6,547 Customer Service & Helpdesk jobs in India
Technical Customer Support, II
Pune, Maharashtra
Zebra Technologies
Posted 2 days ago
Job Viewed
Job Description
Remote Work: Hybrid
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
Overview:
At Zebra, we are a community of innovators who come together to create new ways of working to make everyday life better. United by curiosity and care, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges.
Being a part of Zebra Nation means being seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries to redefine the work of tomorrow for organizations, their employees, and those they serve.
You have opportunities to learn and lead at a forward-thinking company, defining your path to a fulfilling career while channeling your skills toward causes that you care about - locally and globally. We've only begun reimaging the future - for our people, our customers, and the world.
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Responsibilities:
+ Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Qualifications:
Minimum Education: High School or equivalent vocational qualification / experience
Minimum Work Experience (years) : 1-2 years of experience
Key Skills and Competencies:
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
Travel Requirements: Up to 10%
Able to Telework? Yes - hybrid work approach
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com ( email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.
This advertiser has chosen not to accept applicants from your region.
0
Customer Success Manager - Cloud
Bangalore, Karnataka
IBM
Posted 2 days ago
Job Viewed
Job Description
**Introduction**
As a Customer Success Manager (CSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
Your Role and Responsibilities
In a typical day, you will be owning the execution plan for customers. As their business need change, you will need to assess and recalculate the path to success. You will interact regularly with the customer's team and even take action to make changes to the customer's cloud account to execute your recommendations. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.
*
Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
*
Lead discussions and manage customer's commitment based discounts across all savings instruments.
*
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
*
Perform analysis and present regular operational reviews to customer & Apptio leadership
*
Collaborate with an internal global team to grow a strategically important part of the Apptio business
*
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
*
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
**Required technical and professional expertise**
*
Overall, 5+ years of industry experience.
*
Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
*
Plan, execute and track new and existing customers Cloud Savings Program across CSP's .
*
Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)
*
Track record of increasing FinOps maturity
*
Demonstrated ability to break down complex problems into sub-tasks and track outcomes
*
Experience in customer-facing roles such as consulting, customer success or equivalent experience
*
Lead discussions and manage customer's commitment based discounts across all savings instruments.
*
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
*
Perform analysis and present regular operational reviews to customer & Apptio leadership
*
Collaborate with global team to grow a strategically important part of the Apptio business
*
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
*
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
*
Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts
**Preferred technical and professional experience**
*
AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)
*
Skilled at building relationships with customers and co-workers
*
Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
As a Customer Success Manager (CSM) for Apptio line of products, you will be responsible for ensuring that customers have a successful experience using the products, provide ongoing support to customers, monitor their usage of the product, and identify opportunities for upselling or cross-selling. Serve as the primary point of contact for a portfolio of customers, handling any issues or questions they may have and working to ensure their overall satisfaction with the product.
**Your role and responsibilities**
Your Role and Responsibilities
In a typical day, you will be owning the execution plan for customers. As their business need change, you will need to assess and recalculate the path to success. You will interact regularly with the customer's team and even take action to make changes to the customer's cloud account to execute your recommendations. You will identify gaps that the customer may have that would prevent them from achieving that success and then build plans to close those gaps. Working closely with FinOps Principals, you will document and present your findings with the customer and encourage open productive discussion.
*
Plan, execute and track new and existing customers Cloud Savings Program across AWS and/or Azure.
*
Lead discussions and manage customer's commitment based discounts across all savings instruments.
*
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
*
Perform analysis and present regular operational reviews to customer & Apptio leadership
*
Collaborate with an internal global team to grow a strategically important part of the Apptio business
*
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
*
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams.
**Required technical and professional expertise**
*
Overall, 5+ years of industry experience.
*
Hands-on experience with a cloud vendor (AWS or Azure or GCP). Certification in AWS Practitioner or Azure AZ900
*
Plan, execute and track new and existing customers Cloud Savings Program across CSP's .
*
Deep knowledge of rate optimization at AWS (Savings Plans, Reserved Instances)
*
Track record of increasing FinOps maturity
*
Demonstrated ability to break down complex problems into sub-tasks and track outcomes
*
Experience in customer-facing roles such as consulting, customer success or equivalent experience
*
Lead discussions and manage customer's commitment based discounts across all savings instruments.
*
Analyze customer business objectives and use the Apptio Cloudability platform to build insightful reporting, dashboards and savings program
*
Perform analysis and present regular operational reviews to customer & Apptio leadership
*
Collaborate with global team to grow a strategically important part of the Apptio business
*
Partner with other Apptio domain experts to bring together the collective suite of Apptio products to generate insights across customers total IT spend
*
Be the voice of the customer, champion and advocate for customer requirements with our Product and Engineering teams
*
Excellent verbal, written and interpersonal communication skills in both technical and non technical contexts
**Preferred technical and professional experience**
*
AWS Certified Solution Architect - Associate or higher (or equivalent knowledge)
*
Skilled at building relationships with customers and co-workers
*
Proven track record of developing frameworks to solve ambiguous problems and leveraging data to derive insights that lead to actionable recommendations
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
1
Senior Engineer, Technical Support - 1:1 Customer Engagement
Pegasystems
Posted 3 days ago
Job Viewed
Job Description
Senior Engineer, Technical Support - 1:1 Customer Engagement
Job Category: Client Support
Location: India - Telangana - Hyderabad
**Meet Our Team:**
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**Picture Yourself at Pega:**
The Principal Technical Support Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.
**What You'll Do at Pega:**
The PTSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
**Who You Are:**
+ Should be ready to work in Support coverage in rotational shifts
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
+ Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
+ Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
+ Proven ability to interact directly with customers at all levels
+ Demonstrated customer-facing skills including expectation management, communication skills, information management
+ Demonstrated effective oral and written communication skills, including poise in pressure situations
+ Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
+ Troubleshooting and debugging experience would be an added advantage
**What You've Accomplished:**
+ 4 to 9 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
+ 4+ years of experience as a Java, J2EE software developer
+ 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
+ Demonstrated ability to successfully interact in technical discussions.
+ Strong analytical and problem-solving skills.
+ Should have extensive experience at Core Java, JSP, Servlets and JDBC
+ In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#LI-SJ1
Job ID: 22281
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
Job Category: Client Support
Location: India - Telangana - Hyderabad
**Meet Our Team:**
We are face of Pega. Our aim is to Providing world class technical support and advice on the use of Pegasystems' Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with best colleagues and customers across the globe.
**Picture Yourself at Pega:**
The Principal Technical Support Engineer (PTSE) is a key technical role within Global Customer Support (GCS) and the first point of contact to customers to address issues. This position develops customer satisfaction and loyalty by providing superior support services for Pega's products.
**What You'll Do at Pega:**
The PTSE uses their understanding of Pegasystems' products, the technical environment in which they run, and our customers' business objectives to drive support cases to timely and quality clarification and subsequent resolution by themselves or others in Pega
**Who You Are:**
+ Should be ready to work in Support coverage in rotational shifts
+ Ability to identify, propose and implement solutions and ability to work in a flexible, team environment
+ Aptitude for quickly understanding complex technical issues, understand customer end-to-end deployments, products and underlying architecture
+ Advanced teamwork skills with the ability to collaborate and negotiate with other groups and manage conflict
+ Proven ability to interact directly with customers at all levels
+ Demonstrated customer-facing skills including expectation management, communication skills, information management
+ Demonstrated effective oral and written communication skills, including poise in pressure situations
+ Good to have: Experience working with J2EE Application Servers (preferably Websphere, Weblogic and Tomcat) and/or relational databases (preferably Oracle, DB2 and UDB)
+ Troubleshooting and debugging experience would be an added advantage
**What You've Accomplished:**
+ 4 to 9 years of experience in a technical role involving Java, J2EE expertise and databases programming experience.
+ 4+ years of experience as a Java, J2EE software developer
+ 2+ years of experience as a J2EE servers administrator and J2EE server software products support with exposure to database concepts and administration
+ Demonstrated ability to successfully interact in technical discussions.
+ Strong analytical and problem-solving skills.
+ Should have extensive experience at Core Java, JSP, Servlets and JDBC
+ In-depth knowledge of OOPS concepts, Multithreading, Exception Handling, Collections concepts and File systems
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
#LI-SJ1
Job ID: 22281
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.
This advertiser has chosen not to accept applicants from your region.
2
Sr. Customer Success Account Manager
Gurgaon, Haryana
Microsoft Corporation
Posted 3 days ago
Job Viewed
Job Description
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities. Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback.
**Responsibilities**
**Customer Relationship Management**
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
**Customer Success Leadership**
Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
**Technical Relevance**
Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
**Qualifications**
**Required/minimum qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Additional or preferred qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
+ Project Management Institute (PMI) or equivalent Project Management certification.
+ Prosci or equivalent certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
**Responsibilities**
**Customer Relationship Management**
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Maps internal roles to customer priorities to action the needs of customers and provides input into customer priorities. Holds, maintains, and nurtures internal stakeholder relationships. Influences and challenges senior/executive internal stakeholders. Leads business value conversations at customer executive levels and coaches others to communicate effectively in business value conversations.
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Creates, influences, and evolves healthy, strategic relationships with key customer stakeholders, partners, and technical professionals to lead quality solution delivery and health using partnerships with other account team leaders and lead orchestration across internal/external stakeholders. Expands and holds accountability for executive customer and partner relationships with a focus on leading the definition of business outcomes and how to align Microsoft strategy to customer business priorities.
Synthesizes and combines various insights from their team and customer industry regarding business and Information Technology objectives for customer organizations using partnership with other account team leaders. Identifies customer priorities with shared accountability for the creation of shared customer account plans to support customer objectives specific to the customer's business transformation programs and common to the industry. Provides leadership to the team to execute support and consumption delivery programs. Uses industry trends and program delivery progress to identify priority area to drive customer environmental health outcomes. Shares industry trends with customers in terms of Microsoft current practices for their industry.
**Customer Success Leadership**
Leverages and improves upon methods for identifying, monitoring, and mitigating actual and potential blockers to consumption through data analysis and customer feedback. Mobilizes resources to address actual and potential blockers to consumption, ensure delivery on and continuously refine Customer Success Plans (CSPs), and identify opportunities for consumption optimization. Holds accountability for identified consumption milestones and their completion. Partners with customers to understand their business objectives and priorities, identify cross-selling and add-on opportunities, optimize usage, drive adoption, prioritize Microsoft products and services delivery to meet the most critical agreed-upon customer outcomes and account priorities, and develop and execute CSPs to meet them in order to manage consumption holistically across the entire portfolio. Proactively drives business growth strategies.
In partnership with key stakeholders and executives, develops and delivers strategic roadmaps for executing program planning and customer-facing program review, prioritizing engagements, and influencing key stakeholder and executive expectations to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success. Leverages, improves upon, and streamline Microsoft delivery management methodologies, processes, and tools to improve and mitigate risks to customer operational health. Proactively anticipates, identifies, and mitigates customer blockers and risks by leveraging Microsoft solutions and services, and develops deliverable programs of work. Orchestrates delivery resources to facilitate value realization with a focus on driving operational health. Leads delivery program reviews with internal stakeholders to ensure alignment on customer outcomes and account priorities. Leads escalation management and communications for delivery programs in the customer account.
Drives conversations with customers to demonstrate alignment between customer objectives and the current Microsoft portfolio of work in the customer account. Embraces the organizational and customer success strategy to maximize customer's investments and value. Drives and agrees upon a long-term approach to fuel adoption of Microsoft technology and services in alignment with the customer's goals and objectives. Drives account team planning, promoting business and technical needs for change to challenge customer thinking that drives transformation towards modern digital approaches. Aligns with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work. Challenges the customer and influences their strategic decision making, driving the case for change towards improved operational health.
**Technical Relevance**
Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities (e.g., Azure, Modern Work, Dynamics) to expand upon and accelerate customer needs and priorities. Leverages deep foundational industry, technical expertise, and visionary mindset to enable customer success. Articulates cross-cloud technology, solutions, and services in a compelling way to internal and external stakeholders. Evangelizes Microsoft's position in the customers' cloud technology marketplace against competitors. Leverages understanding of the customer's technology platform and Microsoft's technology roadmap to enable customer digital transformation.
**Qualifications**
**Required/minimum qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
**Additional or preferred qualifications**
+ Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 10+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 12+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
+ 5+ years relevant work experience within customer industry.
+ Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
+ Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
+ Project Management Institute (PMI) or equivalent Project Management certification.
+ Prosci or equivalent certification.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
3
Senior Technical Support Specialist - I&L
Bengaluru, Karnataka
Autodesk
Posted 3 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD91690
**Position Overview**
Using your expertise in computer troubleshooting and communication, you will focus on solving client software SSO Configuration, software installation, and licencing issues. Issue need to be analysed, documented, and resolved, creating an outstanding customer experience, and enhancing the team's knowledge. You will report to a Technical Support Manager and require the use of critical thinking, risk tolerance, and independent decision.
You will resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in different proactive support activities, presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Your role will entail research, dealing with systems directly, and troubleshooting systems and programs to isolate program and system conflicts that may cause clients to do what they do best - design and build.
The work location will be in Bangalore, India and you are expected to relocate to Bangalore for Hybrid working. The working hours will be AMER hours.
**Responsibilities**
+ Partner with Autodesk Enterprise and Premium customers to ensure successful deployment of SSO
+ Partner with all customers for system-related restrictions that resolve installation or license issues
+ Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships
+ Document support interactions in a company-wide case management system
+ Utilize knowledge of the customer environment to resolve issues promptly
+ Research, verify, and document product defects
+ Handle the personal backlog of support requests
+ Engage with all Autodesk customers by providing solutions, direction, and general troubleshooting for solving client SSO Configuration, installation, and licensing issues
+ Prioritize critical technical issues and ensure the most effective resolution of all issues
**Minimum Qualifications**
+ Working knowledge of Identity Management and SSO with exposure to some of the following: Azure SSO, Okta, Google Workplace, PingOne, PingFederate, ADFS, OneLogin
+ 7+ years' experience administering or supporting Windows Desktop and Server infrastructure, including Active Directory and Group Policy
+ Understanding of internet and network infrastructure technologies (DNS, DHCP, TCP/IP, routing and network security)
+ Mandatory knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
+ Troubleshooting experience installing or fixing install and software problems; this is an IT-focused need
+ English written and verbal communication skills
+ Good customer service, troubleshooting, and analytical skills
+ Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)
**The Ideal Candidate**
+ Is people-minded: empathizing with, responding to, and problem-solving customer issues
+ Is prompt: make decisions based on sound logic and consideration of the consequences
+ Is organized: clarify assignments, prioritize work, and pay attention to ensure work is done
+ Is strategic: offer articulate recommendations and rationale and building support with important decision-makers
+ Is a wet sponge: listening to others to communicate technical information
+ Learning from mistakes, adapting to change, and seeking out ways to develop new skills
+ Is influential: be a role model inspiring others and affecting a positive impact
+ Working knowledge of on-premise (VDI) and hosted (DaaS) virtualization technologies (Citrix, VMWare, Azure, AWS, etc.)
+ MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD91690
**Position Overview**
Using your expertise in computer troubleshooting and communication, you will focus on solving client software SSO Configuration, software installation, and licencing issues. Issue need to be analysed, documented, and resolved, creating an outstanding customer experience, and enhancing the team's knowledge. You will report to a Technical Support Manager and require the use of critical thinking, risk tolerance, and independent decision.
You will resolve customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in different proactive support activities, presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).
Your role will entail research, dealing with systems directly, and troubleshooting systems and programs to isolate program and system conflicts that may cause clients to do what they do best - design and build.
The work location will be in Bangalore, India and you are expected to relocate to Bangalore for Hybrid working. The working hours will be AMER hours.
**Responsibilities**
+ Partner with Autodesk Enterprise and Premium customers to ensure successful deployment of SSO
+ Partner with all customers for system-related restrictions that resolve installation or license issues
+ Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships
+ Document support interactions in a company-wide case management system
+ Utilize knowledge of the customer environment to resolve issues promptly
+ Research, verify, and document product defects
+ Handle the personal backlog of support requests
+ Engage with all Autodesk customers by providing solutions, direction, and general troubleshooting for solving client SSO Configuration, installation, and licensing issues
+ Prioritize critical technical issues and ensure the most effective resolution of all issues
**Minimum Qualifications**
+ Working knowledge of Identity Management and SSO with exposure to some of the following: Azure SSO, Okta, Google Workplace, PingOne, PingFederate, ADFS, OneLogin
+ 7+ years' experience administering or supporting Windows Desktop and Server infrastructure, including Active Directory and Group Policy
+ Understanding of internet and network infrastructure technologies (DNS, DHCP, TCP/IP, routing and network security)
+ Mandatory knowledge of Operating Systems and general program installation experience: Windows (Primary), MAC (Secondary), Linux (occasional need)
+ Troubleshooting experience installing or fixing install and software problems; this is an IT-focused need
+ English written and verbal communication skills
+ Good customer service, troubleshooting, and analytical skills
+ Proficient in Microsoft Office, Slack, Teams, or defect tracking system (JIRA)
**The Ideal Candidate**
+ Is people-minded: empathizing with, responding to, and problem-solving customer issues
+ Is prompt: make decisions based on sound logic and consideration of the consequences
+ Is organized: clarify assignments, prioritize work, and pay attention to ensure work is done
+ Is strategic: offer articulate recommendations and rationale and building support with important decision-makers
+ Is a wet sponge: listening to others to communicate technical information
+ Learning from mistakes, adapting to change, and seeking out ways to develop new skills
+ Is influential: be a role model inspiring others and affecting a positive impact
+ Working knowledge of on-premise (VDI) and hosted (DaaS) virtualization technologies (Citrix, VMWare, Azure, AWS, etc.)
+ MCSA/MCSE certifications in Windows, Windows Server, Cloud, Productivity, or Mobility
#LI-NB1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
This advertiser has chosen not to accept applicants from your region.
4
Senior Manager, Customer Service (Night Shift)
Bangalore, Karnataka
ThermoFisher Scientific
Posted 4 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As a Senior Manager, Customer Service at Thermo Fisher Scientific Inc., you will be part of a world-class team dedicated to delivering outstanding customer experiences. You will play a crucial role in driving operational efficiency in key transactional areas that are vital to our business success!
You will work closely with various teams throughout the organization to guarantee a seamless and uniform customer experience. Taking charge of a team of enthusiastic customer care professionals, you will outline responsibilities, prioritize tasks, and define specific objectives to meet top-notch performance criteria.
**Major areas of responsibility:**
+ Encourage and cultivate the customer care team.
+ Manage day-to-day operations of a complex customer care organization.
+ Recruit, direct, mentor, and encourage team leads and members to support our vision and mission.
+ Establish clear goals to guarantee effective prioritization of tasks.
+ Develop and complete tactical initiatives, including process improvements.
+ Keep an eye on and boost critical metrics, with a focus on customer allegiance scores (CAS).
+ Participate in regional integration initiatives to build scalable solutions for future growth.
+ Manage key points of contact for strategic accounts.
+ Coordinate Service Level Agreements (SLAs) with key collaborators.
+ Contribute to planning and implementing initiatives within the Customer Care team.
+ Manage operational budgets.
+ Foster a culture of continuous improvement.
**Required education/experience:**
+ 5-8 years of experience managing and leading in a customer care environment.
+ Bachelor's or equivalent experience from an accredited institution.
+ Proficiency in English, both written and verbal.
+ Proficient knowledge of customer support procedures and matrix structures.
+ Outstanding communication and relationship-building skills.
+ Proven ability to plan and work autonomously.
+ Effective cross-functional collaborator with a 'One Team' approach.
+ Proven track record of influencing senior levels and mentorship experience.
+ Strong interpersonal and organizational skills.
+ Skilled in managing customer support teams effectively.
+ Risk-averse and Agile attitude.
+ Experience managing budgets.
+ Ability to inspire, empower, mentor, and coach team members.
+ Demonstrated expertise in developing and implementing best practices.
+ Experience in stakeholder management
+ Mastery in following processes and tracking important metrics.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As a Senior Manager, Customer Service at Thermo Fisher Scientific Inc., you will be part of a world-class team dedicated to delivering outstanding customer experiences. You will play a crucial role in driving operational efficiency in key transactional areas that are vital to our business success!
You will work closely with various teams throughout the organization to guarantee a seamless and uniform customer experience. Taking charge of a team of enthusiastic customer care professionals, you will outline responsibilities, prioritize tasks, and define specific objectives to meet top-notch performance criteria.
**Major areas of responsibility:**
+ Encourage and cultivate the customer care team.
+ Manage day-to-day operations of a complex customer care organization.
+ Recruit, direct, mentor, and encourage team leads and members to support our vision and mission.
+ Establish clear goals to guarantee effective prioritization of tasks.
+ Develop and complete tactical initiatives, including process improvements.
+ Keep an eye on and boost critical metrics, with a focus on customer allegiance scores (CAS).
+ Participate in regional integration initiatives to build scalable solutions for future growth.
+ Manage key points of contact for strategic accounts.
+ Coordinate Service Level Agreements (SLAs) with key collaborators.
+ Contribute to planning and implementing initiatives within the Customer Care team.
+ Manage operational budgets.
+ Foster a culture of continuous improvement.
**Required education/experience:**
+ 5-8 years of experience managing and leading in a customer care environment.
+ Bachelor's or equivalent experience from an accredited institution.
+ Proficiency in English, both written and verbal.
+ Proficient knowledge of customer support procedures and matrix structures.
+ Outstanding communication and relationship-building skills.
+ Proven ability to plan and work autonomously.
+ Effective cross-functional collaborator with a 'One Team' approach.
+ Proven track record of influencing senior levels and mentorship experience.
+ Strong interpersonal and organizational skills.
+ Skilled in managing customer support teams effectively.
+ Risk-averse and Agile attitude.
+ Experience managing budgets.
+ Ability to inspire, empower, mentor, and coach team members.
+ Demonstrated expertise in developing and implementing best practices.
+ Experience in stakeholder management
+ Mastery in following processes and tracking important metrics.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
5
Manager, Customer Service (Night Shift)
Bangalore, Karnataka
ThermoFisher Scientific
Posted 4 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services. You will be responsible for driving customer experience and delivering operational efficiency in key transactional areas that are critical to the success of the business.
You will work closely with the wider Thermo Fisher Customer Service organization and commercial teams to ensure great and consistent customer experience for our customers. You will be also responsible for managing team leaders, supervisors and customer service team members to ensure that they are clear on roles, responsibilities and priorities, and that they deliver to mutually agreed goals to the highest performance standards.
**Major areas of responsibility:**
+ Empower and develop a customer service team to maintain high engagement levels.
+ Day to day manage complex customer service operations, focusing on order management, quotations, master data, and administrative processes.
+ Recruit, direct, mentor, and encourage team leads, supervisors, and team members to support the company's vision and mission.
+ Set clear goals for employees to ensure work prioritization.
+ Contribute as a senior leader in developing operating plans and driving process improvement, automation, and efficiency projects.
+ Track and improve Key Performance Indicators, particularly focusing on driving the customer allegiance score (CAS).
+ Engage in regional integration initiatives to build scalable solutions for future growth.
+ Manage key partner expectations and support issue resolution activities.
+ Maintain relevant SLA's with key partners.
+ Establish and uphold positive relationships with regional commercial and supporting functional teams.
+ Participate in setting strategy and actions to achieve company goals and targets.
+ Responsible for managing operational budgets
+ Nurture an atmosphere of continuous advancement within the Customer Service team.
+ Consistently work on initiatives to enhance customer happiness.
**Required education/experience:**
+ 5 years of demonstrated expertise in managing individuals and taking the lead in a customer service setting.
+ Bachelor's degree or equivalent experience from a college or university.
+ Proficiency in English, both written and verbal. Additional European language skills are an advantage.
+ Proficient knowledge of service and customer service procedures within matrix organizations.
+ Excellent communication and relationship-building skills.
+ Ability to plan work and operate with a high degree of autonomy.
+ Strong cross-functional collaborator and 'One Team' problem solver.
+ Proven track record of influencing senior levels and mentoring experience.
+ Strong interpersonal and organizational skills.
+ Demonstrated ability to meet balanced business objectives, including employee, customer, and financial goals.
+ Experience handling budgets.
+ Ability to encourage, empower, mentor, and coach.
+ Experience developing and implementing standard processes.
+ Experience in partner management.
+ Experience with process adherence and Key Performance Indicator management & tracking.
+ Experience in commercial and accounting areas preferred.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As a Customer Service Manager, you will be responsible for the customer service team in Global Business Services. You will be responsible for driving customer experience and delivering operational efficiency in key transactional areas that are critical to the success of the business.
You will work closely with the wider Thermo Fisher Customer Service organization and commercial teams to ensure great and consistent customer experience for our customers. You will be also responsible for managing team leaders, supervisors and customer service team members to ensure that they are clear on roles, responsibilities and priorities, and that they deliver to mutually agreed goals to the highest performance standards.
**Major areas of responsibility:**
+ Empower and develop a customer service team to maintain high engagement levels.
+ Day to day manage complex customer service operations, focusing on order management, quotations, master data, and administrative processes.
+ Recruit, direct, mentor, and encourage team leads, supervisors, and team members to support the company's vision and mission.
+ Set clear goals for employees to ensure work prioritization.
+ Contribute as a senior leader in developing operating plans and driving process improvement, automation, and efficiency projects.
+ Track and improve Key Performance Indicators, particularly focusing on driving the customer allegiance score (CAS).
+ Engage in regional integration initiatives to build scalable solutions for future growth.
+ Manage key partner expectations and support issue resolution activities.
+ Maintain relevant SLA's with key partners.
+ Establish and uphold positive relationships with regional commercial and supporting functional teams.
+ Participate in setting strategy and actions to achieve company goals and targets.
+ Responsible for managing operational budgets
+ Nurture an atmosphere of continuous advancement within the Customer Service team.
+ Consistently work on initiatives to enhance customer happiness.
**Required education/experience:**
+ 5 years of demonstrated expertise in managing individuals and taking the lead in a customer service setting.
+ Bachelor's degree or equivalent experience from a college or university.
+ Proficiency in English, both written and verbal. Additional European language skills are an advantage.
+ Proficient knowledge of service and customer service procedures within matrix organizations.
+ Excellent communication and relationship-building skills.
+ Ability to plan work and operate with a high degree of autonomy.
+ Strong cross-functional collaborator and 'One Team' problem solver.
+ Proven track record of influencing senior levels and mentoring experience.
+ Strong interpersonal and organizational skills.
+ Demonstrated ability to meet balanced business objectives, including employee, customer, and financial goals.
+ Experience handling budgets.
+ Ability to encourage, empower, mentor, and coach.
+ Experience developing and implementing standard processes.
+ Experience in partner management.
+ Experience with process adherence and Key Performance Indicator management & tracking.
+ Experience in commercial and accounting areas preferred.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
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6
Business Development/Customer Success Manager - Unit 42
Bangalore, Karnataka
Palo Alto Networks
Posted 4 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
Your role will centre on relationship management to achieve measurable results in increased revenue, market share, and depth within each sales segment. Your success will span the creation and execution of unique business plans in your region, in partnership with other Palo Alto Networks core sales organizations and channels.
+ Business Development **:** Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives
+ Find and generate new customers, while also growing existing accounts and partnerships.
+ Identify, create, and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory
+ Scope, negotiate, and close enterprise contracts to exceed all bookings and revenue targets.
+ Establish access and create positive business relationships with key executives and senior-level decision-makers
+ Develop new accounts and/or expand existing accounts within the region
+ Apply your knowledge of the cybersecurity industry, market landscape, technology, and products to educate prospective and current customers on the business value of Unit 42's offerings and services.
+ Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse's solutions
+ Maintain accurate and up-to-date account intelligence in SFDC, including regular forecasting of business opportunities to Sales and executive leadership
+ Proactively identify up-sell opportunities and grow revenue
+ Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through
+ Customer Success **:** Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers.
+ Provide high-touch/white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process
+ Drive adoption by ensuring customers apply their purchased offering hours in a timely manner.
+ Serve as the first line of defense in solving customer support requests, and coordinate and prioritize timely resolutions with consulting teams
+ Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
+ Ensure continual communication with customers regarding Unit 42 messaging, current offerings, and events
+ Serve as a customer advocate in influencing the service and product roadmap.
+ Manage performance metrics such as CSAT, renewal rate, up-sell/cross-sell lead identification, and adoption
**Your Experience**
+ Experience in Business Development and Sales roles within the cybersecurity industry
+ Experience in Customer Success with an understanding of the customer journey
+ A track record of exceeding sales quotas as a Major/Large Account Manager, Regional Sales Manager/Channel Sales, or Enterprise seller focused on F1000 accounts in high-growth companies
+ At least 4 years of experience selling Enterprise Security solutions. This includes SOC security-based products or services, such as Incident Response, Breach Management, Malware/Exploit Prevention, and SIEM. Experience with Subscription or SaaS solutions as a direct contributor is preferred
+ Deep understanding of channel partners and a channel-centric go-to-market approach in your region.
+ In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems
+ Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
+ Ability to work in a fast-paced environment and multi-task
+ Willingness to work flexibly as needed and be flexible for travel
**The Team**
Our Unit 42 organization is dynamic, high-energy, and highly collaborative. If you have an inner entrepreneurial spirit, are comfortable working in fast-paced environments, and yearn for hands-on impact, then this organization is the right one for you. As a member of the Unit 42 team, you will be one of the founding members of a newly formed team responsible for the successful adoption of purchased offerings and driving the increased up-sell of additional services/products. We are looking for experienced SaaS sales or customer success professionals, ideally with cybersecurity domain expertise, who want to make an impact in a fast-paced, high-growth environment.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
Your role will centre on relationship management to achieve measurable results in increased revenue, market share, and depth within each sales segment. Your success will span the creation and execution of unique business plans in your region, in partnership with other Palo Alto Networks core sales organizations and channels.
+ Business Development **:** Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives
+ Find and generate new customers, while also growing existing accounts and partnerships.
+ Identify, create, and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory
+ Scope, negotiate, and close enterprise contracts to exceed all bookings and revenue targets.
+ Establish access and create positive business relationships with key executives and senior-level decision-makers
+ Develop new accounts and/or expand existing accounts within the region
+ Apply your knowledge of the cybersecurity industry, market landscape, technology, and products to educate prospective and current customers on the business value of Unit 42's offerings and services.
+ Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse's solutions
+ Maintain accurate and up-to-date account intelligence in SFDC, including regular forecasting of business opportunities to Sales and executive leadership
+ Proactively identify up-sell opportunities and grow revenue
+ Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through
+ Customer Success **:** Ensure customers are maximizing their return on investment by owning the customer's on-boarding, adoption, satisfaction, and advocacy across a portfolio of customers.
+ Provide high-touch/white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process
+ Drive adoption by ensuring customers apply their purchased offering hours in a timely manner.
+ Serve as the first line of defense in solving customer support requests, and coordinate and prioritize timely resolutions with consulting teams
+ Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value
+ Ensure continual communication with customers regarding Unit 42 messaging, current offerings, and events
+ Serve as a customer advocate in influencing the service and product roadmap.
+ Manage performance metrics such as CSAT, renewal rate, up-sell/cross-sell lead identification, and adoption
**Your Experience**
+ Experience in Business Development and Sales roles within the cybersecurity industry
+ Experience in Customer Success with an understanding of the customer journey
+ A track record of exceeding sales quotas as a Major/Large Account Manager, Regional Sales Manager/Channel Sales, or Enterprise seller focused on F1000 accounts in high-growth companies
+ At least 4 years of experience selling Enterprise Security solutions. This includes SOC security-based products or services, such as Incident Response, Breach Management, Malware/Exploit Prevention, and SIEM. Experience with Subscription or SaaS solutions as a direct contributor is preferred
+ Deep understanding of channel partners and a channel-centric go-to-market approach in your region.
+ In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems
+ Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
+ Ability to work in a fast-paced environment and multi-task
+ Willingness to work flexibly as needed and be flexible for travel
**The Team**
Our Unit 42 organization is dynamic, high-energy, and highly collaborative. If you have an inner entrepreneurial spirit, are comfortable working in fast-paced environments, and yearn for hands-on impact, then this organization is the right one for you. As a member of the Unit 42 team, you will be one of the founding members of a newly formed team responsible for the successful adoption of purchased offerings and driving the increased up-sell of additional services/products. We are looking for experienced SaaS sales or customer success professionals, ideally with cybersecurity domain expertise, who want to make an impact in a fast-paced, high-growth environment.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
This advertiser has chosen not to accept applicants from your region.
7
PE-Customer Service HC
Pune, Maharashtra
Cognizant
Posted 4 days ago
Job Viewed
Job Description
**Job Summary**
Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Customer Service to enhance our Payer domain operations. This hybrid role offers the opportunity to work night shifts providing support and solutions to our clients. With a focus on delivering exceptional service you will play a crucial role in ensuring customer satisfaction and operational efficiency.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize UiPath to automate routine tasks enhancing productivity and accuracy.
+ Maintain accurate records and documentation using MS Office tools.
+ Collaborate with team members to ensure seamless service delivery.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in the development of customer service protocols and procedures.
+ Monitor service levels and report on performance metrics.
+ Engage with customers to understand their needs and provide tailored solutions.
+ Support the Payer domain by applying industry-specific knowledge and expertise.
+ Ensure compliance with company policies and industry regulations.
+ Participate in training sessions to stay updated on the latest tools and techniques.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Strive to exceed customer expectations and enhance overall satisfaction.
**Qualifications**
+ Demonstrate proficiency in UiPath for task automation and process improvement.
+ Exhibit strong skills in MS Office for documentation and reporting.
+ Possess excellent communication and interpersonal skills for effective customer interaction.
+ Show a keen understanding of the Payer domain and its specific requirements.
+ Display a customer-centric approach with a focus on delivering high-quality service.
+ Adapt to night shifts and hybrid work model with flexibility and resilience.
+ Embrace continuous learning and professional development opportunities.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Join our dynamic team as a Customer Service Professional where you will leverage your skills in UiPath MS Office and Customer Service to enhance our Payer domain operations. This hybrid role offers the opportunity to work night shifts providing support and solutions to our clients. With a focus on delivering exceptional service you will play a crucial role in ensuring customer satisfaction and operational efficiency.
**Responsibilities**
+ Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
+ Utilize UiPath to automate routine tasks enhancing productivity and accuracy.
+ Maintain accurate records and documentation using MS Office tools.
+ Collaborate with team members to ensure seamless service delivery.
+ Analyze customer feedback to identify areas for improvement and implement solutions.
+ Assist in the development of customer service protocols and procedures.
+ Monitor service levels and report on performance metrics.
+ Engage with customers to understand their needs and provide tailored solutions.
+ Support the Payer domain by applying industry-specific knowledge and expertise.
+ Ensure compliance with company policies and industry regulations.
+ Participate in training sessions to stay updated on the latest tools and techniques.
+ Contribute to a positive team environment by sharing insights and best practices.
+ Strive to exceed customer expectations and enhance overall satisfaction.
**Qualifications**
+ Demonstrate proficiency in UiPath for task automation and process improvement.
+ Exhibit strong skills in MS Office for documentation and reporting.
+ Possess excellent communication and interpersonal skills for effective customer interaction.
+ Show a keen understanding of the Payer domain and its specific requirements.
+ Display a customer-centric approach with a focus on delivering high-quality service.
+ Adapt to night shifts and hybrid work model with flexibility and resilience.
+ Embrace continuous learning and professional development opportunities.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist - Civil3D
Bengaluru, Karnataka
Autodesk
Posted 4 days ago
Job Viewed
Job Description
**Job Requisition ID #**
25WD87668
**Position Overview**
We are seeking a Technical Support Specialist - Civil 3D to deliver exceptional technical support and guidance to Autodesk customers. In this role, you will engage with users through various support channels-including web, chat, scheduled calls, and phone-to provide timely, effective solutions and troubleshooting assistance. Your strong analytical and communication skills will play a critical role in understanding, documenting, and resolving technical issues, all while ensuring a world-class customer experience. You'll also contribute to the team's shared knowledge and continuous improvement.
As a member of the Customer Technical Success Team, you will take ownership of customer cases from initial logging through to resolution. This includes collaborating closely with product engineering, technical leads, and cross-functional teams to drive cases to closure and ensure customer satisfaction. This position reports to a Product Support Manager and requires sound judgment, independent decision-making, and effective caseload management to meet individual, team, and organizational goals. Shift Timing **:** EMEA, primarily 14:00 - 22:30; however, it may change as per business requirements (the candidate needs to be flexible for shifts). Work Location **:** Bangalore, India (the successful candidate will be expected to relocate to Bangalore).
**Responsibilities**
+ Respond to support requests via multiple channels and adhere to documented processes
+ Prioritize critical technical issues and monitor service level compliance
+ Document support interactions in a company-wide case management system
+ Escalate and consult unresolved issues with senior staff as required
+ Research, verify, and document product defects
+ Manage multiple projects and technical requests simultaneously, ensuring timely solutions and effective prioritization based on urgency and impact.
+ Actively manage a personal backlog of support requests
+ Manage customer and partner expectations by providing timely updates on progress
+ Participate in product beta programs and product testing events organized by the product development teams
+ Assist in the fundamental development and maintenance of internal knowledge base quality via the Knowledge-Centered Support (KCS) methodology
+ Influence and contribute to product management and development to ensure successful improvements
**Minimum Qualifications**
+ Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or a related field
+ Competent knowledge in Civil 3D with 6+ years of overall experience
+ Knowledge and work experience in ReCap, Infraworks, and Vehicle Tracking is an added advantage
+ Proficiency or familiarity with Construction and BIM industry needs and workflows
+ Proficiency in the English language is a must (written and verbal)
+ Able to manage several projects and technical requests simultaneously, setting the right priorities
+ Strong troubleshooting and analytical skills
**Preferred Qualifications**
+ Additional knowledge of Autodesk BIM 360 cloud solutions (Collaboration for Civil), Dynamo, Forge, Generative design
+ Knowledge of Autodesk products such as AutoCAD, Navisworks, Recap, Structural Bridge Design is a plus
+ Demonstrated ability to build and maintain strong relationships with partners and customers
+ Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
+ Team player who enjoys supporting and interacting with other members of a shared responsibility
**The Ideal Candidate**
+ Adaptable: Embrace uncertainty and adapt to changing circumstances quickly. See opportunities where others see failure. Committed to continuous learning and growth
+ Inclusive: Work collaboratively with people diverse in background, culture, and ways of living. Actively seek differing perspectives to create powerful outcomes. Own individual biases and challenge them daily
+ Accountable: Do what you say and say what you do. Take responsibility for good and bad results. Inform others of decisions and plans that affect them
+ Demonstrate Integrity: Be transparent and honest. Hold each other accountable to the highest ethical standards. Go beyond what is required to do what is best for customers, employees, and partners
+ Smart: Minimize complexity and strive for simplicity. Prioritize and apply targeted effort to the work that matters most. Be aware of the impact of your words and actions on others
+ Humble: Show confidence, not arrogance; pride, not hubris. Share credit and shoulder responsibility
#LI-SA1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
25WD87668
**Position Overview**
We are seeking a Technical Support Specialist - Civil 3D to deliver exceptional technical support and guidance to Autodesk customers. In this role, you will engage with users through various support channels-including web, chat, scheduled calls, and phone-to provide timely, effective solutions and troubleshooting assistance. Your strong analytical and communication skills will play a critical role in understanding, documenting, and resolving technical issues, all while ensuring a world-class customer experience. You'll also contribute to the team's shared knowledge and continuous improvement.
As a member of the Customer Technical Success Team, you will take ownership of customer cases from initial logging through to resolution. This includes collaborating closely with product engineering, technical leads, and cross-functional teams to drive cases to closure and ensure customer satisfaction. This position reports to a Product Support Manager and requires sound judgment, independent decision-making, and effective caseload management to meet individual, team, and organizational goals. Shift Timing **:** EMEA, primarily 14:00 - 22:30; however, it may change as per business requirements (the candidate needs to be flexible for shifts). Work Location **:** Bangalore, India (the successful candidate will be expected to relocate to Bangalore).
**Responsibilities**
+ Respond to support requests via multiple channels and adhere to documented processes
+ Prioritize critical technical issues and monitor service level compliance
+ Document support interactions in a company-wide case management system
+ Escalate and consult unresolved issues with senior staff as required
+ Research, verify, and document product defects
+ Manage multiple projects and technical requests simultaneously, ensuring timely solutions and effective prioritization based on urgency and impact.
+ Actively manage a personal backlog of support requests
+ Manage customer and partner expectations by providing timely updates on progress
+ Participate in product beta programs and product testing events organized by the product development teams
+ Assist in the fundamental development and maintenance of internal knowledge base quality via the Knowledge-Centered Support (KCS) methodology
+ Influence and contribute to product management and development to ensure successful improvements
**Minimum Qualifications**
+ Bachelor's degree or equivalent experience in Civil, Architecture, Mechanical, or a related field
+ Competent knowledge in Civil 3D with 6+ years of overall experience
+ Knowledge and work experience in ReCap, Infraworks, and Vehicle Tracking is an added advantage
+ Proficiency or familiarity with Construction and BIM industry needs and workflows
+ Proficiency in the English language is a must (written and verbal)
+ Able to manage several projects and technical requests simultaneously, setting the right priorities
+ Strong troubleshooting and analytical skills
**Preferred Qualifications**
+ Additional knowledge of Autodesk BIM 360 cloud solutions (Collaboration for Civil), Dynamo, Forge, Generative design
+ Knowledge of Autodesk products such as AutoCAD, Navisworks, Recap, Structural Bridge Design is a plus
+ Demonstrated ability to build and maintain strong relationships with partners and customers
+ Excellent verbal and written communication skills; ability to convey complex technical details coherently to a live or virtual audience
+ Team player who enjoys supporting and interacting with other members of a shared responsibility
**The Ideal Candidate**
+ Adaptable: Embrace uncertainty and adapt to changing circumstances quickly. See opportunities where others see failure. Committed to continuous learning and growth
+ Inclusive: Work collaboratively with people diverse in background, culture, and ways of living. Actively seek differing perspectives to create powerful outcomes. Own individual biases and challenge them daily
+ Accountable: Do what you say and say what you do. Take responsibility for good and bad results. Inform others of decisions and plans that affect them
+ Demonstrate Integrity: Be transparent and honest. Hold each other accountable to the highest ethical standards. Go beyond what is required to do what is best for customers, employees, and partners
+ Smart: Minimize complexity and strive for simplicity. Prioritize and apply targeted effort to the work that matters most. Be aware of the impact of your words and actions on others
+ Humble: Show confidence, not arrogance; pride, not hubris. Share credit and shoulder responsibility
#LI-SA1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
This advertiser has chosen not to accept applicants from your region.
9