What Customer Service Representatives Jobs are in Bangalore?
Showing 120 Customer Service Representatives jobs in Bangalore
Customer Service Representative
560001 Bangalore Bazaar
Policybazaar.com
Posted 5 days ago
Job Viewed
Job Description
Job Title: Associate Consultant Services
Department: Customer Support / Operations
Location: Field-based (Customer Visits Required) BENGALURU,KARNATAKA
Contact Person : Kashish Singh | |
Job Summary
We are looking for an Associate Consultant Services to join the PolicyBazaar team and provide
dedicated customer support for health insurance documentation and related queries. This role
involves visiting customers at their location to assist with documentation, resolve issues, and
ensure a smooth and satisfactory customer experience.
Key Responsibilities
1. Visit customers at homes, hospitals, or workplaces to address health insurance-related queries.
2. Assist customers with health insurance documentation, including policy documents,
endorsements, renewals, and claim forms.
3. Explain policy coverage, benefits, exclusions, renewal processes, and claim procedures in a
simple manner.
4. Coordinate with internal teams such as operations, claims, and underwriting for timely issue
resolution.
5.Collect and verify required documents and ensure accuracy and completeness.
6. Track customer requests and follow up until closure.
7. Maintain proper records of customer interactions and service outcomes.
8.Deliver a professional, empathetic, and customer-centric service experience.
Required Skills & Competencies
Strong communication and interpersonal skills.
Customer-focused mindset with problem-solving ability.
Basic knowledge of health insurance products and documentation (preferred).
Ability to explain complex information clearly.
Willingness to travel locally for customer visits.
Basic computer knowledge (MS Office, CRM tools).
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0
Job Description
We're Hiring: Customer Service Representative
We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai .
If you're a graduate with excellent communication skills , a customer-first mindset, and are eager to start your career, we'd love to hear from you!
Overall Purpose of the Job
- Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
- Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
- Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
- Strive to achieve SLA targets and business outcome indicators defined by the client.
Job Responsibilities / Authorities
- Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool.
- Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.
- Walk customers through/provide navigational support on the self-service portal.
- Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.
- Place outbound calls to customers when required, in line with client/company guidelines.
- Work productively while maintaining exceptional call and data quality standards in line with targets.
- Contribute to the team through open and regular communication with peers and supervisors.
- Adhere to all company and departmental policies and procedures (personnel and operational).
- Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.
- Maintain regular and punctual attendance in line with company policies and procedures.
- Minimize customer complaints and escalations by providing exceptional service and call control.
Knowledge & Skill Requirement
- Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
- Good technical aptitude with the ability to learn quickly.
- Excellent verbal and written communication skills.
Experience Required
- Experience: Freshers
Job Location
- Bangalore, Pune, and Mumbai
Qualification
- Graduate
Monthly CTC
- ₹28,000 CTC
Notice Period
- Immediate
How to Apply:
Interested candidates can apply through LinkedIn Easy Apply or email their updated resume to .
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1
Customer Service Representative
560001 Bangalore Bazaar
Tata Consultancy Services
Posted 5 days ago
Job Viewed
Job Description
This walk-in is only for freshers (2025&2026) pass-outs!
Responsibilities:
- Answers inquiries by clarifying desired information; researching, locating and providing information.
- Determines requirements by working with customers
- Resolves problem by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problem
- Fulfills request by clarifying desired information, completing transaction, forwarding request
- Gross Sell / Outcalls to customers
Competencies:
- Clear communication (English/Hindi); vernacular advantage
- Empathy, patience, problem solving
- Attention to detail and process discipline
- Basic Telephone Etiquettes and basic computer skills
- Ability to write, read and speak English to suit business need
- Agent should be able to communicate in English, Hindi
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive.
NOTE : English + Hindi fluency is mandatory
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2
Customer Service Representative
560001 Bangalore Bazaar
Teamware Solutions
Posted 5 days ago
Job Viewed
Job Description
DESIGNATION: HR Assistant
---
We are looking to initiate hiring for HR Assistant roles over the next two weeks based on the below requirements. This is a focused hiring request, and we request your active and careful participation.
Remote Opportunity
Need only Bangalore
Shifts can be 3PM -12AM.
Key requirements:
- Expected headcount: ~25 resources
- Location: Bangalore only (candidates must be based out of these locations; no other locations will be considered)
- Work mode: Work from home (only in BLR & HYD), however laptops must be collected from the respective office locations (Bangalore / Hyderabad)
- Shift flexibility: Candidates must be flexible to work Day shift, EMEA shift, and NORAM shift
- Experience: 1-2 Years experience can be considered
Assessment & Selection:
- Strong communication skills are mandatory – no compromise
- Candidates should have strong aptitude and logical thinking skills
- All candidates will go through a Ladder assessment
- Those who clear the assessment will have one virtual interview
- Final onboarding will be based on interview feedback.
---
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3
Job Description
Imagine yourself.
+ Growing your expertise and expanding your skillset with every project.
+ Thriving in a supportive team environment that inspires you to strive for excellence.
+ Contributing to a brighter, more sustainable future.
At **Hach** ( ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto ( network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: offer:
+ Best in industry vacation quota
+ Hybrid working
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health and wellness benefits
Reporting to the Customer _Service Manager,_ the Customer Service Representative is responsible supporting sales.
This position is part of the _India Commercial Organization_ located in _Bangalore_ and will be Hybrid.
+ Perform high end order processing tasks which requires in-depth knowledge and experience in Oracle and SFDC Case management.
+ Knowledge of commercial terms of a purchase order.
+ Reviewing and validating customer documentation to meet compliance standards.
+ Ensuring order delivery and fulfilment meet customer expectations.
+ Applying analytical skills to identify process improvements and implement solutions.
+ Driving resolution of open order-related issues to maintain high customer service standards.
+ Maintaining excellent relationships with internal and external customers.
+ Working with finance for finance validations & Supply chain for allocating ship sets.
+ Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
+ Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
+ Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues.
+ Reply to queries from customers on Orders related tasks such as: Delivery period, ETA.
+ Provide proposal and pre‑sales support by coordinating inputs, documentation, and approvals.
+ Support quote preparation and validation of commercial terms as per standard guidelines.
+ Track proposal status and assist Sales with follow‑ups to improve quote‑to‑order conversion.
**Experience/ Skills Required**
+ Any graduate with a consistent track record
+ 2 to 4 years of' Hands-on experience in Order Management and Proposals.
+ Experience working in Oracle or Salesforce will be an advantage.
+ Display excellent verbal and written communication and social skills.
+ Highly diligent and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and lead time effectively
+ Ability to work under critical situation
+ Customer-orientated and ability to adapt/respond to different types of tasks
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.
Description: Contingent workers classified as Indirect Labor. "Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
+ Growing your expertise and expanding your skillset with every project.
+ Thriving in a supportive team environment that inspires you to strive for excellence.
+ Contributing to a brighter, more sustainable future.
At **Hach** ( ), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto ( network, you'll be part of a unique work environment where purpose meets possibility: where you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs, and where you'll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes in climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: offer:
+ Best in industry vacation quota
+ Hybrid working
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities
+ Health and wellness benefits
Reporting to the Customer _Service Manager,_ the Customer Service Representative is responsible supporting sales.
This position is part of the _India Commercial Organization_ located in _Bangalore_ and will be Hybrid.
+ Perform high end order processing tasks which requires in-depth knowledge and experience in Oracle and SFDC Case management.
+ Knowledge of commercial terms of a purchase order.
+ Reviewing and validating customer documentation to meet compliance standards.
+ Ensuring order delivery and fulfilment meet customer expectations.
+ Applying analytical skills to identify process improvements and implement solutions.
+ Driving resolution of open order-related issues to maintain high customer service standards.
+ Maintaining excellent relationships with internal and external customers.
+ Working with finance for finance validations & Supply chain for allocating ship sets.
+ Work on Shipment Plan, Hold release of orders through oracle, Item allocation with the help of Supply chain team.
+ Sending PI to customers and follow-up for Payments and get it applied with the help of finance.
+ Work on Return/RMA's & customer complaint and follow-up with respective stakeholders for resolving customer issues.
+ Reply to queries from customers on Orders related tasks such as: Delivery period, ETA.
+ Provide proposal and pre‑sales support by coordinating inputs, documentation, and approvals.
+ Support quote preparation and validation of commercial terms as per standard guidelines.
+ Track proposal status and assist Sales with follow‑ups to improve quote‑to‑order conversion.
**Experience/ Skills Required**
+ Any graduate with a consistent track record
+ 2 to 4 years of' Hands-on experience in Order Management and Proposals.
+ Experience working in Oracle or Salesforce will be an advantage.
+ Display excellent verbal and written communication and social skills.
+ Highly diligent and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and lead time effectively
+ Ability to work under critical situation
+ Customer-orientated and ability to adapt/respond to different types of tasks
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment _where purpose meets possibility_ : where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources-and building rewarding careers along the way.
At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.
Description: Contingent workers classified as Indirect Labor. "Indirect Labor refers to any labor that supports the production process, but which is not directly involved in the active conversion of materials into finished products. This includes both indirect labor positions such as Production Supervisors or administrative labor positions in areas such as accounting or marketing.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
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4
Customer Service Representative
560001 Bangalore Bazaar
MSI Services Pvt Ltd
Posted 5 days ago
Job Viewed
Job Description
MSI Services Pvt. Ltd is currently hiring suitable candidates for the role - "Associate" within our business operations in Bangalore, India. We prefer immediate joiners or short notice joiners.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects. We are an equal opportunity employer with growth based on meritocracy.
Summary:
The Sales Support team in India is tasked with overseeing and improving both sales and customer support functions. This encompasses addressing customer queries through phone calls, chat, and emails as part of the customer support responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answering inbound calls for B2B customers.
- Dialing outbound calls for lead generation or sales support.
- Handling chat queries and providing email support.
- Keeping up to date with product knowledge and industry trends.
- Resolving customer complaints and ensuring customer satisfaction.
- Perform additional duties as required and/or requested.
Desired Candidate Profile:
- Minimum of 1 – 4 years of experience in INTERNATIONAL VOICE PROCESS .
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.
- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal & written) skills with all levels of employees and management.
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel, Word and Access (optional).
- Strong attention to details and good follow-up skills.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assumes accountability for issues until final resolution.
- Flexible to night shifts is mandatory.
- The candidate should have fluency in speaking French.
This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.
We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.
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5
Customer Service Representative
560001 Bangalore Bazaar
Size Up Software Services
Posted 5 days ago
Job Viewed
Job Description
Location: Bellandur, Bangalore
Job Type: Full-time
Work Mode: Work from Office
Shift: Rotational Night Shifts (US Process)
Working Days: 5 Days a Week (Rotational Week Offs)
About the RoleWe are looking for enthusiastic and customer-focused individuals to join our growing team. Whether you're a fresher looking to start your career or an experienced customer service professional, we'd love to hear from you. As a Customer Service Associate, you'll be the first point of contact for our US customers, delivering exceptional support while maintaining the highest standards of professionalism.
Key Responsibilities- Handle inbound and/or outbound customer interactions with US-based customers.
- Provide prompt, courteous, and accurate resolutions to customer queries.
- Deliver an excellent customer experience while adhering to quality standards.
- Maintain professionalism and empathy during every customer interaction.
- Accurately document customer interactions and follow company processes.
- Meet individual and team performance expectations, including quality and productivity metrics.
- Collaborate with team members and supervisors to achieve operational goals.
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal communication skills in English are mandatory.
- Comfortable speaking with US customers over the phone.
- Willingness to work rotational night shifts.
- Ability to work from our Bellandur office.
- Candidates must arrange their own transportation, as company cab facilities are currently not available.
- Basic computer knowledge and good typing skills are preferred.
- Strong customer service mindset and willingness to learn.
- Excellent communication and interpersonal skills.
- Positive attitude with a customer-first approach.
- Good listening and problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Team player with a willingness to learn and adapt.
- Freshers are encouraged to apply.
- Opportunity to build a career in the international BPO industry.
- Performance-driven growth and learning opportunities.
- Supportive and collaborative work environment.
- If you're passionate about delivering exceptional customer service and are looking to grow your career in an international voice process, we'd love to hear from you!
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6
Job Description
JOB FUNCTION:
At UL, customers are core, and as a result, all responsibilities will center around improving the
customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers' lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor.
JOB RESPONSIBILITIES:
- Help Desk and Troubleshooting:
o Engage with customers through multiple channels, such as email, phone, chat, and
sms to manage customer relationships and to ensure execution of customer
requests
o Provide assistance to existing customers at critical times of the year. May support
multiple products and technology.
o Identify and clarify issues while working collaboratively with customers to achieve
prompt resolution
o Provide accurate, valid, and complete information using the right processes and
tools
o Handle customer complaints, provide appropriate solutions and alternatives within
time limits; follow-up to ensure resolution
o Keep records of customer interactions and documents.
- Collaboration:
o Collaborate with other team members to provide insight and guidance
o Assist new team members
o Participate in brainstorming sessions and contribute with creative ideas
- Other responsibilities:
o Provide training to customers on existing functionality
o Perform additional duties as needed
o Meet personal and team performance targets
HIRE-IN:
- Education at degree level or equivalent work experience. 2+ years' work experience.
- Minimum one (1) year of experience in software help desk, customer service, or contact
center industry.
- Experience interfacing with external (and global) customers.
- Exceptional customer focus, relationship-building skills and a "do whatever it takes"
attitude.
- Experience working to effectively solve problems.
- Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
- Strong communication skills, both written and verbal.
- Strong curiosity and desire to learn.
- Fluent English is essential and additional languages beneficial (e.g. German, French,
Spanish, Japanese)
- Change mindset: contribute to and actively participate in change initiatives, offer ideas for
continuous improvement; high degree of adaptability to change.
Preferred Skills:
- Previous experience working in a global team with a distributed workforce is desirable.
- Industry knowledge in Product and Chemical Compliance, Health, Learning, Life Sciences,
Sustainability and/or Renewables is a plus.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
At UL, customers are core, and as a result, all responsibilities will center around improving the
customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers' lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor.
JOB RESPONSIBILITIES:
- Help Desk and Troubleshooting:
o Engage with customers through multiple channels, such as email, phone, chat, and
sms to manage customer relationships and to ensure execution of customer
requests
o Provide assistance to existing customers at critical times of the year. May support
multiple products and technology.
o Identify and clarify issues while working collaboratively with customers to achieve
prompt resolution
o Provide accurate, valid, and complete information using the right processes and
tools
o Handle customer complaints, provide appropriate solutions and alternatives within
time limits; follow-up to ensure resolution
o Keep records of customer interactions and documents.
- Collaboration:
o Collaborate with other team members to provide insight and guidance
o Assist new team members
o Participate in brainstorming sessions and contribute with creative ideas
- Other responsibilities:
o Provide training to customers on existing functionality
o Perform additional duties as needed
o Meet personal and team performance targets
HIRE-IN:
- Education at degree level or equivalent work experience. 2+ years' work experience.
- Minimum one (1) year of experience in software help desk, customer service, or contact
center industry.
- Experience interfacing with external (and global) customers.
- Exceptional customer focus, relationship-building skills and a "do whatever it takes"
attitude.
- Experience working to effectively solve problems.
- Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
- Strong communication skills, both written and verbal.
- Strong curiosity and desire to learn.
- Fluent English is essential and additional languages beneficial (e.g. German, French,
Spanish, Japanese)
- Change mindset: contribute to and actively participate in change initiatives, offer ideas for
continuous improvement; high degree of adaptability to change.
Preferred Skills:
- Previous experience working in a global team with a distributed workforce is desirable.
- Industry knowledge in Product and Chemical Compliance, Health, Learning, Life Sciences,
Sustainability and/or Renewables is a plus.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.
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7
Customer Service Representative II
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.
**About Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with four shifts working over a 22-hour window/day, together processing over 102,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world
**Roles & Responsibilities**
+ Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, PRMS, Macola, AS400 and other applications used by the function
+ Engage in activities to provide an enhanced customer experience
+ Ensure adherence to organizational procedures, policies and systems.
+ Ensures that performance metrics / SLAs are met
+ Adhere to daily turnaround time for orders as per set TAT guidelines
+ Ensure adherence to all internal / external processes defined
+ Proactively escalates issues that can potentially hamper the business processes
+ Solves a range of straightforward problems and analyzes possible solutions using standard procedures
+ Contribute to team effort by accomplishing related results as needed
**Other Requirements**
+ Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
+ 1.5-3years' Hands on experience on Order Management
+ Requires strong computer skills, including Microsoft office
+ Display excellent verbal and written communication and interpersonal skills.
+ Highly detail-oriented and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and manage time effectively
+ Ability to work under pressure
+ Customer orientated and ability to adapt/respond to different types of tasks
+ Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.
**About Customer Support Center**
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.
The Bangalore Customer Support Center capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back-office jobs with four shifts working over a 22-hour window/day, together processing over 102,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world
**Roles & Responsibilities**
+ Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP, PRMS, Macola, AS400 and other applications used by the function
+ Engage in activities to provide an enhanced customer experience
+ Ensure adherence to organizational procedures, policies and systems.
+ Ensures that performance metrics / SLAs are met
+ Adhere to daily turnaround time for orders as per set TAT guidelines
+ Ensure adherence to all internal / external processes defined
+ Proactively escalates issues that can potentially hamper the business processes
+ Solves a range of straightforward problems and analyzes possible solutions using standard procedures
+ Contribute to team effort by accomplishing related results as needed
**Other Requirements**
+ Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
+ 1.5-3years' Hands on experience on Order Management
+ Requires strong computer skills, including Microsoft office
+ Display excellent verbal and written communication and interpersonal skills.
+ Highly detail-oriented and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and manage time effectively
+ Ability to work under pressure
+ Customer orientated and ability to adapt/respond to different types of tasks
+ Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
At Thermo Fisher Scientific, each one of our 75,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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8
Sr Customer Service Representative
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
**Roles & Responsibilities**
+ Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
+ Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
+ Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
+ Works independently and requires minimal guidance and acts as a resource for colleagues with less experience
+ Effectively collaborate across the team to ensure that mistakes are not repeated by team members
+ Engage in activities to provide an enhanced customer experience
+ Ensures adherence to organizational procedures, policies, and systems.
+ Ensures that performance metrics / SLAs are met
+ Adhere to daily turnaround time for orders as per set TAT guidelines
+ Proactively escalates issues that can potentially hamper the business processes
+ Contribute to team effort by accomplishing related results as needed
**Other Requirements**
+ Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
+ 3-5 years Hands on experience on Order Management
+ Requires strong computer skills, including Microsoft office
+ Display excellent verbal and written communication and interpersonal skills.
+ Highly detail-oriented and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and manage time effectively
+ Ability to work under pressure
+ Customer orientated and ability to adapt/respond to different types of tasks
+ Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.
**Roles & Responsibilities**
+ Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP, BaaN, PRMS, Macola, AS400 and other applications used by the function
+ Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
+ Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
+ Works independently and requires minimal guidance and acts as a resource for colleagues with less experience
+ Effectively collaborate across the team to ensure that mistakes are not repeated by team members
+ Engage in activities to provide an enhanced customer experience
+ Ensures adherence to organizational procedures, policies, and systems.
+ Ensures that performance metrics / SLAs are met
+ Adhere to daily turnaround time for orders as per set TAT guidelines
+ Proactively escalates issues that can potentially hamper the business processes
+ Contribute to team effort by accomplishing related results as needed
**Other Requirements**
+ Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)
+ 3-5 years Hands on experience on Order Management
+ Requires strong computer skills, including Microsoft office
+ Display excellent verbal and written communication and interpersonal skills.
+ Highly detail-oriented and organized with excellent analytic and problem-solving abilities
+ Able to multi-task, prioritize and manage time effectively
+ Ability to work under pressure
+ Customer orientated and ability to adapt/respond to different types of tasks
+ Flexible to work in Night Shifts
As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission-enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Is this job a match or a miss?
Apply Now
9