7,770 Technical Support Specialists jobs in India

About Us:

HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.

With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.

Responsibilities:

• Responsible for technical support of the product Implementation for various clients
• Own the Tickets resolution by debugging the issue and provide resolution.
• Troubleshooting Cloud UAT environment related technical issues.
• Development of tools and utility to help in reduction of technical issues.
• Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
• Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
• Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
• Provide accurate information about our products, services, policies, and procedures.
• Contribute to a team environment focused on achieving customer satisfaction goals.

Requirements:

• 3-5 years of Java development/ Java Support experience using Java
• Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
• Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
• Technical Consultant to have experience in technically mentoring and guiding new team members.
• Technology Stack: Java, Hibernate, Spring, Struts, Micro Services

What You’ll Get

• Competitive salary.
• Fun-filled work culture ( )
• Equal employment opportunities.
• Opportunity to build with a pre-IPO Global SaaS Centaur.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

1. Customer Interaction:

• Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication : Clearly explain technical concepts to non-technical users .

1. Product Knowledge:

• Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches : Stay informed about product updates, patches, and known issues.
• Self-Service Guidance : Guide customers on using self-help resources and online documentation.

1. Issue Resolution:

• Tiered Support : Escalate complex issues to higher tiers when necessary.
• Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management : Document interactions, solutions, and follow-up actions in the support system.

1. Customer Satisfaction:

• First-Contact Resolution : Strive for first-contact resolution whenever possible.
• Professionalism : Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback : Collect feedback and identify areas for improvement.

1. Collaboration:

• Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing : Contribute to internal knowledge bases and share best practices.

1. Quality Assurance:

• Adherence to Policies : Follow Microsoft’s support policies and guidelines.
• Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.

About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

Visit en.kinco.cn for more.

About the Job:

We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 5+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India

About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

Visit en.kinco.cn for more.

About the Job:

We are looking for a skilled and motivated Technical Support Specialist at Bangalore, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 5+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India

Job Title: Technical Support Engineer – Desktop Support

Location: Pune, India

Experience: 5 to 8 years

Job Type: Full-Time

Roles and Responsibilities:

• Provide technical support to end users via phone, email, or chat for desktop, laptop, and printer-related issues.
• Diagnose and troubleshoot hardware and software problems using tools such as System Log Explorer (SLE) and remote support software .
• Ensure timely resolution of incidents by efficiently managing tickets through ITIL-based ticketing systems .
• Collaborate with cross-functional internal teams to resolve complex or escalated technical issues .
• Maintain detailed and accurate documentation of support cases and solutions.
• Assist in the configuration and maintenance of desktop systems, standard software, and related peripherals.
• Follow organizational protocols and service level agreements (SLAs) to maintain high customer satisfaction.

Desired Candidate Profile:

• 5 to 8 years of hands-on experience in a similar technical support role.
• Proven expertise in supporting desktops, laptops, and printers in an enterprise environment.
• Proficient in using ITIL-based ticketing tools for tracking and resolving customer requests.
• Strong troubleshooting skills for common desktop applications (e.g., Microsoft Office, Outlook, Windows OS, antivirus tools).
• Excellent communication and interpersonal skills to interact with clients and team members effectively.
• Ability to work independently and prioritize multiple support requests in a fast-paced environment.
• Familiarity with remote desktop support tools and enterprise-level configuration standards.

Preferred Qualifications:

• ITIL Foundation Certification (preferred)
• Microsoft or CompTIA Certifications (added advantage)

Work Location: Pune, India

Work Mode: Onsite / Hybrid (As per business requirements)

Joining: Immediate to 15 Days (preferred)

Technical Skillset Needed:

• Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
• AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
• DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).

Role Responsibilities:

• Proactive monitoring and incident management for OnePay Program applications and infrastructure.
• Root cause analysis and resolution of production issues.
• Coordination with development, QA, and business stakeholders for escalated incidents.

Role Overview:

As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience.

Key Responsibilities:

• Customer Interaction:

• Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email.
• Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation.
• Effective Communication: Clearly explain technical concepts to non-technical users.

• Product Knowledge:

• Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more.
• Updates and Patches: Stay informed about product updates, patches, and known issues.
• Self-Service Guidance: Guide customers on using self-help resources and online documentation.

• Issue Resolution:

• Tiered Support: Escalate complex issues to higher tiers when necessary.
• Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop.
• Case Management: Document interactions, solutions, and follow-up actions in the support system.

• Customer Satisfaction:

• First-Contact Resolution: Strive for first-contact resolution whenever possible.
• Professionalism: Maintain a positive and professional demeanour even during challenging interactions.
• Customer Feedback: Collect feedback and identify areas for improvement.

• Collaboration:

• Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues.
• Knowledge Sharing: Contribute to internal knowledge bases and share best practices.

• Quality Assurance:

• Adherence to Policies: Follow Microsoft’s support policies and guidelines.
• Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction.

Technical Support Skills:

• Assisting with delivering the appropriate post install technical support.
• Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform
• Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions

About the Company:

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities:

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills:

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer:

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.