What Technical Support Specialists Jobs are in Bhubaneswar?

Our client, a fast-growing software company, is actively seeking a skilled and motivated Remote Technical Support Analyst to join their fully remote team. This position is crucial for providing advanced technical assistance and troubleshooting to users experiencing complex issues with our client's cutting-edge software products. As a remote-first organization, we provide a highly flexible and supportive work environment, empowering our employees to deliver exceptional service from anywhere. You will be a key player in diagnosing intricate technical problems, collaborating with engineering teams, and ensuring our customers have a seamless experience. The ideal candidate possesses a strong technical background, excellent analytical skills, and a passion for resolving challenging issues. This is an outstanding opportunity to advance your career in technical support within a company that values innovation and employee growth. We are looking for someone who can work independently, communicate effectively, and contribute to a high-performing remote support operation. Your expertise will be instrumental in maintaining customer satisfaction and product integrity.

• Provide in-depth technical support and troubleshooting for escalated customer issues via remote channels.
• Analyze complex software and system problems, identifying root causes and developing effective solutions.
• Reproduce customer issues in test environments to validate fixes and workarounds.
• Document technical solutions, procedures, and best practices for the knowledge base.
• Collaborate with Tier 3 support, development, and QA teams to resolve critical product defects.
• Communicate technical information clearly and concisely to both technical and non-technical audiences.
• Mentor junior support staff and assist in developing their technical capabilities.
• Contribute to the continuous improvement of support processes, tools, and documentation.
• Manage incident queues, prioritizing and resolving issues within defined SLAs.
• Ensure high levels of customer satisfaction through effective and timely technical support.

• Minimum of 3 years of experience in technical support, helpdesk, or a similar IT role, with a focus on software troubleshooting.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proven ability to diagnose and resolve complex technical problems systematically.
• Excellent analytical and critical thinking skills.
• Superb written and verbal communication skills in English.
• Experience with ticketing systems (e.g., Jira, Zendesk) and remote access tools.
• Demonstrated ability to work independently and manage workload effectively in a fully remote setting.
• A bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• Familiarity with scripting languages or database querying is a plus.

• Competitive salary and potential for bonuses.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and holidays.
• Fully remote work setup with provided equipment.
• Opportunities for professional development, training, and certifications.
• Stock options or equity program.
• A supportive and collaborative remote company culture.
• Access to cutting-edge technologies and industry events.
• Retirement savings plan with company match.

• Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations.
• Proactively manage a portfolio of clients, ensuring their adoption, satisfaction, and ongoing success with our software solutions.
• Conduct regular check-ins, business reviews, and strategy sessions with clients to understand their evolving needs and goals.
• Identify opportunities for account growth and upsell/cross-sell relevant products and services.
• Act as the primary point of contact for escalated client issues, coordinating with internal technical and support teams to ensure timely resolution.
• Onboard new clients, guiding them through the initial setup and implementation phases.
• Monitor client health scores and proactively intervene to mitigate churn risk.
• Gather and relay client feedback to product and engineering teams to inform product development.

• Bachelor's degree in Business, Communications, or a related field; or equivalent practical experience.
• Minimum of 5 years of experience in Customer Success, Account Management, or a similar client-facing role within the SaaS industry.
• Proven track record of managing a portfolio of enterprise clients and driving customer retention and growth.
• Excellent communication, interpersonal, and presentation skills, with the ability to engage effectively with C-level executives.
• Strong understanding of software technology and customer support principles.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Experience with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, ChurnZero).
• Adept at problem-solving and navigating complex client challenges.
• Candidates must have a reliable internet connection and a dedicated workspace for remote work.

• Highly competitive annual salary of INR.
• Comprehensive benefits package, including health insurance and retirement plans.
• Flexible remote work environment, allowing you to work from anywhere in India.
• Generous paid time off and holidays.
• Professional development opportunities and continuous learning resources.
• Access to cutting-edge software tools and technologies.
• Be part of a globally recognized and innovative company culture.

Our client, a leading innovator in cloud-based enterprise solutions, is seeking an experienced Senior Technical Support Analyst to join their fully remote global support team. This critical role involves providing advanced technical assistance, resolving complex system issues, and mentoring junior support staff. You will be instrumental in ensuring the seamless operation of our client's cutting-edge platforms for a demanding clientele. This is an exceptional opportunity for a seasoned technical professional to leverage their expertise in a challenging yet rewarding remote environment. The successful candidate will be a proactive problem-solver with a passion for technology and a commitment to delivering superior customer outcomes from anywhere, supporting our operations historically tied to Mysuru, Karnataka .

• Provide advanced technical troubleshooting and support for complex software and system issues.
• Analyze system performance, identify root causes of problems, and implement effective solutions.
• Manage and resolve escalated customer issues, ensuring timely and satisfactory resolution.
• Develop and maintain comprehensive technical documentation, including guides, FAQs, and knowledge base articles.
• Mentor and train junior technical support staff, sharing expertise and best practices.
• Collaborate closely with engineering and product development teams to resolve bugs and enhance product functionality.
• Monitor system health and proactively identify potential issues.
• Contribute to the continuous improvement of support processes and tools.
• Ensure adherence to all service level agreements (SLAs) and support objectives.
• Act as a subject matter expert for specific product lines or technical areas.

• Minimum of 5 years of experience in technical support, system administration, or a related IT role.
• Proven expertise in troubleshooting complex software, hardware, and network issues.
• Strong understanding of operating systems (Windows, Linux), cloud platforms (AWS, Azure), and networking protocols.
• Excellent analytical, problem-solving, and diagnostic skills.
• Superb communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Experience with scripting languages (e.g., Python, Bash) is a plus.
• Proficiency in using IT service management (ITSM) tools and remote support technologies.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Ability to work independently and manage priorities effectively in a remote setting.

Our client offers a highly competitive salary and a robust benefits package, including comprehensive health insurance, retirement plans, and generous paid time off. As a fully remote employee, you will enjoy unparalleled flexibility and work-life balance. Extensive opportunities for professional development, including advanced training, certifications, and conferences, are provided. Our client fosters a collaborative, innovative, and inclusive virtual work culture. This role offers the chance to work with cutting-edge technology and make a significant impact on global enterprise solutions, originating from the esteemed region of Mysuru .

• Provide advanced technical support to customers experiencing complex issues with our software products.
• Diagnose, troubleshoot, and resolve software, hardware, and network-related problems remotely.
• Analyze logs and system data to identify root causes of issues.
• Escalate unresolved issues to Tier 3 support or engineering teams with comprehensive documentation.
• Document all customer interactions, technical steps, and resolutions meticulously in the CRM/ticketing system.
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Communicate technical solutions clearly and effectively to customers, both verbally and in writing.
• Collaborate with cross-functional teams (e.g., development, QA) to resolve product issues.
• Stay current with product updates, new features, and relevant technologies.
• Contribute to improving support processes and customer satisfaction metrics.

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 3-5 years of experience in technical support, preferably at Tier 2 or higher.
• In-depth knowledge of operating systems (Windows, Linux) and network protocols.
• Proven experience troubleshooting complex software applications and databases.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Excellent verbal and written communication skills in English.
• Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira).
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Experience with scripting languages (e.g., SQL, Python) is highly desirable.
• Customer-centric mindset with a commitment to delivering exceptional service.

• Competitive salary package with performance-based bonuses.
• Comprehensive health, dental, and vision insurance coverage.
• Fully remote work arrangement, offering maximum flexibility.
• Opportunities for continuous professional development and advanced training.
• Access to cutting-edge remote work technologies and collaboration tools.
• A supportive and collaborative virtual team environment.
• Generous paid time off and holidays.
• Employee assistance program for well-being support.
• Reimbursement for home office setup or internet expenses.
• Career advancement opportunities within a growing global company.

Our client is actively seeking a skilled and dedicated Remote Technical Support Agent to join their global support team. This role is fully remote, allowing you to work from anywhere within India. You will be responsible for providing expert technical assistance to customers, diagnosing and resolving complex issues related to our software and hardware products. This position is critical for ensuring customer satisfaction and maintaining the high performance standards of our offerings. We are committed to building a robust remote infrastructure that supports our employees' success and well-being. The ideal candidate possesses strong analytical skills, excellent communication abilities, and a passion for technology. This opportunity in Thiruvananthapuram, Kerala, IN offers significant professional growth potential within a leading technology company. We encourage a proactive and solution-oriented approach from all our remote team members.

• Provide Tier 2 and Tier 3 technical support to customers through various remote channels (phone, email, chat, remote desktop).
• Diagnose, troubleshoot, and resolve intricate technical problems involving software, hardware, and network configurations.
• Document technical solutions, create detailed knowledge base articles, and update support documentation.
• Collaborate with development and engineering teams to identify and report software bugs and product enhancements.
• Assist customers with product installations, configurations, and integrations.
• Conduct remote training sessions for customers on product usage and advanced features.
• Monitor system performance and provide proactive support to prevent potential service disruptions.
• Maintain accurate and comprehensive records of all customer interactions and resolutions in the ticketing system.
• Contribute to the continuous improvement of support processes, tools, and customer satisfaction metrics.
• Ensure timely and effective resolution of all technical issues to maintain high customer retention and loyalty.

• Proven experience in technical support, IT helpdesk, or a similar technical role, preferably in a remote setting.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common IT infrastructure.
• Strong analytical and logical reasoning skills for effective problem diagnosis.
• Excellent communication and interpersonal skills, with the ability to explain technical information clearly to non-technical users.
• Proficiency in using remote support tools, ticketing systems (e.g., Zendesk, ServiceNow), and diagnostic utilities.
• Ability to work independently, manage time effectively, and maintain productivity in a remote work environment.
• Bachelor's degree in Computer Science, Engineering, or a related field; relevant certifications are highly desirable.
• Familiarity with cloud platforms (AWS, Azure, GCP) and cybersecurity concepts is a plus.
• Must possess a reliable high-speed internet connection and a dedicated quiet workspace.
• A commitment to providing exceptional customer service and technical expertise.

This fully remote position offers a highly competitive salary, comprehensive health, dental, and vision insurance, and ample paid time off. Our client invests in employee growth through continuous training programs, professional development opportunities, and support for certifications. Enjoy the flexibility and work-life balance that a remote role provides. You'll be part of an innovative and globally recognized company. Performance-based bonuses and regular career advancement opportunities are available. We provide all necessary equipment and software for your role. Regular virtual team meetings and social events foster a strong sense of community.

• Provide expert technical support for network infrastructure issues, including routing, switching, firewalls, and wireless technologies.
• Diagnose and resolve complex network problems escalated from Tier 1 support.
• Analyze network traffic, logs, and performance data to identify root causes of issues.
• Assist customers with network design, configuration, and troubleshooting.
• Collaborate with engineering and development teams to resolve product defects and recommend improvements.
• Develop and maintain comprehensive technical documentation, including troubleshooting guides and knowledge base articles.
• Manage and prioritize a queue of complex support tickets, ensuring adherence to Service Level Agreements (SLAs).
• Participate in an on-call rotation to provide 24/7 support for critical network incidents.
• Communicate technical solutions clearly and effectively to customers and internal teams.
• Stay updated on the latest networking technologies, trends, and security best practices.

• Bachelor's degree in Computer Science, Networking, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in network engineering or advanced network technical support.
• In-depth knowledge of TCP/IP, BGP, OSPF, VLANs, VPNs, and network security concepts.
• Hands-on experience with enterprise-grade network hardware from vendors like Cisco, Juniper, or equivalent.
• Strong troubleshooting skills and experience with network monitoring and analysis tools (e.g., Wireshark, SolarWinds).
• Excellent written and verbal communication skills, crucial for remote client interaction.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote environment.
• Relevant industry certifications (e.g., CCNA, CCNP, JNCIS) are highly desirable.
• Experience supporting cloud networking environments (AWS VPC, Azure VNet) is a plus.
• Customer-focused mindset with a commitment to delivering exceptional support.
• Willingness to participate in an on-call rotation schedule.

• Fully remote work opportunity, offering flexibility and work-life balance.
• Highly competitive salary and performance-based bonuses.
• Comprehensive medical, dental, and vision insurance plans.
• Generous home office stipend and equipment provision.
• Opportunities for advanced training, certifications, and career advancement.
• Generous paid time off and company holidays.
• Retirement savings plan with company match.
• Access to cutting-edge networking technology and resources.
• A collaborative and supportive global remote team culture.
• Regular virtual team-building activities and professional development sessions.

Our client, a leading innovator in cloud-based software solutions, is seeking a highly skilled Technical Support Specialist to join their fully remote, global team. This role is critical in providing exceptional technical assistance to our diverse client base, ensuring the seamless operation and optimal utilization of our cutting-edge software. As a remote specialist, you will be empowered to leverage your technical expertise to troubleshoot complex issues, guide users, and contribute to the continuous improvement of our support processes. We are a forward-thinking company that embraces remote work, fostering a culture of autonomy, collaboration, and continuous learning. If you are a problem-solver with a passion for technology and a desire to work from anywhere, this opportunity is tailor-made for you. Join a dynamic team and play a vital role in delivering unparalleled technical support to our valued customers worldwide.

• Provide expert-level technical support to customers experiencing issues with our SaaS platform via remote channels (phone, email, chat, video conferencing).
• Diagnose and resolve complex technical problems, including software bugs, configuration issues, and integration challenges.
• Develop and maintain detailed technical documentation, including FAQs, knowledge base articles, and troubleshooting guides.
• Collaborate closely with engineering and product development teams to report bugs, suggest feature enhancements, and ensure timely resolution of technical issues.
• Manage and prioritize support tickets effectively, ensuring adherence to service level agreements (SLAs).
• Guide customers through complex technical processes and configurations.
• Conduct remote training sessions for customers on software usage and best practices.
• Monitor system performance and identify potential issues before they impact users.
• Contribute to the continuous improvement of support tools, processes, and knowledge base content.
• Provide feedback to product teams based on customer interactions and technical challenges.

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, IT helpdesk, or a similar role, preferably supporting SaaS products.
• Deep understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proficiency in troubleshooting databases, APIs, and cloud infrastructure is highly desirable.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with remote support tools and ticketing systems (e.g., Jira Service Desk, Zendesk).
• Ability to work independently, manage time effectively, and thrive in a fast-paced, remote work environment.
• Strong customer-centric attitude and a passion for helping users succeed.
• Must have a reliable internet connection and a dedicated workspace for remote work.

• Fully remote position with flexible working hours.
• Highly competitive annual salary of ₹.
• Comprehensive health, dental, and vision insurance coverage.
• Generous paid time off and holidays.
• Opportunities for advanced technical training and professional certifications.
• A stimulating and innovative work environment with a global team.
• Access to state-of-the-art remote work technologies.
• Regular virtual team events and opportunities for connection.
• Stock options or performance-based bonuses.

• Provide advanced technical support and troubleshooting for complex software and system issues.
• Analyze, diagnose, and resolve customer-reported problems in a timely and efficient manner.
• Engage with customers via multiple channels including phone, email, chat, and remote desktop sessions.
• Develop and maintain clear, concise technical documentation, including guides and knowledge base articles.
• Collaborate closely with engineering and product development teams to identify and resolve software defects.
• Contribute to the improvement of support processes and tools.
• Mentor and provide guidance to junior support staff when necessary.
• Manage and prioritize support tickets based on severity and business impact.
• Stay up-to-date with product updates, new features, and industry best practices.
• Act as a technical expert and trusted advisor to key customers.

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, system administration, or a similar role.
• In-depth knowledge of operating systems (Windows, Linux, macOS), networking concepts, and cloud technologies (AWS, Azure, GCP).
• Proficiency in scripting languages (e.g., Python, Bash) is a significant advantage.
• Strong analytical and problem-solving skills with a systematic approach.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Experience with CRM and ticketing systems (e.g., Jira Service Management, ServiceNow).
• Ability to work autonomously and manage workload effectively in a remote environment.
• Demonstrated experience in troubleshooting complex software applications.
• Willingness to work flexible hours to support a global customer base.

• Highly competitive annual salary of ₹ .
• Comprehensive medical, dental, and vision insurance.
• Generous paid time off and company holidays.
• Significant opportunities for professional growth and certifications.
• Access to advanced training programs and learning resources.
• A truly remote-first work culture with a focus on work-life balance.
• Stock options or performance bonuses.
• Allowance for home office setup.