11,758 Customer Service Representatives jobs in India

Are you our next Customer Service Representative?

Whether you get energy from making a customer’s day better, sharing the story behind a great coffee, or delivering an awesome customer experience – BP Retail can be the place where you find your purpose. If you want to build first-rate customer service skills in a workplace that is fast-paced and dynamic, then look no further.

We’re all about awesome customer service. We know you are too.

You are someone who enjoys keeping busy and gets stuck in to get the job done. You care about people – your team mates and customers – in fact, it’s your friendly approach and bright personality that keep customers coming back day after day. As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving coffee, running the till and keeping the store clean and tidy, because you know it’s the little details that add up to a great customer experience.

You’re friendly with great energy. Reliable and caring. We really like that about you.

You are someone who loves rolling up their sleeves to keep the store running as efficiently as possible. You are a friendly team member who thrives on making a customer’s day, but you’ll need to be comfortable approaching customers with confidence.

Specifically, you bring the following skills and attributes:

• Effective communication skills with a competency in English (reading, writing and speaking)
• Friendly, energetic and approachable with a natural flair for great customer service
• Can-do attitude to execute in-store promotions, undertake cleaning activities, replenish and move stock or serve customers at the point of sale
• Attention to detail the ability to work in accordance with safe work practices and operational procedures, as well as a level-head to carry our emergency activities if required
• A real team player who is keen to wear our brand with pride
• A positive attitude and a genuine care for teammates and customers

You’re looking to kick start your career with a leading brand. We have a lot to offer.

As you would expect from one of the largest global brands in the world, you’ll be rewarded with job security, fantastic benefits, flexible shifts, competitive pay, and an opportunity to springboard your career with BP, if you want to. And you’ll enjoy all of this while experiencing customer satisfaction first-hand.

Flexible hours, free on-site parking, a 10% discount on most in-store goods and a free drink while on duty. As you progress you might choose to explore other customer service or leadership opportunities in our expanding retail network or perhaps join our corporate office in Melbourne. Wherever you’re based, a job in BP Retail is your opportunity to join a team of dedicated, friendly and respectful individuals all with one common goal – delivering an awesome retail experience to our customers.

Job Title: Client Servicing Representative

Location: Bengaluru, Karnataka (HQ)

About archVi:

archVi is a trailblazer in PropTech, offering immersive, “phygital” experiences that transform real estate showcasing. Our platform merges 3D visualization, drone-captured 360° views, ad campaign shoots, branding, and communication design to enable developers to present properties—from master layouts and unit comparisons to real-time inventory—with exceptional clarity and engagement. ArchVi’s solutions allow homebuyers to explore immersive site tours, inventory details, and interactive layouts anytime, anywhere.

Role Overview:

As a Client Servicing Executive , you will be instrumental in nurturing strong client relationships, steering project delivery, and ensuring client satisfaction. You’ll act as the bridge between clients and our delivery teams—design, production, marketing—to guarantee seamless execution of immersive real estate projects.

Key Responsibilities:

1. Client Relationship Management

• Serve as the primary contact for key clients, building lasting partnerships.
• Understand client objectives, challenges, and expectations to deliver tailored solutions.
• Communicate regularly—provide project updates, collect feedback, and proactively resolve concerns.
• Identify upsell/cross-sell opportunities to support business growth.

2. Project & Operations Management

• Oversee projects from inception to delivery, ensuring on-time, high-quality execution.
• Coordinate with internal teams (e.g., 3D visualization, drone shoots, design, marketing) to align project outcomes with client needs.
• Manage vendor relationships, negotiate terms, and ensure smooth external collaborations.
• Identify workflow inefficiencies and propose operational improvements.
• Ensure compliance with company protocols, industry standards, and client-specific requirements.

3. Client Insights & Feedback Loop

• Gather client feedback and communicate actionable insights to relevant internal teams.
• Help drive process enhancements and enhance the client experience.

4. Reporting & Analytics

• Maintain detailed dashboards and reports on project status, client interactions, and satisfaction levels.
• Use analytics to support strategic decisions around upselling, customer retention, and service quality.

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

FleishmanHillard part of Omnicom Group is hiring for an

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 4–8 years of experience in client servicing,