7,157 Customer Service & Helpdesk jobs in India

**Job Family:** Buildings
**Req ID:**
We're enhancing the way we live and work by intelligently connecting energy systems, buildings and industries!Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered reliably and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions. - Technical Sales Support - Identifying new business segments and customers for conversion to SIEMENS for IoT business & maximizing the market share for IoT. Plan for customer engagements, maintaining interaction with all customer segments, carrying out spec-in activity for IoT specifically. Collaborate with lead vertical sales team where our traditional portfolio is being sold to spec in IoT. Focus on IoT promotion.- Market Intelligence - Competitor product analysis and preparing comparative charts, battle cards and fighting guides. Find new smaller competitors in the IoT space, analyse their solutions and prepare comparison guides. Prepare feature inputs for feedback into our development roadmap.- Lead follow up and prioritization: Follow-up and categorization of leads from fairs, webinars in sales systems like salesforce and finding the right solution for the customer and connect with sales team.- Qualification Updates: Continuously assess and update lead qualification status based on the progression of interactions. Determine when a lead is ready to move further down the sales funnel or when it's appropriate to disqualify a lead.- Onboarding and Training: Guide new customers through the SI EA IoT applications, helping them set up and configure the software to meet their specific needs and objectives and provide a clear understanding of how to use the SaaS product effectively.- Relationship Building: Establish strong relationships with customers, acting as their primary point of contact for any questions, issues, or assistance they require.- Proactive Outreach: Initiate regular check-ins and proactive communication to ensure customers are satisfied, address any concerns, and identify upselling or cross-selling opportunities.- Renewals and Upsells: Collaborate with sales teams to identify opportunities for upselling additional features or services and to secure contract renewals.- Data Analysis: Analyze customer usage and performance data to identify trends, potential risks, and opportunities for improvement. Use data-driven insights to guide customer strategies.- Customer Feedback and Follow-up Channels: Utilize various communication channels, including phone calls, emails, social media messages, and video conferencing, to maintain regular and meaningful contact with the leads. Collect and relay customer feedback to internal teams, contributing to product improvements and enhancements based on real-world usage.- Customer Health Monitoring: Develop and maintain a customer health score based on various performance metrics to assess customer satisfaction and risk.- Customer Success Plans: Collaborate with customers and sales to create and execute success plans that align with their business objectives. Who are we looking for: - Bachelor's degree in electrical engineering, mechanical engineering, IT, informatics, or related field- 5-7 years' experience in technical sales promotion roles in MV Distribution and automation, IoT knowledge - Desired: Experience in customer success management, sales, project management, partner management or like effectively interact with customers, cross-functional teams, and stakeholders.- Excellent communication, problem-solving, and relationship-building skills - Good understanding of customer's business needs and effectively management customer expectations- Knowledge of energy distribution systems, including power generation, transmission, and distribution (MV/LV/Transformer)- Preferred knowledge of project management, sales, BI tools.- Proficiency in IoT technologies, cloud technology, protocols, and communication standards, routing, wireless communications (e.g., MQTT, Modbus TCP/IP, IEC61850,) - Understanding of cybersecurity principles and best practices for securing IoT networks and devices.- Familiarity with energy distribution regulations, standards, and industry best practices (e.g., IEC 61850, IEEE standards).- You have intercultural experience and sensitivity.- Fluent spoken and written English are mandatory. Further languages are an advantage.This role is based in Chennai, where you'll get the chance to work with teams impacting entire cities, countries - and the shape of things to come.Make your mark in our exciting world of SiemensWe're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrow.Find out more about Smart Infrastructure at: and about Siemens careers at:

Enviri Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Philadelphia, PA, with more than 13,000 employees and the company operates in more than 30 countries.
**About Enviri GSC**
Enviri GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countrie **s**
+ Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks closure within timelines
+ Provide Remote End-user technical support including installation for hardware / software & peripherals
+ Provide support/guidance to end-users related to O365 applications
+ Ensure the required IT Security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC's.
+ Provide support for mobile devices including iOS and Android based phones and tablets
+ Triage and resolve MFA related issues, ensure users are enabled for MFA as appropriate
+ Troubleshoot & resolve hardware issues relating to infrastructure and client equipment, wherever applicable
+ Use of monitoring tools to proactively identify and respond to issues with the infrastructure, including but not limited to a) Servers b) Backups c) Network devices d) Bandwidth utilization e) Network performance/availability
**Technical Skills**
+ Knowledge of Autopilot, MDM etc. Knowledge of device deployment and management solutions
+ Office365 (including but not limited to office apps, Teams, ODFB, Power BI)
+ EndPoint (Systems & Mobile Phones) Technical trouble shooting and problem-solving skills
+ IT Security Tools: Familiarity with various security tools and best practices
+ Active Directory: Experience with managing and troubleshooting Active Directory
**Non-Technical Skills**
+ Oral & Written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
+ Ability to write technical documentation
+ Flexible/adaptable
+ Customer Service Focused
**Professional Experience**
+ At least 3 years' experience in a related role
**Certifications (Good to have)**
+ Microsoft certification - MCSE, MTA etc.
+ A+ or equivalent Understanding of computer and server hardware
+ ITIL
+ ServiceNow or other cloud-based Help Desk system
+ Use of remote troubleshooting tools e.g., Zoho
+ Azure Basics
**Disclaimer**
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Analyst I, IT Service Desk
Req ID: 79349
Location:
Hyderabad, Telangana, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is looking to hire **Analyst, IT Service Desk** to be based at our site in **Hyderabad** .
The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor.
**How You'll Help Us Connect the World:**
+ Delivering 24x7x365 IT support, working in rotating shifts.
+ Diagnose and troubleshoot hardware, software, network, and application-related issues.
+ Manage user accounts, permissions, and access control.
+ Leverage ITIL best practices to ensure smooth incident and request management.
+ Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking.
+ Document service requests, applied fixes, and resolutions in the ticketing system.
+ Support critical incidents, automation initiatives, and process improvements.
+ Assist with onboarding new users, training, and Service Desk knowledge management.
+ Participate in problem management, audits, reporting, and quality control efforts.
+ Ensure customer satisfaction through effective communication and problem-solving.
**Required Qualifications for Consideration:**
+ Bachelor's Degree: Preferably with 3+ years of experience in IT support or help desk environments.
+ Experience in IT troubleshooting (hardware, software, networking, mobile devices).
+ Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar).
+ Strong communication skills, critical thinking, and customer-focused problem-solving.
+ Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools.
+ ITIL Foundation certification (preferred) and experience following ITIL best practices.
+ Ability to work independently and collaboratively in a global IT support team.
+ Flexible shift rotations to maintain 24x7x365 service coverage.
**You Will Excite Us If You Have:**
Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Help Desk, Information Technology, Service Desk, Network, Cisco, Technology, Customer Service

**Job Requisition ID #**
25WD90925
**Position Overview**
We are hiring a Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Operating systems - Windows, MacOS, Linux, Servers, Remote Desktops, and Networks? Then we would like to hear from you.
**Responsibilities:**
+ Remain informed on improvements in supported products
+ Assist in the fundamental development and maintenance of knowledge base quality
+ Influence product management and product development to make improvements
+ Actively contribute towards knowledge base articles - creation, validation, or making any amends etc
+ Resolve escalated customer issues reported to Autodesk via chat, phone, web, online forums, and other channels
+ Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, etc
+ Research, verify, and document product issues, and solutions in short and clear articles for our Knowledge Base, or in our internal case management system
+ Priority handling and escalation of critical issues and monitoring of service level compliance
+ Actively manage the personal backlog of support requests
+ Manage customer expectations by providing timely updates on progress
+ Ability to work in flexible working hours/Shifts. The current shift will be AMER hours
**Minimum Qualifications:**
+ Bachelor's degree in Engineering preferably Computer Science or Information Technology
+ Troubleshooting experience installing or fixing install and software problems; this is an IT-focused need
+ Strong English written and verbal communication skills
+ Strong customer service, troubleshooting, and analytical skills
+ Functional knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
+ Comfort with Windows system tasks (installs/uninstalls/system troubleshooting)
+ 4+ years of experience in a technical support role
+ People-minded: empathizing with, responding to, and problem-solving customer issues
+ Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves
+ Organized: clarifying assignments, prioritizes work, and pays attention to detail to ensure work is done in a timely and high-quality manner
+ Strategic: offering articulate recommendations and rationale and building support with key decision-makers
+ A wet sponge: actively listening to others to communicate technical information clearly and concisely
+ Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
+ Influential: being a role model inspiring others and having a positive impact
+ Strong written and verbal communication skills
+ Experience using Autodesk products is preferred but not required
+ Strong written and verbal English communication skills. Additional language skills are advantageous
+ You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
+ Proven ability to be flexible and learn quickly in a fast environment
+ Exceptional team player skills
**Preferred Qualifications:**
+ Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)
+ MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
**The Ideal Candidate:**
+ Think smart prioritize and apply targeted effort to the work that matters most
+ Think innovative relentlessly curious and creative
+ Think adaptable embrace uncertainty and flex to changing circumstances quickly
+ Feel inclusive work collaboratively with people who are diverse in background, culture, and ways of living
+ Feel impactful passionate about making a positive impact, and I am committed to our customer's success
+ Feel humble share credit and shoulder responsibility
+ Do courageous offer and respond to constructive feedback
+ Do accountable do what I say and say what I do
+ Do pragmatic approach all work as important work, even if it's not fun and exciting
+ The way we work one Autodesk We act as One Autodesk to get the best results for our customers, our business, and our employees
+ The way we work empower Decision Makers We may disagree with a decision, but we fully commit
+ The way we work authentic Selves We create a safe environment for people to speak courageously and ask for help
+ The way we work integrity We hold each other accountable to the highest ethical standards
#LI-POST
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

**Position:**
IT Service Desk Analyst I
**Job Description:**
**IT ServiceDesk Analyst**
**What you'll be doing:**
+ Service Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
+ A Tier 1 Service Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
+ A service desk analyst spends the majority of the day performing remote support. This can take a number of forms:
+ Over-the-phone support
+ Screen sharing or remote control
+ Live chat support
+ Email support
**What we are looking For**
+ Has minimum 3 years of experience in a global service delivery team.
+ Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
+ Has excellent written and verbal communication skills.
+ Has a good understanding of how the IT ServiceDesk function integrates with other IT functions in accomplishing the desired results in the required areas.
+ Has experience in exercising tact and diplomacy for sensitive situations.
+ Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual information.
+ Exposure to an Oracle ERP environment is a plus.
+ Voice support experience in a Global setup is a must
+ Willingness to work in 24*& 7 environment
+ Willing to work in night shifts
**What's in it For You**
+ Training and professional development
+ Performance coaching
+ Work with fun team in a supportive environment
+ Work at a strong and growing company
+ Community involvement opportunities
+ Lucrative night shift allowances
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-MH-Pune, India (Solitaire Bldg)
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Position:**
IT Service Desk Analyst I
**Job Description:**
**IT Service Desk Analyst I**
Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter, or connecting those users with more intensive IT support, when needed.
**What You'll Be Doing**
A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware, software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
- Over-the-phone support
- Screen sharing or remote control
- Live chat support
- Email support
**What We Are Looking For**
- Typically requires a 4 year degree and 1-2 years of experience or a 2 year degree and equivalent related experience
- Has no discretion to vary from established procedures
- Has no related work experience or has work experience but requires formal training in theories/concepts in own function
- Works under close supervision
**About Arrow**
Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine's Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between what's possible and the practical technologies to make it happen. Learn more at .
For more job opportunities, please visit .
**Location:**
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

**Introduction**
*
As a Customer Success Manager (CSM) for ApptioOne line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.

**Your role and responsibilities**
*
Develop full understanding of the Apptio suite of products, including:
*
The value proposition and sales messaging
*
Best practices for deployment and maintenance
*
Out of the box reports
*
Own a set of accounts and drive product adoption, renewal and expansion
*
Be a strategic advisor, establish and build strong customer relationships
*
Work with the Professional Services team to ensure all customers successfully complete the onboarding process and a seamless transition occurs to the Customer Success Team
*
Understand Customer's use cases and ensure that those asks are implemented by working closely with Product Managers, Engineering and Support teams.
*
Ensure customers create an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the Apptio products.
*
Assist the customer with the creation and ongoing adoption of their TBM Roadmap and supporting Use Cases to drive value from Apptio products.
*
Ensure Customer realizes maximum value by providing required support, product training and business reviews which in turn leads to retention
*
Monitor active customer support tickets, working with the support team as needed to ensure timely resolution and escalate as needed.
*
Collaborate with the Turnkey Admin Services (TAS)/Shared Managed Services delivery team to ensure customer technical outcomes and month end processes are accomplished
*
Become a Platform Health Expert, effectively communicating technical knowledge and Operational Excellence to educate customers on best practice and ensure they maintain a healthy platform
*
Conduct regular cadence with the Customer and update them regarding the new features/releases of Apptio Products and helping them understand what value they bring to the table
**Required technical and professional expertise**
*
Proven experience in B2B SaaS environment delivering against operational metrics focused on outcomes and value, adoption and renewal
*
Excellent communication and relationship-building skills
*
Ability to effectively present information (oral and written) and respond to customer questions in one-on-one and group settings
*
Ability to prioritize and multitask in a fast-paced environment
*
4-7 years of industry experience
*
At least a 3-year college degree in associated field.
**Preferred technical and professional experience**
*
Experience within IT Finance and/or Technology departments, including Digital or Agile teams
*
Experience with analytics, data insights and visualization
*
Experience with CRM software and other customer success tools
*
Project Management skills
*
Understanding of Cloud Computing concepts. Hands on experience in AWS / Azure / GCP / OCI would be a plus
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Job Requisition ID #**
25WD89703
**Position Overview**
We are hiring a Senior Technical Support Specialist to join our friendly team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Someone to actively engage with Autodesk customers from the Manufacturing community by providing solutions, direction, and general troubleshooting for Inventor Professional. Do you enjoy solving problems and helping others. Are you passionate about customer experience. Are you familiar with Autodesk software like AutoCAD and equivalent software tools. Then we would like to hear from you.
Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities, developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN). You may also engage in a variety of proactive support activities, developing and presenting webinars, or presenting at company events like Autodesk University.
Shift Timing - It will be EMEA, primarily 14:00 - 22:30 however it may change as per business requirements (the candidate need to be flexible for shift).
Work location - Bangalore, India (the successful candidate will be expected to relocate to Bangalore)
**Responsibilities:**
+ Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels
+ Provide prompt, friendly and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage etc
+ Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
+ Priority handling and escalation of critical issues and monitoring of service level compliance
+ Document support interactions in a company-wide case management system
+ Escalate customer issues to internal teams as required
+ Actively manage personal backlog of support requests
+ Assisting peer team members and possess strong escalation handling skills
+ Manage customer expectations by providing timely updates on progress and remain informed on improvements in supported products
+ Assist in the fundamental development and maintenance of knowledge base quality
+ Influence product management and product development to make improvements
**Minimum Qualifications**
+ Bachelor's degree or diploma in related field OR equivalent product experience with AutoCAD in relevant industry
+ 6 or more years of industry experience
+ Competent knowledge in Autodesk AutoCAD, AutoCAD LT
+ Experience using any one of the AutoCAD verticals is a MUST - AutoCAD Architecture OR AutoCAD Electrical OR AutoCAD Map 3D OR AutoCAD Plant 3D OR AutoCAD MEP
+ Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed
+ Exceptional team player skills
+ Strong customer service, troubleshooting, and analytical skills
+ Strong written and verbal English communication skills. Additional language skills are advantageous
+ You build strong customer relationships and gain insights into their needs
+ You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
+ Proven ability to be flexible and learn quickly in a fast environment
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).

Description
More than 300 million customers shop in Amazon's store, and every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon has offered this remote shelf space to individuals and companies of all sizes, helping them reach hundreds of millions of customers, build their brands, and grow their business. Fast-forward to the present day, and these third-party seller products account for more than half of all units sold in our store.
As a Customer Success Manager (CSM) you would be a part of Strategic Account Services (SAS) Team of Retail Business Services, you will have the exciting opportunity to help shape and deliver on a strategy for managing Amazon Seller Partners.
The SAS Core Program helps small and medium-sized businesses on Amazon. Our team of consultants provides strategic advice with a data-driven, collaborative and customer-focused approach. Our consultants focus on topics like Portfolio Optimization, Product Presentation, Advertising Strategy, Promotions, Fulfillment Strategy, and Brand Building. As a strategic business consultant, you will advise a portfolio of 10-15 businesses and help them grow fast by mastering the fundamentals of selling on Amazon. Your objective is to support Selling Partners to drive their business growth and program satisfaction by working backwards from their individual targets and developing a roadmap together with your Selling Partners. In addition, you use your analytical know-how to proactively identify untapped potential of each Selling Partner.
Given the early stage of this program, you will have the opportunity to take ownership in various projects, help evolve the program and develop expertise in a focused topic area. You will also closely collaborate with Amazon colleagues based in USA.
Regular shift timing for this role would be 4 PM to 1 AM IST.
About Amazon
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA.
Key job responsibilities
- Manage a portfolio of 10-15 Sellers to drive sustainable revenue growth, based on a solid understanding of marketplace programs, tools and processes.
- Analyze customer data on the efficiency of listings, selection, supply chain, advertising, and deals and provide strategic recommendations to maximize the sellers' potential.
- Implement and track metrics for recording the success and quality of the sellers in your Seller portfolio. Use key metrics to guide your work and uncover hidden areas of opportunity.
- Build and execute on a joint business plan that delivers on key business opportunities and relevant KPIs for the sellers and Amazon.
- Conduct deep dive analysis on seller issues and publish recommendations and action plans based on data to improve seller experience.
- Success will be measured by the performance of your sellers on input metrics and impact on creating a great customer & seller experience.
- Develop a thorough understanding of the Amazon Marketplace ecosystem. Manage additional projects around our newly launched Paid Service, which includes process improvements, tool and content development, competitive analysis, and sales analysis.
- Conduct regular WBRs, MBRs with the sellers, highlight business metric performance and building action plans.
Regular shift timing for this role would be 4 PM to 1 AM IST.
A day in the life
- We fill the gap for sellers by providing consultative services as Amazon experts. Internally, we collaborate with a fabulous team across USA to develop our SAS Core program as we deliver it.
- As a Customer Success Manager we work with smaller, younger, and more innovative businesses that sell on Amazon. We provide sellers with consulting on various aspects that contribute to faster growth on Amazon, including support with their supply chain, merchandising, selection & conversion and analytics.
- As a Customer Success Manager, you will have the opportunity to work with 10-15 small and medium enterprises within the Amazon Marketplace and work closely with them to support them in their strategic growth.
Basic Qualifications
- 2+ years of sales or account management experience
- 2+ years of digital advertising and client facing roles experience
- Experience with Excel
- Experience analyzing data and best practices to assess performance drivers
Preferred Qualifications
- Experience analyzing key open issues and resolution metrics for each of the managed accounts
- Experience in relationship management within technology, start-ups, or SaaS Platforms
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