4,314 Service Delivery jobs in India
Service Delivery
Pune, Maharashtra
Barclays
Posted today
Job Viewed
Job Description
**Job Title**:Service Delivery
**Location: Pune**
**About Barclays**
**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**
**Risk and Control Objective**
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
**Working Flexibly**
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
**Introduction**:
Infrastructure Services is the organization which runs, builds and maintains the Bank's IT infrastructure. The B4 role translates to the EDI Informatica, AbInitio, DI tools Support position and is responsible for the delivery of EDI components within the project and ensuring BAU in BHS-EDI operations.
A technical IT infrastructure lead providing project, monitoring & EDI infrastructure delivery and/or live systems support into the Barclays BHS- EDI Informatica, AbInitio environments. The role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group.
**What will you be doing?**
The planning & implementation of all changes to the components of a live infrastructure, from request for change or project initiation through to deployment and review, to support the continued availability, effectiveness and risk compliance of the infrastructure.
To drive & pro-actively maintain or enhance computer systems/ infrastructure components and services, maximizing use of available resources to ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality.
To take responsibility for completing tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and industry knowledge.
React quickly and as necessary to live systems errors and service problems to minimize downtime and restore service. Key focus will be required upon identification of root cause and implementation of permanent fix.
- Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
- Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
- Recognize job-related problems. Analyze causes using existing techniques or tools, prepare and recommend solution alternatives.
- Challenge the validity of given procedures and processes with the intent to enhance and improve.
- Works on professional projects; work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.
- Accountable for individual or team results.
**Technical Skills**
**What we’re looking for**:
Primary technologies that require **expert level** proficiency(any two)
- Informatica PowerCenter
- Informatica Administration
- Ab Initio Adminstration
- Co>Ops
- EME
- Control Center
- Authorization gateway
- Metadata Hub
- Express-It
- Query-It
- CIP
- Ab Initio Key Management
- Tibco iProcess
- Tibco BusinessWorks
**Skills that will help you in the role**:
- UNIX
- Java
- Angular
- Perl scripting, Shell Scripting (Linux or UNIX)
- SQL / Oracle DB
- AWS
- Infrastructure Knowledge
**Where will you be working?**
- Pune
**Be More at Barclays**
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
**Purpose, Values and Mindset**
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excelle
**Location: Pune**
**About Barclays**
**Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.**
**Risk and Control Objective**
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.
**Working Flexibly**
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager.
**Introduction**:
Infrastructure Services is the organization which runs, builds and maintains the Bank's IT infrastructure. The B4 role translates to the EDI Informatica, AbInitio, DI tools Support position and is responsible for the delivery of EDI components within the project and ensuring BAU in BHS-EDI operations.
A technical IT infrastructure lead providing project, monitoring & EDI infrastructure delivery and/or live systems support into the Barclays BHS- EDI Informatica, AbInitio environments. The role provides exposure to leading edge software technology and underlying platforms operating mission critical services to the group.
**What will you be doing?**
The planning & implementation of all changes to the components of a live infrastructure, from request for change or project initiation through to deployment and review, to support the continued availability, effectiveness and risk compliance of the infrastructure.
To drive & pro-actively maintain or enhance computer systems/ infrastructure components and services, maximizing use of available resources to ensure that business objectives are met and deliverables achieved to agreed timescale, budget and quality.
To take responsibility for completing tasks, focusing on requirements and planning to meet client needs, which the job holder helps to identify, advise and recommend technical solutions based on experience and industry knowledge.
React quickly and as necessary to live systems errors and service problems to minimize downtime and restore service. Key focus will be required upon identification of root cause and implementation of permanent fix.
- Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
- Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
- Recognize job-related problems. Analyze causes using existing techniques or tools, prepare and recommend solution alternatives.
- Challenge the validity of given procedures and processes with the intent to enhance and improve.
- Works on professional projects; work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.
- Accountable for individual or team results.
**Technical Skills**
**What we’re looking for**:
Primary technologies that require **expert level** proficiency(any two)
- Informatica PowerCenter
- Informatica Administration
- Ab Initio Adminstration
- Co>Ops
- EME
- Control Center
- Authorization gateway
- Metadata Hub
- Express-It
- Query-It
- CIP
- Ab Initio Key Management
- Tibco iProcess
- Tibco BusinessWorks
**Skills that will help you in the role**:
- UNIX
- Java
- Angular
- Perl scripting, Shell Scripting (Linux or UNIX)
- SQL / Oracle DB
- AWS
- Infrastructure Knowledge
**Where will you be working?**
- Pune
**Be More at Barclays**
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
**Purpose, Values and Mindset**
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excelle
This advertiser has chosen not to accept applicants from your region.
0
Service Delivery
Mumbai, Maharashtra
Carrier
Posted today
Job Viewed
Job Description
**Country**:
India
**Location**:
2nd Floor, Number 2, A-186, Road Number 16, Ambika Nagar Nehru Nagar, Wagle Industrial Estate, Thane West ,Mumbai, Maharashtra - 400604
**Role**: Service Delivery
**Location**: Mumbai, India
**Full/ Part-time**: Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.
**Role Responsibilities**:
- This job Profile is for Delivery and AMC revenue for Thane Region
- Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
- Uses organization and product knowledge to address more difficult inquiries and provide follow up.
- Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
- Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
- Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote various products/services to ensure business targets are met.
- May provide after-sales support for various client contracts.
**Minimum Requirements**:
- Requires theoretical to advanced knowledge obtained through a University Mechanical / Electrical degree, combined with experience
- A minimum of 3 to 5 years prior relevant experience
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.
Join us and make a difference.
**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice**:
Click on this link to read the Job Applicant's Privacy Notice
India
**Location**:
2nd Floor, Number 2, A-186, Road Number 16, Ambika Nagar Nehru Nagar, Wagle Industrial Estate, Thane West ,Mumbai, Maharashtra - 400604
**Role**: Service Delivery
**Location**: Mumbai, India
**Full/ Part-time**: Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
This position is for an established professional in Customer Service, who works under general supervision in responding to customer calls. Resolves moderately complex inquiries, collects and analyzes customer data to determine customer trends, and makes recommendations for the update of procedures to improve Customer Service processes. Escalates complex issues to management.
**Role Responsibilities**:
- This job Profile is for Delivery and AMC revenue for Thane Region
- Confers with customers who contacts the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
- Uses organization and product knowledge to address more difficult inquiries and provide follow up.
- Develops documentation used to solve difficult customer issues/requests/complaints. Directs queries to appropriate department or personnel, as needed.
- Researches published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customers' satisfactions are met.
- Collects and consolidates information regarding customer interactions and transactions, analyzes customer interaction and customer service trends to facilitate future needs in trainings and improvements in customer services.
- Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
- May promote various products/services to ensure business targets are met.
- May provide after-sales support for various client contracts.
**Minimum Requirements**:
- Requires theoretical to advanced knowledge obtained through a University Mechanical / Electrical degree, combined with experience
- A minimum of 3 to 5 years prior relevant experience
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.
Join us and make a difference.
**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice**:
Click on this link to read the Job Applicant's Privacy Notice
This advertiser has chosen not to accept applicants from your region.
1
Service Delivery
Bengaluru, Karnataka
Blue Star India
Posted today
Job Viewed
Job Description
**Key Responsibilities**:
HVAC, MEP, Revamp Execution
**Short Info**
- Posted: 0 day(s) ago
- Location: Bengaluru
- Qualifications: Diploma/B.E/ B.tech
- Experience: 9 Years - 0 Months To 12 Years - 0 Months
HVAC, MEP, Revamp Execution
**Short Info**
- Posted: 0 day(s) ago
- Location: Bengaluru
- Qualifications: Diploma/B.E/ B.tech
- Experience: 9 Years - 0 Months To 12 Years - 0 Months
This advertiser has chosen not to accept applicants from your region.
2
Customer Service/delivery Driver
Akshaya Furniture
Posted today
Job Viewed
Job Description
**Responsibilities**
- Safely drive and operate delivery vehicle at all times.
- Read, analyse, and interpret general invoices and delivery sheets.
- Help with work orders as part of daily delivery route.
- Maintain the vehicle in a clean and proper condition.
- Will also bend to retrieve, lift, and carry supplies and equipment.
- Verify delivery of items with customer and obtain proper signatures.
- Use hand held device for routing information, customer delivery information.
- Work in a safe manner by complying with all procedures, rules and regulations.
- Inspect loads are properly secured for compliance and safety.
**Qualifications**
- Certification to operate commercial vehicles or commercial driver's license.
- Able to load and unload vehicles in a timely and professional manner.
- A problem solver with a good work ethic, product knowledge, and demonstrated decision making skills.
- Can multitask and address concerns professionally and on time.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91
- Safely drive and operate delivery vehicle at all times.
- Read, analyse, and interpret general invoices and delivery sheets.
- Help with work orders as part of daily delivery route.
- Maintain the vehicle in a clean and proper condition.
- Will also bend to retrieve, lift, and carry supplies and equipment.
- Verify delivery of items with customer and obtain proper signatures.
- Use hand held device for routing information, customer delivery information.
- Work in a safe manner by complying with all procedures, rules and regulations.
- Inspect loads are properly secured for compliance and safety.
**Qualifications**
- Certification to operate commercial vehicles or commercial driver's license.
- Able to load and unload vehicles in a timely and professional manner.
- A problem solver with a good work ethic, product knowledge, and demonstrated decision making skills.
- Can multitask and address concerns professionally and on time.
**Salary**: ₹10,000.00 - ₹12,000.00 per month
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Experience**:
- total work: 1 year (required)
**Speak with the employer**
+91
This advertiser has chosen not to accept applicants from your region.
3
Director - Service Delivery
Bangalore, Karnataka
Cognizant
Posted 1 day ago
Job Viewed
Job Description
**ABOUT US**
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at AT COGNIZANT**
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: **Drive our business strategy** and inspire teams around our future. **Live the leadership behaviors** , leading themselves, others and the business. **Uphold our Values** , role modeling them in every action and decision. **Nurture our people and culture** , creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture. We invite you to see how you can contribute to our story.
**ROLE RESPONSIBITILIES**
+ **Service Excellence Leadership** : Oversee the end-to-end IT service desk function, ensuring high availability, responsiveness, and user satisfaction.
+ **Define and Drive AI Strategy** : Set the vision for enterprise-wide AI adoption, aligning with business goals and digital transformation initiatives.
+ **Innovation Champion** : Promote the integration of AI and automation into IT operations to enhance efficiency, reduce costs, and improve service quality.
+ **Enterprise AI Governance** : Establish frameworks for AI, data governance, model lifecycle management, and compliance.
+ **Architectural Leadership** : Guide the design of scalable, secure, and maintainable AI systems, including cloud-native and hybrid deployments.
+ **Operational Excellence** : Ensure the service desk meets SLAs, KPIs, and ITIL standards, with a focus on continuous improvement.
+ **AI-Driven Support Automation** : Implement AI tools such as virtual agents, predictive analytics, and intelligent ticket routing to streamline support.
+ **AI-Enhanced ITSM Strategy** : Integrate AI into IT Service Management platforms to automate workflows, enhance analytics, and improve decision-making.
+ **Budgeting and Resource Planning** : Manage budgets for AI initiatives and IT support operations, ensuring optimal resource allocation and ROI.
**JOB REQUIREMENTS**
+ Min 15-20 years experience in relevant role.
+ Must have experience using ServiceNow, ITSM, ITIL, GEN AI, Automation
+ Experience in managing service desk operations
+ Experience in any of ITSM tools & automation tools
+ Very good knowledge on ITIL processes
+ Ability to analyze the process gaps in SD and propose solutions
+ Experience in showcasing transformation initiatives to customers on the service desk/ automation area
+ Both application and infrastructure automation knowledge
+ GenAI related automation expertise.
+ Execution Excellence, Managing Teams, Build Collaborative Relations, Innovation, Effective Communication, Strategic Orientation, Client Focus, Managing Change
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant, a member of the NASDAQ-100, is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at AT COGNIZANT**
This is a Leadership role at Cognizant. We believe how you lead is as important as what you deliver. Cognizant leaders at every level: **Drive our business strategy** and inspire teams around our future. **Live the leadership behaviors** , leading themselves, others and the business. **Uphold our Values** , role modeling them in every action and decision. **Nurture our people and culture** , creating a workplace where all can thrive.
At Cognizant, leadership transcends titles and is embodied in actions and behaviors. We empower our leaders at every level to drive business strategy, inspire teams, uphold our values, and foster an inclusive culture. We invite you to see how you can contribute to our story.
**ROLE RESPONSIBITILIES**
+ **Service Excellence Leadership** : Oversee the end-to-end IT service desk function, ensuring high availability, responsiveness, and user satisfaction.
+ **Define and Drive AI Strategy** : Set the vision for enterprise-wide AI adoption, aligning with business goals and digital transformation initiatives.
+ **Innovation Champion** : Promote the integration of AI and automation into IT operations to enhance efficiency, reduce costs, and improve service quality.
+ **Enterprise AI Governance** : Establish frameworks for AI, data governance, model lifecycle management, and compliance.
+ **Architectural Leadership** : Guide the design of scalable, secure, and maintainable AI systems, including cloud-native and hybrid deployments.
+ **Operational Excellence** : Ensure the service desk meets SLAs, KPIs, and ITIL standards, with a focus on continuous improvement.
+ **AI-Driven Support Automation** : Implement AI tools such as virtual agents, predictive analytics, and intelligent ticket routing to streamline support.
+ **AI-Enhanced ITSM Strategy** : Integrate AI into IT Service Management platforms to automate workflows, enhance analytics, and improve decision-making.
+ **Budgeting and Resource Planning** : Manage budgets for AI initiatives and IT support operations, ensuring optimal resource allocation and ROI.
**JOB REQUIREMENTS**
+ Min 15-20 years experience in relevant role.
+ Must have experience using ServiceNow, ITSM, ITIL, GEN AI, Automation
+ Experience in managing service desk operations
+ Experience in any of ITSM tools & automation tools
+ Very good knowledge on ITIL processes
+ Ability to analyze the process gaps in SD and propose solutions
+ Experience in showcasing transformation initiatives to customers on the service desk/ automation area
+ Both application and infrastructure automation knowledge
+ GenAI related automation expertise.
+ Execution Excellence, Managing Teams, Build Collaborative Relations, Innovation, Effective Communication, Strategic Orientation, Client Focus, Managing Change
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
4
Service Delivery Manager
Hyderabad, Andhra Pradesh
Cognizant
Posted 1 day ago
Job Viewed
Job Description
**Job Summary**
We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence.
**Responsibilities**
+ Lead the service delivery team to ensure optimal performance and client satisfaction.
+ Oversee the implementation and maintenance of Solution Manager to streamline business processes.
+ Provide strategic direction for business operations to enhance efficiency and effectiveness.
+ Monitor and manage service delivery metrics to ensure compliance with established standards.
+ Collaborate with cross-functional teams to identify and resolve operational issues.
+ Develop and implement best practices for business process management.
+ Ensure alignment of service delivery with organizational goals and objectives.
+ Conduct regular performance reviews and provide feedback to team members.
+ Manage client relationships and address any service-related concerns.
+ Drive continuous improvement initiatives to enhance service quality.
+ Ensure adherence to governance risk and compliance standards.
+ Utilize domain knowledge in investment banking operations to optimize service delivery.
+ Provide training and support to team members to enhance their skills and knowledge.
**Qualifications**
+ Must have extensive experience with Solution Manager Business Process and Business Operations.
+ Should possess strong analytical and problem-solving skills.
+ Must have excellent communication and interpersonal skills.
+ Should be proficient in English (Read/Write Speak).
+ Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting.
+ Should be able to work in a hybrid model with rotational shifts.
+ Must have a proven track record of managing service delivery teams effectively.
+ Should be able to develop and implement strategic plans for service delivery.
+ Must have experience in conducting performance reviews and providing constructive feedback.
+ Should be able to manage client relationships and address service-related concerns.
+ Must have the ability to drive continuous improvement initiatives.
+ Should be able to ensure compliance with governance risk and compliance standards.
+ Must have the ability to provide training and support to team members.
**Certifications Required**
ITIL Certification PMP Certification Six Sigma Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
We are seeking a highly experienced Service Delivery Manager- Ops with 15 to 18 years of experience to join our dynamic team. The ideal candidate will have a strong background in Solution Manager Business Process and Business Operations. This hybrid role requires rotational shifts and proficiency in English. The candidate will play a crucial role in ensuring seamless service delivery and operational excellence.
**Responsibilities**
+ Lead the service delivery team to ensure optimal performance and client satisfaction.
+ Oversee the implementation and maintenance of Solution Manager to streamline business processes.
+ Provide strategic direction for business operations to enhance efficiency and effectiveness.
+ Monitor and manage service delivery metrics to ensure compliance with established standards.
+ Collaborate with cross-functional teams to identify and resolve operational issues.
+ Develop and implement best practices for business process management.
+ Ensure alignment of service delivery with organizational goals and objectives.
+ Conduct regular performance reviews and provide feedback to team members.
+ Manage client relationships and address any service-related concerns.
+ Drive continuous improvement initiatives to enhance service quality.
+ Ensure adherence to governance risk and compliance standards.
+ Utilize domain knowledge in investment banking operations to optimize service delivery.
+ Provide training and support to team members to enhance their skills and knowledge.
**Qualifications**
+ Must have extensive experience with Solution Manager Business Process and Business Operations.
+ Should possess strong analytical and problem-solving skills.
+ Must have excellent communication and interpersonal skills.
+ Should be proficient in English (Read/Write Speak).
+ Nice to have experience in Investment Banking Operations Governance Risk & Compliance Finance & Accounting.
+ Should be able to work in a hybrid model with rotational shifts.
+ Must have a proven track record of managing service delivery teams effectively.
+ Should be able to develop and implement strategic plans for service delivery.
+ Must have experience in conducting performance reviews and providing constructive feedback.
+ Should be able to manage client relationships and address service-related concerns.
+ Must have the ability to drive continuous improvement initiatives.
+ Should be able to ensure compliance with governance risk and compliance standards.
+ Must have the ability to provide training and support to team members.
**Certifications Required**
ITIL Certification PMP Certification Six Sigma Certification
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
5
Service Delivery- CTD
Bengaluru, Karnataka
Carrier
Posted 1 day ago
Job Viewed
Job Description
**Country:**
India
**Location:**
Bren Optimus ,No 8/2, 3rd floor,Dr M H Marigowda Road, Bangalore 560029
**Role:** Service Delivery- CTD
**Location:** Bangalore, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
**Key Responsibilities:**
+ Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
+ Responsible for complete South Service Operations
+ Managing Key Accounts
+ Dealer Network Management
+ Service Revenue through Part Sales
+ Min 4-8 years of experience in Cold Storage/ HVAC
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
India
**Location:**
Bren Optimus ,No 8/2, 3rd floor,Dr M H Marigowda Road, Bangalore 560029
**Role:** Service Delivery- CTD
**Location:** Bangalore, India
**Full/ Part-time:** Full time
**Build a career with confidence**
Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
**About the role**
Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
**Key Responsibilities:**
+ Service Area Manager for South region taking care of CTD Product Repair & Maintenance through Dealer Network.
+ Responsible for complete South Service Operations
+ Managing Key Accounts
+ Dealer Network Management
+ Service Revenue through Part Sales
+ Min 4-8 years of experience in Cold Storage/ HVAC
**Benefits**
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
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Service Delivery Manager
Mumbai, Maharashtra
Accelya
Posted 8 days ago
Job Viewed
Job Description
Service Delivery Manager
Vikhroli, Mumbai
Role Purpose
The Service Delivery Coordinator manage full IT Infrastructure services life cycle following ITSM ITIL best practices.
Successful service delivery coordination includes full-service implementation from request to delivery, ensuring proper quality, quantity and end-customer satisfaction for enterprise applications and solutions, using proper KPIs and measures within agreed service level agreements.
The SDC leads worldwide cross-functional workstream’s, task forces and other initiatives, involving different technical team members, contractors, vendors and stakeholders, ensuring IT infrastructure services are delivering the expected scope and business value, while completing on budget and on schedule.
Key Duties & Responsibilities:
- Accountable for ensuring IT infrastructure services are delivering on-time, on budget, and meeting functional and quality specifications.
- Forecasts, manages, and reports on IT infrastructure services, managing deviations, issues, risks, problems and changes using appropriate and agreed upon processes and tools established within the company.
- Handling IT service escalations by combining business impact judgment with effective technical assessment done by proper key subject matter experts.
- Identifies resources needed to complete work and collaborates with resource manager(s) in order to assemble appropriate ad-hoc skilled teams.
- Provides frequent dashboards and status reports, communicating to applicable executive leadership and key stakeholders.
- Develop and execute service delivery plans that maximize, improve or enhance internal customer experience and achieve higher product/service adoption, customer satisfaction, and overall health scores.
Knowledge, Experience & Skills
- Experience working in ITSM (ITIL) environments , being an advantage other experiences in Agile, Waterfall, and Hybrid methodologies. ITIL Foundation v4 Certification is an advantage.
- Demonstrated proficiency in Microsoft Office Suites of products, (i.e. Visio, Excel, PowerPoint, Outlook, etc.). Experience managing ITSM ServiceDesk tools is an advantage.
- Experience with multiple working streams and coordinating with enthusiastic, wide teams of 10 or more team members. All of them, with the ability to influence inside and outside of the organization at the highest levels to garner support. Large enterprise initiatives experience is an advantage.
- Proven coordination experience including background in project management or service management with the ability of dealing with different roles and seniority levels.
- Strong understanding of various technologies, focused on IT infrastructure (server, storage, networking), applications, cloud technologies, information security, and databases.
- Experience in Network Area Storage, Asset Management, Capacity Management, Service Portfolio Management - SLA and OLA, understanding of cluster of severs, containers, etc
What do we offer?
- Flexible working hours
- Remote
- Work-life balance
- Excellent, dynamic and multicultural environment
About Accelya
Accelya is a leading global software provider to the airline industry, powering 200+ airlines with an open, modular software platform that enables innovative airlines to drive growth, delight their customers and take control of their retailing. Owned by Vista Equity Partners long-term perennial fund and with 2K+ employees based around 10 global offices, Accelya are trusted by industry leaders to deliver now and deliver for the future. The company´s passenger, cargo, and industry platforms support airline retailing from offer to settlement, both above and below the wing. Accelya are proud to deliver leading-edge technologies to our customers including through our partnership with AWS and through the pioneering NDC expertise of our Global Product teams.
What does the future of the air transport industry look like to you? Whether you’re an industry veteran or someone with experience from other industries, we want to make your ambitions a reality!
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7
Service Delivery Lead
Allianz Services
Posted 8 days ago
Job Viewed
Job Description
Service Delivery Lead - Compliance Support Services
Roles and Responsibilities
- Being a senior role within the Compliance Support Services team at Allianz Services Private Limited, you are required to liaise / co-ordinate with Allianz Group Compliance on various topics including Anti Money Laundering (AML), Sanctions, etc on a regular basis and support solutioning of regulatory requirements.
- Active participation with the Group Compliance & Operating Entity (OE) Compliance as a Subject Matter Expert (SME) in drafting, evaluating, enhancing, and implementing best-in-class AML & Sanctions Compliance policies/ practices / operating manuals to adopt the changing requirements. Proactive identification of Compliance related risks, process related risks and demonstrating clear ownership, leadership and seamless remediation execution.
- Act as the primary contact point for Allianz Group Compliance, OE Compliance stakeholders, Allianz Technology and the CLPR Global Service Line stakeholders. Develop and maintain transparent, authentic, positive and productive working relationships with senior leadership in Anti Financial Crimes and AM
Education: Graduate/Postgraduate (Law, Commerce, Business Administration, etc).
Experience:
- Overall experience of 15+ years
- Sound knowledge of the Industry KYC / CDD / Compliance / Anti Money Laundering rules. Industry-related certification (e.g., CAMS, CRCMP or ICA Diploma) will be an added advantage.
- Being aware of regulatory requirements / changes and current events i.e. across US, UK, EU jurisdictions, that may have an impact on existing and potential client relationships
- Strong ability to communicate effectively across all levels of the organization including front office individuals and senior stakeholders, skilled at diplomatically breaking down barriers and obstacles
- Detailed oriented, analytical, inquisitive and apply sound judgements, ability to collaborate, lead and execute across multiple initiatives leveraging cross-functional teams
- Ability to make decisions under time pressure and in crisis situations
- An attitude towards providing best in class services to the customers
- Project Management
- Risk Management and Internal Control Risk Systems
- Keen to contribute to the development of compliance service offerings
- Compliance Management Systems
- Preferrable: Experience in a similar function within a global organization or a “big four” audit company
- Preferrable: other languages (German, French)
- Preferrable: expertise in other compliance areas
- Lead a team responsible for handling alerts related To Sanctions and PEP (Level 1, 2) using various screening tools (e.g., GSSS & Actimize). Lead, coach and further develop a team of seasoned professionals.
- Maintaining up-to-date knowledge and expertise in the Sanctions and AML regulatory environment, especially for the jurisdiction of the OEs being serviced. Actively monitor and assess global Financial Crimes and AML developments and emerging risks. Analyze impact of regulatory changes, develop and oversee action plans to achieve compliance across impacted business lines/functions.
- Drive standardization, harmonization, and simplification along with active adoption of technology, data, AI, GenAI. Drive Group transformation programs by coordinating end to end delivery, stakeholder management and creation of Standard Operating Procedures (SOP). Propose and implement control effectiveness and efficiency improvements, while maintaining compliance with regulatory requirements and thus, keeping Compliance risks under control.
- Ensure all SLA commitments (quality, productivity, turnaround time, etc) are achieved and continually drive value creation & innovation
- Interact within wider Anti Financial Crime (AFC) and other Business Units for the implementation of policies and procedures; execute oversight function to monitor; audit and compliance testing reviews and provide training support to employees on AFC related topics.
- Actively support pillar and org projects and initiatives.
- Ensure transparency and work with the leadership team to address client escalations proactively, issues management, etc.
- Provide expert advice on AML & Sanctions Compliance laws, regulations & policies to Business and Support teams.
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8