4,587 Customer Care Positions jobs in India

Job Description

:

- Provide splendid customer services to customers in a friendly and courteous manner at all times.
- Adherence to quality and compliance guidelines.
- Ability to take quick decisions and respond to Customer inquiries and ensuring that the Customer's Issues are attended promptly and all their concerns are resolved immediately.
- Customer service background.
- Able to work in 24/7 environment.

Qualification:
Graduates and Undergraduates available

(Full time Degree students not eligible only distance course students)

Other Requirements:
- Strong Interpersonal, Communication and Listening Skills.
- Must possess Excellent Verbal Communication.

Experience: Freshers Eligible

Shift :Rotational shift
Work Days: 5.5 days working with Rotational week offs.

Job Responsibilities

:
1. Provide splendid customer services to customers in a friendly and courteous manner at all times.
2. Have sufficient knowledge about the products and services and respond to all inquiries accordingly.
3. Improve the Customers Experience with the Client Services by ensuring that the Customers Issues are attended promptly and all their concerns are resolved immediately.
4. Ensure that all the Company Policies and procedures, code of conduct and regulatory guidelines are strictly complied to while servicing the customers.
5. Suggest effective ways through which the Client can promote its products and services and increase customer satisfaction.
6. Ensure that customer’s confidential information is properly protected and only used for official purposes

Skill Requirement

1. Good Communication skills (Written/Verbal).
2. Good customer service skills & should display good analytical abilities
3. Prior experience in BPO voice process shall be preferred.

4. Basic knowledge of Computer.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Fluctuating Temps hot/cold, Laboratory Setting, Office, Various outside weather conditions
**Job Description**
**Summary**
+ Responsible for performing the routine/preventive maintenance, servicing, and breakdown repairs on HPLC /IC instruments in North India.
+ Support the HPLC/IC new installation commissioning, and field solving at customer sites and to provide remote support to the clients as needed.
+ Delivering demonstrations to ensure the customers are educated on safe and effective equipment use.
+ Provide complete detailed service reports on a regular basis as soon as service visits are completed.
+ Understanding customer needs and concerns, Providing a high level of customer service. Ensure that customers receive first class service and support in line with service agreements.
+ Perform to designated goals of turn-around-time, response time, repair rate and customer expectations.
+ Actively support to achieving the CAS and business goals.
+ Take ownership for customer satisfaction for services performed.
+ Work in accordance to all relevant certification, regulatory requirements and safety norms by company and customers at site.
+ Travel as per advise by the reporting manager to provide customer service.
**Education:**
+ Bachelor's degree in Instrumentation, Electronics field.
**Years of Experience:**
+ More than 2 years working experience handling the same field equipment's services.
**Knowledge, Skills, Abilities:**
+ Liquid chromatography & Ion chromatography hands on experience in relevant Industries & Processes.
+ To maintain a professional and positive approach whilst being committed to things we value of integrity, intensity, innovation and involvement. Including:
+ Exceeding customer service level expectations (external & internal)
+ Working to agreed target days, A focus to finding solutions.
+ Working within quality and company policy guidelines, Maintaining a professional appearance at all times
**Competency:**
+ Effective interpersonal, communication and listening skills., problem solving, customer centric approach
+ Handling the complicated situations
+ Experienced in Microsoft applications including Microsoft office.
Strong analytical skills, Interpersonal skills with an ability to handle time efficiently and meet agreed timelines
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
**Position Summary:**
The Director, Customer Care role at Thermo Fisher Scientific Inc. presents an outstanding chance to coordinate and develop our Customer Service operations in India. In this pivotal position, you will lead all aspects of operations, customer care, and workforce management, ensuring an outstanding customer experience. This role is crucial in driving happiness and operational efficiency through strategic leadership and collaboration with our senior leadership team.
**Responsibilities:**
+ Build, recruit, and direct a high-performing team of managers, supervisors, team leads, and team members to support our vision and mission.
+ Formulate and put into effect plans for Customer Engagement and implementation.
+ Lead and support employees to ensure balanced goals are achieved across employee, customer, financial, and regulatory objectives.
+ Spearhead change initiatives in Bangalore, India, focusing on optimizing regional structure and growth.
+ Identify revenue opportunities and partner with divisional sales leads on growth strategies.
+ Lead regional integration initiatives, building scalable solutions for future growth.
+ Establish and implement performance standards and metrics to achieve operational results and meet Service Level Agreement (SLA) targets.
+ Assess and enhance business processes and workflows to increase efficiency and effectiveness.
+ Understand key market trends and implement initiatives to build a world-class customer care function.
+ Analyze and suggest efficient technology solutions with the operations team.
+ Communicate changes in processes, policies, practices, or procedures clearly and expediently.
+ Handle critical issues and challenging customer situations, ensuring effective use of business systems and technology.
+ Benchmark customer care operations against competitors and industry leaders.
+ Collaborate with information technology to deploy systems-related projects.
+ Establish and roll out tactics to boost customer interactions, elevating happiness and operational efficiency.
+ Foster an environment of continuous improvement through analytics, feedback, idea generation, benchmarking, and training.
+ Promote and maintain a safe and high-quality work environment for employees.
**Minimum Qualifications:**
+ Bachelor's degree in a business-related field or equivalent experience.
+ Proven experience in leading customer service organizations at a senior management level.
+ Extensive background in nurturing leadership skills in a Customer Care setting.
+ Validated skill in handling large teams, over 150 members.
+ Proficient in English (verbal and written).
+ Ability to travel regionally and internationally.
+ Proficiency in crafting and implementing customer engagement plans through different communication platforms.
+ Demonstrated history of achieving balanced business goals.
+ Ability to plan work and operate with high autonomy.
+ Experience collaborating with support partners and leading budgets.
+ Experience leading large-scale operational changes.
+ Proficient in crafting and implementing business continuity and emergency plans.
+ Skilled in leading teams in both onsite and hybrid setups.
+ Willingness to work in the Eastern Time zone (night shift in India).
+ Amenable to working onsite.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About Chromatography & Mass Spectrometry Division!**
From sample to knowledge to results, the Chromatography and Mass Spectrometry business develops and manufactures innovative chromatography and mass spectrometry instruments, consumables, and software solutions for customers working in the analytical sciences (routine testing markets) and scientific research. Our complete workflow solutions enable productivity and efficiency for customers performing food and beverage testing and manufacturing, environmental and industrial testing, biopharma QA/QC, toxicology, and anti-doping. For scientific research customers, our products support a range of focus areas, including proteomics, metabolomics, drug discovery and clinical research.
**Roles and Responsibilities:**
-Support Thermo Fisher customers through technical service, installation, training and repair of specialized analytical equipment like HPLC, CAD( Aerosol detector)
-Undertake product installation on client premises and demonstrate the features related to 21 CFR compliance.
-Provide training and technical advice on instrument use, both in person and by phone by sharing Dos and Don'ts for optimum performance of the instrument.
-Investigate faults arising from operation or utilization of instrument, resolve problems or suggest solutions or arrange for repairs to be made.
- Work independently as part of a service team for HPLC products, dedicated to the CMD division.
- Carry out annual preventive maintenance on equipment, promoting timely replacement of PM kits and consumables.
-Accurately document service activities in the field by drafting service and technical reports.
- Communicate effectively internally with field application engineers, Technical support managers, service managers, sales engineers, etc.
- Actively participate in continuous improvement projects to enhance service quality and efficiency.
- Responsible for individual and regional KPIs such as Response time, Down time, CAS etc.
.- Role requires extensive travelling within the territory and may call for travel outside territory if need arises
**Knowledge, Skills, abilities**
- Bachelor of Technology / Engineering in Electronics
- Minimum 3 to 6 yrs experience in analytical instrument like HPLC
- Excellent interpersonal skills (oral and written).
-Interpersonal skills suitable for a people oriented job, requiring interactions with people both inside and outside the organization.
- Ability to prioritize service requests and communicate effectively with customers.
- Self-motivated and demonstrate proactive approach.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience on phone to Corporate and Small Business Card Members who use American Express for several exclusive benefits and services
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 10 2 in any stream
+ Minimum 1 year of meaningful experience in customer service voice
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Preferred Qualifications:**
+ Preferably Graduate in any stream
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
American Express is on a journey to provide the world's best customer experience every day. The Dispute Gate (DGT) team, within Global Services Group (GSG), will allow American Express to centralize the disputes process in a way that benefits our customers and enables us to more effectively leverage our quality of service. This position operates in a 24/7 environment, including working in shifts and on weekends. On-Going flexibility is required.
+ Accountable for both customers - card members and merchants
+ Require mastering the process of handling card member disputes of various types while being aware of what's required to support the merchant needs
+ Expectation to know E2E disputes journey and handle E2E of disputes conversation with customers
+ Higher handling time is required as we need to communicate thoroughly and effectively with card members to gather information and documentation for dispute resolution
+ Additional metrics accountability i.e. disputes metrics in addition to call center metrics
+ Display exceptional attention to detail by thoroughly reviewing card member/merchant related documents or proofs and case notes
+ Ability to thoroughly review information/documents using multiple tools and ensure appropriate course of action is pursued
+ Ability to maintain professionalism and empathy during challenging customer interactions on financial transactions
+ Identify trends and patterns, if any, and highlight with the relevant teams
+ Ability to make sound decisions based on available evidence
+ Knowledge of US Federal Regulations Z and understanding of the industry disputes trends
+ Ability to make reasonable judgement when dealing with sensitive situations like CCR events, Merchant Bankruptcy, etc.
+ While disputes are the primary focus and majority of the calls handled by the team, they also handle general servicing queries, requiring knowledge of all servicing needs in addition to specialization in disputes
+ Stay upbeat with changing merchant policies like return/refund/cancel policies etc. for Top of Chain merchants
+ Use of additional tools like GDM, Griffin, FCIA, Digipedia etc
Key Attributes:
+ -Logical Reasoning & Critical thinking
+ -Handling difficult conversations
+ -Effective and Prompt Decision Making
+ -Administering Service-No scenarios
+ -Clear communication and active listening
**Minimum Qualifications**
+ Minimum 10 2 in any workstream
+ Minimum 1 Year experience in International Voice Process
**Preferred Qualifications**
+ Excellent communication skills
+ Preferably Graduate in any stream
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
+ Provide Superior Customer Experience to Small Business Card Members who use American Express for several exclusive benefits and services
+ We not only service, but we also indulge in value generation to maximize spending by identifying the Mood, Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Customer while being compliant with the laid guidelines
+ Resolve all Customer Queries and Follow Established Procedures as Appropriate
+ Provide alternatives and apply Superior Service No, Call Handling Skills to Ensure Best Possible Solutions and FCR to Card Members
+ Deliver to the Customer, Employees and Shareholder Metrics as per Goals Highlight Issues through Feedback and Recommend Changes in Workflows, Procedures, Service Levels, Based on Customer Demands to Meet Their Needs and Ensure Quality Service is given at all times
+ Adherence to Quality and Compliance Guidelines. Ability to Take Quick Decisions and Respond to Customer Inquiries
+ 24/7 & Rotational shifts including night shifts
+ Hybrid environment
**Minimum Qualifications:**
+ Minimum 1 year of meaningful experience in customer service
+ Excellent Verbal Communication
+ Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
+ Strong interpersonal, communication and listening skills
+ Demonstrated Dependability/Self Motivating Skills. Change Management Ability
+ Demonstrated Ability to Work effectively within a Team Environment as well as independently
+ Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
+ Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:**

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Primary purpose of the role**
The Marketing Development Associate (MDA) is to qualify and nurture leads that have been generated from marketing campaign activities to the point that the lead is sales-ready and can be effectively handed over to a salesperson to qualify and progress an opportunity. The MDA will contact and qualify cold target prospects (Suspects) and warm early-stage leads (Inquiries) to set appointments and accelerate lead conversions. The MDA will also ensure marketing qualified leads (MQLs) are sales-ready before passing them to sales.
**Key Accountabilities** **_(What are the main responsibilities of the role against which performance is measured, and indicate if the role is within or across business entities and geographies?)_**
+ Support the teleprospecting aspect of specified marketing campaigns as determined by the local Demand Manager
+ Determine service and product needs for both new prospects and ongoing accounts.
+ Identify prospects' potential areas of need, profile the decision-making process, and interview decision-makers to assess needs and uncover internal agendas and timelines.
+ Present qualified leads to the outside sales team, providing necessary account history, call comments, and company research.
+ Accurately input all information into Iron Mountain's customer relationship management systems.
**Competencies**
+ Proactive and confident in managing day-to-day activities and conversations across stakeholders
+ Strong verbal and written communication skills in the language(s) required in the assigned market
+ Knowledge of Iron Mountain's product portfolio and ability to understand customer needs and pain points to identify possible solutions
+ Detail and process-oriented, with the ability to take accurate, detailed notes and manage leads through the lead process in Salesforce.com
**Key Relationships**
**Focus**
**_(External and Internal Contacts)_**
**_(Nature of interaction)_**
+ Customer Care Manager
+ Local Sales Teams
+ Regional MDAs
+ Customers and Prospects
+ Direct manager, day-to-day oversight and interaction
+ Key stakeholders, for buy-in and engagement
+ Peers for support, learning, and idea-sharing
+ Engage with customers and prospects daily as a key external stakeholder
**Knowledge/Skills/Experience**
**(What qualifications or experience are needed to do the job? How long would it take for a new person to learn how to do it effectively?)**
**Qualifications:**
+ Bachelor's Degree
+ **Salesforce.com experience**
**Skills (including languages):**
+ Strong oral/written communication skills (English)
+ Ability to work with minimum supervision, determined self-starter
+ Ability to convince and to convey at times complex messages (internally at different levels of seniority and externally)
+ Outgoing, enthusiastic, people-oriented, and customer-obsessed
+ Process-oriented and detail-oriented with the ability to learn and use processes and technologies to manage leads and relationships
+ Patience and determination in the face of objections and obstacles
+ **Experience using social media (LinkedIn)**
**Experience:**
+ 2+ years of sales, marketing, customer service or call centre experience
+ Ability to demonstrate phone etiquette and conversational skills
Category: Customer Support
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J