13,408 Customer Support Representative jobs in India

In our ‘always on ’ world, we believe it’s essential to have a genuine connection with the work you do.

How You'll Help Us Connect the World:

• Follow established procedures to ensure effective and efficient operations within the Customer Service department.
• Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
• Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
• Resolve customer order issues using process knowledge and problem-solving skills.
• Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
• Provide product literature and documentation when appropriate.
• Report and manage daily metrics.
• Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
• Provide support and backup assistance to peers.
• Communicate with internal teams on order scheduling and potential issues.
• Set customer expectations and priorities for the supply chain.
• Identify opportunities to improve efficiency and enhance customer satisfaction.
• Support quality and warranty processes as needed.
• Guide customers toward higher revenue and margin products when appropriate.
• Participate in ongoing training on products, processes, and business skills.
• Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
• Support and participate in overall business development activities.
• Continuously improve communication methods and tools.
• Perform other duties as required by business needs.

Required Qualifications for Consideration: 

• Graduate with preferably 5+ years of relevant experience
• Experience in Order processing/Order management.
• SAP (SD) module.

You Will Excite Us If You Have:

• SAP (MM) experience is a good to have.
• Hands on experience in MS Office.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow. 

If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next….come connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope’s accommodation process and EEO policy at   

• Customer Support and Customer Service skills
• Strong Communication and Customer Satisfaction skills
• Experience in Troubleshooting
• Excellent interpersonal and problem-solving skills
• Ability to work independently and as part of a team
• Proficiency in using customer support software and tools is a plus
• Prior experience in the travel and tourism industry is beneficial
• Bachelor's degree in any relevant field is preferred

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and fresh graduates eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

Job Location -Noida (Hybrid-3 days work from office)

Job Role- Customer Support Representative

Experience Required- 1 to 5 Years

About Times Internet

At Times Internet, we create premium digital products that simplify and enhance the lives of millions. As India’s largest digital products company, we have a significant presence across a wide range of categories, including News, Sports, Fintech, and Enterprise solutions.

Our portfolio features market-leading and iconic brands such as TOI, ET, NBT, Cricbuzz, Times Prime, Times Card, Indiatimes, Whatshot, Abound, Willow TV, Techgig, and Times Mobile among many more. Each of these products is crafted to enrich your experiences and bring you closer to your interests and aspirations.

As an equal opportunity employer, Times Internet strongly promotes inclusivity and diversity. We are proud to have achieved overall gender pay parity in 2018, verified by an independent audit conducted by Aon Hewitt.

We are driven by the excitement of new possibilities and are committed to bringing innovative products, ideas, and technologies to help people make the most of every day. Join us and take us to the next level!

About the Business Unit

Abound (ExTimes Club) is a fintech app and cross-border neobank for the Indian and South Asian diaspora. Users get personalized and exclusive rewards on purchases on their credit or debit cards as well on Abound’s. The app has quietly been live in the US market for a year and has been incubated at Times Internet. Times Club focuses on the traditionally underserved South Asian diaspora. The service provides personalized rewards on relevant and best-of-breed diaspora businesses such as Indian grocery stores, OTT streaming apps and money remittance services among others. Users of its neobank will get additional benefits from the Times ecosystem (e.g. free Cricket and Bollywood streaming subscriptions) as well as seamless 1-click money remittances between the US and India.

Abound is unique in that we can’t think of any other media conglomerate globally that has made such an ambitious attempt using fintech to combine media, advertising and commerce business models. On success, this will have a transformative impact on how media companies serve their audiences and compete with tech companies. Abound currently leads the competitor universe with 5x more users when it comes to user adoption.

About the Role

We are looking for highly skilled Customer Support Representatives with 1–3 years of international voice experience (US/UK market). The role involves handling customer interactions professionally, resolving issues efficiently, and maintaining high-quality communication standards.

Customer Support Representatives need to ensure grammatical accuracy and excellent articulation while delivering world-class support to our customers.

Work Responsibilities:

1. Handling inbound and outbound voice support for US/UK customers.

2. Responding to customer queries via calls, emails, and chats professionally.

3. Accurately documenting customer interactions in Zendesk or similar CRMs.

4. Analyzing customer issues and providing effective solutions.

5. Meeting or exceeding team KPIs such as CSAT, response time, and first contact resolution.

6. Maintaining strong written and verbal communication standards.

7. Collaborating with internal teams to escalate and resolve complex cases.

8. Proactively identifying opportunities for process improvements.

9. Ensuring strict adherence to SLA and quality guidelines.

10. Participating in training sessions to continuously enhance skills.

Skills, Experience & Expertise

1. Bachelor's degree in any discipline (mandatory).

2. 1–3 years of experience in an international voice process (US/UK mandatory).

3. Hands-on experience with Zendesk (preferred) or similar CRM tools.

4. Exceptional verbal and written English communication skills.

5. Strong grammatical skills and attention to detail.

6. Customer-centric mindset with problem-solving abilities.

7. Ability to multitask, prioritize, and manage workload effectively.

8. Positive attitude with a willingness to learn and adapt.

9. Ability to work in a dynamic, fast-paced environment.

Eligibility:

1. Bachelor's degree (mandatory).

2. 1–3 years of relevant international voice support experience.

3. Candidates must be based in Delhi/NCR.

4. Immediate joiners preferred.

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply

Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.

Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Strong hold on using computer and learning new software
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Graduation in any field
• 1-3 years of experience

Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan-

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and fresh graduates eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month