16,171 Specialized Support jobs in India

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.

Job Summary

The Customer Support Services Specialist serves as the initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact Center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues.

Key Responsibilities

• Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
• Works to resolve customer issues and inquiries via phone, email, chat and service cases.
• Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
• Documents all customer interactions in the CRM system (Salesforce)
• Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
• Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet's customer retention and customer satisfaction goals.
• Strives to deliver first contact resolution
• Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.

Required for All Jobs

• Performs other duties as assigned
• Complies with all policies and standards

QUALIFICATIONS

Education

• General education, Vocational training and / Or on the job training.

Work Experience

• Typically, 2+years of Customer service Experience .
• Typically 2+ years of HR or related payroll and benefits experience.

Knowledge, Skills & Abilities

• Fluency in English
• Knowledge of US Payroll, Benefits, or HR
• Proficiency in Microsoft Office Suite, PeopleSoft and SalesForce
• Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
• Ability to follow established procedures in a timely, accurate manner.
• Ability to maintain confidentiality of corporate data
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excellent verbal and written communication skills.
• Minimum typing proficiency of 35 words per minute.
• Ability to communicate with employees at all levels of the organization.
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
• Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.
• Ability to work US daytime hours (5 AM to 5 PM PST)

Work Environment:

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.

Company Description

Founded in 2017, USP Polymers LLP has established itself as a leading supplier in the Thermoplastic Elastomers industry. We specialise in high-quality products including Thermoplastic Elastomer (TPE), Thermoplastic Vulcanizate (TPV), Silicone Masterbatches, and Impact Modifiers. We source materials globally from top manufacturers to ensure our products meet international standards. With a diverse portfolio and a commitment to innovation and customer satisfaction, USP Polymers delivers reliable and excellent solutions for various industrial applications.

Role Description

• Provide technical service support to customers for Injection Moulding applications of Engineering Polymers (Thermoplastic Elastomers focus).

• Drive new business development by identifying potential customers, markets, and applications in Northern India.

• Conduct preliminary commercial discussions with prospective clients in alignment with company strategy.

• Support customers in processing trials, troubleshooting, and product optimization.

• Build and maintain strong customer relationships through regular visits, technical presentations, and solution-oriented engagement.

• Collaborate with internal sales and R&D teams to deliver customized technical and commercial solutions.

Desired Skills & Qualifications

• B.E./B.Tech/Diploma in Polymer Science, Plastics Engineering, Chemical Engineering or related discipline.

• 3–4 years of hands-on experience in Injection Moulding of Engineering Polymers.

• Exposure to Extrusion and Blow Moulding processes will be an added advantage.

• Strong techno-commercial acumen with ability to link technical solutions to business opportunities.

• Excellent communication and interpersonal skills in Hindi & English.

• Self-motivated, willing to travel extensively across Northern India.

Why Join Us

• Opportunity to work in a growing market segment with advanced polymer solutions.

• Blend of technical and business development role, providing holistic career growth.

• • Exposure to leading customers and applications in the engineering plastics & elastomers industry.

Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers' compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
Job Summary
The Senior Customer Support Services Specialist as an initial point of entry for customer inquiry resolution (via phone, email, chat, or services cases) on a wide range of human resources related topics. The position ensures the effective delivery of TriNet services in the areas of benefits, payroll, and human resources; resolving service issues, identifying service opportunities, and informing management of key developments that may require escalation to more specialized TriNet resources. The role will provide an incredible client experience in a contact center environment by answering and documenting inbound calls, emails, and chats with an emphasis on first contact resolution of service issues. In addition, they will effectively coordinate support from other internal SME teams. The colleague in this role will share knowledge and best practices with less experienced colleagues and support a continual process improvement change cycle.

Responsibilities

• Provide excellent customer service to TriNet clients and worksite employees in various areas of subject matter expertise; including payroll, benefits and human resources related inquiries.
• Works to resolve general, low complexity customer issues and inquiries via phone, email, chat and service cases.
• Ensures proper triage, escalation and effective resolution of more complex inquiries to the appropriate subject matter expert
• Documents all customer interactions in the CRM system (Salesforce)
• Manages open cases in CRM system to resolution in shortest possible timeframe while keeping customers regularly informed of status and anticipated resolution timing.
• Responsible for consistently meeting established key performance indicator metrics as defined by management and being accountable to TriNet's customer retention and customer satisfaction goals.
• Strives to deliver first contact resolution
• Works with a sense of urgency to provide accurate information in a friendly, professional, and empathetic manner translating to a positive customer experience.
• Trains and supports new and existing staff
• Communicate process updates and changes to the team
• Builds and maintains effective business relationships with all departments
• Performs other duties as assigned
• Complies with all policies and standards

Qualifications
Education

• General education, Vocational training and / Or on the job training or equivalent education.
• Associate's degree or equivalent education

Work Experience

• Typically, 3+ years of Customer Service experience
• Typically, 2+ years of HR or related payroll and benefits experience

Skills

• High level of proficiency in Microsoft Office Suite, PeopleSoft and Salesforce
• Fluency in English, bilingual a plus
• Knowledge of contact centre technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.)
• Ability to follow established procedures in a timely, accurate manner.
• Ability to maintain confidentiality of corporate data
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excellent verbal and written communication skills.
• Minimum typing proficiency of 35 words per minute.
• Ability to communicate with employees at all levels of the organization.
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities.
• Able to gain a substantial understanding of the job quickly and apply knowledge and skills to complete a wide range of tasks.

Work Environment

• Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
• This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, colour, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact to request such an accommodation.

Job Overview:

Helping airport check-in staff with Check-in, boarding and seating issues. Act as a codeshare helpdesk. Resolving issues connected with Ancillary services like seating, baggage and upgrades using EMD. Assisting airport booking offices with reservations on own Airline and Interline Ticket Documents. Logging Incident and escalating matters with Amadeus on Service Hub. Doing follow up till its closure. Assisting airport staff with Mishandled Baggage (MHB) and providing support to the network for World Tracer. Providing PNR and Check-in History to Airport and Regulatory agencies for customer servicing requirements.

Responsibilities and Duties:

Team member will be responsible for addressing airport network and aircraft related DCS-Customer Management, Reservation & ticketing queries round the clock, 24/7 basis. You will be required to resolve or raise incidents with the system provider Amadeus and do the follow up till its closure.

Qualifications:

Bachelor’s Degree in any discipline, Business Administration, or a related field.

Experience:

At least 3-5 years of experience in airport operations or airline management. Worked in areas covering reservation and DCS and Reservation areas on Amadeus and Helpdesk within an airline environment.

Specific skills:

Strong communication skills in written & spoken English. Hands on experience in MS office preferred

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

EY – Consulting support service (CSS) – Reporting – Intern

As part of our CSS - COO Strategy office, you will support key areas of business operations reporting requirements. This role involves assisting in the development of new dashboards and reports based on business needs while maintaining high standards of data competency and accuracy. You will work within a respected team that emphasizes attention to detail and timely delivery, providing valuable insights to support business leaders, including Partners and Senior Management. The role should have Basic knowledge of MS Excel and PowerPoint; familiarity with Power BI is a plus.The role also requires good communication & analytical skills with a willingness to learn and adapt.

The opportunity

As an intern in our CSS - COO Strategy office, you will gain hands-on experience in business operations reporting and support our team in various analytical tasks. This role is an excellent opportunity for students or recent graduates looking to develop their skills in data analysis, reporting, and business operations within a leading firm.

Your key responsibilities

• Support data-related projects by identifying user needs, collecting data, perform data analysis & interpretation and visualization of both time series process data, and manufacturing/operational data.
• Report insights and help users to make decisions and find improvement opportunities.
• Working with cross-functional teams to understand their data needs and support data-driven decision-making.
• Perform data cleaning and data wrangling for analysis and analytics modelling.
• Update operational dashboards.Tools included will be from Power platforms.
• Assisting with various data-related projects, contributing to their successful completion.
• Presenting findings and recommendations to stakeholders, clearly explaining complex data concepts.

Skills and attributes for success

• Strong analytical skills with a willingness to learn and adapt.
• Basic knowledge of MS Excel and PowerPoint; familiarity with Power BI is a plus.
• Ability to work independently and as part of a team in a collaborative environment.
• Good communication skills, both written and verbal.
• Detail-oriented with a focus on accuracy and quality in work.

To qualify for the role, you must have

Currently pursuing or recently completed a Bachelor's degree in technology or Master's degree in Accounting, Finance, Business Administration, or a related field.

A strong interest in data analysis and reporting.

Ideally, you'll also have

Experience with data visualization tools (e.g., Power BI) is a plus.

Previous internship or project experience in business operations or reporting.

What working at EY offers

At EY, we're dedicated to helping our clients, from start–ups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that's right for you

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

Job description

KEY SKILLS AND COMPETENCIES

• Excellent verbal and written communication skills in English.
• At least 1-2 years of experience in international calling.
• Experience in a customer service/sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.
• Flexibility to work in rotational shifts, including late night shifts, weekends, and holidays.
• 5 days working, rotational week-offs.
• Familiar with basic computer skills and knowledge of CRM systems

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Current CTC
• Notice Period

Education:

• Bachelor's (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• Fluent English (Required)

Work Location: In person

TCS is hiring for Passenger Support Services

Location: Gurugram

Experience: 1 to 5 years

Job Description:

• Help desk team 24X7 support.

• Need to have the following skills:

a. Well versed on Amadeus suite ARD Web, Altea CM, Altea Inventory & Availability etc.

b. Reservations and ticketing experience – includes seating, codeshare handling,

c. Disruption handling

d. Knowledge of fare filing is a plus

Interested candidates can apply for the role.

Best Regards,

Megha Dixit - TCS HR

hospital functionality ensuring its security, housekeeping, transportation, adhering to strict healthcare regulations, all while prioritizing operational efficiency; staff supervision, managing vendors, etc.

Roles & Responsibilities:

• Oversee and manage Housekeeping, Security, and Food & Beverage (F&B) services to ensure smooth daily operations.
• Ensure hospital/hotel premises are maintained as per quality, hygiene, and safety standards.
• Coordinate with F&B teams to ensure patient/guest diets and cafeteria services meet quality, timeliness, and cost standards.
• Supervise security operations including manpower deployment, visitor control, incident reporting, and compliance with safety protocols.
• Monitor housekeeping teams for cleanliness, disinfection, and compliance with hospital infection control/WHO standards.
• Plan manpower schedules, duty rosters, and shift rotations across all support services.
• Liaise with vendors/service providers for outsourced support staff, ensure service-level agreements (SLAs) are met.
• Conduct regular audits, surprise checks, and inspections across wards, OTs, public areas, kitchens, and patient rooms.
• Handle patient/guest complaints and service recovery for non-clinical services.
• Implement cost control measures for housekeeping consumables, F&B procurement, and security deployment.
• Prepare reports and MIS on manpower utilization, expenses, incidents, and service quality indicators.
• Train and groom staff for professional behavior, grooming standards, and service excellence.
• Work closely with hospital operations team to ensure patient/guest satisfaction in all non-clinical touchpoints.

Skills Required:

• Strong background in housekeeping, F&B, or facility operations from hospital/hotel sector.
• Leadership skills to manage large teams of supervisors and outsourced staff.
• Knowledge of hospital safety, infection control, food hygiene, and security protocols.
• Excellent communication and grievance handling skills.
• Strong vendor management, budgeting, and auditing abilities.
• Ability to work in high-pressure, 24x7 operational environments.