4,286 Call Centers jobs in India

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor's Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.