16,410 Customer Service Positions jobs in India

Salary - 35k

Exp - 1-2 years

Role Description

This is a full-time on-site role located in Bengaluru for a Customer Service (Healthcare) position. The Customer Service Representative will be responsible for managing customer inquiries, providing support and information about healthcare services, ensuring customer satisfaction, and handling phone calls with professionalism and proper etiquette. The role includes maintaining a high standard of customer experience and resolving any customer issues promptly and efficiently.

Qualifications

• Experience in Customer Support and Customer Service
• Strong Customer Satisfaction and Customer Experience skills
• Excellent Phone Etiquette abilities
• Effective communication and interpersonal skills
• Ability to work independently and as part of a team
• Previous experience in the healthcare industry is a plus
• High school diploma or equivalent (Bachelor's degree preferred)

Designation:
Customer Service - Email & Chat

Responsibilities:

· Respond to customer queries in a timely and accurate way, via
e-mail or chat

· Identify customer needs and help customers use specific features

· Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users)

· Update our internal databases with information about technical issues and useful discussions with customers

· Monitor customer complaints on social media and reach out to provide assistance

· Share feature requests and effective workarounds with team members

· Inform customers about new features and functionalities

· Follow up with customers to ensure their technical issues are resolved

· Gather customer feedback and share with our Product, Sales and Marketing teams

· Assist in training junior Customer Support Representatives

Requirements:

· Experience of 1 or 2 Years as a Customer Support Specialist or similar Customer Service role

· Graduate or Any Undergraduate

· Familiarity with our industry is a plus

· Experience using help desk software and remote support tools

· Understanding of how CRM systems work

· Excellent communication and problem-solving skills

· Multi-tasking abilities

· Patience when handling tough cases

Language

: English (Excellent), Hindi and Gujarati

Work Location

– Ahmedabad

Hiring For Customer Service Voice Process

Rotational Shift & Rotational Off

Age Criteria 21 to 45yrs

Salary 18000 to 4000 k

Voice process - Excellent communication skills

Walk In Interviews @ KP Pune Spot Offers

Call or W/A /

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Delivery Manager

• Take on a new role, where you'll be leading key projects and working closely with our functions to deliver strategic platform deployments
• You'll be collaborating with colleagues across the bank, making sure that delivery is in line with operational requirements and aligned to our customer and business needs.
• This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to expand and develop your network
• We're offering this role at Associate vice president

As a Customer Service & Operations Delivery Manager, you'll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After leading the analysis of how changes to the operating model will impact procedures, you'll be driving recommendations, providing business system support and managing communication with the business.

Your responsibilities will include:

• Supporting technology partners to drive system improvements and the resolution of defects and incidents
• Helping to translate business requirements into functional designs, and writing business requirements or business cases to create appropriate documentation
• Assisting with producing relevant policy related reports and MI to make sure that assurance and compliance objectives are met
• Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions
• Acting as an internal consultant to enable and inform effective standards, processes and controls

We're looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We'll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, you'll have:

• Strong knowledge of operations, process management and products
• The ability to develop business and technical architectures
• A background in technology governance
• An understanding of internal and external regulatory frameworks
• The candidate should have relevant experience in the HR operations area, especially onboarding areas
• Experience in managing a team for at least 1 year

Primary Skills required

• Complete Calling Profile, dialer based role-Outbound call (150+ calls in a day)
• Must have credit card knowledge
• Can manage Sales Targets, atleast 50 onboarding of credit cards has to manage by this candidate.
• Must be able to manage customer complaints & queries
• Excellent communication Skills-Written+ verbal

Experience required

2.5-3 Years (Sr Executive)

Relevant Experience required

Minimum 2.5 Years

Preferred Industry

Credit Card only

Education

Graduation-Full time only

Shift Timings

General Shift -Roster based

Role Purpose

Responsible for handling of Inbound calls / outbound from Credit Card holders to resolve customer services requests, complaints & queries as per agreed SLAs.

Role Accountability

1. Provide servicing to customers  ensuring optimum service levels to enhance customer experience
2. Achieve targets on a daily basis like AHT, Productivity, Cross sell (S2S), retention, First call resolution, Voice call quality, CSAT, ensuring compliance to business policy, processes and procedures
3. Provide real-time inputs and raise red flags on process gaps, ensuring minimal repeated errors on escalations
4. Ensure maintenance of TAT of resolution across sub-processes
5. Ensure process documentation and compliance adherence

Customer Service + Renewals

Location: Chennai

Languages: Tamil only

Location: Bangalore

Languages: Kannada,Telugu, Malayalam

Required Candidate profile

HSC Pass | Age: 22–37

Experience: Min. 1 year in Customer Service / Renewals / Upselling

Salary: 18,000 – 22,000 In-Hand (Based on last drawn)

Shift: Females: 10 AM – 7 PM

Males: 12 PM – 9 PM

Achieving business targets as laid down by acquiring new client relationships and maintaining them.

Graduate in any discipline

Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations.

Resolving customer queries over voice

Salary upto 5LPA

Minimum 1 year Experience is required

5 Days working

Rotational Shifts

Cabs provided

Interested Candidates Can WhatsApp on HR SOMYA

Required Candidate profile

Requirement of excellent English communication

Should have an inter-personal skills, problem resolving and good understanding

For further process apply below for interview call for the same.

Perks and benefits

Cab Facility

and abJoin us as a Customer Service & Operations Analyst

• In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You'll be liaising with customers and businesses to accurately collect information in order to solve their queries
• This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
• We're offering this role at senior analyst level

As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include:

• Authorising and investigating all transactions to defined KPIs
• Providing specialist support by monitoring and sharing MI
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be enhanced to improve the customer experience
• Performing processing and quality checks on cases processed by team based on process SOP's and Agreed Guidance

In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

Additionally, you'll demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• A thorough understanding of products, processes and banking systems
• Good understanding and knowledge of CDD and AML is required
• Required experience for this role is 18 months and above