What Excel Specialists Jobs are in India?
Showing 126 Excel Specialists jobs in India
Job Description
**Job Summary:**
Provides Operations Excellence support for small plants/sites new to Operations Excellence or reporting to COS Program Manager - Senior. Guides and coaches to support progression towards a World Class Manufacturing organization under the guiding principles of the Cummins Operating System (COS) and the Operations Excellence Key Processes described in the Operations Excellence Guidelines. Leads improvement for the overall effectiveness of one or more functions. Consults and supports processes, capabilities, systems and data for the function aligned to end-to-end value stream performance goals. Partners to drive improvement activities within the function to deliver performance objectives of impacted value streams and improve outcomes for customers.
**Key Responsibilities:**
Leads by applying the knowledge of Operations Excellence principles and practices as they are applied to Cummins. Impacts the work by utilizing continuous improvement tools, following the Cummins Operations Excellence standards, and leading the development of manufacturing standards and working methods. Leads the communications with and influences key stakeholders, business leaders, and functional members. Maintains relationships and coaches key stakeholders. Coordinates the creation of plant maturity goals in collaboration with business leaders, other functional leaders and end-to-end process owners. Executes the Corporate Operations Excellence Strategy and roadmap to achieve plant maturity goals. Coaches business leaders, other functional leaders to proactively identify real issues and opportunities, develop prioritized improvement initiatives and coach them through to successful implementation. Contributes by utilizing business knowledge and experience to identify growth opportunities for the functions internal to plant to improve outcomes for the customer. Works alongside end to end process owners and operations excellence peers to prioritize continuous improvement efforts for the plant. Leads projects in a cross-functional environment. Leads and/or coaches complex manufacturing issues and provides solutions across the Cummins network. Contributes to improvements that are measurable and significant. Leads and participates in knowledge sharing to develop plant subject-matter expertise in one or more functions. Championing and leading continuous and step-change improvement.
**Competencies:**
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processes.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
College, university or equivalent degree, or equivalent practical experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level of relevant work experience, including manufacturing or manufacturing plant experience, team leadership experience, preferred.
**Operations Excellence Leader**
Drive enterprise-wide operational excellence by building capabilities, standardising best practices, leveraging digital technologies, and delivering sustainable improvements in safety, quality, delivery, cost, and people development.
**Key Responsibilities**
+ **Strategic Leadership:** Define and execute the Operational Excellence roadmap aligned with business strategy.
+ **Continuous Improvement:** Lead Lean, Six Sigma, Kaizen, TPM, Value Stream Mapping, and problem-solving initiatives while establishing standards and governance.
+ **Capability Building:** Develop, coach, and mentor Operational Excellence practitioners; drive best-practice sharing across the organisation.
+ **Digital & Analytics:** Accelerate Industry 4.0 adoption using data analytics, KPIs, Power BI, AI, and automation to improve performance.
+ **Change Leadership:** Lead transformation initiatives and drive sustainable adoption through strong stakeholder engagement.
+ **Business Impact:** Develop business cases, track ROI, and ensure measurable operational and financial benefits.
+ **Cross-Functional Collaboration:** Partner with Manufacturing, Supply Chain, Quality, Engineering, EHS, HR, and Finance to achieve enterprise goals.
+ **Governance & Performance:** Establish management systems, monitor KPIs, and oversee strategic improvement portfolios.
**Qualifications**
+ 12-20+ years of manufacturing, supply chain, or operations leadership experience.
+ Lean Six Sigma Black Belt or Master Black Belt certification preferred.
+ Proven success leading enterprise-wide transformation and continuous improvement programs.
+ Strong analytical, stakeholder management, and influencing skills.
+ Experience in global manufacturing environments.
+ Demonstrated ability to translate strategy into measurable business results.
**Job** Manufacturing
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** Yes
**100% On-Site** No
Provides Operations Excellence support for small plants/sites new to Operations Excellence or reporting to COS Program Manager - Senior. Guides and coaches to support progression towards a World Class Manufacturing organization under the guiding principles of the Cummins Operating System (COS) and the Operations Excellence Key Processes described in the Operations Excellence Guidelines. Leads improvement for the overall effectiveness of one or more functions. Consults and supports processes, capabilities, systems and data for the function aligned to end-to-end value stream performance goals. Partners to drive improvement activities within the function to deliver performance objectives of impacted value streams and improve outcomes for customers.
**Key Responsibilities:**
Leads by applying the knowledge of Operations Excellence principles and practices as they are applied to Cummins. Impacts the work by utilizing continuous improvement tools, following the Cummins Operations Excellence standards, and leading the development of manufacturing standards and working methods. Leads the communications with and influences key stakeholders, business leaders, and functional members. Maintains relationships and coaches key stakeholders. Coordinates the creation of plant maturity goals in collaboration with business leaders, other functional leaders and end-to-end process owners. Executes the Corporate Operations Excellence Strategy and roadmap to achieve plant maturity goals. Coaches business leaders, other functional leaders to proactively identify real issues and opportunities, develop prioritized improvement initiatives and coach them through to successful implementation. Contributes by utilizing business knowledge and experience to identify growth opportunities for the functions internal to plant to improve outcomes for the customer. Works alongside end to end process owners and operations excellence peers to prioritize continuous improvement efforts for the plant. Leads projects in a cross-functional environment. Leads and/or coaches complex manufacturing issues and provides solutions across the Cummins network. Contributes to improvements that are measurable and significant. Leads and participates in knowledge sharing to develop plant subject-matter expertise in one or more functions. Championing and leading continuous and step-change improvement.
**Competencies:**
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus - Building strong customer relationships and delivering customer-centric solutions.
Drives engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Manages ambiguity - Operating effectively, even when things are not certain or the way forward is not clear.
Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Manages conflict - Handling conflict situations effectively, with a minimum of noise.
Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
Continuous Process Improvement - Recognizes areas in which a process can be improved by properly implementing process improvement and waste reduction methodologies to reduce process cost and improve quality in current manufacturing processes.
Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
**Education, Licenses, Certifications:**
College, university or equivalent degree, or equivalent practical experience required.
This position may require licensing for compliance with export controls or sanctions regulations.
**Experience:**
Intermediate level of relevant work experience, including manufacturing or manufacturing plant experience, team leadership experience, preferred.
**Operations Excellence Leader**
Drive enterprise-wide operational excellence by building capabilities, standardising best practices, leveraging digital technologies, and delivering sustainable improvements in safety, quality, delivery, cost, and people development.
**Key Responsibilities**
+ **Strategic Leadership:** Define and execute the Operational Excellence roadmap aligned with business strategy.
+ **Continuous Improvement:** Lead Lean, Six Sigma, Kaizen, TPM, Value Stream Mapping, and problem-solving initiatives while establishing standards and governance.
+ **Capability Building:** Develop, coach, and mentor Operational Excellence practitioners; drive best-practice sharing across the organisation.
+ **Digital & Analytics:** Accelerate Industry 4.0 adoption using data analytics, KPIs, Power BI, AI, and automation to improve performance.
+ **Change Leadership:** Lead transformation initiatives and drive sustainable adoption through strong stakeholder engagement.
+ **Business Impact:** Develop business cases, track ROI, and ensure measurable operational and financial benefits.
+ **Cross-Functional Collaboration:** Partner with Manufacturing, Supply Chain, Quality, Engineering, EHS, HR, and Finance to achieve enterprise goals.
+ **Governance & Performance:** Establish management systems, monitor KPIs, and oversee strategic improvement portfolios.
**Qualifications**
+ 12-20+ years of manufacturing, supply chain, or operations leadership experience.
+ Lean Six Sigma Black Belt or Master Black Belt certification preferred.
+ Proven success leading enterprise-wide transformation and continuous improvement programs.
+ Strong analytical, stakeholder management, and influencing skills.
+ Experience in global manufacturing environments.
+ Demonstrated ability to translate strategy into measurable business results.
**Job** Manufacturing
**Organization** Cummins Inc.
**Role Category** On-site with Flexibility
**Job Type** Exempt - Experienced
**ReqID**
**Relocation Package** Yes
**100% On-Site** No
Is this job a match or a miss?
Apply Now
0
Job Description
Job Title: Business Excellence Manager
Role Purpose
To drive process excellence, business transformation, and operational efficiency across functions by leveraging commercial acumen, strong business process understanding, and SAP systems . The role will act as a bridge between business users and technology , ensuring standardization, governance, and continuous improvement.
Key Responsibilities
Business Process Excellence
- Analyze, design, and improve end-to-end business processes across Commercial, Finance, Supply Chain, Procurement, Sales, and Manufacturing.
- Identify process gaps, inefficiencies, and control weaknesses; recommend and implement improvements.
- Drive standard operating procedures (SOPs) , process documentation, and best practices.
Commercial & Financial Focus
- Work closely with Commercial, Sales, and Finance teams on pricing, margins, credit controls, order-to-cash, procure-to-pay, and inventory processes.
- Support management with business analysis, MIS, dashboards, and performance metrics (KPIs) .
- Ensure process alignment with business goals, profitability, and compliance.
SAP & Digital Enablement
- Act as a business SPOC for SAP (SD, MM, FICO, PP)
- Translate business requirements into SAP functional specifications.
- Support SAP enhancements, rollouts, upgrades, UAT, and post-implementation stabilization.
- Ensure optimal usage of SAP for reporting, controls, and automation.
Continuous Improvement & Governance
- Lead process audits, root-cause analysis, and corrective actions .
- Drive Lean / Six Sigma / Continuous Improvement initiatives.
- Ensure adherence to internal controls, policies, and compliance standards.
Change Management & Stakeholder Engagement
- Drive change management and user adoption for new processes and SAP changes.
- Conduct training sessions and workshops for business users.
- Coordinate with cross-functional teams, IT, consultants, and external partners.
Key Skills & Competencies
- Strong understanding of commercial operations and business processes
- Hands-on experience with SAP (SD/MM/FICO preferred)
- Process mapping, documentation, and improvement mindset
- Analytical thinking and data-driven decision-making
- Strong stakeholder management and communication skills
- Project management and execution capability
Qualification & Experience
- MBA / CA / CMA / Engineer with relevant business exposure
- 8–15 years of experience in Business Excellence, Process Improvement, Consulting, or ERP-driven roles
- Prior experience in manufacturing / textile / FMCG / large corporate environment preferred
Key Outcome Expectations
- Improved process efficiency and standardization
- Better SAP adoption and business alignment
- Strong governance, controls, and visibility
- Measurable cost, time, and productivity improvements
Key factors
- Hands-on SAP (SD/MM/FICO) experience
- Strong process improvement and commercial exposure
- Individual contributor with some cross-functional influence
Is this job a match or a miss?
Apply Now
1
Training & Operations Excellence Manager
600001 Chennai
Amadora Artisan Ice Cream
Posted today
Job Viewed
Job Description
Training & Operations Excellence Manager
Location: Chennai
Company: Amadora Gourmet Ice Cream Pvt Ltd
About the Role
As Amadora Gourmet Ice Cream continues to grow across company-owned and franchise stores, we are looking for an experienced Training & Operations Excellence Manager to build strong frontline capability and ensure consistent store standards across all locations.
This is a high-impact role for someone who understands QSR operations deeply and can translate that into structured training, strong execution, and operational discipline. The role will work closely with store leadership to strengthen team capability, improve customer experience, and ensure food safety and compliance standards are consistently met.
Key Responsibilities
Training & Capability Building
- Lead the end-to-end training function for Associates, Senior Associates, Shift Managers, and Multi Store Managers.
- Design and execute training programs covering SOPs, product knowledge, customer service, hygiene, food safety, and equipment handling.
- Conduct induction programs for all new hires and support onboarding for franchise teams.
- Build and manage a structured training calendar for induction, refresher sessions, and performance-based interventions.
- Develop practical training content including manuals, process guides, assessments, checklists, and visual aids.
- Monitor training effectiveness through assessments, observation, and performance tracking.
Operational Excellence
- Partner with Cluster Managers to identify store-level gaps and implement targeted improvement plans.
- Conduct regular store visits to ensure process consistency and service standards.
- Drive operational discipline across company-owned and franchise stores.
- Strengthen SOP adherence and support continuous improvement initiatives.
Food Safety & Compliance
- Maintain audit-ready documentation for food safety, certifications, SOPs, and training records.
- Track mandatory certifications and compliance requirements across all stores.
- Monitor audit findings, ensure corrective actions are implemented, and close all open observations within timelines.
- Share monthly updates with management on training completion, compliance, certifications, and audit readiness.
Ideal Candidate
- 3+ years of experience in training, operations, or L&D within Quick Service Restaurant / café / hospitality.
- Experience handling multi-store operations and frontline capability development.
- Strong understanding of food safety, SOP implementation, and service excellence.
- Comfortable working across both company-operated and franchise business formats.
- Strong documentation, reporting, and stakeholder management skills.
Apply
Interested candidates may share their updated CV to:
Is this job a match or a miss?
Apply Now
2
Job Description
ABOUT THE ROLE
The **Digital R&D - Delivery Excellence Specialist** operates as the **Digital Risk Hub Ambassador** serves as an operational enabler within Sanofi's Digital R&D Hub, empowering Software Engineering and Agile Product teams to own and embed compliance into their day-to-day activities. This role supports compliance enablement across the software lifecycle while enabling teams to produce compliant, high-quality deliverables through practical, engineer-friendly approaches, working in close partnership with Global Digital Risk Advisors.
JOB SUMMARY
**The Delivery Excellence Specialist operates as an operational enabler, working in active partnership with Global Digital Risk Advisors across Digital domains and coalitions:**
+ **Compliance Enablement** : Enable Digital R&D Hub teams to execute compliance activities aligned with Digital Risk and Compliance frameworks, fostering ownership rather than gatekeeping
+ **Agile Enablement** : Embed compliance into agile ceremonies (backlog refinement, sprint reviews) and guide teams in creating compliant System Lifecycle deliverables
+ **SDLC/SLC Support** : Provide hands-on support throughout the Software Development Life Cycle (SDLC) and Solution Life Cycle (SLC), promoting risk-based validation and "Compliance by Design" principles
+ **Partnership with Global Digital Risk Advisors** : Work in continuous partnership with Global Digital Risk Advisors, ensuring local execution aligns with global risk strategies and compliance expectations
+ **Framework Alignment** : Ensure all activities are anchored to the Global Digital Risk and Compliance framework
The role operates across risk domains encompassing GxP compliance as the primary focus, but also Data Privacy, Cybersecurity, and Artificial Intelligence as needed, all anchored to the Global Digital Risk and Compliance framework.
**Out of Scope:**
The following activities remain under Global Digital Risk & Compliance team ownership. The Ambassador may contribute in a supporting capacity under Global Digital Risk Advisors' leadership:
+ Risk Profile Assessment
+ Control/Compliance Strategy (incl. Validation Plans)
+ GxP Authorization for Use Advisory
+ Third-Party Audits
+ GxP Periodic Reviews & Internal Controls Assessments
+ Audit & Inspection Coordination
KEY RESPONSIBILITIES
**_All responsibilities are executed in active partnership with Global Digital Risk Advisors for their respective Digital domains and coalitions._**
**1. Stakeholder Partnership & Enablement**
+ Serve as point of contact for Digital R&D Hub Engineering and Service teams to address questions and support needs as Level 1 / Initial conversations.
+ Work in continuous partnership with Global Digital Risk Advisors, ensuring alignment on priorities and compliance approaches.
+ Enable teams to own compliance rather than acting as quality control gatekeeper.
**2. Agile Compliance Enablement**
**3. SDLC/SLC (Ex: Computerized Systems Validation Support)**
+ Engage teams to understand solution roadmaps and operational priorities, providing practical guidance on risk management and action planning throughout the full SDLC/SLC
+ Guide Software Engineering and Product teams in creating compliant System Lifecycle deliverables, supporting computerized system validation and required controls implementation.
+ Promote risk-based validation and Computer System Assurance (CSA) approaches, embedding "Compliance by Design" principles from the earliest stages rather than post-facto corrections.
+ Translate compliance requirements into practical, engineer-friendly approaches and embed compliance naturally into agile ceremonies (backlog refinement, sprint reviews)
+ Coach teams on maintaining audit-ready practices with minimal overhead, supporting tooling adoption for documentation, traceability, and validation.
+ Identify compliance risks and control gaps early in the development lifecycle; communicate/ escalate to Global Digital Risk Advisors as appropriate.
**4. Compliance Assurance & Monitoring (Priority: High)**
+ Perform control monitoring and compliance health checks.
+ Support adherence to regulatory requirements and Sanofi's Quality Standards through enablement.
+ Provide compliance metrics, dashboards, and actionable insights.
**5. Audit & Assurance Support (Priority: Medium)**
+ Enable teams to defend their System Lifecycle and Validation practices.
+ Provide operational support during audit and assurance activities.
+ Support post-audit action planning under Global Digital Risk Advisors' leadership.
**6. Training & Education**
+ Deliver practical training sessions or on-the-job assistance to Digital R&D Hub teams.
+ Educate teams on risk domains and risk control activities through engineer-friendly approaches.
+ Coach teams on compliance practices and enable self-sufficiency.
+ Participate in risk domain communities of practice.
+ Support knowledge-sharing between local teams and Global Digital Risk Advisors
**7. Continuous Improvement**
+ Provide input/ suggestions for improvements in the global Digital risk and compliance framework and QMS.
+ Identify opportunities to enable self-service capabilities and optimize SDLC/SLC processes.
+ Share feedback from Digital R&D Hub teams to support continuous improvement of policies and frameworks.
**Required Qualifications & Experience**
+ Bachelor's degree in Life Sciences, Engineering, Computer Science, or related field
+ 4 to 7 years of experience, preferably within IT Quality and Compliance, CSV, Service Assurance within Life Sciencs/Bio Pharma
+ Proven experience with Computer System Validation (CSV) for GxP systems, especially R&D systems
+ Strong understanding of FDA 21 CFR Part 11, EU Annex 11, Data Integrity Principles (ALCOA +) and GAMP 5 guidelines
+ Strong understanding of Software Development & IT Service Management activities within a regulated environment
+ Experience in Agile/DevOps environments within regulated systems
+ Exposure to Cloud/SaaS validation and modern engineering practices
+ Extensive track record of successful cross-functional work with complex international and multidisciplinary teams
+ Ability to engage with global and culturally diverse teams.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.
Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.
This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.
The **Digital R&D - Delivery Excellence Specialist** operates as the **Digital Risk Hub Ambassador** serves as an operational enabler within Sanofi's Digital R&D Hub, empowering Software Engineering and Agile Product teams to own and embed compliance into their day-to-day activities. This role supports compliance enablement across the software lifecycle while enabling teams to produce compliant, high-quality deliverables through practical, engineer-friendly approaches, working in close partnership with Global Digital Risk Advisors.
JOB SUMMARY
**The Delivery Excellence Specialist operates as an operational enabler, working in active partnership with Global Digital Risk Advisors across Digital domains and coalitions:**
+ **Compliance Enablement** : Enable Digital R&D Hub teams to execute compliance activities aligned with Digital Risk and Compliance frameworks, fostering ownership rather than gatekeeping
+ **Agile Enablement** : Embed compliance into agile ceremonies (backlog refinement, sprint reviews) and guide teams in creating compliant System Lifecycle deliverables
+ **SDLC/SLC Support** : Provide hands-on support throughout the Software Development Life Cycle (SDLC) and Solution Life Cycle (SLC), promoting risk-based validation and "Compliance by Design" principles
+ **Partnership with Global Digital Risk Advisors** : Work in continuous partnership with Global Digital Risk Advisors, ensuring local execution aligns with global risk strategies and compliance expectations
+ **Framework Alignment** : Ensure all activities are anchored to the Global Digital Risk and Compliance framework
The role operates across risk domains encompassing GxP compliance as the primary focus, but also Data Privacy, Cybersecurity, and Artificial Intelligence as needed, all anchored to the Global Digital Risk and Compliance framework.
**Out of Scope:**
The following activities remain under Global Digital Risk & Compliance team ownership. The Ambassador may contribute in a supporting capacity under Global Digital Risk Advisors' leadership:
+ Risk Profile Assessment
+ Control/Compliance Strategy (incl. Validation Plans)
+ GxP Authorization for Use Advisory
+ Third-Party Audits
+ GxP Periodic Reviews & Internal Controls Assessments
+ Audit & Inspection Coordination
KEY RESPONSIBILITIES
**_All responsibilities are executed in active partnership with Global Digital Risk Advisors for their respective Digital domains and coalitions._**
**1. Stakeholder Partnership & Enablement**
+ Serve as point of contact for Digital R&D Hub Engineering and Service teams to address questions and support needs as Level 1 / Initial conversations.
+ Work in continuous partnership with Global Digital Risk Advisors, ensuring alignment on priorities and compliance approaches.
+ Enable teams to own compliance rather than acting as quality control gatekeeper.
**2. Agile Compliance Enablement**
**3. SDLC/SLC (Ex: Computerized Systems Validation Support)**
+ Engage teams to understand solution roadmaps and operational priorities, providing practical guidance on risk management and action planning throughout the full SDLC/SLC
+ Guide Software Engineering and Product teams in creating compliant System Lifecycle deliverables, supporting computerized system validation and required controls implementation.
+ Promote risk-based validation and Computer System Assurance (CSA) approaches, embedding "Compliance by Design" principles from the earliest stages rather than post-facto corrections.
+ Translate compliance requirements into practical, engineer-friendly approaches and embed compliance naturally into agile ceremonies (backlog refinement, sprint reviews)
+ Coach teams on maintaining audit-ready practices with minimal overhead, supporting tooling adoption for documentation, traceability, and validation.
+ Identify compliance risks and control gaps early in the development lifecycle; communicate/ escalate to Global Digital Risk Advisors as appropriate.
**4. Compliance Assurance & Monitoring (Priority: High)**
+ Perform control monitoring and compliance health checks.
+ Support adherence to regulatory requirements and Sanofi's Quality Standards through enablement.
+ Provide compliance metrics, dashboards, and actionable insights.
**5. Audit & Assurance Support (Priority: Medium)**
+ Enable teams to defend their System Lifecycle and Validation practices.
+ Provide operational support during audit and assurance activities.
+ Support post-audit action planning under Global Digital Risk Advisors' leadership.
**6. Training & Education**
+ Deliver practical training sessions or on-the-job assistance to Digital R&D Hub teams.
+ Educate teams on risk domains and risk control activities through engineer-friendly approaches.
+ Coach teams on compliance practices and enable self-sufficiency.
+ Participate in risk domain communities of practice.
+ Support knowledge-sharing between local teams and Global Digital Risk Advisors
**7. Continuous Improvement**
+ Provide input/ suggestions for improvements in the global Digital risk and compliance framework and QMS.
+ Identify opportunities to enable self-service capabilities and optimize SDLC/SLC processes.
+ Share feedback from Digital R&D Hub teams to support continuous improvement of policies and frameworks.
**Required Qualifications & Experience**
+ Bachelor's degree in Life Sciences, Engineering, Computer Science, or related field
+ 4 to 7 years of experience, preferably within IT Quality and Compliance, CSV, Service Assurance within Life Sciencs/Bio Pharma
+ Proven experience with Computer System Validation (CSV) for GxP systems, especially R&D systems
+ Strong understanding of FDA 21 CFR Part 11, EU Annex 11, Data Integrity Principles (ALCOA +) and GAMP 5 guidelines
+ Strong understanding of Software Development & IT Service Management activities within a regulated environment
+ Experience in Agile/DevOps environments within regulated systems
+ Exposure to Cloud/SaaS validation and modern engineering practices
+ Extensive track record of successful cross-functional work with complex international and multidisciplinary teams
+ Ability to engage with global and culturally diverse teams.
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
We are an R&D driven, AI-powered biopharma company committed to improving people's lives and creating compelling growth. Our team is guided by one purpose: we chase the miracles of science to improve people's lives.
We want to build a healthier, more resilient world, and turn the impossible into the possible by discovering, developing, and delivering medicines and vaccines for millions of people around the world.
Discover more about us visiting or via our movie We are Sanofi ( a career that makes a difference.
Reinvention is in our DNA. It's what drove our evolution from a small French enterprise to one of the world's leading biopharma companies. Whether it's using AI to shorten drug-discovery times or building trust in healthcare, you could be helping our teams make life better for patients, partners, and communities.
This is where you grow your career. We open the door for you to explore new opportunities, push your limits, and connect with people who are driven by a shared purpose: we chase the miracles of science to improve people's lives.
Is this job a match or a miss?
Apply Now
3
Job Description
About **Zscaler**
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an **AI-forward enterprise** , we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, **impact in your role matters more than title** and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value **constructive, honest debate** -we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on **customer obsession** , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges, and want to be part of the team that's helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
**Role**
We are looking for an Engineer, Center of Excellence to join our team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence in the Customer Success department. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.
**What you'll do (Role Expectations)**
+ Own the technical leadership to enable the customer teams across GCS
+ Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
+ Deliver technical training and/or train SMEs to lead training sessions
+ Set strategy and direction for reflecting customer voice and product use cases back into the product teams
+ Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
**Who You Are (Success Profile)**
+ You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
+ You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
+ You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
+ You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
+ You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
**What We're Looking for (Minimum Qualifications)**
+ Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
+ 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
+ Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
+ Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
+ Experience developing new processes, tools, or product features to improve troubleshooting efficiency
**What Will Make You Stand Out (Preferred Qualifications)**
+ Experience leveraging AI-driven diagnostic tools, predictive analytics, or automated knowledge-base systems to optimize root-cause analysis and accelerate issue resolution
+ Industry certification at the professional and expert level
+ Experience with the NPI (New Product Introduction) process and beta efforts
\#LI-HG1
\#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an **AI-forward enterprise** , we are constantly pushing the envelope, leveraging the world's largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, **impact in your role matters more than title** and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value **constructive, honest debate** -we're focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on **customer obsession** , collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you're enabled to do your best work and embrace your potential. If you're driven by purpose, thrive on solving complex challenges, and want to be part of the team that's helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
**Role**
We are looking for an Engineer, Center of Excellence to join our team. This is a hybrid role based in Bangalore or Mohali, reporting to the VP, Support Excellence in the Customer Success department. As an Engineer in the Center of Excellence, you will work together with Support, Technical Account Managers, Engineering, QA, Operations, and Product Managers to increase technical proficiency across customer-facing teams and identify opportunities for greater efficiency. As one of a few top-level technical leaders, you will enable Global Customer Services (GCS) to deliver world-class support and product feedback.
**What you'll do (Role Expectations)**
+ Own the technical leadership to enable the customer teams across GCS
+ Develop training material, with the aid of development engineering, to address trends in customer issues and engineer skill gaps
+ Deliver technical training and/or train SMEs to lead training sessions
+ Set strategy and direction for reflecting customer voice and product use cases back into the product teams
+ Identify product supportability gaps and develop tools or features to improve troubleshooting efficiency
**Who You Are (Success Profile)**
+ You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
+ You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
+ You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
+ You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback-knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
+ You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
**What We're Looking for (Minimum Qualifications)**
+ Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
+ 8+ years of support and networking experience as an SME specializing primarily in Cloud Connector Technologies (ZCC)
+ Expertise in networking, cloud security, and performance management with the ability to quickly master new technologies
+ Proven effectiveness at collaborating and building consensus across cross-functional teams and organizations
+ Experience developing new processes, tools, or product features to improve troubleshooting efficiency
**What Will Make You Stand Out (Preferred Qualifications)**
+ Experience leveraging AI-driven diagnostic tools, predictive analytics, or automated knowledge-base systems to optimize root-cause analysis and accelerate issue resolution
+ Industry certification at the professional and expert level
+ Experience with the NPI (New Product Introduction) process and beta efforts
\#LI-HG1
\#LI-Hybrid
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
+ Various health plans
+ Time off plans for vacation and sick time
+ Parental leave options
+ Retirement options
+ Education reimbursement
+ In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here ( .
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. _See more information by clicking on the_ Know Your Rights: Workplace Discrimination is Illegal ( _link._
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Is this job a match or a miss?
Apply Now
4
Job Description
The candidate will act as a strategic partner to business leadership, driving enterprise-wide excellence by enabling:
+ Scalable and resilient process ecosystems
+ Data-driven and insight-led decision-making
+ Adoption of digital, AI, and automation-led improvements where required
+ A culture of continuous improvement, ownership, and accountability
The role requires balancing governance with agility, ensuring that processes evolve with business growth without creating complexity or operational friction.
The job requires the candidate to use a combination of logic, analysis, experience and wisdom to provide overall direction and effective solutions for ensuring compliance and leveraging best practices.
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
** are**
+ Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
+ A collaborative team that thrives on challenges and unconventional thinking.
+ A network of experts channeling our curiosity into creating solutions for complex issues.
**_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
**Working with Us**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Our Hybrid Working Module**
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
+ Maximize collaboration.
+ Maintain product quality and cultural integrity.
+ Balance community, collaboration, opportunity, productivity, and efficiency.
**Health, Safety and Wellbeing**
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
**Inclusivity and Diversity**
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
**With us, you can.**
**Apply today.**
**NOTICE TO THIRD PARTY AGENCIES:**
_WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
The candidate would be responsible for identifying and driving improvement initiatives across the organization in line with business requirements. This would require demonstration of results in terms of cycle time reduction, reduced costs and improved quality.
The candidate will also verify that Quantitative Goals are set for various projects and functions are met, report deviations and identify areas of improvement. At the organization level, the candidate will review & approve the baseline reports / improvement plans and ensure effectiveness of process improvement plans.
The candidate will be responsible for establishing, implementing and maintaining Management Systems (ISO 9001, 14000, 18001, 31001) in line with the requirement. This will also involve prioritizing process changes, planning for release and deployment and institutionalization of processes and best practices as per the organizational direction and road map.
The job would require regular analysis of training needs on various aspects of process frameworks and other business needs and that these are planned and conducted to meet business objectives.
Excellent communication, interpersonal and leadership skills are essential for this role as the candidate would be mentoring/training other members of the team, interacting with People Managers and People Leaders. The candidate should be proficient in generating and delivering effective training programs, client presentations and reviewing process documentation.
Key Competencies / Skills
Mandatory Skills
+ Good understanding of industry standards like ISO models (9001, 14001, 45001) and project governance/ execution processes
+ Process definition, deployment and institutionalization
+ Risk Management (ISO 31000)
+ Change Management and adoption
+ Leadership and capability building
+ Data, analytics and decision intelligence
+ Good communication and interpersonal skills
+ Internal auditing/ health check reviews
+ Project Management
+ Statistical analysis and modelling techniques
+ Lean/ Six sigma-based improvement methodology
+ Liaison with external agencies for Audits / Assessments
+ Presentations to business and clients
+ Proficiency in Microsoft Office applications and other project management tools like MS Project, Share Point etc.
Desired skills
+ Exposure to process mining and automation tools
+ Strong stakeholder management and leadership skills
+ Ability to influence at senior leadership level
+ Capability to operate both at strategic and execution levels
+ Strong data analytics and visualization capabilities
+ Project Management Professional (PMP) certification from PMI.
+ Exposure to software development life cycle and understanding of software architecture.
+ Familiar with working methodologies of AEC/GIS industry.
+ Understanding of AI/ML applications in operations and business processes
+ Sound knowledge on Business Continuity / Information Security
+ BE/B Tech in Mechanical/ Electrical/ Civil or allied disciplines
+ MBA/ PGDM will be an added advantage
+ Total of 15-18 years of experience
+ Minimum 5 years of experience at Managerial level
+ More than 5 years of experience in driving quality initiatives.
BGV:
+ Employment with WSP India is subject to the successful completion of a background verification ("BGV") check conducted by a third-party agency appointed by WSP India.
+ Candidates are advised to ensure that all information provided during the recruitment process - including documents uploaded - is accurate and complete, both to WSP India and its BGV partner".
+ Scalable and resilient process ecosystems
+ Data-driven and insight-led decision-making
+ Adoption of digital, AI, and automation-led improvements where required
+ A culture of continuous improvement, ownership, and accountability
The role requires balancing governance with agility, ensuring that processes evolve with business growth without creating complexity or operational friction.
The job requires the candidate to use a combination of logic, analysis, experience and wisdom to provide overall direction and effective solutions for ensuring compliance and leveraging best practices.
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
** are**
+ Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
+ A collaborative team that thrives on challenges and unconventional thinking.
+ A network of experts channeling our curiosity into creating solutions for complex issues.
**_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
**Working with Us**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Our Hybrid Working Module**
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
+ Maximize collaboration.
+ Maintain product quality and cultural integrity.
+ Balance community, collaboration, opportunity, productivity, and efficiency.
**Health, Safety and Wellbeing**
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
**Inclusivity and Diversity**
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
**With us, you can.**
**Apply today.**
**NOTICE TO THIRD PARTY AGENCIES:**
_WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
The candidate would be responsible for identifying and driving improvement initiatives across the organization in line with business requirements. This would require demonstration of results in terms of cycle time reduction, reduced costs and improved quality.
The candidate will also verify that Quantitative Goals are set for various projects and functions are met, report deviations and identify areas of improvement. At the organization level, the candidate will review & approve the baseline reports / improvement plans and ensure effectiveness of process improvement plans.
The candidate will be responsible for establishing, implementing and maintaining Management Systems (ISO 9001, 14000, 18001, 31001) in line with the requirement. This will also involve prioritizing process changes, planning for release and deployment and institutionalization of processes and best practices as per the organizational direction and road map.
The job would require regular analysis of training needs on various aspects of process frameworks and other business needs and that these are planned and conducted to meet business objectives.
Excellent communication, interpersonal and leadership skills are essential for this role as the candidate would be mentoring/training other members of the team, interacting with People Managers and People Leaders. The candidate should be proficient in generating and delivering effective training programs, client presentations and reviewing process documentation.
Key Competencies / Skills
Mandatory Skills
+ Good understanding of industry standards like ISO models (9001, 14001, 45001) and project governance/ execution processes
+ Process definition, deployment and institutionalization
+ Risk Management (ISO 31000)
+ Change Management and adoption
+ Leadership and capability building
+ Data, analytics and decision intelligence
+ Good communication and interpersonal skills
+ Internal auditing/ health check reviews
+ Project Management
+ Statistical analysis and modelling techniques
+ Lean/ Six sigma-based improvement methodology
+ Liaison with external agencies for Audits / Assessments
+ Presentations to business and clients
+ Proficiency in Microsoft Office applications and other project management tools like MS Project, Share Point etc.
Desired skills
+ Exposure to process mining and automation tools
+ Strong stakeholder management and leadership skills
+ Ability to influence at senior leadership level
+ Capability to operate both at strategic and execution levels
+ Strong data analytics and visualization capabilities
+ Project Management Professional (PMP) certification from PMI.
+ Exposure to software development life cycle and understanding of software architecture.
+ Familiar with working methodologies of AEC/GIS industry.
+ Understanding of AI/ML applications in operations and business processes
+ Sound knowledge on Business Continuity / Information Security
+ BE/B Tech in Mechanical/ Electrical/ Civil or allied disciplines
+ MBA/ PGDM will be an added advantage
+ Total of 15-18 years of experience
+ Minimum 5 years of experience at Managerial level
+ More than 5 years of experience in driving quality initiatives.
BGV:
+ Employment with WSP India is subject to the successful completion of a background verification ("BGV") check conducted by a third-party agency appointed by WSP India.
+ Candidates are advised to ensure that all information provided during the recruitment process - including documents uploaded - is accurate and complete, both to WSP India and its BGV partner".
Is this job a match or a miss?
Apply Now
5
Director, Operations Excellence
Hyderabad
McDonald's
Posted 2 days ago
Job Viewed
Job Description
Job Description:
About McDonald's:
One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Department Overview
This role is responsible for driving operational rigor, execution discipline, and site effectiveness for the Global Technology (GT) India office.
The role focuses on operational excellence, strategic execution, people, financial, and training outcomes, ensuring the India Global Technology organization is scalable, compliant, well governed, and positioned for growth.
Duties
+ India Office & Site Leadership
+ Provide leadership and drive GT employee engagement to accelerate local culture building.
+ Plan, coordinate, and execute Global Technology leadership, partner, and employee visits to the India office in partnership with the Global Business Services team.
+ Ensure consistent, high?quality internal and external engagement experiences that reinforce GT priorities and culture.
+ Act as the local GT leadership representative, ensuring alignment between global expectations and local execution.
+ Support the Global Office leadership team and partner with the GT India functional leads on day-to-day execution assisting with clearing roadblocks and championing successes.
+ Understand the competitive talent landscape and provide input into how McDonald's Global Technology can differentiate themselves in the marketplace.
+ Global Technology Operational Excellence
+ Identify and continuously assess strengths, capabilities, gaps, risks, and growth opportunities within the India GT organization.
+ Provide data?driven recommendations to Global Technology leadership to enable scale, maturity, and sustainability.
+ Serve as the single point of contact for India GT operational matters
+ Actively participate in strategic initiatives including resource optimization and value realization.
+ Assist in developing resourcing plans across all GT towers
+ Establishing a disciplined resource management methodology (demand-supply interlock, strategic workforce planning), development of tools and analytics as needed.
+ Engage with HR and Talent Attraction in ensuring the demand is locked in line with appropriate lead time to post and hire roles.
+ Building scalable recruiting processes, leveraging data-driven insights to optimize hiring outcomes, and fostering a strong employer brand in competitive global markets
+ This includes having a macro view on the operational and financial challenges of resourcing roles, and to understand the dynamic of certain technical roles that should be outsourced versus those that should be that have a strategic role within the company
+ Support the recruitment, knowledge transfer, onboarding and offboarding efforts.
+ Facilitating collaboration between outgoing and incoming teams to ensure continuity and minimize disruption.
+ Documenting best practices to create a sustainable knowledge base for future use.
+ Monitoring and validating knowledge transfer activities, remove roadblocks for execution teams to set the receiving teams up for success and are fully equipped to take over responsibilities.
+ Manage the India GT hiring stream, including:
+ Tracking progress against ramp?up plans
+ Driving escalations
+ Removing operational and cross?functional roadblocks
McDonald's is the world's leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald's restaurants worldwide are owned and operated by independent local business owners. At McDonald's, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.
Requsition ID: 3743
About McDonald's:
One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Department Overview
This role is responsible for driving operational rigor, execution discipline, and site effectiveness for the Global Technology (GT) India office.
The role focuses on operational excellence, strategic execution, people, financial, and training outcomes, ensuring the India Global Technology organization is scalable, compliant, well governed, and positioned for growth.
Duties
+ India Office & Site Leadership
+ Provide leadership and drive GT employee engagement to accelerate local culture building.
+ Plan, coordinate, and execute Global Technology leadership, partner, and employee visits to the India office in partnership with the Global Business Services team.
+ Ensure consistent, high?quality internal and external engagement experiences that reinforce GT priorities and culture.
+ Act as the local GT leadership representative, ensuring alignment between global expectations and local execution.
+ Support the Global Office leadership team and partner with the GT India functional leads on day-to-day execution assisting with clearing roadblocks and championing successes.
+ Understand the competitive talent landscape and provide input into how McDonald's Global Technology can differentiate themselves in the marketplace.
+ Global Technology Operational Excellence
+ Identify and continuously assess strengths, capabilities, gaps, risks, and growth opportunities within the India GT organization.
+ Provide data?driven recommendations to Global Technology leadership to enable scale, maturity, and sustainability.
+ Serve as the single point of contact for India GT operational matters
+ Actively participate in strategic initiatives including resource optimization and value realization.
+ Assist in developing resourcing plans across all GT towers
+ Establishing a disciplined resource management methodology (demand-supply interlock, strategic workforce planning), development of tools and analytics as needed.
+ Engage with HR and Talent Attraction in ensuring the demand is locked in line with appropriate lead time to post and hire roles.
+ Building scalable recruiting processes, leveraging data-driven insights to optimize hiring outcomes, and fostering a strong employer brand in competitive global markets
+ This includes having a macro view on the operational and financial challenges of resourcing roles, and to understand the dynamic of certain technical roles that should be outsourced versus those that should be that have a strategic role within the company
+ Support the recruitment, knowledge transfer, onboarding and offboarding efforts.
+ Facilitating collaboration between outgoing and incoming teams to ensure continuity and minimize disruption.
+ Documenting best practices to create a sustainable knowledge base for future use.
+ Monitoring and validating knowledge transfer activities, remove roadblocks for execution teams to set the receiving teams up for success and are fully equipped to take over responsibilities.
+ Manage the India GT hiring stream, including:
+ Tracking progress against ramp?up plans
+ Driving escalations
+ Removing operational and cross?functional roadblocks
McDonald's is the world's leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald's restaurants worldwide are owned and operated by independent local business owners. At McDonald's, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.
Requsition ID: 3743
Is this job a match or a miss?
Apply Now
6
Job Description
New Honeywell is embarking on a significant organizational transformation. As a part of this transformation, Honeywell Finance is standing up a Global Business Service (GBS) organization that will span multiple geographies and eventually be responsible for end-to-end finance delivery activities R2R, P2P, and business finance including commercial, ISC, BAP etc
**Role Summary**
The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead.
**Role-Level Expectations**
+ Deliver assigned improvement initiatives within defined scope and timelines
+ Apply standard CI tools and methodologies effectively in project execution
+ Analyze data and generate insights to support decision-making
+ Collaborate with finance operations teams to implement improvements
+ Continuously build functional and CI capability
**Key Responsibilities**
+ Perform detailed process mapping and data analysis to understand current-state performance
+ Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis
+ Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision
+ Identify and quantify improvement opportunities related to productivity, quality, and cycle time
+ Support implementation of standardized processes and documentation of best practices
+ Track and report project performance metrics and benefits realization
+ Collaborate with GBS finance teams to drive adoption of process changes
+ Prepare analysis and presentations for project reviews and stakeholder updates
+ Support CI training sessions and capability-building initiatives
+ Ensure adherence to governance and project management standards
**Qualifications**
+ 8-10 years of experience in process improvement, operations, or transformation roles
+ Six Sigma Black Belt (preferred) with practical experience
+ Exposure to finance processes (P2P, FPA, R2R) is preferred
+ Strong analytical and problem-solving skills
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
**Role Summary**
The CI Specialist supports execution of improvement programs within GBS Finance by applying structured problem-solving and Lean/Six Sigma tools. The role focuses on delivering measurable improvements at process level and supporting transformation initiatives along with CI Lead.
**Role-Level Expectations**
+ Deliver assigned improvement initiatives within defined scope and timelines
+ Apply standard CI tools and methodologies effectively in project execution
+ Analyze data and generate insights to support decision-making
+ Collaborate with finance operations teams to implement improvements
+ Continuously build functional and CI capability
**Key Responsibilities**
+ Perform detailed process mapping and data analysis to understand current-state performance
+ Support identify root causes of inefficiencies using structured problem-solving tools such as 5 Whys and Fishbone analysis
+ Support execution of Lean/Six Sigma projects, including DMAIC phases under supervision
+ Identify and quantify improvement opportunities related to productivity, quality, and cycle time
+ Support implementation of standardized processes and documentation of best practices
+ Track and report project performance metrics and benefits realization
+ Collaborate with GBS finance teams to drive adoption of process changes
+ Prepare analysis and presentations for project reviews and stakeholder updates
+ Support CI training sessions and capability-building initiatives
+ Ensure adherence to governance and project management standards
**Qualifications**
+ 8-10 years of experience in process improvement, operations, or transformation roles
+ Six Sigma Black Belt (preferred) with practical experience
+ Exposure to finance processes (P2P, FPA, R2R) is preferred
+ Strong analytical and problem-solving skills
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
Is this job a match or a miss?
Apply Now
7
Service Excellence Coordinator
380005 Ahmedabad
Mayflower Women's Hospital
Posted 2 days ago
Job Viewed
Job Description
Overview
Mayflower Hospital is seeking a highly professional, service-oriented, and result-driven individual to manage front office operations while supporting patient acquisition and coordination activities. The role requires excellent English communication skills, strong interpersonal abilities, and a patient-centric approach to ensure a seamless experience for all patients and visitors.
Key ResponsibilitiesFront Office Management
· Welcome and assist patients, attendants, and visitors in a professional and courteous manner.
· Manage appointment scheduling, registrations, and patient records.
· Handle inbound calls, emails, and digital inquiries efficiently.
· Coordinate with consultants, nursing staff, and other departments to ensure smooth patient flow.
· Maintain accurate documentation and front office reports.
Sales & Patient Coordination· Respond to inquiries regarding hospital services, consultations, and treatment programs.
· Provide accurate information about hospital facilities, specialties, and healthcare offerings.
· Conduct timely follow-ups with prospective patients and convert inquiries into appointments.
· Build and maintain strong relationships with patients through effective communication and service.
· Track inquiries, follow-ups, and conversion status to support business objectives.
· Contribute towards patient acquisition and revenue growth initiatives.
Patient Experience· Ensure a positive and seamless patient experience at every touchpoint.
· Address patient concerns promptly and professionally.
· Maintain the highest standards of confidentiality and patient care.
Qualifications & Experience· Graduate in any discipline.
· 2–5 years of experience in Front Office, Patient Coordination, Customer Service, Counseling, Hospitality, Healthcare Services, or Sales.
· Experience in hospitals, healthcare institutions, fertility centers, or premium service industries will be preferred.
Skills Required· Excellent verbal and written communication skills in English.
· Strong interpersonal and relationship management abilities.
· Customer-focused and service-oriented mindset.
· Good organizational and coordination skills.
· Proficiency in MS Office applications.
· Ability to work efficiently in a fast-paced environment.
CompensationSalary will be commensurate with qualifications, experience, and industry standards.
Is this job a match or a miss?
Apply Now
8
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Manager, PPI Business System at Thermo Fisher Scientific, you will implement transformational change through our Practical Process Improvement (PPI) Business System. In this impactful role, you'll work closely with business leadership to establish and develop continuous improvement practices that enable profitable growth, enhance customer experience, and increase employee engagement. You will support the implementation of lean methodologies and guide teams across functions to achieve significant performance results.
You will lead strategy deployment, facilitate cross-functional improvement initiatives, and build organizational capability in PPI tools and methodologies. Through mentoring and training, you'll help develop a culture of continuous improvement and problem-solving excellence. Your expertise in lean principles will help optimize processes, reduce waste, and deliver measurable business impact across customer, financial, people, and quality metrics.
This role offers the opportunity to implement meaningful change at an organization dedicated to serving science, working collaboratively with teams to make significant contributions to helping customers make the world healthier, cleaner and safer.
REQUIREMENTS:
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience implementing continuous improvement/lean methodologies in a matrix organization
- Preferred Fields of Study: engineering, science, operations, business or related field
- Lean Six Sigma Black Belt certified
- Additional certifications in PPI, project management or continuous improvement methodologies beneficial
- Demonstrated expertise in lean tools including:
- Strategy Deployment and Value Stream Mapping
- Tiered Daily Management Systems
- Gemba Walks and Leader Standard Work
- Kaizen Events and Problem-Solving Methods
- Visual Management and 5S
- Strong influencing and change management skills with ability to engage across the organization
- Excellent project management capabilities and track record of delivering measurable results
- Advanced analytical and problem-solving abilities
- Strong communication, facilitation and presentation skills
- Demonstrated success developing and mentoring teams
- Experience with financial analysis and benefits tracking
- Proficiency with Microsoft Office Suite and continuous improvement software
- Ability to travel up to 30% as needed
- Experience in regulated industries (pharma, medical device) preferred
- Knowledge of GMP/quality systems beneficial
- Ability to work independently and lead through influence
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Manager, PPI Business System at Thermo Fisher Scientific, you will implement transformational change through our Practical Process Improvement (PPI) Business System. In this impactful role, you'll work closely with business leadership to establish and develop continuous improvement practices that enable profitable growth, enhance customer experience, and increase employee engagement. You will support the implementation of lean methodologies and guide teams across functions to achieve significant performance results.
You will lead strategy deployment, facilitate cross-functional improvement initiatives, and build organizational capability in PPI tools and methodologies. Through mentoring and training, you'll help develop a culture of continuous improvement and problem-solving excellence. Your expertise in lean principles will help optimize processes, reduce waste, and deliver measurable business impact across customer, financial, people, and quality metrics.
This role offers the opportunity to implement meaningful change at an organization dedicated to serving science, working collaboratively with teams to make significant contributions to helping customers make the world healthier, cleaner and safer.
REQUIREMENTS:
- Advanced Degree plus 6 years of experience, or Bachelor's Degree plus 8 years of experience implementing continuous improvement/lean methodologies in a matrix organization
- Preferred Fields of Study: engineering, science, operations, business or related field
- Lean Six Sigma Black Belt certified
- Additional certifications in PPI, project management or continuous improvement methodologies beneficial
- Demonstrated expertise in lean tools including:
- Strategy Deployment and Value Stream Mapping
- Tiered Daily Management Systems
- Gemba Walks and Leader Standard Work
- Kaizen Events and Problem-Solving Methods
- Visual Management and 5S
- Strong influencing and change management skills with ability to engage across the organization
- Excellent project management capabilities and track record of delivering measurable results
- Advanced analytical and problem-solving abilities
- Strong communication, facilitation and presentation skills
- Demonstrated success developing and mentoring teams
- Experience with financial analysis and benefits tracking
- Proficiency with Microsoft Office Suite and continuous improvement software
- Ability to travel up to 30% as needed
- Experience in regulated industries (pharma, medical device) preferred
- Knowledge of GMP/quality systems beneficial
- Ability to work independently and lead through influence
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Is this job a match or a miss?
Apply Now
9