9,108 Customer Support Manager jobs in India

We are looking for a Client Support professional to bridge our US clients and India team.

Key responsibilities:

• Talk to US clients, share project updates, and manage tickets.
• Coordinate with our Indian technical team for smooth delivery.
• Track progress, resolve issues, and maintain clear communication.

Requirements:

• 2–5 years' experience in Client Support / Project Coordination / Technical Account Management.
• Strong English communication skills.
• Good understanding of websites, software & apps.
• Comfortable working in partial night shift.

Benefits:

• Flexible work arrangements
• Ongoing training and development opportunities

Join our dynamic team to develop your career as a Client Support professional!

We are hiring Helpdesk Manager

Location- Noida Sec-125 (Work from office)

Role Overview:

1. Primary Job Responsibilities:

2. Manage a team of 12-15 FTEs for different processes and sub processes of Shared services.

3. Timely and First Time Right resolution for support tickets / incidents. ~50% to be acted by team, and remaining needs coordination with different process teams.
4. Monitor and maintain the Quality as well as TAT. Follow up with different parties involved.
5. Continuous process improvement, mentoring team members
6. Periodic Reporting for internal and external reviews on Volumes / Quality / TAT / Output per FTE etc.

Nice to have:

2. Experience of any BPM / ERP tool

3. Experience in client facing role, preferably in a shared service environment managing multiple clients

Must Have:

• Hands on experience in any ITSM incident management tool.
• Working knowledge of different Master Data in SAP
• Team handling capability
• Reporting and presentation skills on PowerPoint & excel for dashboard and data management.

Behavioral Competencies:

• Solution oriented, collaborative
• Person who provides guidance, instruction, and direction to a group of individuals (the team) for the purpose of achieving the results

Interested candidates can share their resume at with current CTC, Exp CTC & NP.

Warranty Management and Customer Support (Solar Modules)

Job Summary:

We are seeking a skilled and customer-focused professional to lead our warranty management and post-sales support for solar modules. The ideal candidate will be responsible for managing product warranties, handling customer claims, ensuring field performance monitoring, and driving service excellence. This role requires strong technical knowledge of solar modules, experience in customer interaction, and the ability to lead cross-functional resolutions.

Key Responsibilities:

1. Warranty Management

2. Oversee the full lifecycle of warranty claims, including verification, root cause analysis, and resolution.

3. Develop and maintain warranty policies and documentation in alignment with product specifications and market standards.
4. Monitor field failure trends and initiate corrective/preventive actions (CAPA).

5. Coordinate with engineering and quality teams for technical validation of warranty cases.

6. Customer Support & Issue Resolution

7. Serve as the primary point of contact for post-sales technical support related to solar modules.

8. Respond to customer inquiries, technical complaints, and service requests in a timely and professional manner.
9. Ensure effective closure of complaints through root cause identification and corrective actions.

10. Establish and manage a ticketing or case tracking system for customer issues.

11. Field Performance Monitoring

12. Monitor and analyze field data to ensure long-term performance of installed modules.

13. Initiate field audits or site visits when necessary to investigate major issues or trends.

14. Provide feedback to product development and quality teams based on field performance.

15. Documentation & Reporting

16. Maintain accurate records of all warranty claims, service issues, and corrective actions.

17. Prepare reports and dashboards for internal stakeholders on warranty trends, KPIs, and customer satisfaction metrics.

18. Ensure traceability and compliance with contractual warranty terms.

19. Customer Communication & Relationship Management

20. Build and maintain strong relationships with customers, EPCs, and channel partners.

21. Communicate technical updates, product advisories, and best practices to customers.

22. Support commercial teams with technical documentation and resolution history during sales or renewals.

23. Cross-functional Collaboration

24. Work closely with Quality, R&D, Product Development, Legal, and Sales teams to align warranty and support strategies.

25. Support product improvement initiatives based on field feedback and warranty analytics.

26. Continuous Improvement

27. Identify and implement process improvements in warranty and support functions to enhance customer satisfaction.

28. Train internal teams and service partners on warranty procedures and issue resolution protocols.

Qualifications & Experience:

• Bachelors degree in Mechanical, Electrical, or related Engineering field.
• Minimum 10 years of experience in solar module industry with a focus on warranty management and customer support.
• Strong technical understanding of PV module performance, degradation, and failure modes.
• Experience handling customer complaints, service issues, and root cause investigations.
• Proficient in using CRM systems, warranty tracking tools, and reporting dashboards.
• Excellent communication, problem-solving, and cross-functional coordination skills.
• Familiarity with relevant global warranty norms, IEC standards, and performance evaluation protocols.

Openings For Position : Customer Support Manager

Location: Nayandanahalli

Experience: 4 to 6 Years (Any Automobile Industry)

Salary :up to 40K+ Incentives

Monitor and manage leads generated via digital platforms,

share cv to

Who We Are:

IDX is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most.

Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We're headquartered in London and have offices across Europe, North America, and Asia-Pacific.

Responsibilities

• Client communication.

• Taking end to end ownership of Client requests.

• Picking up the requests, acknowledging to clients, doing the updates as required, doing quality checks, making them live and once live replying back to the clients.

• Coordination between internal team members.

• Develop proactive and effective relationships with your clients to improve management of their websites.

• Communicate with clients on requests as required.

• Working collectively with other DCMs in Baroda and London.

• Be a point of contact at Investis' office in Baroda, India for client queries.

• Deliver client requests with quality and on time.

• Adhering to ISMS 27001, QMS 9001 and GDPR policy & procedure.

What we Provide:

We're a welcoming bunch where ideas are valued. Everyone is actively encouraged to develop their careers.

We are committed to helping you grow, professionally and personally.

Our benefits include:

-29 paid holidays a year-Family Insurance Plan.

-Regular Wellness Sessions.

-Regular Rewards & Recognition.

-CSR, Cultural and sporting events.

Job Role : Customer Support Manager - SaaS B2B (Enterprise Clients)

Location: Hyderabad

** Candidates from Hyderabad will be preferred. Candidates with a serious desire/interest to relocate to Hyderabad will be considered.

Work Mode: Work from Office only.

Travel: Candidate should be open to travel based on business demand

**Travel to client locations for up to 3 to 4 days per quarter based on business requirement

Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management.

** SaaS-B2B Customer Support Experience is mandated.

**Prior experience in sales is a strong advantage.

Industry: SaaS / Technology

Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred).

Job Overview:

We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs.

Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference.

Key Responsibilities

• Lead and manage the customer support team to consistently deliver world-class support experiences
• Handle team development, performance management, coaching, and professional growth
• Establish and continuously improve support processes, KPIs, and quality standards
• Manage escalations and ensure swift resolution of high-priority or complex client issues
• Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction
• Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs
• Drive the adoption and integration of AI-based support tools and technologies
• Ensure the development and upkeep of internal and external knowledge resources
• Analyze support trends and customer feedback to inform strategic decisions
• Build a culture of ownership, accountability, empathy, and problem-solving within the team

Key Skills

• People Management & Team Leadership
• Conflict Resolution & Stakeholder Management
• SaaS Customer Support Experience
• Technical Support Expertise
• Excellent Communication (Hindi and English preferably) & Customer Handling Skills
• Support Metrics & Performance Analysis
• CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce)
• Escalation & Crisis Management
• Process Optimization & Knowledge Management
• Collaboration with Cross-Functional Teams (Delivery, Product, Sales)
• Familiarity with AI Support Tools / Automation

Qualifications

• Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred)
• 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role.
• Strong experience in SaaS-B2B based customer support is mandatory.
• Previous experience in technical support roles is highly preferred.
• Prior experience in sales or customer success is a strong advantage
• Exposure to AI-driven support tools will be a plus
• Willingness to travel to client locations for up to 3 to 4 days per quarter
• Must be comfortable working full-time from the office

Role: Customer Success Manager

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Customer Success

We are looking for a highly motivated and experienced Customer Support Manager with strong team-handling skills and a minimum of 3 years of experience. The role requires expertise in managing a customer support team, preparing and analyzing CRM-related reports, and driving customer satisfaction and retention strategies.

Key Responsibilities:

• Lead, mentor, and manage the customer support team to achieve performance targets.
• Oversee daily support operations to ensure timely resolution of customer queries, complaints, and escalations.
• Prepare, maintain, and analyze CRM-related reports (customer interactions, feedback, and support performance).
• Monitor KPIs such as response time, resolution time, customer satisfaction, and ticket closure rate.
• Collaborate with Sales, Marketing, and Operations teams to enhance the overall customer journey.
• Implement best practices, SOPs, and training sessions for the support team.
• Drive initiatives to improve customer experience, reduce churn, and increase loyalty.
• Ensure CRM system data is accurate, up-to-date, and utilized effectively for reporting and decision-making.
• Handle escalated issues and ensure prompt resolution with customer-centric solutions.
• Provide management with insights and recommendations based on CRM analytics.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field.
• Minimum 3 years of experience in Customer Support / CRM with proven team management experience.
• Strong knowledge of CRM tools
• Excellent leadership, communication, and interpersonal skills.
• Ability to prepare detailed reports and dashboards for management.
• Problem-solving mindset with a customer-first approach.
• Proficiency in MS Excel, PowerPoint, and reporting tools.

Job Type: Full-time

Pay: ₹35, ₹50,000.00 per month

Work Location: In person

Speak with the employer

Job description We are hiring a Customer Success Manager to join our EMEA Digital Media Customer Success team. You will act as a trusted advisor to our customers and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realise value from their investment. The candidate we are seeking is focused, organised and highly motivated with an understanding of Adobe Creative Cloud & Document cloud solutions to manage the partnership between Adobe and our enterprise customers in EMEA. The Customer success manager will be working directly with our customers to understand business and technical requirements. We develop solutions to ensure success

We are looking for an experienced and proactive Support Manager to lead our customer support operations. You will be responsible for managing a team of support executives, ensuring high levels of customer satisfaction, improving support processes, and driving team performance. The ideal candidate is analytical, people-oriented, and focused on delivering a world-class support experience.

• Team Management & Leadership
• Lead, mentor, and motivate a team of customer support executives
• Monitor team performance and provide regular feedback and coaching
• Manage shift scheduling, workload distribution, and ensure adequate staffing
• Conduct regular team meetings, training sessions, and performance reviews
• Customer Support Operations
• Oversee daily operations of the support team (calls, chats, emails)
• Ensure timely and effective resolution of customer issues
• Track and improve key support metrics (CSAT, FCR, AHT, etc.)
• Maintain quality assurance standards across all support interactions
• Process Improvement & Strategy
• Analyze customer feedback and identify trends or recurring issues.
• Optimize support workflows and introduce automation/tools where necessary
• Collaborate with product, tech, and sales teams for escalations and improvements
• Create and maintain internal SOPs and knowledge base documents
• Reporting & Insights
• Generate weekly/monthly reports on team performance and customer feedback
• Present insights and recommendations to senior management
• Ensure SLAs and KPIs are consistently met or exceeded

• 3+ years of total experience in a customer support/call center environment
• 2 years of experience in a team lead or managerial role
• Strong understanding of support metrics, escalation processes, and quality control
• Excellent leadership, communication, and interpersonal skills
• Proficiency in CRM tools and support platforms
• Ability to handle pressure and make data-driven decisions
• Fluent in English; proficiency in Tamil, Kannada, and Malayalam is a plus
• Bachelor's degree in any discipline; MBA or relevant certification is an advantage

• Communication and Presentation
• Basic In MS Office and Excel.
• Experience in accounting, billing, and GST software is Plus
• Ability to create user guides and FAQs for customers.