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View All Technical Support Analyst Jobs

3,770 Technical Support Analyst jobs in India

Technical Support Analyst

Bangalore, Karnataka CONNECTING 2 WORK

Posted today

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Job Description

Responsibilities:

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity

• Consult on server/network/application problems and provide suitable solutions

• Enter commands and observe system functioning to verify correct operations and detect errors

• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Skills:

• Excellent communication and interpersonal skills

• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software

Experience/Education: 

• Bachelor’s degree in computer related field or equivalent training required

• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

• Basic ability to work independently and manage one’s time • Experience in 3rd line or specialist support

• Experience in Hyper-V or VMWare support • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience

This advertiser has chosen not to accept applicants from your region.

Technical Support Analyst

Odisha, Orissa Bizmatics India Private Limited

Posted today

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Job Description

RESPONSIBILITIES  

  • Act as the first line of communication with clients, thus focusing intently on customer satisfaction and relationship management.
  • All tickets assigned a problem type, identified as either Tier 1 or Tier 2 support, and assigned to a member of the Financial Operations queue within 4 business hours of receipt of the ticket.
  • Identify and escalate tickets outside of Tier 1 and 2 support capabilities and perform a detailed written hand-off, and if required, verbal hand-off to a Tier 3 resource.
  • All tickets in a Tier 1 status must not exceed 2 business days in the ticket queue. A resolution, user-approved ticket closure (with support attached), status change to pending or escalation to Tier 2, is required by the 3rd business day.
  • User setup and access modification issues are marked as resolved within 1 business day from ticket transfer into the Finance Systems Support queue and have the required access approval support included in, or attached to the ticket.
  • Meets all defined service levels for unresolved problems, and re-assign tickets to the appropriate internal/external team.
  • Makes recommendations to address problems, improve service, and provide improved support.
  • All tickets in a pending status contain the pending reason. All pending tickets should be transferred out of pending status within 2 business days of the assignment of the ticket to pending.

    • HARRIS SYSTEMS IN SCOPE

  • Blackline
  • BPC
  • Bank of America CashPro
  • Credit Hound
  • ExpenSite
  • Great Plains
  • Nexus
  • Jaggaer
  • Crystal Reports
  • Integration Middleware

    • REQUIRED SKILLS

  • Bachelor's degree in computer science or related field.
  • 2+ years of enterprise software support experience (preferably with international customers)
  • Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
  • Proficient in English – speaking, reading, and writing.
  • Proven ability to learn and gain working knowledge of new systems and business processes.
  • Proficient in the following Microsoft Office 365 applications: Outlook, Word, Excel, Teams
  • Flexibility/adaptability - Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Communicates Effectively - Developing and delivering multi-mode communications (verbal and written) that convey a clear understanding of the unique needs of different audiences with clients at all levels; from senior executives to accounting clerks and third-party implementers.
  • Drives Results - consistently achieving results, even under tough circumstances.
  • Attention To detail – does not let important details slip through the cracks.
  • Reliable – can be counted on to deliver quality work on time, or communicate any delays in advance of deadlines.
  • Teamwork - Positive team attitude and ability to adapt to a fast-paced environment.

    • GOOD TO HAVE

  • Experience with the Great Plains, SQL, and automation (such as Python) shall be an asset.
  • Basic knowledge of the structure of a Financial Operations team.
    • This advertiser has chosen not to accept applicants from your region.
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    Industry

    1. request_quote Accounting
    2. work Administrative
    3. eco Agriculture Forestry
    4. smart_toy AI & Emerging Technologies
    5. school Apprenticeships & Trainee
    6. apartment Architecture
    7. palette Arts & Entertainment
    8. directions_car Automotive
    9. flight_takeoff Aviation
    10. account_balance Banking & Finance
    11. local_florist Beauty & Wellness
    12. restaurant Catering
    13. volunteer_activism Charity & Voluntary
    14. science Chemical Engineering
    15. child_friendly Childcare
    16. foundation Civil Engineering
    17. clean_hands Cleaning & Sanitation
    18. diversity_3 Community & Social Care
    19. construction Construction
    20. brush Creative & Digital
    21. currency_bitcoin Crypto & Blockchain
    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
    View All Technical Support Analyst Jobs
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