3,984 Technical Support Specialists jobs in India

Language Experts French & Spanish Only ( C1 Qualified)

Our client is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Energy System enables users to make, use, save, and sell their own power. It is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

Support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails /Chats / Phone calls from customers during assigned hours in SPANISH OR FRENCH

Non-Spanish or Non- French-speaking candidates will be rejected for all roles if applied under this job code.

• Candidate must be open to work on weekends and night shifts(Spanish only)
• Conducting remote troubleshooting of our products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about our products.
• Assisting with the activation of new sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with the Engineering with tracking of field-issues, and subsequent product-modifications,logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and product-specific information.
• Professionally represent the company via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Energy employee-manual.
• Performing other duties as assigned.

Who you are and what you bring

• Should be a graduate – B.E/B. Tech/BCA/ BSC IT and Min C1 Certification in Spanish/French
• Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Strong verbal and written communications skills.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications:

• BE Electrical
• Exposure to solar/PV-related environments.

Minimum 1 year exp. requires to handle Microsoft windows queries by chat, mandatory skills- handling dual chat -concurrency, good typing speed (min.35WPM) and excellent communication.

Minimum 1 year exp. requires in handling Play stations gaming console, mandatory skill- good typing and chatting speed and excellent communication.

Must Have:

• Excellent communication skills
• Ready to work in 24*7 shifts and work from office
• Full time 15 year education along with Degree certificate and Marksheets.

Pr eferred Qualifications: Any Graduate

Preference will be given to an immediate joiner

JD>

Provide frontline technical support for Microsoft products, including Windows, Office 365, and Surface devices.

Troubleshoot issues via phone, chat, or email, and deliver clear, effective solutions.

Guide users with self-help tools and escalate complex cases as needed.

Utilize remote tools like Microsoft Remote Desktop for issue resolution.

Document all interactions and maintain high-quality case management.

Strive for first-contact resolution and maintain professionalism at all times.

Stay updated on Microsoft products, patches, and known issues.

Collaborate with cross-functional teams to resolve recurring problems.

Contribute to internal knowledge bases and share best practices.

Ensure adherence to support policies and meet performance metrics.

Role: Product Support Associate ()-1 year experience)

About Us:

Newfold Digital is a leading web technology company serving nearly 7 million customers globally. Established in 2021 through the combination of leading web services providers Endurance Web Presence and Web.com Group, Newfold’s mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online. The company's world-class family of brands includes BlueHost, HostGator, iPage, Domain.com, A Small Orange, MOJO Marketplace, BigRock, and ResellerClub.

About the role:

As a Web Solutions Specialist your core responsibility is to deliver exceptional customer experience via multiple channels of communication. You will be the first point of contact for our clients and it requires you to provide a professional level of support and consultation for an array of hosting products and services we offer.

What you’ll do:

● Troubleshooting, resolving all Technical issues related to our software and the range of Products

and Services its provisions.

● Interacting with clients via. Live chat, Web-based systems, Online forums and Telephone to

resolve their problems and gather feedback.

● Testing & Analysis of all products & services.

● Identifying any bugs/issues in the system and assisting in their resolution.

● Recording, tracking and reporting problem activity.

● Building Strategies to improve operational metrics, profitability and quality of service.

● Reviewing existing Product/Feature documentation; publish documentation in internal

Knowledge bases.

● Analyze internal processes and contribute towards continuous process improvements.

● Work with internal and external cross functional teams to troubleshoot and provide resolution.

Who you are:

● Willingness to contribute to and deliver outcomes towards meaningful and challenging goals

● Strong customer service skills, with the ability to express empathy and enthusiasm for a

customer-focused experience

● Strong ability to probe and correctly identify customer needs/concerns

● Strong customer interaction skills specifically over phone, chat, emails and the ability to work in

a variety of customer situations.

● Outstanding written and verbal communication skills.

● Good working knowledge of computers and the Internet; strong ability to develop new skills.

● Avid Internet User, with strong inclination towards technology.

● Highly motivated and energetic team player, with excellent interpersonal skills

Tech Knowledge required:

● Networking and DNS basics

● Basic knowledge of Linux/Windows Operating Systems.

● Basic knowledge of Hardware

● Basic knowledge of Software

● Basic knowledge of Web and Email servers.

● Configuration and troubleshooting mail clients using IMAP/POP/SMTP.

● Troubleshooting server-side scripts. (Good to have)

Technologies involved (prior knowledge of these would be a plus):

● Domain name system (DNS)

● Domain names and domain name registration

● Web Hosting

● cPanel/Plesk

● PHP,Perl,ASP, dotNET, Perl and FastCGI

● Wordpress, Drupal, Joomla, Magento, other web-based applications

● Basic knowledge of Relational databases (MySql. MS Sql)

● Email Solutions

● POP/IMAP/SMTP

● Digital Certificates

● Cloud, VPS & Dedicated Servers

Why will you love us?

We’ve evolved ; we provide three work environment scenarios. You can feel like a Newfolder in a work-from- home, hybrid, or work-from-the-office environment.

Work-life balance . Our work is thrilling and meaningful, but we know balance is key to living well.

We celebrate one another’s differences . We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.

We care about you . At Newfold, taking care of our employees is our top priority. we make sure that cutting edge benefits are in place to for you. Some of the benefits you will have: We have partnered with some of the best insurance providers to provide you excellent Health Insurance options, Education/ Certification Sponsorships to give you a chance to further your knowledge, Flexi-leaves to take personal time off and much more. Building a community one domain at a time, one employee at a time.

All our employees are eligible for a free domain and WordPress blog as we sponsor the domain registration costs.

Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold

Global Service Desk Specialist

Job Description

The Opportunity

Under the direction of the IT Manager, the GSD will provide technical and troubleshooting support to employees in need of assistance with their computer hardware or software.

We’re looking for someone who cares and wants to be involved in our product, mission, and success - way beyond checking off tasks. And of course, at Teladoc you will enjoy true teamwork and lots of fun!

Responsibilities

• PC/Mac hardware installation & troubleshooting
• Desktop software installation and troubleshooting for local and remote users
• Provide Desktop support and problem solving to end-users
• Tracking of hardware and software additions/changes
• Create / Update FAQ’s and other technical documentation
• Participate in creation and editing of IT Support Standard Operating Procedures
• Provide escalation support for Helpdesk Technicians
• Set up, support, and maintain in-house/remote computer systems, desktops, laptops, mobile devices and peripherals.
• Communicate the issue statuses and resolutions to stakeholders in a timely manner.
• Log issues and resolutions in the tracking system, following up with users to ensure problems were fixed properly.
• Ensure accurate documentation of resolution information in the IT Technical Support knowledge management database.
• Provide user support for Microsoft Office products including Outlook, Teams, Excel, Word
• Keep peers and manager informed of trends, significant problems and delays.
• Identify and escalate client issues which may require changes to procedures, standards and systems.
• Participate in after hours and weekend coverage as needed.
• Perform other related duties as requested.

Candidate Profile

• Bachelor’s degree in a STEM field required (years of relevant work experience may be substituted)
• 1-6 years’ experience working within a Help Desk, Call Center or NOC environment
• Understanding of IT Ticketing Systems
• Able to work independently as well as in a team.
• Excellent customer service, organizational and prioritizing skills
• Knowledge of:
• PC/Mac configuration, general network operating systems and network topologies/protocols
• Windows operating systems and Microsoft Office products
• Mac OS
• Active Directory user administration
• Remote access technologies (VPN, SSO)
• Automated application deployment (a plus)
• Microsoft certifications a plus
• Disk level imaging solutions
• Strong troubleshooting and research skills – highly curious in nature
• Excellent verbal and written communication skills

About Us:

Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.

About the role:

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the client’s technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.

Responsibilities:

● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.

● Overtakes call center communications when intervention to solve a problem escalated issues

● Submit Salesforce cases to escalate issues that require external escalations

● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

● Provide a high level of actionable insight and data analysis to provide value for our customers.

● Partners with TSM 2 to identify and solve higher level issues

● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.

● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.

● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).

●Ensures compliance with Rently best practices while following established policies and procedures

Consistently meets OKRs and KPIs as communicated by your manager.

Required Skillsets:

● Previous experience in a client-facing or account management role

● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

● Strong analytical and problem-solving skills.

● Proven ability to work in a fast paced, team centered work environment

● Partners with TSS 2 to identify and solve higher level issues

● Technical aptitude and ability to identify alternative solutions to customer issues.

● Ability to handle multiple, critical, high priority issues with a sense of urgency .

● Proficiency with Google Suite Products.

● Excellent communication– verbal, written, interpersonal with strong active listening skills.

● Detail-oriented and dependable, with a positive and inquisitive attitude.

● Ability to multitask, prioritize, and collaborate

● Exhibit a high degree of self-motivation, drive and a proactive nature.

Hours:

• Operating in US hours
• Be ready to work on night shifts and during weekends based on the work schedule

Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

About Us:

Rently is revolutionizing the way renters tour a home! Since 2011, Rently has powered over 15 million renter "self-tours" for over 3500 real estate operators. Rently's technology allows renters to securely check into a vacant property that uses our smart lockbox, smart home, and smart lock technology with a unique one-time access code. Rently is an ISO 27001 and PIMS 27701 Certified Organization.

About the role:

The Technical Support Specialist is responsible for providing technical assistance to customers,

installers and residents. To be successful, the TSM 1 must have an in-depth knowledge of

company products, services, partner integrations, client business practices and possess

effective communication skills with a genuine desire to understand the client’s technical needs

and provide value through actionable processes. TSM 1 should have knowledge of IoT devices,

employ agile thinking to solve problems and provide meaningful insights into the daily technical

issues of our clients.

Responsibilities:

● Field escalation calls, tickets, chats, email, and/or other communication from users with inquiries regarding smart home devices, connectivity, software, and similar concerns.

● Overtakes call center communications when intervention to solve a problem escalated issues

● Submit Salesforce cases to escalate issues that require external escalations

● Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.

● Provide a high level of actionable insight and data analysis to provide value for our customers.

● Partners with TSM 2 to identify and solve higher level issues

● Guides users through diagnostic and troubleshooting processes, which may include use of software and/or following verbal instructions.

● Participate in all team meetings and provide process enhancement feedback while evangelizing the culture and spirit of teamwork.

● Demonstrates an increasing level of knowledge and comprehension of Rently products and integrations.

● Accurately documents and updates client records, support notes and interactions (Salesforce, ZenDesk, Dialpad, Confluence, etc).

●Ensures compliance with Rently best practices while following established policies and procedures

Consistently meets OKRs and KPIs as communicated by your manager.

Required Skillsets:

● Previous experience in a client-facing or account management role

● Experience with Salesforce (or other comparable CRMs), support, ticketing software systems and best practices.

● Strong analytical and problem-solving skills.

● Proven ability to work in a fast paced, team centered work environment

● Partners with TSS 2 to identify and solve higher level issues

● Technical aptitude and ability to identify alternative solutions to customer issues.

● Ability to handle multiple, critical, high priority issues with a sense of urgency .

● Proficiency with Google Suite Products.

● Excellent communication– verbal, written, interpersonal with strong active listening skills.

● Detail-oriented and dependable, with a positive and inquisitive attitude.

● Ability to multitask, prioritize, and collaborate

● Exhibit a high degree of self-motivation, drive and a proactive nature.

Hours:

• Operating in US hours
• Be ready to work on night shifts and during weekends based on the work schedule

Professional Commitment:

Being a product based company we heavily invest in developing functional/ technology/ leadership skill sets in our team members. So candidates who are willing to commit to a minimum of 2 years need to apply.

Are you passionate about technology and eager to dive into the fast-paced world of financial trading systems? Quod Financial is looking for a motivated Support Engineer (Middle) to join our dynamic team!

Quod Financial is at the forefront of OMS/EMS trading technologies, driving innovation with cutting-edge solutions like algorithmic trading, intelligent order routing, and AI/ML-powered decision-making tools. We empower financial institutions to navigate the complexities of global markets with confidence.

What Makes This Role Special?

• Real Impact : You'll be the first line of support for our clients, including banks, hedge funds, and trading institutions, helping them solve real-world challenges.
• Fast Learning Curve : Work with state-of-the-art trading technologies and gain hands-on experience with automation, APIs, microservices, scripts and more.
• Global Exposure : Collaborate with teams and clients worldwide, refining your communication skills and cultural understanding.

What We’re Looking For

• Technical Enthusiast : You’re comfortable navigating Linux (CLI), writing bash or Python scripts, and working with SQL.
• Problem Solver : Tackling challenges head-on and finding solutions excites you.
• Strong Communicator : You excel at explaining complex issues clearly and effectively.
• Resilient and Calm Under Pressure : Thriving in a high-paced environment energizes you.
• Language Pro : Upper-intermediate spoken English to engage confidently with international clients.

Your Mission

• Be the bridge between the client and internal teams, ensuring seamless communication.
• Support of the product, which includes the backend microservices, script, interfaces, and trading APIs (FIX, REST).
• Collaborate with development, QA, and management to troubleshoot and enhance our solutions.

Why Quod Financial?

• Work with cutting-edge financial technologies that shape the global trading landscape.
• Join a supportive team that values innovation, and creativity where you will have a clear path to grow.
• Unlock opportunities to grow within a global company at the intersection of finance and tech.