What Customer Service Positions Jobs are in Bhubaneswar?

Our client, a leading e-commerce platform, is looking for an energetic and dedicated Customer Service Associate to join their vibrant team in Bhubaneswar, Odisha . This role focuses on providing exceptional voice support to customers, addressing their queries, resolving issues, and ensuring a positive shopping experience. You will be the voice of our brand, handling inbound calls with professionalism and empathy. This is a fantastic opportunity for individuals with excellent communication skills and a passion for helping others. The role requires adaptability, efficiency, and the ability to manage customer interactions effectively in a fast-paced environment. You will work closely with team leads and quality analysts to maintain high service standards and contribute to customer retention goals. This hybrid position offers a balance between remote work flexibility and in-office collaboration to foster team synergy.

• Handle inbound customer calls professionally and courteously.
• Address customer inquiries regarding orders, products, payments, and delivery status.
• Troubleshoot and resolve customer issues efficiently, aiming for first-call resolution.
• Provide information about company policies, promotions, and services.
• Escalate complex issues to relevant departments or supervisors when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Adhere to quality assurance guidelines and performance standards.
• Contribute to team efforts and help achieve call handling targets.
• Identify opportunities to improve customer satisfaction and loyalty.
• Participate in ongoing training to enhance product knowledge and service skills.

• High school diploma or equivalent; undergraduate degree is a plus.
• Proven experience in a customer service role, preferably in a voice-based contact center.
• Excellent verbal communication skills in English and Hindi (regional language proficiency is an advantage).
• Clear and pleasant speaking voice.
• Ability to listen actively and understand customer needs.
• Basic computer proficiency and familiarity with CRM software.
• Strong problem-solving skills and the ability to think on your feet.
• Patience, empathy, and a customer-centric approach.
• Ability to multitask and manage time effectively.
• Willingness to work flexible shifts and commute to the office in Bhubaneswar, Odisha for hybrid work.

• Competitive hourly wage and monthly incentives.
• Health insurance coverage for employees and dependents.
• Paid training program to equip you for the role.
• Opportunities for career growth within the customer service department.
• A supportive and encouraging team environment.
• Regular performance bonuses and recognition awards.
• Company-provided communication equipment for remote work.
• Annual leave and other statutory benefits.
• Provident Fund contribution.
• Employee assistance program.

• Respond to customer inquiries via live chat and email in a timely and professional manner.
• Provide accurate information about products, orders, shipping, and returns.
• Troubleshoot and resolve customer issues, complaints, and requests efficiently.
• Process order modifications, cancellations, and returns as needed.
• Escalate complex issues to appropriate departments or senior support staff when necessary.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Contribute to the development and maintenance of the customer service knowledge base.
• Identify customer needs and proactively offer solutions or product recommendations.
• Adhere to all company policies, procedures, and service level agreements.
• Gather customer feedback to help improve products and services.

• High school diploma or equivalent; additional education or customer service training is a plus.
• Proven experience in a customer service role, particularly with chat and email support.
• Exceptional written communication skills in English, with a clear and concise tone.
• Proficiency in using customer support software, CRM systems, and common online platforms.
• Ability to multitask and manage multiple chat conversations or email threads simultaneously.
• Strong typing speed and accuracy.
• A customer-centric mindset with empathy and patience.
• Ability to work independently and manage time effectively in a remote environment.
• Must have a reliable internet connection and a dedicated, quiet workspace.
• Familiarity with e-commerce operations is highly desirable.

• Fully remote work option, providing flexibility and convenience.
• Competitive salary and opportunities for performance-based incentives.
• Comprehensive health benefits package.
• Paid time off and company holidays.
• Access to online training and professional development resources.
• A supportive team culture focused on collaboration.
• Opportunities for career growth within a growing company.
• Employee discounts on a wide range of products.
• A chance to directly impact customer satisfaction and loyalty.

Our client, a rapidly growing e-commerce platform specializing in unique handcrafted goods, is looking for a dedicated and empathetic Customer Service Representative to join their vibrant support team. This role is essential for ensuring a positive shopping experience for our customers by providing prompt, helpful, and friendly assistance across multiple channels. You will handle inquiries related to orders, products, shipping, and returns, aiming for first-contact resolution whenever possible. The ideal candidate is a natural communicator with a passion for helping people, a keen eye for detail, and the ability to thrive in a fast-paced digital environment. This is a fantastic opportunity to grow within a dynamic e-commerce company and make a direct impact on customer loyalty. You will work collaboratively with a supportive team that values exceptional service. This role is based in the culturally rich city of Bhubaneswar, Odisha .

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Assist customers with order placement, tracking, product information, and payment issues.
• Process returns, exchanges, and refunds according to company policies.
• Troubleshoot and resolve customer complaints and issues with a focus on customer satisfaction.
• Document customer interactions and resolutions accurately in the CRM system.
• Identify customer needs and proactively suggest solutions or products.
• Provide feedback to management on customer trends, common issues, and product feedback.
• Maintain a high level of product knowledge to effectively answer customer questions.
• Collaborate with other departments (e.g., shipping, operations) to resolve customer issues.
• Contribute to building a positive brand image through exceptional customer service.

• Previous experience (1+ year) in a customer service, call center, or helpdesk role, preferably within e-commerce.
• Excellent verbal and written communication skills in English.
• Proficiency in using customer relationship management (CRM) software and helpdesk ticketing systems.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patience, empathy, and a positive attitude when dealing with customers.
• Familiarity with online shopping platforms and payment gateways.
• Ability to work independently and as part of a team.
• High school diploma or equivalent; further education or relevant certifications are a plus.

• Competitive hourly wage and performance-based bonuses.
• Health insurance benefits.
• Paid time off and company holidays.
• Opportunities for training and professional development.
• A flexible hybrid work schedule.
• Employee discounts on products.
• A fun and engaging work environment.
• Team-building activities.
• Vibrant office location in Bhubaneswar, Odisha .

Our client is seeking a dedicated Customer Support Specialist - Online Services to join their dynamic team in Bhubaneswar, Odisha, IN . This role is crucial for ensuring our customers receive exceptional support for our suite of online services. You will be the primary point of contact, responsible for addressing inquiries, troubleshooting issues, and ensuring a seamless customer experience. We are looking for individuals with excellent communication skills, a patient demeanor, and a passion for technology and customer satisfaction. This position offers a Hybrid work model, allowing for a blend of in-office collaboration and remote flexibility, based out of our Bhubaneswar office. It's an excellent opportunity for individuals eager to build a rewarding career in the fast-paced world of online service support.

• Provide prompt and accurate customer support via phone, email, and live chat.
• Troubleshoot and resolve technical and non-technical issues related to online services.
• Guide customers through service features, functionalities, and troubleshooting steps.
• Document customer interactions, issues, and resolutions meticulously in the ticketing system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Contribute to the development and maintenance of our customer knowledge base.
• Identify opportunities for service improvements based on customer feedback and common issues.
• Maintain a high level of customer satisfaction and loyalty.
• Adhere to all company policies, procedures, and service level agreements.
• Collaborate effectively with team members and other departments.

• High school diploma or equivalent; a degree or certification in a relevant field is a plus.
• Previous experience in customer support, preferably with online services or SaaS products.
• Strong verbal and written communication skills in English and Odia.
• Excellent problem-solving and analytical skills.
• Proficiency in using helpdesk software and CRM systems.
• Ability to multitask and manage time efficiently in a dynamic environment.
• A customer-centric attitude and a passion for helping others.
• Familiarity with web browsers, online applications, and basic troubleshooting techniques.
• Team player with the ability to work independently when required.
• Adaptability to learn new tools and processes quickly.

• Competitive salary and potential for performance bonuses.
• Hybrid work arrangement offering flexibility and work-life balance.
• Comprehensive health insurance benefits.
• Opportunities for professional growth and career advancement within the company.
• A positive and collaborative work environment in Bhubaneswar .
• Access to continuous training and skill development programs.
• Paid time off and company holidays.
• Employee assistance program for personal well-being.
• Regular team activities and social events.
• Exposure to cutting-edge online technologies.

Our client is seeking dedicated and empathetic Remote Insurance Customer Service Representatives to join their fully remote team, supporting customers nationwide. In this role, you will be the primary point of contact for policyholders, providing exceptional support and information regarding their insurance policies. You will handle inquiries, resolve issues, and guide customers through various policy-related processes, all from the comfort of your own home. This is a unique opportunity for individuals passionate about customer service and seeking a remote-first career in the insurance sector, with no requirement to be based in **Bhubaneswar, Odisha**, or any specific city. If you thrive in a virtual environment and excel at communication, this role is for you.

• Respond to customer inquiries via phone, email, and chat regarding insurance policies, coverage, and billing.
• Provide clear and accurate information about policy details, claims processes, and renewals.
• Assist customers in resolving issues, troubleshooting problems, and processing policy changes.
• Educate customers on available insurance products and services.
• Document all customer interactions and maintain accurate records in the CRM system.
• Adhere to service level agreements (SLAs) and quality standards.
• Escalate complex issues to the appropriate departments for resolution.
• Contribute to a positive and supportive remote team environment.

• High school diploma or equivalent; some college coursework or a degree is preferred.
• Minimum of 1 year of experience in customer service, preferably within the insurance or financial services industry.
• Excellent communication skills, both verbal and written.
• Strong active listening and problem-solving abilities.
• Proficiency with computers, including navigating multiple software applications and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• A stable internet connection and a dedicated, quiet workspace.
• Enthusiasm for helping customers and a patient, professional demeanor.

Our client offers a competitive hourly wage, comprehensive benefits package including health, dental, and vision insurance, and paid time off. As a fully remote position, you gain significant flexibility in your work schedule and location. The company provides extensive virtual training, ongoing support from team leads, and opportunities for career advancement within their growing customer service department. Join a company that values its remote employees and offers a rewarding career path with excellent work-life integration.

• Handle inbound customer inquiries via phone, email, and chat regarding insurance policies, claims, and billing.
• Provide accurate information about policy coverage, benefits, and procedures.
• Assist customers with policy changes, updates, and renewals.
• Troubleshoot and resolve customer issues in a timely and satisfactory manner.
• Guide customers through the claims process and provide necessary support.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to offer additional products or services based on customer needs.
• Escalate complex issues to senior representatives or relevant departments.
• Adhere to company quality standards and service level agreements.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• 1-2 years of experience in customer service, preferably in the **Insurance** or financial services industry.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers, including navigating multiple software applications simultaneously.
• Ability to work independently and manage time effectively in a remote work environment.
• Reliable high-speed internet connection and a dedicated, quiet workspace.
• Patient, empathetic, and customer-focused attitude.
• Ability to handle stressful situations and de-escalate customer concerns.

• Competitive annual salary.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off and holidays.
• Fully remote work arrangement offering unparalleled flexibility and work-life balance.
• Opportunities for career advancement within customer support and other departments.
• Receive ongoing training and support to excel in your role.
• Be part of a supportive and inclusive remote team culture.

• Handle escalated customer support inquiries via phone, email, and chat, providing detailed and accurate resolutions.
• Diagnose and troubleshoot complex technical issues related to our products and services.
• Educate customers on product features, services, and best practices to enhance their experience.
• Document all customer interactions, issues, and resolutions meticulously in the CRM system.
• Collaborate with other departments, such as technical support and product development, to address customer needs and improve offerings.
• Identify trends in customer issues and provide feedback to management for service and product enhancements.
• Maintain high standards of customer satisfaction and response time metrics.
• Stay up-to-date with product updates, service changes, and company policies to provide accurate information.
• Proactively engage with customers to ensure their needs are met and to foster loyalty.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in customer service, with at least 1 year in a Tier 2 or technical support role.
• Proven ability to troubleshoot complex problems and provide effective solutions.
• Excellent verbal and written communication skills, with a clear and professional tone.
• Strong listening skills and empathy towards customer concerns.
• Proficiency with CRM software and helpdesk ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Must have a reliable high-speed internet connection and a dedicated quiet workspace.
• Familiarity with e-commerce platforms and digital services is a plus.
• Experience supporting customers located in Bihar is beneficial but not mandatory.

• Respond to customer inquiries via phone, email, and chat in a timely, professional, and courteous manner.
• Provide accurate information about products, services, pricing, and promotions.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Troubleshoot and resolve customer issues effectively, escalating complex problems when necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Adhere to company policies and procedures while ensuring a high level of customer satisfaction.
• Proactively identify opportunities to enhance the customer experience and provide feedback to management.
• Achieve individual and team performance goals related to customer satisfaction, response times, and resolution rates.
• Stay informed about product knowledge and company updates to provide the best possible service.

• High school diploma or equivalent; some college coursework or a degree is a plus.
• Proven experience in customer service, preferably within a retail or e-commerce environment.
• Excellent verbal and written communication skills, with a clear and pleasant speaking voice.
• Strong active listening and problem-solving abilities.
• Proficiency in using computers, navigating multiple software applications, and typing accurately.
• Ability to work independently and manage time effectively in a remote work setting.
• A reliable internet connection and a dedicated, quiet workspace are required.
• Patience, empathy, and a genuine desire to help customers.