6,194 Troubleshooting jobs in India

Job Description:

Ø Troubleshoot/Diagnose all Level 1 issues from the customers and driving satisfactory resolution of the issues.

Ø Troubleshoot Product, Codes and Configuration issues

Ø Ensure consistent customer satisfaction

Ø Document all communication with customers in the CRM

Ø Interface with international customers

Ø Timely handoff (escalation) of cases that require technical or political to L2/L3 TAC

Primary Skills:

Ø OSI layers – detailed understanding of each layer’s function and relevant protocols that operates at each level

Ø TCP/IP – thorough understanding and clear explanation about windowing/handshake mechanism

Ø MAC header structure and use of each fields

Ø IP header structure and use of each fields

Ø ARP – how ARP works in a Layer 2 and Layer 3 communication

Ø Mac address table fields and how a switch uses MAC table for switching decisions

Ø ARP table and how a switch uses ARP table

Ø Routing Table fields and how a Router uses routing table for routing decisions

Ø DHCP protocol messages (clear understanding of DORA process)

Ø DHCP operation in layer 2 and layer 3 scenarios (server & client in same vlan or different VLAN)

Ø thorough understanding of Broadcast domain and Collision Domain

Ø thorough understanding of Unicast, Multicast and Broadcast traffic

Ø thorough understanding of Subnetting, Vlan, VTP, 802.1q, STP, Linkage

Ø thorough understanding of RIP (version 1 and 2) and OSPF (link states, LSA types, area types, router types, neighbor communication)

Ø Difference between Routing and Routed protocols

Ø Good troubleshooting approach (from Level 1 to 7 of OSI)

Skills

UiPath Orchestrator,UIPath AI Center,troubleshooting Admin

Job type

Contract to HIRE

Roles & Responsibilities :

Strong hands-on experience in Ui Path Orchestrator Management of queues Configurations Credentials Passwords etc

Deployment of UIPath BOTs in PROD

UiPath Licence management, license allocations, license renewals

VM allocation management Schedule management on VMs

Installation and upgradation of Ui Path to newer versions in Sandbox Dev and PROD

Monitoring and Health check for UIPath BOTs Triaging and resolution of platform related issues

Good Experience in Windows server administration

Experience in remote administration and troubleshooting of Windows servers.

Good experience in windows vulnerability management.

Knowledge on SOX compliance

Knowledge on SSL certificate renewals

Experience in troubleshooting Application installation/uninstallation issues

Miscellaneous tasks BOT restarts recording BOTs etc.,

Good hands on with SQL Server DB

Good Communication skills good experience in communicating with internal customer third party teams

Basic network troubleshooting.

Working knowledge on AWS VMs.

Must Have :

7 - 9 years of work Experience in IT Industry.

5+ Years of UiPath experience as an Admin.

UiPath RPA Admin Certified

Hands on UiPath Deployment Architecture and Cloud platforms (AWS)

Certified AWS Practitioner Architect

Flexibility to work in 24x5 shift model

Good To Have :

Working knowledge of Power Automate Admin role

Previous work experience in 3rd Party Integrations with UiPath like Salesforce, Service Now and/or SharePoint is a plus.

UiPath Certified Professionals ( UCP ) preferred.

Req ID:    

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in coimbatore, Tamil Nādu (IN-TN), India (IN).

At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.

NTT DATA, Inc. currently seeks a "Helpdesk Associate” to join our team in “Coimbatore”.

Requirements:

Job description:

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

• Respond to customer inquiries and resolve technical issues promptly and professionally.
• Effectively troubleshoot software and hardware problems, providing step-by-step guidance.
• Document all customer interactions, issues, and resolutions accurately in our CRM system.
• Identify and report recurring technical issues and product bugs to the relevant teams.
• Contribute to the knowledge base by creating and updating support articles and FAQs.
• Collaborate with cross-functional teams to ensure a seamless customer experience.
• Proactively identify opportunities to improve customer satisfaction and retention.
• Meet and exceed key performance indicators (KPIs) for response time, resolution rate, and customer satisfaction.
• Stay up-to-date with product updates and new features to provide informed support.
• Participate in team meetings and training sessions, both remotely and in-office.

• High school diploma or equivalent; Bachelor's degree in a related field is a plus.
• Proven experience (2+ years) in a customer support or technical helpdesk role.
• Strong understanding of common operating systems and software applications.
• Excellent verbal and written communication skills.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and ticketing systems.
• Willingness to work flexible hours, including occasional evenings or weekends.
• Ability to commute to the **Lucknow, Uttar Pradesh, IN** office for designated in-office days as part of the hybrid model.

Req ID:    

We are currently seeking a Systems Administration Senior Associate - troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

General Duties and Responsibilities:

In these roles, you will be responsible for:
Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
Record, Update, and Escalate Support issues to the next level promptly.
Engage in discovering new IT business tools to support our business users.
Seek, Suggest, Evaluate, and implement process and technology improvements.
Willing to learn grow in other IT Business areas
1. Candidate should be technically sound with Windows Troubleshooting with registry edit (No Boot, No internet, optimization), MAC (optimization, mac troubleshooting), MDM, Autopilot Devices Setup, SCCM, Amazon Workspaces, Citirx , Active Directory (basic troubleshooting), Outlook troubleshooting, Printer Troubleshooting, External Monitor troubleshooting & docking station, Network drives.
2. Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
3. Shift: Rotational shift. Qualification: Graduate with minimum 3+ years of experience in a technical support role. - Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
4. Must be able to speak fluent English; possess excellent writing and comprehension skills with excellent customer handling skills.
5. Central Point of Coordination for all end-user service requests related to device monitoring, IMAC support, break-fix resolution, and asset lifecycle management.
6. Remote Resolution First – Attempt to resolve software/hardware issues before field dispatch.
7. Field tech and OEM CO-ordination - Warrantly checks, process replacements, Co-ordinate logistics, remote contact for Field Services.
8. Proactive Endpoint Monitoring – Laptops/desktops: uptime, CPU/memory/disk usage, network latency, performance drops, patch compliance.
9. Threshold Management – Detect anomalies, open tickets, and attempt scripted remediation.
10. Remote Desktop Support - Application Installations/Configuration – Handle failed automated installs and configure business apps per SOP.
11. Device Provisioning/Deprovisioning – Apply profiles, policies, patches, and applications via Intune/SCCM.

Requirements for this role include:
Excellent English written and verbal communication skills.
Exceptional customer service skills.
Great Team player
24/7 rotational shifts and week offs
Work from Office is mandatory
Excellent communication skills, comfortable working with various stakeholders
Strong troubleshooting skills, bug-finding, and resolution
Ability to work independently within a diverse global team
IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment)
Knowledge of Field Services, Desktop Engineering, Asset management, MAC would be a winner.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

This is a remote position.

Job Title: Huawei IMS Operation & Troubleshooting Engineer

Location:  Remote

Job Type:  Freelance

Experience:  10+ Years

Job Description:

We are seeking an experienced Huawei IMS Operation & Troubleshooting Engineer to manage, monitor, and troubleshoot IMS networks. The candidate will ensure smooth network operations, perform fault analysis, and work closely with cross-functional teams to maintain service quality.

Key Responsibilities:

• Operate and monitor Huawei IMS network elements (TAS, CSCF, MRFP, SBC, PCRF, ePDG, etc.)
  

• Troubleshoot and resolve IMS-related issues, including call setup failures, registration issues, and network alarms
  

• Analyze network performance and identify potential improvements
  

• Coordinate with vendors and internal teams for issue resolution
  

• Maintain network documentation and generate operational reports
  

• Support configuration and upgrades of IMS network elements
  

Required Skills:

• Strong knowledge of Huawei IMS architecture and network elements (TAS, CSCF, MRFP, SBC, PCRF, ePDG, etc.)
  

• Hands-on experience with IMS operations, monitoring, and troubleshooting
  

• Understanding of SIP, Diameter, IMS signaling, and VoLTE services
  

• Experience with network fault detection tools and alarms
  

• Knowledge of ENUM/DNS, AAA, and provisioning gateways
  

• Strong problem-solving and analytical skills
  

• Ability to work independently and in a team environment
  

• Excellent communication skills
  

Description

Skills and qualifications:

Job Category

Posting Date

About the Role:

We are looking for a Field Service Engineer who is skilled in CCTV installation, configuration, maintenance, and troubleshooting . The ideal candidate should have hands-on experience with various types of CCTV systems (IP, Analog, Hybrid), DVR/NVR setup, and network configurations. This role requires on-site visits to client locations to ensure smooth operation, system performance, and customer satisfaction.

Key Responsibilities:

• Install and configure CCTV cameras, DVR/NVR systems, IP cameras , and related security equipment.
• Perform troubleshooting, diagnosis, and repair of faulty CCTV systems.
• Conduct site surveys to determine installation requirements and equipment placement.
• Handle cable routing, terminations , and ensure clean installation practices.
• Configure network settings, remote viewing, and mobile app integration .
• Provide preventive maintenance and respond promptly to service calls.
• Maintain accurate installation and service reports .
• Coordinate with the technical support team and vendors for issue resolution.
• Ensure safety, quality, and compliance standards are met at every site.
• Provide training or basic guidance to clients on system usage when required.

Required Skills & Qualifications:

• Diploma / ITI / B.Tech in Electronics, Electrical, or related field .
• Minimum 1–3 years of experience in CCTV or security system installation.
• Good knowledge of IP networking, cable management, and power systems .
• Experience with brands like Hikvision, Dahua, CP Plus, Bosch, Honeywell, etc. preferred.
• Ability to work independently and manage field tasks efficiently .
• Strong problem-solving and communication skills .
• Must be willing to travel to client sites and work flexible hours when needed.

Preferred Qualifications (Optional):

• Experience with Access Control, Fire Alarm, or Intrusion Systems .
• Basic knowledge of LAN/WAN networking .