503 Call Center jobs in India

Call Center /BPO Customer Care Executive-Chandigarh

Salary: Up to 35K

Graduate/Undergraduate Can Apply

FRESHERS WELCOME

Excellent Communication Skills

Flexible with Rotational Shifts (Mostly Night)

Paid Training & Growth

Immediate Hiring for Call Center-TL

Kindly find the below job description and interested candidates can send your CV's to

Job Title: Call Center-TL (4+ Years Experience)

Location: (JNTU, Hyderabad)

Job Type: Full-time

Experience Required: 4+ years

The Call Center Outbound Sales Process Team Lead will manage and oversee the operations of the outbound sales team within the healthcare industry. The role involves ensuring that sales processes are followed efficiently, setting goals for team performance, providing coaching and support, and driving results for business growth. The ideal candidate will possess strong leadership abilities, in-depth knowledge of the healthcare industry, and a proven track record in outbound sales and customer engagement.

Key Responsibilities:

Team Leadership & Management:

Supervise and lead a team of outbound sales agents to meet or exceed sales targets.

Provide daily coaching, training, and support to ensure optimal performance and adherence to sales processes.

Monitor individual and team performance, offering feedback and actionable insights.

Foster a positive, high-energy, and results-driven team environment.

Conduct regular one-on-one meetings with team members to discuss performance, goals, and development opportunities.

Sales Process Optimization:

Ensure outbound sales agents adhere to established sales processes, scripts, and guidelines.

Identify opportunities to optimize sales processes, improve team productivity, and enhance customer engagement.

Collaborate with senior leadership to implement best practices and improve sales strategies.

Oversee lead generation efforts and pipeline management to drive revenue.

Performance Monitoring & Reporting:

Track and report on key performance metrics, including sales conversion rates, call volume, customer satisfaction, and agent productivity.

Provide regular performance reports to senior management, highlighting achievements and areas for improvement.

Analyze sales data to identify trends, challenges, and areas for improvement in sales strategies.

Customer Relationship Management:

Ensure that the outbound sales team is effectively engaging with healthcare clients and prospects in a professional and ethical manner.

Address customer concerns or complaints that may arise from outbound sales efforts, ensuring high levels of customer satisfaction.

Build and maintain strong customer relationships to foster long-term loyalty and business retention.

Compliance & Regulatory Adherence:

Ensure that outbound sales activities comply with all relevant industry regulations, including healthcare-specific laws and guidelines.

Stay updated on changes in healthcare regulations and incorporate them into sales processes as needed.

Collaboration with Cross-Functional Teams:

Work closely with other departments such as marketing, operations, and product teams to align sales efforts with company goals.

Provide input and feedback to help improve product offerings and customer outreach.

Training & Development:

Lead ongoing training initiatives to ensure team members are knowledgeable about the latest healthcare products, services, and market trends.

Identify skill gaps and coordinate additional training or coaching to address specific needs.

Qualifications:

Minimum of 3 Above years of experience in outbound/inbound sales, preferably within the healthcare industry.

Proven leadership experience in managing a sales team, with a strong understanding of sales metrics and KPIs.

Excellent communication, interpersonal, and coaching skills.

In-depth knowledge of healthcare products, services, and regulations is highly preferred

Interested Individual can share your Resume to What's App)

Regards

Praveen HR

Obex Healthcare PVT Ltd

Job Type: Full-time

Pay: ₹300, ₹400,000.00 per year

Experience:

• Call center-Team Lead: 4 years (Preferred)
• Leadership: 3 years (Preferred)
• sales Process: 1 year (Preferred)

We are Looking for Customer Support / voice Process - Operations / Call Centre

Should have Experience in Inbound, Outbound calls handling, Voice Process & Excel

Good Communication skills

Call

The duties and responsibilities of a agent include working with customers to understand their requirements, recommend services/product to meet those needs, and provide feedback to cross-functional teams for product development.

Job Type: Full-time

Pay: ₹10, ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Education:

• Bachelor's (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

We are seeking a highly motivated and customer-focused Call Center Agent to join our team. The ideal candidate will be the first point of contact for our customers, providing excellent service, resolving issues, and ensuring a positive experience. This role is crucial for building strong customer relationships and maintaining our company's reputation for outstanding service.

Key Responsibilities:

• Handle Customer Interactions: Manage a high volume of inbound and/or outbound calls in a timely and professional manner.
• Resolve Customer Issues: Address customer inquiries, complaints, and concerns with empathy and efficiency. Provide accurate and complete information about products, services, and policies.
• Problem-Solving: Research and identify the root cause of customer issues, and provide appropriate solutions or alternatives.
• Data Entry and Documentation: Accurately document all customer interactions in the CRM (Customer Relationship Management) system. Maintain detailed and organized records of inquiries, comments, and actions taken.
• Follow Communication Scripts: Adhere to communication scripts and guidelines for consistency and quality, while adapting as needed to meet customer needs.
• Escalate Issues: Identify and escalate priority issues to the appropriate team or supervisor when necessary to ensure timely resolution.
• Meet Performance Metrics: Strive to meet individual and team performance targets, such as Average Handling Time (AHT), First Call Resolution (FCR), and customer satisfaction scores.
• Stay Updated: Continuously update job knowledge by participating in training and staying informed about new products, services, and company policies.
• Maintain Professionalism: Exhibit a patient, courteous, and professional demeanor at all times, even in challenging situations.

Qualifications and Skills:

• Education: High school diploma or equivalent required. A college degree is a plus.
• Experience: Previous experience in a call center, customer service, or a related role is preferred.
• Communication Skills: Excellent verbal and written communication skills in (Language(s) required, e.g., English, Hindi). Must be an active and empathetic listener.
• Computer Proficiency: Strong computer skills and familiarity with CRM software, databases, and general office applications.
• Problem-Solving Skills: Ability to diagnose issues, analyze information, and provide effective solutions.
• Multi-tasking: Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Adaptability: Capability to handle different personality types and adapt to changing situations.
• Team Player: Ability to work well in a team environment and collaborate with colleagues to achieve common goals.

Work Environment:

• This role may require working flexible hours, including evenings, weekends, and holidays.
• The position involves sitting for extended periods and using a headset.

Job Type: Full-time

Pay: ₹10, ₹14,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Leave encashment

Work Location: In person

Gender : male

location : chennai

Looking for immediate joiners

Job Types: Full-time, Permanent

Pay: ₹35, ₹40,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• tele sales: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• Hindi (Preferred)

Work Location: In person

Job Title:
Executive – Call Center

Location:
Whitefield, Bangalore

Experience:
1–5 Years (International Voice Process Preferred)

Industry:
Healthcare

Shift:
Rotational

Job Summary
We are seeking a
motivated and detail-oriented Call Center Executive
to join our dynamic healthcare team. The ideal candidate will have excellent communication skills, prior experience in an international voice process, and a passion for providing outstanding support to clients and internal teams.

Key Responsibilities

• Handle large volumes of inbound and outbound calls with efficiency and professionalism.
• Understand client requirements and provide accurate, timely responses.
• Maintain a courteous, helpful attitude to ensure a positive client experience.
• Route calls to relevant departments and escalate issues as needed.
• Document call details as per SOPs and follow up when necessary.
• Monitor and respond to emails in a timely and professional manner.
• Coordinate and communicate effectively with internal teams.
• Work across multiple internal software platforms to manage tasks.
• Identify and escalate priority or technical issues to relevant teams.
• Maintain adaptability in a fast-paced and evolving environment.

Requirements & Qualifications

• Excellent verbal and written communication skills in English.
• 1–5 years of experience in a voice-based customer service role (International process preferred).
• Strong listening skills and a high attention to detail.
• Basic proficiency in MS Office and IT tools.
• Ability to work independently and collaboratively.
• Customer-first mindset with a high level of professionalism.
• Willingness to work in rotational shifts, including weekends and night shifts.
• Background in Home Science is an added advantage.
• Familiarity with customer service principles and basic IT issue handling.

To Apply:
Send your CV to

Ignite Education Group aims to cultivate a transformative learning environment that empowers individuals to reach their full potential and become lifelong learners. We focus on fostering a culture of inclusivity, innovation, and collaboration. Through personalized and holistic education, we equip students with the knowledge and skills needed to thrive in a rapidly changing world. Our mission is to nurture curiosity, creativity, and resilience and to shape future leaders who will contribute meaningfully to society.

This is a full-time on-site role for an Inbound Sales Representative, located in Noida. The Inbound Sales Representative will be responsible for handling incoming sales inquiries, managing customer accounts, providing excellent customer service, and processing orders. Daily tasks include responding to customer inquiries, guiding customers through the sales process, maintaining accurate records, and collaborating with team members to meet sales targets.

• Experience in Inside Sales and Account Management
• Excellent Communication and Customer Service skills
• Proficiency in Order Processing and maintaining accurate records
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Familiarity with CRM software and sales tools is a plus
• Bachelor's degree in Business, Marketing, or a related field

1. 4 - 7 years of experience handling inbound calls from US
2. Fluent English with excellent verbal and written communication.
3. Strong customer service experience and skills, including patience and problem-solving.
4. Basic HVAC product knowledge and understanding of company policies.
5. Proficiency in CRM tools and basic computer skills.
6. Empathy, positivity, and active listening.
7. Ability to work U.S. hours and manage shift work.

Communication Skills:

• Fluent English Proficiency: As the role supports U.S. consumers, fluency in English is essential. This includes clear verbal communication, proper pronunciation, and professional tone.
• Excellent Verbal and Written Communication: Ability to communicate clearly and effectively both over the phone and in writing. This is crucial for maintaining a positive customer experience and resolving issues.
• Active Listening: Good listening skills are important to understand the customer's concerns and guide them appropriately through non-technical solutions.
• Cultural Sensitivity: Understanding of U.S. communication styles, expectations, and cultural differences to ensure smooth and effective interactions.

Customer Service Skills:

• Strong Customer Focus: Ability to empathize with customers, address their concerns, and deliver excellent customer experience, even if the issue cannot be fully resolved in the first interaction.
• Patience and Professionalism: Ability to remain calm and professional in all situations, especially when dealing with frustrated or upset consumers.
• Clear Problem Solving: Ability to provide basic support (e.g., assisting with product inquiries, warranty coverage, registration of products, locate documents) or direct the customer to the appropriate online resources.
• De-escalation Skills: Ability to manage challenging situations and de-escalate conflicts, ensuring that the consumer feels heard, and their concerns are addressed.
• Problem-Solving Abilities: A strong ability to analyze issues and provide clear and accurate solutions. Even though it’s a first-tier role, the ability to handle basic concerns and escalate when necessary is crucial.
• Call Handling Skills: Efficient in managing call flow, multitasking (e.g., using CRM tools while talking to customers), and maintaining professionalism in every interaction.
• Conflict Resolution: Ability to de-escalate situations with upset or frustrated consumers and provide satisfactory resolutions.

Product and Company Knowledge:

• Basic HVAC Product Knowledge: Basic technical aptitude of mechanical products. Training will be provided, but having some familiarity with terms like air conditioning, thermostats, and filters can be beneficial.
• Company Policies and Procedures: Understanding the company’s policies, procedures, and product offerings so you can answer common questions (warranty coverage and exclusions) and provide accurate information to customers.

Technical Skills (Non-Technical):

• Salesforce Experience: Familiarity with Salesforce to log and track customer interactions.
• Basic Computer Skills: Strong experience in using software like Microsoft Office (Word, Excel, etc.) for handling administrative tasks and documenting customer issues or feedback.
• Multitasking: Ability to handle multiple tasks, such as managing customer inquiries while inputting data into Salesforce or updating case statuses.

Time Management and Organization:

• Efficient Call Handling: Ability to manage call time effectively without compromising the quality of service. While some calls may require longer conversations, it's important to keep the interactions efficient and focused.
• Task Prioritization: Ability to prioritize multiple customer inquiries and resolve them in a timely manner, especially in a high-volume environment.

Soft Skills:

• Empathy: Ability to understand the customer's feelings and needs, helping to build rapport and make the customer feel valued.
• Positive Attitude: Always maintain a positive and solution-oriented approach, even if you don’t have immediate answers or resolutions.
• Attention to Detail: Ensuring all customer information is captured accurately, following up on pending cases, and documenting interactions properly in Salesforce.

Experience

• Previous Customer Service Experience: 5 plus years of experience in any customer-facing role, particularly in a contact center environment, is highly valued.
• Experience in a B2C (Business to Consumer) Setting: Familiarity with handling consumer inquiries, even if they’re not technical in nature, would be an asset.

Shift Assignment:

• Ability to Work U.S. Hours: Supporting U.S. consumers, the role requires working in shifts that align with U.S. time zones, 8:00AM-6:00PM CST.