15,426 Customer Support Representative jobs in India

Customer Support Representative (Technical)

800001 Patna, Bihar ₹30000 Monthly WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a dedicated and empathetic Customer Support Representative to join their thriving team in **Patna, Bihar, IN**. This is a critical role where you will be the first point of contact for customers, providing exceptional support and resolving inquiries efficiently and professionally. As a Customer Support Representative, you will handle a variety of customer interactions via phone, email, and potentially live chat, addressing technical issues, product questions, and general service inquiries. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. You should be adept at listening to customer concerns, diagnosing issues, and providing clear, concise solutions. Prior experience in customer service or a technical support role is highly preferred. You will be expected to maintain accurate records of customer interactions and follow up on unresolved issues. This role requires a proactive approach to learning about our client's products and services to provide informed assistance. We are looking for individuals who are committed to delivering outstanding customer experiences and contributing to a positive brand reputation. The ability to work collaboratively within a team, adhere to company policies, and maintain a high level of professionalism at all times is essential. This position is based at our office in Patna, Bihar, and requires your presence on-site to effectively support our customer base. We offer comprehensive training to ensure you are well-equipped to succeed. If you are passionate about helping people and possess the necessary skills, we encourage you to apply.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and other channels in a timely and professional manner.
  • Diagnose and resolve technical issues and product-related questions.
  • Provide information about products and services.
  • Document all customer interactions accurately in the CRM system.
  • Escalate complex issues to appropriate departments when necessary.
  • Follow communication procedures, guidelines, and policies.
  • Maintain a high level of customer satisfaction.
  • Identify opportunities to improve customer service processes.
  • Work collaboratively with team members to achieve departmental goals.
Required Qualifications:
  • High school diploma or equivalent; some college or a degree is a plus.
  • Proven experience in customer service or a technical support role.
  • Excellent communication, listening, and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to remain calm and professional under pressure.
  • Proficiency in using computers and common software applications.
  • Familiarity with CRM systems is an advantage.
  • Ability to work effectively in a team environment.
  • Demonstrated customer focus and a commitment to service excellence.
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Bangalore, Karnataka Safran

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Support Representative
Company : Safran Helicopter Engines
Job field : Sales & Marketing
Location : Bangalore , India
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
#
Apply with one click Any questions ?
**Job Description**
The candidate should be conversant with supply chain functions, customs and export control processes and project monitoring functions related to aerospace products. He / she should have good interpersonal and negotiating skills with ability to develop healthy customer relations and provide prompt feedback to higher management / departments involved. Preferred experience in logistics, military / government e-tendering, warranty management and monitoring of deliveries as per running contracts. The individual should be proactive with good verbal and written communication skills. Have good computer-related skills for managing & accessing ERP/data bases.
FUNCTIONS :
- Represent SafranHE as a focal point to regional customer for all front office activities.
- Interact with SafranHE, France for following activities: -
- Forecasting of spares / product / tooling requirements at customer.
- Procurement - tracking and monitoring of RFQs.
- Tracking and monitoring of repairs
- Management of deliveries - coordinate end-to-end logistics support between France and India.
- Warranty Management.
- Payment dashboard for information management.
- Coordinate logistics for customs clearance of shipments, perform initial checking and receiving, raise appropriate documentation for parts received in conformity/non-conformance with the receiving procedures and inspection requirements.
- Periodic interaction with the customer management to report and address outstanding issues.
- Harness customized software / applications to manage business processes and data bases efficiently.
**Job Requirements**
- Graduate (preferably in Business Related Studies or Engineering)
- 5-10 years of experience in Customer Support and Services (Aviation) in a front office role.
- Team player
- Able to create good relationships
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Bangalore, Karnataka CommScope, Inc.

Posted 4 days ago

Job Viewed

Tap Again To Close

Job Description

Customer Support Representative
Req ID: 79724
Location:
Bangalore, Karnataka, India,
In our ' **always on** ' world, we believe it's essential to have a genuine connection with the work you do.
**How You'll Help Us Connect the World:**
+ Follow established procedures to ensure effective and efficient operations within the Customer Service department.
+ Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
+ Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
+ Resolve customer order issues using process knowledge and problem-solving skills.
+ Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
+ Provide product literature and documentation when appropriate.
+ Report and manage daily metrics.
+ Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
+ Provide support and backup assistance to peers.
+ Communicate with internal teams on order scheduling and potential issues.
+ Set customer expectations and priorities for the supply chain.
+ Identify opportunities to improve efficiency and enhance customer satisfaction.
+ Support quality and warranty processes as needed.
+ Guide customers toward higher revenue and margin products when appropriate.
+ Participate in ongoing training on products, processes, and business skills.
+ Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
+ Support and participate in overall business development activities.
+ Continuously improve communication methods and tools.
+ Perform other duties as required by business needs.
**Required Qualifications for Consideration:**
+ Graduate with preferably 5+ years of relevant experience
+ Experience in Order processing/Order management.
+ SAP (SD) module.
**You Will Excite Us If You Have:**
+ SAP (MM) experience is a good to have.
+ Hands on experience in MS Office.
**Why CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Supply Chain, SAP, Customer Service Representative, ERP, Operations, Customer Service, Technology
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Bengaluru, Karnataka NIRA

Posted today

Job Viewed

Tap Again To Close

Job Description

Urgently Requirement For Customer Support and KYC Process


NIRA aspires to be the pre-eminent financial brand for the mass market or "Middle India". We already have customers in over 5,000 towns and cities, and we're growing quickly. It's a very exciting time to join us. We are over 100+ employees.


We are seeking a detail-oriented and proactive individual to join our team as a Multi-Tasking Executive . This role requires balancing responsibilities across customer support and loan disbursal operations , ensuring a smooth customer experience and accurate, timely processing of disbursals. The ideal candidate should be organized, communicative, and comfortable working in a fast-paced environment.

Key Responsibilities

Customer Support

  • Act as the first point of contact for customer queries via calls, emails, and chat.
  • Address customer concerns, resolve issues, and escalate cases when necessary.
  • Guide customers through processes such as application status, repayments, and closure formalities.
  • Maintain high standards of professionalism and empathy while handling customer interactions.
  • Keep records of customer interactions, transactions, and feedback in the system.

Disbursal Operations

  • Coordinate with internal teams and external NBFC/banking partners for loan disbursal.
  • Verify customer documentation and ensure compliance with internal and regulatory guidelines.

Qualifications & Skills

  • Graduate in any discipline (Commerce/Finance background preferred).
  • 1–3 years of experience in customer support, loan processing, or financial operations.
  • Strong communication skills (verbal & written) in English and regional languages.
  • Good knowledge of MS Office (Excel, Word, Outlook) and CRM tools.
  • Ability to multitask, prioritize, and manage time effectively.
  • Knowledge of NBFC/banking loan processes will be an added advantage.


Feel free to contact in the given no. ( )

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Hyderabad, Andhra Pradesh HSBC

Posted today

Job Viewed

Tap Again To Close

Job Description

Dear Candidates,


We hope this message finds you well!


We are hiring for International Voice Process for Hyderabad


About Client

One of the largest banking and financial services organization catering to 40 million customers with offices in 63 countries. Their customers base spans from individual savers and investors to some of the world’s biggest companies and government.


Role Description

As a Customer Support Executive, you will be responsible for providing exceptional customer service and support to clients or customers. Your primary objective will be to ensure customer satisfaction, resolve queries, and maintain a positive image of the company. Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact where possible. Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution.


Required Skills & Qualification

  • Excellent communication skills (verbal and written)
  • Empathy and patience when dealing with customers.
  • Understanding on CSAT and FCR ( Customer satisfaction survey & First call resolution)
  • Strong interpersonal skills and ability to work in a team.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Previous experience in a customer service role is beneficial but not mandatory.
  • Bachelor's degree/ If you are an undergraduate (10+2), 1 year of work experience is preferred.
  • Flexible to work in UK/US shifts.
  • Maximum CTC we can offer up to 6 LPA.
  • Maximum work exp is 0 to 7yrs

Interview Mode: Face-to-Face ( R2 )

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Mumbai, Maharashtra Kayana | Ordering & Payment Solutions

Posted today

Job Viewed

Tap Again To Close

Job Description

Job description


About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:


Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.


Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.


Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.


What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!


Pay: ₹30,000.00 - ₹50,000.00 per month

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Jaipur, Rajasthan FALIECOM

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Role Description

We are seeking a Customer Support Representative for a full-time, on-site position at our Jaipur office. The ideal candidate will act as the first point of contact for customers, ensuring their queries and concerns are resolved efficiently. This role involves providing exceptional service, troubleshooting issues, maintaining accurate records, and ensuring overall customer satisfaction.

Responsibilities:

  • Handle inbound and outbound customer interactions via calls, emails, and chats.
  • Resolve customer complaints and provide timely solutions.
  • Troubleshoot order, delivery, and product-related issues.
  • Maintain detailed and accurate records of customer interactions.
  • Ensure a positive customer experience through professional communication.
  • Collaborate with internal teams (production, logistics, sales) to resolve escalated issues.
  • Monitor and follow up on customer queries to ensure timely closure.
Qualifications
  • Proven experience in Customer Support / Customer Service .
  • Strong communication skills (verbal and written).
  • Ability to troubleshoot and resolve issues quickly.
  • Commitment to ensuring customer satisfaction .
  • Strong problem-solving and interpersonal skills.
  • Ability to work efficiently under pressure .
  • Prior experience in a customer-facing role is a plus.
  • English literacy and strong computer skills (MS Office, CRM tools).
Salary

₹1,80,000 – ₹2,30,000 per annum (based on skills and experience).

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Customer support representative Jobs in India !

Customer Support Representative

Vadodara, Gujarat Anonymous

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply


Job Timing

Multiple shifts available details will be shared during initial screening if you are shortlisted.


Job Brief

Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best Customer Support Representative are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities

· Manage large amounts of incoming calls

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer call handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

• Reporting to the line manager


Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Strong hold on using computer and learning new software
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Graduation in any field
  • 1-3 years of experience


Work from Office only and Candidates should be in Baroda or willing to relocate

Contact Ms. Komal Shejekan-

This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

Aigentity

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!


What You’ll Do


  • Respond to customer inquiries via email, chat, and phone.
  • Provide fast and effective solutions to resolve customer issues.
  • Maintain detailed records of customer interactions in our CRM system.
  • Collaborate with internal teams to ensure a seamless customer experience.
  • Identify opportunities to improve processes and enhance customer satisfaction.


What We’re Looking For


  • Proven experience in customer service or a similar role.
  • Strong verbal and written communication skills.
  • Ability to multitask and stay organized in a fast-paced environment.
  • Empathy and problem-solving skills to handle customer concerns effectively.
  • Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.


What We Offer


  • Competitive salary and performance bonuses.
  • Opportunities for career growth and skill development.
  • A supportive and collaborative team environment.
  • Flexible working hours (remote options available).
This advertiser has chosen not to accept applicants from your region.

Customer Support Representative

682001 Kochi, Kerala ₹25000 Annually WhatJobs

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
We are looking for a dedicated and empathetic Customer Support Representative to join our growing team in Kochi, Kerala . This role is central to ensuring our customers receive exceptional service and prompt resolutions to their inquiries. As a first point of contact, you will handle a variety of customer interactions through phone, email, and potentially chat, providing accurate information and effective solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine desire to help others. You will be responsible for troubleshooting common issues, guiding customers through product usage, and escalating complex problems to the appropriate departments when necessary. Maintaining a high level of customer satisfaction is paramount, and you will be empowered to go the extra mile to ensure positive customer experiences. A strong understanding of our products and services will be developed through our comprehensive training program. Key responsibilities include managing customer accounts, documenting interactions accurately, and contributing to the continuous improvement of our support processes. We require individuals who are reliable, detail-oriented, and capable of working efficiently in a fast-paced environment. Familiarity with customer relationship management (CRM) software is a plus. This is a fantastic opportunity for individuals passionate about customer service to build a career within a supportive and collaborative setting. While this role is office-based in Kochi, Kerala , fostering a strong team spirit and in-person collaboration, there may be opportunities for occasional remote work or hybrid arrangements depending on business needs and performance. If you are a problem-solver with a friendly attitude and a commitment to service excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Customer Support Representative Jobs