13,596 Customer Service Representatives jobs in India

Role : Client & Creative Strategist

About Us

Backyard Collective is a new-age un-agency. We thrive at the intersection of content, social media, branding, marketing, and storytelling — helping brands and founders stand out with work that feels bold, intelligent, and human. We are a small, hands-on team with big ambitions, and we’re looking for someone who can be both a strategic partner and a sharp executor.

What You’ll Do

Project Management & Coordination

• Act as the bridge between clients and internal teams — ensuring clarity, timelines, and deliverables are always in sync.
• Manage multiple projects simultaneously, keeping communication loops tight and freeing up the creative founders’ bandwidth for ideation & execution.
• Anticipate bottlenecks and proactively solve for them.

Client Servicing & Communication

• Lead client interactions with confidence, empathy, and clarity — from everyday check-ins to high-stakes presentations.
• Translate client needs into actionable briefs for the team.
• Build relationships that make clients see us not just as a service provider, but as long-term creative partners.

Creative Contribution

• Collaborate with the co-founder on pitch decks, proposals, and storytelling for new business.
• Contribute ideas for campaigns, social media, and brand narratives in line with Backyard Collective’s ethos.
• Ensure creative quality and consistency across all outputs.

Presentation & Storytelling

• Help craft compelling, visually sharp presentations and documents that sell ideas powerfully.
• Be comfortable with design aesthetics, layouts, and copy that communicate big ideas with elegance.

Team Collaboration

• Work closely with designers, writers, strategists, and external partners to ensure projects stay aligned with vision.
• Be the first filter of quality control before anything reaches the client.
• Foster a culture of collaboration and clarity within the team.

What We’re Looking For

• 4+ years of experience in client servicing, creative project management, brand strategy, or content/agency environments.
• Exceptional written and verbal communication skills.
• Strong organizational and coordination abilities; thrives in a multi-project environment.
• Good grasp of storytelling, branding, social media trends, and digital culture.
• Comfortable making and presenting pitch decks (PowerPoint/Keynote/Canva).
• A people-person who can manage clients with warmth and confidence.
• Bonus if you have design sensibilities or past experience in creative strategy.

Why Join Us

• Be part of a growing creative collective redefining how brands think about storytelling.
• Work directly with founders on high-impact projects.
• Get exposure across industries — from fashion to food, experiences to entertainment.
• A culture that values curiosity, collaboration, and creative rebellion.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, managing communication and queries with responsiveness and professionalism.
• Coordinate onboarding and implementation processes for new clients, ensuring a smooth transition and understanding of AuthBridge services.
• Maintain strong client relationships by proactively identifying needs, resolving issues, and providing regular updates and reports.
• Collaborate with internal teams (product, tech, operations, compliance) to ensure timely and accurate service delivery.
• Monitor client usage, KPIs, and SLAs to ensure contract compliance and satisfaction.
• Lead periodic business reviews and feedback sessions with clients to assess satisfaction and upsell/cross-sell opportunities.
• Troubleshoot and escalate complex issues internally to ensure quick resolution.
• Stay updated on product enhancements and industry trends to provide informed client support.

Desired Skills & Experience

• 4–8 years of experience in client servicing, account management, or customer success (B2B preferred).
• Experience of team management.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Exposure to SaaS platforms, HRTech, FinTech, or background verification industry is a plus.
• Proficient in MS Excel, CRM tools, and reporting.
• Bachelor's degree in Business Administration, Marketing, or a related field.

Why Join Us?

• Be part of a rapidly growing company at the forefront of digital trust and data-driven decisions.
• Collaborate with passionate professionals in a supportive and innovation-driven environment.
• Opportunity to work with marquee clients across sectors such as BFSI, IT, Healthcare, and more.
• Competitive compensation and career advancement opportunities.

Experience:

·   Number of years: 0-1 years

·   Role/experience: Account Executive (Client Servicing)

·   Education: Graduate in Business Management/ Marketing/ Mass Communication or a related field required.

Skills and requirements:

·   Excellent communication skills (written and spoken English)

·   Time management skills

·   Ability to multi-task

·   Collaborative skills

·   Digital skills You will be the primary driver of your accounts/clients.

In this role, you will need to meet the following expectations-

• Act as the primary point of contact with the client
• Assists in the daily operations of client projects internally
• Be the interface between the client and all the internal departments at the firm (creative/ design/ digital/ e-commerce)
• Responsible for client meetings, briefing, presentation, retention of clients, developing and maintaining relationships with multiple points of contact at the client's organization, enabling them to understand and address their complete needs
• Market/ Category research and analysis; Build knowledge about the client’s industry with regular research and provide strategic inputs to move the client ahead of the curve
• Manage execution of marketing campaigns
• Contribute to the development and evaluation of marketing communication, plans tactics, and creative ideas

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

About Us

Wedding Factory India is a leading wedding design and planning company known for creating bespoke, high-end events that blend creativity, precision, and flawless execution. We are seeking an experienced Client Services Manager to join our team and take ownership of managing premium weddings from concept to completion.

Role Overview

The Client Service Manager will act as the primary point of contact for corporate clients, ensuring their needs are met with professionalism, efficiency, and creativity. This role requires excellent communication, account management, and problem-solving skills, with the ability to translate client requirements into successful event outcomes.

Key Responsibilities

• Serve as the main liaison between corporate clients and internal teams.
• Build and nurture long-term relationships with key accounts, ensuring high client satisfaction.
• Understand client objectives and translate them into event concepts, proposals, and deliverables.
• Manage end-to-end client servicing – from pitching, proposal presentation, and budgeting to execution and feedback.
• Coordinate with design, production, operations, and vendor teams to ensure event deliverables meet expectations.
• Prepare project timelines, reports, and communication updates for clients.
• Identify opportunities for upselling services and expanding corporate partnerships.
• Handle client concerns or escalations with professionalism and quick resolution.
• Stay updated on industry trends, brand activations, and corporate event innovations.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Communications, or related field.
• 5–8 years of experience in client servicing/account management, preferably in events, advertising, or brand activations.
• Strong interpersonal and relationship management skills with a client-first mindset.
• Excellent presentation, pitching, and communication skills.
• Strong project management and multitasking abilities with attention to detail.
• Ability to manage budgets, timelines, and multiple projects simultaneously.
• Proficiency in MS Office and familiarity with CRM/project management tools.
• Flexibility to travel and work evenings/weekends based on event requirements.

Preferred Background

• Experience handling corporate clients, MICE events, brand activations, or large-scale conferences .
• Exposure to luxury/lifestyle industries and high-value clients.
• Proven track record of driving client satisfaction and repeat business.

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:

• Ability to influence without direct authority
• Establish and maintain efficient working relations with all internal & external key stakeholders
• Participate in project movement activities, support team initiatives & objectives
• Identify and recommend process improvements and initiatives
• Facilitate resolution of any issues by working closely with cross-functional teams.

Operational:

• Plan, execute and manage deliveries for enterprises across industries
• Ensure on/before time delivery of projects that match/exceed set quality standards
• Plan and monitor capacity utilization on projects and supply of talent accordingly
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads.
• Decent strategy knowledge.

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
• Assist with project planning, including resource forecasting, timelines, and budgeting
• End to end ownership of client delight and operational efficiency
• Ability to coordinate and implement successful projects from start to finish
• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Strong problem-solving skills with a growth mindset and proactive approach.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigor.