Customer support roles are experiencing substantial growth, reflecting the increasing emphasis on customer satisfaction and retention across various industries. These positions involve direct interaction with customers to address inquiries, resolve issues, and provide assistance, playing a crucial part in shaping customer experience and loyalty. Professionals in this field need excellent communication, problem-solving, and interpersonal skills to succeed.6,066 Customer Support jobs in India
Client/customer Support
Posted today
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Job Description
- New Client set-ups of HRMS Software.
- Help the client to set up the complete HRMS software
- Handle client service or support related incoming requests.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Research and resolve each client interaction to their utmost satisfaction.
- Resolve incidents and fulfill the client requirements
- Capture client information and problem solving process such as decisions made, actions involved and final resolution.
- Handle client engagement document control and execute filing system policies.
- Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
- Engage in continuous performance evaluation and training projects.
- Experience - **1- 3 yrs of experience**:
- Qualification - **BMS/ BBA/MBA/MMS**:
- Client support experience with excellent communication skills.
- Salary - **20k-25k**:
- Location - **Airoli, Mindspace East.**:
- Monday to Friday working **(01 Saturday working in a month)**
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
**Job Types**: Full-time, Permanent
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Work Location: In person
Customer Support (Client Servicing)
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- 125-156
- Job Title:
**Customer Support (Client Servicing) - Broking Industry - Mumbai**
- Category:
- Broking
- Job Description:
- Our Client is a full-service broking firm that offers multiple investment products to customers for trading in Equities, derivatives, commodities, currency, and IPO segments via NSE & BSE. The company caters to Retail & Institutional clients, supported by our research teams that deliver timely technical analysis for stocks and in-depth fundamental advice. NRI Desk caters to the investment needs of NRIs worldwide. They offer investment products such as Bonds, NCD, Gold Sovereign Bonds, RBI Bonds, Mutual funds, ETF, Insurance
- Life & Non-Life, Corporate Fixed deposits, Loan against Shares & Demat services. They also offer tailor-made investment solutions to clients based on their financial needs and goals. A preferred trading partner with Bank of India across its branches in India to offer its clients equity trading 3-in-1 accounts. Established in 1997, headquartered in Mumbai has over 150+ locations in India.
- Job Title: Customer Support (Client Servicing) - Broking Industry - Colaba - Mumbai
- Job Responsibilities
- Handling Basic + Advance Level Queries(like Brokerage, STT, Govt Charges & other charges)
- Coordinating with IPO Brokers
- Back Office Software(like Login Related Query,back office reports)
- Online Trading Query
- DP Related Process(i.e Complex query on Share Transfer,etc)
- Corporate Actions (CA)
- Handling Process of filling, submitting, bidding
- Account opening & Reactivation
- Customised Reports sending
- Basic knowledge of all Equity related departments, coordination with respective dept for complex queries
- Handling Queries of HNI accounts
- Physical Shares work
- Maintaining reports in excel
- Key Skills:
- Mandatory - Excellent in verbal and written English ,Industry: Broking
- Relevant Experience - 2 to 3years of experience
- Job Location: Mumbai - Colaba
- Working Days: 6 days (will have to go office daily)
- Qualification: Graduate
- About Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
- Location:
- Required Experience:
- 2-3 yrs
- Positions:
- 1
Customer/Client Support Specialist
Posted today
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Job Summary:
We are eagerly seeking a new Client Support Specialist to join our growing team. In this role, you will work directly with our clients to provide technical and troubleshooting support on the usage of our award-winning event management software products with an emphasis on exceptional client service and teamwork. You will be empowered to make decisions to maintain and directly impact exceptional relationships with clients. If you have a passion for helping others, learning and growing, you’ll love working with us!
Responsibilities may include, but are not limited to:
• Provide client support and technical issue resolution for incoming requests via E-Mail, phone, on-line chat function and client support system.
• Provide guidance and support for the configuration of the client's platform.
• Troubleshoot and coordinate with other teams on system issues.
• Use independent judgement for best course of action for issue resolution.
• Provide training to clients in the use of system and system updates.
• Fully document questions and issues for external and internal knowledge sharing.
• Update training and support materials as necessary.
• Additional project and ad-hoc assignments.
Requirements:
• Bachelor's degree or equivalent.
• 2+ years of experience in a software environment handling incoming client requests.
• Excellent verbal, written and interpersonal skills.
• Proficient in online software applications.
• High degree of accuracy and attention to detail.
Preferred Skills and Experience:
• Experience in the events and meetings industry.
• HTML Knowledge
About Aumni Techworks:
Aumni Techworks, established in 2016, is a Software Services Company that partners with Product companies to build and manage their dedicated teams in India. So, while you are working for a services company, you are working within a product team and growing with them. We do not take projects, and we have long term (open ended) contracts with our clients. When our clients sign up with us, they are looking at a multi-year relationship. For e.g. Some of the clients we signed up 8 or 6 years, are still with us. We do not move people across client teams and there is no concept of bench. At Aumni, we believe in quality work, and we truly believe that Indian talent is at par with someone in NY, London or Germany. 300+ and growing.
Benefits of working at Aumni Techworks:
• Our award-winning culture reminds us of our engineering days.
• Medical insurance (including Parents), Life and Disability insurance
• 24 leaves + 10 public holidays + leaves for Hospitalization, maternity, paternity and bereavement.
• On site Gym, TT, Carrom, Foosball and Pool table
• Hybrid work culture
• Fitness group / rewards
• Friday Socials, Annual parties, treks.
Customer support
Posted today
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Job Description
· Complete phone, email and voicemail quote requests, send to the territory manager and/or customer
· Support bid process by researching, preparing and obtaining bid documents
· Enter orders into the ERP system
· Update sales opportunities in Salesforce.com
· Assist with requests on pricing, shipping, availability questions, terms and stock information
· Assist in resolving customer complaints and problems
· Qualify leads
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
If you've ever wondered what's within you, there's no better time to find out.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Customer Support
Posted 7 days ago
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Job Description
Fluency in English and Hindi both
Freshers can also apply.
If experienced 6 months experience is mandatory.
5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).
- Experience in Insurance Domain is a plus
Customer Support
Posted 7 days ago
Job Viewed
Job Description
Hi Applicants!
Looking out for a Job in a Reputed Organization?
Here is a Gateway to it, through ALP Consulting.
Recruiting for Customer Support(US voice process)/Outbound process
Employment Type : Permanent
Detailed Activities:
- Outbound calls to nudge customers to pay installments upto 59 days past due
- Record promise to pays and reasons for delays
- Facilitate or support online payments and debit card payments
- Support on deferral and skip payment requests
- Facilitate one time payment
- Route calls to other functions if it is advanced stage collections
- Provide outstanding balance and next payment due details
- Customer Statement related queries
- Principal and interest paid queries
- Future principal outstanding queries(some calculation involved)
- Online representative assisted payments
- Partial/Full preclosure related queries
- Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)
Skills required:
- Good listening and comprehension skills in English
- Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
- Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
- Experience in US voice process is mandate.
Education:
- Graduate or post graduate in any discipline
Job Location : Pune.
Work Mode : Work from office(Night shift)
Customer Support
Posted 5 days ago
Job Viewed
Job Description
Looking out for a Job in a Reputed Organization?
Here is a Gateway to it, through ALP Consulting.
Recruiting for Customer Support(US voice process)/Outbound process
Employment Type : Permanent
Detailed Activities:
Outbound calls to nudge customers to pay installments upto 59 days past due
Record promise to pays and reasons for delays
Facilitate or support online payments and debit card payments
Support on deferral and skip payment requests
Facilitate one time payment
Route calls to other functions if it is advanced stage collections
Provide outstanding balance and next payment due details
Customer Statement related queries
Principal and interest paid queries
Future principal outstanding queries(some calculation involved)
Online representative assisted payments
Partial/Full preclosure related queries
Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)
Skills required:
Good listening and comprehension skills in English
Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
Experience in US voice process is mandate.
Education:
Graduate or post graduate in any discipline
Job Location : Pune.
Work Mode : Work from office(Night shift)
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Customer Support
Posted 6 days ago
Job Viewed
Job Description
Freshers can also apply.
If experienced 6 months experience is mandatory.
5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).
Experience in Insurance Domain is a plus
Customer Support
Posted today
Job Viewed
Job Description
Fluency in English and Hindi both
Freshers can also apply.
If experienced 6 months experience is mandatory.
5 Days working,rotational shifts and rotational week off's(Shift Start at 6:00AM in the mrng and Shift end's at 9:00PM Night).
- Experience in Insurance Domain is a plus
Customer Support
Posted today
Job Viewed
Job Description
Hi Applicants!
Looking out for a Job in a Reputed Organization?
Here is a Gateway to it, through ALP Consulting.
Recruiting for Customer Support(US voice process)/Outbound process
Employment Type : Permanent
Detailed Activities:
- Outbound calls to nudge customers to pay installments upto 59 days past due
- Record promise to pays and reasons for delays
- Facilitate or support online payments and debit card payments
- Support on deferral and skip payment requests
- Facilitate one time payment
- Route calls to other functions if it is advanced stage collections
- Provide outstanding balance and next payment due details
- Customer Statement related queries
- Principal and interest paid queries
- Future principal outstanding queries(some calculation involved)
- Online representative assisted payments
- Partial/Full preclosure related queries
- Working experience on multiple applications while resolving queries(5 applications (Front end and receivable system)
Skills required:
- Good listening and comprehension skills in English
- Clear communication in English with usage of proper grammar and an accent understandable by the customers or dealers.
- Experience working in Collection or customer service or related customer-oriented environment. (1 - 3 years)
- Experience in US voice process is mandate.
Education:
- Graduate or post graduate in any discipline
Job Location : Pune.
Work Mode : Work from office(Night shift)