20,960 Customer Service & Helpdesk jobs in India

Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function develops a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
 

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
 

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
 

The Early Careers Recruitment Operations & Experience Advisor will support the Global Operations & Experience Manager to deliver global alignment to our recruiting model and process, increase team effectiveness and efficiencies and provide recruiting metrics/compliance monitoring.
 

What you will do:
 

• Operational Excellence: Supports the success of the Early Careers Global operating model and aligning to standard methodology, as well as an excellent collaborator and candidate experience. Enables the effective utilization of TA&M software and digital solutions to drive efficiency in the process. Seeks opportunities for continuous improvement and delivers change requests in line with Operations & Experience Manager priorities. Provides support via the EC operational network.

• Recruitment Process Management: Reviews alignment of the operating model, monitoring efficiency and compliance, hiring decisions, feedback and auditing, ensuring an exceptional candidate experience can be realised across the recruiting hubs.

• Solutions Support: Trouble shooting real time tech/process issues and works with the Operations & Experience Manager and internal teams to investigate root cause and provide solutions at pace.

• Data Management / Metrics & Reporting: Monitors and reports on key recruitment metrics, including volumes and application flows, candidate diversity, and conversion rates from early engagement programmes / internships. Uses operational and real-time reporting insights to inform Manager on operational excellence alignment, and compliance across the team.

• Global Systems / Platform Management: Ensures Early Careers Recruitment systems, external platforms, processes are reviewed regularly for maintained access, up to date content and still meet global requirements. Handle Early Careers Recruitment super-user groups and training requirements across the team.

• Global Projects: Supports with annual enhancement projects and priorities, inline and ahead of global early careers recruiting cycle e.g. improvements to candidate or recruiter experience, updates to assessment providers and integrations, training and guidance documentation

• Vendor Management: Handles external recruitment providers/vendors technical issues and access requirements.
   

What you will need:
 

• Higher education qualification, Graduation or equivalent

• 5-8 years of early career recruitment / recruitment operations experience, ideally with a focus on early careers, graduate, apprenticeship recruitment, and early engagement pipelining

• Proven experience of delivering recruiting process/technology/reporting operations and solutions across high volume early careers lifecycle
   

Skills:

• Relationship/Partner Management: Ability to influence, consult and collaborate with internal and external partners and across peer groups. Ability to manage, engage and educate at all levels on early careers recruitment strategies and best methodologies.

• Project Management: Ability to manage high volume recruitment operations activities/challenges simultaneously, ensuring timely delivery of high calibre and diverse hires in line with the annual early careers recruitment cycle.

• Resilience: Capability to work at pace in a high-volume environment, with the ability to manage competing priorities and a diverse recruitment operations activity portfolio

• Strong Communication Skills: Excellent verbal and written communication skills, with the ability to present ideas and strategies to senior leadership.
   

Technical:

• Technical Proficiency: Strong understanding of early careers operations, recruiting campaigns the best methodologies, assessment processes, Applicant Tracking Systems (ATS) and other HR technologies.

• Data-Driven Decision Making/Analytical Thinking: Experience using recruitment metrics and predictive analytics to identify outcomes and improve process / recruitment effectiveness / decision making
   

Behavioral:

• Cultural Sensitivity: Ability to work effectively in a multicultural environment and understand the nuances of recruiting across different countries in the region.
   

Why join us?
 

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and exciting environment. We believe that team is strengthened by diversity. We are committed to crafting an environment in which everyone is respected and treated fairly.
 

There are many aspects of our employees’ lives that are significant, so we offer benefits to enable your work to fit with your life.
 

These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits. Reinvent your career as you help our business meet the challenges of the future.
 

Apply now!

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Authenticity, Communication, Continuous improvement, Creating and measuring impact, Creativity and Innovation, Culture and behaviour change, Data Analysis, Decision Making, Diversity, equity and inclusion, Employee Engagement, Employee Experience, Ethical judgement, Influencing, Knowledge Sharing, Leadership Assessment, Leading transformation, Listening, Methods and tools, Offer Management, Programme management, Regional perspective, Resource and budget planning, Stakeholder Engagement {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please  contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries via email/chat/social media from external Key Customers, internal Customers, other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer satisfaction.

This will be a 24/7 support role which would require a flexible schedule in terms of working hours & working days supporting the US time zone.

Customer Facing (CF) CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually manage customer expectations through various contact channels. CF CSRs are the first point of contact for BP telephone-based enquiries for Key Customers.

Key Responsibilities:

• Initial point of contact for all retail consumers regarding site experience concerns

• Provide exceptional customer service to our customers and team members.

• Leverage deep understanding of specific key account customers, processes / systems

• Act as a critical issue point for any verbal or written form of enquiries from external/internal customers

• Interact in a professional, friendly, and efficient manner and bring up relevant concerns

• Retail marketing program information, policy and product fulfilment.

• Retail site experience complaints, fuel quality claims, site locator etc.

• Complaint resolution, identification, and management of complaint root causes.

• Representatives are responsible for accurately creating tickets, promptly and efficiently obtaining critical information, and passing that information to the appropriate personnel.

• Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests, provide contact information, and call logs and contact response teams; these systems include telephone systems, other electronic data capture systems, the notification system, Microsoft Office, and basic Windows functionality.

• Maintain and update knowledge documents critical to the operation of the Notification Centre; this includes call contact lists, business notification requirements, escalation requirements and paths.

• Must have the ability to determine the appropriate actions for new or unique incidents without scripted guidance.

• Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly.

• Complete any special assignments such as data support for critical systems, system and activity documentation, knowledge base activities and other operational related assignments.

• Engage in continual learning and education to ensure a high level of understanding about business operations, technology and Crisis Management/Emergency Response systems and capabilities.

• Representatives must actively engage in continuous improvement in all activities

Required Skills & Experience:

• Bachelor’s Degree in Economics, Business, Finance, Accounting or related field with relevant language skills.

• Superior customer service skills.

• Excellent written/oral communication skills and ability to build effective working relationships.

• Minimum 5-7 years of experience in established customer service organizations

• Team-oriented approach.

• Strong problem-solving skills.

• Make recommendations on existing knowledge base documents and identify knowledge gaps.

• Build and maintain strong relationships with both the customer and internal business partn6ers through the provision of timely, accurate and high-quality service.

• Highlight process gaps and inefficiencies; proactively seek solutions to increase efficiency and / or level of service provided.

• Perform user acceptance testing in technology and systems to help ensure effective improvement execution.

DESIRABLE CRITERIA:

• Retail experience, preferably in a convenience store or equivalent venue.

• Basic familiarity with convenience store food and facility equipment.

• Must demonstrate a solid understanding of customers’ needs / behaviors.

• Strong time management and organization skills.

• Highly motivated

At bp, we provide an excellent environment and benefits such as an open and inclusive culture, a great work-life balance, tremendous learning, and development opportunities to craft your career path, life and health insurance, medical care package and many others!

Diversity sits at the heart of our company, and as an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place. We do not discriminate based on race, religion, colour, national origin, gender and gender identity, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Travel Requirement

Negligible travel should be expected with this role

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is a hybrid of office/remote working

Skills:

Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Role Title: Assistant Area Sales & Customer Manager Function: Customer Development Work Level: 1DLocation: Mumbai RO
Here is how your day at Unilever would look like:
+ Customer Infrastructure & satisfaction: The ASCM is responsible for ensuring a robust Customer Infrastructure is in place in the territory. Distributors are appointed by the ASCM wherever necessary, and it is his/her responsibility to track their overall performance on key metrices. ASCM is supposed to optimize the quantity & quality of customers in his area such that there are no service gaps while ensuring adequate service levels for trade and financial viability for customers. She/He monitors the financial health and profitability of all Customers. The ASCM also needs to step in from time to time to resolve customer issues which cannot be handled at a field-force level. Along with his/her team (FF) the ASCM is also responsible for primary & secondary customer complaint resolution.
+ Growth & Execution: The ASCM drives Top-line growth in the area and ensures all execution metrices are also in place. She/He will also need to monitor channel-wise and category-wise growths in the territory. It is also the ASCM's responsibility to ensure all new launches are landed in the area and to ensure all merchandising activities are run well. Execution metrics are the input metrics for delivering share gaining growth and are hence very important.
+ Drive a team: Team handling & team building are the most important aspects of an ASCM's role. An ASCM is responsible for managing the team, motivating them and getting them to deliver their metrices. She/He needs to understand the working style and strengths and weaknesses of each person to get them to reach their potential and also needs to provide developmental inputs on a continuous basis. How an ASCM binds his/her team together is often a make-or-break factor in performance of a team.
+ Liaising with key Partner Functions: The ASCM liaises with the Supply Chain Team to ensure pack wise estimates are built correctly for the area. She/He also ensures norms build up at an RS level are hygienic and supplies from depots are in order. She/He also ensures that the stock build up at Customer points are at the acceptable level. The ASCM works with the Commercial Team to ensure customers are healthy and that payments to company are in order.
+ Ensuring controls & financial hygiene: Along with Commercial & Supply Chain team, ASCM is supposed to have check on system hygiene at customers on aspects like extent of sales return, extent of damage/ shortage claims, mismatch between primary & secondary, physical vs. book stock mismatch, trade discount
+ hygiene etc. ASCM needs to play an active role in probing cases of deviation from norms on the above-mentioned aspects.
Key Skills & Requirement:
+ MBA with relevant experience.
+ Analytical skills and demonstrated ability to manage the business by the numbers.
+ Jobs involving quick decision making.
+ Jobs involving extensive oral communication, people interaction & negotiation.
+ Experience in a highly analytical, results-oriented environment. Preferably FMCG.
+ External customer interaction.
+ Experience of jobs involving active listening skills, highly consultative and solutions oriented.
+ Deep understanding of the retail and wholesale landscape in India with prior interactions with sellers and distributors is desirable.
+ Experience in selling new products and developing markets.
All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding.
Job Category: Customer Development
Job Type: Full time
Industry:

**Job Family:** N/A
**Req ID:** 469958
Job Description :At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the world's energy systems. Their spirit fuels our mission.Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you?We make real what matters. This is your role:- You are among the first set of respondents to respond to requirements of our new and existing customers who entrust Siemens to be a partner in their objective for a reliable solution to handle switching and protection of Substations be it for Transmission Purpose or for Industrial Use. - In collaboration with the direct responsible you must ensure accurate tender and offer process of Turnkey / Partial Turnkey EPC / LSTK contracts relating to large format HV / EHV AIS / GIS substations to meet customer expectations in term of appropriateness, quality, and reliability and in line with profitability corridor as agreed upon for the case. - You need to be able to deliver and manage the Offer development independently and in the reasonable time frame as agreed on a case-by-case basis for ac substations upto 765KV. What we expect from you - Prepare High quality offers and be able to participate in discussions as well as negotiations with customer / consultants in collaboration with Sales. You are responsible for offer KPI's. - Lead from the front and co-ordinate with other Offer making Team resources and achieve deadlines (ex. Offer Approval Process, Techno Commercial Bid Documentation, Bid Submission) with both external and internal stakeholders (like factories, design centres, purchase, other businesses, end customers etc). - Evaluate the assigned RFP / Tender and be able to fine tune the technical solution along with the Engineering and Product Experts to ensure a competitive and technically compliant bid participation. With full involvement in clarifications and suggestions to the Client - you are responsible for proposal write-outs to the customer. - Deep evaluation of supplier's offers - both technical and commercial and participate in Vendor Meetings as required. - Be able to comprehend the offer structure jointly with other support teams and contribute towards alignment for Bid Concept, Cost and Technical Validation, Taxation, and a Winning Strategy. - Be able to discuss and align with the customers the time schedule requirements and defend the same if required. - Be able to understand / decipher critical aspects of a tender/ customer requirements / concerns and proactively search for solutions and risk resolution jointly with other team stakeholders. - Be able to present and defend the Bid Concept as part of the approval process.- At times be able to practice a consultative approach to a customer and express about the best practices and benchmark approaches to present Siemens as a competent partner. What experience / skills we require you to have:- Proven experience of at least 10-12 years in Substation Proposal process or project engineering or project execution or Sales with deep exposure to HV/ EHV substations and substation practice - At least 3 year's Experience in Offer Management of Substations according to internal processes - Hands on experience on costing of Turnkey bids - Experience of Indian Private & Public Tenders / RFPs including TBCB tenders- Degree / Postgraduate in Electrical Engineering - Power System - Good knowledge of MS Excel & Power Points, - Willing to travel 10-15% of the time. - Self-motivated, strong focus on achieving goals, initiative, autonomy, and willingness to work in team.- Maturity in understanding customer expectations.- Experienced in managing work to meet inflexible deadlines

**Job Family:** Electrification & Automation
**Req ID:** 467993
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This position for PL9 as described below.We are looking for an experienced Business Development Professional to establish and lead sales initiatives to realize the bookings for Customer Services within Electrification & Automation. You will be responsible for selling EA CS portfolios to industrial, utility, and Infrastructure vertical markets within the South region. This position can be based remotely within the South region of India.You'll make an impact as you:- Identify, pursue, and capture new business in all key market segments within the regional territory.- Early involvement with target customers to influence their technical specifications and drive the acceptance of our products and service solutions.- Demonstrate ownership of target accounts in collaboration with Siemens sales and business development channels.- Proactively plan market penetration and customer activity on target accounts.- Successfully collaborate internally and externally to up-sell service solutions.- Develop and execute a strategic plan for bookings and present the sales pipeline to management on a monthly basis via customer relationship management (CRM) tool.- Hunt for service sales leads, assist internally to ensure accurate commercial proposals, help in customer presentations, and promote complete-service portfolio.- Proactively pursue power distribution site walks to identify and develop short-term and long-term opportunities for the service portfolio.- Drive demand generation for service portfolio on active projects with service scope by engaging with project management and sales.- Develop and Execute Sales Strategies: Create and implement sales strategies to achieve business segment goals. Meet or exceed sales targets and objectives within the assigned territory.- Partner Relationship Management: Build and maintain strong relationships with channel partners to drive sales and ensure partner satisfaction.- Train and support customers and Siemens sales channels on SI EA CS portfolio, capabilities, and value propositions.You'll win us over by having the following qualifications:Basic Qualifications:- 10+ years of sales or business development experience in selling industrial equipment services or power distribution equipment.- Bachelor's degree in Electrical Engineering.- Flexibility to travel extensively as per business requirement.Skills:- Knowledge of the specific industry or market.- Strong communication and interpersonal skills.- Ability to develop and maintain relationships with partners.- Proven track record of achieving sales targets.- Analytical skills to assess market conditions and identify opportunities.- Proficiency in Microsoft Office.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

**Job Family:** Electrification & Automation
**Req ID:** 460647
"We're improving the way we live and work by intelligently connecting energy systems, buildings, and industries!Smart infrastructure from Siemens makes the world a more connected and caring place - where resources are valued, where impact on the world is considered, where sustainable energy is delivered optimally and efficiently. It provides the flexible infrastructure to allow society to evolve and respond to changing conditions. Technology and the ingenuity of people come together to be at one with our environments and to care for our world. We do this from the macro to the micro level, from physical products, components, and systems to connected, cloud-based digital offerings and services. Siemens offers a broad portfolio of grid control and automation; low- and medium-voltage power distribution, switching and control; and building automation, fire safety and security, HVAC control and energy solutions.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE"We empower our people to stay resilient and relevant in a constantly changing world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a great addition to our vibrant international teamWe are looking for a Sales Professional who will be responsible for proactive technical support to the front end sales to expand business in energy distribution market.What will you manage? Lead a function to penetrate & expand business in energy distribution market? Responsible for pre-sales and sales activities like preparation of techno-commercialoffers and secure the orders by providing best and optimized solution to meet customerrequirements? Ensuring necessary risk assessment, LOA approvals & internal alignments for accurate offers? Plan and forecast of Sales numbers like OI & SM via CRM tools? Responsible for visit or interaction with various Government or Private Utilities, Discoms, EPC's and Channel partner on regular basis to discuss technical requirementand offerings? Promote Siemens Solution, Product and Services? Co-ordinate with SCM to do negotiation with internal or external suppliers / vendors? Map the potential and coordinate with PLM/R&D departments for portfolio alignment toimprove our footprint in distribution market? The ability to demonstrate strong customer engagement and relationship developmentskills? Technical coordination on pre-sale phases for spec-in activities, product demonstrationand approvals etc? Co-ordinate with execution team for smooth execution of project? Knowledge of competitor's product portfolio and technical solution? Preparation for management reviews & presentations on need basis. Who are we looking for?A candidate with the following features:? Degree in Electrical or Electronic Engineering? 5-15 years' experience in sales or tendering for distribution and transmission system.Knowledge of control, protection and automation of electrical equipment's will bepreferable? Fluent in English (both written/spoken)? Good knowledge of Numerical relays, RTU, SAS, Gateways, OWS, EWS, Ethernet Switches, media Convertors and communication protocols like MODBUS, IEC 61850, IEC 101/104, OPC protocol, Cyber Security features etc? Good knowledge of interpretation and application of the electrotechnical languages,symbology, and IEC standards? Excellent Networking, Communication and Presentation skills? Available to travel for national and international business trip? Self-motivated, quick and assertive? Calm, collected and collaborative work well under pressure and comfortable withchange and complexity in dynamic environments.SKILLS and PERSONAL QUALITIES? Interpersonal and Communication Skills? Strong customer focus on both internal and external customers? Should be a team player? Able to work with minimal supervision? Able to work in a multinational environment? Must have learning approach to stay ahead in the technological developments. "WE DON'T NEED SUPERHEROES, JUST SUPER MINDS!WE'VE GOT QUITE A LOT TO OFFER. HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality and we welcome applications that reflect the diversity of the communities we work in across Gender, LGBTQ+, Abilities & Ethnicity. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination, and help us shape tomorrowFind out more about Smart Infrastructure at: and about Siemens careers at:

**Job Family:** Electrification & Automation
**Req ID:** 467993
We at Smart Infrastructure Division in Siemens Ltd. is one of the top tier global suppliers of products, systems, solutions, and services for the efficient, reliable, and intelligent transmission and distribution of electrical power. As the trusted partner for the development and extension of an efficient and reliable power infrastructure that industry and the portfolio they need.JOIN US! WE MAKE REAL WHAT MATTERS. THIS IS YOUR ROLE.This position for PL9 as described below.We are looking for an experienced Business Development Professional to establish and lead sales initiatives to realize the bookings for Customer Services within Electrification & Automation. You will be responsible for selling EA CS portfolios to industrial, utility, and Infrastructure vertical markets within the South region. This position can be based remotely within the South region of India.You'll make an impact as you:- Identify, pursue, and capture new business in all key market segments within the regional territory.- Early involvement with target customers to influence their technical specifications and drive the acceptance of our products and service solutions.- Demonstrate ownership of target accounts in collaboration with Siemens sales and business development channels.- Proactively plan market penetration and customer activity on target accounts.- Successfully collaborate internally and externally to up-sell service solutions.- Develop and execute a strategic plan for bookings and present the sales pipeline to management on a monthly basis via customer relationship management (CRM) tool.- Hunt for service sales leads, assist internally to ensure accurate commercial proposals, help in customer presentations, and promote complete-service portfolio.- Proactively pursue power distribution site walks to identify and develop short-term and long-term opportunities for the service portfolio.- Drive demand generation for service portfolio on active projects with service scope by engaging with project management and sales.- Develop and Execute Sales Strategies: Create and implement sales strategies to achieve business segment goals. Meet or exceed sales targets and objectives within the assigned territory.- Partner Relationship Management: Build and maintain strong relationships with channel partners to drive sales and ensure partner satisfaction.- Train and support customers and Siemens sales channels on SI EA CS portfolio, capabilities, and value propositions.You'll win us over by having the following qualifications:Basic Qualifications:- 10+ years of sales or business development experience in selling industrial equipment services or power distribution equipment.- Bachelor's degree in Electrical Engineering.- Flexibility to travel extensively as per business requirement.Skills:- Knowledge of the specific industry or market.- Strong communication and interpersonal skills.- Ability to develop and maintain relationships with partners.- Proven track record of achieving sales targets.- Analytical skills to assess market conditions and identify opportunities.- Proficiency in Microsoft Office.WE'VE GOT QUITE A LOT TO OFFER, HOW ABOUT YOU?We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

**Job Family:** Information Technology
**Req ID:** 468128
Hello Visionary!We empower our people to stay resilient and relevant in a constantly evolving world. We're looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you'd make a phenomenal addition to our vibrant team. Siemens Mobility is an independent handled company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. The Information Technology (IT) department has the global responsibility for the internal IT of Siemens Mobility. Its goal is to provide a robust and efficient IT landscape derived from business and market demands. Your personality and individuality make the difference. In our team, we increase business performance and point the way into the digital age. Is that exactly your thing? Then live your passion in a cross-location team in which you can actively craft the future of our company. You open up new possibilities for our customers with your competence. Connected with this is an exciting career path that leads you to ever new projects and solutions in the field of IT for Siemens Mobility.We are looking for IT Service Manager with AI ExpertiseYou'll make a difference by: Take ownership of Service Management for the new AI service Participate in and lead Change Control Committee activities Support the ramp-up of new projects, particularly in preparing and maintaining documentation such as: Protection Requirements Assessment for Cybersecurity Operational Manual Authorization Concept Collaborate closely with project teams in Germany and India Ensure compliance with internal IT and security policies Contribute to the continuous improvement of service processesYou'll win us over by: Experience level - 8+ years Degree in Computer Science, Engineering, or a related field Several years of experience in IT Service Management and Change Management Familiarity with Cybersecurity documentation and IT governance Hands-on experience in AI development (e.g., Python, ML frameworks, MLOps) Structured, self-driven, and reliable working style Excellent communication skills in English We Offer You: Opportunity to shape a forward-looking AI service in a global environment Autonomy and influence in designing new processes Collaboration with a motivated and international team Flexible working hours and a modern work setup Join us and be yourself!We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and build a better tomorrow with us.Make your mark in our exciting world at Siemens.This role is based in Pune and is an Individual contributor role. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.Find out more about Siemens careers at: & more about mobility at

**Job Family:** Asia Pacific Japan
**Req ID:** 471655
Key Responsibilities:Installation and Setup: Install and configure medical equipment such as Biochemistry analyzers, Immunology analyzers ( In-Vitro systems) and diagnostic tools at healthcare facilities (hospitals, clinics, etc.).Maintenance and Calibration: Perform regular preventative maintenance, calibration, and testing of medical devices to ensure their accurate functionality and compliance with manufacturer specifications and regulatory standards.Troubleshooting and Repair: Respond to service calls for malfunctioning or broken equipment, diagnose issues, and repair medical devices quickly to minimize downtime and impact on patient care.Customer Support: Provide technical support and training to healthcare staff on how to properly use and maintain medical devices. Assist healthcare professionals with understanding device features and troubleshooting simple issues.Documentation: Maintain detailed service reports, including records of repairs, inspections, calibration, and maintenance performed on each device. Ensure compliance with regulatory standards by accurately documenting all service activities.Emergency Service: Provide on-site emergency repairs or troubleshooting when medical devices fail or malfunction, ensuring minimal disruption to medical services. This may also involve travelling to outstation on emergency basis.Inventory Management: Manage spare parts and tools for medical equipment repairs. Ensure that the required parts are available and stocked and maintain accurate inventory records.Field Reporting: Provide feedback and reporting to the management team regarding the status of devices, common issues, and trends that may require attention or improvement.Customer Relationship Management: Build and maintain strong relationships with healthcare providers, hospital staff, and other stakeholders to ensure high-quality customer service and satisfaction.Travel: Travel to various healthcare facilities to service equipment as required. This may include local and regional travel and the possibility of overnight stays depending on the service area.Required Skills and Qualifications:Education: A Bachelor's degree or Associate's degree in Biomedical Engineering, Electronics, Electrical Engineering, or a related technical field. Relevant certifications in medical equipment or healthcare technology are often preferred. ( Except Civil and Mechanical engg).Technical Knowledge: Strong knowledge of medical devices, electronics, and mechanical systems. Familiarity with medical device troubleshooting, calibration, and repair techniques.Problem Solving: Excellent diagnostic and problem-solving skills to identify and resolve issues quickly and efficiently.Customer Service Skills: Ability to interact with healthcare professionals in a professional and supportive manner. Strong communication skills to explain technical concepts in a way that is easily understood by non-technical staff.Attention to Detail: Ability to follow detailed procedures and documentation requirements, ensuring that all maintenance and repair activities meet regulatory standards.Computer Skills: Proficiency in using diagnostic tools, software for device management, and basic computer skills for reporting and data entry.