2,077 Troubleshooting jobs in India

SPE-CHD & Troubleshooting

Hyderabad, Andhra Pradesh Cognizant

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We are obsessed with delivering an amazing customer experience. As a Customer Support Tier 1 Representative, you are the first line of defense to educate, solve the problems of and delight our customers. This position requires technical acumen, customer focus and a personable, professional and collaborative style to solve a range of issues from product troubleshooting to billing.
**_Responsibilities_**
This position involves the following:
+ Provide exceptional support for our applications and associated services
+ Answer phone calls, chat and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc.
+ Meet and exceed service level goals
+ Utilize support tools and resources necessary to get the job done, including e- mail, chat, telephone and Salesforce
+ Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
**_Preferred Qualifications_**
+ General understanding of internet technologies
+ Demonstrated customer service skills to be able to solve customer service issues-both technical and account related
+ Self-motivated, highly collaborative, creative, goal-oriented and team-centric
+ Superior oral and written communication skills
+ Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
+ Attention to detail, excellent organizational skills, superior time management skills
+ Ability to work in a collegial fashion with peers in other organizational units
+ Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
+ Previous experience in a customer or technical support role a plus
+ Bachelor's Degree or higher in a relevant field preferred
#LI-VS5
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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TL-CHD & Troubleshooting

Hyderabad, Andhra Pradesh Cognizant

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**Cognizant is seeking a strong Team Lead to lead a team of customer support representatives.**
We are obsessed with delivering an amazing customer experience. The ideal candidates will be comfortable understanding of customer service, have an appetite for research and gathering data insights, a high level of comfort working with cross functional partners, and a strong analytical mindset. Successful team members have a passion for business success, strong attention to detail, analytical problem-solving abilities, keeping a high level of team motivation and keen eyes for operational inefficiencies. This position requires technical acumen, customer focus and a personable, professional, and collaborative style to solve a range of issues from product troubleshooting to billing.
**Roles and responsibilities:**
· Manage the overall performance of a team of customer service representatives
· Day-to-day team management in accordance with requirements and SLAs
· Prompt identification and resolution of issues including implementation of preventative measures.
· Provide high quality agent coaching to ensure proper understanding of products and services, compliance with client policies, and delivery of the best customer service
· Recruits, selects, hires, and trains new personnel and prepares them to respond to customer questions and complaints
· Provide exceptional people management, mentorship, and career development to members of your team, achieve low attrition levels and high employee engagement
· Drive team to deliver continuous improvement and productivity/quality gains
· Flag and escalate business risks timely
· Making sure the operations is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of internal stakeholders and the client
· Client interfacing
· improve operational systems, processes and best practices that guarantee organizational well-being and efficiencies
· Leverage service quality, growth, and efficiency metric reports to identify areas of opportunity to enhance agent performance and drive achievement of stated goals.
· Perform quality controls and monitor production KPI's, prepare reports and analyze data for your team
· Ability to develop and implement strategic processes to increase consistency and promote overall growth of the project
· Flexible with timings to support operations
**Required qualifications and experience:**
· Graduate in any stream with a minimum of 6 years of relevant experience from BPOS/ Call Centers
· 3+ years of experience in team management, managing 20+ FTE
· 3+ years of people management experience, including managing leaders, and a strong desire to develop team members
· Experience in leading teams in customer support via voice and chat support or a call center environment
· Advanced customer focus and customer service skills
· Exceptional training and coaching skills to motivate employees
· Great verbal and written communication skills
· Have full understanding of creating and implementing scheduling and task distribution
· Dynamic leader with experience and passion for managing large and diverse teams across multiple sites in a fast-paced environment, able to deal with rapid change and ambiguity
· Strategic thinker with strong analytical and problem-solving skills
· Passion to create an exceptional experience and provide outstanding customer support
· Excited to be part of a global operations team, design effective business operations, tackle complex problems, and develop individual team members
· Adaptable and energized by a fast-paced environment
· Good in situational leadership, on the feet thinking.
· Analytically sound, ability to look through data and make learned decisions
· Adequate knowledge of organizational effectiveness and operations management
· Familiarity with business and financial principles and practices
· Ability to effectively communicate with all levels of the organization
· Proven track record of collaborating with cross-functional groups to produce results
· ISO, Six Sigma, PMO Certification is an added advantage
· Strong practical experience with Excel (PivotTable, Charts, Statistical functions) is required a plus
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
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PCBA Troubleshooting Engineer

Bengaluru, Karnataka Siemens

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Job Description

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make an outstanding addition to our vibrant team. Siemens Mobility is an independent run company of Siemens AG. Its core business includes rail vehicles, rail automation and electrification solutions, turnkey systems, intelligent road traffic technology and related services. In Mobility, we help our customers meet the need for hard-working mobility solutions. We’re making the lives of people who travel easier and more enjoyable while constantly developing new, intelligent mobility solutions!

We are looking for PCBA Troubleshooting Engineer

You’ll make a difference by

·Analyze and troubleshoot faults or failures on PCBA down to the component level.

·Identify root causes of failure using diagnostic tools, test jigs, oscilloscopes, multimeter, and other electronic equipment.

·Replace defective components (e.g., resistors, capacitors, ICs, transistors) using soldering and desoldering tools.

·Rework PCBA to address manufacturing defects or design issues.

·Maintain detailed troubleshooting records, including test results, failure analysis, and repair actions.

·Prepare technical reports and failure analysis summaries for management, engineering teams C customers.

·Work closely with design, quality assurance, and production teams to improve product quality and resolve recurring failures.

·Provide feedback to design teams on potential improvements or failure trends.

·Perform root cause analysis (RCA) for field return modules and implement corrective actions.

·Ensure repaired boards meet quality standards and functional specifications.

·Maintain and calibrate troubleshooting equipment and tools to ensure reliable results.

·Participate in process improvement initiativesto enhance troubleshooting efficiency and product reliability.

·Compliance to Quality, EHS, Information Security requirements.

Desired Skills:

·Diploma or bachelor’s degree in Electronics Engineering or a related technical field.

·Minimum 3-5 years of experience in PCBA troubleshooting, repair, and testing.

·Experience with SMT and through-hole components troubleshooting is essential.

·Strong understanding of electronic circuits, schematics, and component functions.

·Proficiency in using test equipment like oscilloscopes, multimeter, signal C Functional generators.

·Excellent soldering / desoldering skills

·Knowledge of ISO standards with respect to quality, EHS, Information Security requirements.

·Strong problem-solving and analytical skills. Ability to work independently and under pressure to meet deadlines.

·Good communication skills for documentation and collaboration. Attention to detail and high-quality standards.

·Identify and diagnose faults and failures in Printed Circuit Board Assemblies (PCBAs) within electronic systems.

·Troubleshoot issues related to components, soldering, traces, and signal integrity on PCBAs.

·Perform repair and rework activities on faulty PCBAs, including replacing components, fixing broken traces, and ensuring proper soldering.

·Reassemble the board to original specifications after repairs.

·Use various testing equipment such as oscilloscopes, multimeters, and logic analyzers to measure and analyze the electrical behavior of PCBAs.

·Conduct functional, environmental, and stress tests to verify repairs and identify underlying issues.

·Investigate and determine the root cause of failures, whether related to design, manufacturing, or operational issues.

·Work with design and manufacturing teams to provide feedback on issues that could be addressed in future designs or production runs.

·Record detailed diagnostic and repair logs, providing insights into common failure modes, patterns, and lessons learned.

·Update circuit diagrams or repair instructions based on findings.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Make your mark in our exciting world at Siemens.

This role is based in Bangalore. You might be required to visit other locations within India and outside. In return, you'll get the chance to work with teams impacting - and the shape of things to come. We're Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us shape tomorrow.

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Troubleshooting Engineer - Ahmedabad

Ahmedabad, Gujarat Zenatix Solutions

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Job Description

Troubleshooting Engineer


Key Responsibilities:

  • Ticket Management on tools.
  • On-site customer support and remote technical support.
  • Coordinate with internal team and customers for rectifying issues.
  • Coordinate with field engineer for rectifying the issues.
  • Troubleshooting of RPI based Energy management system, planning and inventory management.
  • Troubleshooting of field devices - LT Panel, Relay, Contactor, Energy Meter etc.
  • Knowledge of PLC and IoT is a plus.


Qualifications/Requirements:

  • Bachelor's degree in Engineering (Electrical) or Diploma is a must.
  • Experience of 1 - 3 years.
  • Flexible to travel as this is a travelling job (70% travel and 30% desk job).


About Zenatix

Zenatix is the largest provider of IoT based automation and monitoring solutions with 2000+ deployments across 200+ cities in India. Recently, Zenatix was acquired by Schneider Electric and now part of the larger Schneider Electric family. With a passion for driving sustainability, we build full stack IoT automation solutions for commercial buildings delivering energy efficiency, temperature compliance and asset management for our customers.

While being part of Schneider Electric, Zenatix will continue to operate as an independent business delivering automation solutions for small and mid-sized buildings, which are deprived of automation globally (as BMS addresses mostly large/complex buildings). Zenatix is strongly positioned to drive significant growth in its existing markets (India and UAE), while launching its products in the US and EP markets later this year. Zenatix’ IoT technology is wireless first, mobile first and extremely easy to deploy in commercial buildings. We deliver our solutions in varied building sizes – small (QSRs, supermarkets, retail being a few examples) and mid/large buildings which require automation for controls and monitoring. We have an open office culture where all of us sit, work and have fun together – no executive offices and no stringent policies (only guidelines for streamlined operations). Our cultural values are based on the pillars of integrity, transparency, trust, meritocracy and ownership.



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Helpdesk Associate - Technical Troubleshooting

Bangalore, Karnataka NTT America, Inc.

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**Req ID:** 329704
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnataka (IN-KA), India (IN).
**Requirements:**
+ Helpdesk Associate at Grade-4 position in Service Desk
+ Must be a Graduate.
+ Good communication skills with 6+ months of international calling experience
+ Ability to work independently
+ Adhere to organizational policies and procedures
+ Must possess excellent customer handling skills
+ Should be comfortable to work in rotational shift.
+ Excellent Verbal Communication skills.
+ Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
**Job description:**
+ Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
+ Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
+ Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Helpdesk Associate - Technical Troubleshooting

Bangalore, Karnataka NTT DATA North America

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Job Description

**Req ID:** 329704
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnataka (IN-KA), India (IN).
**Requirements:**
+ Helpdesk Associate at Grade-4 position in Service Desk
+ Must be a Graduate.
+ Good communication skills with 6+ months of international calling experience
+ Ability to work independently
+ Adhere to organizational policies and procedures
+ Must possess excellent customer handling skills
+ Should be comfortable to work in rotational shift.
+ Excellent Verbal Communication skills.
+ Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
**Job description:**
+ Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
+ Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
+ Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
**About NTT DATA**
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com ( DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Helpdesk Associate - Technical Troubleshooting

Bengaluru, Karnataka NTT DATA Services

Posted today

Job Viewed

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Job Description

Req ID:  329704  

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Ability to work independently
  • Adhere to organizational policies and procedures
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift.
  • Excellent Verbal Communication skills.
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.

Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make  accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at .  This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

This advertiser has chosen not to accept applicants from your region.
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Helpdesk Associate - Technical Troubleshooting

Bengaluru, Karnataka NTT

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Job Description

JOB DESCRIPTION

Req ID:  329704 

We are currently seeking a Helpdesk Associate - Technical Troubleshooting to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Requirements:

  • Helpdesk Associate at Grade-4 position in Service Desk
  • Must be a Graduate.
  • Good communication skills with 6+ months of international calling experience
  • Ability to work independently
  • Adhere to organizational policies and procedures
  • Must possess excellent customer handling skills
  • Should be comfortable to work in rotational shift.
  • Excellent Verbal Communication skills.
  • Good communication (demonstrate strong reading comprehension, writing and verbal skills) in English and Polish.
  • Job description:

  • Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Good troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • About NTT DATA

    NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at 

    This advertiser has chosen not to accept applicants from your region.

    International Customer Support (Troubleshooting

    Mumbai, Maharashtra Rigel Networks

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    Job Description

    Position: - Customer Support Executive ( for international Voice, chat and Mail Process)

    Location: - Andheri Marol

    Total Work Exp: - 1 to 3 years

    Must Have Skills:
    - Excellent Communication Skills
    - Must be able to troubleshoot the issues of customer for websites and Application
    - Ready to work on rotational shifts
    - Must have work experience in International voice process

    **Job Types**: Full-time, Regular / Permanent

    **Salary**: ₹30,000.00 - ₹40,000.00 per month

    **Benefits**:

    - Paid time off
    - Provident Fund
    - Work from home

    Schedule:

    - Day shift
    - Evening shift
    - Flexible shift
    - Morning shift
    - Night shift
    - Rotational shift
    - UK shift
    - US shift

    Supplemental pay types:

    - Performance bonus

    **Experience**:

    - Software troubleshooting: 1 year (preferred)
    - Customer service: 1 year (preferred)
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