5,035 Customer Service & Helpdesk jobs in India

**Join us at Entrust **
At Entrust, we're shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely. 
**Get to Know Us **
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It's the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 
**About the Role:**
We are looking for a proactive and customer-centric Customer Success Manager to support our long-tail enterprise customers. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is passionate about helping customers achieve their goals. You will manage a portfolio of large but lower-touch accounts, ensuring they derive maximum value from our solutions while identifying opportunities for growth and retention.
**Key Responsibilities:**
- Manage a portfolio of long-tail enterprise customers, focusing on satisfaction, retention, and expansion.
- Develop and execute engagement plans tailored to customer needs and lifecycle stages.
- Monitor customer health metrics and proactively address risks and opportunities.
- Serve as the primary point of contact for customer inquiries, escalations, and feedback.
- Collaborate with Sales, Product, and Support teams to ensure seamless customer experiences.
- Identify and surface upsell/cross-sell opportunities to the Sales team.
- Contribute to the development of scalable processes and playbooks for long-tail customer management.
**Basic Qualifications:**
- Bachelor's degree or equivalent experience.
- 4+ years of experience in customer success, account management, or client services in a B2B SaaS environment.
- Strong communication and relationship-building skills.
- Ability to manage multiple accounts with varying needs and priorities.
- Experience with customer success platforms (e.g., Gainsight, Salesforce).
**Preferred Qualifications:**
- Familiarity with IT security, Data and Identity or related domains is a plus.
- Self-starter with a collaborative mindset.
- Comfortable working in a remote, cross-functional team.
- Passionate about customer success and continuous improvement.
At Entrust, we don't just offer jobs - we offer career journeys. Here is what you can expect when you join our team: 
+ Career Growth: Whether you're a budding developer or a seasoned expert, we're invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority. 
+ Flexibility: Life is all about balance. Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. 
+ Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow. 
We believe in securing identities-but it doesn't stop there. At Entrust, we're passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we're creating a community where everyone is encouraged to be themselves. 
**Ready to Make an Impact? **
If you're excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let's build a more secure world-together. 
**Apply today! **
For more information, visit ( .  Follow us on, LinkedIn ( , Facebook ( , Instagram ( , and YouTube ( US roles, or where applicable:_
**Entrust is an** **EEO/AA/Disabled/Veterans** **Employer**
_For Canadian roles, or where applicable:_
**Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.**
_If you require an accommodation, contact_ _._
**Recruiter:**
Richa Srivastava

Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We enable organizations to safeguard their operations, evolve without compromise, and protect their interactions in an interconnected world - so they can transform their businesses with confidence. Entrust supports customers in 150+ countries and works with a global partner network, we are trusted by the world most trusted organizations.

JOB RESPONSIBILITIES:
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
+ Provide assistance to existing customers at critical times of the year
+ Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system's database
+ To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
+ Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
+ Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
+ Provide training to customers on existing functionality
+ Draft training documentation both generically for the system and for customer-specific purposes.
+ Perform additional duties as needed
+ Bachelor's degree in computer science, Information Technology, or related technical discipline preferred
+ Minimum one (1) years of experience in software troubleshooting, technical support, or relevant
+ experience
+ Minimum two (2) years working in Java development along with experience with relational databases or technical experience is required (in particular SQL & XML), PL/SQL highly desirable
+ Experience working to effectively troubleshoot, and problem solve. This includes being able to
+ work independently to analyze the situation, identify obstacles, obtain key pieces of information,
+ and apply knowledge gained to rectify situations and gain mutual resolution
+ Ability to learn new technologies while maintaining high levels of performance in a high-pressure
+ environment
+ Familiarity with web-based applications and software implementation/configuration
+ Strong communication, both written and verbal
+ Ability to build positive and effective relationships with internal teams across all functions
+ Ability to build and maintain positive and effective relationships with customers
+ Demonstrate proactivity and a drive to learn and improve
+ Industry knowledge in the field of Sustainability (both management and reporting) is a plus
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Are you the tech-savvy cloud loving person that has Cloud and IT (information technology) Service Management blood running in your veins? Do you want to be that key person that helps our more strategic enterprise customers achieving the most out of the Microsoft products and services they use? Do you get your energy from making your customers succeed in making their strategic and transformational cloud projects real?
As a CSAM, you are the primary delivery lead and a partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our Digital Cloud platforms. By leveraging your technical expertise, business acumen and industry perspectives you will be responsible for the end-to-end post sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve customer business outcomes. Check out the CSAM role in the Customer Success Unit at Microsoft! Be ready to make impact! This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities and deepen your cloud and industry expertise.
_This role is flexible in that you can work up to (25%) from home._
**Responsibilities**
+ Customer Relationship Management: You will support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues.
+ Customer Success Leadership and Customer Strategy and Growth: You will listen to conversations with customers and begins to align objectives with the current Microsoft portfolio of work in the customer account.
+ You will align with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
+ Customer Success leadership - Delivery and program Management: You will support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
+ You will initiate conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account. Adopts the organizational and customer success strategy and ensure you align Microsoft technology and services with the customer goals and objectives.
+ You will meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved and takes action to drive usage while you develop and leverage an
+ understanding of retention and churn in their customer portfolio to begin identifying potential opportunities where retention may become an issue.
**Qualifications**
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
+ Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
+ OR equivalent experience
+ 5+ years relevant work experience within customer industry
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
+ Project Management Institute (PMI) or equivalent Project Management certification
+ Prosci or equivalent certification
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed.
Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The Customer Success Manager (CSM) partners closely with their assigned sales partners to ensure LinkedIn Customers achieve a significant return on investment and drive business success with their LinkedIn Hiring Solutions investment.
As a CSM you will be tasked with: 
+ Serving as a Customer Champion and Advocate
+ Helping Customers realize value from their investment
+ Partnering on customer retention and expansion.
The CSM will partner with various stakeholders within assigned customers, to ensure effective user and product onboarding and engagement on LinkedIn Hiring products and solutions.
**Responsibilities:**
+ Partner with sales counterparts on prioritized customers to drive overall engagement, identifying value for customer and helping them achieve success with LinkedIn solutions.
+ Act as a trusted consultant and strategic advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed upon operational priorities, leading to full business value
+ Analyze current customer engagement metrics and leverage scaled learning resources to provide new and ongoing product education options, applying a problem-solving mindset to address gaps and drive impact
+ Drive greater customer engagement across complex, global accounts by applying data insights, product, and industry expertise. 
+ Drive AI feature adoption and bring customers on the change journey in the new Agentic future
+ Understand the tech stack of customers and collaborate proactively on driving strong integrations with LinkedIn tools, to provide strong leverage to our customers
+ Maintain an understanding of LinkedIn's Hiring products and industry knowledge to effectively drive customer engagement on relevant features/functionality for their specific business needs
+ Provide best practices to help drive user behavior and product adoption, and map Hiring solutions to existing customer workflows
+ Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success, leveraging a problem-solving approach to remove adoption barriers
+ Maintain an understanding of Hiring products and industry knowledge to effectively drive greater customer engagement on the most relevant features/functionality for their specific business needs
+ Interpret customer insights to drive change in product and act as voice of customer to LinkedIn Product teams, influencing roadmaps and future innovation through strategic input
+ Work with our global support team to ensure customer escalations are resolved and lean in as needed.
+ Document all communication with customers accurately and in a timely manner via system tools
+ Travel may be required as per customer need to build stronger engagement
+ Customer meetings will be spread in India and NAMER time zone, and will require time prioritization
**Basic Qualifications:** **  **
+ 6+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, Change Management.
** ** **Preferred Qualifications:**
+ Recruiting or other applicable talent experience
+ Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
+ Fundamental organization, project management, and time management skills
+ Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
+ Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
+ Fundamental understanding of Sales concepts and Software as a Service
+ Bachelor's degree or equivalent practical experience
**Suggested Skills:**
+ Consulting
+ Customer success
+ Business Strategy
**India Disability Policy**
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit Data Privacy Notice for Job Candidates **
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants:

Customer Support Representative
Req ID: 79724
Location:
Bangalore, Karnataka, India,
In our ' **always on** ' world, we believe it's essential to have a genuine connection with the work you do.
**How You'll Help Us Connect the World:**
+ Follow established procedures to ensure effective and efficient operations within the Customer Service department.
+ Monitor programs and processes to ensure on-time delivery and meet customer expectations, while maintaining and developing in-depth knowledge of company systems and processes.
+ Manage orders from receipt through invoicing, leveraging supply chain capabilities and current status.
+ Resolve customer order issues using process knowledge and problem-solving skills.
+ Develop thorough knowledge of Enterprise products and apply it to support internal and external customers, business partners, and the sales organization.
+ Provide product literature and documentation when appropriate.
+ Report and manage daily metrics.
+ Handle inbound/outbound communications regarding order entry, confirmations, acknowledgements, changes, and website inquiries.
+ Provide support and backup assistance to peers.
+ Communicate with internal teams on order scheduling and potential issues.
+ Set customer expectations and priorities for the supply chain.
+ Identify opportunities to improve efficiency and enhance customer satisfaction.
+ Support quality and warranty processes as needed.
+ Guide customers toward higher revenue and margin products when appropriate.
+ Participate in ongoing training on products, processes, and business skills.
+ Maintain constructive and cooperative relationships with customers, prospects, colleagues, and supervisors.
+ Support and participate in overall business development activities.
+ Continuously improve communication methods and tools.
+ Perform other duties as required by business needs.
**Required Qualifications for Consideration:**
+ Graduate with preferably 5+ years of relevant experience
+ Experience in Order processing/Order management.
+ SAP (SD) module.
**You Will Excite Us If You Have:**
+ SAP (MM) experience is a good to have.
+ Hands on experience in MS Office.
**Why CommScope:**
CommScope is on a quest to deliver connectivity that empowers how we live, work, and learn. Our employees push the boundaries of communications technology that enables game-changing discoveries like 5G, the Internet of Things, and gigabit speeds for everyone, everywhere. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
If you want to grow your career alongside bright, passionate, and caring people who strive to create what's next.come connect to your future at CommScope.
CommScope is an Equal Opportunity Employer (EEO), including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process, please contact us to submit your request at You can also learn more about CommScope's accommodation process and EEO policy at Segment:** Supply Chain, SAP, Customer Service Representative, ERP, Customer Service, Operations, Technology

**Position:**
IT Service Desk Analyst I
**Job Description:**
**What you'll be doing:**
Provides accurate solutions to user problems to ensure user's productivity.
Responds to all web Tickets received by the Lv1 team (Email, Web Tickets).
Follows escalation processes and refers more difficult and time consuming issues to the next corresponding support group when appropriate.
Maintains a professional support image at all times being courteous and helpful.
Enhances and develops quality support methods and communication skills through coaching and feedback.
Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on
customer satisfaction.
Acquires and maintains current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions
to customers.
Assists in special product-related issues as needed.
First point of contact for providing support for all IT applications and systems to internal end users.
Applies knowledge of information systems and services to investigate and identify applications, systems and network problems. Uses tools,
techniques and knowledge bases to resolve issues.
**What We Are Looking For:**
Has minimum 3 years of experience in a could apps knowledge / global service delivery team.
Has solid knowledge of IT service norms such as customer satisfaction, call closure norms such as response time, resolution time, etc.
Has excellent written and verbal communication skills.
Has a good understanding of how the IT helpdesk function integrates with other IT functions in accomplishing the desired results in the
required areas.
Has experience in exercising tact and diplomacy for sensitive situations.
Has aptitude to understand Arrow procedures, evaluate appropriate alternatives and make a judgment based on the analysis of factual
information.
Willingness to work in 24*& 7 environment
Willing to work in night shifts
What's In It For You
Training and professional development
Performance coaching
Work with fun team in a supportive environment
Work at a strong and growing company
Community involvement opportunities
Lucrative night shift allowances
**Location:**
IN-KA-Bangalore, India (SKAV Seethalakshmi) GESC
**Time Type:**
Full time
**Job Category:**
Information Technology
Arrow Electronics, Inc.'s policy is to provide equal employment opportunities to all qualified employees and applicants without regard to race, color, religion, age, sex, marital status, gender identity or expression, sexual orientation, national origin, disability, citizenship, veran status, genetic information, or any other characteristics protected by applicable state, federal or local laws. Our policy of equal employment opportunity and affirmative action applies to all employment decisions personnel policies and practices, or programs.

+ Work with the Operations Management team, ensuring Engineers and Architects have the proper skills and experiences to support Managed Servicescustomers.
+ Manage escalation bridges for major incidents or problems for Managed Services customers.
+ Create and present Root Cause Analysis for all major Incidents and problems.
+ Generate Managed Services reporting and Key Performance Indicators (e.g. MTTR).
+ Learn, follow, and improve processes and compliance functions.
+ Create and update documentation including Standard Operating Processes and Procedures.
+ Perform training for new employees.
+ An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time +8, and Japan Time +16)
+ Integrate with Managed Services teams and Managed Services customers. Specifically, you will collaborate, coordinate, and communicate with your peer Customer Service Managers, Engineers, Architects, Service Desk Representatives, as well as customer executives and supporting team members.
+ Act as the escalation point for all Managed Services operational requests and issues.
+ Provide operational oversight to Managed Services customers.
+ Be customer-facing for daily operations.
+ Attend all internal and external meetings related to assigned customers.
+ Participate in onboarding new customers to operational readiness.
+ Have demonstrative experiences with ITIL Service Management practices, including Incident, Change Enablement, Service Request, Major IncidentManagement, Problem Management, Knowledge Management, and Asset Management.
+ Own the delivery of managed services and are responsible for the health of the services, independently of which department or group within WWT or an OEM the services are sourced.
+ Demonstrate extreme ownership for customers.
+ Learn to navigate the organization quickly and effectively.
+ Review all incidents, major incidents, changes, requests, problems, and all Managed Services monitoring tools for assigned customers daily, with a heavy focus on ticket and process quality.
+ Monitor SLA/SLT/SLO measurements to ensure compliance daily for assigned customers.
+ Must be able to anticipate, remediate, and report risks.
+ You must act with a problem-solving mindset.
+ Prepare and conduct weekly, monthly, and quarterly operations meetings for all assigned Managed Service customers.
+ Build, develop, and maintain OEM and Vendor relationships.
+ **Education** College degree or **2 years of experience** in an IT service desk environment.
+ **Certifications** ITIL Foundation Certification (preferred).
+ **Work Experience** Experience supporting **customer incidents, requests, and problems** in an IT environment. Prior **IT Service Desk experience preferred** .
+ **Specialized Knowledge, Skills, and Abilities**
+ **Excellent customer service and communication skills (written & verbal) both in English and Japanese**
+ **Japanese proficiency level of JPLT N3 or above**
+ Knowledge of **MS Windows, MS Office, and ServiceNow** .
+ Ability to **prioritize and multitask effectively** in a high-paced environment.
+ Strong **problem-solving skills** and ability to work within defined methodologies.
+ Ability to **work independently and in a team-oriented environment** .
#LI-PR1
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.

It's not just about your career or job title. It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.
**Service Engineer**
**Location - Silliguri**
**About Us:**
With more than 27,000 employees in over 50 countries around the world, Wabtec provides innovative solutions to our freight rail, passenger transit and industrial customers. Today, Wabtec is a leading supplier of freight car and locomotive products. We are a global leader in rail friction, HVAC and pantographs. Our customers depend on us for the development and production of electronic recording, measuring and communications systems. Our focus on advanced engineering and new product development has resulted in more than 4,000 active patents.
**Role Summary/Purpose:**
The Service Engineer will provide clear direction's on the activities to be performed for maintaining scheduled / unscheduled maintenance / Heavy Maintenance / wreck Repair of 4500 HP and 6000 HP locomotives. within timelines, cost and quality including all appropriate documentation as per warranty schedule
**Essential Responsibilities:**
The Engineer will perform activities to ensure that Locomotive Maintenance including scheduled / unscheduled maintenance / Heavy Maintenance / wreck Repair is within timelines, cost and quality including all appropriate documentation.
The Service engineer will ensure that the Indian Railways & Wabtec Technician adheres to work scopes and escalate to Site STM any noncompliance.
Encourage and maintain safe work environment.
Maintain clean and orderly work areas.
Responsible for compliance with local regulations and specific local customer safety policies in his work area.
**Qualifications/Requirements:**
BE/B. Tech in Engineering or Diploma applicable technical training with 7- 12 years applicable operations experience in maintenance of Locomotives, and/or transportation/rolling stock equipment.
Willingness to work in 24x7 operations- different shifts, various days.
Experience in Microsoft office applications.
Ability to work in shop environment.
Prior experience in the transportation industry.
**Desired Characteristics:**
- Technical experience working on rolling stock products Engines / Bogies / Brake Systems / Traction Motors / Control Systems, etc.
- Ability to analyze and troubleshoot faults in Locomotive running and oversee specific job works.
- Should be comfortable in learning & adopting IT systems for monitoring & maintaining Locomotives
Ability to promote safe & environmentally compliant work practices
**Who are we?**
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.
Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! Commitment to Embrace Diversity:**
Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.
To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.
We believe in hiring talented people of varied backgrounds, experiences, and styles. People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start **Caring. Connecting. Growing together.**
We are looking for a knowledgeable and proactive advocate to support and enhance the performance of our Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance
**Primary Responsibilities:**
+ Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
+ Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
+ Guide patients in navigating online pharmacy platforms and mobile applications
+ Resolve issues related to prescription delays, billing, and insurance claims
+ Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
+ Document all interactions accurately in the system
+ Collaborate with pharmacists, technicians, and other departments for medication-related concerns
+ Escalate complex issues to appropriate personnel when necessary
+ Maintain compliance with HIPAA and other healthcare privacy regulations
+ Handle up to 2.5 concurrency Chats
+ Take chat messages per day from customers who have questions about their health benefits
+ Support secure email inquiries
+ Use personality and our tools to help customers through the health care benefits available to them
+ Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
+ Provide product information, use service engagement skills, and efficiently use service resources
+ Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
+ App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
+ Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
+ Adapt to continual change as the department fine-tunes the messaging program"
+ Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualification:**
+ Any Graduate Degree
**Preferred Qualification:**
+ Customer Service experience
**Soft Skills:**
+ General knowledge of computers and business operations
+ Proven ability to communicate articulately and credibly
+ Solid keyboard skills and experience using helpdesk, ordering or CRM software
+ Demonstrated ability to achieve service goals
+ Success in highly automated environment
+ Dynamic and engaging written communication style
+ Excellent interpersonal and business communications skills - verbal and written
+ Demonstrated self-motivation
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._