15,507 Customer Service Representatives jobs in India

Role Overview:

As a Client Relations Executive at Volvo, your primary responsibility is to build strong, lasting relationships with customers and ensure a premium experience across the entire ownership journey. You will act as a bridge between clients and the dealership or brand, proactively addressing inquiries, resolving issues, and enhancing satisfaction and loyalty.

Key Responsibilities:

• Customer Engagement: Serve as the first point of contact for clients—both in-person and via phone, email, or digital channels—ensuring a professional and warm welcome.
• Ownership Experience: Support clients throughout the ownership lifecycle—from test drives and purchase follow-ups to service reminders, satisfaction calls, and loyalty outreach.
• Issue Resolution: Handle customer concerns and complaints with empathy and efficiency, escalating to management as needed to ensure swift resolution.
• Customer Feedback: Collect and analyze client feedback (e.g., surveys, NPS scores), identify areas of improvement, and recommend action plans.
• Database Management: Maintain accurate and updated customer records in the CRM system, tracking interactions, preferences, and service history.
• Event Support: Assist in planning and hosting customer appreciation events, new car launches, or brand experience days.
• Coordination with Departments: Work closely with sales, service, and marketing teams to ensure a seamless and consistent client experience.
• Brand Ambassador: Uphold and promote Volvo's values of safety, sustainability, and premium care in every client interaction.

Key Requirements:

• Bachelor's degree in Business, Communications, Hospitality, or a related field.
• 2+ years of experience in client service or customer relations, preferably in the automotive, luxury retail, or hospitality industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills and a customer-first mindset.
• Proficiency in CRM tools and Microsoft Office Suite.
• Professional appearance and demeanor suitable for a premium br

Job Types: Full-time, Permanent

Pay: ₹35, ₹45,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person

About Amaha

At
Amaha
, we've made mental health our priority. Founded in 2016 by psychiatrist
Dr. Amit Malik
and joined in 2019 by social entrepreneur
Neha Kirpal
, Amaha (formerly InnerHour) is on a mission to build India's most trusted and comprehensive mental health ecosystem.

We offer end-to-end treatment and care for a wide spectrum of conditions—anxiety, depression, ADHD, bipolar disorder, OCD, schizophrenia, and addictions. With a team of
200+ experts across therapy, psychiatry, technology, and business
, we've delivered
220,000+ therapy and psychiatry sessions
, and our award-winning Amaha app has supported
6 million+ people globally
with 600+ self-care tools. Our peer-support community reaches
50,000+ members
.

Through
120+ organizational partnerships
, we've reached
700,000 employees and students
, and in 2022, we strengthened our child and adolescent care offering by acquiring
Children First
, a pioneer in family-centered mental health.

The Opportunity

As a
Client Relations & Admission Executive
, you'll be the
first point of contact
for people exploring treatment at Amaha Hospital. You will guide potential patients and their families through every step—from the first enquiry to admission—ensuring they feel informed, supported, and cared for.

This is a
front-facing role
that blends client service, liaison, and hospitality skills. It's perfect for someone who enjoys helping people, understands premium service standards, and wants to contribute meaningfully to mental health care.

Key Responsibilities

• Client Engagement & Information

-Be the primary contact for calls, emails, walk-ins, and referrals.

-Understand each client's needs and provide clear, compassionate information about Amaha's hospital services, programs, and admission process.

-Maintain confidentiality and sensitivity while discussing mental health needs.

• Guidance Through the Journey

-Offer reassurance and clarity about treatment options, facilities, and next steps.

-Follow up with potential clients or families in an ethical, supportive manner to answer questions and encourage informed decisions.

-Keep accurate records of all enquiries and interactions.

• Hospital Tours & Experience

-Conduct warm, professional tours of the hospital and its facilities, helping visitors feel comfortable and confident in their choice.

-Create a welcoming environment that reflects Amaha's commitment to dignity and respect.

• Admission Coordination

-Act as the
single point of contact
for clients until admission is complete.

-Coordinate with clinical, nursing, and operations teams to prepare rooms, paperwork, and orientation materials.

-Ensure a smooth handover to the in-house care team post-admission.

• Stakeholder Liaison

-Build positive relationships with psychiatrists, therapists, referral partners, and corporate contacts.

-Represent Amaha at outreach activities or community events, as needed.

• Service Excellence & Feedback

-Uphold hospitality-level service standards in every interaction.

-Collect feedback from clients and families to help refine and improve the patient journey.

What We're Looking For

Must-Haves:

• 1–3 years' experience in
  hospitality, guest relations, or client service
  (healthcare/wellness background is a plus).
• Strong communication skills in English (local languages an advantage).
• A warm, empathetic personality with the ability to handle sensitive conversations.
• Well-organised, proactive, and comfortable in a client-facing environment.

Good-to-Haves

• Background or academic qualification in
  psychology or counselling
  .
• Experience in a hospital, clinic, or wellness centre.
• Familiarity with enquiry-tracking systems or basic CRM tools.
• Interest in learning more about mental health care (training will be provided).

Why Join Us

• Become the
  face of Amaha Hospital
  , helping clients and families feel safe and supported.
• Work with a compassionate, mission-driven team that values empathy and professionalism.
• Grow your career in a leading organisation at the forefront of mental health care.

Competitive salary, with room for progression as you gain experience.

Client Relations & Admission Executive

About Amaha

At Amaha, we've made mental health our priority. Founded in 2016 by psychiatrist Dr. Amit Malik and joined in 2019 by social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to build India's most trusted and comprehensive mental health ecosystem.

We offer end-to-end treatment and care for a wide spectrum of conditions—anxiety, depression, ADHD, bipolar disorder, OCD, schizophrenia, and addictions. With a team of 200+ experts across therapy, psychiatry, technology, and business, we've delivered 220,000+ therapy and psychiatry sessions, and our award-winning Amaha app has supported 6 million+ people globally with 600+ self-care tools. Our peer-support community reaches 50,000+ members.

Through 120+ organizational partnerships, we've reached 700,000 employees and students, and in 2022, we strengthened our child and adolescent care offering by acquiring Children First, a pioneer in family-centered mental health.

The Opportunity

As a Client Relations & Admission Executive, you'll be the first point of contact for people exploring treatment at Amaha Hospital. You will guide potential patients and their families through every step—from the first enquiry to admission—ensuring they feel informed, supported, and cared for.

This is a front-facing role that blends client service, liaison, and hospitality skills. It's perfect for someone who enjoys helping people, understands premium service standards, and wants to contribute meaningfully to mental health care.

Key Responsibilities

• Client Engagement & Information
• Be the primary contact for calls, emails, walk-ins, and referrals.
• Understand each client's needs and provide clear, compassionate information about Amaha's hospital services, programs, and admission process.
• Maintain confidentiality and sensitivity while discussing mental health needs.
• Guidance Through the Journey
• Offer reassurance and clarity about treatment options, facilities, and next steps.
• Follow up with potential clients or families in an ethical, supportive manner to answer questions and encourage informed decisions.
• Keep accurate records of all enquiries and interactions.
• Hospital Tours & Experience
• Conduct warm, professional tours of the hospital and its facilities, helping visitors feel comfortable and confident in their choice.
• Create a welcoming environment that reflects Amaha's commitment to dignity and respect.
• Admission Coordination
• Act as the single point of contact for clients until admission is complete.
• Coordinate with clinical, nursing, and operations teams to prepare rooms, paperwork, and orientation materials.
• Ensure a smooth handover to the in-house care team post-admission.
• Stakeholder Liaison
• Build positive relationships with psychiatrists, therapists, referral partners, and corporate contacts.
• Represent Amaha at outreach activities or community events, as needed.
• Service Excellence & Feedback
• Uphold hospitality-level service standards in every interaction.
• Collect feedback from clients and families to help refine and improve the patient journey.

What We're Looking For

Must-Haves

• 1–3 years' experience in hospitality, guest relations, or client service (healthcare/wellness background is a plus).
• Strong communication skills in English (local languages an advantage).
• A warm, empathetic personality with the ability to handle sensitive conversations.
• Well-organised, proactive, and comfortable in a client-facing environment.

Good-to-Haves

• Background or academic qualification in psychology or counselling.
• Experience in a hospital, clinic, or wellness centre.
• Familiarity with enquiry-tracking systems or basic CRM tools.
• Interest in learning more about mental health care (training will be provided).

Why Join Us

• Become the face of Amaha Hospital, helping clients and families feel safe and supported.
• Work with a compassionate, mission-driven team that values empathy and professionalism.
• Grow your career in a leading organisation at the forefront of mental health care.
• Competitive salary, with room for progression as you gain experience.

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

About the Role

We are seeking a dynamic and empathetic professional to join our team as a Client Relations & Sales Specialist. This role goes beyond traditional sales—it's about building strong, trusted relationships, creating a warm and welcoming environment for clients, and driving conversations that uncover insights and opportunities. If you have a strong background in communication, psychology, and creative problem-solving, this role is for you.

Key Responsibilities

• Build and nurture long-term relationships with clients, ensuring a positive and engaging experience at every touchpoint.
• Understand client needs deeply and communicate solutions effectively, both from our side and in interactions with external stakeholders.
• Manage and expedite the flow of information between clients, partners, and internal teams to ensure smooth collaboration.
• Apply psychological insights and empathetic communication to strengthen trust, influence decisions, and resolve challenges.
• Drive sales opportunities by identifying client needs, presenting value propositions, and following up proactively.
• Leverage creativity in client engagement strategies, presentations, and problem-solving approaches.
• Act as a key representative of the company, ensuring professionalism, warmth, and strategic communication in all interactions.

Qualifications

• A bachelor's or Master's degree in Psychology is a must.
• 2–5 years of experience in sales, business development, or client-facing roles
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong understanding of human behaviour, negotiation, and relationship-building.
• Creative thinker with the ability to design engaging client experiences.
• High emotional intelligence, adaptability, and problem-solving ability.

Why Join Us?

• Opportunity to work in a fast-growing, innovative environment.
• A role that values not just sales, but psychology-driven client engagement.
• Creative freedom to design relationship-building strategies.
• Growth potential with direct exposure to leadership and strategic decision-making.

About ISG:

Wanted: dynamic and creative individuals ready to connect with a like-minded team. You'll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn't mean you've got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. Their expertise will put you on the winning path and keep you there. So, get ready to kickstart your career with a team that's connected – connected by freedom.:

ISG is a leader in subscription research, advisory and strategy consulting services for senior business and IT executives, technology and software vendors and business / IT services providers. Our mission is to help our clients make better business decisions and create new business value through trusted and objective insights into the key market trends and emerging technologies driving real change.

Position Summary:

The Client Relations Executive will be responsible for providing personalized customer service and support to both information technology outsourcing (ITO) & business process outsourcing (BPO) and telecommunications network service providers through ISG's Research practice.

This role has a formalized career path developed by the ISG Research Executive Leadership team allowing a Client Relations Executive to pursue specific areas of subject matter expertise. These areas pertain to our business, e.g. strategic account development, benchmarking, client renewal efforts, marketing, etc. The career paths may be geared towards those who seek a management or individual contributor role within ISG Research.

This role is a critical one to ISG Research's business and the firm. We seek candidates who have exceptional client facing and time management skills as well as a strong fluency with English.

The candidate will be responsible for monitoring and tracking progress of all clients; conduct onboarding sessions, enable client renewals of subscription advisory services; communicate with both internal and external stakeholders, and general support of the Provider Services sales team on related opportunities/questions/issues.

The candidate will be required to have knowledge of ISG Research's products including ISG Momentum services and other related services as they become relevant

Roles and Responsibilities:

• Manage interaction with ISG Research's existing clients (IT, BPO and Network service providers)
• Liaison between provider and ISG Advisory community
• Identify proper usage of momentum services by scheduling advisor briefings and workshop for the clients aligned to client's objectives of the program
• Consultatively work with clients to ensure they see value out of their relationship with ISG; conduct on-boarding calls and regular cadence calls
• Drive and manage monthly/quarterly targets of usage of services per client assigned
• Provide an overview on ISG Tools, services and offerings purchased and track their usage regularly.
• Identify concerns of the client, if any. Compile suggestions to improve our products and manage the feedback process.
• Track and update client activity on a proprietary CRM Tool and create reports on a monthly/quarterly basis.

Skills Required:

• A minimum of 3-4 years' experience in Client relationship and account management, marketing, and sales support function.
• Time management skills - The ability to juggle multiple projects with aggressive deadlines
• Stakeholder Management - The ability to proactively troubleshoot client issues and work the client to resolve their issues in a satisfactory manner. This includes understanding the client issues, working with internal research and IT team members to resolve the issue, and communicate clearly and positively with the client throughout the process
• Consultative - The ability to understand the importance of reporting to client measurement programs and to be able to discuss these concepts with clients
• Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US and European and APAC regions. Will occasionally require evening work hours
• Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
• Communication - Excellent written and verbal communication is a must, previous experience in working directly with global clients in the Americas, Europe and APAC will be helpful
• Fluent in German language

Education level:

• Bachelor's Degree with a diploma in Marketing/Operations

About the Role
Associate - Client Relations, will be an integral part of our ERP project management team, working closely with clients and internal teams to ensure smooth project execution, client satisfaction, and effective communication. This role is ideal for dynamic MBA graduates who are eager to begin their careers in client management and ERP solutions.

Key Responsibilities

• Act as a bridge between clients and the technical team, ensuring clarity in requirements and timely updates.
• Coordinate with project managers and developers to track task progress, resolve issues, and provide feedback.
• Organize daily stand-up meetings and maintain Jira for task tracking and reporting.
• Manage client communication through calls, emails, and online platforms.
• Handle user story documentation, sprint meetings, and ticketing system updates.
• Assist clients with user training and onboarding for new ERP releases.
• Support project leaders in requirement analysis and documentation.

Requirements

• MBA (Marketing & Finance) graduates (2025 & 2026 batches).
• Strong communication, presentation, and interpersonal skills.
• Ability to build relationships and manage client interactions confidently.
• Dynamic personality with a professional attitude and eagerness to learn.
• Good analytical and problem-solving skills.
• Basic knowledge of ERP software or financial/accounting concepts (preferred, not mandatory).
• Fresh graduates are encouraged to apply; 0–1 year of experience in a client-facing role is an added advantage.

The Client Relationship Manager (CRM) will act as the primary liaison between the organization and government stakeholders across a cluster of districts. The role involves building strong relationships with Urban Local Bodies (ULBs) and Government Officials; ensuring seamless execution of projects; coordinating with vendors and contractors; and overseeing installation.

Key Responsibilities

Client & Government Relations

• Build and maintain strong working relationships with Senior officers.
• Conduct regular meetings, presentations, and status updates with officials.
• Address queries, concerns, and escalate critical issues to the management team.

Project Coordination

• Oversee the end-to-end execution of project deliverables in the assigned districts.
• Coordinate with internal technical and operations teams for timely project roll-out.
• Ensure smooth installation, commissioning, and integration of IT/IoT solutions.
• Monitor project timelines, compliance with government requirements, and resolve on-ground challenges.

Vendor & Partner Management

• Coordinate with vendors, contractors, and local service providers for hardware delivery, civil works, and installation activities.
• Facilitate timely procurement, logistics, and deployment of equipment.

Reporting & Documentation

• Prepare and submit daily/weekly/monthly progress reports to the management.
• Maintain documentation of meetings, approvals and project milestones.
• Track KPIs for project performance and share dashboards with stakeholders.

Key Skills & Competencies

• Strong interpersonal and relationship-building skills.
• Excellent communication & presentation skills (English, Tamil).
• Ability to engage confidently with senior government officials.
• Project management, coordination, and vendor management expertise.
• Problem-solving, conflict resolution, and negotiation skills.
• Willingness to travel extensively across assigned districts.

Job Type: Full-time

Pay: ₹30, ₹70,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person

A Client Relationship Manager (CRM) is responsible for building, maintaining, and strengthening relationships with a company's clients to ensure satisfaction, loyalty, and long-term engagement. This role is a blend of customer service, sales, and account management, and is crucial in industries like finance, marketing, technology, and professional services.

Key Responsibilities:

• Serve as the main point of contact for clients.
• Address client needs, inquiries, and complaints in a timely and professional manner.
• Ensure high levels of client satisfaction.
• Develop a deep understanding of clients' businesses, goals, and challenges.
• Build trust and rapport through regular check-ins, updates, and meetings.
• Identify opportunities to add value and deepen the partnership.
• Monitor client accounts to ensure service delivery and performance expectations are met.
• Collaborate with internal teams to tailor solutions and resolve issues.
• Prepare reports, updates, and performance reviews for clients.
• Identify upselling or cross-selling opportunities.
• Help retain existing clients and reduce churn.
• Participate in contract renewals, proposals, and negotiations.
• Gather client feedback and relay it to product, marketing, or development teams.
• Help shape future products or services based on client needs and market trends.

Key Skills & Qualities:

• Strong interpersonal and communication skills
• Problem-solving mindset
• Emotional intelligence and empathy
• Organizational and multitasking ability
• Sales and negotiation skills
• Knowledge of CRM software (like Salesforce, HubSpot, etc.)

Job Type: Full-time

Pay: ₹15, ₹24,711.69 per month

Work Location: In person

We're Hiring: Client Servicing Executive

Company:
Aimlay Pvt. Ltd. |
Location:
Delhi (On-site) |
CTC:
Up to ₹3 LPA |
Interview Mode:
Walk-In

About Aimlay

Aimlay Pvt. Ltd. is a leading EdTech company supporting working professionals and students through higher education programs, research assistance, and writing services. We focus on delivering quality guidance and seamless client experiences.

Role Overview

We are looking for a
Client Servicing Executive to manage client queries, provide assistance, and ensure a smooth experience.
The role involves maintaining strong client relationships, coordinating with internal teams, and contributing to overall client satisfaction .

Responsibilities

• Handle client queries and provide timely assistance.
• Maintain accurate records of client interactions.
• Coordinate with internal teams (Sales, Accounts, CRM, Operations) to resolve client issues.
• Build and maintain strong client relationships through effective communication.
• Escalate complex issues to higher management when required.

Requirements

• Graduate in any stream.
• Freshers or up to 6 months of experience in client servicing or customer support.
• Strong communication
  .
• Problem-solving attitude with patience and empathy.
• Ability to multitask and work in a fast-paced environment.

Why Join Us

• Growth Opportunities in a rapidly expanding EdTech company.
• Open-Door Policy where your ideas and feedback are valued.
• Collaborative Culture with supportive peers and leaders.
• Skill Development in client management and cross-team coordination.
• Professional Exposure to direct client interaction.

Apply Now

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