Explore customer service associate positions that match your skills. These roles involve direct interaction with customers, addressing inquiries, resolving issues, and providing support. Customer service associates are vital in maintaining customer satisfaction and loyalty, acting as a key point of contact between the company and its clientele. Strong communication, problem-solving, and interpersonal skills are important for success in this field.9,024 Customer Service Associate jobs in India
Customer Service Associate-it Help Desk
Posted today
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Job Description
***Designation**:Management Level - Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
- Customer service - Inbound
- Customer service - Outbound
- Customer Service Management
- Ability to perform under pressure
- Adaptable and flexible
- Problem-solving skills
- Customer Service Technology Support
**Roles and Responsibilities**:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
Customer Service Associate-it Help Desk
Posted today
Job Viewed
Job Description
***Designation**:Management Level - Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
- Customer service - Inbound
- Customer service - Outbound
- Customer Service Management
- Ability to perform under pressure
- Adaptable and flexible
- Problem-solving skills
- Customer Service Technology Support
**Roles and Responsibilities**:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your own team and direct supervisor
- You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
- The decisions that you make would impact your own work
- You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
Customer Service Associate
Posted 2 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your "service oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
+ Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications:**
+ Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
+ Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
+ Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
+ Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
+ Driven to please by providing the ultimate experience for our Card Members on every interaction.
+ Timeliness and reliability
**Preferred Qualifications:**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
+ Customer service and consultative sales environment experience preferred.
+ Passion for consultative sales, recommending products or solutions tailored to each customer.
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
+ Flexibility to work anytime in US hours, including weekends
+ Hybrid Environment- on site expectation 3 days/week
+ Workplace Flexibility: Full time. Shift flexibility requirements.
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25014254
Customer Service Associate
Posted 4 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Utilizing your skills, experience, and passion for customer service to help propel your team and its business partners to success.
+ Consistently deliver extraordinary service on a high volume of inbound calls in a fast-paced, structured, customer care environment with a keen focus on driving a Customer First mentality.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership and acknowledging Card Member tenure
+ Add value for our customers through unexpected relevant recommendations of product offers/ benefit enrollments that deepen customer engagement and loyalty.
+ Utilize your "service oriented" personality to develop key selling skills to optimize and solidify the customer relationship by deepening their loyalty to our brand.
+ Address general and account-specific customer inquiries- statement inquiries, card replacement, make payments, rewards redemption, etc., and update customer account information.
+ Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
+ Meet and exceed performance goals that include, but are not limited to sales rates, quality goals, compliance regulations and productivity targets, & customer performance metrics.
**Minimum Qualifications:**
+ Strong written and communication skills to be able to converse effectively and naturally with our Card Members to deepen client relationships and drive satisfaction.
+ Resilience needed to efficiently manage a steady stream of customer calls, while balancing performance to meet a variety of metrics and remain positive through change and stressful situations.
+ Ability to showcase humility and show care and appreciation through emotional acknowledgement of our customer queries/situations on each call.
+ Technical savvy to multi-task and navigate through multiple computer systems and applications, simultaneously, with speed and accuracy.
+ Integrity to manage sensitive Card Member information and adhere to all Regulatory and Compliance guidelines related to servicing and sales practices.
+ Driven to please by providing the ultimate experience for our Card Members on every interaction.
+ Timeliness and reliability
**Preferred Qualifications:**
+ Passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness and problem solving skills
+ Customer service and consultative sales environment experience preferred.
+ Passion for consultative sales, recommending products or solutions tailored to each customer.
+ Ability to adapt communication style to a wide variety of personalities and situations and take ownership and responsibility for each call, from beginning to end
**Additional Requirements:**
+ Flexibility to work anytime in US hours, including weekends
+ Hybrid Environment- on site expectation 3 days/week
+ Workplace Flexibility: Full time. Shift flexibility requirements.
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
**Qualifications**
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25012881
Customer Service Associate
Posted 4 days ago
Job Viewed
Job Description
**Who is USP?**
The U.S. Pharmacopeial Convention (USP) is an independent scientific organization that collaborates with the world's leading health and science experts to develop rigorous quality standards for medicines, dietary supplements, and food ingredients. At USP, we believe that scientific excellence is driven by a commitment to fairness, integrity, and global collaboration. This belief is embedded in our core value of Passion for Quality and is demonstrated through the contributions of more than 1,300 professionals across twenty global locations, working to strengthen the supply of safe, high-quality medicines worldwide.
At USP, we value inclusive scientific collaboration and recognize that attracting diverse expertise strengthens our ability to develop trusted public health standards. We foster an organizational culture that supports equitable access to mentorship, professional development, and leadership opportunities. Our partnerships, standards, and research reflect our belief that ensuring broad participation in scientific leadership results in stronger, more impactful outcomes for global health.
USP is proud to be an equal employment opportunity employer (EEOE) and is committed to ensuring fair, merit-based selection processes that enable the best scientific minds-regardless of background-to contribute to advancing public health solutions worldwide. We provide reasonable accommodations to individuals with disabilities and uphold policies that create an inclusive and collaborative work environment.
**Brief Job Overview**
The Customer Service Associate performs administrative and office support activities for the Customer Service (CS) Department. The Customer Service Associate responds to customer inquiries via case, phone, and efax, as assigned by Customer Service Management. Candidate performs all compliance related screening tasks and associated projects to prevent shipping items to denied parties and releases eligible orders. The candidate is also responsible for sending all shipping related documents to customers globally. In addition to the above responsibilities, the incumbent may be responsible for receiving and processing USP's global customer quotes and queries.
**How will YOU create impact here at USP?**
As part of our mission to advance scientific rigor and public health standards, you will play a vital role in increasing global access to high-quality medicines through public standards and related programs. USP prioritizes scientific integrity, regulatory excellence, and evidence-based decision-making to ensure health systems worldwide can rely on strong, tested, and globally relevant quality standards.
The **Customer Service Associate** has the following responsibilities:
+ Verifies compliance with established business rules.
+ Responsible for the release of all customer screening holds after verifying the company and contact details in compliance with U.S. Economic Sanctions, Trade and Export regulations as defined by the U.S Department of State, the Bureau of Industry and Security, and the U.S. Commerce Department
+ Performs data entry tasks - Salesforce case classification/Triaging on a daily basis.
+ Completes special projects and other related assignments as required.
+ Answers daily customer correspondence via telephone, cases, and fax from international and domestic Provides order assistance and product information, if required.
+ Assist customers daily with query processing while capturing pertinent information within the case in Salesforce, if required.
+ Meeting daily targets of cases in Salesforce
+ Email Airway Bills, Invoices and Packing Slips to USP global customers daily.
+ Alert CS Management immediately regarding any issues that may affect daily operations.
+ Complete any other assignment as directed by CS Management
Additionally, USP's People and Culture division, in partnership with the Equity Office, invests in leadership and workforce development to equip all employees with the skills to create high-performing, inclusive teams. This includes training in equitable management practices and tools to promote engaged, collaborative, and results-driven work environments.
**Who is USP Looking For?**
The successful candidate will have a demonstrated understanding of our mission, commitment to excellence through inclusive and equitable behaviors and practices, ability to quickly build credibility with stakeholders, along with the following competencies and experience:
+ Graduate with a minimum of 1-2 years of experience as an office or administrative assistant, or customer service-related experience.
+ Able to work flexible hours when needed across multiple shifts.
**Additional Desired Preferences**
Desired preferences are to showcase any additional preferred levels of expertise to perform the role.
+ Knowledge regarding basic Salesforce or any other CRM.
**Supervisory Responsibilities**
None, this is an individual contributor role.
**Benefits**
USP provides the benefits to protect yourself and your family today and tomorrow. From company-paid time off and comprehensive healthcare options to retirement savings, you can have peace of mind that your personal and financial well-being is protected.
Note: USP does not accept unsolicited resumes from 3rd party recruitment agencies and is not responsible for fees from recruiters or other agencies except under specific written agreement with USP.
**Job Category** Customer Service
**Job Type** Full-Time
Customer Service Associate
Posted today
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Job Description
Department: Member Support
Who are Tide:
At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.
Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany.
Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
What we’re looking for:
As a Member Support Agent, you will be helping businesses across the India Operations to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks.
As a Customer Support Agent you’ll be:
What makes you a great fit:
What you’ll get in return:
Tide is a place for everyone
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.
We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.
Customer Service Associate
Posted today
Job Viewed
Job Description
The Opportunity:
Avantor is looking for a Customer Service Associate for the UK Admin Services. The role is to provide dedicated support to a specific area or customer base within the business alongside general customer service responsibilities. This incorporates both routine customer service functions and additional areas of dedicated support where required to include the following:
Business & Operational; motivated to deliver value for the customer and the business through their own drive and knowledge of customer service processes and services.
Knowledge & Experience ; knowledge of operational systems and practices typically gained through experience and/or education.
Decision-Making & Complexity; Ability to work independently to above average level, proposes solutions to problems by drawing from prior experiences, or analysis.
Accountability & Impact; Delivers on routine customer service objectives, escalates more complex issues when required to the appropriate level with moderate deviation from standard practice.
Proposes Solutions; Understands the day-to-day issues and complexities of their department and brings well thought out ideas for strategic improvement or long-term solutions to their team leader and the management team.
What we’re looking for
Education: Any Bachelor's/Master’s Degree
Experience: 2–4 years of experience in an office-based, customer facing Customer Service role is essential.
Preferred Qualifications:
Self-motivated with a high level of attention to detail and focus.
Demonstrates initiative when appropriate and able to identify when to escalate for approval or awareness.
Confident to work in a team dynamic and individually when required to support personal, team and company objectives. Supports team manager and colleagues in achieving company strategy and goals.
Ability to multi-task, meet tight deadlines and prioritise workload management without compromising standards.
Embody the values of respect, accountability, customer centricity, time management, punctuality and attendance
Demonstrate flexibility to support the wider business when required to include projects and focus groups outside your usual role and share your knowledge with your team
Effective & comprehensive communication skills, both verbal and written. Ability to operate and communicate effectively when under pressure is imperative
Excellent attention to detail and strong Excel skills essential
Experience of working for a complex global company is desirable
Excellent IT skills (MS Office, CRM & SAP would be beneficial)
Good presentation skills (previous experience of PowerPoint) would be advantageous
Knowledge of laboratory equipment & supplies an advantage but not essential
How will you thrive and create an impact:
Daily management of incoming requests from customers (or on their behalf from our associates), resolving requests swiftly to enhance customer experience within the parameters of our procedures and business strategy.
Offering our online services and web functions for self-serve options wherever appropriate.
Respond proficiently and effectively with the highest standards of verbal and written communication, with the ability to adjust according to the method of communication and the audience. Excel in use of tools including email, click to chat and phone, with both external and internal contacts.
Manage all incoming requests within the C4C system procedures and best practice guidelines.
Proactively educate customers to take self-serve actions confidently and push back when required to ensure support for business growth of digital accounts.
Be fully informed and confident in the tools and functions available in order to reduce future touch points with customers.
Facilitate both customer and company objectives whilst working in line with Avantor’s ICARE Values.
Drive performance with a focus on business results and measurement of KPIs, and contribute to assessment of problems and issues for continuous improvement. Ability to give insights and suggestions in an ABS setting such as TDM, Problem Solving or Kaizen.
Highlight areas of non-conformance and service complaints by following standard procedures for the process and carry out investigation in line with KPI for turn-around time and to meet customers’ expectations for a swift resolution.
Support health and safety in the workplace, including associate wellbeing, and adhere to the company code of conduct. Raise any areas of concern immediately with line manager or HR.
Ensure all business is transacted within the parameters of the Avantor policy and procedure.
Undertake any additional customer service duties and tasks as may be required, subject to provision of appropriate training.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
EEO Statement:
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
3rd party non-solicitation policy:
By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation
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Customer Service Associate
Posted today
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Customer Service Associate is required in the below store location. This Store has been GAP Store and I have requirement is experience Employees in the Store. The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance.
1) Sales & Customer Engagement
Assist customers in making informed purchase decisions based on current trends.
Provide personalized service to enhance customer experience and drive repeat business.
Ensure high levels of customer satisfaction through excellent sales service.
2) Store Operations & Merchandising
Maintain merchandise as per brand standards, ensuring an organized and visually appealing store layout.
Support inventory management, restocking, and shrink control.
Ensure compliance with store policies and standard operating procedures.
3) Performance & Business Growth
Contribute to the stores Key Performance Indicators (KPIs), including sales targets and customer satisfaction scores.
Participate in promotional activities and campaigns to boost sales.
Stay updated on product knowledge to provide expert guidance to customers.
Key Performance Indicators (KPIs)
Sales contribution & upselling performance
Customer feedback & satisfaction ratings
Merchandising compliance & inventory accuracy
customer service associate
Posted today
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Job Description
Job Title: Customer Care Executive
Location: Office Address G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India
Job Type: Full-time
Department: Customer Service
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.
Provide accurate information regarding products, services, and policies.
Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.
Process orders, returns, and exchanges in accordance with company policies.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with internal teams to resolve product or service-related issues.
Identify opportunities to enhance the customer experience and offer suggestions to improve services.
Follow up with customers to ensure that their issues have been resolved and their expectations met.
Stay informed about company products, services, and promotions to effectively communicate with customers.
Qualifications:
Communication Skills
Preferred Skills:
Experience with live chat and voice support.
Note: The working hours will follow UK time: Mon Fri 5 working Days
12:30 PM to 9:30 PM for the first 6 months
1:30 PM to 10:30 PM for the subsequent 6 months
Please note, this role is focused solely on voice support responsibilities with no sales involvement.
If interested send CV's Via Whatsapp: OR Email :
Customer Service Associate
Posted today
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Job Description
Location: Ludhiana (Punjab)
Experience: 0 to 1 Year
Gender: Female
Salary: LPA
Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client interactions efficiently. This role involves managing customer queries, handling complaints, and supporting sales processes while maintaining the company's reputation and ensuring customer satisfaction.
Key Responsibilities:
Contact potential or existing customers using scripted calls to promote products and services.
Respond to customer inquiries regarding company offerings, product features, or service issues.
Understand customer needs by asking relevant questions and recommending suitable solutions.
Redirect qualified leads to the appropriate field sales or support team when necessary.
Enter and regularly update customer information in the CRM or internal database.
Take and process customer orders accurately and efficiently.
Handle complaints professionally to preserve customer trust and brand value.
Maintain organized records of interactions, feedback, sales data, and other relevant information.
Assist in market research and lead generation initiatives through digital or offline means.
Essential Qualifications:
Diploma / Degree / Certification in Computers or a related field.
Key Skills & Competencies:
Strong communication and convincing skills in Bengali (both verbal and written).
Basic proficiency in Email handling and MS Excel.
Problem-solving mindset and ability to handle customer objections with patience.
Quick learner with an understanding of customer service principles.
Ability to work well in a team and under pressure.