11,616 Technical Support Specialists jobs in India

Location:
Work from Home

Employment Type:
Full-Time

Work Hours:
5:30 PM – 3:30 AM IST (US Market Hours)

Days:
Monday to Saturday

Probation Period:
3 Months

More info:

Salary range:
40,000 to 60,000 INR/mo (Bonus separate)

**IMPORTANT**:

Before You Apply:

To be considered, please:

• Complete our mandatory questionnaire
  :

• Please record yourself
  (audio/video) answering the questions from the questionnaire and submit the
  audio/video file
  within the form.

Applications that do not strictly meet both requirements will not be considered under any circumstances.

About Us

We are a leading FinTech company offering a suite of powerful SaaS solutions, our flagship being a B2C trading journal platform used by over
100,000 traders globally
. We specialize in delivering advanced trading analytics tailored to individual investors in the
US and Indian stock markets
. Our mission is to empower traders with the insights they need to make better decisions in fast-moving financial markets.

About the Role

We're looking for a
Technical Support Specialist
with strong experience in
live chat and email support
for technical issues (chat primary and email secondary). You will be the primary point of contact for our global user base, assisting traders in navigating the platform, troubleshooting issues, and understanding key features in real-time.

This role is ideal for someone who is quick-thinking, empathetic, and skilled in written communication. If you're familiar with SaaS platforms and have a passion for trading or finance, that's a strong plus.

Note:
This is a
live chat-intensive role
supporting a
complex, data-driven FinTech platform
. You must have prior experience handling
multiple customer chats simultaneously
and be comfortable navigating a feature-rich tool and have the ability to deal with tight support deadlines.

Key Responsibilities

• Respond to customer queries primarily
  via live chat
  and email
• Guide users
  through platform features, onboarding, and usage best practices
• Maintain a knowledge base
  and ensure help content is up to date
• Independently troubleshoot product issues
  using internal tools, help resources, and platform knowledge
• Track recurring issues
  and contribute to support process improvements
• Ensure fast, clear, and empathetic communication
  with a global audience
• Handle concurrent chats/emails accurately

Requirements

• Graduate with
  2+ years of experience
  in
  live chat and email support
  roles (must-have)
• Self-starter who can learn product knowledge and workflows independently (must-have)
• Proven ability to manage
  multiple chat threads simultaneously
  with high accuracy
• Excellent written English
  and strong professional communication skills
• Prior experience supporting a
  SaaS product
  or
  FinTech platform
  is highly preferred
• Ability to confidently navigate and understand a
  complex, feature-rich platform
  .
• Familiarity with or interest in
  stock markets/trading
  is a strong plus
• Basic Excel proficiency and comfort with structured data formats
• Willingness to work
  night shifts aligned with US hours

Why Join Us?

• Be the real-time support lead for
  thousands of global traders
• Collaborate with a focused, friendly, and fast-moving team
• Learn the ins and outs of
  FinTech, trading analytics, and customer ops
• Competitive pay with performance-based growth opportunities
• Clear upward mobility into
  senior support, product, technical or operations roles

Timeline

Pre-hiring:

Once we receive your google forms submission, we will review it and send you a test questionnaire.

If you pass the test questionnaire there will be 1 or max. 2 follow up interviews post which you will be provided with the offer.

Post-hiring:

There will be 2-3 sessions of 1-on-1 walkthrough of the platform post which you will be provided with ample resources to study for the next 10 days.

During these 10-12 days, you will have access to experts from the team and you will also get to know the process. You are expected to independently study the given material which will be a crucial per-requisite knowledge for providing effective chat/email support.

After 10-12 days of study and preparation, you will be joining live chat/communication platforms where you will be supporting customers directly with the existing support team.

Your performance will be evaluated on a weekly basis during the probation period and you will notified of the improvements to be made.

Sound like a fit?

We're looking for someone who thrives in live customer interactions and is passionate about helping users succeed. If you're sharp, responsive, and curious about trading tools, we'd love to hear from you.

We are an equal opportunity employer and value diversity at our company.

About Eqvista

Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

Please visit: to learn more about our company.

For more open position, please visit:

We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.

Job Responsibilities & Duties:

· Preparation of Support Articles on software features for client

· Preparation of Instruction Manual for internal use

· System design and internal/external support guides

· Assisting for preparation of details for developing new features

· Liaising with different teams concerning product development or project details.

· Handling ad hoc assignments as required

Job Requirements:

· Degree in Finance/Accounting / Management / Business Administration

· 1 year of software/product related experience(preferred)

· Analytical with great attention to detail

· Good command of written and spoken English

· Good report writing and research skills

· Good interpersonal, communication and analytical skills

· Independent, self-motivated, responsible and diligent

· Passion for software products and researching newest technology

· Able to work independently and meet deadlines

· Able to handle remote work and setting own deadlines

· Excellent skills in Excel & Word

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career advancement.
• A collaborative work environment that values creativity and innovation.
• Flexible work arrangements including remote work options.

Functional area: Research and Development

Country: India

City: Pune

Company name: Atlas Copco (India) Private Ltd.

Date of posting: Oct 17, 2025

Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

Join us on our journey for a better tomorrow.

The Role

Mission:

As a technical support specialist, your mission is to help the customer centers in finding solutions to their technical problems in a wide range of technologies. You shall achieve this by remotely supporting the field service technicians or technical experts around the world from request until follow-up.

You will be tightly integrated in the technical support team of Belgium to empower you in your mission.

Role:

• You will give technical support on unit controllers & AIRnet.
• You will solve simple to complex technical queries from customer centers.
• You will follow-up warranty claims of the costumer center.
• You will support the AIRpower experts in training & documentation.
• You will be accountable to indicating potential improvement, safety issues & critical issues to our Belgium partners.
• You will participate in meetings with Belgium experts to discuss persistent issues, complex bugs.
• You will manage & ensure the response time to each request, understanding the priority in the big picture.
• You will be expected to achieve the standards of the technical support manager in the principal office.
• You will be responsible to maintain AIRport.
• You will offer support to engineering partner is airpower on uploading their files to AIRport.
• You will maintain the AIRport database.
• You will follow up Quality through FRET & WANT & through RMA procedure.
• You will be expected to achieve the standards of the manager technical support in principal office.
• Assist manager technical support for driving success & growth of technical support.
• You will be integrated into the working of technical support of the principal office. You will contribute to regular team meetings.
• Next to your daily task of technical support, you will be working in team locally and internally. As such you are not only user of the products, but we also expect your valuable feedback on further process improvements, technical inputs, field issues & thereby increasing operational efficiency of the field technicians.

What you can expect from us?

• A work culture known for respectful interaction, ethical behaviour and integrity.

• Access to Global Job Opportunities as a part of Atlas Copco Group

• Opportunities to grow and develop

• Potential to see your ideas realized and to make an impact

• New challenges and new learnings through Global Exposure in CTS

What we expect of you?

Skills & Experience

Experience requirements

Ideal candidate should have 4-5 years' experience in compressed air service. The ideal candidate has experience in Unit controller & AIRnet.

• Advanced understanding of compressed room, air network and related ancillaries.
• Hands on experience in installing AIRnet products.
• Hands on experience in debugging unit controls.

Knowledge

You have a strong technical knowledge, specific knowledge of the Atlas Copco Compressors & service products.

You should have excellent knowledge of types of unit controllers and AIRNet products.

Knowledge of CTS Operation & technical support processes would be considered plus.

You are fluent in English: both written and spoken. You able the cope with language barriers.

City

Pune

Last Day to Apply

31/10/2025

Diverse by nature and inclusive by choice

Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.

• Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.
• Overtakes call center communications when intervention to solve a problem escalated issues
• Submit Salesforce cases to escalate issues that require external escalations
• Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Provide a high level of actionable insight and data analysis to provide value for our customers.
• Partners with TSM 2 to identify and solve higher level issues
• Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.
• Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.
• Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.
• Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).
• Ensures compliance with Rently best practices while following established policies and procedures

Consistently meets OKRs and KPIs as communicated by your manager.

Required Skillsets:

• Previous experience in a client-facing or account management role
• Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.
• Strong analytical and problem-solving skills.
• Proven ability to work in a fast paced, team centered work environment
• Partners with TSS 2 to identify and solve higher level issues
• Technical aptitude and ability to identify alternative solutions to customer issues.
• Ability to handle multiple, critical, high priority issues with a sense of urgency .
• Proficiency with Google Suite Products.
• Excellent communication verbal, written, interpersonal with strong active listening skills.
• Detail-oriented and dependable, with a positive and inquisitive attitude.
• Ability to multitask, prioritize, and collaborate
• Exhibit a high degree of self-motivation, drive and a proactive nature.

Hours:

• Operating in US hours
• Be ready to work on night shifts and during weekends based on the work schedule

Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.Role & responsibilities

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the clients technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.

Preferred candidate profile

Job Summary:

As a Technical Support Specialist, you will provide exceptional support to our customers by troubleshooting and resolving technical issues related to HP products and services. You will be the first point of contact for customers, ensuring their queries are handled promptly and effectively.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat, providing expert technical assistance on HP products
• Diagnose and resolve hardware and software issues related to PCs, printers, and peripherals
• Document customer interactions and technical issues in the support ticketing system
• Collaborate with engineering and product teams to escalate complex issues and contribute to product improvement
• Stay up-to-date with the latest HP products, technologies, and troubleshooting techniques
• Provide training and guidance to customers on product usage and best practices
• Assist in the creation of support documentation and FAQs for internal and external use
• Maintain a high level of customer satisfaction by ensuring timely and effective resolution of issues

Qualifications:

• Btech in Computer Science, Information Technology, or a related field, or equivalent work experience
• Proven experience in technical support or customer service roles
• Strong knowledge of Windows and macOS operating systems, as well as familiarity with networking concepts
• Excellent problem-solving skills and attention to detail
• Strong communication skills, both verbal and written
• Ability to work independently and as part of a team in a fast-paced environment
• Certification in relevant technologies (eg, CompTIA A+, Microsoft Certified Professional) is a plus

• Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Flexibility to work across multiple rotational shifts/night shifts
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Position Title:

Senior Associate, Technical Support

Location:

Mohali, Punjab

Position Type:

Full Time

Who we are:

Roundglass is a global wholistic wellbeing company dedicated to empowering and enabling people on their personalwellbeing journey. Our mission is simple yet ambitious: to inspire the power of wholistic wellbeing to create a happier, healthier, and more joyfulworld. We work to achieve this by investing in and developing new technology, sharingknowledge, and focusing on action for the good of the individual, their community, and the wider world.

We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About Roundglass Foundation

Roundglass Foundation is pursuing a bold vision to bring abundance and prosperity back to the stateof Punjab in India throughphilanthropic initiatives supporting under-served rural and urban communities. Since our founding in 2018, we have been engaged in a wide range of far-reaching projects, directly involving village communities in building opportunity and sustainable development in the region. Our Model Village and Model City initiatives have impacted the lives of 1,724,000 local people in over 1724 unique villages across the state through projects in pillars of: Sustain Punjab, Learn Punjab (Education and Sports), Her Punjab (Women’s Initiatives) and Relief. We have established Roundglass Giving, which encompasses various social impact initiatives like the Roundglass Foundation, Roundglass Sports, and Roundglass Sustain. These initiatives are dedicated to promoting wellbeing for communities and the planet.

About the role:

The Sr. Associate (Technical Support) will be responsible for providing technical, operational, and application support to Change Makers, Block Change Makers, and internal teams in Roundglass Foundation. This role involves troubleshooting issues related to the Roundglass apps & business applications, ensuring smooth onboarding, managing change requests, providing user training, and supporting basic IT and desktop operations.

The ideal candidate is passionate about technology for social good, possesses strong troubleshooting abilities, and can communicate effectively in both Punjabi and Hindi.

What you’ll do:

Application & User Support

• Provide day-to-day technical support for the Roundglass apps, Business applications and related platforms.
• Manage onboarding, user registration, and account activation for Change Makers and Block Change Makers (BCMs) & other associates.
• Troubleshot app-related issues (login, sync, device compatibility, data errors, etc.).
• Assist in resolving user tickets received via phone, WhatsApp, or email.
• Coordinate with the Product & Engineering teams for bug fixes and feature rollouts.
• Able to add/update configuration, master data of programs through Backoffice management console and generate pre-configured reports.

Training & Onboarding

• Conduct remote and on-site training sessions for Change Makers and Block Change Makers.
• Prepare user manuals, video tutorials, and FAQs for the Roundglass Apps.
• Support new deployments and feature updates with structured communication and training plans.

Change & Configuration Management

• Capture user feedback and change requests for continuous improvement.
• Implement approved changes and updates across user groups.
• Document technical and operational processes for consistency.

IT & Desktop Support

• Provide basic desktop, mobile, and network troubleshooting.
• Support device setup, OS updates, and connectivity issues for field teams.
• Maintain records of hardware, software, and user configurations.

Skills and Qualifications

• Bachelor’s degree in computer applications (BCA, B.Sc. or equivalent)
• 5+ years of experience in technical support, application support, or IT helpdesk roles.
• Strong understanding of mobile apps, cloud-based platforms, and user management systems.
• Proficiency in MS Office, MS Excel, Mobile apps troubleshooting, remote desktop tools, and ticketing systems.
• Excellent problem-solving and communication skills.
• Fluency in Punjabi and Hindi (required).

Why Roundglass:

Roundglass was built on the vision that wellbeing should be at the very center of our life journey. We are reimagining how the world experiences wellbeing and how companies (like our own) support the wellbeing of their people. We’re a group of talented, socially conscious, gritty, innovators using technology and human energy to create a vibrant wellnessecosystem. Together, we’vebuilt an amazing community, and we are always looking for people who share our passion.

To learn more, visit our Corporate Website.

Roundglass does not discriminate against race, color, religion, sex, sexual orientation, gender identity, gender expression, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, genetic information (including characteristics and testing), military and veteranstatus, and any other characteristic protected by applicable law.

Werely on legitimate interest as a legalbasis for processing personal information under the GDPR for purposes of recruitment and applications for employment.

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

Must Have Skills:

· Working experience on physical servers – (rack, tower, and enclosure servers), Storage, Networking or other enterprise grade hardware that are part of an Enterprise Datacentre.

· Working experience on physical servers from major OEMs like HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Prior experience on analyzing hardware logs of physical servers and associated components like System Boards, Processors, Network Adapters, Storage Controllers etc. will be highly desirable.

· Candidates from a laptop/desktop tech support background who don’t possess prior experience on enterprise hardware can be considered, if they have basic understanding of enterprise servers, storage and networking devices and the associated technologies/protocols that make them work in a datacentre.

· Possess excellent spoken and written communication skills in English language.

· Possess excellent customer handling skills, phone etiquettes, email etiquettes etc.

· A good flair for customer service. Someone who loves to interact with customers and finds excitement, satisfaction, and pleasure in resolving complex technical issues and in answering complex queries from customers.

· Ability to thrive under pressure and maintain calmness, composure and clear thinking under challenging and ambiguous situations.

Experience Required:

· 1-6 years of hands-on experience in service & support of physical servers from prominent OEMs – HPE, Dell, Lenovo, Intel, IBM, Cisco etc.

· Experience in analysing issues associated with Servers and internal server components that include System Boards, HDDs, SSDs, DIMMs, Processors, Network Adapters, Storage Controllers etc.

· Provide support for server management software which includes remote management software, remote monitoring tools, server firmware, drivers etc.

· Troubleshoot hardware, software and connectivity issues on environments running various Operating Systems such as Windows, Linux, VMware etc.

· Collaborate with the other Business Units/Teams to provide solution on complex situations involving multiple technologies.

· General knowledge of Networking concepts and should have exposure to basic Storage concepts like RAID, SAN, NAS, FC protocol, iSCSI protocol etc.

Responsibilities:

· Provide Remote Server Hardware & Software support to Enterprise Customers, Data Centre Engineers, Resellers, etc.

· Diagnose and solve the Incidents/Issues via phone, email, chat and web ticketing tool.

· Applying systematic problem-solving techniques to deliver timely resolution, quality call documentation and superior can-do attitude.

Education and Experience

· Bachelor’s degree or Master's degree in a Technical Discipline – Preferably Engineering graduates from Computer Science and associated branches – Information Technology, Information Science etc.

· Experience of 2-8 years in the Tech Support Industry with at least 1 year of experience in the Enterprise Tech Support domain (Servers, Storage and Networking).