9,811 Client Service jobs in India

Representative, Client Service

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Representative, Client Service to join our Corporate Trust Mortgage Backed Securities team. This role is located in Pune- MH, Hybrid.

In this role, you’ll make an impact in the following ways:

• Support a Client Service Manager on a portfolio of complex Mortgage Backed Securities trusts. Process monthly debt service payments for these Mortgage Backed Securities deals, ensuring timely and accurate distribution of principal and interest to investors in accordance with governing documents.
• Review and complete monthly ticklers and investor reporting tasks, maintaining compliance with key deadlines and transaction requirements.
• Manage deal-level billing and account reconciliation, including the identification and resolution of variances and ensuring accuracy across trustee records and bank systems.
• Respond to inquiries related to uninvested cash balances and overdrafts, collaborating with Client Service Manager to maintain transaction integrity.

To be successful in this role, we’re seeking the following:

• Graduate
• Excel skills

At BNY, our culture speaks for itself, check out the latest BNY news at:

BNY Newsroom
BNY LinkedIn

Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune, 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Description

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy

Your key responsibilities

Your skills and experience

Knowledge on FEMA/Foreign exchange and trade operations will be preferred

How we’ll support you

The Offer

• Flexible working options
• Work alongside & learn from best in class talent
• Fantastic work culture

The Job

You will be responsible for :

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

The Profile

• You have at least 1 year experience including solid experience in a similar role within Professional Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments

The Employer

Our client is a premier Event Management & Production Solution provider with seamless services worldwide. Over 10 years, the company has developed a world-class reputation for producing bespoke events and experiences for cross-sector global brands and organizations.

Client Service Representative
Number of Positions: 10 Nos.
Location: Chennai
Shift timing: Night Shift IST (9pm to 6am IST)

Position Summary:
Client Services Representative to provide excellent customer service and support to our clients. The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services. The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.

Responsibilities:

• Respond to client inquiries through email, phone, and chat support channels
• Provide accurate and timely information to clients regarding their accounts and services
• Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
• Assist clients with setting up new accounts and services
• Proactively reach out to clients to ensure satisfaction with our services and address any concerns
• Maintain accurate and up-to-date client records and documentation
• Work collaboratively with internal teams to ensure client needs are being met
• Continuously improve knowledge of our products

• High school diploma or equivalent; college degree preferred
• 2+ years of experience in a customer service or client support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize and manage time effectively
• Excellent problem-solving skills
• Proficient in Microsoft Office and experience with customer service software and tools
• Ability to work independently and as part of a team
• Strong customer service orientation and a positive attitude

Benefits:

• Group Health Insurance
• Leave Encashment on Gross
• Yearly Bonus
• 12 Paid Indian & US Holidays
• Home pick up and drop company transportation

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

ACI Worldwide Inc.  (: ) is a company headquartered in Elkhorn Nebraska ACI develops a broad line of software focused on facilitating real-time electronic payments. These products and services are used globally by , such as third-party electronic , payment associations, switch interchanges, , corporations, and a wide range of transaction-generating endpoints, including ("ATM"), merchant ("POS") terminals, bank branches, , , , and internet commerce sites.

In short, we’re helping banks, merchants and billers capture rising real-time opportunities and volumes, all to meet the shifting needs of their consumers and business customers.

Our people are the core of our business and our team represents a globally diverse, passionate and dedicated group of thousands of individuals around the world who share a common commitment to making our customers successful by driving the future of payments. As a Client Service Director you can help make possibilities happen.

The Client Service Director is responsible for leading all aspects of pre-contract engagement across the full suite of ACI solutions , including proprietary products, extended functionalities, and relevant third-party offerings. This role plays a pivotal part in orchestrating pre-sales activities, forecasting revenues, and governing strategic target accounts.

Success will be measured by key metrics such as bookings, program definition accuracy, and alignment on scope, schedule, and cost .

Collaborate with customers, Solution Consultants, and Commercial Teams to assess needs and recommend tailored solutions.

Serve as a trusted advisor, bridging technical and business insights to drive strategic alignment.

Coordinate end-to-end deal cycles, including RFP management and internal collaboration with stakeholders (Product, HELP24, Leadership).

Deliver precise, customer-approved requirements that lay the foundation for on-time, on-budget project delivery.

Create thorough SOWs outlining scope, assumptions, and constraints.

Review each SOW for clarity, feasibility, and adherence to company standards and customer expectations.

Prepare detailed effort estimations with input on resourcing, risk, and availability.

Collaborate with Delivery Managers on resource capacity planning.

Ensure financial health by incorporating margin considerations into all proposals.

Facilitate smooth handover with kickoff coordination and documentation.

Support delivery teams during early execution, resolving escalations and offering clarifications.

Foster strong client relationships throughout implementation and execution.

Serve as a customer advocate, managing expectations and resolving conflicts in collaboration with internal teams.

Ensure high levels of customer satisfaction through proactive engagement.

Analyze prior delivery cycles for improvement opportunities.

Lead initiatives focused on execution efficiency, team performance, and client experience enhancement.

Adhere to all corporate policies, including the ACI Code of Business Conduct and Ethics.

Fulfill requirements under the Risk Management program, including control testing and documentation.

Perform other responsibilities as assigned to meet evolving business needs.

Bachelor’s degree with a minimum of 10 years of relevant experience .

Proven ability to lead cross-functional teams and external partners.

Strong understanding of margin management, pricing, and cost structures.

Deep functional and technical knowledge of the payments ecosystem.

Skilled in translating technical features into business outcomes.

Demonstrated expertise in project delivery methodologies and service lifecycle.

Customer-focused with experience in sales process management and requirements gathering.

Proficient in tools like Salesforce and Jira .

Strategic mindset with solid analytical and problem-solving abilities.

Exceptional communication skills in English and local language.

Effective in organizational change and relationship building across levels.

MBA or equivalent experience .

PMI Certification or approved equivalent.

Deep domain expertise in ACI products and services.

Standard office environment.

Travel required —domestic and international depending on business needs.

#LI-AP

Job Description

Roles and Responsibilities:

• Manage and oversee Establishment Compliance activities for clients.
  

• Handle all establishment-related compliance requirements and ensure timely execution.
  

• Review the status of Shops & Establishments (S&E), CLRA, and Trade Licenses with the team and drive closure within timelines.
  

• Monitor and follow up on notices/inspections with the team to ensure effective resolution and closure.
  

• Coordinate with clients to ensure timely completion of operational and compliance activities.
  

• Follow up effectively to ensure clearance of outstanding payments for invoices raised.
  

• Ensure that all team members adhere to compliance timelines and client requirements.
  

• Lead the team, provide guidance, and conduct regular training sessions to build capability.
  

• Undertake any other responsibilities as assigned by the Reporting Head.
  

Educational Qualification - Post Graduate

Work Experience- 10 to 15 years in similar field

Roles and Responsibilities:

• Manage and oversee Establishment Compliance activities for clients.
  

• Handle all establishment-related compliance requirements and ensure timely execution.
  

• Review the status of Shops & Establishments (S&E), CLRA, and Trade Licenses with the team and drive closure within timelines.
  

• Monitor and follow up on notices/inspections with the team to ensure effective resolution and closure.
  

• Coordinate with clients to ensure timely completion of operational and compliance activities.
  

• Follow up effectively to ensure clearance of outstanding payments for invoices raised.
  

• Ensure that all team members adhere to compliance timelines and client requirements.
  

• Lead the team, provide guidance, and conduct regular training sessions to build capability.
  

• Undertake any other responsibilities as assigned by the Reporting Head.
  

Educational Qualification - Post Graduate

Work Experience- 10 to 15 years in similar field

Roles and Responsibility

Competencies