maintain detailed documentation of issues, resolutions, and feedback.
3. Technical Expertise:
o Provide in-depth knowledge of the company’s products, systems, and
services to customers.
o Assist customers with usage of the products.
4. Feedback and Improvement:
Gather and communicate customer feedback to internal teams for
product improvements.
o Participate in continuous improvement initiatives for customer support
processes.
5. Service-Level Adherence:
o Ensure timely resolution of customer issues within agreed service level
agreements (SLAs).
o Monitor and prioritize support tickets to meet customer expectations.
Qualifications and Skills
Education:
o Bachelor’s degree in engineering, Electrical, Electronics, Mechanical or
a related field (or equivalent experience).
Experience:
o 1-3 years of experience in technical support, customer service, or a
related role.
o Prior experience in troubleshooting.
Technical Skills:
o Familiarity with ticketing systems (e.G., Zoho Desk, Zendesk,
Freshdesk) and CRM tools.
Soft Skills:
o Excellent verbal and written communication skills in both English and
Hindi.
o Strong problem-solving abilities with attention to detail.
o Customer-oriented mindset with the ability to handle challenging
situations professionally.
Key Competencies
Analytical Thinking
Empathy and Patience
Time Management
Team Collaboration
Adaptability to Technology
Technical Assistance Specialist
Posted today
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About Cyware
Cyware delivers an innovative approach to cybersecurity that unifies threat intelligence, automation, threat response, and vulnerability management with data insights gleaned from assets, users, malware, attackers, and vulnerabilities. Cyware’s Cyber Fusion platform integrates SOAR and TIP technology, enabling collaboration across siloed security teams. Cyware is widely deployed by enterprises, government agencies, and MSSPs, and is the leading threat intelligence sharing platform for global ISACs and CERTs.
Your next opportunity starts here!
More on Cyware: (
About the Role
We are looking for a motivated and customer-focused Technical Support Engineer with 2 to 3 years of experience in providing technical assistance and troubleshooting. The ideal candidate will have strong problem-solving skills, hands-on experience with Linux systems, and a solid understanding of cyber security concepts. Knowledge of Python or scripting will be considered an advantage.
Key Responsibilities:
- Provide technical support to customers via email, chat, and remote sessions
- Diagnose, troubleshoot, and resolve product or environment-related issues within defined service level agreements
- Handle incident management, escalation cases, and perform root cause analysis
- Collaborate with engineering teams to reproduce and resolve complex technical problems
- Document solutions, create knowledge base articles, and contribute to process improvement
- Support customer onboarding, upgrades, and integration activities as needed
Required Skills and Qualifications:
- 2 to 3 years of experience in a technical support or systems engineering role
- Strong knowledge of Linux systems (administration, troubleshooting, scripting)
- Knowledge of Threat Intelligence platforms, Security Orchestration Automation and Response (SOAR) solutions, and other cybersecurity products
- Basic understanding of networking and security concepts (firewalls, virtual private networks, protocols, and security tools)
- Strong troubleshooting, analytical, and problem-solving skills
- Excellent communication skills, with the ability to explain technical issues to both technical and non-technical stakeholders
- Ability to work independently and as part of a team in a fast-paced environment
Preferred or Good to Have
- Experience with Python or other scripting languages for automation
- Familiarity with Security Information and Event Management (SIEM) and log management tools
- Exposure to ticketing systems such as Jira, ServiceNow, and Zendesk.
Technical Assistance Representative
Posted today
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Hello Folks,
We are hiring for Technical support in Movate - Formerly CSS Corp pvt ltd. Looking for candidates with excellent communication skill for Technical support role.
Job Role and responsibilities
- Min 1 yr Experience in Tech support & Strong in networking concepts.
- Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred
- IP Address, Types of IP, Private and Public Address, DNS, DHCP process, OSI Layers and troubleshooting skills
- Ensure resolution provided in the first interaction with the customer.
- Candidate should be flexible with 24/7.
- Candidate should be excellent in English communication.
- Any experience who are willing to work with technical process can also apply.
- Experience with technical voice will be preferable.
- International voice experience will be more preferable.
Required Candidate profile CTC Role / Designation - Technical support
- Candidate would be responsible for handling customer calls.
- Will coordinate international clients for troubleshooting technical issues.
- Ensure resolution provided in the first interaction with the customer.
- Qualification must be 10+12+UG/PG with experience can be required.
- Immediate Joiner's are preferred.
Perks and Benefits
Designation - Technical Support Engineer (L1)
Salary - 3lpa to 5lpa (based on experience)
Shift time - US shift (5.30 PM to 9.30 AM within any 9 hours of working inclusive with 1 hour break)
Cab facility - 2 Ways will be provided within 30km radius from Ambattur.(its completely work from office)
Work Location - ground Floor, 6th, 9th and 10th Floor Ambit IT Park No 32A & 32B, Ambit Park Rd, Ambattur Industrial Estate, Chennai, Tamil Nadu 60005
Language: Excellent in English is mandatory
Benefits: Health insurance leave encashment life insurance paid sick time paid time off provident Fund
Schedule: Night shift (rotational)
Interested candidates can drop your resume to this number or email your resume.
Keerthana HR (strictly call at 11:00 AM to 6:00 PM) (Monday to Friday)
Technical Assistance Expert - Training
Posted today
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Job Description
NTU is preparing a proposal for: “Technical assistance for ASPIRE-AT programme in Cambodia” and is searching for experts to support the core team during the implementation of this project.
The overall objective of this assignment is to contribute to the development of the agricultural sector in Cambodia and to the support the EIB-financed activities under ASPIRE-AT.
Location : Phnom Penh, Cambodia.
Duration : The intended start date is December 2025 and all components and tasks are expected to be completed within 48 months from the start date.
Key Expert: Expert for qualifying training
️ Qualifications and skills:
- A university degree in business administration or in a relevant discipline.
- Excellent drafting and communication skills.
- Fluent in English.
️ General professional experience:
- At least 10 years of relevant professional experience, out of which three years in organising training with European institutions.
️ Specific professional experience:
- Should have successfully completed at least one project involving the planning and implementation of large-scale (over 100 trainees) off-the-job, multi-domain international training programmes.
If you are interested in this opportunity, please apply and upload your CV via LinkedIn or sent to Due to the large number of applicants, only shortlisted candidates will be contacted.
Staff Technical Assistance Engineer
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At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Our Approach to Work
We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together!
Job Description
Your Career
The Engineering TAC (ETAC) team is a small global team and an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks. On any given day, members of the team may work with cutting-edge new hardware and software projects very early in the product life cycle, develop and deliver advanced technical training, assist a support engineer with a challenging customer issue, replicate a complex issue in our lab, evaluate customer network design, or help improve features for supportability and usability that shape the future of our products. Our roles are very hands-on and have a high impact on the company.
You’ll be networking and collaborating with key contacts outside your own area of expertise such as Product Management, QA, Engineering, Sales, and more, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly not just participate in, but lead technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You are a good candidate if you are the type of person who asks “why” as opposed to just accepting an answer.
Your Impact
- Enable TAC support teams by providing deeper technical expertise and guidance for Next-Gen Firewall (NGFW) PAN-OS platforms - This includes structured training throughout the year as well as ad hoc sessions and Q&A over Zoom
- Work directly with Engineering on cutting-edge new product development - With your combined technical expertise in our state-of-the-art cybersecurity platform, and knowledge and skills learned from prior technical support experience, as an ETAC engineer you will define supportability and usability requirements for new products during the design phase as well as post GA via enhancement requests
- Develop and deliver advanced training materials for TAC support and Engineering teams - Training is a key component of the day-to-day success of support - An ETAC engineer has the highest level of expertise amongst support teams, and is responsible for staying up to date with technical details on Palo Alto Networks new products and industry in general - You will share those details with TAC via technical documentation and training sessions
- Develop troubleshooting focused tools and scripts to help solve customer issues and support the product
- Work with TAC to provide expert-level technical support of customer issues that involve complex WAN architectures and network security
- Own critical and executive level issues for LAN/WAN and NGFWs - You will work primarily with Customer Support and Engineering with the focus on assisting them with identifying and resolving customer issues - This usually means working with the TAC case owner and development engineering on a replication or verification and communicating updates
- Identify problems and take actions to fix them across support and product life cycles - Sometimes there are opportunities to catch a problem before it is escalated or becomes widespread - ETAC is positioned to identify or help in these unplanned projects that result in a better customer experience, and is also empowered to help implement enhancements and automations that save time and provide better security and usability
Your Experience
- Minimum of 9 years of professional experience
- Technical Support experience supporting enterprise customers with complex LAN/WAN environments
- Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies, expertise with general routing/switching, Routing protocols (e.G BGP, OSPF), branch and data center architectures
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
- Experience with Palo Alto Networks products is highly desired
- Familiarity with C, Python, and other scripting languages is a plus
- Understand how data packets go through a box - The box shouldn’t be a “black box”, you should know what is happening to a packet at different stages and how that can impact problems
- Excellent communication skills with the ability to deliver highly technical informative presentations - You’re not being hired to answer phone calls from the queue, but you will speak with customers from time to time as well as to developers, sales engineers and the rest of your team
- Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence
- Willing to work flexible times including occasional weekends and evenings - The ETAC team does not work on shifts - However, some critical situations could call for after-hours activities as well as weekend on-call
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our technical team provides the behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We define the industry instead of waiting for directions. We need individuals who feel comfortable in ambiguity, excited by the prospect of a challenge, and empowered by the unknown risks facing our everyday lives that are only enabled by a secure digital environment.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Agricultural Technical Assistance Expert
Posted today
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Job Description
NTU is preparing a proposal for: “Technical assistance for ASPIRE-AT programme in Cambodia” and is searching for experts to support the core team during the implementation of this project.
The overall objective of this assignment is to contribute to the development of the agricultural sector in Cambodia and to the support the EIB-financed activities under ASPIRE-AT.
Location : Phnom Penh, Cambodia.
Duration : The intended start date is December 2025 and all components and tasks are expected to be completed within 48 months from the start date.
Key Expert: Technical centres expert
️ Qualifications and skills:
- University degree in agricultural engineering or similar technical discipline, preferably with a focus on applied research and development in Agronomy and transformation of agro products.
- Familiarity with IFI processes and lending activities in rural development through agriculture.
- Excellent drafting and communications skills.
- Fluent in English.
️ General professional experience:
- At least 10 years of related professional experience, out of which at least 5 years should be of international experience to support technical centres for rural development.
️ Specific professional experience:
- Should have carried out at least one project related to the development of visions, business plans, and key performance indicators for centres of excellence to ensure appropriate staffing, equipment, procedures, know-how, technical capacities, and networking.
If you are interested in this opportunity, please apply and upload your CV via LinkedIn or sent to Due to the large number of applicants, only shortlisted candidates will be contacted.
Customer Support Specialist - Technical Assistance
Posted 4 days ago
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Job Description
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
- Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions.
- Escalate complex issues to appropriate internal teams when necessary.
- Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
- Educate customers on product features and functionalities to enhance their experience.
- Identify recurring customer issues and provide feedback to the product development team for improvements.
- Stay up-to-date with product knowledge and support procedures.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQ section.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Proactively identify opportunities to improve the customer support process.
- Provide a positive and reassuring experience for every customer interaction.
- Document troubleshooting steps and resolutions for internal training and knowledge sharing.
- Follow communication protocols and company guidelines.
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in a customer service or technical support role.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent communication skills, both written and verbal, with a clear and concise speaking voice.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask and manage time effectively in a remote environment.
- Strong problem-solving skills and the ability to think critically.
- Reliable internet connection and a dedicated quiet workspace.
- Comfortable navigating various software applications and operating systems.
- Adaptability to learn new products and technologies quickly.
- Experience working remotely is advantageous.
- Familiarity with our client's industry is a plus.
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Customer Support Specialist - Technical Assistance
Posted 4 days ago
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Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate and effective technical support for software-related issues.
- Troubleshoot and diagnose customer problems, guiding them through step-by-step solutions.
- Document all customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical issues to higher-level support teams when necessary.
- Educate customers on product features and best practices to enhance their user experience.
- Gather customer feedback and report trends to the product and development teams.
- Maintain a high level of customer satisfaction by resolving issues efficiently and effectively.
- Follow communication protocols, guidelines, and policies.
- Stay up-to-date with product updates and new features to provide accurate information.
- Assist in developing knowledge base articles and FAQs to empower customers.
- Contribute to a positive and collaborative team environment.
- Handle customer complaints and resolve them with empathy and professionalism.
- Identify opportunities to improve customer service processes and tools.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-3 years of experience in customer service or technical support roles.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong problem-solving and troubleshooting abilities.
- Proficiency with customer support software and CRM systems.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Experience with (Specific Software Product/Industry) is a plus.
- Ability to work independently and as part of a team.
- A genuine desire to help customers and provide excellent service.
- Familiarity with remote support tools.
Customer Support Specialist - Technical Assistance
Posted 5 days ago
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Job Description
Key Responsibilities:
- Provide timely and accurate technical support to customers via phone, email, and chat.
- Troubleshoot and diagnose software and hardware issues.
- Guide customers through step-by-step solutions to resolve technical problems.
- Escalate unresolved issues to the appropriate internal teams for further investigation.
- Document all customer interactions and resolutions in the CRM system.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction.
- Adhere to established support protocols and service level agreements (SLAs).
- Continuously update knowledge of products and services.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- 1-2 years of experience in technical support or customer service role.
- Strong understanding of common software applications and operating systems.
- Excellent problem-solving and analytical skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- A patient and empathetic approach to customer service.
Customer Support Specialist - Technical Assistance
Posted 10 days ago
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Job Description
Responsibilities:
- Respond promptly and professionally to customer inquiries via multiple support channels (phone, email, chat).
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for complex technical problems.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to appropriate technical teams or senior support staff.
- Provide feedback to product development teams on common customer issues and suggestions for improvement.
- Maintain a high level of customer satisfaction by delivering timely and effective support.
- Stay up-to-date with product knowledge and technical updates.
- Contribute to the creation and maintenance of a comprehensive knowledge base for customer self-service.
- Adhere to company policies and procedures for customer support and data privacy.
- Identify opportunities to proactively assist customers and enhance their experience.
Qualifications:
- High school diploma or equivalent; further technical certification is a plus.
- Proven experience in a customer service or technical support role, preferably within the technology sector.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency with common operating systems and software applications.
- Familiarity with helpdesk ticketing systems and CRM software.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Team player with the ability to work independently.
- Experience with (mention specific relevant tech if applicable, e.g., SaaS products, network troubleshooting) is beneficial.
This hybrid role offers a great opportunity to develop your skills in a supportive environment, serving customers in and around Vadodara, Gujarat, IN . Join our client's team and become a vital part of their customer success journey.