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Vice President – Delivery Lead ( Client Experience & Client Lifecycle Change, Client transformati...
Posted 4 days ago
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Vice President – Delivery Lead ( Client Experience & Client Lifecycle Change, Client transformation, Client Onboarding)
Location: Mumbai
This is a hands-on delivery leadership role responsible for driving end-to-end client transformation initiatives across the Wholesale franchise ( Investment Banking).
Key Responsibilities:
Own end-to-end delivery of client lifecycle & client experience change initiatives
Lead projects from initiation through go-live and benefits realization
Partner with Front Office, Operations, Credit, Legal & Technology teams
Drive client onboarding, KYC, client data & servicing transformation
Manage requirements, process design, governance, risks & dependencies
Lead distributed global delivery teams across regions
Drive AI & data-enabled transformation initiatives
Required Experience:
7+ years of experience managing complex change programmes/projects in Financial Services
Strong Wholesale Banking / Capital Markets client lifecycle experience
Hands-on experience in Client Onboarding, KYC & Entity Data Management
Strong PM/BA skills with JIRA & Confluence experience
Experience working with global stakeholders and senior leadership
Exposure to AI-enabled change, CRM, analytics or workflow automation is preferred
Interested candidates can share their updated profile at
#Hiring #VP #DeliveryLead #ProjectManagement #BusinessAnalysis #ClientLifecycle #KYC #Transformation #FinancialServices #MumbaiJobs #CapitalMarkets #InvestmentBanking #WholesaleBanking #GlobalMarkets #ClientExperience #ClientTransformation #ChangeManagement #DigitalTransformation #DataTransformation #AITransformation #BankingJobs #FinanceJobs #FinTech #FinancialServicesJobs #PMO #ProgrammeManagement #ProjectDelivery #Agile #JIRA #Confluence #BusinessAnalyst #SeniorHiring #LeadershipHiring #TechnologyTransformation #OperationsTransformation #MumbaiHiring #IndiaJobs #CareerOpportunities #JobOpening #NowHiring #Recruitment #TalentAcquisition #BankingCareers
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Job Description
_corporate_fare_ Google _place_ Gurugram, Haryana, India
**Early**
Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes.
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 2 years of experience with stakeholder management, business, sales industry or customer engagement.
**Preferred qualifications:**
+ Knowledge of the local market with excellent investigative skills.
+ Knowledge of traditional and online marketing strategy and tactics, and products across all digital advertising.
+ Ability to lead and manage multiple projects with internal and external stakeholders
+ Ability to think about issues and develop recommendations and action plans.
**About the job**
Businesses of all shapes and sizes rely on Google's unparalleled advertising solutions to help them grow in today's dynamic marketing environment. You bring a passion for sales, knowledge of online media, and commitment to maximize customer success. You act like an owner, move with velocity through change, finding innovative and strategic ways to consistently deliver extraordinary and incremental outcomes for both Google and your customers. You build trusted relationships with customers, uncovering their business needs and translating them into powerful solutions to achieve their most ambitious goals. You achieve as a team with sellers, shape the future of advertising in the AI-era, and make a real impact on the millions of companies and billions of users that trust Google with their most important goals.
In this role, you will work with the advertisers to shape their business growth and strengthen relationships. You will drive product adoption and business growth. You will anticipate how decisions are made at C-Level and you will explore and uncover the business needs of customers, and understand how the range of product offerings can grow their business. You will set the goal and strategy for how their advertising can reach users.
Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you'll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers.and we have fun doing it.
**Responsibilities**
+ Manage a portfolio of customers alongside account managers to deliver against goals, while prioritizing and delivering a quality sales experience to customers.
+ Establish credibility with executives and serve as a trusted consultant to optimize and expand their advertising investment by understanding business drivers, identifying opportunities for growth, managing risks & creating multi-quarter plans for sustainable business growth.
+ Drive business growth, partnerships, business planning and strategy, review, and education for customers.
+ Coach peers in the organization to create skill lift that drives customer growth and contributes to team success.
+ Collaborate with cross-functional teams to enable customer growth.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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Client Service - Account management
Posted 4 days ago
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About Policy bazaar for Business (PBFB)
Policy bazaar for Business is the corporate insurance arm of Policy bazaar, delivering comprehensive insurance and risk management solutions to businesses across India. We specialize in Employee Benefits and Commercial Insurance, helping organizations safeguard their people and assets through innovative, technology-driven solutions and exceptional client service.
Position
Client Service - Account management
Location: Mumbai
Experience: 3+ Years
Industry: Corporate Insurance Broking (Mandatory)
Key Responsibilities
- Manage end-to-end servicing of corporate client accounts.
- Build and maintain strong client relationships while acting as the primary point of contact.
- Handle policy servicing, endorsements, renewals, and client escalations.
- Coordinate with Sales, Operations, Claims, and Underwriting teams to ensure seamless service delivery.
- Manage the Client Help Desk by addressing client queries and service requests within defined timelines.
- Coordinate and support key stakeholders during Annual Health Check-ups (AHCs) and hospitalizations to ensure a seamless client experience.
- Prepare client reports, presentations, and account reviews
- Drive high levels of client satisfaction through proactive relationship management.
Preferred Candidate Profile
- Experience in Corporate Insurance Broking is mandatory.
- Strong knowledge of Employee Benefits (EB) and Commercial Insurance products.
- Excellent communication, presentation, and stakeholder management skills.
- Customer-centric with strong problem-solving and relationship management abilities.
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Global Sales Customer Excellence Expert - Consumer
Posted 4 days ago
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With a sales career at Kuehne+Nagel, you'll drive long-term business success by mastering sales strategies, nurturing customer relationships and identifying new opportunities. But you will also bring relief and peace of mind to pet owners around the world. Because when you do your job, your colleagues around the world are able to build reliable veterinary supply chains that ensure pets get the care they need. At Kuehne+Nagel, our work is about more than we imagine.
****
To drive commercial excellence and customer-centric sales support across global end-to-end collaboration with key GA customers, by enabling effective bid management, ensuring seamless sales-to-implementation transitions, and strengthening vertical-specific customer relationships. This role acts as a strategic partner to Key Account Managers and Business Development leaders, ensuring the delivery of high-quality commercial solutions, consistent customer experiences, and operational alignment across pricing, implementation, and business units.
**How you create impact**
1.Bid & Tender Management
+ Support RFI and tender response processes in collaboration with Key Account Managers (KAMs).
+ Analyze tender requirements, help articulate commercial strategy alongside GKAM, and coordinate with pricing teams to ensure compliance and plausibility.
+ Prepare tailor made value propositions and lead internal/external post-mortem reviews.
2.Sales-to-Implementation Handover
+ Ensure smooth commercial handover of awarded business to Business Units (BU), aligned with Implementation Methodology and RACI.
+ Support implementation teams with commercial insights and documentation.
3.KAM & Sales Support
+ Maintain customer key data and ensure commercial housekeeping is up to date.
+ Act as an extension of the KAM in managing ongoing commercial relationships, including coordination of legal documentation (NDA, MSA.) and help identifying business opportunities to support the overall vertical growth.
+ Prepare and attend customer strategic business reviews, coordinating contributors and presentation materials.
+ Identify opportunities for continuous process improvement in coordination with Business Units and the customer.
+ VOC - Act in conjunction with KAM team to ensure customer demands are met.
4. Vertical-Specific Commercial Support
+ Vertical-specific customer engagement.
+ Support preparation and participation in vertical-specific business reviews and strategic meetings.
+ Coordinate customer repositories, strengthen cross‑regional collaboration and internal engagement.
+ Create and share best practices to drive consistency and performance.
+ Drive internal vertical initiatives and share among peers and KAM community.
**What we would like you to bring**
1. Customer-Centric Mindset (Demonstrates a deep commitment to understanding and delivering on customer needs, proactively seeks ways to enhance the customer experience and add value throughout the sales and implementation journey)
2. Proactive & Solution-Oriented (Takes initiative to identify challenges and drive solutions without waiting for direction, thrives in dynamic environments and remains focused on outcomes and continuous improvement)
3. Strong Collaboration & Communication (Builds trusted relationships across functions, geographies, and cultures, communicates clearly and confidently with stakeholders at all levels, including senior leadership and external customers)
4. Detail-Oriented with a Strategic View (Balances precision in execution (e.g., pricing, tender compliance) with a broader understanding of commercial strategy and customer goals, Maintains a structured approach while adapting to changing priorities)
**What's in it for you**
+ Work with a Global Leader - Join one of the world's top logistics companies with a strong international presence and reputation.
+ Career Development - Access structured growth opportunities, professional training, and internal mobility within a global organization.
+ Attractive Compensation - Competitive salary with performance-based incentives and benefits.
+ Collaborative Work Culture - Be part of a supportive, ethical, and compliance-driven team environment.
+ Local Role, Global Impact - Influence regional business growth while working with global tools, systems, and best practices.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
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Job Description
Wanting to ONBOARD an experienced Talent Acquisition professional with experience in manufacturing recruitments
Job Code NM-227
To be deputed at Client Office of an MNC company with office in Pune
Only apply if you fulfil the following criteria:
- At least 3 years experience in hiring for manufacturing on Pan India basis
- Can join in a weeks time
- Willing to work on initial six months contract (extendable to one year)
- Prior experience in communicating with Hiring managers is a must.
- Willing to learn
Responsibilities
- Partnering with HRBPs and Hiring Managers; talent mapping and benchmarking for critical positions
- Building pipelines for niche and business-critical roles
- End-to-end recruitment for timely closure, with a strong candidate and stakeholder experience
Thank you
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Job Description
Apexon is a technology services firm specializing in accelerating business transformation and engineering intelligent enterprises. For over two decades, the company has been meeting clients wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Its reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement. The company focuses on Artificial Intelligence, Data and Analytics, Digital Engineering and Experience, and has deep expertise in Banking and Financial Services, Healthcare, and Life Sciences. Apexon is backed by Goldman Sachs Asset Management and Everstone Capital. Learn more at Apexon.com.
Website
Role: Business Development Manager (Hunter + Farmer)
Location: Mumbai / Pune
Experience: 8–12 Years (IT Services Industry Only)
Role Summary
We are looking for a high-performing Business Development Manager with a balanced mix of new business acquisition (50%) and account farming/growth (50%) . The ideal candidate should have proven experience in IT Services, capable of acquiring new enterprise customers while also growing existing strategic accounts through cross-selling, upselling, and long-term relationship management.
Key Responsibilities
Hunting (50%)
- Drive new business acquisition by identifying, prospecting, and converting enterprise clients across BFSI and other key industry verticals.
- Generate qualified opportunities through cold calling, networking, referrals, industry events, and strategic outreach.
- Represent the company's Digital Engineering, AI, Cloud, Data & Analytics, Automation, and Application Development capabilities.
- Own the complete sales lifecycle from lead generation to deal closure, including presentations, proposal management, commercial negotiations, and contract signing.
- Build and maintain a healthy sales pipeline to consistently achieve revenue and acquisition targets.
Farming (50%)
- Manage and grow existing client accounts by identifying opportunities for cross-selling, upselling, and expanding service portfolios.
- Build strong relationships with key stakeholders, including CXOs and business leaders, ensuring high customer satisfaction and long-term partnerships.
- Collaborate closely with Delivery, Solutioning, and Customer Success teams to ensure successful project execution and identify future business opportunities.
- Develop account growth strategies and drive wallet share expansion across assigned accounts.
- Conduct regular business reviews and proactively address client needs while identifying new initiatives.
Required Experience & Skills
- 8–12 years of experience in IT Services Sales , with a strong combination of new business acquisition and account management .
- Proven success in selling IT Consulting, Digital Transformation, Cloud, AI, Data & Analytics, Digital Engineering, and Application Development services.
- Strong experience working with enterprise clients in BFSI. Exposure to Healthcare, Manufacturing, Automotive, or Retail is an added advantage.
- Demonstrated ability to acquire new logos while expanding existing customer relationships.
- Good understanding of enterprise procurement cycles, digital transformation initiatives, and consultative selling.
- Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics, or similar sales tools.
Essential Soft Skills
- Excellent communication, presentation, and executive stakeholder management skills.
- Strong consultative selling and solution-oriented approach.
- Ability to influence decision-makers and manage complex sales cycles.
- Highly self-motivated, target-driven, and entrepreneurial mindset.
- Strong negotiation, relationship management, and account planning capabilities.
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Account Management & Customer Success – Digital Solutions- F&B
Posted 4 days ago
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Job Description
The Ecolab Global Intelligence Center (EGIC) is Ecolab Digital’s 24/7 intelligence engine – monitoring 192,000+ connected devices, processing 120B+ data points annually, and delivering $22M+ in verified customer value across water treatment, food safety, and industrial operations. We are hiring Account Management / Customer Success professionals across the business segment – Food & Beverage Hygiene – to drive the commercial impact of Ecolab’s digital solutions. In this role, you will work directly with customers and field sales representatives to grow digital adoption, ensure value realization, and expand the footprint of digital programs within assigned accounts. This is a customer-facing commercial role – not a traditional analyst position. You will own the post-sale customer relationship: driving onboarding, tracking adoption and usage, building value stories, managing renewals, and identifying expansion opportunities in partnership with field sales. You’ll need the commercial instinct to spot growth opportunities and the analytical rigor to prove value with data.
Key Responsibilities Customer Success & Value Realization
• Own the post-sale customer relationship for assigned digital accounts within your segment – serve as the primary EGIC point of contact for adoption, value delivery, and ongoing engagement. • Drive structured onboarding and user enablement to accelerate time-to-value after deployment. • Track and report customer value realization (TVD) using usage analytics, dashboards, and outcome metrics – translating data into compelling value narratives for customers and internal stakeholders
• Conduct regular business reviews with customers, presenting realized value, usage trends, and actionable recommendations to strengthen engagement and deepen program adoption. Account Growth & Expansion Support
• Partner with field sales representatives to identify and pursue upsell, cross-sell, and multi-site replication opportunities within existing accounts.
• Build account plans that map digital adoption potential across customer sites, programs, and stakeholder groups within your assigned segment.
• Support field sales in shaping outcome-based value propositions and ROI business cases tailored to the segment’s operating environment and KPIs.
• Contribute to digital conversion efforts by scoring customer readiness and recommending targeted adoption plays for hardware-only or underutilized accounts. Retention & Renewal Management
• Monitor customer health through usage signals, engagement patterns, and satisfaction indicators – proactively flagging and mitigating churn risk.
• Own renewal execution for assigned accounts, ensuring timely renewals and minimizing revenue leakage.
• Develop and execute recovery plans for at-risk accounts in coordination with product, service, and field teams. Stakeholder & Cross-Functional Collaboration
• Engage customer stakeholders relevant to your segment – plant operations, quality, EHS, engineering, procurement, infection prevention, or facility management – to build multi-threaded relationships and deepen digital adoption.
• Collaborate with product, service, implementation, and field sales teams to ensure seamless customer experiences from deployment through expansion.
• Share customer feedback, competitive intelligence, and adoption insights to inform product direction and go-to-market strategy for your segment.
• Maintain disciplined CRM hygiene, accurate account health records, and transparent pipeline/forecast inputs.
Required Qualifications
• 4 to 8 years of experience in B2B account management, customer success, or consultative commercial roles in one or more of the
following industries:
F&B Hygiene: Food & beverage processing, dairy, brewing, CIP operations, or food safety/quality.
• Strong understanding of digital products and platforms (SaaS, connected devices, remote monitoring, analytics, automation) and how they create measurable customer value.
• Demonstrated ability to manage customer relationships, drive adoption, and articulate value realization with data.
• Experience engaging multiple stakeholder levels in customer environments – from frontline operators to engineering, quality, and facility leaders.
• Ability to build ROI-based value stories and communicate both technical and commercial outcomes clearly. •
Strong communication, presentation, and relationship management skills.
• Bachelor’s degree in engineering, Business, Food Technology, Chemistry, Life Sciences, or a related field (or equivalent professional experience). Preferred Qualifications
• Experience in customer success, account management, or commercial roles within digital/IoT environments – including driving adoption, onboarding, and change management.
• Domain knowledge relevant to your target segment:
F&B Hygiene: CIP systems, sanitation protocols, food safety compliance (HACCP, FSMA), and production hygiene KPIs.
• Comfort with data-driven customer engagement: leveraging dashboards, usage metrics, and value realization reports to drive conversations and demonstrate impact.
• Understanding of recurring revenue levers – onboarding, user enablement, usage analytics, renewal/expansion motions – and how they compound long-term commercial outcomes.
• CRM proficiency (e.g., Salesforce) with strong discipline around account health tracking and forecast accuracy.
• Ability to work effectively in a matrixed, globally distributed organization and influence outcomes without direct authority.
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Job Description
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.
Digital Customer Success Manager (India)
We are looking for a Digital Customer Success Manager to join our Global Customer Success organization in India. This role plays a critical part in scaling how Customer Success delivers value across a large and growing customer base. The Digital CSM will partner closely with North America based Customer Success Managers to drive the digital, analytical, and operational aspects of the customer lifecycle. This includes generating customer insights, analyzing product adoption, preparing strategic materials for customer engagements, and supporting digital customer success programs that drive adoption, value realization, retention, and expansion. This is an ideal role for someone who enjoys working with customer data, identifying trends, building scalable processes, and enabling customer-facing teams to operate more strategically.
Drive Customer Insights & Value Realization
+ Analyze product usage, adoption trends, and engagement data to generate insights that help CSMs drive customer value realization.
+ Identify opportunities where customers can unlock additional value through deeper product adoption.
+ Surface risk signals, adoption gaps, and expansion opportunities across customer segments.
+ Translate customer data into clear, actionable insights that support strategic customer conversations.
Enable Strategic Customer Engagement
+ Develop Business Review (BR) materials and executive-ready insights that help CSMs articulate customer outcomes.
+ Create data-driven narratives that demonstrate ROI, adoption progress, and realized business value.
+ Build standardized frameworks and assets that help CSMs consistently communicate customer value.
Scale Digital Customer Success
+ Support digital Customer Success initiatives that enable the organization to engage customers at scale via AI and customer success technologies
+ Assist in developing automated lifecycle programs that drive onboarding success, product adoption, and renewal readiness.
+ Contribute to scalable playbooks that guide customers toward faster value realization.
Improve Efficiency Through Automation
+ Identify opportunities to automate operational and analytical workflows currently performed by CSMs.
+ Build repeatable processes that improve how customer insights and value reporting are generated and delivered.
+ Partner with Customer Experience Operations to enhance customer health scoring, adoption analytics, and reporting frameworks.
+ Develop AI autonomous agents to scale the repeatable processes to increase the customer touchpoints per customer success manager
Required Qualifications
+ 3-6 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence.
+ Strong analytical skills with experience interpreting product usage data and customer engagement metrics.
+ Experience building presentations, reports, or executive-ready insights from complex data sets.
+ Familiarity with Customer Success and CRM platforms (Salesforce, Gainsight or similar).
+ Advanced proficiency in Excel and PowerPoint.
+ Strong written communication skills and ability to present insights clearly in English.
+ Experience working with global teams across multiple time zones.
Preferred Experience
+ Experience in a SaaS or cloud software company.
+ Familiarity with customer health scoring, retention metrics, and adoption analytics.
+ Experience supporting digital customer success or scaled engagement programs.
+ Experience with AI tools and technology to help scale operational procedures and outcomes
+ Exposure AI automation tools, analytics platforms, or customer engagement technologies.
Manager, Digital Customer Success (India)
We are seeking a Manager, Digital Customer Success to lead and scale our Digital Customer Success function within the Global Customer Success organization in India. This role is responsible for building and managing a high-performing team that enables scalable, data-driven customer success across a large and growing global customer base.
The Manager will partner closely with North America-based Customer Success leadership to define and execute digital, analytical, and operational strategies that drive customer adoption, value realization, retention, and expansion at scale.
This role combines people leadership, operational ownership, and strategic execution, and is ideal for a leader who thrives at the intersection of analytics, automation, and customer outcomes.
Key Responsibilities
Lead and Develop the Digital Customer Success Function
+ Build, manage, and develop a team of Digital Customer Success Managers
+ Establish clear goals, performance expectations, and development plans for team members
+ Foster a culture of analytical rigor, operational excellence, and customer-centric thinking
+ Ensure alignment with global Customer Success priorities and regional leadership
Drive Customer Insights & Value Realization at Scale
+ Oversee the generation of customer insights based on product usage, adoption, and engagement data
+ Ensure the team consistently surfaces: Adoption gaps, Risk signals, Expansion opportunities
+ Define standards for translating data into actionable, executive-ready insights
+ Partner with Customer Success leadership to embed insights into customer engagement strategies
Enable Strategic Customer Engagement
+ Establish frameworks and quality standards for Business Reviews (BRs) and executive materials
+ Ensure consistent delivery of data-driven narratives that demonstrate: ROI, Adoption progress, Business outcomes
+ Develop scalable assets and templates that elevate how CSMs communicate value globally
Scale Digital Customer Success Programs
+ Own and evolve digital Customer Success programs that support scaled customer engagement
+ Partner with global stakeholders to design and implement: Lifecycle automation (onboarding, adoption, renewal readiness) and segment-based engagement strategies
+ Ensure digital programs are aligned to customer segments and business priorities
Drive Operational Efficiency & Automation
+ Identify and prioritize opportunities to automate manual workflows across Customer Success
+ Partner with Customer Experience Operations to:
+ Improve customer health scoring models
+ Enhance adoption analytics and reporting frameworks
+ Oversee the development and deployment of AI-driven solutions and autonomous agents to scale customer engagement
Cross-Functional Leadership & Global Alignment
+ Act as a key partner to North America Customer Success leaders
+ Collaborate with: CX Operations, CX Intelligence, Product, Sales & Renewals
+ Ensure alignment between digital initiatives and broader customer success strategy
Measure Impact and Drive Continuous Improvement
+ Define and track key performance metrics, including:
+ Adoption and engagement trends
+ Efficiency gains through automation
+ Contribution to retention (GRR) and expansion (NRR)
+ Continuously refine programs, tools, and processes based on data and feedback
Required Qualifications
+ 6-10 years of experience in Customer Success, Customer Operations, SaaS analytics, consulting, or business intelligence
+ 2+ years of people management experience
+ Strong analytical skills with experience interpreting product usage and customer engagement data
+ Proven ability to translate complex data into clear, actionable insights
+ Experience working with Customer Success platforms (e.g., Salesforce, Gainsight)
+ Advanced proficiency in Excel and PowerPoint
+ Strong communication skills with the ability to influence global stakeholders
+ Experience working across global teams and time zones
Preferred Experience
+ Experience in a SaaS or cloud software company
+ Experience leading or supporting digital / scaled Customer Success programs
+ Familiarity with customer health scoring, retention metrics, and adoption analytics
+ Experience with AI, automation tools, or customer engagement technologies
+ Experience building or leading offshore/India-based teams supporting global functions
Company Overview:
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
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Job Description
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
**The Role**
Customer relationship role at Kyndryl are project-based in all things - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.
There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.
You'll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That's the kind of impact you can have!
This is a project-based role where you'll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you'll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won't be an issue.
Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Professional Experience**
+ At least 3 years of experience in a similar role, preferably in an IT or technical setting.
+ Fluent in Japanese (JLPT N3 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
+ Experienced in handling client communication and negotiations.
+ Excellent in Japanese skills both translation and interpretation
+ Proven hands-on experience in SCRUM or Project Management.
+ Excellent problem-solving and analytical skills
+ Hands-on experience with cloud technologies, databases, or programming languages is a plus.
+ Experience with IT service management tools (e.g., Service Now, Jira).
**Preferred Professional Experience**
+ Certifications in Japanese language proficiency JLPT N2 or above
+ Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
+ Experience in working with Japanese clients or in a multicultural team is preferred.
+ Knowledge of Mainframe domain.
+ Ability to work independently and manage multiple tasks and deadlines.
**Being You**
The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
**What You Can Expect**
Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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Job Description
_corporate_fare_ Google _place_ Bengaluru, Karnataka, India; Gurugram, Haryana, India
**Mid**
Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.
_info_outline_
XNote: By applying to this position you will have an opportunity to share your preferred working location from the following: **Bengaluru, Karnataka, India; Gurugram, Haryana, India** .
**Minimum qualifications:**
+ Bachelor's degree or equivalent practical experience.
+ 4 years of experience with cloud native architecture in a customer-facing or support role.
+ Experience with cloud engineering, on-premise engineering, virtualization, or containerization platforms.
+ Experience engaging with, and presenting to, technical stakeholders and executive leaders.
+ Experience in programming languages, debugging, systems design, prototyping, demos, or customer workshops.
+ Experience translating customer objectives into integrated cloud solutions across multiple domains.
**Preferred qualifications:**
+ Experience selling technical solutions in one or more of the following: Infrastructure Modernization, Application Modernization, Data Analytics, Cloud AI, Migrations.
+ Experience managing the entire sales cycle (e.g., defining the delivery and consumption plan and transitioning it for execution).
+ Experience building long-term technical strategies to uncover new workloads with customers.
+ Experience with security concepts (e.g., encryption, identity management, access control, attack vectors, and pen testing).
**About the job**
The Google Cloud Platform team helps customers transform and build what's next for their business - all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers - developers, small and large businesses, educational institutions and government agencies - see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
As a Platform Customer Engineer (CE), you will partner with technical Sales teams to differentiate Google Cloud to our customers. You will serve as the customer's primary technical partner and trusted advisor, engaging in technical-led conversations to understand their business issues. You will troubleshoot technical questions and roadblocks, engage in proofs of concepts and demos, and use your expertise to architect cross-pillar cloud solutions that solve these business issues. You will drive the technical win and define the delivery and consumption plans. You will use your presentation skills to engage with technical and business leaders, and persuasively present practical and useful solutions on Google Cloud. You will have excellent technical, communication and organizational skills.
You will focus on identifying, pursuing, and winning new business workloads and driving pen testing within existing ones as a technical generalist. You will blend sales prowess, market knowledge and direct technical engagement.
Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**
+ Develop and own the technical account plan and strategy, participating in planning and supporting specific sales motions.
+ Combine sales, programming, and solutions architecture to show the value of Google Cloud Platform across the portfolio through demos, pilots and in-depth workshops.
+ Architect cross-pillar solutions, drive technical wins, and define initial delivery plans for customers; continue to lead the technical engagement in the solution phase.
+ Facilitate the post-sales transition by supporting pricing activities and transitioning the final delivery plan to implementation teams.
+ Maintain awareness of progress against the delivery plan, providing support to cross-functional teams during ramp, delivery, migration or implementation phases.
Information collected and processed as part of your Google Careers profile, and any job applications you choose to submit is subject to Google'sApplicant and Candidate Privacy Policy (./privacy-policy) .
Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See alsoGoogle's EEO Policy ( ,Know your rights: workplace discrimination is illegal ( ,Belonging at Google ( , andHow we hire ( .
If you have a need that requires accommodation, please let us know by completing ourAccommodations for Applicants form ( .
Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.
To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
Equity is granted exclusively and discretionarily by Alphabet Inc. on the basis of an agreement concluded between you and Alphabet Inc. Alphabet Inc. is your sole contractual partner with respect to equity grants. GSU grants are not guaranteed, are discretionary, are subject to approval by the Alphabet Inc. board of directors or its delegate, the terms of the relevant Alphabet Inc. stock plan, and your grant agreement. They have no impact on statutory payments. Current or past grants do not confer an acquired right.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also and If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form:
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