What Online Business Jobs are in India?
Showing 754 Online Business jobs in India
Messaging Services Advisor - SharePoint online, OneDrive for Business and MS-Teams
Posted 4 days ago
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Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Messaging Services Advisor - SharePoint online, OneDrive for Business and MS-Teams to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
"Messaging Services Advisor applies a wide application of theories, concepts, and principles in identifying customer needs and managing and supporting systems. Performs complex issue analysis and may perform SME role on accounts. Providing steady state support to the messaging infrastructure, handling on-call support responsibilities, handling escalations, critical issues, upgrade and maintenance activities, mentoring team members and other day-to-day support operations. Expert on Messaging technologies-SharePoint on-prem servers and SharePoint Online
Job Description-
Provides deep subject matter expertise, advice and program delivery.
Support steady state operations-Flexible working in shifts or US business hours for all required work done and during weekends.
Contributes to the development of new techniques and plans within area of expertise.
Thorough understanding and management of customer business needs and expectations.
Provide support on day-to-day operations in managing the email and collaboration services
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Develops innovative and creative output based on interpretation and analysis that improve business performance and contributes to corporate goals and strategic intent.
Anticipates operational, program, and implementation issues and develops preventative measures.
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Applies advanced training and experience to resolve difficult client problems where standard practice has failed.
Identifies, structures, and delivers services that enable business processes.
May develop automated methods needed to implement recommended solution.
Performs root cause analysis on failed components and implements corrective measures.
Mentors junior team members.
Candidates must have exceptional customer service, problem solving, and communication skills
Possess the ability to work independently with minimal management supervision and with a global team of engineers
Strong team player with ability to work in a team and as individual contributor
Strong organizational and documentation skills
Knowledge on ITSM tools/platform to perform Request, Incident, Change and problem management.
Technical Skillset-
Health checks, reporting, monitoring, capacity management and proactive configuration management support
In-depth knowledge of SharePoint Online architecture, site collection administration, permissions models, and Microsoft 365 ecosystem
Security hardening and patch/update management support
Collaboration components configuration management
Search engine configuration management and Content management configuration support
Configuration and Customization: Manage site collection administration, permissions, content types, lists, libraries, workflows, and templates. Configure advanced features such as hub sites, managed metadata, search optimization, and retention policies.
Utilize monitoring tools and analytics (e.g., Microsoft 365 Security & Compliance Center, SharePoint Admin Center) to track usage, performance, and compliance metrics. Generate and present regular reports to management.
A customer-centric approach with a focus on delivering high-quality support.
Strong verbal and written communication skills, with the ability to explain technical concepts to end users
Understanding their requirements and creating a positive client experience throughout the total client journey.
Flexible working in shifts supporting 24X7 steady state operations.
Individuals understand their own area and can perform all facets of their role. Good analytical, excellent communication and problem-solving skills - Energetic, self-motivated and self-sufficient in accomplishing tasks.
Performs a variety of maintenance tasks associated with the support, modification, and updating and patching servers, also include software installations, upgrades and tests.
Works on abstract and complex problems requiring evaluation of intangible variables.
Integrates trends, data and information into plans, deliverables and recommendations.
Provides deep subject matter expertise, advice, and program delivery
Provides advanced technical support within area of expertise to clients on complex integration issues and is often in a lead role within major projects.
Participates in troubleshooting and resolution of client problems using integrated data processing and communication solutions.
Regularly exercises discretion and independent judgment on technical matters.
Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job.
Builds deeper understanding of processes, procedures, customers and organization
Develops innovative and creative output based on interpretation and analysis that improve business performance and contribute to corporate goals and strategic intent.
Performs root cause analysis on failed components and implements corrective measures
Flexibility to adapt to changing technologies and environments, with a proactive approach to continuous learning
Technical Skillset
Provide advanced support for various M365 services, including Exchange Online, SharePoint Online, OneDrive for Business, SFB/Ms-Teams, and other integrated applications. Resolve complex technical issues and ensure minimal disruption to end users.
Manage and maintain the M365 environment, ensuring it is secure, up-to-date, and compliant with organizational policies. Perform regular system monitoring, maintenance, and optimization tasks
Implement and manage security measures to protect the M365 environment from threats. Ensure compliance with industry standards and organizational policies, including data protection and privacy regulations
Experience with hybrid M365 environments and integration with on-premises systems.
Maintain thorough documentation of the M365 environment, including configurations, changes, and troubleshooting procedures. Generate regular reports on system performance, usage, and security
The ability to identify and implement innovative solutions to improve the efficiency and performance of M365 services
SharePoint Management-Collaboration and document management, Farms administration, Web application, site administration, health and Monitoring.
Policy configuration and fully Support instant messaging, presence and chat systems- MS-Teams
Email protection and security administration- EOP, Microsoft defender for Office 365.
Work closely with other IT teams to ensure seamless integration and operation of M365 services. Provide training and guidance to junior IT staff on the effective use of M365 tools
Knowledge of ITSM tools/platform to perform Request, Incident, Change and problem management.
Steady state support to the messaging infrastructure, handling on-call responsibilities, complex issues, escalations, server maintenance activities etc.
Knowledge of Active Directory and Azure Active Directory. Also, experience with Azure AD Connect and hybrid identity management
Stay up to date with the latest M365 features, updates, and best practices.
Identify opportunities for improving M365 service delivery and user experience."
**About NTT DATA**
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, .
**_NTT DATA endeavors to make_** **_ **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_ **_._** **_This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here ( . If you'd like more information on your EEO rights under the law, please click here ( . For Pay Transparency information, please click here ( ._**
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Faculty and Subject Matter Expert - Online
Posted 4 days ago
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Job Description
Location: Pune (Work from Office/Hybrid)
Experience:
Minimum 10 years of experience in teaching, training, and academic content development.
Qualification:
- Master's Degree in Management (MBA/PGDM) from a reputed institution.
- Ph.D. preferred.
- Relevant industry certifications will be an added advantage.
About the Role
We are looking for an experienced and dynamic PG Management Online Faculty who is passionate about creating high-quality digital learning experiences for MBA/PGDM students. The ideal candidate should have extensive teaching experience and proven expertise in designing engaging online content, recording lecture videos, and developing industry-oriented learning material across multiple management domains.
Subject Expertise (One or More)
- Marketing Management
- Finance
- Information Technology Management
- Supply Chain & Operations Management
Key Responsibilities
- Design and develop comprehensive online learning content for MBA/PGDM programs.
- Create structured course plans, lesson modules, presentations, assignments, case studies, quizzes, and assessments.
- Record high-quality video lectures and explain complex management concepts in a simple, engaging manner.
- Develop practical, industry-oriented examples, simulations, and business case discussions.
- Prepare scripts and teaching materials suitable for digital learning platforms.
- Continuously update course content to align with current industry trends, emerging technologies, and academic standards.
- Collaborate with instructional designers, video production teams, and academic stakeholders to produce engaging learning experiences.
- Mentor students through discussion forums, doubt-solving sessions, and live webinars whenever required.
- Ensure all content meets institutional quality standards and learning outcomes.
Required Skills
- Minimum 10 years of teaching/training experience in Management education.
- Proven experience in creating online educational content for MBA/PGDM learners.
- Hands-on experience in recording professional video lectures or delivering online courses.
- Strong presentation, communication, and storytelling skills.
- Ability to simplify complex concepts using practical business examples.
- Experience with Learning Management Systems (LMS) and digital teaching tools.
- Excellent content writing and instructional design capabilities.
- Proficiency in Microsoft PowerPoint and digital content creation tools.
Preferred Experience
- Experience working with EdTech companies, universities, or business schools.
- Prior experience creating MOOCs, online certification programs, or recorded learning modules.
- Exposure to AI-powered teaching tools and digital content creation platforms.
- Experience in curriculum design and outcome-based education.
What We Are Looking For
The ideal candidate should possess:
- A strong passion for teaching and digital content.
- Excellent camera presence and confidence in front of the lens.
- Ability to create engaging, learner-centric content.
- Strong industry orientation with practical business insights.
- High attention to detail and commitment to academic excellence.
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Job Description
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Job Description
Job Description
To build & lead a local team of 4-5 online FAE. Working alongside REN sales and focused on supporting mass market and channel partners in India & SE Asia. The role is a player coach whilst building / running the team, also supporting customers and partners. The role will be the anchor point for this small team and will be instrumental in developing the business model and way of working for a long term sustainable high-quality support for our Southeast ASIA and India mass market customer base.
**Responsibilities**
+ Build / develop / retain a customer centric technical team focusing on the best mix of technical & personal attributes to support, debug and guide customers technically with a system engineering approach for success.
+ Build relationship and way of working (deployment/ coverage) with the REN sales and distribution partners in India.
+ Develop the way of working with customers & contribute to wider development of providing best in class support to customers including support infrastructure & tools.
+ Actively Participate in local business reviews with the relevant sales teams & partners and escalate / highlight gaps and issues needed to win customer sockets .
+ Manage any logistics issues as it relates to running small office with development kits / tools and utilities that team need to provide effective L1 support for customers.
Qualifications
+ Bachelor's of Engineering in computer science / electronics Course or equivalent in relevant discipline.
+ Minimum 10 Years of experience in mentorship or leadership
+ C programming know-how and experience in developing SW and HW in embedded platforms with deep knowledge on MCU / MPU Architectures
+ Experienced with typical IDE's & tool chains (e.g. Keil/IAR/ Eclipse based etc.) & debuggers.
+ Experience in typical hardware peripherals and driversand Interfaces
+ Experienced with SW and/or HW debugging techniques.
+ Understanding / experience of one or more Operating Systems (e.g. FreeRTOS, Azure OS, Zephyr etc.)
+ Knowledgeable in high-level embedded C / device drivers / middleware / utilities /
+ Knowledgeable in Communication Protocols & Interface buses like I2C, UART and SPI / Clocking & Timers / memory utilization etc.
+ Any wireless experience (Bluetooth / Wi-Fi) an advantage
+ Any experience of working with customers / partners an advantage.
+ Strong understanding of embedded software development & sound C skills, ideally from developing application hardware and firmware /demos etc
+ Strong communication skills and be able to work / communicate in a multicultural environment.
+ Good questioning techniques: ability to guide conversations via open & closed questions.
Company Description
Renesas is one of the top global semiconductor companies in the world. We strive to develop a safer, healthier, greener, and smarter world, and our goal is to make every endpoint intelligent by offering product solutions in the automotive, industrial, infrastructure and IoT markets. Our robust product portfolio includes world leading MCUs, SoCs, Analog and power products, plus Winning Combination solutions that curate these complementary products. We are a key supplier to the world's leading manufacturers of electronics you rely on every day; you may not see our products, but they are all around you.
Renesas employs roughly 21,000 people in more than 30 countries worldwide. As a global team, our employees actively embody the Renesas Culture, our guiding principles based on five key elements: Transparent, Agile, Global, Innovative, and Entrepreneurial. Renesas believes in, and has a commitment to, diversity and inclusion, with initiatives and a leadership team dedicated to its resources and values. At Renesas, we want to build a sustainable future where technology helps make our lives easier. Join us and build your future by being part of what's next in electronics and the world.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let's **Shape the Future** together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement ( .
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
1. **Department** Engineering
2. **Location** Bengaluru
3. **Remote** No
Requisition ID
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Academic counsellor- Online
Posted 4 days ago
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Key Responsibilities:
- Inbound and Outbound Calls: Answer incoming calls and make outbound calls to respond to inquiries and provide information about online degree programs offered by the university.
- Information and Guidance: Provide detailed information about program options, admission requirements, tuition, financial aid, and any other relevant details to prospective students.
- Application Assistance: Guide prospective students through the application process, ensuring they understand all requirements and deadlines.
- Database Management: Maintain accurate records of all interactions and inquiries in the center’s CRM system.
- Follow-Up: Conduct timely follow-up calls and emails to nurture prospective students and address any outstanding questions or concerns
- Problem Resolution: Resolve inquiries and concerns effectively, escalating more complex issues to appropriate departments when necessary.
- Adherence to Policies: Ensure compliance with university policies and guidelines, including data protection and confidentiality.
- Product Knowledge: Stay informed about current online degree programs, admissions policies, and changes in university offerings.
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Job Description
Role Description The Online Phonics Teacher at Raynira Kids Academy will deliver structured phonics lessons to young learners, focusing on letter sounds, blending, decoding, and early reading skills. This full-time, on-site role in Chennai involves planning and conducting interactive online sessions, preparing lesson materials, and assessing learner progress regularly. The teacher will maintain detailed records of student performance, provide constructive feedback, and adjust instructional strategies to meet diverse learning needs. Daily responsibilities include collaborating with other educators, communicating with families about learner progress, and participating in training or staff meetings to enhance teaching practices.
Qualifications
- Candidates should possess strong Teaching and Education skills, with experience working with young learners in a structured setting.
- Candidates should possess effective Lesson Planning and Training skills to design age-appropriate phonics lessons and support continuous learning.
- Candidates should possess excellent Communication skills for engaging children online, coordinating with colleagues, and updating families on learner progress.
- Experience in phonics instruction, early literacy, or primary education is highly beneficial.
- Relevant academic background in Education, Early Childhood Education, English, or a related field is preferred.
- Comfort with online teaching platforms, basic computer literacy, and the ability to manage virtual classrooms are important.
- Patience, adaptability, and a learner-centered approach to teaching are essential.
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Team Lead - Online Reputation Management
Posted 4 days ago
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Job Description
Role:
The Team Lead will be responsible for overseeing a team dedicated to managing social media and email communications, focusing on Online Reputation Management (ORM) and handling complaints and escalations. This role requires a proactive individual who can effectively lead a team, ensuring customer satisfaction and maintaining a positive online presence. The Team Lead will work closely with senior management to develop strategies that enhance customer experience and resolve issues efficiently. Strong problem-solving and conflict-resolution abilities.
Responsibilities:
- Lead and manage a team responsible for monitoring and responding to social media and email communications. Ensure that all team members are trained and equipped to handle customer interactions professionally and effectively.
- Oversee Online Reputation Management activities, ensuring that the company maintains a positive image across all social media platforms. Develop strategies to address and resolve negative feedback promptly and constructively.
- Handle customer complaints and escalations, ensuring that issues are resolved swiftly and satisfactorily. Work closely with other departments to address root causes of complaints.
- Develop and implement processes for tracking and analyzing customer feedback and complaints. Use this data to identify trends and recommend improvements to services and products.
- Ensures adherence to contractual SLAs and manages the overall workflow within the team effectively.
- Provide regular reports to senior management on team performance, customer feedback, and resolution outcomes. Use these reports to make data-driven recommendations for improving customer experience.
- Ensure compliance with company policies and industry regulations in all customer interactions. Maintain up-to-date knowledge of relevant legal and regulatory requirements.
Criteria:
- Graduate OR 10th + 12th + 3 year Diploma (any stream).
- Overall 4+ years of experience in BPO customer service, including 1+ year of team handling experience in Online Reputation Management
- Domain expertise in premium segment complaint handling and Online Reputation Management (ORM)
Shift: 24x7 rotational shifts
Week Off: 5 days working (Rotational Off)
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Job Description
Hiring: Online Physics Teacher (Class 11–12 | JEE & NEET)
WFH | ₹25K–₹35K/month | ⏰ 6–8 hrs/day
CBSE & Competitive Exam Physics
Mechanics • Electricity • Magnetism • Optics • Modern Physics
M.Sc. Physics Preferred
Requirements:
Strong Subject Knowledge
Laptop + Stable Internet + Pen Tablet
CBSE/JEE/NEET Teaching Experience Preferred
Apply:
(Resume + Demo Teaching Video)
Tutee E-Learning
#Hiring #PhysicsTeacher #JEE #NEET #CBSE #OnlineTeaching #TeachingJobs #WFH #TuteeELearning #Kharagpur
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Account Manager - Online Merchants
Posted today
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JD - Account Manager Online Merchants & Digital Platforms
Reporting To: SVP – Enterprise Sales & Partnerships
Experience : 5–7 years
Location: Bengaluru
About Flexmoney:
FlexMoney Technologies is India's embedded credit infrastructure platform, connecting banks and
NBFCs with a large and growing network of merchants across all sales channels. Through InstaCred
360TM, our omnichannel orchestration layer, we enable instant cardless EMI and BNPL credit at the
point of sale for non-credit card consumers. We are in a high-growth phase, expanding aggressively across online merchants and digital platforms — and this is a high-ownership sales hire at an exciting inflection point.
Role Objective:
Own end-to-end merchant acquisition and GMV growth across online-first accounts — from digitally- native D2C and eCommerce brands to large digital platforms and marketplaces. You will identify, onboard and scale InstaCred's online checkout EMI integrations, helping merchants unlock revenue they are currently leaving on the table at checkout while building a high-quality, compounding book of business on the B2B2C platform.
What Are We Not Looking For?
• Account managers who wait for inbound — this role requires aggressive outbound hunting
discipline
• Sellers whose default pitch is rate comparison or MDR negotiation — we compete on GMV
outcomes, not basis points
• Candidates from non-merchant-facing roles with no direct quota ownership experience
• People who need large team support or pre-built playbooks, this is a builder role with high
autonomy and high accountability
Key Responsibilities:
Hunting — New Merchant Acquisition (50%)
• Identify and qualify prospects across two tracks: (1) D2C and eCommerce-first brands in
consumer electronics, home & living, fashion, fitness, EdTech and adjacent verticals; (2) large
digital platforms — travel, marketplaces, edtech super-apps, health & wellness and financial
services aggregators
• Lead end-to-end sales conversations calibrated to the stakeholder — founders, CMOs, Heads
of Growth and VP Product at D2C brands; VP and C-suite at platforms
• Build and present outcome-led commercial proposals — framed around conversion uplift, AOV
growth and incremental GMV — covering MDR, platform fee and revenue share terms;
negotiate and close agreements
• Build multi-stakeholder relationships across business, product and technical teams at platform
accounts
• Own accounts from first contact through technical integration go-live and first transaction
Farming — Portfolio GMV Growth (20%)
• Drive GMV growth from existing accounts through increased checkout penetration, lender mix
optimization and new use case activation
• Identify upsell opportunities — CRM module, telesales layer, additional lender activation,
white-label modules for platform accounts
• Lead structured GMV performance reviews and executive-level QBRs anchored in merchant
revenue outcomes, not product updates
• Proactively flag and resolve integration or commercial issues before escalation
• Identify PG-mediated platform relationships that can be converted to direct integrations and
surface these to leadership
Pipeline, CRM & Market Intelligence (10%)
• Maintain accurate and up-to-date CRM records across all active prospects and accounts —
stages, next actions, deal values and expected close dates
• Ensure pipeline data integrity for weekly forecasting and leadership reporting
• Log all merchant interactions, commercial discussions and integration milestones in CRM in a
timely manner
• Capture and feed structured market intelligence into CRM — competitor pricing signals,
feature gaps and recurring merchant objections — as a regular practice, not ad hoc
Forecasting & Reporting (10%)
• Submit accurate weekly pipeline and forecast updates to SVP with commentary on deal
progression, risks and blockers
• Track and self-report on KPIs — activations, GMV, pipeline coverage — without being
prompted
Merchant Onboarding Coordination (10%)
• Coordinate with technical, product and operations teams to ensure smooth integration go-
lives — own the merchant experience end-to-end, not just the commercial close
• Maintain a clear post-sale handoff process so CS, tech and ops teams have full context on
merchant commitments and expectations
What Success Looks Like?
Milestone Target:
30 Days: Onboarded on product, GTM channels and ICP; existing pipeline audited; first outreach
sequences live
60 Days: First merchant or platform account closed; integration go-live in progress; qualified
pipeline at 3x quarterly target
90 Days: First transactions live on at least 2 new accounts; GMV contribution measurable; farming cadence established on inherited accounts
180 Days: Full hunting and farming motion running; portfolio GMV growing QoQ; at least 1 platform direct integration closed or in final negotiation
KPIs:
• New merchants and platform accounts activated per quarter
• GMV from new accounts (first 90 days post go-live)
• Existing portfolio GMV growth quarter on quarter
• Average revenue per account
• Pipeline coverage ratio (3x quarterly target minimum)
Experience & Skills Required:
• 5–7 years in B2B sales; selling Value Added Services , backgrounds from MarTech, SaaS or growth infrastructure businesses are strongly welcomed — fintech or payments exposure is a plus, not a prerequisite
• Direct experience selling to D2C and eCommerce brands and/or large digital platforms or
marketplaces
• Demonstrated ability to engage CMO, Head of Growth and VP Product personas at D2C and
digital-first brands; credible at VP and C-suite level for platform accounts
• Sells on outcome and ROI, not features — comfortable building a business case in a merchant's
growth or revenue language
• Prior experience selling to CMO, CRO or Head of Growth personas is as valuable as fintech
sales experience — we care about buyer fluency, not sector label
• Comfortable with APIs, webhooks and growth infrastructure concepts at a functional level
• Strong understanding of online checkout flows, payment integrations and merchant tech
stacks
• Demonstrated ability to manage both short-cycle transactional deals and complex, multi-
stakeholder platform sales concurrently
• Disciplined pipeline management and strategic account planning skills
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Reservations executive/online sales executive
Posted 1 day ago
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Job Description
Company Description Della Resorts is India’s leading experiential hospitality destination and luxury resort, across a sprawling 50-acre complex in Lonavala. Conceptualized by designer and entrepreneur Jimmy Mistry, Founder & Chairman Della Group, the brand encompasses multiple businesses, including Della Resorts, Della Adventure Park, Della Villas, and other lifestyle ventures. The property features 310 individually designed rooms across six resort categories, providing tailored, high-quality stay experience combining exceptional design, globally benchmarked service, and bespoke experiences for corporate events and discerning leisure guests.
Role Description This is a full-time, on-site Reservations Executive / Online Sales Executive role based in Mumbai. The role involves handling reservations inquiries via phone, email, and online channels, providing accurate information on room categories, rates, packages, and special offers, and converting leads into confirmed bookings. The professional will manage online sales platforms, update inventory and rates, respond to guest queries on digital channels, and support promotional campaigns to maximize occupancy and revenue. Day-to-day responsibilities include maintaining detailed reservation records, coordinating with front office and operations teams, ensuring a seamless guest experience from booking to check-in, and adhering to brand standards in every interaction.
Qualifications
- Strong Customer Service and Customer Support skills, with a focus on courteous, solution-oriented guest interactions.
- Effective Communication abilities, including clear verbal and written communication and active listening.
- Proven Sales capabilities, with experience in lead conversion, upselling, and achieving booking or revenue targets.
- Familiarity with Online Marketing and online sales channels, including OTA platforms and digital inquiries plus channel manager and PMS systems such as Staah and IDS
- Experience in hospitality, travel, or related service industries is preferred.
- Comfort using reservation systems, CRM tools, and Excel based reporting
- Ability to work in a fast-paced environment, manage multiple inquiries, and maintain attention to detail.
- Minimum qualification: Bachelor’s degree or diploma in Hospitality, Tourism, Business, or a related field is an advantage.
- Flexible schedule availability, including weekends and holidays as required by operational needs.
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