What Customer Success Managers Jobs are in Bhubaneswar?

Our client, a leading provider of innovative insurance technology solutions, is looking for a dedicated Customer Success Manager to join their team in Bhubaneswar, Odisha . In this vital role, you will be responsible for ensuring our clients achieve maximum value from our cutting-edge insurance platforms. You will act as a trusted advisor, building strong relationships, understanding client needs, and driving adoption and retention. Your expertise in the insurance industry and your passion for client satisfaction will be key to your success. You will work closely with sales, product development, and support teams to deliver exceptional service and foster long-term partnerships. This is an excellent opportunity to contribute to a growing tech company at the forefront of the insurance industry.

• Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Understand client business goals and proactively identify opportunities to help them achieve success using our platforms.
• Drive adoption and utilization of our insurance technology solutions through training, best practice sharing, and regular check-ins.
• Monitor client health and identify potential risks or churn indicators, developing and executing mitigation strategies.
• Act as the primary point of contact for client escalations, coordinating with internal teams to ensure timely and effective resolution.
• Gather client feedback and insights, relaying them to product and engineering teams to inform future development.
• Conduct regular business reviews with clients to demonstrate value and identify growth opportunities.
• Onboard new clients smoothly, ensuring a positive initial experience.
• Contribute to the development of customer success best practices and resources.
• Track key customer success metrics and report on client satisfaction and retention.

• Bachelor's degree in Business, Communications, or a related field.
• Minimum of 3 years of experience in customer success, account management, or a client-facing role, preferably within the SaaS or insurance technology sector.
• Strong understanding of the insurance industry and its core processes.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build rapport and trust with clients at various levels.
• Proactive problem-solving skills and a customer-centric mindset.
• Ability to manage multiple client accounts and prioritize effectively.
• Familiarity with CRM and customer success platforms.
• Detail-oriented with strong organizational skills.
• Adaptability and willingness to learn new technologies and processes.

Our client offers a competitive salary, performance-based bonuses, and a comprehensive benefits package including health insurance, paid time off, and retirement savings plans. This role is based in our Bhubaneswar, Odisha office, fostering a collaborative and dynamic team environment. Opportunities for professional development and career growth within a leading insurtech company are significant.

• Develop and maintain strong relationships with a portfolio of assigned customers.
• Onboard new customers, ensuring a smooth and successful implementation of our product.
• Proactively monitor customer health and identify opportunities for engagement and value realization.
• Conduct regular business reviews with clients to discuss progress, goals, and potential growth areas.
• Identify and mitigate churn risks by addressing customer concerns and providing timely solutions.
• Act as a trusted advisor and advocate for customers internally, relaying feedback to product and sales teams.
• Drive adoption of new features and best practices to enhance customer experience.
• Collaborate with sales and support teams to ensure a unified customer journey.

• Proven experience in Customer Success, Account Management, or a related client-facing role, preferably in SaaS.
• Exceptional interpersonal, communication, and presentation skills.
• Demonstrated ability to build and maintain strong relationships with clients at various levels.
• Strong analytical and problem-solving skills with a proactive approach.
• Experience with CRM software and customer success platforms.
• Ability to manage multiple accounts and priorities effectively in a remote setting.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent practical experience.
• Self-motivated, organized, and able to work independently with minimal supervision.

• Highly competitive annual salary of ₹ .
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Stock options or performance-based bonuses.
• Opportunities for significant career growth within a rapidly expanding company.
• A fully remote work environment with a flexible schedule.
• Home office setup allowance.

Role

CAM-Pipe & Tube

Location

Bhubaneshwar

Key Result Areas (Key Performance Indicators)

• Achieve primary and secondary volume targets for JSW branded products
• Distribution Channel expansion (Distributors, Retailers)
• Planning and implementation of area sales strategy
• Driving the performance through distributors sales managers, DSRs (Distributor Sales Representatives) and FOs (Field Officers)
• Planning and Execution of trade marketing activities and BTL activities
• Implementation of strategies and policies as per HO Sales and Marketing

Critical Tasks and Key Activities

• Planning and Implementation of Area Sales Strategy
• Channel Expansion Strategy – Distributors and Retailers
• Distributor and Key Account Management
• Drive Ways of Working and the various field force staff
• Conducting Regular reviews with distributor staff and follow-up on the action points
• Execution of various marketing activities
• Effective management of Influencer Locality
• Competition Intelligence and timely reporting
• MIS, Data analysis and reporting
• Managing people

Decision making authority (Decisions expected)

• Distributor Target Setting
• Network expansion (Distributors and Retailers)
• BTL Activations

Educational Background

• BE (Metallurgy / Mechanical) or Science graduate with MBA from premier institutes
• Min. 5 years of experience in Pipe & Tube Industries
• Must have Sales & Marketing experience in ERW PIPE (Black Pipe, GP and GI) .

Competencies

• Sales management, Key account management
• Understanding of the industry, market, customer and competition
• Negotiation and relationship management skills
• Good in data analysis, planning and forecasting skills
• Exceptional communication and interpersonal skills
• Fluency in local language (preferred)

• Onboard new customers, ensuring a smooth and successful integration with our client's platform.
• Develop and execute customer success plans tailored to individual client needs and goals.
• Proactively monitor customer health and engagement, identifying potential risks and opportunities.
• Conduct regular check-ins and business reviews with key stakeholders.
• Educate customers on product features, best practices, and new releases.
• Address and resolve customer issues, escalating to relevant internal teams as needed.
• Drive product adoption and ensure customers are leveraging the full capabilities of our client's services.
• Gather customer feedback and share insights with product and sales teams to inform strategy.
• Champion customer needs internally and advocate for their success.

• Bachelor's degree or equivalent professional experience.
• Minimum of 4 years of experience in Customer Success, Account Management, or a related client-facing role.
• Proven track record of managing and retaining customer accounts.
• Excellent communication, presentation, and interpersonal skills, comfortable interacting with stakeholders at all levels.
• Strong understanding of customer success methodologies and best practices.
• Proficiency with CRM and Customer Success platforms is essential.
• Ability to work independently and manage time effectively in a remote setting.
• Demonstrated ability to identify customer needs and translate them into actionable solutions.
• Experience working with distributed teams and managing relationships remotely.

• Build and maintain strong, trusted relationships with a portfolio of assigned clients.
• Proactively monitor customer health and engagement, identifying opportunities for upselling and cross-selling.
• Conduct regular check-ins and business reviews with clients to ensure satisfaction and identify areas for improvement.
• Educate customers on new features and best practices to maximize product utilization.
• Act as the voice of the customer internally, relaying feedback to product, sales, and marketing teams.
• Develop success plans for clients, outlining their goals and how our client's solutions will help achieve them.
• Troubleshoot and resolve customer issues efficiently, collaborating with support and technical teams.
• Identify and mitigate churn risks through proactive engagement and strategic planning.
• Onboard new clients smoothly and effectively, ensuring a positive initial experience.

• Proven experience in Customer Success, Account Management, or a related client-facing role, ideally within a SaaS environment.
• Exceptional communication, interpersonal, and presentation skills.
• Strong understanding of customer lifecycle management and key customer success metrics.
• Ability to manage multiple client accounts simultaneously and prioritize effectively.
• Proficiency with CRM software and customer success platforms.
• A self-starter with a strong work ethic, capable of working independently in a fully remote setting.
• Excellent problem-solving abilities and a proactive approach to client needs.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.
• Demonstrated ability to collaborate with cross-functional teams.

Our client, a rapidly growing SaaS company, is seeking a highly motivated and client-focused Remote Customer Success Manager to join their esteemed team. This position is entirely remote, allowing you to contribute from anywhere within India. As a Customer Success Manager, you will be the primary advocate for our clients, ensuring they derive maximum value from our products and services. You will build strong relationships, provide exceptional support, and proactively identify opportunities for clients to expand their use of our solutions. The ideal candidate possesses outstanding communication skills, a proactive approach to problem-solving, and a deep understanding of customer relationship management. This role is perfect for an individual who thrives in a remote-first environment and is passionate about fostering client loyalty and long-term partnerships. You will play a vital role in client retention and driving growth through satisfaction.

• Manage a portfolio of assigned clients, serving as their main point of contact post-sale.
• Develop and maintain strong, long-lasting client relationships built on trust and mutual understanding.
• Proactively engage with clients to understand their business objectives and ensure they are achieving success with our product.
• Conduct regular check-ins, business reviews, and training sessions to maximize client adoption and satisfaction.
• Identify and address potential client issues and risks before they escalate, providing timely and effective solutions.
• Collaborate with sales and product teams to advocate for client needs and provide feedback for product enhancements.
• Monitor client health metrics and proactively implement strategies to improve retention and reduce churn.
• Drive upsell and cross-sell opportunities by identifying client needs that align with additional offerings.
• Onboard new clients efficiently, ensuring a smooth transition and early success.

• Minimum of 4 years of experience in customer success, account management, or a similar client-facing role, preferably in a SaaS environment.
• Proven ability to build and maintain strong relationships with diverse client stakeholders.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and a proactive, client-centric mindset.
• Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Ability to work independently and manage time effectively in a remote setting.
• A bachelor's degree in a relevant field is preferred.
• Demonstrated understanding of customer lifecycle management and retention strategies.
• Comfortable working in a fully remote, digital-first work environment.

• Competitive salary commensurate with experience.
• Performance-based bonuses and recognition programs.
• Comprehensive health and wellness benefits package.
• Opportunity to work remotely from anywhere in India.
• Professional development opportunities and access to online learning resources.
• A collaborative and supportive remote team culture.
• Generous paid time off.

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Proactively manage a portfolio of clients, ensuring their adoption, satisfaction, and ongoing success with our software solutions.
• Conduct regular check-ins, business reviews, and strategy sessions with clients to understand their evolving needs and goals.
• Identify opportunities for account growth and upsell/cross-sell relevant products and services.
• Act as the primary point of contact for escalated client issues, coordinating with internal technical and support teams to ensure timely resolution.
• Onboard new clients, guiding them through the initial setup and implementation phases.
• Monitor client health scores and proactively intervene to mitigate churn risk.
• Gather and relay client feedback to product and engineering teams to inform product development.

• Bachelor's degree in Business, Communications, or a related field; or equivalent practical experience.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS industry.
• Proven track record of managing a portfolio of enterprise clients and driving customer retention and growth.
• Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with C-level executives.
• Strong understanding of software technology and customer support principles.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Adept at problem-solving and navigating complex client challenges.
• Candidates must have a reliable internet connection and a dedicated workspace for remote work.

• Highly competitive annual salary of INR.
• Comprehensive benefits package, including health insurance and retirement plans.
• Flexible remote work environment, allowing you to work from anywhere in India.
• Generous paid time off and holidays.
• Professional development opportunities and continuous learning resources.
• Access to cutting-edge software tools and technologies.
• Be part of a globally recognized and innovative company culture.

• Onboard new clients, guiding them through implementation and initial setup of our hospitality software.
• Develop and maintain strong, long-lasting relationships with a portfolio of assigned clients.
• Proactively engage with clients to understand their needs, challenges, and goals.
• Provide ongoing training, best practice guidance, and support to ensure client satisfaction and product adoption.
• Monitor client usage and health metrics, identifying opportunities for upselling or potential churn risks.
• Act as a liaison between clients and internal teams (Product, Engineering, Sales) to advocate for client needs and resolve issues.
• Conduct regular business reviews with clients to demonstrate ROI and align on future strategies.
• Educate clients on new features and product updates.
• Contribute to the creation of customer success resources, such as knowledge base articles and training materials.
• Achieve key customer success metrics, including retention, satisfaction, and advocacy.

• Proven experience in Customer Success, Account Management, or a client-facing role within the technology or hospitality sectors.
• A strong understanding of the hospitality industry, including hotel operations, PMS, booking engines, or related software.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to build rapport and trust with clients remotely.
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
• Strong organizational skills and the ability to manage multiple clients and priorities simultaneously.
• Self-motivated and able to work independently in a remote setting.
• A proactive approach to problem-solving and client support.
• Comfortable conducting virtual meetings and presentations.

Our client, a fast-growing leader in the e-commerce solutions space, is looking for a dedicated Remote Customer Success Manager to join their distributed team. This role is fully remote, allowing you to work from anywhere within India. You will be responsible for building and maintaining strong relationships with online retail clients, ensuring they maximize the value derived from our client’s platform. Your primary focus will be on driving customer adoption, satisfaction, and retention through proactive engagement, strategic guidance, and excellent support. The ideal candidate is a highly organized, empathetic communicator with a passion for helping businesses succeed online.

• Onboard new clients, guiding them through platform setup and initial adoption.
• Proactively engage with a portfolio of online retail clients to understand their business goals and challenges.
• Provide strategic advice and best practices to help clients optimize their use of the platform for sales growth and operational efficiency.
• Monitor client health and key metrics, identifying potential risks and opportunities for upsell or advocacy.
• Conduct regular check-ins, business reviews, and training sessions (virtual).
• Serve as the primary point of contact for escalated client issues, coordinating with internal teams to ensure timely resolution.
• Gather client feedback and communicate insights to product and engineering teams for platform improvement.
• Contribute to the development of customer success resources, such as knowledge base articles and webinars.
• Drive customer retention and reduce churn through exceptional service and value demonstration.

• Minimum 3 years of experience in customer success, account management, or a related client-facing role, preferably in SaaS or e-commerce.
• Proven ability to build and maintain strong, long-lasting client relationships.
• Excellent verbal and written communication skills, with the ability to articulate complex ideas clearly.
• Strong understanding of online retail operations, e-commerce platforms, and digital marketing concepts.
• Proactive, self-motivated, and able to work independently in a remote setting.
• Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
• Strong problem-solving skills and a customer-centric mindset.
• Ability to manage multiple clients and priorities effectively.
• Bachelor's degree or equivalent practical experience.

Our client offers a competitive salary, performance bonuses, and a comprehensive benefits package. As a fully remote position, you will enjoy the flexibility and work-life balance that comes with working from home. Our client provides a stipend for home office setup and continuous learning opportunities to support your professional growth. Join a collaborative, innovative, and fully remote team dedicated to empowering online retailers. This role based out of Kolkata (but remote) offers the chance to make a real impact on the success of numerous businesses.