15,426 Customer Support Representative jobs in India

Urgently Requirement For Customer Support and KYC Process

NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India". We already have customers in over 5,000 towns and cities, and we're growing quickly. It's a very exciting time to join us. We are over 100+ employees.

We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive . This role requires balancing responsibilities across customer support and loan disbursal operations , ensuring a smooth customer experience and accurate, timely processing of disbursals. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.

Key Responsibilities

Customer Support

• Act as the first point of contact for customer queries via calls, emails, and chat.
• Address customer concerns, resolve issues, and escalate cases when necessary.
• Guide customers through processes such as application status, repayments, and closure formalities.
• Maintain high standards of professionalism and empathy while handling customer interactions.
• Keep records of customer interactions, transactions, and feedback in the system.

Disbursal Operations

• Coordinate with internal teams and external NBFC/banking partners for loan disbursal.
• Verify customer documentation and ensure compliance with internal and regulatory guidelines.

Qualifications & Skills

• Graduate in any discipline (Commerce/Finance background preferred).
• 1–3 years of experience in customer support, loan processing, or financial operations.
• Strong communication skills (verbal & written) in English and regional languages.
• Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of NBFC/banking loan processes will be an added advantage.

Feel free to contact in the given no. ( )

Dear Candidates,

We hope this message finds you well!

We are hiring for International Voice Process for Hyderabad

About Client

One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.

Role Description

As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.

Required Skills & Qualification

• Excellent communication skills (verbal and written)
• Empathy and patience when dealing with customers.
• Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
• Strong interpersonal skills and ability to work in a team.
• Ability to multitask and prioritize in a fast-paced environment.
• Previous experience in a customer service role is beneficial but not mandatory.
• Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
• Flexible to work in UK/US shifts.
• Maximum CTC we can offer up to 6 LPA.
• Maximum work exp is 0 to 7yrs

Interview Mode: Face-to-Face ( R2 )

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

We are seeking a Customer Support Representative for a full-time, on-site position at our Jaipur office. The ideal candidate will act as the first point of contact for customers, ensuring their queries and concerns are resolved efficiently. This role involves providing exceptional service, troubleshooting issues, maintaining accurate records, and ensuring overall customer satisfaction.

Responsibilities:

• Handle inbound and outbound customer interactions via calls, emails, and chats.
• Resolve customer complaints and provide timely solutions.
• Troubleshoot order, delivery, and product-related issues.
• Maintain detailed and accurate records of customer interactions.
• Ensure a positive customer experience through professional communication.
• Collaborate with internal teams (production, logistics, sales) to resolve escalated issues.
• Monitor and follow up on customer queries to ensure timely closure.

• Proven experience in Customer Support / Customer Service .
• Strong communication skills (verbal and written).
• Ability to troubleshoot and resolve issues quickly.
• Commitment to ensuring customer satisfaction .
• Strong problem-solving and interpersonal skills.
• Ability to work efficiently under pressure .
• Prior experience in a customer-facing role is a plus.
• English literacy and strong computer skills (MS Office, CRM tools).

₹1,80,000 – ₹2,30,000 per annum (based on skills and experience).

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Strong hold on using computer and learning new software
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation in any field
• 1-3 years of experience

Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan-

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).