10,660 Technical Assistance jobs in India
Customer Support Specialist - Technical Assistance
160022 Chandigarh, Chandigarh
₹20000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking an enthusiastic and dedicated Customer Support Specialist to provide exceptional service to their clientele in Chandigarh, Chandigarh . This hybrid role requires you to be a primary point of contact for customers, addressing inquiries, resolving issues, and providing information about products and services. You will handle customer interactions via phone, email, and chat, ensuring a high level of customer satisfaction. The ideal candidate is patient, empathetic, and possesses excellent communication skills, both written and verbal. You will be trained on our client's extensive product lines and internal support systems. Responsibilities include troubleshooting common customer issues, escalating complex problems to appropriate departments, documenting all customer interactions accurately, and contributing to the knowledge base. A proactive approach to problem-solving and a genuine desire to help customers succeed are essential. You will work closely with the sales and technical teams to ensure seamless customer experiences. Performance will be measured by key metrics such as response time, resolution rate, and customer satisfaction scores. This position offers a great opportunity for growth within a supportive team environment.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries promptly and professionally via multiple channels (phone, email, chat).
- Provide accurate information about products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently, escalating when necessary.
- Maintain detailed records of customer interactions and resolutions in the CRM system.
- Identify and communicate trends in customer issues to improve services.
- Assist in developing and updating customer support documentation and FAQs.
- Collaborate with other departments to ensure a cohesive customer experience.
- Achieve and exceed performance targets for customer satisfaction and issue resolution.
- High school diploma or equivalent; college degree preferred.
- Proven experience in a customer service or helpdesk role.
- Excellent communication, active listening, and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- Strong typing skills and attention to detail.
- Adaptability and willingness to learn new technologies.
- Experience with technical support is a plus.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist, Technical Assistance
302012 Jaipur, Rajasthan
₹400000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Support Specialist to provide technical assistance to their diverse clientele in Jaipur, Rajasthan, IN . This hybrid role requires excellent communication skills and a passion for problem-solving, ensuring a high level of customer satisfaction. You will be the first point of contact for customers seeking help with our client's products and services.
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot technical issues, guide users through product features, and resolve problems efficiently. This involves maintaining a deep understanding of the company's offerings, including software applications and hardware components. The Customer Support Specialist will document customer interactions and technical issues in a CRM system, contributing to a knowledge base for future reference. You will also escalate complex issues to higher-level support teams or relevant departments when necessary. Proactively identifying trends in customer issues and providing feedback to product development teams is also a key aspect of the role. The hybrid model allows for a balance of working from home and coming into the office for team collaboration and training sessions. We are seeking individuals who are patient, empathetic, and possess strong interpersonal skills. A commitment to continuous learning to stay updated with product updates and industry best practices is essential. This role offers a great opportunity to develop your skills in customer service and technical support within a supportive and growth-oriented environment.
Qualifications:
Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot technical issues, guide users through product features, and resolve problems efficiently. This involves maintaining a deep understanding of the company's offerings, including software applications and hardware components. The Customer Support Specialist will document customer interactions and technical issues in a CRM system, contributing to a knowledge base for future reference. You will also escalate complex issues to higher-level support teams or relevant departments when necessary. Proactively identifying trends in customer issues and providing feedback to product development teams is also a key aspect of the role. The hybrid model allows for a balance of working from home and coming into the office for team collaboration and training sessions. We are seeking individuals who are patient, empathetic, and possess strong interpersonal skills. A commitment to continuous learning to stay updated with product updates and industry best practices is essential. This role offers a great opportunity to develop your skills in customer service and technical support within a supportive and growth-oriented environment.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or technical support.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Familiarity with CRM software and helpdesk ticketing systems.
- Ability to work effectively in a hybrid work environment.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Technical Assistance
695001 Thiruvananthapuram, Kerala
₹30000 month
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Support Specialist to provide technical assistance and exceptional service to their clientele in Thiruvananthapuram, Kerala, IN . This hybrid role involves a mix of in-office and remote work. You will be the primary point of contact for customers experiencing issues with our client's products or services, offering timely and effective solutions through various communication channels, including phone, email, and chat. Responsibilities include troubleshooting technical problems, guiding users through product features, processing service requests, documenting customer interactions accurately, and escalating complex issues to higher support tiers. The ideal candidate will possess excellent communication skills, a patient and empathetic demeanor, and a strong aptitude for understanding technical concepts. Previous experience in customer service or technical support, particularly in the IT or software industry, is highly desirable. Proficiency in CRM software and ticketing systems is a plus. You will play a vital role in ensuring customer satisfaction and retention by providing reliable and efficient support. The ability to explain technical information clearly to non-technical users is essential. You will also contribute to the knowledge base by creating and updating FAQs and support articles.
Qualifications:
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Proven experience in customer service or technical support.
- Excellent communication and interpersonal skills.
- Strong problem-solving and troubleshooting abilities.
- Patience, empathy, and a customer-centric attitude.
- Ability to work effectively in a hybrid work environment.
- Proficiency in using computers, internet, and basic software applications.
- Familiarity with CRM systems and ticketing tools is a plus.
- Ability to learn new products and technical information quickly.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Specialist - Technical Assistance
520001 Krishna, Andhra Pradesh
₹30000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and highly motivated Customer Support Specialist to join their dynamic team in Vijayawada, Andhra Pradesh, IN . This role is crucial in ensuring our customers receive exceptional assistance and a positive experience. You will be the primary point of contact for customers, addressing inquiries, resolving issues, and providing guidance on our products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a passion for helping others. Responsibilities include:
Qualifications:
- Responding promptly to customer inquiries via phone, email, and chat.
- Diagnosing and troubleshooting customer issues with accuracy and efficiency.
- Guiding customers through product features, troubleshooting steps, and best practices.
- Escalating complex issues to higher-level support teams when necessary.
- Documenting all customer interactions and resolutions in the CRM system.
- Identifying trends in customer issues and providing feedback to relevant departments for product improvement.
- Maintaining a high level of customer satisfaction through professional and courteous service.
- Participating in ongoing training to stay updated on product knowledge and support procedures.
- Collaborating with team members to share knowledge and best practices.
Qualifications:
- Proven experience in a customer service or helpdesk role.
- Strong understanding of customer service principles and practices.
- Excellent verbal and written communication skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively.
- A proactive approach to problem-solving.
- High school diploma or equivalent; a college degree is a plus.
- Experience in the (Specific Industry of Client) sector is advantageous.
- Familiarity with ticketing systems and standard operating procedures for customer support.
- A customer-centric mindset and the ability to empathize with users facing technical challenges.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Specialist - Technical Assistance
800001 Patna, Bihar
₹25000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide remote technical assistance to their user base. This part-time role is ideal for individuals who excel at problem-solving and enjoy helping customers navigate technical challenges. You will be the first point of contact for customer inquiries, offering solutions via phone, email, and chat. Responsibilities include troubleshooting technical issues, guiding customers through product usage, resolving account-related queries, and escalating complex problems to appropriate teams. Maintaining accurate customer records and ensuring timely follow-up on support tickets are also key duties. The ideal candidate will possess excellent communication and active listening skills, with a patient and customer-centric approach. A strong aptitude for technology and the ability to quickly learn new software and systems are essential. Previous experience in customer service or technical support is highly preferred. Familiarity with CRM software and ticketing systems is a plus. You should be able to work independently and manage your time effectively to meet customer needs. This role is fully remote, offering the flexibility to work from home and set your own schedule within specified operational hours. Our client provides comprehensive training and support to ensure your success. If you are passionate about delivering exceptional customer experiences and possess strong technical troubleshooting skills, we encourage you to apply for this rewarding part-time remote opportunity.
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Specialist - Technical Assistance
641001 Coimbatore, Tamil Nadu
₹30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a skilled Customer Support Specialist to provide exceptional technical assistance to their user base. This hybrid role involves a combination of remote and in-office work, offering a flexible and dynamic work environment. You will be the primary point of contact for customers experiencing technical difficulties with our products or services. Responsibilities include diagnosing issues, providing clear and concise solutions via phone, email, and chat, and escalating complex problems to higher-level support teams when necessary. The ideal candidate possesses excellent communication and problem-solving skills, a patient and empathetic approach to customer interactions, and a strong aptitude for understanding technical concepts. Previous experience in customer service or technical support is highly desirable. You will be expected to maintain accurate records of customer interactions and resolutions in our CRM system, contribute to the knowledge base by documenting common issues and solutions, and provide feedback to product development teams on recurring problems. A passion for helping customers and a commitment to delivering outstanding service are essential qualities. This role requires the ability to multitask, manage time effectively, and adapt to changing customer needs and product updates. Join our team and become a vital link in ensuring customer satisfaction and loyalty, contributing to a positive brand experience through your expert support.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Lead - Technical Assistance
452001 Bhopal, Madhya Pradesh
₹55000 month
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Support Lead with a strong background in technical assistance to join their customer success team. This role can be performed remotely, providing essential support to customers encountering technical issues with our client's software products. The Lead will be responsible for managing a team of support specialists, ensuring high-quality service delivery, and contributing to the overall customer satisfaction.
Key Responsibilities:
Key Responsibilities:
- Lead, train, and mentor a team of customer support representatives, providing guidance on product knowledge and support protocols.
- Oversee daily support operations, ensuring efficient handling of customer inquiries via phone, email, and chat.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower customers and support agents.
- Monitor support ticket queues and ensure timely resolution of customer issues, adhering to service level agreements (SLAs).
- Analyze customer feedback and support trends to identify recurring issues and suggest product improvements or documentation enhancements.
- Act as an escalation point for complex technical issues, providing in-depth troubleshooting and solutions.
- Collaborate with product and engineering teams to communicate customer pain points and advocate for necessary fixes or features.
- Implement and refine customer support processes and workflows to enhance efficiency and customer satisfaction.
- Track key performance indicators (KPIs) such as response time, resolution time, customer satisfaction (CSAT), and agent productivity.
- Ensure the team adheres to company policies and quality standards in all customer interactions.
- Foster a positive and supportive team environment, promoting professional development and high performance.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer support, with at least 2 years in a team lead or supervisory role.
- Demonstrated experience providing technical support for software products.
- Strong understanding of customer support best practices and methodologies.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in using CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Exceptional communication, interpersonal, and active listening skills.
- Ability to manage and motivate a remote team effectively.
- Strong organizational skills and the ability to prioritize tasks.
- Patience and a customer-centric attitude.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Technical assistance Jobs in India !
6
Customer Support Specialist - Technical Assistance
682001 Kochi, Kerala
₹30000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and customer-focused Customer Support Specialist to provide exceptional technical assistance to their clientele in Kochi, Kerala, IN . This role is essential for maintaining customer satisfaction and ensuring smooth operation of our products and services. The ideal candidate will have a passion for problem-solving, excellent communication skills, and a patient demeanor when assisting customers with technical queries. You will be the first point of contact for customers experiencing issues, responsible for diagnosing problems, guiding them through troubleshooting steps, and escalating complex issues to appropriate technical teams when necessary. Responsibilities include handling customer inquiries via phone, email, and chat, documenting all interactions accurately in the CRM system, and following up with customers to ensure their issues are resolved satisfactorily. You will need to develop a deep understanding of our product suite and common technical challenges faced by users. This involves staying updated on product updates and technical documentation. Proactive customer engagement, such as providing helpful tips or tutorials, is also encouraged. A key aspect of this role is to contribute to the improvement of customer support processes by identifying recurring issues and providing feedback to the product and development teams. You should be adept at managing multiple customer interactions simultaneously while maintaining high-quality service standards. Empathy and a customer-centric approach are crucial for building rapport and trust. The ability to explain technical concepts in a clear and understandable manner to non-technical users is paramount. Previous experience in a customer service or technical support role, preferably within the technology sector, is highly valued. A Bachelor's degree or equivalent experience in a related field is preferred. Strong analytical and problem-solving abilities, coupled with excellent interpersonal skills, are necessary for success in this position.
Key Responsibilities:
Key Responsibilities:
- Provide technical support and troubleshoot customer issues via multiple channels.
- Respond to customer inquiries promptly and professionally.
- Document customer interactions and resolutions accurately in the CRM.
- Escalate complex technical problems to senior support staff or relevant departments.
- Follow up with customers to ensure satisfaction and resolution of their issues.
- Maintain knowledge base of products, services, and common technical issues.
- Identify trends in customer issues and provide feedback for product improvement.
- Contribute to improving customer support processes and documentation.
- Assist in training new support team members.
- Ensure a positive customer experience at all touchpoints.
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist - Technical Assistance
751001 Bhubaneswar, Orissa
₹300000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Join our globally distributed, fully remote team as a Customer Support Specialist focused on providing exceptional technical assistance. This role is vital in ensuring our customers receive timely and effective solutions to their technical queries and issues. Working from the comfort of your home, you will be a primary point of contact for users, troubleshooting software, guiding them through product features, and escalating complex problems when necessary. This is a remote-first opportunity for individuals passionate about helping others and possessing strong technical aptitude.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone, providing accurate and comprehensive solutions.
- Troubleshoot and diagnose technical issues with our products and services.
- Guide customers through product setup, configuration, and usage.
- Document customer interactions, issues, and resolutions in our support system.
- Escalate unresolved issues to the appropriate internal teams, ensuring follow-up and resolution.
- Develop and maintain a knowledge base of common issues and their solutions.
- Proactively identify areas for product improvement based on customer feedback.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Proven experience (1-2 years) in a customer support or technical helpdesk role.
- Excellent written and verbal communication skills in English.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Familiarity with CRM software and ticketing systems.
- Patience, empathy, and a customer-centric approach.
- Ability to work independently and manage time effectively in a remote setting.
- A proactive problem-solver with a keen eye for detail.
- Basic understanding of troubleshooting methodologies.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Agent - Technical Assistance
462001 Bhopal, Madhya Pradesh
₹350000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a skilled and empathetic Customer Support Agent to provide technical assistance to their user base. This is a fully remote position, allowing you to deliver exceptional support from the comfort of your home. You will be the first point of contact for customers facing technical challenges with our client's products or services. Responsibilities include troubleshooting issues, guiding users through solutions, and escalating complex problems when necessary. The ideal candidate possesses strong technical aptitude, excellent communication skills, and a genuine desire to help people. A proactive approach to identifying and resolving recurring issues is highly valued.
Responsibilities:
Responsibilities:
- Respond to customer technical inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues efficiently.
- Guide customers through step-by-step solutions for common technical problems.
- Escalate unresolved issues to higher-level support teams or appropriate departments, providing detailed information.
- Document all technical issues and resolutions in the CRM system.
- Maintain a high level of customer satisfaction by providing friendly, patient, and effective support.
- Identify trends in technical issues and provide feedback to product development teams.
- Create and update knowledge base articles and FAQs for self-service support.
- Adhere to established service level agreements (SLAs) for response and resolution times.
- Continuously enhance technical knowledge and understanding of the client's products and services through ongoing training and self-study, essential for a remote role.
- High school diploma or equivalent required; technical certifications or associate degree preferred.
- Proven experience in a technical support role or customer service with a technical focus.
- Strong understanding of computer hardware, software, operating systems (Windows, macOS), and common applications.
- Excellent problem-solving and analytical skills.
- Exceptional communication and active listening abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Familiarity with remote support tools and CRM software.
- Must be self-motivated, organized, and able to manage time effectively in a remote setting.
- A customer-first attitude and a commitment to delivering outstanding service.
This advertiser has chosen not to accept applicants from your region.
9