5,592 Customer Service Associate jobs in India

Provide timely, accurate, and efficient information and respond to customer service inquiries for clients from numerous programs, ensuring that our clients receive accurate and timely information. Required to attain performance objectives on a monthly basis.

• Meet the process KPI’s across Productivity, Quality, Accuracy, AHT
• Provide assistance relating to emergency procedures and policy inquiries
• Interpret policies and fully explain benefit coverage and limitations to avoid client confusion.
• Guide clients through the navigation of pertinent websites for online content and claim submission.
• Create and send various types of professional correspondence.

• Post-secondary education and a minimum of 6-12 months experience in a customer service related function.
• Ability to pay close attention to detail and multi-task.
• Superb verbal/written communication skills, specifically the ability to communicate professionally and articulately via phone with clients and colleagues.
• Demonstrated ability to use initiative and independent judgment in solving customer problems.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

Customer Service Associate is required in the below store location. This Store has been GAP Store and I have requirement is experience Employees in the Store. The Store Associate plays a key role in delivering an outstanding shopping experience by assisting customers, managing merchandise, and contributing to store performance.

1) Sales & Customer Engagement

Assist customers in making informed purchase decisions based on current trends.

Provide personalized service to enhance customer experience and drive repeat business.

Ensure high levels of customer satisfaction through excellent sales service.

2) Store Operations & Merchandising

Maintain merchandise as per brand standards, ensuring an organized and visually appealing store layout.

Support inventory management, restocking, and shrink control.

Ensure compliance with store policies and standard operating procedures.

3) Performance & Business Growth

Contribute to the stores Key Performance Indicators (KPIs), including sales targets and customer satisfaction scores.

Participate in promotional activities and campaigns to boost sales.

Stay updated on product knowledge to provide expert guidance to customers.

Key Performance Indicators (KPIs)

Sales contribution & upselling performance

Customer feedback & satisfaction ratings

Merchandising compliance & inventory accuracy

Job Title: Customer Care Executive

Location: Office Address G2, Ackruti Centre Point, MIDC, Andheri (E), Mumbai 400 093, India

Job Type: Full-time

Department: Customer Service

Key Responsibilities:

Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.

Provide accurate information regarding products, services, and policies.

Resolve customer complaints or concerns in a calm and efficient manner, ensuring customer satisfaction.

Process orders, returns, and exchanges in accordance with company policies.

Maintain detailed and accurate records of customer interactions and transactions.

Collaborate with internal teams to resolve product or service-related issues.

Identify opportunities to enhance the customer experience and offer suggestions to improve services.

Follow up with customers to ensure that their issues have been resolved and their expectations met.

Stay informed about company products, services, and promotions to effectively communicate with customers.

Qualifications:

Communication Skills

Preferred Skills:

Experience with live chat and voice support.

Note: The working hours will follow UK time: Mon Fri 5 working Days

12:30 PM to 9:30 PM for the first 6 months

1:30 PM to 10:30 PM for the subsequent 6 months

Please note, this role is focused solely on voice support responsibilities with no sales involvement.

If interested send CV's Via Whatsapp: OR Email :

The Offer

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• Attractive Salary & Benefits

The Job

• Serve as the primary contact for customers via phone, email, and in-person communication.
• Provide accurate information on relocation services including packing & moving, real estate assistance, immigration support, logistics, and fleet services.
• Handle inquiries, complaints, and requests promptly and professionally.
• Coordinate with internal teams (operations, logistics, real estate, etc.) to ensure timely execution of services.
• Track customer relocations and provide proactive updates throughout the moving process.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Assist customers with documentation, insurance, and other required formalities.
• Escalate complex issues to management when necessary and follow up to ensure resolution.
• Gather client feedback to improve service quality and customer experience.
• Uphold company values of reliability, transparency, and customer satisfaction at all times.

The Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Transport & Logistics industry.
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

The Employer

Our client is a leading end-to-end relocation and mobility solutions provider in India, catering to both corporates and individuals. With expertise in domestic & international moving, office relocations, real estate assistance, technology moves, and vehicle transportation, they make every transition seamless and stress-free.

Their focus on customer care, teamwork, and technological innovation has made us one of the most trusted relocation partners in the country. They take pride in delivering customized, transparent, and reliable services with zero hidden costs.

Qualifications:
HS Graduate/SHS Graduate/College Undergraduate/College Graduate 
Experience is a plus but not required 
Good to Excellent Communication Skills 
Can start ASAP
Amenable to work onsite

Job Description

Work Location Options:

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Abode Relocation is a leading end-to-end relocation and mobility solutions provider in India, catering to both corporates and individuals. With expertise in domestic & international moving, office relocations, real estate assistance, technology moves, and vehicle transportation, we make every transition seamless and stress-free.

Our focus on customer care, teamwork, and technological innovation has made us one of the most trusted relocation partners in the country. We take pride in delivering customized, transparent, and reliable services with zero hidden costs.

At Abode Relocation, we believe in building long-term relationships with our clients and employees alike. Join us to be part of a fast-growing, customer-focused organization that values innovation, professionalism, and excellence.

The Role

• Serve as the primary contact for customers via phone, email, and in-person communication.
• Provide accurate information on relocation services including packing & moving, real estate assistance, immigration support, logistics, and fleet services.
• Handle inquiries, complaints, and requests promptly and professionally.
• Coordinate with internal teams (operations, logistics, real estate, etc.) to ensure timely execution of services.
• Track customer relocations and provide proactive updates throughout the moving process.
• Maintain accurate records of customer interactions and transactions in CRM systems.
• Assist customers with documentation, insurance, and other required formalities.
• Escalate complex issues to management when necessary and follow up to ensure resolution.
• Gather client feedback to improve service quality and customer experience.
• Uphold company values of reliability, transparency, and customer satisfaction at all times.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Transport & Logistics industry.
• You are a strong networker & relationship builder
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Transport & Logistics
• Attractive Salary & Benefits