297 Workforce Management jobs in India
Analyst, Workforce Management
Posted 2 days ago
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Job Description
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference _working_ in everything from scrubs to jeans.
Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as "Great Places to Work" in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
**What You'll Be Doing:**
**Your Future Evolves Here**
Evolent Health has a bold mission to change the health of the nation by changing the way health care is delivered. Our pursuit of this mission is the driving force that brings us to work each day. We believe in embracing new ideas, challenging ourselves and failing forward. We respect and celebrate individual talents and team wins. We have fun while working hard and Evolenteers often make a difference _working_ in everything from scrubs to jeans.
Are we growing? Absolutely and Globally. In 2021 we grew our teams by almost 50% and continue to grow even more in 2022. Are we recognized as a company you are supported by for your career and growth, and a great place to work? Definitely. Evolent Health International (Pune, India) has been certified as "Great Places to Work" in 2021. In 2020 and 2021 Evolent in the U.S. was both named Best Company for Women to Advance list by Parity.org and earned a perfect score on the Human Rights Campaign (HRC) Foundation's Corporate Equality Index (CEI). This index is the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality.
We recognize employees that live our values, give back to our communities each year, and are champions for bringing our whole selves to work each day. If you're looking for a place where your work can be personally and professionally rewarding, don't just join a company with a mission. Join a mission with a company behind it.
**What You'll Be Doing:**
**Position Summary**
The Workforce Management Analyst is responsible for optimizing workforce operations to enhance efficiency and customer satisfaction. This role involves analyzing key performance indicators (KPIs), forecasting staffing needs, and developing schedules to ensure adequate staffing levels. The analyst will monitor real-time performance, identify trends, and recommend improvements to processes and systems. Key responsibilities include:
+ **Data Analysis** : Collect and analyze data related to workforce performance and customer interactions to identify areas for improvement.
+ **Forecasting and Scheduling** : Implement forecasting models and schedules to meet service level objectives.
+ **Reporting** : Generate regular and ad-hoc reports on workforce metrics, including attendance, performance, and call center statistics (daily, weekly, and monthly) and help identify trends to promote decision making.
+ **Process Improvement** : Identify opportunities for process automation and optimization to enhance operational efficiency.
+ **Collaboration** : Work closely with operations and cross-functional teams to ensure alignment with company standards and goals.
+ **Real-Time Monitoring** : Provide real-time monitoring and adjustments to staffing levels to meet service demands.
**Essential Skills (Required) :**
+ A minimum of 3-5 years of experience in a WFM role.
+ Hands-on RTA/Scheduling Experience with Genesis application (minimum 1 year.)
+ Must be an advanced user of Microsoft Excel.
+ Excellent verbal and written communication skills.
+ Extremely well-organized with excellent analytical, problem-solving, and planning skills.
+ Critical thinking with the ability to contribute to challenging assignments in a business environment.
+ A high sense of urgency, and the ability to multi-task and meet deadlines.
+ Exceptional learning agility and possess a highly developed curiosity.
**Good To Have Skills:**
+ Knowledge of Power BI/Tableau will be preferred.
+ SQL knowledge.
**Mandatory Requirements:**
We require that all employees have the following technical capability at their home: High speed internet over 10 Mbps, the ability to plug in directly to the home internet router. These at-home technical requirements are subject to change with any scheduled re-opening of our office locations.
**Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status** .
**Mandatory Requirements:**
Employees must have a high-speed broadband internet connection with a minimum speed of **50 Mbps** and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.
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**Evolent Health is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status** .
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!
UKG Workforce Management
Posted today
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Job Description
Role : UKG WFM Architect
Location : India
Note: We have an urgent requirement for pharmaceutical distribution supply chain & healthcare services
JD:
Leading and driving UKG WFM implementations and providing strategic direction to ensure successful implementation and optimization
Experience in defining system architecture, , ensuring alignment to business needs and driving technical excellence through this implementation
Deep expertise in UKG Pro WFM, systems integrations and WFM best practices
Design and deliver high quality solutions through system configuration that meets overall business requirements
Supervisor- Workforce Management
Posted today
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Job Description
Aspire to Grow
When was the last time you experienced the impact of your work? Our back-office customer service team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to join us as our new Supervisor- Workforce Management to impact lives across the world and experience first-hand the difference your hard work makes.
What is this about?
As our new Supervisor- Workforce Management , you are responsible for monitoring real-time activities across multiple teams within Customer Experience. Monitoring consists of meeting service level targets (phone, chat and email), maintaining efficient staffing levels and resource allocation of cross trained resources between the departments. Additional Supervisor responsibility of supporting the Time and attendance team that monitors agent time records for payroll.
A typical day might include
You should apply if:
Why work for us?
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do!
McGraw Hill recruiters always use a “@mheducation.com” email address or communicate through our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
49117Analyst- Workforce Management
Posted today
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Job Description
Job Description
Workforce Management effectively monitors and tracks call flow volumes to ensure service standards are met. The Lead Consultant will perform complex staffing and forecasting models to drive service level and customer satisfaction results to achieve and exceed service level guarantees and smart goals
Job Responsibilities
Create and maintain accurate volume forecasting models at regular intervalsProvide short term and long-term strategic planning
Communicates call volume fluctuations and staffing models to support the service levels
Volume forecasting and staffing recommendations for reps
Provides timely and accurate reporting including scorecards and trending as required
Provides analysis and thought leadership around call and cost optimization to Operations Manager
Completes individual tasks, assignments and/or long-term projects through applying professional judgment, knowledge, and experience
Influences others through subject matter expertise and provides performance feedback to Supervising Manager where applicable
Requires an understanding of the underlying principles of a professional discipline and the application of those principles in completing work and making judgments and/or recommendations for action
Drive process automation and optimization within the team
People Management:
Builds long-term relationships within team by creating an environment of safety and innovation
Creates an environment of accountability amongst themselves and direct reports
Executes HR-related processes and develops staff through coaching and mentoring and providing specific, timely, open, honest, and constructive performance feedback
Analyzes long-term impact of new or anticipated strategies and contributes to Allstate business and functional strategy
Education and Experience:
2+ years’ experience in a call center environment in a people management role
2+ years operation/administrative experience with Avaya CMS, Verint workforce management mandatory
Must have excellent customer service skills and verbal/written communication skills
Must have strong analytical and strong organizational skills
Proficiency in all Microsoft products with emphasis in Excel and Power Point
Strong computer skills are required
Workforce Management Consultant
Posted today
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Job Description
Attention Job Seekers!
Hiring Alert for Experienced Professionals through a Walk in Drive at TCS - Thane, Maharastra on 21st June (Saturday)!
Join us at TCS Yantra Park on 21st June 2025 (Saturday)
Job Description
- § Location:
Mumbai - 4 to 13 years of hands-on experience as a Kronos Consultant with a strong focus on UKG Pro Workforce Management (Kronos Dimensions).
- § Experience in configuring Kronos for Timekeeping, Scheduling, Accruals, Attendance, Activities, Attestation is an added advantage.
- § UKG Certification and experience in Dell Boomi integration platform
- § Experience in setting up Kronos Clock Terminals and troubleshooting.
- § Excellent communication skills both written and verbal.
- § Demonstrated ability to diagnose, troubleshoot, and resolve technical issues related to Kronos and integration components.
Desired Skills
Kronos
Walk In Drive Date:
21st June 2025 (Saturday)
Walk In Registration Time:
09:
00 AM – 01:
00 PM
Venue:
TCS Yantra Park. Pokharan Road Number 2, TCS Approach Rd, Thane West, Thane, Maharashtra 400606
Eligibility Criteria:
- Minimum 15 years of regular education (10th + 12th + 3 years graduation)
- BE/B.Tech/MCA/M.Sc/MS with minimum 4 years of relevant experience post Qualification IT- Experience.
- B.Sc/BCA Graduates with minimum 4.5 years of relevant experience post qualification IT Experience.
- Only Full Time courses would be considered.
Things to carry for interview:
1 copy of an updated resume, Government ID proof,1 passport size photo, TCS Application form.
Workforce Management Leader
Posted today
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Job Description
Manager Workforce Management (WFM)
IGT Solutions Pvt. Ltd.
Location :
Pune, India
Shifts :
Rotational (24x7 environment)
Company Profile
IGT Solutions Pvt. Ltd. is a leading IT and BPM services provider, specializing in the Travel, Transportation, and Hospitality industry. With over 10,000+ travel experts across 15 global delivery centers , IGT delivers cutting-edge services in Application Development, Testing, Analytics, Contact Center Services , and more. We pride ourselves on offering equal employment opportunities and fostering a diverse, inclusive, and harassment-free workplace.
Job Summary
We are hiring a Manager – Workforce Management (WFM) to lead and manage planning, forecasting, scheduling, and real-time management for our operations. The ideal candidate will have strong analytical skills, hands-on experience with WFM tools like IEX , and the ability to drive performance excellence through data-driven decision-making.
Key Responsibilities
- Manage all aspects of Workforce Management :
Capacity Planning, Scheduling, Forecasting, Real-Time Management, and Reporting. - Monitor KPIs and ensure performance targets are met.
- Collaborate with Operations and cross-functional teams.
- Handle ad-hoc requirements , outages, and schedule adherence.
- Deliver timely and accurate MIS reports and dashboards.
- Conduct daily/weekly performance reviews with stakeholders.
- Drive outlier management and ensure efficiency across metrics.
- Maintain high data integrity and quality.
- Generate reports/ad-hoc dashboards to meet client expectations.
- Proactively identify solutions to mitigate business performance risks.
- Ensure client and internal reporting requirements are met within TAT and accuracy standards.
Candidate Profile
- Experience in WFM (Planning, Scheduling, Forecasting, Reporting) – mandatory.
- Hands-on expertise in WFM tools like IEX, Avaya, Verint, or Blue Pumpkin.
- Proficient in MS Excel ;
capable of training teams in Excel reporting. - Strong analytical and problem-solving skills.
- Excellent verbal and written communication ;
ability to interact with senior leadership and clients. - Decision-maker with the ability to work under pressure in a 24x7 environment.
- Prior experience as a Manager or equivalent designation in a BPO WFM function is required.
Perks and Benefits
- Inclusive and equitable workplace culture.
- Global exposure in the Travel & Hospitality industry.
- Opportunities for upskilling and professional growth.
- Performance-based recognition and advancement.
Equal Opportunity Statement
IGT Solutions is an equal opportunity employer. We ensure all employment decisions are made without regard to age, gender, gender identity, sexual orientation, race, religion, disability, veteran status, or any other protected category.
If you're a dynamic professional with a passion for workforce planning and optimization, apply now and become a part of our growing team!
Workforce Management Scheduler
Posted today
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Job Description
About the Company- Leading BPO in Bangalore
Schedulers will utilize the Workforce Management scheduling tool(eWFM) to administer the processing of individual clusters engineer teams weekly work schedules and to schedule training, and other special events for the engineer teams.
About the Role
Develop, manage, and maintain comprehensive schedules. Single Point of Contact for the Business Unit. Structure set up to core scheduling activities.
Responsibilities
- Forecast Upload and generate the Intraday Patterns (IDP)
- Schedule Generation and Optimization
- Review IDP (Requirement vs Schedule) with sites/Partners
- Recommend required headcount with sites/Partners by running different scheduling scenarios
- Generate IDP and calibrate it in IDP template based on shrinkage applied as per trending IR %
- Coordinate with stakeholders to gather requirements, priorities, and timelines for scheduling activities
- Ensure resource allocation aligns with project goals and organizational capacity
- Lead and motivate team members to achieve scheduling objectives efficiently
- Establish quality control measures to ensure accuracy and consistency in scheduling outcomes
- Drive continuous improvement initiatives to enhance scheduling processes and team performance
- Implement and oversee automation solutions for shift creation, time-off approvals, and schedule adjustments
- Identify inefficiencies in manual scheduling processes and implement automation to improve accuracy and efficiency
- Leverage machine learning and data analytics to enhance workforce scheduling models
- Stay updated with emerging technologies in WFM, automation, and AI-powered workforce optimization
- Explore RPA (Robotic Process Automation) opportunities to minimize manual interventions in scheduling
- Benchmark against industry leaders to adopt best practices in scheduling innovation
- Monitoring mailbox and managing the workload
- Will be actively involved in updating the real time exceptions and schedule changes through email request
Qualifications
- Educational Qualification:
Bachelor’s degree
Required Skills
- Good knowledge of MS Office tools, SQL, PowerBi
- Excellent communication and interpersonal skills
- Proficiency with computers
- Willingness to work in a 24*7 shift environment
- Drive for self-learning and knowledge enhancement
- Exposure to the leave management system
- Contact Centre Workforce Management experience
- Extensive experience with WFM software
- Experience in IEX and Alvaria WFM tool is required, preferably Alvaria
- Team handling experience shall be an added advantage
- Ability to simplify complex operations into repeatable processes
- Comfortable in fast-paced environment
- Ability to make decisions in time sensitive ambiguous situations
- Ability to multitask and manage multiple projects simultaneously
- Strong problem-solving skills and adaptability to changing priorities
Pay range and compensation package
UPTO 8.5LPA
Interested Candidates can mail their cv at or call at
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