2,183 Customer Service Manager jobs in India
Customer Service Manager
Posted 14 days ago
Job Viewed
Job Description
Company Overview:-
PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.
We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.
The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.
Vision of the organization:
To be the first choice in delivering excellence in integrated solutions & experiences
Values that we stand by:
- Continuous Improvement
- Entrepreneurial Spirit
- Respect For People
- Being Responsible and Accountable
- Team Work
- Business Ethics
Roles & Responsibilities:-
- Drive
Customer Service Manager
Posted today
Job Viewed
Job Description
Company Overview:-
PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.
We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.
The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.
Vision of the organization:
To be the first choice in delivering excellence in integrated solutions & experiences
Values that we stand by:
- Continuous Improvement
- Entrepreneurial Spirit
- Respect For People
- Being Responsible and Accountable
- Team Work
- Business Ethics
Roles & Responsibilities:-
- Drive
Customer service manager
Posted today
Job Viewed
Job Description
Customer Service Manager
Posted today
Job Viewed
Job Description
Job description
Key Responsibilities:
Lead and supervise the customer service team handling air freight (both export and import).
Ensure timely and accurate processing of customer bookings, documentation, and shipment tracking.
Act as the primary point of contact for key clients, managing service expectations and resolving issues promptly.
Coordinate closely with operations, customs brokerage, sales, and overseas agents to ensure smooth shipment handling.
Maintain up-to-date knowledge of air freight regulations, carrier procedures, and customs requirements.
Monitor KPIs and service levels, implementing process improvements to enhance efficiency and customer satisfaction.
Handle escalations, customer complaints, and service failures in a professional and timely manner.
Ensure compliance with all relevant legal, regulatory, and company standards (IATA, TSA, etc.).
Assist in the development of customer service policies, SOPs, and reporting tools.
Requirements:
experience in freight forwarding with a focus on air export/import.
Proven team leadership or managerial experience in a customer service setting.
Strong knowledge of air freight procedures, airline interactions, and documentation (AWB, HAWB, MAWB, etc.).
Familiarity with customs clearance processes and international trade compliance.
Excellent communication, organizational, and problem-solving skills.
Proficiency in logistics software (e.g., Cargowise, SAP, or similar TMS).
Ability to work under pressure and meet deadlines in a fast-paced environment.
Strong attention to detail and customer-oriented mindset.
Customer Service Manager
Posted today
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Job Description
Customer service manager
Posted 2 days ago
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Customer service manager
Posted 2 days ago
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Customer Service Manager
Posted 11 days ago
Job Viewed
Job Description
Company Overview:-
PSIPL offers a comprehensive range of smart, innovative facilities management solutions that target cost effective, sustainable results at our clients’ facilities and workplaces. Our offerings include technical solutions, soft services solutions, pest management solutions, security management, business support solutions and specialized services solutions delivered across a variety of sectors and clients. At PSIPL, we combine a large pool of trained resources and incisive industry expertise to meet the requirements of our clients, who are from diverse business sectors.
We at PSIPL are driven to provide our clients with compelling value-based solutions through our comprehensive services management approach and benchmarking to create workspaces built on our cherished principles of quality, trust and service excellence.
The ISO 9001:2015, OHSAS 18001:2007, EMS 14001:2015 and EnMS 50001:2011 certifications are a testament to our quest for quality, safety and environmental sustainability.
Vision of the organization:
To be the first choice in delivering excellence in integrated solutions & experiences
Values that we stand by:
- Continuous Improvement
- Entrepreneurial Spirit
- Respect For People
- Being Responsible and Accountable
- Team Work
- Business Ethics
Roles & Responsibilities:-
- Drive