5,533 Customer Service & Helpdesk jobs in India

Analyst I, IT Service Desk
Req ID: 79349
Location:
Hyderabad, Telangana, India
In our 'always on' world, we believe it's essential to have a genuine connection with the work you do.
Due to continuous growth, CommScope is looking to hire **Analyst, IT Service Desk** to be based at our site in **Hyderabad** .
The Analyst, IT Help Desk provides first-level technical support via chat, phone, email, and remote assistance for workstation hardware, software, mobile devices, network connectivity, and audio/video conferencing systems. The role involves account administration, software installation, and routine IT tasks while resolving basic technical issues and escalating complex problems to upper-tier support or the IT Service Desk Supervisor.
**How You'll Help Us Connect the World:**
+ Delivering 24x7x365 IT support, working in rotating shifts.
+ Diagnose and troubleshoot hardware, software, network, and application-related issues.
+ Manage user accounts, permissions, and access control.
+ Leverage ITIL best practices to ensure smooth incident and request management.
+ Utilize Service Desk tools like ServiceNow, Cisco Finesse, and Bomgar for ticketing and resolution tracking.
+ Document service requests, applied fixes, and resolutions in the ticketing system.
+ Support critical incidents, automation initiatives, and process improvements.
+ Assist with onboarding new users, training, and Service Desk knowledge management.
+ Participate in problem management, audits, reporting, and quality control efforts.
+ Ensure customer satisfaction through effective communication and problem-solving.
**Required Qualifications for Consideration:**
+ Bachelor's Degree: Preferably with 3+ years of experience in IT support or help desk environments.
+ Experience in IT troubleshooting (hardware, software, networking, mobile devices).
+ Familiarity with Service Desk and ticketing systems (e.g., ServiceNow, Bomgar).
+ Strong communication skills, critical thinking, and customer-focused problem-solving.
+ Understanding of Windows OS, Active Directory, endpoint management, and workstation support tools.
+ ITIL Foundation certification (preferred) and experience following ITIL best practices.
+ Ability to work independently and collaboratively in a global IT support team.
+ Flexible shift rotations to maintain 24x7x365 service coverage.
**You Will Excite Us If You Have:**
Hands-on IT support experience, ticketing tool experience, Strong Analytical & Reporting Skills and excellent communication.
**What Happens After You Apply:**
Learn how to prepare yourself for the next steps in our hiring process by visiting CommScope?**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables groundbreaking discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside forward-thinking, hardworking, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at
**Learn more about how we're on a quest to connect the future and build what's next.**
**Job Segment:** Service Desk, Help Desk, Information Technology, Telecom, Cisco, Customer Service, Technology

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ First call resolution (FCR) is a critical part of the job role
+ Understanding of ITIL framework which includes incident, service request, queries and problem management are very critical
+ Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
+ Provides hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end users
+ Responsible for the technology infrastructure of the organization which provides IT services such as personal computer, network and servers, Physical & virtual architecture, WIFI, CCTVs, storage, email and Internet access, mobile personal devices connectivity, telephony, data integrity including backups, helpdesk to support the business in meeting its objectives
+ Deep knowledge on infrastructure technologies with hands on skills including technologies related to Microsoft Windows, Office365, Microsoft Share point, IP Telephony, Collaboration tools, etc.
+ Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's
+ Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
+ Escalate complex problem to appropriate support specialists
+ Troubleshoot client software and basic network connectivity problems
+ Identify, evaluate, and prioritize customer problems and complaints
+ Participate in on-going training and departmental development
+ Routine maintenance updates with other IT staff and business units
Qualifications/ Requirements:
+ Graduate in any discipline with hardware and networking certification
+ Disciplined, systematic problem-solving skills required
+ Preferred ITIL certified (Foundation)
+ Hands-on work experience with the following:
+ Windows Operating systems
+ Servers: Windows 2000, Windows 2003, Windows 2008,
+ Knowledge of Active Directory, Exchange 2003/2007
+ Remote desktop connectivity applications knowledge
+ MS Office Suite (O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
+ Internet browsers (e.g., Explorer, Chrome, Firefox)
+ VPN and remote dial-in users
+ Support for laptop, desktops, and printers
+ Others: Adobe Acrobat and other common desktop applications like WinZip, etc.
+ Excellent communication and conversation skills (Verbal and Written)
+ Good documentation skills
+ Able to handle unforeseen situations
+ Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
+ Personal dedication to providing high quality, superior service at all times.
+ Ability to finish what is started is a must
+ Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared
+ Ability to learn new information quickly and the willingness to do so at all times.
+ Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week
+ Customer Focus
+ Teamwork
+ Technical Expertise
+ Interpersonal Effectiveness
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
**The annual full time base salary range for this role is**
?1.00 - ?1.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
**Summary:**
Customer Success organization is aiming to create an industry-leading Virtual customer engagement experience that provides an easy-to-use digital entry point with on-demand access to self-help, guidance and experts from SAP to our customers after they have purchased an SAP solution. The objective of this function will be to optimize the customer onboarding and adoption processes to improve renewal rates, customer satisfaction and customer success in the Digital customer segment through a consistent, efficient and scalable methodology across different SAP lines of business.
The role of the Customer Success Partner (CSP) has been an effective method when engaging with the most important customers (top 5%) in a high touch manner. In order to scale, SAP needs to develop engagement models for all customer classifications (remaining 95%). To close this gap, the role of a **DCSM** has been established for all cloud lines of business. DCSM's will use a low touch/virtual engagement approach to provide and excellent customer experience across a number of customers. The DCSM will be in several e-centers globally and have access to the latest digital tools.
**What you"ll do:**
DCSMs will be working in a shared service environment covering accounts in the Digital Segment and interacting in a proactive (direct reach out) and reactive (inbound/web) way. Customers can connect with one of many DCSMs via a shared email address, a work in process scheduling app or through the work in process 'Customer Watch List' as defined by internal stakeholders such as CSMs, support, product management, and/or consulting etc.
**Target New Customers** on a frequent basis to offer virtual onboarding sessions and check-ins during the implementation and adoption processes. DCSMs will adapt a standard onboarding PPT to the specific customer and review live what was licensed, ensure successful login, and position themselves as a shared entity accessible in the future via generic email and/or app.
**Respond to risk scenarios -** DCSMs will be a point of contact for defined customer risk scenarios helping to orchestrate appropriate communication channels for support but are not considered a replacement for standard SAP support and practices. Sharing SAP Cloud solutions strategic direction and best practices by reacting to customer requests in either 1:1 or 1:n sharing sessions. Where relevant, experts will be brought in to address specific topics. Understand and Deploy the use of the Customer Lifecycle Methodology (CLM) to support customers across the onboarding and adoption phases to a successful renewal. Maintain customer interactions in Gain Sight with the hope that as Digital customers achieve desired results/success and move into a new customer category all touchpoints and learnings are well documents for smooth handover. Document processes, create templates, and organize all content and team activities for transparency, team collaboration and effective onboarding of new DCSMs as the role expands.
**Expanding responsibilities** **over time -** Increase enablement, adoption and usage of solutions that drive value for the customer. Identify areas for improvement across the existing subscription as well as additional software to help solve problems Support/Drive successful renewals working with all existing support teams (Renewal Center) The DCSM needs to be a master at networking and coordinating resources across many teams within many functions to make sure we provide the most effective scalable processes. The ability to influence teams reporting into the LOB but supporting the Virtual Engagement shared service will be key.
**What you"ll bring:**
+ 3 years industry experience in SAP Cloud Solutions or Other Cloud Products
+ Experience working in one of the areas such as Sales / Pre-Sales / Post-Sales / Support
+ Commercial experience including experience developing and executing account management plans
+ Experience managing high volume customer engagements
+ Proven ability to work with virtual/social tools to engage with customers
+ Proven experience working with diverse sales, support and operations functional organizations - virtually/globally
+ Record of building strong customer relationships (internal and external)
+ Demonstrated ability to anticipate and solve problems
+ Demonstrated ability to manage multiple tasks across functions
+ Excellent listening, written and oral communication skills in English is preferred.
#SAPInternalT2
? **Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy ( . Specific conditions may apply for roles in Vocational Training.
**EOE AA M/F/Vet/Disability:**
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 431112 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
**#SAPNextGen**

Wondering what's within Beckman Coulter Diagnostics? Take a closer look.
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.
The Specialist- Customer Technical Support for Beckman Coulter Diagnostics is responsible for providing high quality (1st Level) telephonic service response to the clients with good communications skills and teamwork skills to work with his supervisor and the field service and applications operational team. The goals of his/her activities are to help to create and maintain a high level of customer satisfaction and a good company image.
This position is part of the Technical Excellence Center located in Mumbai and will be Onsite, based in Mumbai. At Technical Excellence Center, our vision is to ensure quick response to our valued customers through tele support to resolve their queries and relentlessly delivering solutions through technology advancement to improve uptime and turnaround time of equipment.
You will be a part of the Technical Excellence Center team and report to the Lead - TEC responsible for responding to customer calls in a timely manner, identifying and escalating priority issues as per customers specifications, providing technical support to the customers and resolving the technical and application issues. If you thrive in an amazing and multifunctional role and want to work to build a world-class Customer Service Support organization.
In this role, you will have the opportunity to:
+ Provide timely and effective technical and application support to customers, ensuring resolution of issues related to Beckman products. Perform telephonic troubleshooting, maintenance, software updates, and necessary product modifications as required. Undergo cross-functional training to gain proficiency in both service and application aspects of Beckman instruments. Deliver second-level technical support and escalate or redirect complex issues to appropriate expert resources when necessary. Respond to customer inquiries, accurately assess their needs, and determine the most effective resolution path.Adhere strictly to standard operating procedures and company-defined service protocols. Resolve technical problems efficiently to maintain high fix-rate targets and ensure customer satisfaction.
+ Leverage advanced clinical laboratory knowledge and hands-on experience to support complex escalations and perform in-depth troubleshooting. Monitor, collect, and analyze customer complaint data to identify trends and drive continuous improvement in customer satisfaction.
+ Effectively prioritize tasks and manage time to meet critical deadlines in a dynamic support environment.
+ Apply logical thinking and creative problem-solving to facilitate swift and effective issue resolution. Utilize customer interaction data and feedback to implement service enhancements and strengthen customer relationships.
+ Handle internal and external conflicts professionally, turning challenges into opportunities for process and service improvement. Demonstrate strong team spirit by actively collaborating with peers, sharing knowledge, and supporting colleagues to achieve common goals and ensure seamless service delivery.
The essential requirements of the job include:
+ Education: Biomedical/ Electronics/Instrumentation. M.Sc./BE/B. Tech
+ Experience: Minimum 2-3 Years Experience in IVD Service, application or Clinical Laboratory.
+ Essential Skills: Good Computer Skills on Word, Excel, Power Point is a must.
+ Possess good telephonic troubleshooting, demonstrating excellent phone etiquette and clear communication.
+ Strong proficiency in spoken English and Hindi is essential for effective customer communication. The ability to communicate at least one or more additional regional language is a valuable advantage.
It would be a plus if you also possess previous experience in:
+ Field service/ Application in Biochemistry, Immunology, Hematology.
+ Working experience as Phone support specialist.
+ Working as Lab technologist in Hospital.
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .

+ **Position Overview**
We are looking for a Technical Support Specialist, to Actively engage with Autodesk customers from the construction and AEC community by providing **effective technical solutions** , **direction** , and **troubleshooting** advises.
Do you enjoy solving problems and helping others.
Are you passionate about customer experience.
Are you familiar with **Autodesk Revit** , **Navisworks** , **BIM** , **BIM Docs** and/or **similar software** . Then we would like to hear from you!
Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels.
As part of the Customer Technical Success Team, you will oversee and manage reported issues from case logging phase till eventual closure, working with product engineering team, technical leads, and cross functional teams to achieve successful resolution.
Work location - will be at Bangalore, India and successful candidate will be expected to relocate to Bangalore.
**Responsibilities**
+ Resolve customer issues reported to Autodesk via chat, phone, web, online forums and other channels.
+ Provide prompt, friendly, and efficient assistance to Autodesk customers on a variety of issues and questions related to product features, usage, design automation etc.
+ Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system
+ Priority handling and escalation of critical issues and monitoring of service level compliance
+ Document support interactions in a company-wide case management system
+ Escalate customer issues to internal teams as required
+ Actively manage personal backlog of support requests
+ Manage customer expectations by providing timely updates on progress.
**Minimum Qualifications**
+ Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical or related fields
+ 0-1+ years of working experience on **Revit** , **Navisworks** , **BIM** **360** , **BIM** **Docs** etc. in a production environment.
+ Knowledge & work experience on **Revit MEP** is an added advantage.
+ Demonstrable capability to "own" the problem (customer issue), troubleshoot and ability to solve or mitigate the problem or escalate if needed.
+ Demonstrable strong customer service, troubleshooting, and analytical skills
+ Exceptional team player skills
+ Ability to work in flexible working hours/Shifts
+ Strong customer service, troubleshooting, and analytical skills
+ Strong written and verbal English communication skills. Additional language skills are advantageous
+ You build strong customer relationships and gain insights into their needs
+ You identify opportunities that benefit our customers and build and deliver solutions to meet their expectations
+ Proven ability to be flexible and learn quickly in a fast environment.
**The Ideal Candidate**
+ Think Smart I prioritize and apply targeted effort to the work that matters most
+ Think Innovative I am relentlessly curious and creative
+ Think Adaptable I embrace uncertainty and flex to changing circumstances quickly
+ Feel Inclusive I work collaboratively with people who are divers in background, culture, and ways of living
+ Feel Impactful I am passionate about making a positive impact, I am committed to our customers' success
+ Feel Humble I share credit and shoulder responsibility
+ Do Courageous I offer and respond to constructive feedback
At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.
**Autodesk has always valued flexibility in how we work. We continue to provide employees flexibility to support their work preferences wherever possible and nearly all roles are hybrid or remote, unless otherwise indicated.**
**Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers (Careers%20% %3E) .**

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**Who You'll Become**
The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio. The CSM oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM is expected to serve as the strategic point of contact for the customer within the assigned solution portfolio and to leverage appropriate resources across SAP functions to maintain overall customer health.
**What You'll Do**
As a CSM within the SAP Academy for Customer Success, you will be responsible to:?
+ Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team, that enhances your support in the CSM role, a critical customer-facing function within our dynamic Customer Success board area?
+ Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process?
+ Enhance skills around your solution portfolio, managing customer retention, and driving value realization.
+ Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional in the field. You will have the opportunity to work both behind the scenes and directly with customers.
The program will enrich your knowledge of SAP and the Customer Success board area and give you the professional experience to be ready to serve our customers. We offer full-time employment from day one with practical learning application for your role. Upon successful completion of the program, you will move into a direct customer-facing CSM role in your market and continue to receive mentoring and coaching support to accelerate your growth.
CSM focus areas:
**SAP Supply Chain Management (SCM)** - Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.
**SAP Business Technology Platform (BTP) & SAP Business Data Cloud (BDC)** - Knowledge in database and data management, analytics, application development and integration, intelligent technologies, and AI. Understanding of Integration, Application, Data, Infrastructure, and Security technology domains.
**What You Bring**
+ 2-3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
+ Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity.
+ A cooperative and productive approach to working relationships, internally and externally.
+ A strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
+ An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
+ A resilient mindset, embracing challenges with optimism and consistently striving for growth and success.
+ Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
+ Proficiency in English to engage with our global network.
+ Location: Gurgaon & Bangalore
**The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.**
**About SAP Academy for Customer Success?**
The SAP Academy for Customer Success offers a three-year journey that drives accountability and enhances productivity. It enables graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions - all while learning in a dynamic environment and earning competitive pay and benefits.
#SAPAcademyforCustomerSuccess #SAPCSCareers
SAP's employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our hybrid work setup consists of three days a week in the office or on-site with customers or partners.
We are planning a practical and immersive portion of our program, which will likely involve participants spending four (4) weeks, spread across two trips, in San Ramon, California. This experience is designed to provide unparalleled hands-on learning and networking opportunities. *Please note the in-person component is still in the planning phase, and the final decision will be confirmed by the first quarter of 2026. We will ensure that this information is communicated promptly, and that sufficient time is provided for necessary preparations.
During intensive phases of the program, it is critical that all participants are fully engaged and present to ensure maximum learning and success. As such, vacation will not be approved during some critical times of the program.
#SAPNextGen
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433674 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: Virtual - India #LI-Hybrid

Description
As a Customer Success Manager (CSM) - Amazon Ads Media Products, you will be the key advocate for advertisers, ensuring they achieve maximum value from their media investments across Amazon MX Player, Fire TV, Amazon DSP, and other premium inventory. You will work closely with advertisers, sales, GTM, product, and Ad Ops teams to drive campaign success, optimize performance, and enhance the overall advertiser experience. This role requires a strong strategic mindset, deep expertise in digital media, and a passion for building long-term client relationships.
Key job responsibilities
- Serve as the primary point of contact for advertisers, ensuring seamless onboarding, product/feature adoption, and ongoing success with Amazon's media ad products.
- Act as a strategic consultant, guiding advertisers on best practices for leveraging Amazon's CTV, mobile, and other media solutions to meet their objectives.
- Develop and execute success plans that align with advertiser goals, ensuring long-term growth and retention.
- Provide data-driven insights and recommendations to optimize campaign performance and maximize ROI.
- Partner with sales team to identify expansion opportunities, drive upsell initiatives, and improve advertiser lifetime value.
- Lead post-campaign analysis and reporting, demonstrating impact and uncovering opportunities for optimization.
- Collaborate with product and tech teams to enhance automation, measurement, and optimization capabilities for advertisers.
- Manage cross-functional stakeholder relationships, acting as the bridge between advertisers, internal teams, and external partners.
- Conduct training sessions and share industry best practices to empower advertisers and enhance their media strategies.
- Stay ahead of industry trends, proactively advising advertisers on innovations in digital and OTT advertising.
Basic Qualifications
- MBA
- Experience in advertising
- 5+ Yrs experience
Preferred Qualifications
- Experience in winning and retaining clients and establishing relationships with partners
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Customer Support Representative
Company : Safran Helicopter Engines
Job field : Sales & Marketing
Location : Bangalore , India
Contract type : Permanent
Contract duration : Full-time
Required degree : Bachelor's Degree
Required experience : More than 5 years
Professional status : Professional, Engineer & Manager
# 2025-162027
Apply with one click Any questions ?
**Job Description**
The candidate should be conversant with supply chain functions, customs and export control processes and project monitoring functions related to aerospace products. He / she should have good interpersonal and negotiating skills with ability to develop healthy customer relations and provide prompt feedback to higher management / departments involved. Preferred experience in logistics, military / government e-tendering, warranty management and monitoring of deliveries as per running contracts. The individual should be proactive with good verbal and written communication skills. Have good computer-related skills for managing & accessing ERP/data bases.
FUNCTIONS :
- Represent SafranHE as a focal point to regional customer for all front office activities.
- Interact with SafranHE, France for following activities: -
- Forecasting of spares / product / tooling requirements at customer.
- Procurement - tracking and monitoring of RFQs.
- Tracking and monitoring of repairs
- Management of deliveries - coordinate end-to-end logistics support between France and India.
- Warranty Management.
- Payment dashboard for information management.
- Coordinate logistics for customs clearance of shipments, perform initial checking and receiving, raise appropriate documentation for parts received in conformity/non-conformance with the receiving procedures and inspection requirements.
- Periodic interaction with the customer management to report and address outstanding issues.
- Harness customized software / applications to manage business processes and data bases efficiently.
**Job Requirements**
- Graduate (preferably in Business Related Studies or Engineering)
- 5-10 years of experience in Customer Support and Services (Aviation) in a front office role.
- Team player
- Able to create good relationships
**Company Information**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
Safran is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Customer Success Manager partners closely with their assigned sales partners to ensure LinkedIn customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment?
As a CSM, you will be tasked with serving as a customer champion and advocate?, helping customers realize value from their investment? and partnering on customer retention and expansion. You will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
**Responsibilities:**
+ Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions. ?
+ Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value?
+ Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
+ Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise?
+ Drive AI feature adoption and bring customers on the change journey in the new Agentic future
+ Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
+ Maintain an understanding of LinkedIn's Hiring?products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
+ Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows?
+ Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
+ Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs?
+ Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
+ Work with our global support team to ensure customer escalations are resolved and lean in as needed.
+ Document all communication with customers accurately and in a timely manner via system tools
+ Travel may be required as per customer need to build stronger engagement
**Basic Qualifications:** **?**
+ 6+ years of experience in Customer Success / Account Management / Consulting / Product Training and Enablement / Project Management / Change Management
**?** **Preferred Qualifications:**
+ Recruiting or other applicable talent experience
+ Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
+ Fundamental organization, project management, and time management skills
+ Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
+ Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
+ Fundamental understanding of Sales concepts and Software as a Service
+ Bachelor's degree or equivalent practical experience
**Suggested Skills:**
+ Collaboration
+ Agility
+ Prioritization
+ Business Strategy
+ Customer Success
+ Analytics
+ Project Management
+ Account Management
+ Change Management
+ Customer-centricity
**India Disability Policy**
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit Data Privacy Notice for Job Candidates ?**
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: