Explore customer service associate positions that match your skills. These roles involve direct interaction with customers, addressing inquiries, resolving issues, and providing support. Customer service associates are vital in maintaining customer satisfaction and loyalty, acting as a key point of contact between the company and its clientele. Strong communication, problem-solving, and interpersonal skills are important for success in this field.7,357 Customer Service Associate jobs in India
Customer Service Associate
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure.
**How will you make an impact in this role?**
**Fraud Chat (Global Fraud) - Blended profile**
+ Visualize & simplify end to end card member experience
+ Enable & drive process improvement based on voice of customer feedback
+ Strive to Customer First Resolution (CFR) and reduce bad demand
+ Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction
+ Deliver to all the key metrics as per organizational goals
+ Adhere to Quality and Compliance Guidelines
+ Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication
+ Able to address 2-3 conversations simultaneously
**Minimum Qualifications**
+ Graduates/ Under-graduates with 1-7 years of experience in customer service domain
+ Versant 4 Skills (Voice) & Above (57 & above)
+ Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering extraordinary service in every interaction with our customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Analytical and problem-solving skills with strong attention to detail **Preferred Qualifications**
+ Chat Experience is preferred but not mandatory
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future over dues with accounts that have a high exposure.
**How will you make an impact in this role?**
**Fraud Chat (Global Fraud) - Blended profile**
+ Visualize & simplify end to end card member experience
+ Enable & drive process improvement based on voice of customer feedback
+ Strive to Customer First Resolution (CFR) and reduce bad demand
+ Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with Immediate Resolution (Real Time) to ensure Customer Satisfaction
+ Deliver to all the key metrics as per organizational goals
+ Adhere to Quality and Compliance Guidelines
+ Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication
+ Able to address 2-3 conversations simultaneously
**Minimum Qualifications**
+ Graduates/ Under-graduates with 1-7 years of experience in customer service domain
+ Versant 4 Skills (Voice) & Above (57 & above)
+ Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to Toggle Between Screens/Tools
+ Demonstrate personal excellence by remaining positive in difficult situations
+ Display a passion to serve by delivering extraordinary service in every interaction with our customers
+ The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
+ Analytical and problem-solving skills with strong attention to detail **Preferred Qualifications**
+ Chat Experience is preferred but not mandatory
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Operations
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
0
Customer Service Associate
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Associate
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your "service oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
+ Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications:**
+ Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
+ Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
+ Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
+ Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
+ Driven to please by providing the ultimate experience for our Card Members on every interaction.
+ Timeliness and reliability
**Preferred Qualifications:**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
+ Customer service and consultative sales environment experience preferred.
+ Passion for consultative sales, recommending products or solutions tailored to each customer.
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
+ Flexibility to work anytime in US hours, including weekends
+ Hybrid Environment- on site expectation 3 days/week
+ Workplace Flexibility: Full time. Shift flexibility requirements.
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your "service oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
+ Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications:**
+ Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
+ Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
+ Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
+ Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
+ Driven to please by providing the ultimate experience for our Card Members on every interaction.
+ Timeliness and reliability
**Preferred Qualifications:**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
+ Customer service and consultative sales environment experience preferred.
+ Passion for consultative sales, recommending products or solutions tailored to each customer.
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
+ Flexibility to work anytime in US hours, including weekends
+ Hybrid Environment- on site expectation 3 days/week
+ Workplace Flexibility: Full time. Shift flexibility requirements.
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Associate
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Associate
Haryana, Uttar Pradesh
American Express
Posted 1 day ago
Job Viewed
Job Description
**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
* Visualize & simplify end to end card member experience.
* Enable & drive process improvement based on voice of customer feedback.
* Strive to Customer First Resolution (CFR) and reduce bad demand.
* Generate revenue by driving value generation.
* Comprehend & Respond to all Customer Queries (Through Chat or Phone, as required) with
Immediate Resolution (Real Time) to ensure Customer Satisfaction.
* Deliver to all the key metrics as per organizational goals.
* Adhere to Quality and Compliance Guidelines.
* Adaptable & Customer Centric Approach to situations to deliver superior service personalization & Empathy in Communication.
* Able to address 2-3 conversations simultaneously.
**Minimum Qualifications:**
* Graduates/ Under-graduates with 1-7 years of experience in customer service domain (Chat Experience is preferred but not mandatory)
* Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge Multitasking: Ability to toggle Between Screens/Tools
* Demonstrate personal excellence by remaining positive in difficult situations.
* Display a passion to serve by delivering extraordinary service in every interaction with our customers.
* The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis.
* Analytical and problem-solving skills with strong attention to detail
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Associate
Bengaluru, Karnataka
Konecta
Posted 4 days ago
Job Viewed
Job Description
POSITION : - CUSTOMER SERVICE-ASSOCITE(CSA)
LOCATION : - BENGALURU ( WHITE FIELD )
Opportunity : -
At Konecta we move towards the future and we do it together, because we all play an important role in the race to success!
Roles & Resposibilities: -
- Will be working for international BPO Process for one of Our Major-Client in Europe.
- You Will be Joining the Gloabl Customer Service team , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.
- Flexible to work in ( UK / European – Shifts)
Required-Skills : -
- Good communication skills and ease to express yourself clearly and professionally.
- Good command of office automation: ease with handling platforms, comfort with several office automation tools at once.
- Advanced level of English.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Associate
560001 Bangalore, Karnataka
₹280000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Customer Service Associate to join their dynamic retail team in Bengaluru, Karnataka, IN . This role is crucial in ensuring a positive shopping experience for all customers, handling inquiries, resolving issues, and promoting products and services. The ideal candidate will possess excellent communication skills, a friendly demeanor, and a passion for customer satisfaction. You will be the first point of contact for many customers, providing information, processing transactions, and offering support across various channels.
Key Responsibilities:
Qualifications:
This is a fantastic opportunity for someone passionate about retail and customer interaction. Join a supportive team and grow your career in a vibrant retail setting in Bengaluru .
Key Responsibilities:
- Greet customers warmly and assist them with their needs.
- Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
- Provide detailed information about products, services, and promotions.
- Process customer transactions accurately and efficiently, including sales, returns, and exchanges.
- Resolve customer complaints and issues with empathy and a focus on finding satisfactory solutions.
- Maintain a high level of product knowledge to effectively assist customers.
- Assist with merchandising and maintaining the presentation of store displays.
- Contribute to achieving team and store sales targets.
- Handle customer feedback and report recurring issues to management.
- Ensure compliance with all company policies and procedures.
- Maintain a clean and organized work environment.
- Operate point-of-sale (POS) systems and other relevant equipment.
- Assist in inventory management and stock checks as needed.
- Build rapport with customers to encourage repeat business and loyalty.
Qualifications:
- High school diploma or equivalent; some college education is a plus.
- Proven customer support or client service experience in a retail environment is preferred.
- Excellent verbal and written communication skills.
- Strong active listening skills and the ability to understand customer needs.
- Patience and the ability to remain calm under pressure.
- Proficiency in using POS systems and basic computer applications.
- Ability to multitask and manage time effectively.
- A positive attitude and a genuine desire to help others.
- Physical ability to stand for extended periods and lift moderate weights.
- Team player with a strong work ethic.
- Flexibility to work various shifts, including weekends and holidays.
- Understanding of sales principles and customer service best practices.
This is a fantastic opportunity for someone passionate about retail and customer interaction. Join a supportive team and grow your career in a vibrant retail setting in Bengaluru .
This advertiser has chosen not to accept applicants from your region.
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Job Description
POSITION : - CUSTOMER SERVICE-ASSOCITE(CSA)
LOCATION : - BENGALURU ( WHITE FIELD )
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Customer Service Associate
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Posted 1 day ago
Job Viewed
Job Description
POSITION : - CUSTOMER SERVICE-ASSOCITE(CSA)
LOCATION : - BENGALURU ( WHITE FIELD )
Opportunity : -
At Konecta we move towards the future and we do it together, because we all play an important role in the race to success!
Roles & Resposibilities: -
Will be working for international BPO Process for one of Our Major-Client in Europe.
You Will be Joining the Gloabl Customer Service team , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.
Flexible to work in ( UK / European – Shifts)
Required-Skills : -
Good communication skills and ease to express yourself clearly and professionally.
Good command of office automation: ease with handling platforms, comfort with several office automation tools at once.
Advanced level of English.
LOCATION : - BENGALURU ( WHITE FIELD )
Opportunity : -
At Konecta we move towards the future and we do it together, because we all play an important role in the race to success!
Roles & Resposibilities: -
Will be working for international BPO Process for one of Our Major-Client in Europe.
You Will be Joining the Gloabl Customer Service team , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.
Flexible to work in ( UK / European – Shifts)
Required-Skills : -
Good communication skills and ease to express yourself clearly and professionally.
Good command of office automation: ease with handling platforms, comfort with several office automation tools at once.
Advanced level of English.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Associate
Bengaluru, Karnataka
Konecta
Posted 3 days ago
Job Viewed
Job Description
POSITION : - CUSTOMER SERVICE-ASSOCITE(CSA)
LOCATION : - BENGALURU ( WHITE FIELD )
Opportunity : -
At Konecta we move towards the future and we do it together, because we all play an important role in the race to success!
Roles & Resposibilities: -
Will be working for international BPO Process for one of Our Major-Client in Europe.
You Will be Joining the Gloabl Customer Service team , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.
Flexible to work in ( UK / European – Shifts)
Required-Skills : -
Good communication skills and ease to express yourself clearly and professionally.
Good command of office automation: ease with handling platforms, comfort with several office automation tools at once.
Advanced level of English.
LOCATION : - BENGALURU ( WHITE FIELD )
Opportunity : -
At Konecta we move towards the future and we do it together, because we all play an important role in the race to success!
Roles & Resposibilities: -
Will be working for international BPO Process for one of Our Major-Client in Europe.
You Will be Joining the Gloabl Customer Service team , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries.
Flexible to work in ( UK / European – Shifts)
Required-Skills : -
Good communication skills and ease to express yourself clearly and professionally.
Good command of office automation: ease with handling platforms, comfort with several office automation tools at once.
Advanced level of English.
This advertiser has chosen not to accept applicants from your region.
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