142 Fortis Healthcare jobs in India

Company Description

SKS Veterinary Hospital and Pet Shop provide centers of excellence in cardiology, oncology, orthopaedic surgery, gastroenterology, GI surgery, ophthalmology, radiology, urology, dental care, laboratory, and pediatric care. In addition to immunization and treatments, we offer services such as pet boarding and routine and medicated bathing. Our hospital also carries a wide variety of prescription diets, flea/tick control products, and heartworm preventatives for your pet's overall health.

Role Description

This is a full-time on-site role for a Patient Care Coordinator located in Chennai (Abiramapuram). The Pet Parent - Patient Care Coordinator will be responsible for scheduling appointments, managing patient care, coordinating various healthcare services, ensuring efficient communication between patients and healthcare providers, and handling phone inquiries with professionalism. The role requires knowledge of medical terminology and an ability to provide excellent patient care.

Morning and Noon Shift will be there

Qualifications

• Appointment Scheduling and Care Coordination skills
• Phone Etiquette and Patient Care skills
• Knowledge of Medical Terminology
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Previous experience in a veterinary or healthcare setting is a plus
• Multi lingual ( Tamil, English and Hindi)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

· To supervise the seamless operation of IN/OUT patient department including registration, documentation, and billing

· To capture accurate patient information at registration and throughout IP/OP Patient flow.

· To monitor patients waiting time and to evaluate and act on the bottle-necks.

· Patient grievance handing

· To monitor behavioural standards of the teammates and if required suggest a training program for improvements of soft skills, grooming etc.;

· To ensure capturing maximum patients' feedback and suggestion

· To remain well-groomed as per company policy.

· Review of new and follow-up appointments of the patients

· Review of first and follow-up appointments for the next appointment and reason

· Greeting and welcoming the patients/guests/consultants both voice and face-to-face.

· Monitor Collecting payments and generating receipts for the patients.

· Monitoring patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.

· Monitoring clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices)

· Daily reports sending it to all concern department.

Job Types: Full-time, Permanent

Pay: ₹15, ₹30,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

Job description :

• Handle calls from patients if needed. Resolve the reason for the call or route to the appropriate party.
• Provide an effective communication link between patient and medical staff, including relaying messages from providers, gathering information from patients for providers, etc.
• Support in medication refill process. Ensure that information goes when and where it is needed.
• Coordination with clinical and non clinical support services .
• Ensure that all patients are tracked and data entered into systems for follow-up and reporting.
• Coordinate with the medical staff to ensure that case management services are provided to patients with complex medical and/or psychosocial problems.
• Work with the medical staff to develop, implement and carry out improvement programs
• Ensure that disease and other registry data entry is up to date and use registry
• Use and update the directory of resources in the service area to meet basic health and human needs. Be facile at using the resources available within the Center.
• Act as a back-up to other Patient Care Coordinator or to other Care Team members as needed.
• Facilitate the admission and discharge process as per policy.
• Act proactively in quality improvement program.
• Perform other duties as assigned by relevant authorities.

Interested candidate can share their resume on or call on

Job Description

i Report 10 minutes prior to the OPD starts.

ü To ensure OPD checklist is folowed step by step.

ü Welcome the patient with smile

ü Introduce yourself to the patient

ü Record AR/NCT

ü Escort patient to the waiting area/ OPD chamber.

ü Coordinate with doctors/ optometrist and call the patients by name when their turn comes.

ü For dilation, first check the Identification Band and put the appropriate dilating eye drop.

ü Ensure the doctor and the optometrist are in their respective chambers when the patients are ready to be seen.

ü In case of dilations and additional procedures required keep the patients informed on timeframes.

ü In case of non availaibility of doctor or optometrist beyond the defined stipulated time, escalate the same to the floor manager/ centre manager for immidiate redressal.

ü Assisiting the patients and doctors as and when required.

ü Provide special care needs to the vulnerable patients.

ü If any procedures/ investigations are advised, help the patients to get prompt billing done before starting the procedure.

ü In case of emergency patient to be directly taken for the procedure and billing formalities to be handled with the attendants

ü Escorting all the patients to pharmacy, optical, counselling as required.

ü Ensuring all relevant patients get future appointments.

ü Ensure patients to fill the feedback forms available in OPD waiting area.

ü Inform OPD manager immediately in case of any grievance of patient.

ü Reporting of accidental incidents.

ü Prompt in activation of codes and follow codes policy.

(Any other work assigned from time to time by the hospital management)

Job Types: Full-time, Permanent

Pay: ₹8, ₹11,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Ranchi, Jharkhand: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

A Patient Care Coordinator serves as a vital liaison, coordinating a patient's care across various providers and services by managing appointments, developing personalized care plans, educating patients and families on treatment, and ensuring smooth transitions of care between facilities and home. Key responsibilities include acting as a patient advocate, resolving administrative issues, maintaining accurate records, and collaborating with the healthcare team to improve the patient experience and outcomes.

Job Types: Full-time, Permanent

Pay: ₹23, ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Walkin: Mon to Sat between 10am to 3pm

Interview location: No: 6/484, Rajiv Gandhi Salai, OMR, opposite Sipcot Entrance, Siruseri, Chennai, Tamil Nadu

Patient Care Coordinator:

Job Description:

• Guide and assist the Patients in their visits to hospital.
• Resolve the Patients queries by being single point of contact.
• Guidance and counseling to the patients and their families.
• Help the Patients & relatives in taking admission and billing process.
• Updating and escalating the customers feedback to the PR Team.
• Maintain good rapport with the patient during their visit.
• Relationship between management and Patients beyond hospital visits responsible for overall customer satisfaction.
• Escorting the patient throughout the OPD and diagnostics department. Until patient/ guest leaves for the day.
• Follow standard help desk procedure.
• Inform management of recurring problem.
• Manages problem resolution for patient & relatives through feedback analysis in coordination with department head to develop proactive problem solutions.
• Need to take care of all other works which is assigned by the Manager.

Preferred candidate profile:

Qualification:

• Any Graduate.
• Experience: 0 to 2 years. Freshers can apply.
• Should posses high standards in communication and grooming.
• Rotational Shift.
• Immediate Joiners are preferred.
• Gender: Male or Female
• Location: Siruseri (Near SIPCOT IT Entrance)

Contact: HR

Job Types: Full-time, Permanent

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Current monthly gross salary?
• Expected monthly gross salary?
• Willing to work in rotational shifts including night duties?
• Willing to work at Siruseri-Chennai location?
• Relevant work experience in years?
• Notice period days if any?
• Current location? mention precisely

Work Location: In person

Expected Start Date: 06/09/2024

Role Overview

We're seeking a detail-oriented and empathetic Patient Coordinator to manage front-line communications and ensure seamless scheduling and support for our patients. You'll be the bridge between patients and our medical team, helping create a smooth, stress-free experience.

Key Responsibilities

• Greet and assist patients in person and over the phone with warmth and professionalism
• Schedule, reschedule, and confirm appointments efficiently
• Verify insurance details and obtain necessary authorizations
• Maintain accurate patient records and update information regularly
• Coordinate communication between patients and healthcare providers
• Handle patient inquiries and resolve issues promptly
• Ensure compliance with healthcare regulations and confidentiality standards
• Collaborate with medical staff to optimize patient care and scheduling

Qualifications

• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Proficiency in healthcare software and Microsoft Office Suite
• Familiarity with medical terminology and insurance processes
• Empathetic, patient-focused approach
• Ability to thrive in a fast-paced environment

Education & Experience

• Prior experience in a healthcare or customer service role is a plus
• Familiarity with Electronic Health Records (EHR) systems is advantageous

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person

Hiring: Patient Care Coordinator

Qualification: MHA/MBA in Hospital Administration

Experience: 0 - 6months

Salary: Negotiable

Location: Jayanagar, Bangalore

Interested candidates can share your resume in WhatsApp:

Job Types: Full-time, Fresher

Pay: ₹18, ₹22,000.00 per month

Benefits:

• Provident Fund

Work Location: In person

Responsibilities:

* Ensure confidentiality at all times

* Manage patient flow from entry to the center to discharge

* Coordinate patient care with healthcare team

* Provide emotional support and counseling

* Maintain accurate medical records