13,313 Customer Success Managers jobs in India

Job Title: Client Relations & Database Management Executive

Location: Vortexen Dynamics Industrial Solution – Kochi Infopark

Employment Type: Full-time | Immediate Joining

About Us

Vortexen Dynamics Industrial Solution is a growing provider of innovative industrial and business solutions. We are expanding our operations and seeking a proactive Client Relations & Database Management Executive to join our Kochi Infopark team immediately.

Key Responsibilities:

• Manage and maintain client databases with accuracy and confidentiality.
• Develop and nurture strong client relationships through professional communication.
• Act as the first point of contact for client queries and provide timely support.
• Ensure data integrity, perform regular data audits, and generate client-related reports.
• Assist in preparing proposals, presentations, and maintaining client documentation.
• Coordinate with internal teams to ensure client requirements are met effectively.
• Support sales and business development activities through structured client data management.
• Track client interactions and maintain updated CRM records.

Requirements:

• Bachelor's degree in Business Administration, Computer Science, or related field.
• Prior experience (1–3 years) in client relations, customer service, or database management preferred.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficiency in MS Office Suite and CRM/database tools.
• Ability to work independently and handle confidential information with integrity.

What We Offer:

• Competitive salary package.
• Opportunity to grow with a dynamic organization.
• Modern workspace at Kochi Infopark.
• Collaborative and supportive work environment.

Immediate Hiring – Candidates must be available to join without delay.

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research's business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research's products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor's Degree with a diploma in Marketing/Operations

At ISG, we don't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Role Overview:

As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.

Key Responsibilities:

• Customer Engagement: Serve as the first point of contact for clients—both in-person and via phone, email, or digital channels—ensuring a professional and warm welcome.
• Ownership Experience: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
• Issue Resolution: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
• Customer Feedback: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
• Database Management: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
• Event Support: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
• Coordination with Departments: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
• Brand Ambassador: Uphold and promote Volvo's values of safety, sustainability, and premium care in every client interaction.

Key Requirements:

• Bachelor's degree in Business, Communications, Hospitality, or a related field.
• 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in CRM tools and Microsoft Office Suite.
• Professional appearance and demeanor suitable for a premium br

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person

About Amaha

At
Amaha
, we've made mental health our priority. Founded in 2016 by psychiatrist
Dr. Amit Malik
and joined in 2019 by social entrepreneur
Neha Kirpal
, Amaha (formerly InnerHour) is on a mission to build India's most trusted and comprehensive mental health ecosystem.

We offer end-to-end treatment and care for a wide spectrum of conditions—anxiety, depression, ADHD, bipolar disorder, OCD, schizophrenia, and addictions. With a team of
200+ experts across therapy, psychiatry, technology, and business
, we've delivered
220,000+ therapy and psychiatry sessions
, and our award-winning Amaha app has supported
6 million+ people globally
with 600+ self-care tools. Our peer-support community reaches
50,000+ members
.

Through
120+ organizational partnerships
, we've reached
700,000 employees and students
, and in 2022, we strengthened our child and adolescent care offering by acquiring
Children First
, a pioneer in family-centered mental health.

The Opportunity

As a
Client Relations & Admission Executive
, you'll be the
first point of contact
for people exploring treatment at Amaha Hospital. You will guide potential patients and their families through every step—from the first enquiry to admission—ensuring they feel informed, supported, and cared for.

This is a
front-facing role
that blends client service, liaison, and hospitality skills. It's perfect for someone who enjoys helping people, understands premium service standards, and wants to contribute meaningfully to mental health care.

Key Responsibilities

• Client Engagement & Information

-Be the primary contact for calls, emails, walk-ins, and referrals.

-Understand each client's needs and provide clear, compassionate information about Amaha's hospital services, programs, and admission process.

-Maintain confidentiality and sensitivity while discussing mental health needs.

• Guidance Through the Journey

-Offer reassurance and clarity about treatment options, facilities, and next steps.

-Follow up with potential clients or families in an ethical, supportive manner to answer questions and encourage informed decisions.

-Keep accurate records of all enquiries and interactions.

• Hospital Tours & Experience

-Conduct warm, professional tours of the hospital and its facilities, helping visitors feel comfortable and confident in their choice.

-Create a welcoming environment that reflects Amaha's commitment to dignity and respect.

• Admission Coordination

-Act as the
single point of contact
for clients until admission is complete.

-Coordinate with clinical, nursing, and operations teams to prepare rooms, paperwork, and orientation materials.

-Ensure a smooth handover to the in-house care team post-admission.

• Stakeholder Liaison

-Build positive relationships with psychiatrists, therapists, referral partners, and corporate contacts.

-Represent Amaha at outreach activities or community events, as needed.

• Service Excellence & Feedback

-Uphold hospitality-level service standards in every interaction.

-Collect feedback from clients and families to help refine and improve the patient journey.

What We're Looking For

Must-Haves:

• 1–3 years' experience in
  hospitality, guest relations, or client service
  (healthcare/wellness background is a plus).
• Strong communication skills in English (local languages an advantage).
• A warm, empathetic personality with the ability to handle sensitive conversations.
• Well-organised, proactive, and comfortable in a client-facing environment.

Good-to-Haves

• Background or academic qualification in
  psychology or counselling
  .
• Experience in a hospital, clinic, or wellness centre.
• Familiarity with enquiry-tracking systems or basic CRM tools.
• Interest in learning more about mental health care (training will be provided).

Why Join Us

• Become the
  face of Amaha Hospital
  , helping clients and families feel safe and supported.
• Work with a compassionate, mission-driven team that values empathy and professionalism.
• Grow your career in a leading organisation at the forefront of mental health care.

Competitive salary, with room for progression as you gain experience.

About the Role

We are seeking a dynamic and empathetic professional to join our team as a Client Relations & Sales Specialist. This role goes beyond traditional sales—it's about building strong, trusted relationships, creating a warm and welcoming environment for clients, and driving conversations that uncover insights and opportunities. If you have a strong background in communication, psychology, and creative problem-solving, this role is for you.

Key Responsibilities

• Build and nurture long-term relationships with clients, ensuring a positive and engaging experience at every touchpoint.
• Understand client needs deeply and communicate solutions effectively, both from our side and in interactions with external stakeholders.
• Manage and expedite the flow of information between clients, partners, and internal teams to ensure smooth collaboration.
• Apply psychological insights and empathetic communication to strengthen trust, influence decisions, and resolve challenges.
• Drive sales opportunities by identifying client needs, presenting value propositions, and following up proactively.
• Leverage creativity in client engagement strategies, presentations, and problem-solving approaches.
• Act as a key representative of the company, ensuring professionalism, warmth, and strategic communication in all interactions.

Qualifications

• A bachelor's or Master's degree in Psychology is a must.
• 2–5 years of experience in sales, business development, or client-facing roles
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong understanding of human behaviour, negotiation, and relationship-building.
• Creative thinker with the ability to design engaging client experiences.
• High emotional intelligence, adaptability, and problem-solving ability.

Why Join Us?

• Opportunity to work in a fast-growing, innovative environment.
• A role that values not just sales, but psychology-driven client engagement.
• Creative freedom to design relationship-building strategies.
• Growth potential with direct exposure to leadership and strategic decision-making.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that’s connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG’s Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research’s business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research’s products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research’s existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client’s objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years ’ experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful

Education level:

• Bachelor’s Degree with a diploma in Marketing/Operations

At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.

The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.

Job Title: Executive – Client Relations (Conferences & Events)

Location: Noida (Work from Office)

Travel: Domestic & International

About the Role:

We are seeking an ambitious and results-driven Assistant Manager – Client Relations to lead the planning and execution of national and international conferences, exhibitions, and corporate events. The ideal candidate will have a strong background in the B2B events and exhibitions industry, with proven expertise in managing client relationships across sponsorship, delegate, and exhibitor segments.

Key Responsibilities:

Plan and execute national and international conferences, exhibitions, and corporate events.

Identify and secure participation from sponsors, exhibitors, and delegates.

Build and maintain strong relationships with corporate clients, industry bodies, agencies, and strategic partners.

Expand the client network through outreach, relationship development, and participation in industry forums.

Develop customized proposals and negotiate engagement terms with clients and stakeholders.

Collaborate with marketing and operations teams to ensure seamless event execution.

Conduct market research to identify trends, client needs, and competitive landscape.

Maintain accurate records, reports, and timelines using CRM and project management tools.

Meet project deliverables and performance KPIs within specified timelines.

Travel as required for client meetings, site visits, and on-ground event coordination.

Requirements:

Strong professional network for sponsorship and exhibitor engagement.

Excellent communication, relationship-building, and presentation skills.

Proven ability to manage complex client relationships and long-term event cycles.

Willingness to travel frequently, both domestically and internationally.

Proficiency in Microsoft Office Suite and CRM platforms.

Preferred Qualifications:

Exposure to international markets such as the USA, UAE, UK, or APAC.

Familiarity with event formats like trade shows, summits, award shows, and exhibitions.

Existing connections in industry verticals such as technology, healthcare, finance, or manufacturing.

What We Offer:

Competitive compensation package with performance-based incentives.

Opportunity to work on high-impact, global, and domestic events.

A collaborative and fast-paced environment that supports growth and innovation.

Job Types: Full-time, Permanent

Pay: ₹20, ₹35,000.00 per month

Benefits:

• Flexible schedule
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

• Client Journey Monitoring:
  
  Regularly check in on clients to track their progress.
  
  Collect testimonials, videos, and feedback from clients to gauge their satisfaction and improvement.
  
  Maintain detailed records of client progress reports.
• Operations Support:
  
  Collaborate with the operations team to ensure smooth client experiences.
  
  Address and resolve any issues clients may encounter during their journey.
• Sales Support:
  
  Assist the sales team with client renewals.
  
  Generate new business opportunities by leveraging client feedback and success stories.
  
  Promote and encourage client referrals.

· Meet expectant mothers / fathers at their desired place

· Promote stem cell banking and about Cordlife Sciences by giving them laptop presentations.

· Enrolling the expected client's , complete the documentations, collect payments from expectant mothers/fathers.

· Maintain good relations with the existing clients for reference

· Any other job assigned from time to time

Skillset Requirements

· Pleasant personality, good communication and comprehension skills

· Should have excellent presentation skills

· B2C or client facing experience preferred

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Do you have a 2-wheeler available for official use and valid licence to ride the same?
• Are you comfortable with a field sales job?

Work Location: In person