11,140 Customer Support Representative jobs in India
Customer Support Representative
Posted 1 day ago
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Job Description
Company : Safran Helicopter Engines
Job field : Sales & Marketing
Location : Bangalore , India
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
# 2025-162027
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**Job Description**
The candidate should be conversant with supply chain functions, customs and export control processes and project monitoring functions related to aerospace products. He / she should have good interpersonal and negotiating skills with ability to develop healthy customer relations and provide prompt feedback to higher management / departments involved. Preferred experience in logistics, military / government e-tendering, warranty management and monitoring of deliveries as per running contracts. The individual should be proactive with good verbal and written communication skills. Have good computer-related skills for managing & accessing ERP/data bases.
FUNCTIONS :
- Represent SafranHE as a focal point to regional customer for all front office activities.
- Interact with SafranHE, France for following activities: -
- Forecasting of spares / product / tooling requirements at customer.
- Procurement - tracking and monitoring of RFQs.
- Tracking and monitoring of repairs
- Management of deliveries - coordinate end-to-end logistics support between France and India.
- Warranty Management.
- Payment dashboard for information management.
- Coordinate logistics for customs clearance of shipments, perform initial checking and receiving, raise appropriate documentation for parts received in conformity/non-conformance with the receiving procedures and inspection requirements.
- Periodic interaction with the customer management to report and address outstanding issues.
- Harness customized software / applications to manage business processes and data bases efficiently.
**Job Requirements**
- Graduate (preferably in Business Related Studies or Engineering)
- 5-10 years of experience in Customer Support and Services (Aviation) in a front office role.
- Team player
- Able to create good relationships
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
Customer Support Representative
Posted 4 days ago
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Job Description
"- Delivering extraordinary customer experience across every interaction by responding to questions concerning customer orders and requests in a fast paced, structured customer care environment
- Processing of purchase orders and sending order acknowledgements.
- Be the primary interface on a day to day basis with inbound customer requests, redirecting as required
- Process request for quotations and proactively perform quote follow up
- Support daily quote and order processing within the company CRM & MRP systems
- Interact with factory and follow up for dispatch and provide dispatch details to customer
- Carry out contract reviews on quotes & orders
- Progress / expedite orders (Pull in activity) as requested by customer
- To be familiar with Government tendering activities such as HAL, BEL , DRDO E-portals & GEM Portal processes and procedures.
- Good Verbal and Written communication skills "
"- Follow up all payments
- Process customer returns and cancelations
- Investigate credit and debit requests and queries to issue credit/debit as necessary
- In the case of quality complaints, preparation of RMA/ replacement orders and interact with quality department at factory for repair/replacements - To be aware of entire sales cycle (RFQ Stage to Payment collection activities) for both private and government customer entities.
- Participate in daily / scheduled team meetings to discuss OTD, backlog and other general support issues
- Responsible for Customer Service metrics reporting (weekly bookings and billings report, quote, Purchase order log etc.)
- Assist with data collection and entry for reporting purposes
- Ensure that all team members are adequately trained on the related process.
- Build a highly motivated and efficient India customer service team and have the best in class customer service operation.
- Ensure customer sevice activities are fully compliance in ISO, SOX, legal, etc.
- Proactively co-ordinate with global Eaton ITD entities (prices, deliveries, payment information , RMA registrations etc.,)
- To be aware of AS9100D & ISO 9001-2015 Audit requirements with respect to customer support activities"
**Qualifications:**
Bachelor's Degree
3-5 years experience preferrable. Freshers may also be considered
**Skills:**
Connector Background will be an added advantage
Good Communication Skills, Systematic working
Customer Support Representative
Posted today
Job Viewed
Job Description
Job Title: Customer Support Representative
Role and responsibilities
What you get to do in this role:
- Perform initial triage of customer cases with documented solutions and/or workarounds, answering support queries via phone or ServiceNow CRM in a timely efficient manner.
- You will be escalating to internal or external support resources and Subject Matter Experts when necessary.
- You will be supporting users in the use of the ServiceNow platform by providing necessary advice and/or walk-through.
- Identify self-service documentation gaps and create Knowledge Base Articles to help the customer.
- You will provide support for ServiceNow customers by managing multiple cases daily.
- You will assist peers with their cases.
- You will participate in User Acceptance Testing (UAT).
Section 4: Mandatory Requirements
To be successful in this role, we need someone who has:
- Any IT or Engineering graduates from a recognized university.
- Technical background and an ability to learn and absorb technology quickly.
- Great written and verbal communication skills
- Prior experience working in a helpdesk environment over phone, using technical skills to resolve end user issues on a first call resolution basis.
- The ability to communicate effectively with people at all levels.
- The ability to have difficult conversations with customers.
- The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
- Basic understanding of ITIL Skills and business processes.
- 3 - 5 years working within an IT environment
- The ability to work as part of a team and on their own initiative.
Section 5: Desired requirements
- A good understanding of the ServiceNow platform is an advantage
- Experience with using and troubleshooting SaaS applications.
Customer Support Representative
Posted today
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Job Description
Job description
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.
Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.
Find out more here:
Responsibilities
● Respond to client queries online.
● Be able to provide support in real-time to clients in the UK, US and Australia.
● Understand the difference between a software and hardware issue.
● Communicate with the line manager and escalate issues when needed.
● Track and report on the progress of bug fixes to clients.
Requirements
● Good ability in written and spoken English.
● Computer literacy.
● Ability to learn quickly and follow troubleshooting guides.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Shift Range
We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.
What are we looking for?
We seek individuals with experience in customer support and fresh graduates eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.
We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!
Pay: ₹30,000.00 - ₹50,000.00 per month
Customer Support Representative
Posted today
Job Viewed
Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
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