8,381 Customer Support Manager jobs in India
Customer Support Manager
Posted today
Job Viewed
Job Description
) Coordinate with Customer, internal technical team and OEMs to resolve end user and partner customer complaints.
2) Update Warranty register
3) Coordinate with manufacturing unit / OEM and Purchase and logistics team for quick turnaround of RMA of finished products and raw materials.
4) Coordinate with technical engineers for project installation.
5) Follow up technical engineers for incoming and outgoing quality inspection
Requirements
Manage Customer complaints within stipulated response time
Manage Product Warranty and RMA
Manage installation & Support team
Manage incoming and outgoing quality inspection
Customer Support Manager
Posted today
Job Viewed
Job Description
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams.
We offer two flagship products:
BhaiFi – AI-Powered Guest WiFi :
FirewallX – An AI-First Network Security and Management Platform:
With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built.
Requirements
Key Responsibilities:
- Manage and oversee the daily operations of the customer support team.
- Develop and implement customer service policies and procedures.
- Monitor team performance and provide coaching, training, and mentorship.
- Handle escalated customer complaints and issues, ensuring swift resolution.
- Collaborate with cross-functional teams to improve overall customer experience.
- Analyze customer support metrics and prepare reports for management review.
- Lead by example, fostering a positive and collaborative team environment.
Requirements:
- Bachelor's degree in business administration, Computer Science, or related field (preferred).
- Minimum 4-5 years of experience in customer support, with at least 1–2 years in a managerial role, preferably within the IT or SaaS industry.
- Strong leadership and interpersonal skills with a focus on team development.
- Excellent communication and problem-solving abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Experience with CRM software and customer support tools.
Benefits Benefits
- Daily Meditation & Weekly Gratitude Practice
- Comprehensive Health & Wellness Support
- Business Travel Reimbursement
Customer Support Manager
Posted today
Job Viewed
Job Description
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️Time zone: From 3:00 to 11:00 AM PST
Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.
Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.
Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.
Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
- Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
- Demonstrated success in improving support processes and elevating customer satisfaction.
- Strong proficiency in CRM systems and support tools.
- Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
- A collaborative approach and proven ability to work cross-functionally.
- Analytical mindset with confidence in using data to drive decisions and improvements.
Impact of the Role:
By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.
Customer Support Manager
Posted today
Job Viewed
Job Description
BhaiFi Networks Private Limited is a leading provider of AI-powered cybersecurity solutions, designed to safeguard businesses - especially small and medium-sized enterprises (SMEs) - against evolving digital threats. Founded in 2017, our mission is to democratize cybersecurity by making enterprise-grade protection accessible and easy to use for businesses of all sizes, even those with lean or non-technical teams.
We offer two flagship products:
BhaiFi – AI-Powered Guest WiFi :
FirewallX – An AI-First Network Security and Management Platform:
With features like advanced firewall protection, intrusion detection, secure VPN, real-time threat intelligence, and more, we help our customers secure their networks with ease. We’re a lean, high-impact team redefining how modern cybersecurity is built.
Requirements
Key Responsibilities:
- Manage and oversee the daily operations of the customer support team.
- Develop and implement customer service policies and procedures.
- Monitor team performance and provide coaching, training, and mentorship.
- Handle escalated customer complaints and issues, ensuring swift resolution.
- Collaborate with cross-functional teams to improve overall customer experience.
- Analyze customer support metrics and prepare reports for management review.
- Lead by example, fostering a positive and collaborative team environment.
Requirements:
- Bachelor's degree in business administration, Computer Science, or related field (preferred).
- Minimum 4-5 years of experience in customer support, with at least 1–2 years in a managerial role, preferably within the IT or SaaS industry.
- Strong leadership and interpersonal skills with a focus on team development.
- Excellent communication and problem-solving abilities.
- Ability to work effectively under pressure in a fast-paced environment.
- Experience with CRM software and customer support tools.
Benefits Benefits
- Daily Meditation & Weekly Gratitude Practice
- Comprehensive Health & Wellness Support
- Business Travel Reimbursement
Requirements
Education & Experience: Bachelor's degree in IT, Computer Science, Networking, or a related field (preferred). 1-3 years of experience in customer support, technical support, or network troubleshooting Technical Knowledge: Strong understanding of networking concepts (TCP/IP, VLANs, Firewalls, DNS, DHCP, NAT). Basic knowledge of cybersecurity principles (threat detection, VPNs, firewall configurations). Experience with troubleshooting routers, switches, and firewall issues. Familiarity with CRM tools (Zoho CRM, Salesforce, Freshdesk, etc.). Hands-on experience with remote support tools (AnyDesk, TeamViewer, etc.). Communication & Problem-Solving: Excellent verbal and written communication skills in English. Ability to handle multiple queries effectively and prioritize tasks. Strong problem-solving skills with a customer-first approach.
Customer Support Manager
Posted today
Job Viewed
Job Description
About Us Jar is India’s leading Daily Saving app that helps people build strong saving habits—one small step at a time.
Our goal is to make saving simple, rewarding, and truly life-changing.
Founded in 2021 by Misbah Ashraf and Nishchay AG, Jar is a Bengaluru-based startup with one simple belief: saving a little every day in 24K Digital Gold can truly transform your future. Today, 20 million+ Indians trust Jar as their saving partner.
With flexible saving options—Daily, Weekly, Monthly, and Instant Saving—we have made it easy for everyone to save in their own way and withdraw anytime.
We are one of the leaders in UPI autopay transactions, crossing more than 1 million transactions per day.
In 2023, we expanded our vision with Nek, our jewelry brand crafted to bring together luxury and affordability, it has since surpassed ₹100 crore in revenue. We have a big dream of bringing “Har Ghar Sona”.
Small, consistent savings are just the start.
We’re here to walk alongside our users, helping Indians secure their financial future every step of the way.
In January 2025, we hit a huge milestone of becoming profitable.
Now, we’re charging ahead, focused on sustainable growth and scaling impact.
And this is just the beginning!
What's the role?
As a Customer Support Manager at Jar, you’ll be responsible for building and managing a high-performing support team across chat, email, and voice channels.
The role demands strong leadership, problem-solving, and communication skills to drive service quality and efficiency.
You’ll define support processes, manage escalations, and collaborate with cross-functional teams to address user pain points.
A customer-obsessed mindset, data-driven approach, and the ability to work in a fast-paced environment are essential.
What will be your responsibilities? Ensure consistent and high-quality support across chat, email, and voice channels.
Develop and implement support processes, SLAs, SOPs, and workflows to efficiently handle user queries.
Recruit, train, mentor, and manage a team of customer support associates.
Drive productivity, quality, and empathy in all customer interactions.
Act as the escalation point for critical or high-priority user issues.
Collaborate cross-functionally with product, engineering, compliance, and risk teams to address systemic issues impacting user trust.
Analyze user queries to identify trends, product gaps, and friction points.
Regularly review team performance using key KPIs such as CSAT, NPS, First Response Time (FRT), Average Handling Time (AHT), and Resolution Rate.
Conduct regular one-on-ones and performance reviews to foster a culture of ownership, accountability, and responsiveness.
A minimum of 5+ years of experience in fintech or a similar fast-paced environment with at least 2 years in a managerial/supervisory role.
Excellent interpersonal, written, and oral communication skills.
Hands-on experience with CRM tools such as Freshdesk or Zendesk, and familiarity with dashboards or ticketing systems.
Ability to use a desktop/Laptop computer system, Familiarity with Google Workspace and MS Office.
Flexibility to work in shifts or weekends if required. Strong skills in conflict resolution, negotiation, and de-escalation.
Comfortable working in a fast-paced, multi-tasking environment; should be a creative and analytical problem-solver with a passion for delivering great customer service.
They should be creative and analytical problem solvers with a passion for delivering excellent customer service.
What makes us different? We’re not just building a product—we’re shaping the future of savings in India.
We seek people who bring passion, energy, and fresh ideas to help us make that happen.
Experience matters, but we are a potential first organisation.
We move fast, learn from our mistakes, and take bold risks to solve problems that haven’t been attempted before.
If you’re excited about working in an environment where people inspire and truly support each other, you’ve found the right fit. What do we stand for? The five values that we live by: Passion: At Jar, we strive to create an environment where people love what they do, are motivated and equipped to do their best work. Equality: We bring diverse skills, ideas, and experiences to the table, supporting and challenging each other across teams to create something bigger than ourselves. Growth: When our people grow, Jar grows.
We create opportunities for learning, development, and meaningful impact. Accountability: The core of our work ethic is taking ownership of our work, showing initiative, and having the freedom to ask questions. Consistency: We believe in doing the right things consistently.
Big change doesn’t happen overnight,it’s built one step at a time.
Join us and let’s build something amazing together! What employee benefits do we have?
Glad you asked!
Among other things, we have Medical Insurance for employees and their families ESOPs allocation Pluxee meal card Swish club card for exclusive employee discounts Advance salary plans Relocation assistance L&D programmes Powered by JazzHR
Customer Support Manager
Posted today
Job Viewed
Job Description
) Coordinate with Customer, internal technical team and OEMs to resolve end user and partner customer complaints.
2) Update Warranty register
3) Coordinate with manufacturing unit / OEM and Purchase and logistics team for quick turnaround of RMA of finished products and raw materials.
4) Coordinate with technical engineers for project installation.
5) Follow up technical engineers for incoming and outgoing quality inspection
Requirements
Manage Customer complaints within stipulated response time
Manage Product Warranty and RMA
Manage installation & Support team
Manage incoming and outgoing quality inspection
Customer Support Manager
Posted today
Job Viewed
Job Description
The Customer Support Manager plays a crucial role in assisting the Client Relationship Manager (CRM) in ensuring excellent customer service and fostering long-term relationships with clients. This position is responsible for providing administrative support and coordination to enhance client retention efforts, streamline processes, timely payment collections and improve overall client satisfaction.
About the role :
About you :
#LI-AD1
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .
Learn more on how to protect yourself from fraudulent job postings .
More information about Thomson Reuters can be found on
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Customer Support Manager
Posted 1 day ago
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Job Description
Customer Support Manager
Posted 27 days ago
Job Viewed
Job Description
Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience
An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.
Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️Time zone: From 3:00 to 11:00 AM PST
Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.
Key Responsibilities:
Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.
Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.
Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.
Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.
Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.
Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.
Ideal Background & Skills:
- Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
- Demonstrated success in improving support processes and elevating customer satisfaction.
- Strong proficiency in CRM systems and support tools.
- Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
- A collaborative approach and proven ability to work cross-functionally.
- Analytical mindset with confidence in using data to drive decisions and improvements.
Impact of the Role:
By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.
Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.