6,317 Call Centers jobs in India

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable

Description

:

Main function of Service desk agent will be to answer customer calls received on helpdesk ,so agent should be flexible in taking large number of customer query calls

They act as a Single point of contact for users- they are responsible for direct interactions with client either by phone or by email

Focal point for making service requests and reporting Incidents that is making an initial assessment of requests, attempting to resolve them or refer them to incident team, based on agreed service level

Responsible for managing the request life-cycle, including closure and verification

Responsible for coordinating second-line and third party (vendor)support groups

Responsible for closing interactions after confirmation with the Customer

Eligibility:

Should be flexible with week offs and timings (shift can be anytime between 7:30AM to 8PM and on any day Mon to Sunday)

Since Helpdesk Agent will be interacting directly with client hence should have good Voice and Accent skills

Qualification : B.Tech preferable

**What we're looking for**:
As an Customer Support Agent - (Phone Support) (UK Night Shift), you will be helping businesses all across the UK with their flagged transactions, so that they can get back to doing what they love. You'll love talking to people and have an empathetic and proactive nature along with a passion for solving customer problems.

Our mission is to save businesses time and money, which they can put back into their company, and delivering fast and fluid support is key to achieving this. As part of the Customer Support - Phone Support (Fraud Response) team, you will ensure that we keep our customers' accounts safe and ensure proper and satisfactory communication is kept throughout various Compliance checks that may be ongoing.

**This is the UK Night Shift opening (WFH). Working hours will be from 3:00 AM IST to 12:00 PM IST tentatively.**

**You'll be**:

- Working on an emergency inbound phone line for fraud reports
- Working with other financial institutions to recover funds
- Juggling priorities to ensure that customers get outstanding support experience, meaning time is of the essence and detailed product knowledge is vital.
- Staying up to date on the general topics supported by the Customer Support team
- Helping customers understand what is required from them and keeping them up to date throughout various stages of investigation
- Logging product issues in order to enable our product teams to make improvements.

**What makes you a great fit**:

- You have excellent communication skills and a positive goal-oriented attitude
- You have C1/C2 level of spoken English
- You have at least 1 year experience working with customers on an inbound phone line
- You have at least 2 years' experience in a customer service role
- You are comfortable with working flexible work hours
- You are comfortable using industry tools like Kustomer, GSuite, and Jira
- You are confident talking with our customers and walking them through difficult situations
- You are always on the lookout for recurring issues and help create new workflows to solve them
- You have really strong organisational skills
- Spotting and noting patterns is second nature to you, and you're always ready to highlight areas that can be improved in terms of product or customer experience.
- Experience in FinCrime/AML will be considered an advantage

**What you'll get in return**:
Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for 90 days of the year. Plus, you'll get:

- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
- 3 paid days off for volunteering or L&D activities

**Tidean Ways of Working**

At Tide, we're Member First and Data Driven, but above all, we're One Team. Our Working Out of Office (WOO) policy allows you to work from anywhere in the world for up to 90 days a year. We are remote first, but when you do want to meet new people, collaborate with your team or simply hang out with your colleagues, our offices are always available and equipped to the highest standard. We offer flexible working hours and trust our employees to do their work well, at times that suit them and their team.

**Tide is a place for everyone**

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We believe it's what makes us awesome at solving problems! We are One Team and foster a transparent and inclusive environment, where everyone's voice is heard.

LI-AJ1

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Title: Helpdesk Engineer

Location: Hyderabad

Mode of Work: Work from Office

Shift time: IST 4:30 pm - 12:30am

Total experience: 1-3 years

Key Responsibilities:

· Provide first-level support for hardware, software, network, and system issues

· Troubleshoot and resolve basic technical problems or escalate as necessary

· Log and track issues using Jira

· Assist with setting up new user accounts

· Maintain accurate documentation of issues and resolutions

· Keep inventory of IT assets and assist in equipment management

· Provide fast, friendly, and efficient service

Qualifications & Experience:

· Basic understanding of Windows and macOS operating systems

· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9

· Customer service mindset with a calm and patient demeanor

· Familiarity with Jira is a plus

· Team-oriented with the ability to work independently when needed

· 1–3 years of IT support or help desk experience

· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft

Certified: Modern Desktop Administrator Associate are a plus

• Provide technical assistance to users experiencing computer-related issues, including password resets, system lockouts, and application support.
• Deliver support via phone and remote desktop access; prior experience in both is required.
• Guide users through troubleshooting steps to resolve technical problems effectively.
• Install, configure, and troubleshoot components within the Microsoft 365 suite.
• Serve as the first point of contact for technical issue resolution and escalation.
• Document issues and resolutions accurately, maintain knowledge bases, and ensure high-quality customer service.
• Possess foundational knowledge of Microsoft 365 and basic Azure cloud concepts.
• Diagnose and resolve software, connectivity, and operational issues to reduce incident resolution time.
• Manage remote desktop connections and configure VPN access for secure connectivity.

Walking Drive

Interview Details:

Position: Helpdesk Manager

Date: Saturday, 6th Sep’ 2025

Time: 10:00 am to 4:00 pm

Venue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida

Contact Person: Archana Anand-

Documents to Carry:

1. Updated Resume
2. Valid government ID Proof

• Education: MBA
• Experience: 15 to 20 years
• Notice period: 0-30 days

Job description-

Qualification-

• MBA

• At least 15+ Years of experience of handling helpdesk team

• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years

• Experience of imparting training and supporting help desk representatives

Responsibility-

· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.

Don't miss this opportunity to build your career with LTIMindtree!

Walk in with confidence – we’re excited to meet you!

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law

Regards,

Ankita