5,686 Customer Support Manager jobs in India

Who We Are:

Investis Digital is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most. Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We’re headquartered in London and have offices across Europe, North America, and Asia-Pacific.

Job Description:

Responsibilities:

• Client communication
• Taking end to end ownership of Client requests.
• Picking up the requests, acknowledging to clients, doing the
updates as required, QAing them, making them live and once
live replying back to the clients.
• Coordination between internal team members.
• Develop proactive and effective relationships with your
clients to improve management of their websites.
• Communicate with clients on requests as required.
• Working collectively with other DCMs in Baroda and London.
• Be a point of contact at Investis’ office in Baroda, India for
client queries.
• Deliver client requests with quality and on time.
• Adhering to ISMS 27001, QMS 9001 and GDPR policy &
procedure

What we Provide:

We're a welcoming bunch where ideas are valued.

Everyone is actively encouraged to develop their careers.

We are committed to helping you grow, professionally and personally.

Our benefits include: -29 paid holidays a year-Family Insurance Plan- Regular Wellness Sessions-Regular Rewards & Recognition, CSR, Cultural and sporting events.

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience

An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.

Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️Time zone: From 3:00 to 11:00 AM PST

Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.

Key Responsibilities:

Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.

Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.

Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.

Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.

Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.

Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.

Ideal Background & Skills:

• Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
• Demonstrated success in improving support processes and elevating customer satisfaction.
• Strong proficiency in CRM systems and support tools.
• Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• A collaborative approach and proven ability to work cross-functionally.
• Analytical mindset with confidence in using data to drive decisions and improvements.

Impact of the Role:

By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.

Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.

Shape the utilities market of the future with us!

The Senior Customer Support Manager is responsible for the direct recording of faults or error patterns reported by the customer via the existing ticket system, by telephone or by e-mail. He independently addresses faults that he can rectify himself, documents the rectification of the fault and forwards the respective applicable paths of correction to the development departments, the deploy management and/or release management department. He describes faults precisely in the ticket system, documents and specifies them with all the data required for this purpose and forwards them to the relevant specialist department. Based on the replication of the error patterns together with the team lead ITS, the release management, test management and deploy management as well as the development, the Senior Customer Support Manager continuously derives approaches for the further development of the existing software solutions. To this end, the Senior Customer Support Manager designs solution proposals together with the customers and defines the framework conditions, which he then passes on to the departments concerned. He works actively with the development department and supports the creation of solutions and cost estimates. Within the framework of existing service level agreements with customers, the Senior Customer Support Manager is responsible for system monitoring and provides on-call services. Furthermore, he/she is responsible for the coordination of resources, task monitoring and the training and induction of new employees in the subdivision assigned to him/her.

Task description

What is the role about?

Roles and Responsibilities :

• Error analysis in process flows within the involved IT system landscape of customers
• creating evaluations of data from databases, processing and aggregating evaluations
• customer communication in person on site, by telephone, e-mail and ticket systems
• receiving and describing solutions to feature and change requests together with customers and processing them for the respective development departments
• bug handling and evaluation, assignment to responsible teams, status control
• documentation of bug fixing
• analysis of system landscapes, requirements analyses/descriptions and definition of rules and standards prior to installations to be carried out at the customer's premises
• contribution to release management, deployment and test management, support in installation preparations and implementations
• creating and OS-testing installation manuals
• carrying out remote installations/updates and installations/updates on site
• preparation and implementation of administration training (within the scope of 2nd level support by our customers)
• system monitoring and on-call services
• adherence to the time schedules set by the Team Lead and report to the Team Lead
• representation of the company towards customers
• coordination of resources in own subdivision
• monitoring the timely achievement of the tasks assigned to the subdivision
• supporting the employees in the subdivision with assigned tasks
• training and induction of new colleagues in the ITS area

selection, procurement, installation and documentation of IT systems

Required skills and qualifications

1. Linux-based system administration
2. Network level configuration for cloud-deployed distributed application environment, containerized and orchestrated using Kubernetes and VMware setup.  
3. HA setup, cluster setup and DC-DR setup
4. Knowledge of Ansible, Shell scripting, Prometheus, Grafana , Kafka.
5. Experience of Git.
6. Knowledge of PostgreSQL, Oracle RDBMS

About us

Cuculus is the key to providing utilities to all, while protecting the world’s precious resources. Jointly with our international partner network, we provide cutting-edge software and technology solutions to address utility challenges now and in the future. Cuculus will never tire of creating innovative technology and services that enable utilities and organisations to successfully transition to a new era of providing and managing electricity, water, and gas. The work we do is important for individuals, cities, and entire nations. Our work is serious, but we have fun with it, too.  

      

Customer Support Manager Location: Hyderabad, India Employment Type: Full-Time; Salaried Compensation: Base Salary, Bonus, Benefits Job Description  About Us: At Innovapptive, we are bringing the industrial front-line worker, back-office and assets together.  Our platform is the only patented and “Code-Free” connected worker platform for SAP and IBM Maximo and is disrupting and digitizing archaic, tedious, & labor intensive paper-based processes for maintenance, operations, & supply chain.

The industrial front-line workers are empowered with a suite of highly reconfigurable mobile apps, while the back-office has real-time visibility into the front-line workforce with better planning, scheduling, adoption monitoring and actionable insights.

Some of the world’s largest brands such as Newmont Mining, Dominion Nuclear, Hess, Shell, UNICEF, ConocoPhillips, Reckitt Benckiser are digitally transforming their back-office and front-line industrial worker experiences.

We are saving companies millions of dollars by improving their asset uptime, productivity, safety, and talent challenges, while delivering jobs better, faster, cheaper and safer.  We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM).

Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!

Recently we have announced our Series B funding led by Vista Equity Partners, a leading global technology investor, with participation from Tiger Global Management, our existing Series A investor.

Vista invests in mission-critical software businesses that have a clear purpose and a demonstrated track record of success, such as Innovapptive.

Our mission is made possible by Innovapptive’s most important asset: our people.

We come together through collaboration and ambition in a team-driven culture.

Through the success of our product, we have seen monumental growth in our workforce, and we constantly look for exceptional talent to join us.

At Innovapptive, you are challenged with dynamic tasks that drive your professional development and career growth.

Join us on our journey to deliver an innovative connected worker experience and to empower 350 Million Industrial Front-Line Workers around the world with the ability to truly harness the power of connected worker experience by improving the working life of a front-line worker and the back-office employee.

  The Role We are seeking a Support Manager with a passion for service excellence and a deep understanding of Enterprise B2B SaaS environments.

The successful candidate will be responsible for leading our support team, ensuring that we provide outstanding support and service to our customers primarily in the US, operating within Central Time.

Pipeline generation and brand awareness through our strategic consulting and technology partners.

Customer engagement, retention, and expansion initiatives for our existing enterprise clients.

This role requires a marketer who can collaborate cross-functionally with Sales, Partner Teams, Customer Success, and Product Marketing, and is comfortable working in a fast-paced B2B enterprise SaaS environment.

How You Will Make an Impact: Manage and lead a support team to deliver exceptional service across multiple channels (email, phone, chat).

Develop and implement strategies to ensure effective 24X5 operation of the support team.

Drive the creation and refinement of support processes, policies, and documentation.

Ensure the team is meeting and exceeding performance targets and service level agreements (SLAs).

Hire, train, and mentor support staff, fostering a culture of growth and continuous improvement.

Collaborate with the Product and Engineering teams to identify and resolve product issues affecting customers.

Analyze customer feedback and support metrics to drive improvements in customer satisfaction.

Represent customer perspectives and insights in leadership meetings to influence product development and company strategy.

What You Bring to the Team: Proven experience in managing support teams in an Enterprise B2B SaaS environment.

Strong understanding of software support processes and best practices.

Excellent leadership and team management skills, with a track record of developing high-performing teams.

This role requires to work in the US central time  with teams operating in 24x7 shifts Exceptional communication and interpersonal skills, with fluency in English.

Strong problem-solving and analytical skills to effectively address customer issues.

Experience with support software and CRM systems.

Preferred Requirements: Experience in operating a 24X7 support team.

B2B SaaS product support.

Bachelor’s degree in Business Administration, Information Technology, or a related field.

What We Offer: A positive, open, and highly-innovative environment and team Entrepreneurial spirit with unlimited opportunity to grow Opportunity to work with leading global brands on exciting and impactful projects Competitive Base Pay Best of plan on Vacation & Paid Time Off.

Provision of Medical Insurance for family - self, dependent, spouse, dependent children, parents/parent-in-laws Paid Maternity and Paternity leave Bi-annual reviews to ensure transparency and promoting high performance culture OKR Driven Performance Development Environment Learning & Development - access to wide range of e-Learning courses (technical, Product, Process, etc.,) A host of Interest Groups/Clubs for Book Reading, Toastmasters, Sports - Cricket, Volleyball, Throw-ball, Badminton, TT, Music Innovapptive does not accept and will not review unsolicited resumes from search firms .

Innovapptive is an equal opportunity employer and is committed to a diverse and inclusive workplace.  Qualified applicants will receive consideration for employment without regard to race, color, religion or creed, alienage or citizenship status, political affiliation, marital or partnership status, age, national origin, ancestry, physical or mental disability, medical condition, veteran status, gender, gender identity, pregnancy, childbirth (or related medical conditions), sex, sexual orientation, sexual and other reproductive health decisions, genetic disorder, genetic predisposition, carrier status, military status, familial status, or domestic violence victim status and any other basis protected under federal, state, or local laws.

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Job Description
About the Role

We are looking for a Customer Support Manager to lead and manage our customer support operations. In this role, you will be responsible for overseeing daily activities, ensuring high-quality service delivery, and driving initiatives that improve the overall customer experience. You will collaborate with cross-functional teams, mentor support staff, and implement best practices to build a strong, customer-centric support function.

Key Responsibilities

• Manage and oversee the daily operations of the customer support team
  

• Develop and implement customer service policies and procedures
  

• Monitor team performance and provide coaching, training, and mentorship
  

• Handle escalated customer complaints and issues, ensuring swift resolution
  

• Collaborate with cross-functional teams to improve overall customer experience
  

• Analyze customer support metrics and prepare reports for management review
  

• Lead by example and foster a positive and collaborative team environment
  

Requirements Skills & Qualifications

• Bachelor’s degree in Business Administration, Computer Science, or a related field (preferred)
  

• 4 to 5 years of experience in customer support with at least 1 to 2 years in a managerial role, preferably in the IT or SaaS industry
  

• Strong leadership and interpersonal skills with a focus on team development
  

• Excellent communication, conflict resolution, and problem-solving abilities
  

• Ability to work effectively under pressure in a fast-paced environment
  

• Experience with CRM software and customer support tools
  

Nice-to-Have

• Prior experience in scaling customer support teams in a startup or SaaS environment
  

• Familiarity with customer success practices and retention strategies
  

• Knowledge of customer support automation and AI-driven support tools
  

Benefits

• Daily Meditation & Weekly Gratitude Practice
  
• Comprehensive Health & Wellness Support
  
• Business Travel Reimbursement
  

Requirements
Education & Experience: Bachelor's degree in IT, Computer Science, Networking, or a related field (preferred). 1-3 years of experience in customer support, technical support, or network troubleshooting Technical Knowledge: Strong understanding of networking concepts (TCP/IP, VLANs, Firewalls, DNS, DHCP, NAT). Basic knowledge of cybersecurity principles (threat detection, VPNs, firewall configurations). Experience with troubleshooting routers, switches, and firewall issues. Familiarity with CRM tools (Zoho CRM, Salesforce, Freshdesk, etc.). Hands-on experience with remote support tools (AnyDesk, TeamViewer, etc.). Communication & Problem-Solving: Excellent verbal and written communication skills in English. Ability to handle multiple queries effectively and prioritize tasks. Strong problem-solving skills with a customer-first approach.

Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience

An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction.

Position: Customer Support Manager
Department: Customer Support
Reports to: Web Division Manager
️Time zone: From 3:00 to 11:00 AM PST

Within this role, leadership will be provided to a talented customer support team, ensuring every customer interaction reflects the company's mission to empower learners worldwide. A culture of excellence, continuous improvement, and customer-centric service will be fostered.

Key Responsibilities:

Team Leadership:
Guidance, mentorship, and development will be provided to the support team, encouraging professional growth and a positive work environment.

Support Strategy:
Customer support strategies will be developed and implemented to align with the company's mission and customer satisfaction goals.

Process Improvement:
Support processes will be assessed and refined for maximum efficiency and impact.

Issue Resolution:
Escalated customer concerns will be managed and resolved promptly, maintaining high standards of service.

Cross-Department Collaboration:
Collaboration will be maintained with Product, Sales, and Marketing teams to ensure customer feedback shapes products and services.

Customer Feedback & Reporting:
Customer feedback will be collected and analyzed to identify trends and drive improvements. Regular reports will be prepared on key support metrics and performance outcomes.

Ideal Background & Skills:

• Proven experience leading and managing customer support teams, preferably within the e-learning or technology sectors.
• Demonstrated success in improving support processes and elevating customer satisfaction.
• Strong proficiency in CRM systems and support tools.
• Exceptional communication and interpersonal skills, with the ability to engage with diverse stakeholders.
• A collaborative approach and proven ability to work cross-functionally.
• Analytical mindset with confidence in using data to drive decisions and improvements.

Impact of the Role:

By providing exceptional leadership and strategic direction, this position plays a vital role in strengthening customer loyalty, enhancing the user experience, and supporting the company's growth and reputation for excellence.

Candidates with a passion for delivering outstanding customer experiences and leading teams to success are encouraged to apply and contribute to an environment where customer care is always a top priority.

**Job Summary:**
Emerson has an opportunity for a **Service Center Operations Leader** role to drive operational perfection in our service center, Calibration & Repair activities, and delivering Educational Services. This Leader will be setting up the infrastructure and the work processes, getting the calibration lab certified under ISO/IEC 17025 requirements, handling safe operations, implementing global RMA processes, and ensuring high-quality service delivery and customer satisfaction. The ideal candidate will manage a team of skilled technicians, oversee process improvements, and maintain compliance with industry standards.
**In this Role, Your Responsibilities Will Be:**
**Safety Leadership:**
+ Maintaining a safe work environment and protecting company/customer property.
**Operations and Inventory Management** :
+ Optimize processes, handle costs, analyze market trends, and set pricing strategies.
+ Day-to-day operations of the service center, ensuring productivity and efficiency.
+ Develop and implement strategies to improve operational effectiveness.
+ Handle inventory, replenishments, and ensure high inventory turns.
+ Act as the primary point of contact for customer inquiries and service requests.
+ Ensure timely and effective resolution of customer issues, maintaining high levels of satisfaction.
+ Work closely with clients to understand their needs and provide tailored service solutions.
+ Ensure training programs to enhance technical skills and customer service capabilities are in place.
+ Champion collaboration, accountability, and continuous improvement.
**Financial Management:**
+ Handle the budget, controlling costs while enhancing efficiency.
+ Inventory management, ensuring the availability of tools, equipment, and spare parts.
+ Find opportunities for revenue growth and upselling additional services.
**Compliance & Improvement:**
+ Analyze service data and customer feedback to identify areas for improvement.
+ Implement process improvements to enhance service quality and reduce downtime.
+ Stay up to date with industry trends, new technologies, and standard processes.
**Who You Are:**
+ You see the big picture, constantly envision future scenarios, and build strategies to sustain competitive advantage.
+ You are a visionary and able to articulately paint credible pictures and visions of possibilities and likelihoods.
+ You formulate a clear strategy and map the steps that will clearly accelerate the organization toward its strategic goals.
**For This Role, You Will Need:**
+ Bachelor's degree in Engineering, Industrial Technology, or a related field, or equivalent experience.
+ validated experience in service center management, calibration, or repair services within the industrial automation industry.
+ Experience with Oracle ERP, Depot repairs management software, and calibration tracking systems.
**Preferred Qualifications that Set You Apart:**
+ Strong operations background in handling a repair and calibration facility
+ Experience in establishing and handling operational processes
+ Understanding the dynamics and develop pricing strategies that align with the value we provide.
**Our Culture & Commitment to You**
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
**WHY EMERSON**
**Our Commitment to Our People**
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.
**Accessibility Assistance or Accommodation**
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**ABOUT EMERSON**
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!
**No calls or agencies please.**
**Requisition ID** :
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Our client is seeking a dedicated and experienced Senior Customer Support Manager to lead their fully remote customer service team. This pivotal role involves ensuring exceptional customer satisfaction by managing daily operations, training and mentoring support staff, and implementing best practices in customer care. You will be responsible for overseeing the entire customer support lifecycle, including handling escalated customer issues, analyzing support metrics, and developing strategies to improve service quality and efficiency. Key responsibilities include managing the support ticket system, ensuring timely and effective resolution of customer inquiries, and identifying trends in customer feedback to drive product and service improvements. The ideal candidate will have a proven track record in customer service management, strong leadership skills, and a deep understanding of customer support tools and technologies. You must be an excellent communicator, empathetic, and capable of motivating a remote team. This position requires strong organizational skills, the ability to prioritize tasks, and a commitment to delivering outstanding customer experiences. You will also be involved in developing and updating customer support documentation and knowledge bases. This role offers the complete flexibility of remote work, enabling you to manage and inspire your team from anywhere. If you are passionate about customer advocacy and leadership, and thrive in a dynamic, remote environment, we encourage you to apply.

Key Responsibilities:

• Manage and lead a remote customer support team to deliver exceptional service.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor key performance indicators (KPIs) for customer support operations.
• Handle and resolve escalated customer complaints and issues efficiently.
• Train, mentor, and coach customer support representatives.
• Develop and maintain comprehensive customer support resources and FAQs.
• Analyze customer feedback and identify areas for service improvement.
• Collaborate with other departments to resolve customer-related issues.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field.
• 5+ years of experience in customer support or service management.
• Proven experience in managing and leading remote teams.
• Strong understanding of customer support software and CRM systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to motivate and develop a high-performing team.
• Experience in analyzing customer service metrics and implementing improvements.
• Proficiency in handling challenging customer interactions with empathy and professionalism.