3,036 Customer Service Manager jobs in India
Customer Service Manager
Posted 8 days ago
Job Viewed
Job Description
Position: Customer Service Manager
Experience Required: 5-8 Years (preferably in the Insurance sector)
Location: Hyderabad
Salary Range: ₹8,00,000 – ₹10,00,000 per annum
About the Role:
We are seeking an experienced and customer-centric Customer Service Manager to lead and enhance our customer support operations in the insurance domain. The role demands managing customer service teams, ensuring exceptional post-sales support, resolving complex policy-related queries, and fostering long-term customer relationships critical to the insurance business.
Key Responsibilities:
Customer Support Operations:
- Oversee end-to-end customer service operations for policyholders, including claims processing, policy issuance, renewals, and endorsements.
- Ensure timely and accurate resolution of customer queries, complaints, and service requests across multiple channels (phone, email, chat, in-person).
- Implement service level agreements (SLAs) and monitor adherence to ensure a superior customer experience.
Customer Relationship Management:
- Build strong relationships with key customers, corporate clients, and agents/advisors to ensure high retention.
- Proactively address recurring service issues by collaborating with underwriting, claims, and sales teams.
Regulatory Compliance & Risk Management:
- Ensure that all customer service processes comply with IRDAI regulations and company policies.
- Maintain proper documentation of customer interactions, complaints, and resolutions for audit and compliance purposes.
Desired Candidate Profile:
- Bachelor’s degree in any discipline; MBA preferred.
- 3–5 years of proven experience in customer service, preferably within the Insurance or Financial Services industry.
- Strong understanding of insurance products (Life, Health, or General Insurance) and related service processes.
- Familiarity with IRDAI guidelines and regulatory requirements.
- Excellent communication, problem-solving, and conflict resolution skills.
- Proficiency in CRM tools, MS Office, and customer service software.
About Us :
Providence India Insurance Broking Pvt Ltd
We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists.
Our team includes experienced professionals and young talent. This gives both expertise and dynamism.
Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation.
Our teams are not only talented and empowered but are also transparent, open and customer focused.
Customer Service Manager
Posted 6 days ago
Job Viewed
Job Description
Experience Required: 5-8 Years (preferably in the Insurance sector)
Location: Hyderabad
Salary Range: ₹8,00,000 – ₹10,00,000 per annum
About the Role:
We are seeking an experienced and customer-centric Customer Service Manager to lead and enhance our customer support operations in the insurance domain. The role demands managing customer service teams, ensuring exceptional post-sales support, resolving complex policy-related queries, and fostering long-term customer relationships critical to the insurance business.
Key Responsibilities:
Customer Support Operations:
Oversee end-to-end customer service operations for policyholders, including claims processing, policy issuance, renewals, and endorsements.
Ensure timely and accurate resolution of customer queries, complaints, and service requests across multiple channels (phone, email, chat, in-person).
Implement service level agreements (SLAs) and monitor adherence to ensure a superior customer experience.
Customer Relationship Management:
Build strong relationships with key customers, corporate clients, and agents/advisors to ensure high retention.
Proactively address recurring service issues by collaborating with underwriting, claims, and sales teams.
Regulatory Compliance & Risk Management:
Ensure that all customer service processes comply with IRDAI regulations and company policies.
Maintain proper documentation of customer interactions, complaints, and resolutions for audit and compliance purposes.
Desired Candidate Profile:
Bachelor’s degree in any discipline; MBA preferred.
3–5 years of proven experience in customer service, preferably within the Insurance or Financial Services industry.
Strong understanding of insurance products (Life, Health, or General Insurance) and related service processes.
Familiarity with IRDAI guidelines and regulatory requirements.
Excellent communication, problem-solving, and conflict resolution skills.
Proficiency in CRM tools, MS Office, and customer service software.
About Us :
Providence India Insurance Broking Pvt Ltd
We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists.
Our team includes experienced professionals and young talent. This gives both expertise and dynamism.
Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation.
Our teams are not only talented and empowered but are also transparent, open and customer focused.
Customer Service Manager
Posted today
Job Viewed
Job Description
Job Title: Customer Service Manager
Location: Bangalore
Experience: 4–8 years
Qualification: Postgraduate degree/MBA preferred.
Work Schedule: 5-day work week
We’re hiring a Customer Service Manager for one of India's most popular internet companies.
As the Customer Service Manager, your responsibilities would be:
- Leading a premium matchmaking service known for industry-leading success rates worldwide.
- To bring an entrepreneurial mindset, strong analytical skills, and hands-on leadership to drive growth.
- To manage and inspire a team of 55+ high-performing advisors to deliver outstanding results and customer delight.
- Play a key strategic role in a fast-paced, consumer-focused business, shaping and scaling premium experiences.
Requirements
Experience in high-growth consumer businesses, preferably in internet, fintech, edtech, or B2C services.
Strong operational and analytical skills, comfortable working with performance metrics, dashboards, and driving process improvements.
Ability to gain deep customer insights and tailor personalized services.
Proven track record of planning and executing growth strategies while maintaining high service standards.
Strong at handling escalations and solving problems, thrives in dynamic environments, and leads from the front.
Excellent communication and interpersonal skills, able to influence teams and stakeholders effectively.
Proficiency in at least two South Indian languages (e.g., Kannada, Tamil, Malayalam) with strong communication skills is required.
Benefits
- Manage and develop a large, high-performing team of 55+ advisors.
- Use technology and process improvements to boost efficiency and outcomes.
- Play a key role in expanding VIP memberships and building world-class service levels.
- Work with a wide range of consumer communities, developing deep customer insights.
- Be part of a respected brand, with opportunities to grow along with the business.
Customer Service Manager
Posted today
Job Viewed
Job Description
Job description
Key Responsibilities:
Lead and supervise the customer service team handling air freight (both export and import).
Ensure timely and accurate processing of customer bookings, documentation, and shipment tracking.
Act as the primary point of contact for key clients, managing service expectations and resolving issues promptly.
Coordinate closely with operations, customs brokerage, sales, and overseas agents to ensure smooth shipment handling.
Maintain up-to-date knowledge of air freight regulations, carrier procedures, and customs requirements.
Monitor KPIs and service levels, implementing process improvements to enhance efficiency and customer satisfaction.
Handle escalations, customer complaints, and service failures in a professional and timely manner.
Ensure compliance with all relevant legal, regulatory, and company standards (IATA, TSA, etc.).
Assist in the development of customer service policies, SOPs, and reporting tools.
Requirements:
experience in freight forwarding with a focus on air export/import.
Proven team leadership or managerial experience in a customer service setting.
Strong knowledge of air freight procedures, airline interactions, and documentation (AWB, HAWB, MAWB, etc.).
Familiarity with customs clearance processes and international trade compliance.
Excellent communication, organizational, and problem-solving skills.
Proficiency in logistics software (e.g., Cargowise, SAP, or similar TMS).
Ability to work under pressure and meet deadlines in a fast-paced environment.
Strong attention to detail and customer-oriented mindset.
Customer Service Manager
Posted today
Job Viewed
Job Description
Customer Service Manager
Posted today
Job Viewed
Job Description
Job Title: Customer Service Manager
Location: Bangalore
Experience: 4–8 years
Qualification: Postgraduate degree/MBA preferred.
Work Schedule: 5-day work week
We’re hiring a Customer Service Manager for one of India's most popular internet companies.
As the Customer Service Manager, your responsibilities would be:
- Leading a premium matchmaking service known for industry-leading success rates worldwide.
- To bring an entrepreneurial mindset, strong analytical skills, and hands-on leadership to drive growth.
- To manage and inspire a team of 55+ high-performing advisors to deliver outstanding results and customer delight.
- Play a key strategic role in a fast-paced, consumer-focused business, shaping and scaling premium experiences.
Requirements
Experience in high-growth consumer businesses, preferably in internet, fintech, edtech, or B2C services.
Strong operational and analytical skills, comfortable working with performance metrics, dashboards, and driving process improvements.
Ability to gain deep customer insights and tailor personalized services.
Proven track record of planning and executing growth strategies while maintaining high service standards.
Strong at handling escalations and solving problems, thrives in dynamic environments, and leads from the front.
Excellent communication and interpersonal skills, able to influence teams and stakeholders effectively.
Proficiency in at least two South Indian languages (e.g., Kannada, Tamil, Malayalam) with strong communication skills is required.
Benefits
- Manage and develop a large, high-performing team of 55+ advisors.
- Use technology and process improvements to boost efficiency and outcomes.
- Play a key role in expanding VIP memberships and building world-class service levels.
- Work with a wide range of consumer communities, developing deep customer insights.
- Be part of a respected brand, with opportunities to grow along with the business.
Requirements
Experience in high-growth consumer businesses, preferably in internet, fintech, edtech, or B2C services. Strong operational and analytical skills, comfortable working with performance metrics, dashboards, and driving process improvements. Ability to gain deep customer insights and tailor personalized services. Proven track record of planning and executing growth strategies while maintaining high service standards. Strong at handling escalations and solving problems, thrives in dynamic environments, and leads from the front. Excellent communication and interpersonal skills, able to influence teams and stakeholders effectively.
Customer Service Manager
Posted today
Job Viewed
Job Description
Position: Customer Service Manager
Experience Required: 5-8 Years (preferably in the Insurance sector)
Location: Hyderabad
Salary Range: ₹8,00,000 – ₹10,00,000 per annum
About the Role:
We are seeking an experienced and customer-centric Customer Service Manager to lead and enhance our customer support operations in the insurance domain. The role demands managing customer service teams, ensuring exceptional post-sales support, resolving complex policy-related queries, and fostering long-term customer relationships critical to the insurance business.
Key Responsibilities:
Customer Support Operations:
- Oversee end-to-end customer service operations for policyholders, including claims processing, policy issuance, renewals, and endorsements.
- Ensure timely and accurate resolution of customer queries, complaints, and service requests across multiple channels (phone, email, chat, in-person).
- Implement service level agreements (SLAs) and monitor adherence to ensure a superior customer experience.
Customer Relationship Management:
- Build strong relationships with key customers, corporate clients, and agents/advisors to ensure high retention.
- Proactively address recurring service issues by collaborating with underwriting, claims, and sales teams.
Regulatory Compliance & Risk Management:
- Ensure that all customer service processes comply with IRDAI regulations and company policies.
- Maintain proper documentation of customer interactions, complaints, and resolutions for audit and compliance purposes.
Desired Candidate Profile:
- Bachelor’s degree in any discipline; MBA preferred.
- 3–5 years of proven experience in customer service, preferably within the Insurance or Financial Services industry.
- Strong understanding of insurance products (Life, Health, or General Insurance) and related service processes.
- Familiarity with IRDAI guidelines and regulatory requirements.
- Excellent communication, problem-solving, and conflict resolution skills.
- Proficiency in CRM tools, MS Office, and customer service software.
About Us :
Providence India Insurance Broking Pvt Ltd
We are a composite broking company dealing in life insurance general insurance and reinsurance. Our founders include insurance company veterans and noted industrialists.
Our team includes experienced professionals and young talent. This gives both expertise and dynamism.
Our core values include professionalism, transparency, integrity, fairness and customer focus, innovation and technology orientation.
Our teams are not only talented and empowered but are also transparent, open and customer focused.
Be The First To Know
About the latest Customer service manager Jobs in India !