What Customer Support Representative Jobs are in Bangalore?

• Handle inbound customer service inquiries through various channels (phone, email, chat).
• Provide clear and accurate information about services, features, and policies.
• Troubleshoot and resolve customer issues efficiently, ensuring customer satisfaction.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex problems to senior support staff or relevant departments when necessary.
• Identify customer needs and suggest appropriate solutions or services.
• Maintain a high level of product knowledge and stay updated on company offerings.
• Contribute to improving customer service processes and customer satisfaction metrics.

• Proven experience in a customer service or support role.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask and manage time effectively in a remote setting.
• High school diploma or equivalent; a bachelor's degree is an advantage.
• Comfortable working independently with minimal supervision.
• Reliable internet connection and a dedicated home office setup.
• A patient, friendly, and professional demeanor.

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Paid training and ongoing professional development opportunities.
• Fully remote work flexibility.
• Opportunities for career growth within the company.
• A supportive and inclusive virtual team environment.
• Employee assistance programs.
• Performance incentives.

Our client, a global e-commerce leader, is seeking enthusiastic and dedicated Remote Customer Support Representatives to join their expanding international support team. This role is crucial for providing exceptional assistance to a diverse customer base across multiple regions. The ideal candidate will be fluent in English and at least one other language, possess outstanding communication skills, and have a passion for resolving customer inquiries efficiently and effectively. As a fully remote position, this role offers the flexibility to work from anywhere, contributing to our client's global presence. We are committed to providing a supportive and engaging remote work environment, equipping you with the tools and resources needed to excel. This role is central to our client's commitment to outstanding customer service worldwide, originating from our operations supporting clients across numerous markets.

• Respond to customer inquiries via phone, email, chat, and social media platforms in a timely and professional manner.
• Provide accurate information about products, services, orders, and policies.
• Troubleshoot and resolve customer issues, such as order discrepancies, shipping problems, and product complaints.
• Process returns, exchanges, and refunds according to company guidelines.
• Escalate complex issues to appropriate departments or supervisors when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify customer needs and help customers use specific features of products or services.
• Contribute to team goals by accomplishing related results as needed and sharing feedback.
• Adhere to company standards for customer service and quality assurance.

• Proven customer support experience, preferably in a call center or similar environment.
• Exceptional verbal and written communication skills in English.
• Fluency in at least one additional language (e.g., Hindi, Spanish, French, German) is mandatory.
• Strong problem-solving abilities and the capacity to handle stressful situations with empathy and professionalism.
• Proficiency in using customer support software and CRM systems.
• Ability to work independently and manage time effectively in a fully remote setup.
• High school diploma or equivalent; college degree is a plus.
• Must have a reliable internet connection and a dedicated, quiet workspace.
• Adaptable and eager to learn about new products and services.

Our client offers a competitive salary, reflective of your language skills and experience. Employees receive comprehensive health benefits, including medical, dental, and vision insurance. Enjoy the flexibility of a fully remote position, allowing for a great work-life balance. We provide extensive training and ongoing professional development opportunities to help you grow in your career. Join a diverse and inclusive global team that values your contribution. This role is an excellent opportunity to build a rewarding career in customer support from the comfort of your own home.

Our client, a pioneering technology firm focused on digital solutions, is seeking dedicated Remote Customer Support Representatives to join their fully remote team. This role is vital for providing exceptional online and phone-based support to a diverse user base, ensuring a positive and seamless experience with our innovative products. The ideal candidate will possess outstanding communication skills, a knack for problem-solving, and a strong comfort level with digital tools and platforms. This is a remote-first position, designed for individuals who thrive in a flexible work environment and are committed to delivering top-tier customer service from their home office. You will be empowered to resolve customer inquiries, troubleshoot issues, and provide guidance, contributing directly to customer satisfaction and loyalty. Our client is committed to fostering a supportive and engaging remote work culture, and we seek individuals who are self-motivated, organized, and passionate about helping others succeed with our technology. This fully remote role offers the perfect balance of independence and team collaboration, allowing you to make a significant impact without the daily commute.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide clear and concise solutions to technical and non-technical customer issues.
• Troubleshoot software and platform-related problems, escalating when necessary.
• Guide users through product features and functionalities.
• Document all customer interactions, issues, and resolutions accurately in our CRM system.
• Contribute to our knowledge base by creating and updating FAQs and support guides.
• Maintain a high standard of customer satisfaction through empathetic and efficient service.
• Identify recurring issues and provide feedback to the product development team for improvements.
• Adhere to all company policies and procedures, particularly those related to data security and privacy for remote work.
• Collaborate with team members and supervisors to ensure consistent service delivery.

• Previous experience in a customer support or help desk role is highly desirable.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers, web browsers, and standard office software.
• Experience with CRM software and ticketing systems is a plus.
• Ability to work independently, manage time effectively, and maintain focus in a remote setting.
• High school diploma or equivalent required; a college degree is an advantage.
• A reliable high-speed internet connection and a quiet, dedicated workspace are mandatory for this remote role.
• A proactive and customer-centric attitude.
• Availability for flexible work schedules as required by a remote customer support team.

• Fully remote work opportunity, allowing you to work from anywhere.
• Competitive salary and potential for performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Paid training and ongoing professional development opportunities.
• A supportive and collaborative remote team culture.
• Generous paid time off and company holidays.
• Company-provided laptop and necessary software.
• Opportunities for career growth within a growing technology company.
• Employee assistance program for personal and professional support.

• Job Title: Product Support Intern
• Experience: 0-1
• Location: Bengaluru

About Convin

Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences.

We’re trusted by leading brands like Urban Company, Physics Wallah, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and Niva Bupa, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO.

Highlights:

Raised $6.5M in Series-A (2024) and $2.1M seed funding (2022)

Featured in LinkedIn’s Top Startups list

Ranked Top 20 Software Companies in India by G2

Best Speech & Conversation Analytics Company at CX & DCX Summits

About the Role

As a Product Support Intern, you will play a crucial role in ensuring our clients receive the highest level of support and satisfaction. You will work closely with our Customer Support team and gain hands-on experience in assisting our users.

Key Responsibilities:

Responding to Customer Inquiries:

• Address customer inquiries and concerns through various channels, including email, chat, and phone.
• Provide timely and accurate information to customers regarding our products and services.

Issue Tracking and Resolution:

• Troubleshoot and resolve customer issues with patience and efficiency.
• Collaborate with cross-functional teams to escalate and resolve complex problems.
• Track Grafana dashboards and proactively respond to alerts, maintaining the escalation matrix.
• Basic understanding of tools like Freshdesk, Jira, and Getgist for managing support workflows, issue tracking, and customer interactions.

User Training:

• Assist in the onboarding process for new users by providing guidance and training on our software.
• Create and update support documentation to help users navigate the platform effectively.

Customer Feedback:

• Collect and document customer feedback to contribute to the continuous improvement of our products and services.
• Identify recurring issues and suggest improvements to prevent future problems.

Collaboration:

• Work closely with the Customer Support team and other departments to ensure a seamless customer experience.
• Collaborate with the product development team to communicate user feedback and assist in product improvement.

Qualifications:

• Strong communication and interpersonal skills.
• Customer-focused mindset with a passion for helping others.
• Detail-oriented and able to manage multiple tasks effectively.
• Familiarity with SaaS products is a plus (optional).
• Ability to work in a fast-paced and dynamic environment.

Perks:

Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job! It can be a novel, a gratitude journal, or anything that helps you learn something new.

Be a part of the core team: You’ll learn how startups function and be involved in every step we take toward making Convin a big success.

Job Title: Customer Support Associate

About Superset

Superset is India’s largest University Recruitment Platform - a placement automation tool for universities and a digital campus hiring platform for employers. Our team is dedicated towards leveraging the technology to solve all the challenges and problems you could think of during a typical placement season. 

Role Overview

The Customer Support Associate will be responsible for supporting clients in effectively using the Superset platform, resolving queries, and ensuring a smooth customer experience.

Key Responsibilities

• Respond to customer queries via email and phone.
• Understand client requirements and provide appropriate solutions using the platform.
• Follow up with customers to ensure timely issue resolution.
• Maintain accurate records of customer interactions and reported issues.
• Contribute to internal documentation, including FAQs and knowledge base articles.

Required Qualifications

• Minimum 1 year of experience in Customer Support or a related role.
• Strong verbal and written communication skills.
• Ability to analyse and resolve customer queries effectively.
• Detail-oriented with strong problem-solving skills.
• Experience in a SaaS or technical support environment is preferred.

Work Environment

• Collaborative and ownership-driven work culture.
• Opportunity to contribute ideas and improve processes.
• Learning-oriented environment with scope for growth.

Superset is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, age, or disability.

ONLY Freshers with Capital Market Knowledge - Inbound Customer Support !

We’re hiring enthusiastic freshers for an exciting role

Location – Bengaluru

Y Join ? ️

Handle inbound customer queries & create amazing customer experiences ️

No Sales | No Targets | Zero Pressure ️

Direct company payroll from Day 1 ️

Day shifts only + fixed weekends off ️

Great learning & career growth opportunities

CTC: ₹2.83 LPA

Eligibility:•

BCom | BBA | BFM | MBA | MCom•

Strong communication in Hindi & English

For more details , or queries , please connect on

#FresherJobs #BengaluruJobs #NoExperienceJobs #FintechJobs #NoSalesJobs #CustomerCareJobs #NowHiring #BCoMJobs #BBAJobs #OfficeJobs #NoSalesJobs #NonSales #NoTargetJobs #CustomerSupport #CustomerExperience #Inbound #VoiceSupport #CapitalMarketJobs #EquityMarketJobs #MumbaiJobs #ImmediateJoiners #GraduateJobs #Hiring #Recruitments

We are looking for a Customer Support Associate (Inbound Sales) to join our Customer Support team. The role involves handling customer queries, resolving complaints, managing escalations, and ensuring customer satisfaction while meeting service-level agreements (SLAs). The candidate will also support inbound sales through upselling and cross-selling of products and services.

Shift & Work Mode

Shift: US Shift

Work Mode: Work from Office (WFO)

Key Responsibilities

Handle inbound customer calls and provide prompt resolutions.

Manage customer queries, complaints, and escalations effectively.

Resolve customer issues within defined SLA timelines.

Support inbound sales through upselling and cross-selling of products and services.

Maintain high levels of customer satisfaction and service quality.

Coordinate with internal teams to ensure timely issue resolution.

Accurately document customer interactions and update relevant systems.

Adhere to company policies, quality standards, and compliance guidelines.

Required Skills

Excellent verbal and written communication skills.

Strong customer service and interpersonal skills.

Ability to handle customer disputes professionally.

Ability to manage multiple stakeholders effectively.

Strong time management and ability to meet deadlines.

Team player with a collaborative approach.

Adaptable and flexible in a fast-paced work environment.

Basic computer knowledge and familiarity with MS Office.

Eligibility

Freshers and experienced candidates are welcome to apply.

Prior experience in customer service, international BPO, or inbound sales is an added advantage.

Preferred Attributes

Customer-centric mindset.

Strong problem-solving and decision-making skills.

Positive attitude with a willingness to learn.

Ability to work under pressure and achieve performance targets.

Additional Requirements

Willingness to work in US shifts.

Comfortable working from the office.

Flexible to work as per business requirements.

Interested candidates please share your resume @ or WhatsApp me at

About the Role

The Customer Support Operations team is responsible for delivering a best-in-class support experience across Cricbuzz and Willow by Cricbuzz products and services. The team manages customer interactions, subscription and payment-related support, escalation handling, operational reporting, and customer experience analytics, while acting as a key bridge between customers and internal Product, Business, Technology, and Operations teams.

Key Responsibilities

• Support customers and subscribers across Cricbuzz and Willow by Cricbuzz products through chat, email, web, phone, App Store and Play Store reviews, and social media channels.

• Manage customer queries, complaints, tickets, and escalations relating to subscriptions, payments, billing, account management, content access, streaming experience, and product functionality.

• Coordinate closely with Product, Engineering, Business, and Operations teams to ensure timely resolution of customer issues and provide accurate responses to customers.

• Take ownership of escalated customer issues and drive them to closure while maintaining high standards of customer satisfaction.

• Develop a deep understanding of subscription workflows, payment gateways, digital payment systems, streaming products, and customer journeys.

• Monitor ticket queues, operational performance, response times, and SLA adherence to ensure an exceptional support experience.

• Gather and analyse large volumes of customer interactions and support data to identify recurring issues, product gaps, and operational inefficiencies.

• Provide actionable feedback to Product, Technology, and Business teams to improve customer experience, reduce support volumes, and prevent repeat issues from surfacing.

• Prepare and share status updates, weekly reports, and customer experience insights with stakeholders.

• Contribute to process improvements, automation initiatives, and knowledge management to enhance overall operational efficiency.

Requirements

• Bachelor's or Master's degree.

• 2+ years of proven experience in Customer Support Operations, Payment Gateway Operations, Customer Service, Technical Support, Subscription Services, or equivalent high-performance operational support environments.

• Strong understanding of digital products, subscription businesses, payment gateways, and customer lifecycle management.

• Experience handling customer escalations and working with cross-functional teams to drive issue resolution.

• Excellent analytical and problem-solving skills with the ability to identify trends and derive actionable insights from customer data.

• Strong communication and stakeholder management skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

• Strong ownership mindset with a focus on customer satisfaction, operational excellence, and continuous improvement.