3,177 Technical Support Analyst jobs in India
Technical Support Analyst
Posted 1 day ago
Job Viewed
Job Description
**Organization**
Cigna is multinational organisation and a leading global health services Provider, dedicated to helping people improve their health, wellbeing and sense of security.
You'll be joining a global team with offices located in India. Cigna are now primarily following a hybrid work model with Production Support teams located in America, Europe, India & Malysia.
**Role**
The Technical Support Analyst role will join our production support team responsible for supporting a portfolio of applications, databases and services. Responsible for the oversight of day-to-day activities of the production and lower environments.
The Production Support team provides several services for International Health (IH) including:
+ Application Support
+ 24/7 Production Support
+ Monitoring, batch support and optimisation, defect identification and remediation
+ Configuration updates, data fixes, ad-hoc reporting requests
+ Incident Management
+ Release Management
+ Change Management
+ Collaborate across multiple interconnected teams to provide quick resolution to customer impacting incidents.
The successful candidate must have an appetite to own the day-to-day delivery against Service Level Agreements (SLA) and provide a high level of customer satisfaction. The motivation to drive change towards modernisation and automation across the team's processes and practices.
The role will be responsible for working with business and IT Partners across the company to manage the services and provide technical support to the IT and business teams.
The primary focus of this role will be working with an IH Production Support teams and primarily focussed on the support of the Actisure (Cegedim) application which provides policy administration services.
Must be comfortable dealing with IT control processes for the applications and supporting the production release process.
This role requires a good balance between providing technical guidance/ analysis, resolving technical and data related tasks, and ensuing solution(s) align with Cigna best practices ways of working to exceed SLAs.
Working with our development teams closely understanding and managing the release process. Following and improving our governance processes.
**Candidate profile**
Cigna is specifically looking for a dynamic, Technical Support Analyst with strong experience of SQL server and scripting. An IT professional with strong skills in Service Delivery, Application Management & Support processes.
Insurance or financial services background would be a strong advantage.
Integrated applications - understand where application sits in wider Architecture
Must have confidence to quickly learn the technical and functional aspects of a complex service.
Ability to communicate with technical and operations (non-technical) team member
**Behaviours**
Self-Motivated
Problem Solver
Autonomous
Process Minded
Collaborative
Continuous Improvement Driven
**Skills and Experience**
Candidates must have strong experience in the following areas:
+ Proven track record in day-to-day production support
+ Strong SQL skills
+ Strong analytical and troubleshooting skills
+ Knowledge of automation
+ Working with third parties to resolve incidents
+ Manipulating data with excel or other tools
Experience with the following technologies would be advantageous:
+ ServiceNow
+ Dynatrace & Splunk
+ Confluence
+ Jira
+ PL/SQL
+ Application Integrations
+ Windows & Red Hat server
**About The Cigna Group**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Technical Support Analyst
Posted 8 days ago
Job Viewed
Job Description
About Digbi Health
We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million individuals who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin condition, chronic pain, hypertension, elevated cholesterol & diabetes.
Making an Impact:
Digbi is a leading value-based, Precision Digital Care Platform for inflammatory insulin, musculoskeletal, gut, and skin comorbidities associated with gut and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person’s gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals, and provides personalized care for a diverse workforce and their families.
Our care programs are vetted and paid for by large insurance payers and employers. We are actively pursuing human trials with leading medical schools. Our programs demonstrably deliver superior health outcomes and financial savings to payers and employers.
Our Core Values
- Caring - We’re a caring, innovative digital care company. We care for our members who have entrusted us with the care of their health; We care for each other in the Digbi family
- Accountable - We are responsible for building care systems that will bend the curve of healthcare cost in the US, while solving the root cause of illnesses vs. mask and manage symptoms. We act like an owner. So whenever you run into a problem, try to fix things first if you can't, give constructive, actionable feedback. We are a zero whining zone!
- Customers come first - Without customers, we won’t exist and we should always put them first.
- Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by being ethical and are intended to be in the best interest of shareholders and customers. World-class companies take risks, grow, and get stronger when faced with uncertainty.
- Simplify Simplify Simplify. - Our science is complicated, healthcare is complicated. We make things simple for everyone, products, experiences, and processes.
Responsibilities
- Provide email support, chat support, and occasionally voice support
- Ensure SLAs are met in providing support
- Handle ticketing system
- Reconcile orders with CRM, update CRM, and run reports
- Learn and use systems and tools required to get the data, reports, and solve tickets
- Coordinate with other teams in solving client issues
Required Skills and Qualification
- Engineering or B, Sc (computers) or equivalent with 1 or 2 years experience
- Experience with CRM and ticketing systems
- Experience with Microsoft Office, Advanced Excel skills
- Excellent communication skills - both written and verbal
- Experience with US client base
- Excellent attention to detail and well-organized.
- Flexibility to increase workload in very busy times
Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.
Technical Support Analyst
Posted 6 days ago
Job Viewed
Job Description
We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million individuals who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin condition, chronic pain, hypertension, elevated cholesterol & diabetes.
Making an Impact:
Digbi is a leading value-based, Precision Digital Care Platform for inflammatory insulin, musculoskeletal, gut, and skin comorbidities associated with gut and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person’s gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals, and provides personalized care for a diverse workforce and their families.
Our care programs are vetted and paid for by large insurance payers and employers. We are actively pursuing human trials with leading medical schools. Our programs demonstrably deliver superior health outcomes and financial savings to payers and employers.
Our Core Values
Caring - We’re a caring, innovative digital care company. We care for our members who have entrusted us with the care of their health; We care for each other in the Digbi family
Accountable - We are responsible for building care systems that will bend the curve of healthcare cost in the US, while solving the root cause of illnesses vs. mask and manage symptoms. We act like an owner. So whenever you run into a problem, try to fix things first if you can't, give constructive, actionable feedback. We are a zero whining zone!
Customers come first - Without customers, we won’t exist and we should always put them first.
Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by being ethical and are intended to be in the best interest of shareholders and customers. World-class companies take risks, grow, and get stronger when faced with uncertainty.
Simplify Simplify Simplify. - Our science is complicated, healthcare is complicated. We make things simple for everyone, products, experiences, and processes.
Responsibilities
Provide email support, chat support, and occasionally voice support
Ensure SLAs are met in providing support
Handle ticketing system
Reconcile orders with CRM, update CRM, and run reports
Learn and use systems and tools required to get the data, reports, and solve tickets
Coordinate with other teams in solving client issues
Required Skills and Qualification
Engineering or B, Sc (computers) or equivalent with 1 or 2 years experience
Experience with CRM and ticketing systems
Experience with Microsoft Office, Advanced Excel skills
Excellent communication skills - both written and verbal
Experience with US client base
Excellent attention to detail and well-organized.
Flexibility to increase workload in very busy times
Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.
Technical Support Analyst
Posted today
Job Viewed
Job Description
About Digbi Health
We are a team of doctors, software engineers, data scientists, genomic experts, clinicians, and proven business builders focused on empowering over 100 million individuals who struggle under the misguidance of one-size-fits-all chronic care programs, and the stigma of poor self-control while fighting obesity and weight-related inflammatory digestive disorders, skin condition, chronic pain, hypertension, elevated cholesterol & diabetes.
Making an Impact:
Digbi is a leading value-based, Precision Digital Care Platform for inflammatory insulin, musculoskeletal, gut, and skin comorbidities associated with gut and obesity. The risk of these illnesses varies significantly across ethnicity and gender because they are rooted in the interactions between a person’s gut microbiome, genetics, and lifestyle risk factors. We are the first company that has successfully integrated gut microbiome, genetic, blood, and lifestyle-based risk signals, and provides personalized care for a diverse workforce and their families.
Our care programs are vetted and paid for by large insurance payers and employers. We are actively pursuing human trials with leading medical schools. Our programs demonstrably deliver superior health outcomes and financial savings to payers and employers.
Our Core Values
- Caring - We’re a caring, innovative digital care company. We care for our members who have entrusted us with the care of their health; We care for each other in the Digbi family
- Accountable - We are responsible for building care systems that will bend the curve of healthcare cost in the US, while solving the root cause of illnesses vs. mask and manage symptoms. We act like an owner. So whenever you run into a problem, try to fix things first if you can't, give constructive, actionable feedback. We are a zero whining zone!
- Customers come first - Without customers, we won’t exist and we should always put them first.
- Build antifragility - We want everyone to take risks. We expect people to make mistakes and will support risk-taking as long as they are bound by being ethical and are intended to be in the best interest of shareholders and customers. World-class companies take risks, grow, and get stronger when faced with uncertainty.
- Simplify Simplify Simplify. - Our science is complicated, healthcare is complicated. We make things simple for everyone, products, experiences, and processes.
Responsibilities
- Provide email support, chat support, and occasionally voice support
- Ensure SLAs are met in providing support
- Handle ticketing system
- Reconcile orders with CRM, update CRM, and run reports
- Learn and use systems and tools required to get the data, reports, and solve tickets
- Coordinate with other teams in solving client issues
Required Skills and Qualification
- Engineering or B, Sc (computers) or equivalent with 1 or 2 years experience
- Experience with CRM and ticketing systems
- Experience with Microsoft Office, Advanced Excel skills
- Excellent communication skills - both written and verbal
- Experience with US client base
- Excellent attention to detail and well-organized.
- Flexibility to increase workload in very busy times
Digbi Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law.
Technical Support Analyst
Posted today
Job Viewed
Job Description
Responsibilities
Requirements
Technical Support Analyst
Posted today
Job Viewed
Job Description
Responsibilities:
• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a high complexity
• Consult on server/network/application problems and provide suitable solutions
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain full documentation of communication transactions, problems and remedial actions taken, or other solution activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Skills:
• Excellent communication and interpersonal skills
• Strong knowledge of procedures used for installations, modification, maintenance and repair of IT hardware and software
Experience/Education:
• Bachelor’s degree in computer related field or equivalent training required
• Verbal and written communication skills, problem solving skills, customer service and interpersonal skills
• Basic ability to work independently and manage one’s time • Experience in 3rd line or specialist support
• Experience in Hyper-V or VMWare support • Experience supporting Microsoft 365, Active Directory, Windows 10, Strong network experience
Technical Support Analyst
Posted today
Job Viewed
Job Description
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.
Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.
Become part of our winning team and help us create a world that works better.
Responsibilities
- Technical support for 1E’s customers for all 1E Applications.
- Collect all necessary information and logs to help identify the root cause.
- Respond to incidents raised by email, telephone, or through 1E’s dedicated customer support portal on round the clock basis (Shifts)
- Resolve all incidents within the allocated SLA
- Resolve incident from investigation or escalate to third line support
- Keep communication flowing between 1E and our customers throughout the incident lifecycle
- Manage timely resolution of critical incidents
- Contributing to the 1E Support Knowledge Base
- Technical knowledge of current and future 1E products and technologies is essential to maintain a good working knowledge of 1E products and solutions. Full training and certification is provided, with regular and ongoing updates.
- Notifying our customers of product release times, hotfixes and updates helps keep our customers 1E Solutions investment patched and current.
Requirements
- Basic understanding and troubleshooting in IIS
- Knowledge of Microsoft Azure technologies
- Knowledge in Windows Server Enterprise environments
- Knowledge in Microsoft Endpoint Configuration Manager (MECM)
- Scripting basics i.e Powershell, SQL, VBS
- Experience in third party troubleshooting tools for example (Wireshark, Fiddler NetMon, PSExec)
- Experience of networks and troubleshooting across them
- Top level customer communications
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
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Technical Support Analyst - 1
Posted 1 day ago
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Job Description
As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. You'll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.
We require the candidate be efficient in SQL.
Career Level - IC1
**Responsibilities**
+ A minimum of four years of related work experience and a bachelor's degree, including:
+ An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.
**Preferred Qualifications:**
+ 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
+ Knowledge of SQL.
+ Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
+ Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.
**Prospective employees need to be ready to work different shifts and provide on-call support.**
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.