44,754 Lead jobs in India

**Job Summary**
We are seeking a Technical Lead with 3 to 7 years of experience in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. The ideal candidate will have expertise in Service Desk Service Now Windows Networking and Desktop Support - Remote. Experience in the Food Services domain is essential. This hybrid role requires a proactive individual to manage technical operations efficiently during day shifts.
**Responsibilities**
+ Lead the technical team in managing Change LifeCycle processes to ensure seamless transitions and minimal disruptions.
+ Oversee Incident Management to quickly resolve issues and maintain high service levels.
+ Provide expert guidance on End User Tools like Nexthink to enhance user experience and system performance.
+ Manage Service Desk operations to ensure timely and effective support for end users.
+ Utilize Service Now for efficient tracking and resolution of service requests.
+ Implement and maintain Windows systems to ensure optimal performance and security.
+ Coordinate Networking tasks to ensure reliable and secure connectivity across the organization.
+ Deliver Desktop Support remotely ensuring users have the necessary tools and resources to perform their duties.
+ Collaborate with cross-functional teams to align technical solutions with business needs in the Food Services domain.
+ Develop and implement strategies to improve technical support processes and outcomes.
+ Monitor system performance and provide recommendations for improvements.
+ Ensure compliance with company policies and industry regulations in all technical operations.
+ Contribute to the companys purpose by enhancing technical infrastructure positively impacting service delivery and customer satisfaction.
**Qualifications**
+ Possess strong experience in Change LifeCycle Management and Incident Management.
+ Demonstrate proficiency in End User Tools specifically Nexthink.
+ Have a solid background in Service Desk operations and Service Now.
+ Exhibit expertise in Windows systems and Networking.
+ Show capability in providing Desktop Support remotely.
+ Bring domain experience in Food Services.
+ Adapt to a hybrid work model with a focus on day shifts.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a Technical Lead with 3 to 7 years of experience in Change LifeCycle Management Incident Management and End User Tools such as Nexthink. The ideal candidate will have expertise in Service Desk Service Now Windows Networking and Desktop Support - Remote. Experience in the Food Services domain is essential. This hybrid role requires a proactive individual to manage technical operations efficiently during day shifts.
**Responsibilities**
+ Lead the technical team in managing Change LifeCycle processes to ensure seamless transitions and minimal disruptions.
+ Oversee Incident Management to quickly resolve issues and maintain high service levels.
+ Provide expert guidance on End User Tools like Nexthink to enhance user experience and system performance.
+ Manage Service Desk operations to ensure timely and effective support for end users.
+ Utilize Service Now for efficient tracking and resolution of service requests.
+ Implement and maintain Windows systems to ensure optimal performance and security.
+ Coordinate Networking tasks to ensure reliable and secure connectivity across the organization.
+ Deliver Desktop Support remotely ensuring users have the necessary tools and resources to perform their duties.
+ Collaborate with cross-functional teams to align technical solutions with business needs in the Food Services domain.
+ Develop and implement strategies to improve technical support processes and outcomes.
+ Monitor system performance and provide recommendations for improvements.
+ Ensure compliance with company policies and industry regulations in all technical operations.
+ Contribute to the companys purpose by enhancing technical infrastructure positively impacting service delivery and customer satisfaction.
**Qualifications**
+ Possess strong experience in Change LifeCycle Management and Incident Management.
+ Demonstrate proficiency in End User Tools specifically Nexthink.
+ Have a solid background in Service Desk operations and Service Now.
+ Exhibit expertise in Windows systems and Networking.
+ Show capability in providing Desktop Support remotely.
+ Bring domain experience in Food Services.
+ Adapt to a hybrid work model with a focus on day shifts.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a Technical Lead with 6 to 9 years of experience to join our dynamic team. The ideal candidate will have expertise in GitHub Copilot IT Service Management ASP.NET MVC Python .Net Framework .Net Programming-C# .Net SQL and .Net Core. Experience in Transactions is a plus. This is a hybrid work model with rotational shifts.
**Responsibilities**
+ Lead the development and implementation of software solutions using .Net Framework and .Net Core technologies.
+ Oversee the integration of GitHub Copilot to enhance code quality and development efficiency.
+ Provide technical guidance and support for IT Service Management processes.
+ Develop and maintain web applications using ASP.NET MVC.
+ Utilize Python for scripting and automation tasks.
+ Collaborate with cross-functional teams to ensure seamless project execution.
+ Design and optimize SQL databases to support application requirements.
+ Implement best practices for .Net Programming-C# .Net to ensure robust and scalable code.
+ Conduct code reviews to maintain high standards of code quality.
+ Troubleshoot and resolve technical issues in a timely manner.
+ Participate in rotational shifts to provide 24/7 support for critical applications.
+ Contribute to the continuous improvement of development processes and methodologies.
+ Ensure that all deliverables align with business objectives and user requirements.
**Qualifications**
+ Possess strong expertise in GitHub Copilot IT Service Management ASP.NET MVC Python .Net Framework .Net Programming-C# .Net SQL and .Net Core.
+ Have experience in Transactions domain is a plus.
+ Demonstrate excellent problem-solving and analytical skills.
+ Exhibit strong communication and collaboration abilities.
+ Show a proactive approach to learning and adapting to new technologies.
+ Maintain a high level of attention to detail and accuracy.
+ Display the ability to work effectively in a hybrid work model with rotational shifts.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**Job Summary**
We are seeking a Technical Lead with 3 to 7 years of experience in networking technologies and a strong background in food services. The ideal candidate will have expertise in Cisco Catalyst SDWAN Azure Networking Services and other key networking tools. This hybrid role offers the opportunity to work on cutting-edge projects that enhance our companys infrastructure and impact the food services industry positively.
**Responsibilities**
+ Lead the design and implementation of networking solutions using Cisco Catalyst SDWAN to optimize performance and reliability.
+ Oversee the integration of Azure Networking Services to ensure seamless connectivity across platforms.
+ Provide expert guidance on Cisco ISE configurations to enhance network security and compliance.
+ Develop and maintain infrastructure as code using Terraform and Ansible for efficient network management.
+ Collaborate with AWS Networking teams to ensure robust cloud connectivity and service delivery.
+ Implement wireless networking solutions with Cisco technologies to improve user experience and connectivity.
+ Manage switching and routing configurations using Cisco tools to maintain network stability and performance.
+ Utilize Google Cloud Networking services to expand and support our cloud infrastructure.
+ Conduct network analysis and troubleshooting using WireShark to identify and resolve issues promptly.
+ Deploy and manage Fortinet SDWAN solutions to enhance network flexibility and scalability.
+ Coordinate with cross-functional teams to align networking strategies with business objectives in the food services domain.
+ Ensure compliance with industry standards and best practices to maintain a secure and efficient network environment.
+ Provide technical support and training to team members to foster a collaborative and knowledgeable work environment.
**Qualifications**
+ Possess strong expertise in Cisco Catalyst SDWAN and Azure Networking Services.
+ Demonstrate proficiency in Cisco ISE and Terraform for network security and management.
+ Have experience with Ansible and AWS Networking for cloud-based solutions.
+ Show capability in Wireless Networking with Cisco and Switching & Routing Cisco.
+ Be skilled in Google Cloud Networking and WireShark for network analysis.
+ Have knowledge of Fortinet SDWAN for network optimization.
+ Experience in the food services domain is essential.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more!
**Job Overview:**
The Technical Lead is responsible to oversee the creation, maintenance, and evolution of design systems to ensure consistency and efficiency across digital products and delivery of a centralized design system that enables consistent, high-quality user experiences across an organization's products and services. Work closely with designers, developers, and stakeholders to ensure the design system meets the needs of the business and end-users.
**Basic Qualifications:**
+ Master's/Bachelor of Engineering in User Experience (UX) Design, Human-Computer Interaction (HCI), Computer Science, Information Technology, Business Administration
+ Minimum 15 years working experience in UX designing
**Essential Job Functions/Responsibilities:**
+ Build and maintain scalable design systems, including components, patterns, and guidelines
+ Work closely with UX designers, developers, and product managers to align design systems with business goals and user needs
+ Provide technical leadership in implementing design systems, ensuring compatibility across platforms and devices
+ Ensure design systems meet accessibility standards and are optimized for performance.
+ Measure and report on the adoption, usage, and impact of the design system
+ Advocate for the design system and evangelize its benefits across the organization
+ Identify opportunities to leverage the design system to improve product consistency and development efficiency
+ Prioritize features and improvements based on user needs, business priorities, and technical considerations
+ Review and approve new components, patterns, and updates to the design system
+ Conduct user research to understand user needs and pain points related to the design system
+ Gather feedback from developers and designers to identify areas for improvement
+ Analyze usage data to identify trends and prioritize updates
+ Create comprehensive documentation for the design system, including component usage guidelines, style guides, and best practices.
+ Develop and deliver training sessions to educate designers and developers on the design system
+ Stay updated on industry trends and integrate new tools and methodologies into the design system
**Technical Expertise:**
+ Preference will be given to candidates with 12 or more years of working experience with front-end development technologies (HTML, CSS, JavaScript) and design tools (Figma, Sketch) in a product development role
+ Strong understanding of front-end technologies (HTML, CSS, JavaScript)
+ Experience working on StencilJS, Angular, React, NextJs, SCSS, Docker, Typescript, Git, Cypress and Selenium
+ Experience in managing or leading design teams
+ Strong understanding of design principles, user-centered design methodologies, and accessibility standards and responsive design principles
+ Excellent written and verbal communication skills to effectively convey complex design concepts to technical and non-technical audiences.
+ Analytical mindset with the ability to measure and report on the performance of the design system
**Desired Skills:**
+ Experience working in an enterprise-level organization with complex product ecosystems
+ Knowledge of design system best practices and industry trends
+ Familiarity with accessibility standards and inclusive design principles
+ Hands-on experience with design system implementation and maintenance
**Our Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

**_Job Title:_**
Technical Lead
**About Skyhigh Security:**
Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry. Our mission is to protect the world's data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency.
Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company.
Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our 'Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self.
We are on these too! Follow us on LinkedIn ( and ( .
**_Role Overview:_**
Software Engineers to contribute for the core design/development of components for Hybrid/On-prem Web Protection
**About the role :**
+ Own, and maintain high-quality code for the Web Gateway Hybrid and On-Prem solutions . Write code as per product requirements
+ Should be able to drive end-to-end ownership of features/functions and modulesincluding development,testing and automation of functional and non-functional.
+ Should be able to come up with innovative ideas to solve product problems.
+ Should be able to analyze customer issues and provideresolution/workaround.
+ Ability to understand/develop/enhance in Cloud/Hybrid architecture.
+ Identifies, recommends, coordinates, deliver timely knowledge to the teams regarding technologies, processes, and tools.
+ Recognize the big picture and take initiative to solve the problem and improve design.
**About** ·
+ Bachelor or Master Degree in Computer Engineering/ Computer Science with 7-13 years of professional work experience.
+ Strong experience in object-oriented programming with C++ - mandatory skill
+ 4+ years of development experience on Linux is mandatory.
+ Project experience in developing complex multi-threaded applications.
+ Experience with Docker or cloud deployment technologies
+ Excellent knowledge of common Internet protocols (TCP/IP, HTTP, FTP, SSL)
+ Knowledge of Linux and Windows operating system (Windows : Basic, Linux : in-depth)
+ Development experience with Cloud/SaaS deployments is strongly desired
+ Candidates with prior experience in developing software for security/networking products will be preferred.
+ Should have excellent debugging, troubleshooting, analytical and problem solving skills.
+ Good verbal and written communication in English.
+ Working experience with JIRA/GIT is desired.
**_Company Benefits and Perks:_**
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
+ Retirement Plans
+ Medical, Dental and Vision Coverage
+ Paid Time Off
+ Paid Parental Leave
+ Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Professionals in this group are involved in full stack development and implement end-to-end components of proprietary software products. They work closely with product managers to understand functionalities and use cases of the product and create prototypes for the same. The job involves designing and developing the UI, business logic tier, data tier & integration tier along with testing and maintenance of the same. They are adept in the use of tools and technologies across layers: proficient in working with systems infrastructure, creating, querying & manipulating databases, APIs and integration, front-end code (HTML/CSS, bootstrap, React JS, Angular JS) and web stack back-end technologies ((PHP, Python, Java). They have a sound understanding of CI/CD processes, agile development, possess deep understanding of programming fundamentals and can learn new framework, languages and tools as required on projects.
Core Responsibilities for Candidates
- Professionals in this group are involved in full stack development and implement end-to-end components of proprietary software products.
- They work closely with product managers to understand functionalities and use cases of the product and create prototypes for the same.
- The job involves designing and developing the UI, business logic tier, data tier & integration tier along with testing and maintenance of the same.
- They are adept in the use of tools and technologies across layers: proficient in working with systems infrastructure, creating, querying & manipulating databases, APIs and integration, front-end code (HTML/CSS, bootstrap, React JS, Angular JS) and web stack back-end technologies ((PHP, Python, Java).
- They have a sound understanding of CI/CD processes, agile development, possess deep understanding of programming fundamentals and can learn new framework, languages and
tools as required on projects.
- Developing backend ford credit integration layer writing business logic
- Integration with data tier
- Integration with process API & System API
Good to Have Responsibilities for Candidates
- 12+ years of software engineering experience
- Experience with GraphQL - An API Query Language
- Experience piloting new technologies and designing implementation strategies
- Experience designing and implementing enterprise best practices regarding existing or new technology/tooling
- Experience of senior responsibilities including:
- Dev Code Reviews
- Change management
- Building technical roadmaps/backlogs
- Exposure or experience in the following Skills and Techniques:
- Agile/PDO Ceremonies People & Skills Coaching
- Coordination and logistical planning
- Business focused cascades of technical strategies and/or roadmaps
- Experience using Test Driven Development (TDD) and Behavior Driven Development (BDD)
- Lead the design, development, and delivery of scalable GraphQL APIs and platform services. Mentor engineers, drive architectural decisions, and collaborate with cross-functional teams to build robust, high-performance backend systems.
- Strong expertise in GraphQL, REST APIs, and microservices architecture.
- Proficiency in Java, Node.js, or similar backend languages.
- Proficiency in Java Framework Spring Boot/Spring Reactive
- Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Deep understanding of API security, scalability, and performance optimization.
- Excellent communication, and mentoring skills.
- Defining Technical Direction strategy for products/platforms. Participate in making high-level design decisions.
- Architectural Design: Leading the design and evolution of platform architecture.
- Responsible for scalability, reliability, performance, security, maintainability, and cost-effectiveness of cloud native applications.
- Technology Evaluation & Technology Selection
- Setting Technical Standards: Establishing and promoting best practices, coding standards, design patterns, and quality guidelines within the team.
- Experience with Spring Boot, Spring Reactive, Apollo Server, or similar frameworks.
- Familiarity with event-driven architectures and message brokers.
- Prior experience in automotive or large-scale enterprise environments
- Excellent communication, and mentoring skills.
- Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker,
- Kubernetes).
Hands-on Contribution:
- Leading by Example: Senior Tech Leads are still expected to contribute code, especially for complex or foundational pieces of the platforms.
- Prototyping & Proofs of Concept: Building prototypes to evaluate new technologies or approaches before presenting to leadership & committing it to the team.
Additional Project & Program Responsibilities
- Project & Delivery Oversight:
- Technical Planning & Estimation: Helping break down large features or projects into smaller, manageable technical tasks. Contributing significantly to effort estimation and planning.
- Identifying & Mitigating Risks: Spotting potential technical risks (e.g., performance bottlenecks, integration issues, dependencies) early on and devising plans to address
them.
- Ensuring Quality: Working with the team to ensure delivered software meets quality standards, including test coverage, performance metrics, and bug rates.
- Driving Technical Debt Reduction: Identifying areas of technical debt and prioritizing efforts to pay it down strategically.
- Collaboration & Communications: Bridging Technical and Non-Technical: Effectively communicating complex technical concepts to stakeholders, product managers, designers, and other non-technical colleagues.
- Cross-Team Coordination: Collaborating with other teams, technical leads, and departments to ensure alignment on technical approaches, dependencies, and shared infrastructure.
- Stakeholder Management: Managing expectations around technical feasibility, timelines, and constraints.
Process Improvement:
- Optimizing Workflow: Identifying bottlenecks or inefficiencies in the team's development process (e.g., build times, deployment frequency, testing cycles) and proposing improvements.
- Championing DevOps/SRE Practices: Promoting practices like CI/CD, automated testing, monitoring, and incident response preparedness.
8-12 years of work experience
Graduate, BE/BTech or Equivalent
**Requisition ID** : 4666

Professionals in this group should be proficient in working with systems infrastructure, creating, querying & manipulating databases, APIs and integration, front-end code (HTML/CSS, bootstrap, React JS, Angular JS) and web stack back-end technologies ((PHP, Python, Java). They have a sound understanding of CI/CD processes, agile development, possess deep understanding of programming fundamentals and can learn new framework, languages and tools as required on projects.
Job Descriptions:
**Core Responsibilities for Candidates**
- Professionals in this group are involved in full stack development and implement end-to-end
components of proprietary software products.
- They work closely with product managers to understand functionalities and use cases of the
product and create prototypes for the same.
- The job involves designing and developing the UI, business logic tier, data tier & integration tier
along with testing and maintenance of the same.
- They are adept in the use of tools and technologies across layers: proficient in working with
systems infrastructure, creating, querying & manipulating databases, APIs and integration,
front-end code (HTML/CSS, bootstrap, React JS, Angular JS) and web stack back-end
technologies ((PHP, Python, Java).
- They have a sound understanding of CI/CD processes, agile development, possess deep
understanding of programming fundamentals and can learn new framework, languages and
tools as required on projects.
- Developing backend ford credit integration layer writing business logic
- Integration with data tier
- Integration with process API & System API
**Good to Have Responsibilities for Candidates:**
- 12+ years of software engineering experience
- Experience with GraphQL - An API Query Language
- Experience piloting new technologies and designing implementation strategies
- Experience designing and implementing enterprise best practices regarding existing or new
technology/tooling
Experience of senior responsibilities including:
- Dev Code Reviews
- Change management- Building technical roadmaps/backlogs
- Exposure or experience in the following Skills and Techniques:
- Agile/PDO Ceremonies People & Skills Coaching
- Coordination and logistical planning
- Business focused cascades of technical strategies and/or roadmaps
- Experience using Test Driven Development (TDD) and Behavior Driven Development
(BDD)
- Lead the design, development, and delivery of scalable GraphQL APIs and platform services.
- Mentor engineers, drive architectural decisions, and collaborate with cross- functional teams to build robust, high-performance backend systems.
- Strong expertise in GraphQL, REST APIs, and microservices architecture.
- Proficiency in Java, Node.js, or similar backend languages.
- Proficiency in Java Framework Spring Boot/Spring Reactive
- Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Deep understanding of API security, scalability, and performance optimization.
- Excellent communication, and mentoring skills.
- Defining Technical Direction strategy for products/platforms. Participate in making high- level design decisions.
- Architectural Design: Leading the design and evolution of platform architecture.
- Responsible for scalability, reliability, performance, security, maintainability, and cost- effectiveness of cloud native applications.
- Technology Evaluation & Technology Selection
- Setting Technical Standards: Establishing and promoting best practices, coding standards, design patterns, and quality guidelines within the team.
**Qualifications for Internal Candidates**
- Experience with Spring Boot, Spring Reactive, Apollo Server, or similar frameworks.
- Familiarity with event-driven architectures and message brokers.
- Prior experience in automotive or large-scale enterprise environments
- Excellent communication, and mentoring skills.
- Experience with cloud platforms (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
- Hands-on Contribution:
- Leading by Example: Senior Tech Leads are still expected to contribute code, especially for complex or foundational pieces of the platforms.
- Prototyping & Proofs of Concept: Building prototypes to evaluate new technologies or approaches before presenting to leadership & committing it to the team.
- Additional Project & Program Responsibilities
- Project & Delivery Oversight:
- Technical Planning & Estimation: Helping break down large features or projects into smaller, manageable technical tasks. Contributing significantly to effort estimation and- planning.
- Identifying & Mitigating Risks: Spotting potential technical risks (e.g., performance bottlenecks, integration issues, dependencies) early on and devising plans to address them.
- Ensuring Quality: Working with the team to ensure delivered software meets quality standards, including test coverage, performance metrics, and bug rates.
- Driving Technical Debt Reduction: Identifying areas of technical debt and prioritizing efforts to pay it down strategically.
- Collaboration & Communications: Bridging Technical and Non-Technical: Effectively communicating complex technical concepts to stakeholders, product managers, designers, and other non-technical colleagues.
- Cross-Team Coordination: Collaborating with other teams, technical leads, and departments to ensure alignment on technical approaches, dependencies, and shared infrastructure.
- Stakeholder Management: Managing expectations around technical feasibility, timelines, and constraints.
Process Improvement:
- Optimizing Workflow: Identifying bottlenecks or inefficiencies in the team's development process (e.g., build times, deployment frequency, testing cycles) and proposing improvements.
- Championing DevOps/SRE Practices: Promoting practices like CI/CD, automated testing, monitoring, and incident response preparedness.
+ Looking for 8-12 years of work experience.
+ Must be a Graduate, BE/BTech or Equivalent
**Requisition ID** : 46665

**Department**
Support
**Employment Type**
Full Time
**Location**
India
**Workplace Type**
Hybrid
**Shape the Future of Work with Eptura**
At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.
**Job Description**
As a **Technical Lead** , you will leverage your deep expertise in **networking, system analysis, and enterprise IT operations** to drive seamless technical solutions and customer engagement. You excel at both **technology and customer service** , ensuring high-quality support for clients across multiple channels, including **phone, email, and in-app communication** .
This role requires a **detail-oriented, strategic problem solver** with a **strong technical foundation** to diagnose, troubleshoot, and optimize **network and system performance** effectively. You will collaborate with **cross-functional teams and external IT stakeholders** to maintain operational excellence in **complex enterprise environments** , ensuring systems are secure, scalable, and efficient.
**Responsibilities**
+ **Act as a Subject Matter Expert (SME):** Resolve complex system and application configuration issues using **in-depth technical expertise** .
+ **Develop and Maintain Product Knowledge:** Gain a deep understanding of **Eptura's products, integrations, and configurations** to provide effective support.
+ **Collaborate with Global Customers:** Present complex ideas clearly and work closely with external IT teams to **identify and resolve application issues** .
+ **Analyze and Monitor Issues:** Utilize tools and techniques to **track cloud infrastructure and software-related problems** efficiently.
+ **Identify Patterns & Root Causes:** Anticipate broader system implications and **implement proactive solutions** beyond immediate fixes.
+ **Escalate Software Advancements:** Submit **software bugs, feature requests, and automation opportunities** to the Engineering and CloudOps teams.
+ **Drive Cross-Functional Collaboration:** Work across departments to **enhance customer experience and improve support processes** .
+ **Develop Knowledge Base Resources:** Create technical articles to support **self-service troubleshooting** for both customers and internal teams.
+ **Maintain Internal Documentation:** Regularly review, update, and improve technical documentation while suggesting **process enhancements** to management.
+ **Mentor & Guide Team Members:** Provide **advisory support, oversight, and mentorship** to engineers within the team.
+ **Utilize Advanced Support Tools:** Ensure **accurate and up-to-date incident tracking** across relevant support platforms.
+ **Troubleshoot Hardware/Software Configurations:** Address product-related **networking, system, and software issues** with hands-on expertise.
+ **Lead Advanced Troubleshooting:** Resolve complex issues related to **Azure, APIs, Webhooks, SQL, SAML, SSO, and Android/iOS platforms** .
**About You**
**Required Skills & Experience**
+ Strong proficiency in **LAN/WAN networking** , including **IP addressing, DHCP, DNS, routing, and subnetting** .
+ Hands-on experience with **Windows Server environments** , particularly **headless or service-based applications** .
+ Expertise in **packet inspection tools** like **Wireshark** for network diagnostics.
+ Ability to troubleshoot **firewall, proxy, and port-blocking issues** in enterprise settings.
+ Skilled in **interpreting system logs, analyzing debug files** , and understanding application behavior.
+ Exceptional **problem-solving skills** with a keen eye for **detail and accuracy** .
+ Strong **communication abilities** , particularly when engaging with external IT stakeholders.
**Preferred Qualifications**
+ **Networking certifications** such as **Network+ or CCNA** .
+ Experience supporting **sensor-based or IoT solutions** in enterprise environments.
+ Familiarity with **cloud platforms (AWS, Azure)** and **API-driven integrations** .
+ Experience using **CRM systems (Salesforce, etc.)** for case tracking and troubleshooting.
**Essential Skills & Attributes**
**Customer Service & Communication**
+ Ability to **deliver exceptional customer service** with clear and effective communication.
+ Strong interpersonal skills with the capability to **influence and collaborate** across all levels.
+ Proven ability to **mentor and motivate team members** toward achieving business goals.
**Collaboration & Problem-Solving**
+ Skilled in **resolving complex technical challenges** through cross-functional teamwork.
+ Committed to **continuous improvement** , with expertise in **change management** .
+ (Bonus) Hands-on experience troubleshooting **third-party network issues** .
**Personal Attributes**
+ Passionate about **enhancing customer experiences** through technical innovation.
+ **Proactive and solutions-oriented** , consistently seeking ways to optimize performance.
**Benefits**
+ Health insurance fully paid-Spouse, children, and Parents
+ Accident insurance fully paid
+ Flexible working allowance
+ 25 days holidays
+ 7 paid sick days
+ 10 public holidays
+ Employee Assistance Program
+ **Eptura Information**
+ Follow us on Twitter | LinkedIn | Facebook | YouTube
+ Eptura is an Equal Opportunity Employer. At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Everyone is welcome at Eptura, no matter where you are from, and the more diverse we are, the more unified we will be in ensuring respectful connections all around the world.
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