15,828 Technical Support Analyst jobs in India

Hiring: Alert Monitoring & Tech Support Analyst

Health domain preferred.

Location: Pune | Experience: 3-10 years | Key Skills (e.g., Linux, PostgreSQL, Troubleshooting, PACS, HL7, DICOM

Who we are

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

Who you are

The Technical Support Analyst will provide intermediate and escalated technical support for tools as well as all in-house developed applications for products and processes involved in SP+ Operations.  Support includes providing application research for production incidences and resolution of the incidences.  Support also includes process support and implementation.  The goal is effective implementation and utilization of products and processes with the assistance of applicable business owners and operational users.

What you'll do

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Managing resolution of technical issues for assigned business owners and applications
• Providing excellent business owner support by facilitating communication, being responsive, following through, and owning the issue through resolution.
• Must analyze trends associated with the assigned applications and report potential areas of risk to management
• Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels, which will entail ownership of the issues and appropriately updating both management and business owners of status of all issues on a timely basis
• Collaborating extensively with peers, Business Analyst, Development and business owners to actively improve the effectiveness of our teams
• Collaborating extensively with Operations and vendors to effectively maintain processes and procedures are in place and functioning efficiently
• Analyzing issues and trends to provide appropriate feedback to management to resolve the root cause versus symptoms
• Developing effective working relationship with other departments, groups, and personnel in which work needs to be coordinated or interfaced (i.e. Development, Networking, Help Desk, Applications, Operations, etc.)

What we're looking for

• Strong understanding of SQL and database relationships is required
• Sc., MTech, MCA in Computer Science, Management Information Systems, or related business field (or equivalent combination of education and directly related experience) preferred
• Knowledge of application design, development, and support
• 5+ years of experience with software testing background, customer facing call center, help desk, technical support environment experience is must
• Technical skills and familiarity with QA, QC, SME, Crystal Reports, SQL, .Net, Visio, Project Management are a plus
• A good working knowledge of business concepts like accounting, finance, and management are required for individual to be successful
• The position requires excellent written and verbal communication skills, demonstrated initiative, strong work ethic, and a desire to succeed
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Must possess a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, operating system configuration, and security
• Research and identify solutions to software and hardware issues
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, product owners, project managers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and metrics are derived on daily basis in excel or others.
• Able to Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Proven ability to prepare accurate and timely reports
• Ability to Document technical knowledge in the form of notes and manuals

Working Condition

• Capability to sit for long periods of time at desk and in front of a computer
• Ability to take repetitive or lengthy calls for entire shift while maintain professional disposition, projecting a positive tone, with clear diction, balanced pitch, at a balanced pace
• Requires ability to maintain relationships with co-workers in a business environment
• Must be able to communicate over the phone and in-person with background noise
• Must be able to balance changing environments between home and office locations
• Notification should be given prior to management when employee avails to take sometime off during shift hours

Our Stack

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub
• Observability: Datadog

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows.

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.

We are Hiring .

Role: Technical Support

Skills: Experience on Service Desk, 0365, Microsoft Application, Outlook Configuration, Active Directory, International Voice / Chat Experience Mandatory

Experience: 1+ 2yr Of Experience Mandatory

Education: Any Graduate

Salary: 4 to 5LPA

Location: Hyderabad

Excellent Communication skills Required

Immediate joiners Only

5 days working work from office

For More queries Connect with HR Ayesha

Job Types: Full-time, Permanent

Pay: ₹350, ₹500,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Work Location: In person

Role title – Technical Support Analyst

Organization

Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.

You'll be joining a global team with offices located India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.

Role

The Technical Support Analyst role will join our Production Support team responsible for supporting a portfolio of applications, portals and services predominantly using Java and React native. Responsible for the oversight of day-to-day activities of the production environments.

The Production Support team provides several services for International Health (IH) including:

• Application Support
• 24/7 Production Support
• Monitoring, triage, defect identification and remediation
• Configuration updates, data fixes, ad-hoc reporting requests
• Incident Management
• Release Management
• Change Management
• Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents

The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team's processes and practices.

The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.

The primary focus of this role will be supporting new Mobile & Web portals written using REACT native. Frontend (App & Web) troubleshooting skills and a basic understanding of IOS & Android development concepts will be essential for success.

This role requires a good balance between providing technical guidance/analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.

Working with our development teams to identify and agree remediation for identified defects, supporting the release process as required.

Candidate profile

Cigna is specifically looking for a dynamic, seasoned, experienced Technical Support Analyst with strong Java and React (React Native) skills and demonstrable experience of supporting React Native mobile & web portals, you will be comfortable with Frontend troubleshooting, backend & API debugging, understand how APIs function and have the ability to use tools such as Postman to test API functionality. Mobile App specific troubleshooting and an understanding of the App stores submission and release issues, the ability to troubleshoot firebase (FCM) or Apple push notifications (APNs), Github actions understanding CI/CD pipelines for deployments.

An IT professional with strong skills in Production Support, Application Management & Support processes, Insurance or Financial services background would be a strong advantage.

Must have confidence to quickly learn the technical and functional aspects of a complex service.

Ability to communicate with technical and operations (non-technical) team member

Behaviours

Strong Communication Skills

Self-Motivated

Problem Solver

Autonomous

Process Minded

Continuous Improvement Driven

Skills and Experience

Candidates must have strong experience in the following areas:

• Troubleshooting Production Incidents
• Incident Management Skills
• Proven track record in day-to-day Production Support
• React Native – debugging mobile specific issues (IOS, Android)
• able to identify issues in the web application
• JavaScript/TypeScript
• Log Analysis & Monitoring
• Handling Authentication issues, OAUTH, JWT and OKTA
• Strong analytical and troubleshooting skills
• Maintains process and troubleshooting documentation to be utilized by the team

Cigna uses the following tools, experience in the following is desirable:

• ServiceNow
• AWS Cloud Watch
• Dynatrace & Splunk
• OKTA
• Confluence

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Hiring For Technical Support .

Designation: Analyst.

Graduation Mandatory.

Job location : Hinjewadi

US Shifts

Transport facility would be provided.

Salary : Upto 23k in hand For Freshers

For more details kindly share your updated resume on :

Job Types: Full-time, Fresher

Pay: ₹22, ₹35,000.00 per month

Benefits:

• Health insurance

Language:

• English (Preferred)

Work Location: In person

Responsibilities

We're looking for vigilant, tech-savvy professionals to join our Systems Surveillance team. As an Surveillance Executive, you'll be responsible for real-time monitoring of ATM machines across locations, ensuring operational uptime, security compliance, and rapid incident response.

Qualifications

Strong observational and analytical skills

Comfortable with tech interfaces and remote monitoring tools

Quick decision-maker with a calm, solution-oriented mindset

Willing to work in rotational shifts and handle high-alert situations.

BE or equivalent.

Prior experience in ATM monitoring, security operations, or helpdesk coordination is a plus point

Remuneration

Upto 2.75 Lakhs per Annum

Bangalore, Karnataka, India

About The Role:

We are seeking a skilled and dedicated Tier 2 Application Support Specialist to join our service-oriented team. This role is responsible for providing exceptional service support, troubleshooting application issues, and collaborating with cross-functional teams to ensure timely issue resolution. The ideal candidate will have a service-oriented attitude, a strong command of SaaS-based B-B applications with a data backend, and a proven track record of maintaining large-scale, distributed systems. This role is currently remote, and the position's core hours are North American.

What You'll Do:

• Service Support and Issue Resolution: Respond promptly to Tier 2 support requests, analyze, validate, and provide effective solutions within established service level agreements. Maintain a strong service attitude while addressing customer inquiries and issues.
• Application Maintenance and Troubleshooting: Utilize your expertise in SQL-based applications to troubleshoot and resolve complex issues related to our large-scale, distributed systems that operate around the clock. Drive continuous improvement in application functionality and performance.
• API Integration and Programming: Proficiently work with REST/ XML /Web Services/ REST / JSON/SOAP API calls to enhance application functionality and resolve integration-related issues. Leverage your programming skills in .NET to develop effective solutions.
• ITIL Framework: Apply your knowledge of ITIL processes, including Incident Management, Request Fulfillment, Change Management, Configuration Management, and Knowledge Management, to streamline operations and ensure adherence to best practices.
• 24/7 Support Availability: Participate in on-call rotations to provide critical issue support 24/7, ensuring the availability of systems and rapid issue resolution.
• Issue Escalation: Collaborate with Tier 1 support agents to assess and escalate issues that require in-depth investigation and resolution. Provide timely updates to both customers and Tier 1 agents throughout the escalation process.
• Product Knowledge: Stay current with the latest updates and changes to our products and services. Develop a deep understanding of the technical aspects of our offerings to effectively assist customers.

Nice-to-Have Skills:

• Ticketing and Documentation Tools: Familiarity with ticketing tracking tools such as JIRA, ServiceNow, or others to efficiently track and manage support requests. Experience with documentation systems like Confluence is a plus.
• Tier 2 Support Experience: Prior experience in providing Tier 2 support is advantageous, demonstrating your ability to handle complex issues and collaborating effectively across teams.
• Proven experience in application support, preferably in a role focused on integrations.
• Familiarity with database technologies (SQL, Mongo)
• Experience with integration platforms (e.g., MuleSoft)
• HTML debugging
• XSLT

Activities:

• Solution Provision: Offer expert-level solutions for Tier 2 support requests, encompassing comprehension, analysis, validation, and resolution. Ensure that service level agreements are met.
• Documentation: Create comprehensive solution documentation following project and application guidelines. Maintain accurate and up-to-date records of troubleshooting steps and resolutions.
• Analysis and Troubleshooting: Engage in analysis and troubleshooting tasks to enhance day-to-day operations, improve system performance, and identify risks and issues that require escalation.
• Collaboration and Agile Delivery: Collaborate closely with engineering teams to facilitate agile development and delivery processes. Partner with various operational groups and vendors to drive efficiency.
• Customer Interaction: Participate in customer meetings to discuss and address support-related matters, ensuring a clear understanding of customer needs and requirements.

If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers.

Health & Wellness

Dental Insurance

Vision Insurance

Health Insurance

Life Insurance

Paid Time Off

PTO / Vacation Policy

Paid Holidays

Maternity / Paternity Leave

Financial Benefits

401K / Retirement Plan

Tuition Reimbursement

Employee Stock Purchase Plan

Office Perks

Work From Home Policy

Overview
Aspire to Grow
Our Global Technology Solutions (GTS) team equips our global business with the tools, technology, and expertise to deliver market-leading educational solutions to customers worldwide. With our continued success, we are expanding across India and opening up exciting new opportunities. We are now looking for a
Technical Support Analyst - IT Service Desk
to join our growing team in
Noida
.

Your impact on the team
As our new
Technical Support Analyst - IT Service Desk
, you will be the first point of contact for users seeking IT assistance. You'll play a critical role in delivering exceptional technical support and ensuring an outstanding customer service experience to our McGraw Hill Employees. Also partnering with other IT teams, you'll help escalate and resolve complex issues while driving the overall efficiency and effectiveness of the IT service desk.

Shift Timings
- We are looking for someone adaptable and open to working in rotational shifts with rotational weekly offs.

A typical day might include:

• Handling incidents and requests routed to the IT Service Desk, managing incoming calls, emails, and chats, while accurately tracking all information in the ticketing system
• Providing technical support to resolve basic end-user issues and managing user administration tasks
• Managing hardware and software assets, maintaining accurate inventory records, ensuring compliance with licensing agreements, and keeping data up to date
• Contributing to knowledge management by resolving Tier 1 incidents
• Following standard Service Desk operating procedures, logging all tickets accurately in the tracking software, and escalating unresolved issues to the appropriate resolver group

We're looking for someone with:

• A bachelor's degree in a related field or equivalent practical experience
• 2-4 years of experience in technical/desktop support or IT helpdesk roles
• Solid understanding of operating systems and application software to deliver high-level support
• Proficiency with Microsoft Office applications for support, reporting, and documentation
• Strong ability to provide technical support over the phone with excellent communication skills and a professional demeanour
• Good to have experience on ServiceNow or with any ticketing tool

Why work for us?
There has never been a better time to join McGraw Hill. In our culture of curiosity, collaboration, and innovation, you'll have the opportunity to shape your growth while helping us transform the future of learning.

49622

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out." We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working and playing remarkable - giving us back our most valuable asset, time.

The Technical Support Analyst will provide intermediate and escalated technical support for tools as well as all in-house developed applications for products and processes involved in SP+ Operations. Support includes providing application research for production incidences and resolution of the incidences. Support also includes process support and implementation. The goal is effective implementation and utilization of products and processes with the assistance of applicable business owners and operational users.

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Managing resolution of technical issues for assigned business owners and applications
• Providing excellent business owner support by facilitating communication, being responsive, following through, and owning the issue through resolution.
• Must analyze trends associated with the assigned applications and report potential areas of risk to management
• Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels, which will entail ownership of the issues and appropriately updating both management and business owners of status of all issues on a timely basis
• Collaborating extensively with peers, Business Analyst, Development and business owners to actively improve the effectiveness of our teams
• Collaborating extensively with Operations and vendors to effectively maintain processes and procedures are in place and functioning efficiently
• Analyzing issues and trends to provide appropriate feedback to management to resolve the root cause versus symptoms
• Developing effective working relationship with other departments, groups, and personnel in which work needs to be coordinated or interfaced (i.e. Development, Networking, Help Desk, Applications, Operations, etc.)

• Strong understanding of SQL and database relationships is required
• Sc., MTech, MCA in Computer Science, Management Information Systems, or related business field (or equivalent combination of education and directly related experience) preferred
• Knowledge of application design, development, and support
• 5+ years of experience with software testing background, customer facing call center, help desk, technical support environment experience is must
• Technical skills and familiarity with QA, QC, SME, Crystal Reports, SQL, .Net, Visio, Project Management are a plus
• A good working knowledge of business concepts like accounting, finance, and management are required for individual to be successful
• The position requires excellent written and verbal communication skills, demonstrated initiative, strong work ethic, and a desire to succeed
• Demonstrated ability to research and resolve problems using a variety of resources and tools
• Must possess a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, operating system configuration, and security
• Research and identify solutions to software and hardware issues
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk to clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers, product owners, project managers)
• Provide prompt and accurate feedback to customers
• Ensure all issues are properly logged and metrics are derived on daily basis in excel or others.
• Able to Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Proven ability to prepare accurate and timely reports
• Ability to Document technical knowledge in the form of notes and manuals

• Capability to sit for long periods of time at desk and in front of a computer
• Ability to take repetitive or lengthy calls for entire shift while maintain professional disposition, projecting a positive tone, with clear diction, balanced pitch, at a balanced pace
• Requires ability to maintain relationships with co-workers in a business environment
• Must be able to communicate over the phone and in-person with background noise
• Must be able to balance changing environments between home and office locations
• Notification should be given prior to management when employee avails to take sometime off during shift hours

• Languages + Frameworks: TypeScript, React, Scala (principally), Java (limited)
• Datastores: MySQL, PostgreSQL, Snowflake
• Cloud: AWS
• Version control: Git & GitHub
• AI Tooling: Copilot on GitHub
• Observability: Datadog

When you join Metropolis, you'll join a team of world-class product leaders and engineers, building an ecosystem of technologies at the intersection of parking, mobility, and real estate. Our goal is to build an inclusive culture where everyone has a voice and the best idea wins. You will play a key role in building and maintaining this culture as our organization grows. #LI-SR1 #LI-Onsite

Metropolis values in-person collaboration to drive innovation, strengthen culture, and enhance the Member experience. Our corporate team members hold to our office-first model, which requires employees to be on-site at least four days a week, fostering organic interactions that spark creativity and connection

Metropolis may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.

As part of this process, Metropolis retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.

Metropolis Technologies is an equal opportunity employer. We make all hiring decisions based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including gender identity, sexual orientation, or pregnancy), national origin, disability, veteran status, or any other protected characteristic under federal, state, or local law.