7,671 Customer Support Representative jobs in India
Customer Support Representative
Posted 4 days ago
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Job Description
JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators and students worldwide use JoVE for their research, teaching and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.
The Role
We are seeking an experienced Customer Support Representative to be on the front lines by answering questions and troubleshooting technical problems. You will assist customers with JoVE’s products and also guide clients through any technical issue they might encounter. If you are an energetic self-starter, problem solver with a basic technical background and excellent communication skills, we want to talk to you. The Support Team here at JoVE is providing support not only to external customers but also to internal JoVE employees on a 24x7 basis.
Responsibilities
- Manage large amounts of incoming tickets.
- Handle customer inquiries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Triage tickets to the correct Level 2 teams.
- Follow communication procedures, guidelines and policies.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
Requirements:
- A Bachelor’s in Computer Science or relevant field.
- Excellent English communication skills.
- Solid understanding of web page construction (HTML, CSS, JavaScript).
- Know how to execute standard debugging for website issues.
- Basic understanding of frameworks such as Agile, ITIL, COBIT.
- Familiarity with XML and JSON is preferred.
- Ability to communicate with both technical and non-technical personnel in a clear and concise fashion.
- Strong attention to detail.
- Ability to accommodate flexible work schedules based on business needs to provide 24/7 support.
- Proficient with ticketing tools ( Zendesk, Jira, Salesforce).
- Moderate skills with Salesforce (ability to search records for details and occasional basic editing)
Why JoVE?
- You will make a direct impact in accelerating science research and in improving student learning in science education.
- Opportunity to work with a diverse and international team.
- Our strong promotion from within culture draws a clear path to advance your career with us.
Customer Support Representative
Posted 4 days ago
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Job Description
Job Overview
As a Customer Support Representative at Logistifie, you’ll be the first point of contact for our global clients. Your role is critical in ensuring a smooth customer experience by resolving queries, guiding users, and collaborating with our tech and onboarding teams.
Key Responsibilities
Respond to customer queries via email, chat, and phone
Provide product guidance and troubleshooting support on Logistifie’s platform
Assist clients with account setup, onboarding, and usage best practices
Log, track, and manage support tickets in our helpdesk system
Collaborate with product and tech teams to escalate and resolve issues
Maintain detailed knowledge of the platform and industry use cases
Ensure timely follow-up and maintain customer satisfaction
Requirements
1–3 years of experience in a SaaS customer support or tech support role
Strong communication skills in English (written & verbal)
Ability to understand and explain software features clearly
Problem-solving mindset and attention to detail
Experience with tools like Zoho desk, Intercom, or Freshdesk preferred
Comfortable working across time zones and handling international clients
Tech-savvy with an interest in transportation or logistics technology
Nice to Have
Background in transportation, logistics, or dispatch software
Familiarity with CRM systems and ticketing tools
What We Offer
Competitive salary and performance bonuses
Fast-paced, global work culture
Growth opportunities within product or customer success teams
Training and support to master our software
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job Location- Noida
Experience Required- 1 to 3 Years
About the Role
We are looking for highly skilled Customer Support Representatives with 1–3 years of international voice experience (US/UK market). The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards.
Customer Support Representatives need to ensure grammatical accuracy and excellent articulation while delivering world-class support to our customers.
Work Responsibilities:
1. Handling inbound and outbound voice support for US/UK customers.
2. Responding to customer queries via calls, emails, and chats professionally.
3. Accurately documenting customer interactions in Zendesk or similar CRMs.
4. Analyzing customer issues and providing effective solutions.
5. Meeting or exceeding team KPIs such as CSAT, response time, and first contact resolution.
6. Maintaining strong written and verbal communication standards.
7. Collaborating with internal teams to escalate and resolve complex cases.
8. Proactively identifying opportunities for process improvements.
9. Ensuring strict adherence to SLA and quality guidelines.
10. Participating in training sessions to continuously enhance skills.
Skills, Experience & Expertise
1. Bachelor's degree in any discipline (mandatory).
2. 1–3 years of experience in an international voice process (US/UK mandatory).
3. Hands-on experience with Zendesk (preferred) or similar CRM tools.
4. Exceptional verbal and written English communication skills.
5. Strong grammatical skills and attention to detail.
6. Customer-centric mindset with problem-solving abilities.
7. Ability to multitask, prioritize, and manage workload effectively.
8. Positive attitude with a willingness to learn and adapt.
9. Ability to work in a dynamic, fast-paced environment.
Eligibility:
1. Bachelor's degree (mandatory).
2. 1–3 years of relevant international voice support experience.
3. Candidates must be based in Delhi/NCR.
4. Immediate joiners preferred.
Work Location: Noida (Hybrid – 3 days from office)
Customer Support Representative
Posted 4 days ago
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Job Description
Job Title: Customer Success Executive
Location: Sea woods, Navi Mumbai (in-office)
Work days: 6-day work week (Monday off)
Schedule: 12am to 9am - Night Shift
Languages Required: English, Hindi
Company is India’s biggest chess-based real-money gaming app, with over 5 lakh users and a 4.5* rating. We are now looking for a Customer Success Representative. The ideal candidate should be fluent in English, possess excellent problem-solving skills, and have a passion for assisting customers effectively.
Key Responsibilities:
Handle customer queries and concerns professionally with written and oral communication.
Provide accurate information and solutions related to Chess gaming platform and services.
Maintain a customer-first approach and ensure high levels of satisfaction.
Work collaboratively with internal teams to resolve customer issues effectively.
Requirements:
Excellent communicator in English (both verbal and written) and Hindi.
Strong empathy and problem-solving skills to handle customer concerns efficiently.
Prior experience in customer service or a related field is a plus.
Interest in chess and real-money gaming is a plus.
Proficiency in Kannada, Telugu, Malayalam or Tamil is added advantage.
Why Join Us?
Be an early member of a rapidly-growing, well-funded startup. Learn from ex-IIT and ex-Blinkit leaders and contribute across functions. Rapid growth potential within the organization. A supportive team that values work-life balance. Compensation above market rates.
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
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