8,180 Client Service Roles jobs in India

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Position: Client Servicing

Location: Mumbai

Experience: 5–7 years

Industry: Advertising / Marketing / Communications

Job Description:

We are looking for a dynamic and driven Client Servicing Professional with 5–7 years of experience in the advertising or marketing industry to join our Mumbai team. The ideal candidate will be responsible for managing client relationships, coordinating with internal teams, and ensuring timely and successful delivery of campaigns and projects.

Key Responsibilities:

• Serve as the primary point of contact for clients, handling day-to-day communication.
• Understand client requirements and effectively brief internal teams.
• Collaborate with creative, media, and strategy teams to ensure timely and high-quality deliverables.
• Oversee project timelines, budgets, and expectations.
• Prepare presentations, reports, and other client-facing documentation.
• Build and maintain strong, long-term client relationships to support account growth.

Requirements:

• Bachelor’s degree in Marketing, Communications, or a related field.
• 5–7 years of experience in a client servicing role within the advertising/marketing industry.
• Excellent communication, presentation, and interpersonal skills.
• Proven ability to manage multiple projects in a fast-paced environment.
• Proactive, solution-oriented approach to problem-solving.

Function: Sales

Designation: Pre-Sales Coordinator

Open Position: 01

Location: Hyderabad

About Keus

Keus is at the forefront of integrating elegant design with state-of-the-art technology in smart home automation and architectural lighting. Our mission is to transcend ordinary living, offering a luxurious, smart home experience that is seamless and beyond compare.

Our philosophy is centered around a design-first approach, where impeccable aesthetics meet unparalleled functionality. At Keus, a cadre of leading Industrial Designers, Electronics and Electrical Engineers, and Software Architects merge their expertise to redefine industry standards and craft bespoke smart home products and solutions that lead the way in innovation.

We pride ourselves on being the benchmark of sophistication and holistic smart home experiences in India, relentlessly innovating not only to meet but redefine global standards.

Keus is on an ambitious path of expansion, with 2024 marking our entry into the thriving markets of Mumbai, Bangalore, Pune, and Delhi. Our strategy involves directly engaging with Architects, Interior Designers, and leveraging Digital Marketing to enhance our customer reach.

Discover more about our vision and offerings:

• Visit our website:
• Watch us on YouTube: KeusSmartHome
• Follow us on Instagram: @keussmarthome

Join us in shaping the future of luxurious Smart living.

Position Overview:

The Pre-Sales Coordinator is a vital link between sales, customers, operations, and ensuring seamless execution, data management of pre-sales activities. This role is responsible for managing planning and scheduling, CRM data accuracy, adherence to sales frameworks, and facilitating solution-related processes.

The coordinator is key in optimizing workflows, enhancing data-driven decision-making, and improving operational efficiency. By maintaining structured processes and ensuring compliance, this role directly contributes to increased sales effectiveness, customer satisfaction, and business growth.

Key Responsibilities:

1. Planning and Scheduling

• Update and maintain the Monthly, Weekly, and Daily Plans in coordination with the sales team.
• Ensure all plans are published as per the Turnaround Time (TAT).
• Regularly review planned activities versus actual execution.
• Provide timely updates to stakeholders on upcoming activities and milestones.
• Publish Management Information System (MIS) reports on Plan vs. Actual performance.

2. CRM Data Management

• Ensure accurate and complete data entry for customers and projects in the CRM.
• Conduct regular CRM audits to identify and rectify discrepancies.

3. Monitoring the 6SWS Framework

• Track and ensure adherence to the 6SWS Framework across sales and operations teams.
• Provide feedback and recommendations to enhance framework adherence.
• Collaborate with Sales and Operations teams to resolve deviations or challenges.
• Share compliance reports with leadership to highlight successes and areas for improvement.

4. BOM Creation and Solution-Related Processes

• Ensure seamless coordination in Bill of Materials (BOM) creation and presentation by collecting relevant drawings and documents from clients and Interior Designers/Architects (IDAs).
• Verify and manage required documents

5. IDA and Site Visit Updates

• Ensure timely data entry from sales team interactions within 24 hours of engagement.
• Send reminders for pending updates and validate the accuracy of data entered.
• Track and follow up on outstanding action items from site visits or IDA meetings.

6. Issue Resolution

• Provide prompt support for issues related to leads and CRM data management.

7. Post-Sale Feedback and Lost Case Updates

• Conduct automated customer feedback surveys post-sales closure.
• Initiate feedback calls to understand sales closure experiences.
• Monitor lost case feedback through automated calls and follow-up interactions.

8. Administrative Duties

• Report administratively to the City Head and functionally to the MIS and CRM Manager .
• Ensure accurate and timely completion of administrative and reporting tasks.
• Maintain smooth communication and workflow management to support team efficiency.
• Oversee adherence to the IDA commission process .

Key measures of success:

• Efficient Planning: Improved coordination with clear, timely, and structured plans.
• Accurate CRM Data: Enhanced decision-making with reliable and validated data.
• Actionable Insights: Data-driven recommendations to refine lead generation and sales strategies.
• Operational Excellence: Timely issue resolution, improved compliance, and system efficiency.
• Streamlined Administration: Effective and organized reporting for better management decisions.

Key Competencies:

• Ownership of Action and Results
• Process Centricity
• Customer Centricity

Qualifications:

• Bachelor’s degree in Business Administration, Sales, Operations, or a related field.
• 2-5 years of experience in Pre-Sales, Sales Coordination, CRM Management, or related functions.
• Strong proficiency in CRM tools and data management.
• Excellent organizational, analytical, and problem-solving skills.
• Strong communication and collaboration abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with a focus on process compliance and data integrity .

Keus Culture:

Join a team that is passionate about innovation and excellence. At Keus, we value creativity, collaboration, ownership, and a commitment to leading the smart home revolution.

What Keus Offers:

• The opportunity to be at the forefront of the home automation industry, working with high-end clientele.
• A dynamic and supportive work environment that values innovation and creativity.
• Competitive salary, commission structure, and benefits.
• Professional growth opportunities in a rapidly expanding company.

Keus is an Equal Opportunity Employer;
We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Maintain cordial relations with customers, welcoming clients in a friendly & professional way as they walk-in & exit the sales office.
• Filling in the walk-ins’ forms of clients and ensuring all details of guests are taken on the guest information form.
• Assigning a sales manager as approved by the site head.
• Handling booked clients and concerns in an efficient and timely manner. Ensure clients are attended on time.
• Assist the sales team with all required documents and providing any support required.
• Maintain database and MIS.
• Maintain the marketing collaterals and all support documents at site.
• Regular after-sales follow-up, and handling customer grievances, complaints and claims.
• Handling guest complaints and concerns in an efficient and timely manner.
• Coordination with housekeeping and pantry and to ensure that proper hospitality services are given to the clients/visitors.
• Maintain the basic hygiene system at site and responsible to upkeep of the sales office for better customer experience and to ensure that the sitting arrangement in overall office premises i.E. meeting room, conference room etc. are maintained in proper order.
• Handling the couriers. i.E. receiving & making the courier entries & delivering them to the right person.
• Should work closely with the sales Maintaining the stock of Pantry and stationery, to handle admin activities for the Sales office including petty cash.
• Coordinating and multitasking job duties in a busy environment.