What Customer Service Jobs are in Bangalore?

**Work Schedule**
Third Shift (Nights)
**Environmental Conditions**
Office
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About the Global Commercial Operations Center**
At Thermo Fisher Scientific, we are committed to being a company that creates innovative solutions across the range of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Commercial Operations organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.
We are seeking a highly motivated and experienced Leader to join our Customer Service team in Bangalore. The Bangalore Global Commercial Operations Center operates across three shifts, providing critical support for key back-office activities within the Global Commercial Operations organization. This position is a Third Shift Supervisor role, dedicated to leading and supporting the third-shift team.
In collaboration with our first- and second-shift colleagues, the team provides five-day-a-week operational coverage and plays a vital role in enabling the organization to deliver on its commitments to quality, innovation, and exceptional customer support. The successful candidate will be responsible for fostering a high-performing team environment, ensuring operational excellence, and supporting the continued success of our global operations.
**Key responsibilities of the supervisor:**
+ Own team performance, process adherence, escalations, employee development, and continuous improvement.
+ Lead daily team operations to meet or exceed service levels, KPIs and performance objectives. Monitor missed metrics and implement corrective actions.
+ Manage workload, priorities, schedules, shift coverage, and regional support needs.
+ Demonstrates sound judgment in balancing business and commercial needs, business priorities, and potential risks/exposures to customer requests.
+ Function as a key liaison across Regional and Central GCO teams, Field Service, Sales, Finance, Master Data, suppliers, and other stakeholders.
+ Manage customer-related data to ensure quality, accuracy, and timely responses to customer requests.
+ Support smooth workflow handoffs and operational alignment between teams, regions, and time zones.
+ Maintain composure during high-volume or ambiguous situations.
+ Measures, develops, supports, and motivates personnel to attain or exceed established goals.
+ Foster a positive, collaborative, and customer-focused team culture.
+ Maintain and update process documentation and create training plans for team development.
+ Hire, onboard, train, coach, and develop new and existing team members.
+ Identify and implement key improvement opportunities through PPI, including system enhancements, automation, and process improvements.
**Key responsibilities of the team:**
+ Support the quote-to-cash process for parts, consumables, and time and material orders, including quote creation, RMA processing, and invoice creation. This also includes exception handling in the form of credit rebills, and invoice and RMA corrections as needed.
+ Manage the end-to-end service call creation including pre-sales, pre-install, install accessory and main system, technical deviation authority calls, de-installs, refurbishments, and warranty activities.
+ Support EM and VDS license management, including support of new and renewal software licenses.
+ Execute invoice and portal management to support start-to-end billing.
+ Support post installation entitlements, including standard warranty extensions as well as sold with system (SWS) or additional warranty contract creation.
+ Govern and maintain master data through Install Base (ISB) requests and data cleanup and validation, ensuring accuracy, compliance, and timely updates across systems.
+ Serve as a central coordination point for service inquiries for Point-of-Sale orders, Certificate of Acceptance (COA) and Warranty Commencement Report (WCR) processing, Rapid registration support, end of service letter support, and evaluation/loan contract creation.
+ Provide enhanced sales support, including CRM changes, CRM approval submissions, obtain Non-standard request (NSR) approvals, and Free of Charge (FOC) support.
+ Contribute to continuous improvement, including documentation, training, system testing, and participation in PPI initiatives.
**Job experience and skills required**
+ Bachelor's degree, or 6+ years of equivalent experience in customer service, service operations, shared services, business administration, or a related operational environment.
+ Quote-to-order and order-to-cash experience required.
+ Demonstrated experience leading customer care, service operations, shared services, or similar operational teams, including experience supporting scheduling coverage across multiple shifts, workload planning, and regional/time zone workflow support.
+ Expert leadership skills, including coaching, mentoring, performance management, employee development, onboarding, training, and team motivation.
+ Proficient interpersonal skills with a collaborative / integrative style of working to reach common goals and objectives.
+ Advanced written and verbal English communication skills, with the ability to manage conflict, lead difficult conversations, interpret ambiguous communication, and tailor messaging to different audiences.
+ Strong organizational and time-management skills, with the ability to manage multiple priorities, work under pressure, meet tight deadlines, and operate independently and as part of a team.
+ Strong analytical, problem-solving, complaint resolution, and stakeholder management skills, with the ability to collaborate effectively across functions, regions, cultures, and leadership levels.
+ Experience supporting projects, process improvements, automation, system enhancements, operational initiatives, or PPI activities.
+ Strong attention to detail, data accuracy, and quality, with the ability to reinforce standards across the team.
+ Strong customer orientation with demonstrated ability to manage complex customer requirements, escalations, and non-standard requests professionally.
+ Advanced proficiency with ERP systems such as QAD, CRM tools such as Microsoft Dynamics 365, and Microsoft Office applications including Outlook, Excel, Word, and PowerPoint.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

CUSTOMER SERVICE SPECIALIST I
Posting Start Date: 7/22/26
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
**Job Overview**
TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn, Facebook, WeChat and Twitter.
This position is the primary contact and communication focal point between the customer and the production plants. The Customer Service Professional is responsible for maintaining customer business relationships to provide total customer satisfaction. The individual provides information and analysis to support business plans and strategies.
**Job Requirements**
+ Coordinates customer/TE Products relationship.
+ Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
+ Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
+ Creates and maintains customer orders in MRP system or provides direction for this
+ Activity to designated staff member.
+ Ensures compliance to Quality System for order management.
+ Assists in streamlining order management systems.
+ Works with Customer and Sales to prepare and monitor monthly sales forecast by
+ customer and product.
+ Solicits bookings to support committed bookings level.
**What your background should look like**
+ Any Graduate (10+2+3)
+ 2+ years of Order Management, Order to Cash, Distribution Support
+ Customer focused, excellent oral and written communication
+ Basic knowledge of served market, products and key performance requirements for the market.
+ Ability to translate company goals to action plans for customer order management.
+ Basic knowledge of materials planning and order entry logic.
+ PC proficient (word processing, e-mail, spreadsheet, database & presentation software), ability to create presentation quality documents, ability to use MRP system, EDI system, preferable SAP/ Epicor/ Syteline.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
**Job Locations:**
Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka
India
Posting City: Bangalore
Job Country: India
Travel Required: None
Requisition ID:
Workplace Type: Hybrid
External Careers Page: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

JOB FUNCTION:
At UL, customers are core, and as a result, all responsibilities will center around improving the
customer experience. In the role of Associate Customer Service Representative, you will serve as the link between UL Solutions software products and the customer, operating as the face of our company. This position directly impacts customers' lifetime happiness and retention. You will provide distinctive service and product assistance to help our customers run a better business using our software. This position reports to the Customer Service Supervisor.
JOB RESPONSIBILITIES:
- Help Desk and Troubleshooting:
o Engage with customers through multiple channels, such as email, phone, chat, and
sms to manage customer relationships and to ensure execution of customer
requests
o Provide assistance to existing customers at critical times of the year. May support
multiple products and technology.
o Identify and clarify issues while working collaboratively with customers to achieve
prompt resolution
o Provide accurate, valid, and complete information using the right processes and
tools
o Handle customer complaints, provide appropriate solutions and alternatives within
time limits; follow-up to ensure resolution
o Keep records of customer interactions and documents.
- Collaboration:
o Collaborate with other team members to provide insight and guidance
o Assist new team members
o Participate in brainstorming sessions and contribute with creative ideas
- Other responsibilities:
o Provide training to customers on existing functionality
o Perform additional duties as needed
o Meet personal and team performance targets
HIRE-IN:
- Education at degree level or equivalent work experience. 2+ years' work experience.
- Minimum one (1) year of experience in software help desk, customer service, or contact
center industry.
- Experience interfacing with external (and global) customers.
- Exceptional customer focus, relationship-building skills and a "do whatever it takes"
attitude.
- Experience working to effectively solve problems.
- Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
- Strong communication skills, both written and verbal.
- Strong curiosity and desire to learn.
- Fluent English is essential and additional languages beneficial (e.g. German, French,
Spanish, Japanese)
- Change mindset: contribute to and actively participate in change initiatives, offer ideas for
continuous improvement; high degree of adaptability to change.
Preferred Skills:
- Previous experience working in a global team with a distributed workforce is desirable.
- Industry knowledge in Product and Chemical Compliance, Health, Learning, Life Sciences,
Sustainability and/or Renewables is a plus.
UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:
Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.

**Job Description**
An associte in this role would be responsible for analyzing, configuring, testing, and implementing changes across Cerner/Oracle Health solutions. This role ensures that client requirements are translated into accurate system configurations while maintaining quality, compliance, and alignment with organizational standards. The analyst works closely with clients, internal stakeholders, and cross-functional teams to ensure safe, timely, and seamless delivery of changes.
**Responsibilities**
1. Change Configuration & Implementation
Implement and configure changes in Cerner solutions based on client requirements and standardized build practices.
Manage end-to-end change lifecycle: request intake, analysis, scoping, build, testing, validation, and deployment.
Ensure builds follow established configuration guidelines and maintain consistency across environments.
2. Requirements Gathering & Analysis
Work with clients, solution architects, and internal teams to understand business requirements.
Estimate work effort, clearly define scope, and document configuration details for each change request.
Identify dependencies and integration points across interconnected modules or solutions.
4. Issue Investigation & Troubleshooting
Analyze and investigate configuration-related issues reported by clients or stakeholders.
Identify root causes and apply corrective changes without impacting other solutions or workflows.
Document resolutions and improvements for future reference.
5. Collaboration & Communication
Provide clear status updates to clients, project managers, and internal teams.
Communicate risks, delays, scope changes, or dependencies proactively.
Translate technical configurations into understandable explanations for non-technical stakeholders.
6. Compliance, Standards & Documentation
Ensure all changes adhere to organizational guidelines, quality standards, and SLAs.
Update configuration tracking tools, change logs, and documentation.
Maintain audit readiness and follow ITIL-based change management processes.
7. Continuous Improvement
Identify opportunities to optimize workflows or standardize configuration practices.
Contribute to knowledge-sharing, training materials, and best-practice guides.
Support process improvements that enhance reliability and reduce rework.
Career Level - IC1
**About Us**
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.
True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

CUSTOMER SERVICE ASSOCIATE IV
Posting Start Date: 6/8/26
**At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.**
Job Description:
**Job Overview**
Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.
**Roles & Responsibility:**
-Delivery extraordinary customer experience by providing our customer with world class customer service
-Respond promptly to customer inquiries via phone or email.
-Provide detailed information about products, services, and order status.
-Resolve customer complaints and issues efficiently and professionally.
-Process customer orders accurately and efficiently.
-Track order progress and ensure timely delivery.
-Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
-Serve as the primary point of contact between customers and the manufacturing team.
-Communicate any changes in order status, delays, or issues to customers promptly.
-Prepare and deliver order confirmations, shipping notifications, and other relevant information.
-Maintain accurate and up-to-date customer records and order documentation.
-Generate regular reports on order status, customer interactions, and other relevant metrics.
-Identify trends and provide insights to improve customer service processes.
-Identify and troubleshooting issues related to orders, deliveries, and product quality.
-Gather customer feedback and suggest improvements to products and services.
-Participate in team meetings and training sessions to stay updated on products and processes.
-Assist in the development and implementation of customer agreement and procedures.
-Fully supporting all TEOA initiatives according Star Level requirements and supporting continuous improvement projects with active participation.
-Participate in all kinds of team initiatives/programs
**Desired Candidate Profile:**
QUALIFICATIONS / EXPERIENCE:
-Any Bachelor's/ Business degrees or equivalent experience
-1-3 years of experience in Order Management.
-Supply Chain experience.
SKILLS AND COMPETNCES:
-Manage full order lifecycle for high-value automotive accounts.
-Resolve complex customer issues with minimal delivery impact.
-Act as primary escalation points for urgent service recoveries.
-Oversee customer service across multiple sites or countries.
-Build strong relationships with senior and operational customer contacts.
-Deep knowledge of all Order-to-Cash process steps.
-Collaborate with planners, logistics, quality, and sales to remove bottlenecks.
-Analyze service performance data to address root causes.
-Monitor and ensure compliance with SLAs and KPIs.
-Mentor and coach junior CSRs and supervisors.
-Lead continuous improvement initiatives in customer service.
-Drive adoption of automation tools for faster, accurate order processing.
-Deliver proactive updates to customers on orders and issues.
-Identify and mitigate potential service disruptions early.
-Balance exceptional service delivery with cost efficiency.
**Competencies**
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
**ABOUT TE CONNECTIVITY**
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at and on LinkedIn ( ,Facebook ( ,WeChat, ( Instagram andX (formerly Twitter). ( TE CONNECTIVITY OFFERS:**
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!
+ Unlimited contract opportunity
+ Pleasant working environment fostering teamwork
+ Open and dynamic company culture
+ Extensive training initiatives and growth opportunities
+ Competitive salary package
+ Comprehensive benefits including Group insurance, Hospitalization insurance, Meal vouchers etc.
+ Convenient location at E40 and E403 motorway intersection
+ Join a certified "TOP EMPLOYER" in a modern "FACTORY OF THE FUTURE"
**IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD**
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity **never requests payment or fees** from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come **only from** **actual** **email addresses ending in @te.com** . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.
**Job Locations:**
Doraisanipalya, J.P Nagar, 4th Phase, Bannerghatta Road
Bangalore, Karnātaka
India
Posting City: Bangalore
Job Country: India
Travel Required: Less than 10%
Requisition ID:
Workplace Type: Onsite
External Careers Page: Customer Service
TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.

**Work Schedule**
Third Shift (Nights)
**Environmental Conditions**
Office
**Job Description**
**About Thermo Fisher Scientific**
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
**About the Global Commercial Operations Center**
At Thermo Fisher Scientific, we are committed to being a company that creates innovative solutions across the range of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Global Commercial Operations organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is important to our success.
The Bangalore Global Commercial Operations Center operates across three shifts, supporting critical back-office activities for the Global Commercial Operations organization. Together, these teams provide five-day-a-week operational coverage and play a pivotal role in helping us deliver on our commitments to quality, innovation, and customer support. This position is part of the third shift, supporting global business operations and ensuring continuity across multiple time zones.
**What We Do**
+ Support the quote-to-cash process for parts, consumables, and time and material orders, including quote creation, RMA processing, and invoice creation. This also includes exception handling in the form of credit rebills, and invoice and RMA corrections as needed.
+ Manage the end-to-end service call creation including pre-sales, pre-install, install accessory and main system, technical deviation authority calls, de-installs, refurbishments, and warranty activities.
+ Support EM and VDS license management, including support of new and renewal software licenses.
+ Execute invoice and portal management to support start-to-end billing.
+ Maintain master data through Install Base (ISB) requests and data cleanup and validation, ensuring accuracy, compliance, and timely updates across systems.
+ Support post installation entitlements, including standard warranty extensions as well as sold with system (SWS) or additional warranty contract creation.
+ Serve as a central coordination point for service inquiries for Point-of-Sale orders, Certificate of Acceptance (COA) and Warranty Commencement Report (WCR) processing, Rapid registration support, end of service letter support, and evaluation/loan contract creation.
+ Provide enhanced sales support, including CRM changes, CRM approval submissions, obtain non-standard request (NSR) approvals, and Free of Charge (FOC) support.
+ Contribute to continuous improvement, including documentation, training, system testing, and participation in PPI initiatives.
**Experience and skills required (Keys to success):**
+ Possess expert understanding of customer service environment, including quote-to-order and order-to-cash processes, with the ability to manage multiple priorities, identify customer, operational, or revenue risk and communicate potential exposures effectively and efficiently to company decision makers.
+ Demonstrates sound judgment in balancing business and commercial needs, business priorities, and potential risks/exposures to customer requests.
+ Maintains a quality-first mindset with keen sense of end-to-end ownership, and strong attention to detail and follow-through in daily work.
+ Highly detail oriented with a strong commitment to integrity, intensity, innovation, and involvement; consistently leads by example through professional behavior and high-quality work.
+ Demonstrates passion and accountability for achieving both department and individual performance goals.
+ Maintains strong professional relationships with team members, customers, and others within the company, working effectively across cultures, functions, and regions to achieve business objectives.
+ Manage daily tasks, cases, and customer requests promptly, accurately, with exceptional care and follow-through.
+ Supports smooth workflow handoffs between the team and the GCO regional subject matter experts by ensuring communication is complete and accurate.
+ Proactively identifies process gaps, recurring issues, or opportunities for improvement, providing support for process documentation review and testing as needed.
+ Back-up support for supervisor as needed, as well as providing guidance / coaching other team members on complex case handling and exception support.
**Job requirements**
+ Bachelor's degree or 5+ years equivalent experience in customer service, service operation, business administration, or a related customer-facing environment.
+ Quote-to-order and order-to-cash experience required.
+ Minimum B2 proficiency in French or German, with the ability to communicate verbally and in writing clearly, accurately, and professionally across regional and multicultural stakeholders.
+ Advanced English proficiency, both written and verbal, including managing conflict, managing difficult conversations, and interpreting and responding accurately to informal, abbreviated, or ambiguous communications.
+ Expert organizational and time management skills with ability to multi-task effectively, and work within tight schedules and under pressure, independently and as part of a team.
+ Proficient interpersonal skills with a collaborative / integrative style of working to reach common goals and objectives.
+ Proven ability to consistently meet or exceed performance metrics and service level agreements while delivering high-quality customer support.
+ Strong customer orientation with demonstrated ability to manage complex customer requirements, escalations, and non-standard requests professionally.
+ Ability to support knowledge sharing, onboarding, or training for team members by applying effective communication, collaboration, and technical process knowledge.
+ Demonstrated ability to support process improvement initiatives and identify opportunities to improve efficiency or customer experience.
+ Demonstrated flexibility in supporting assigned duties, schedules, and changing business priorities.
+ Advanced proficiency with ERP systems such as QAD, CRM tools such as Microsoft Dynamics 365, and Microsoft Office applications including Outlook, Excel, Word, and PowerPoint.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Customer Service Rep
Job Description
**Primary Responsibilities:**
**ROLE &** **RESPONSIBILITIES**
+ Supporting in an administrative/reporting function providing information and support internally and externally.
+ Focus on support to enable sales to focus on design and customer facing activities. Coordinates with sales team members to ensure goals/ KPIs are met.
+ Supporting escalation coordination as first level point for customer escalation coordinating for both ROM and regional AA with the distributor. Communicates proactively internal escalation and short-term supply changes with the distributor. Coordinates the escalation as required with resolutions and logistical tracking with the central CSR team
+ Understands changes in demand to support forecast / backlog alignment with CAM. Supports required backlog adjustments in alignment with Asset Management. Connects Quote and Registration details to backlog coverage.
+ Sample Support - ordering, tracking and follow up
+ Support on distribution related projects, demand/ supply transfer / stock rotations etc.
+ Supports Distribution Asset Review Meetings and presentations, presenting regular data on supply / demand and process improvements.
+ Maintain in/out stock history and participate in Internal Audits related to the in/out stocks.
+ Assist the sales team in processing customer orders and follow-ups to ensure timely delivery.
+ Support and coordinate the Quote to Cash process, including preparing and managing quotations, order entry, pricing validation, and invoicing.
+ Coordinate with internal departments such as procurement, logistics, finance, and credit control to ensure seamless order fulfillment and payment collection.
+ Maintain accurate records of customer interactions, sales orders, quotes, and payment status.
+ Respond to customer inquiries regarding product availability, pricing, quotations, delivery schedules, and billing.
+ Prepare sales reports and documentation as required by the sales management team.
+ Support in organizing sales meetings, presentations, and events.
+ Collaborate with the marketing team to provide feedback on customer needs and market trends.
+ Learn and stay updated on semiconductor product lines, industry trends, and company processes related to Quote to Cash.
Qualifications
+ Bachelor's Degree in business, Engineering, marketing, finance or similar field.
+ 3+ years of hands-on experience in customer service, sales support, or similar role.
+ Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
+ Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
+ Strong analytic and quantitative skills, ability to determine trends and propose solutions.
+ Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
+ Must be able to work independently and with strong problem-solving skills.
+ Strong MS Excel skills along with other MS Office products.
+ Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
Company Description
Renesas Electronics is a dynamic, multi-cultural tech company where employees can learn, mentor and thrive. We are developing technologies for the latest advances in mobile computing, secured connected devices, autonomous driving, smart homes and factories and more. Our solutions are at the heart of products developed by the major innovators around the world. Join us and be part of what's next in electronics. For more information about Renesas, please visitJobs @ Renesas ( .
Our Customer Service Team is looking for a talented graduate in business, marketing, finance or similar field to join our team as a DCSR in our (India) office. The successful candidate will work directly with the Sales/Channel Partners and a multinational team of Customer Service Operators worldwide.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose ' **To Make Our Lives Easier** .' As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow, ' **To Make Our Lives Easier** .'
At Renesas, you can:
+ **Launch and advance your career** in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
+ **Make a real impact** by developing innovative products and solutions to meet our global customers' evolving needs and help make people's lives easier, safe and secure.
+ **Maximize your performance and wellbeing** in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark?
Join Renesas. Let's **Shape the Future** together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement ( .
1. **Department** Manufacturing
2. **Location** Bengaluru
3. **Remote** No
Requisition ID
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