3,509 Customer Service Manager jobs in India
Customer Service Manager
440001 Nagpur, Maharashtra
₹750000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dynamic and results-oriented Customer Service Manager to lead their dedicated support team in Nagpur, Maharashtra, IN . This role is pivotal in ensuring exceptional customer experiences and driving customer satisfaction and retention. The Customer Service Manager will be responsible for overseeing daily operations, managing and motivating a team of customer service representatives, and developing strategies to enhance service quality and efficiency. Key responsibilities include setting performance metrics, monitoring service levels, and implementing training programs to ensure the team possesses the necessary skills and product knowledge. You will handle escalated customer inquiries and complaints, resolving complex issues with professionalism and empathy. The successful candidate will collaborate with other departments, such as sales and product development, to provide customer feedback and identify areas for service improvement. Experience in developing and refining customer service policies and procedures is essential. This role requires a leader with strong analytical skills to track key performance indicators (KPIs), generate reports, and make data-driven decisions to optimize service delivery. The ability to foster a positive and productive team environment is crucial, along with excellent communication and interpersonal skills. Our client is looking for an individual who is passionate about customer advocacy and committed to delivering outstanding support. This is a significant opportunity for a seasoned customer service professional to take on a leadership role in Nagpur, Maharashtra, IN , and make a tangible impact on customer loyalty and business success.
Responsibilities:
Responsibilities:
- Manage and lead a team of customer service representatives.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor team performance and provide regular feedback and coaching.
- Handle escalated customer issues and ensure timely resolution.
- Develop and maintain customer service policies and procedures.
- Train new hires and conduct ongoing training for existing staff.
- Analyze customer feedback and service data to identify trends and areas for improvement.
- Collaborate with other departments to enhance the overall customer experience.
- Manage service level agreements (SLAs) and key performance indicators (KPIs).
- Contribute to the development of customer service tools and technologies.
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0
Senior Customer Service Manager
201301 Noida, Uttar Pradesh
₹900000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a rapidly growing technology services company, is seeking an experienced and motivated Senior Customer Service Manager to lead their customer support operations in Noida, Uttar Pradesh . This leadership role is crucial for ensuring exceptional customer satisfaction and loyalty through efficient and effective service delivery. The ideal candidate will possess a strong background in customer service management, team leadership, and operational excellence within a high-volume contact center environment. You will be responsible for managing a team of customer service representatives and supervisors, developing and implementing service strategies, and driving continuous improvement in service quality and efficiency. This position demands exceptional organizational, problem-solving, and communication skills, with a deep understanding of customer relationship management (CRM) systems and support technologies.
Key responsibilities include:
Key responsibilities include:
- Leading, coaching, and developing a team of customer service professionals to achieve performance targets.
- Developing and implementing customer service policies, procedures, and standards to enhance the customer experience.
- Managing daily operations of the customer service department, ensuring timely and accurate resolution of customer inquiries and issues.
- Monitoring key performance indicators (KPIs) such as response time, resolution rate, customer satisfaction (CSAT), and Net Promoter Score (NPS).
- Identifying trends in customer issues and working with relevant departments to implement systemic improvements.
- Managing the deployment and utilization of CRM and other customer support tools.
- Developing training programs for new hires and ongoing professional development for existing staff.
- Handling escalated customer complaints and resolving complex issues with professionalism and efficiency.
- Ensuring compliance with company policies and industry regulations.
- Collaborating with other departments, such as Sales, Marketing, and Product Development, to provide customer feedback and drive business improvements.
- Managing departmental budgets and resource allocation effectively.
- Staying current with industry best practices and emerging technologies in customer service.
This advertiser has chosen not to accept applicants from your region.
1
Senior Customer Service Manager
122001 Gurgaon, Haryana
₹65000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Senior Customer Service Manager to lead their remote customer support team. This role is vital for ensuring exceptional customer satisfaction and fostering strong customer relationships. The ideal candidate will have a proven track record in managing support operations, developing service strategies, and leading a high-performing team. You will be responsible for setting service standards, analyzing customer feedback, and implementing improvements to enhance the overall customer experience across all digital channels.
Key Responsibilities:
Key Responsibilities:
- Oversee daily operations of the customer service department, ensuring efficient and effective support delivery.
- Develop and implement customer service policies, procedures, and standards to ensure customer satisfaction.
- Lead, train, and mentor a team of customer service representatives, fostering a positive and productive work environment.
- Monitor customer interactions and performance metrics, providing feedback and coaching to team members.
- Analyze customer feedback, complaints, and inquiries to identify trends and areas for improvement.
- Implement strategies to enhance customer loyalty and retention.
- Manage the customer service CRM system and other support tools.
- Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and resolve issues.
- Develop and manage the customer service budget.
- Stay updated on best practices in customer service and leverage new technologies to improve service delivery.
- Prepare regular reports on customer service performance, key metrics, and team achievements.
- Handle escalated customer issues with professionalism and efficiency.
- Bachelor's degree in Business Administration, Management, or a related field.
- Minimum of 5 years of experience in customer service management or a related leadership role.
- Proven experience in managing remote customer service teams.
- Strong understanding of customer service principles, techniques, and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in CRM software and customer support platforms.
- Strong analytical and problem-solving abilities.
- Ability to develop and implement effective customer service strategies.
- Experience in training and performance management of support staff.
- Customer-centric mindset with a passion for delivering exceptional service.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Service Manager
248001 Dehradun, Uttarakhand
₹600000 Annually
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Remote Customer Service Manager to lead their customer support operations from anywhere in India. This is a fully remote position, offering the flexibility to work from home while contributing to a world-class customer experience.
As a Remote Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and driving customer satisfaction. You will lead, train, and motivate a team of customer support representatives, fostering a positive and productive remote work environment. This role requires strong leadership, excellent communication skills, and a passion for customer advocacy.
Key Responsibilities:
As a Remote Customer Service Manager, you will be responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and driving customer satisfaction. You will lead, train, and motivate a team of customer support representatives, fostering a positive and productive remote work environment. This role requires strong leadership, excellent communication skills, and a passion for customer advocacy.
Key Responsibilities:
- Manage and lead a remote customer service team, setting performance goals and providing regular feedback.
- Develop and implement customer service strategies and policies to enhance customer satisfaction and loyalty.
- Monitor customer interactions across various channels (phone, email, chat, social media) to ensure quality and adherence to standards.
- Train new customer service representatives and provide ongoing coaching and development opportunities for the team.
- Analyze customer feedback and service data to identify trends, areas for improvement, and implement corrective actions.
- Resolve complex customer escalations and ensure timely and satisfactory resolutions.
- Collaborate with other departments to advocate for customer needs and improve overall customer experience.
- Manage staffing and scheduling to ensure adequate coverage and efficient operations.
- Utilize CRM and customer service software to track performance and manage inquiries effectively.
- Contribute to the development and implementation of self-service options and knowledge base content.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Proven experience (5+ years) in customer service management, with at least 2 years in a remote team leadership role.
- Demonstrated ability to lead, motivate, and develop remote teams.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in customer relationship management (CRM) software and customer service platforms.
- Strong understanding of customer service principles and best practices.
- Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
- Experience with performance metrics and quality assurance processes.
- A proactive approach to identifying and resolving customer issues.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Service Manager
201301 Noida, Uttar Pradesh
₹60000 Monthly
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is looking for an experienced and customer-centric Senior Customer Service Manager to lead their support operations in **Noida, Uttar Pradesh, IN**. This hybrid role requires a dynamic leader who is passionate about delivering exceptional customer experiences and skilled in managing a team of customer service professionals. You will be responsible for setting service standards, optimizing support processes, and ensuring customer satisfaction across all touchpoints. The ideal candidate will have a proven track record in customer service management, strong problem-solving abilities, and excellent communication and leadership skills.
Responsibilities:
Responsibilities:
- Lead, train, and mentor a team of customer service representatives, fostering a culture of service excellence.
- Develop and implement customer service policies, procedures, and performance standards.
- Monitor customer interactions and team performance, providing regular feedback and coaching.
- Resolve complex customer issues and complaints, ensuring timely and satisfactory resolutions.
- Analyze customer feedback and service data to identify trends, areas for improvement, and opportunities to enhance the customer experience.
- Collaborate with other departments (e.g., sales, product development) to address customer needs and feedback effectively.
- Manage service level agreements (SLAs) and ensure adherence to response and resolution times.
- Implement and optimize customer service technologies and tools.
- Stay up-to-date with industry best practices in customer service and support.
- Contribute to the development of customer service strategies and initiatives.
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service, with at least 3 years in a supervisory or management role.
- Proven ability to lead and motivate a customer service team.
- Strong understanding of customer service principles, best practices, and CRM systems.
- Excellent problem-solving, conflict resolution, and decision-making skills.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to work effectively in a hybrid environment, managing both remote and in-office responsibilities.
- Proficiency in customer service software and reporting tools.
- A customer-centric mindset and a commitment to delivering outstanding service.
- Experience in the Uttar Pradesh market is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Service Manager
751001 Bhubaneswar, Orissa
₹60000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking an experienced and results-oriented Remote Customer Service Manager to lead their customer support operations. This position is fully remote, empowering you to manage and motivate a distributed team of customer service professionals. The Manager will be responsible for developing and implementing customer service strategies, ensuring exceptional customer satisfaction, and driving operational efficiency. Key responsibilities include training and mentoring customer service representatives, monitoring performance metrics, resolving escalated customer issues, and collaborating with other departments to improve the overall customer experience. The ideal candidate will possess a proven track record in customer service management, with strong leadership, communication, and problem-solving skills. Experience with CRM software and customer service platforms is essential. You must be adept at analyzing customer feedback and implementing service improvements. A proactive approach to team management, fostering a positive and productive remote work environment, is crucial. This role requires excellent organizational skills and the ability to manage multiple priorities effectively. A Bachelor's degree in Business Administration or a related field is preferred. This is a fantastic opportunity to lead a remote customer service team, shape service delivery, and make a significant impact on customer loyalty and retention. If you are passionate about delivering outstanding customer experiences and possess the leadership acumen to excel in a remote setting, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
5
Senior Customer Service Manager
302001 Jaipur, Rajasthan
₹1000000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Senior Customer Service Manager to lead their customer support operations in Jaipur, Rajasthan, IN . This hybrid role requires a leader passionate about customer satisfaction, with a proven ability to manage a team, optimize service processes, and enhance the overall customer experience. The Senior Customer Service Manager will be responsible for overseeing day-to-day customer service operations, including handling complex customer inquiries, resolving escalated issues, and implementing strategies to improve service efficiency and quality.
Key responsibilities include managing and coaching a team of customer service representatives and team leaders, setting performance standards, and conducting regular performance reviews. You will be responsible for developing and refining customer service policies and procedures, analyzing customer feedback, and identifying areas for improvement. The ideal candidate will have extensive experience in customer service management, with a strong understanding of CRM systems, support ticketing platforms, and key performance indicators (KPIs) for customer service. Excellent communication, problem-solving, and conflict-resolution skills are essential. This role offers a hybrid work model, allowing for a blend of on-site supervision and strategic planning with the flexibility of remote work. You will play a vital role in ensuring customer loyalty and driving positive brand perception through exceptional service. We are looking for a dedicated leader committed to building and maintaining a world-class customer support function.
Qualifications:
Key responsibilities include managing and coaching a team of customer service representatives and team leaders, setting performance standards, and conducting regular performance reviews. You will be responsible for developing and refining customer service policies and procedures, analyzing customer feedback, and identifying areas for improvement. The ideal candidate will have extensive experience in customer service management, with a strong understanding of CRM systems, support ticketing platforms, and key performance indicators (KPIs) for customer service. Excellent communication, problem-solving, and conflict-resolution skills are essential. This role offers a hybrid work model, allowing for a blend of on-site supervision and strategic planning with the flexibility of remote work. You will play a vital role in ensuring customer loyalty and driving positive brand perception through exceptional service. We are looking for a dedicated leader committed to building and maintaining a world-class customer support function.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 6 years of experience in customer service management.
- Proven experience in managing and leading customer service teams.
- Strong understanding of customer service principles, best practices, and technologies.
- Proficiency with CRM software and customer support platforms (e.g., Salesforce, Zendesk).
- Demonstrated ability to analyze customer data and implement service improvements.
- Excellent problem-solving, conflict resolution, and negotiation skills.
- Strong communication and interpersonal abilities.
- Experience with hybrid work environments and remote team management.
- Ability to manage performance metrics and drive operational efficiency.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service Manager
302001 Jaipur, Rajasthan
₹75000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and empathetic Senior Customer Service Manager to lead their remote customer support operations. This role is critical for ensuring exceptional customer experiences and driving customer satisfaction and loyalty. You will be responsible for managing a team of customer service representatives, setting performance standards, and implementing strategies to enhance service quality. Key responsibilities include developing and refining customer service processes, training and coaching team members, and resolving complex customer issues. The ideal candidate will have a deep understanding of customer service best practices, excellent problem-solving skills, and strong leadership abilities. You will monitor customer feedback and service metrics, using this data to identify areas for improvement and implement corrective actions. This is a remote-first position, requiring outstanding communication, interpersonal, and organizational skills. You will collaborate closely with other departments, such as sales and product development, to ensure customer needs are met and feedback is incorporated into business strategies. Experience with CRM systems, helpdesk software, and various communication channels (phone, email, chat, social media) is essential. We are looking for a proactive leader who can foster a positive and supportive team environment, driving motivation and performance among remote staff. A Bachelor's degree in Business Administration, Communications, or a related field, coupled with substantial experience in customer service management, is required. If you are passionate about delivering outstanding customer experiences and building high-performing remote teams, this is an exceptional opportunity. Your leadership will be instrumental in shaping our client's customer service strategy and ensuring consistent, high-quality support across all touchpoints. You will also be responsible for managing service level agreements (SLAs) and reporting on key customer service performance indicators to senior management.
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