7,420 Client Service jobs in India

ACI Worldwide Inc.  (: ) is a company headquartered in Elkhorn Nebraska ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating endpoints, including ("ATM"), merchant ("POS") terminals, bank branches, , , , and internet commerce sites.

In short, we’re helping banks, merchants and billers capture rising real-time opportunities and volumes, all to meet the shifting needs of their consumers and business customers.

Our people are the core of our business and our team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As a Client Service Director you can help make possibilities happen.

The Client Service Director is responsible for leading all aspects of pre-contract engagement across the full suite of ACI solutions , including proprietary products, extended functionalities, and relevant third-party offerings. This role plays a pivotal part in orchestrating pre-sales activities, forecasting revenues, and governing strategic target accounts.

Success will be measured by key metrics such as bookings, program definition accuracy, and alignment on scope, schedule, and cost .

Collaborate with customers, Solution Consultants, and Commercial Teams to assess needs and recommend tailored solutions.

Serve as a trusted advisor, bridging technical and business insights to drive strategic alignment.

Coordinate end-to-end deal cycles, including RFP management and internal collaboration with stakeholders (Product, HELP24, Leadership).

Deliver precise, customer-approved requirements that lay the foundation for on-time, on-budget project delivery.

Create thorough SOWs outlining scope, assumptions, and constraints.

Review each SOW for clarity, feasibility, and adherence to company standards and customer expectations.

Prepare detailed effort estimations with input on resourcing, risk, and availability.

Collaborate with Delivery Managers on resource capacity planning.

Ensure financial health by incorporating margin considerations into all proposals.

Facilitate smooth handover with kickoff coordination and documentation.

Support delivery teams during early execution, resolving escalations and offering clarifications.

Foster strong client relationships throughout implementation and execution.

Serve as a customer advocate, managing expectations and resolving conflicts in collaboration with internal teams.

Ensure high levels of customer satisfaction through proactive engagement.

Analyze prior delivery cycles for improvement opportunities.

Lead initiatives focused on execution efficiency, team performance, and client experience enhancement.

Adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.

Fulfill requirements under the Risk Management program, including control testing and documentation.

Perform other responsibilities as assigned to meet evolving business needs.

Bachelor’s degree with a minimum of 10 years of relevant experience .

Proven ability to lead cross-functional teams and external partners.

Strong understanding of margin management, pricing, and cost structures.

Deep functional and technical knowledge of the payments ecosystem.

Skilled in translating technical features into business outcomes.

Demonstrated expertise in project delivery methodologies and service lifecycle.

Customer-focused with experience in sales process management and requirements gathering.

Proficient in tools like Salesforce and Jira .

Strategic mindset with solid analytical and problem-solving abilities.

Exceptional communication skills in English and local language.

Effective in organizational change and relationship building across levels.

MBA or equivalent experience .

PMI Certification or approved equivalent.

Deep domain expertise in ACI products and services.

Standard office environment.

Travel required —domestic and international depending on business needs.

#LI-AP

Description

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy,

Your key responsibilities :

Your skills and experience :

How we’ll support you

Description

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Your key responsibilities

Your skills and experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

How we’ll support you

Description

Client Service is responsible for retaining, growing and developing strategic client relationships for a portfolio of (country, regional or global) clients for which they have primary service coverage responsibility, in line with applicable internal policies and external legal/regulatory frameworks.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Your key responsibilities

Your skills and experience

How we’ll support you

The Offer

• Flexible working options
• Work alongside & learn from best in class talent
• Fantastic work culture

The Job

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

The Profile

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

The Employer

Our client is a premier Event Management & Production Solution provider with seamless services worldwide. Over 10 years, the company has developed a world-class reputation for producing bespoke events and experiences for cross-sector global brands and organizations.

Description

RTM-Client Service Officer acts as a single point of contact for managing all DB custody Clients for Security Services (SES) business. The scope of the role will to Settlements, Corporate Actions, Income, Reporting, Tax or Account administration across EMEA region

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

Your key responsibilities

Your skills and experience

How we’ll support you

Skills Desired

• Bachelor's degree (any field) with a passion for marketing, research, and account management or growth
• Proficient in Excel and PowerPoint (or equivalent)
• Previous experience with data processing software (R, Q, SPSS, etc.) is a plus
• A strong data storytelling skill is a plus
• Excellent oral and written communication skills
• Self-confidence coupled with strong presentation skills
• Analytical problem-solving skills and strategic thinking
• Proactively identify opportunities to enhance our insights using different data sources available at Numerator
• Experience in FMCG or working with large data sets is a plus
• Flexible, can-do spirit.

We are a premier Event Management & Production Solution provider with seamless services worldwide. Over 10 years, the company has developed a world-class reputation for producing bespoke events and experiences for cross-sector global brands and organizations.

Quality service to creative concepts with In-house Production set us apart from the industry. We own a 1000 sq. ft warehouse packed full of exceptionally high quality equipment giving us the ability to price competitively as well as guaranteeing the best possible execution. Defined by our confident production, great crisis management skills, we are a close-knit team of passionate multi-talented industry experts working tirelessly to ensure attention to detail throughout. 

Our strong knowledge in Production with cutting edge technology is the backbone of the company. Because we look at each event as a custom made project irrespective of size or budget, we believe to exhibit our passion and dedication to stage your event with a guarantee to surpass your expectations!

The Role

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

Ideal Profile

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

What's on Offer?

• Flexible working options
• Work alongside & learn from best in class talent
• Fantastic work culture

Job Description