19 jobs in InfoBeans
Service Desk Analyst
Posted today
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Job Description
• Provide 1st level support for French or Spanish speaking customers. English also required
• Respond to user requests by telephone/email/chat/Service Management tool (Global Service Now) in a professional manner, to ensure users receive a timely service and Service Levels are met
• Obtain initial call information and create service records in Service Management tool
•To maintain balance between the qualitative and quantitative aspects of own work
• Ability to plan, schedule and monitor own work within a limited time horizon
• To improve own performance in a rapidly changing environment (constantly increasing complexity and volume of tasks, necessity of continuous training)
• Carrying out “FCR” (First Call Resolution) on Incident tickets following the agreed work instructions.
• Within the operating guidelines decides which Incident tickets to escalate
• Monitor progress of requests for support and ensures users and other interested parties are kept informed.
• Translates spoken and written requests from one language into another.
• To prioritize user requests considering the business impact and ensure agreed Service Levels are met
• Monitor progress of requests for support and ensures users and other interested parties are kept informed
• To update databases with changes and status of each service request, according to agreed standards
• Follow procedures for escalation and urgent requests.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures
• Help users via first line technical support, troubleshoot computer/ application/ related IT problems.
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Quality Assurance Manager
Posted today
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Job Description
- Minimum 15 years of experience in Quality Assurance
- Proven experience in a QA Manager role, with a strong understanding of the end-to-end Quality Lifecycle
- Demonstrated experience in leading and managing teams of at least 50 members, including distributed/global teams
- Strong experience in defining and driving QA strategy, governance, and best practices across programs
- Hands-on experience with test automation frameworks, including UI, API, and performance testing
- Experience in CI/CD integration and implementing shift-left and shift-right testing practices
- Strong understanding of Agile, DevOps, and modern engineering practices
- Preferred base location is Indore. The person should be working from the office.
- Exposure of AI led development will be a differentiator
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Servicenow IRM Developer
Posted today
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Job Description
What will your role look like?
- Configure and implement ServiceNow Integrated Risk Management (IRM) solutions with a focus on Policy & Compliance.
- Perform initial setup, configuration, and customization of IRM modules based on business requirements.
- Configure entity scoping, controls, control objectives, and compliance frameworks aligned with organizational governance models.
- Import and manage custom controls, compliance documents, and governance artifacts within the IRM platform.
- Customize and enhance out-of-the-box reports, dashboards, and workflows to meet compliance and reporting needs.
- Collaborate with architects, business analysts, and stakeholders to design scalable and compliant solutions.
- Support testing, UAT, deployment activities, and provide documentation and knowledge transfer.
Why you will love this role
- Opportunity to work on enterprise-scale Governance, Risk, and Compliance (GRC) initiatives.
- Exposure to complex compliance frameworks and regulatory requirements.
- Collaborate with cross-functional teams and industry experts to build impactful risk management solutions.
- Work on cutting-edge ServiceNow IRM implementations that drive business governance and compliance excellence.
We would like you to bring along
Must-Have Skills
- Strong experience with ServiceNow IRM / GRC implementations.
- Hands-on expertise in Policy & Compliance modules.
- Deep understanding of ServiceNow GRC Architecture and Entity Scoping.
- Experience customizing Controls, Control Objectives, and compliance frameworks.
- Proficiency in ServiceNow scripting including:
- Business Rules
- Client Scripts
- Script Includes
- Experience in configuring reports, dashboards, and workflows within ServiceNow.
- Strong stakeholder management and requirement-gathering skills.
Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow IRM / GRC Certification
Good-to-have skills
- Experience with Governance, Risk, and Compliance transformation programs.
- Knowledge of regulatory frameworks and audit processes.
- Exposure to ServiceNow platform integrations and automation.
- Experience working in Agile delivery environments.
- Strong documentation and knowledge transfer capabilities.
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Siebel Administrator
Posted today
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Job Description
- Experience on Siebel installation on Windows and Linux
- Experience on Siebel upgrade to latest version (e.g., IP17 and later versions)
- Experience on Siebel Gateway clustering, multimode AI load balancing, etc.
- Experience on Siebel performance tuning of server, AOM, AI, Gateway, Tomcat, etc.
- Experience on troubleshooting EAI component crashes and analyzing crashes, FDR, and component log files
- Knowledge of system administration activities such as configuring application components and parameters
- Experience in troubleshooting component crashes, SSO, LDAP setup to AD, and related issues
- Good overall troubleshooting skills
- Automation of regular administrative tasks
- Preferable experience on WLS/BIP/OAS/OAP installation, upgrade, and integration with Siebel
- Experience on DR setup and testing
- Experience on managing Siebel on OCI (or any cloud) is preferable
- Monitor system performance and manage administration of Siebel environments
- Basic experience in Oracle database administration
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CX - Sales - Fusion Sales Technical Consultant
Posted today
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Job Summary
We are looking for an experienced Oracle Fusion CX Consultant with strong techno-functional expertise in Oracle Fusion Sales & Service, including VBS and Redwood UI. The ideal candidate should have hands-on experience in implementation, customization, integrations, and solution design across Oracle CX products.
Key Responsibilities
- Implement and support Oracle Fusion Sales, Service, or Subscription Management solutions.
- Analyze current systems, business processes, and data to identify enhancement opportunities and new requirements.
- Propose, design, and deliver optimal solutions for customization, extensions, and integrations on Oracle CX products.
- Perform functional configurations and customization activities across Oracle Fusion applications.
- Develop unit test scripts and coordinate User Acceptance Testing (UAT) with clients.
- Work closely with business stakeholders and technical teams to ensure successful project delivery.
- Lead solution discussions, provide recommendations, and manage client expectations effectively.
Required Skills & Expertise
Oracle Fusion CX
Experience in at least one or more of the following:
- Fusion Sales
- Fusion Service
- Subscription Management
- VBS (Visual Builder Studio)
- Redwood UI
Functional & Technical Skills
Hands-on experience in:
- Custom Objects
- Groovy Scripting
- Assignment Manager
- Workflows & Triggers
- Email Alerts
- Data Migration
- OTBI Analytics
- Customization & Extensions
- Oracle CX Integrations
General Skills
- Strong functional and techno-functional knowledge
- Excellent communication and presentation skills
- Strong client handling and stakeholder management skills
- Ability to lead solution design and architecture discussions
- Strong analytical and problem-solving abilities
- Ability to understand interdependencies and provide broader business solutions
Preferred Candidate Profile
- Experience working in implementation and support projects
- Ability to work independently and lead customer discussions
- Strong understanding of Oracle Fusion CX best practices
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Oracle Fusion HCM functional Consultant
Posted today
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Job Description
What will your role look like
• Lead functional implementation and support activities for Oracle Fusion HCM modules across enterprise environments.
• Drive end-to-end implementation for Core HR, Absences, and ESS & MSS modules.
• Perform business process analysis, requirement gathering, and translate them into effective Oracle Fusion HCM solutions.
• Configure and support Oracle Fusion HCM modules based on business requirements.
• Collaborate with stakeholders, business users, and technical teams to ensure successful solution delivery.
• Write and manage Fast Formulas to support complex HR business requirements.
• Participate in solution design discussions, testing, and deployment activities during implementation cycles.
• Ensure proper documentation and adherence to AIM and OUM implementation methodologies.
Why you will love this role
• Opportunity to lead enterprise-scale Oracle Fusion HCM implementations
.• Work closely with global stakeholders and HR leadership teams
.• Exposure to strategic HR transformation initiatives using Oracle Fusion technologies
.• Opportunity to drive best practices in HR process automation and optimization
.
We would like you to bring along
• Minimum 12+ years of overall experience with at least 7+ years of experience in Oracle Fusion or Oracle E-Business HCM modules
• Minimum 4 implementation experiences as an Oracle Fusion HCM Functional Consultant
• Strong experience in business process analysis, requirement definition, and solution design within Oracle Fusion HCM
• Hands-on experience in end-to-end implementation of Core HR, Absences, and ESS & MSS modules
• Experience writing and configuring Fast Formulas
• Strong understanding of AIM and OUM implementation processes, phases, and documentation
• Excellent communication and presentation skills
Good-to-have skills
• Experience with Fusion Time and Labor
• Experience with Fusion Compensation and Benefits modules.
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Servicenow Technical Architect
Posted today
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Job Description
Role Overview
The ServiceNow Technical Architect is responsible for the overall technical design, architecture, and governance of the enterprise ServiceNow platform. In this role, you will bridge the gap between business requirements and technical execution, designing scalable, secure, and high-performing solutions that align with ServiceNow best practices. You will serve as the primary technical advisor to stakeholders, establish engineering standards, lead complex integrations, and mentor a team of developers and administrators to maximize the ROI of our ServiceNow investment.
Key Responsibilities
1. Solution Design & Architecture
- Lead the architectural design and roadmap for the enterprise ServiceNow platform, ensuring scalability, security, and platform health.
- Translate complex functional business requirements into robust technical specifications, definitions, and high-level designs.
- Evaluate new features and capabilities in upcoming ServiceNow releases and formulate upgrade/migration strategies.
2. Technical Leadership & Governance
- Establish and champion platform governance, coding standards, code-review processes, and technical debt mitigation protocols.
- Provide technical oversight and guidance to developers, administrators, and business analysts throughout the Software Development Life Cycle (SDLC).
3. Integration & Automation
- Architect and configure complex, secure, multi-system integrations using IntegrationH ub, Flow Design er, REST/SOAP APIs, and MID Server configurations.
- Design instance-to-instance architectures or cross-company service delivery models (e.g., via ServiceBrid ge or custom spokes) if required.
Required Qualifications & Skills Experience
- Total IT Experie nce: 10+ years of experience in enterprise software development, system integration, and software architecture.
- ServiceNow Experie nce: 8+ years of dedicated experience specifically as a ServiceNow Technical Architect or Senior Technical Lead.
- Proven track record of architecting and delivering multiple large-scale, multi-module ServiceNow implementations.
Technical Competencies
- Platform Deep- Dive: Comprehensive technical knowledge across multiple ServiceNow workflows (IT Workflows, Employee Workflows, Customer Workflows, Creator Workflows).
- Scripting & Web Tech: Advanced proficiency in JavaScript, GlideScript, HTML, CSS, Angular JS, JSON, and web server.
- Core Platform Architec ture: Expert understanding of Business Rules, Script Includes, UI Actions, Client Scripts, ACLs, and UI Builder/Next Experience)
- Framew orks: Solid understanding of enterprise architecture frameworks and ITIL processes.
Soft
- Excellent consultative, presentation, and stakeholder-management skills.
- Strong mentorship qualities with a history of upskilling junior and mid-level development talent.
Preferred Certification
- ServiceNow Certified System Administrator
- (CSA)ServiceNow Certified Application Developer
- (CAD)ServiceNow Certified Technical Architect (CTA) or Certified Master Architect
- (CMA)ServiceNow Certified Implementation Specialist (CIS) in one or more tracks (e.g., ITSM, ITOM, HRSD, SPM, IRM/GRC).
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Hyperion Administrator
Posted today
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Job Description
Job Description:
Roles and resposibilities:
- Experience in installation and configuration of the Hyperion suite (11.1.2.x and 11.2.x) on both Linux and Windows environments.
- Proven experience in migration and upgrade of Hyperion application environments.
- Expertise in setting up disaster recovery for the Hyperion application stack.
- Hands-on involvement in implementation, upgrade, and migration projects.
- Experience in refreshing or cloning environments.
- Strong understanding of Hyperion backup and recovery methodologies.
- Extensive experience in analysis, design, implementation, maintenance, and support using the Hyperion Suite 11.x.
- Proficiency in migrating DRM applications across versions, including creating/modifying exports, properties, and performing admin tasks.
- Skilled in troubleshooting installation and technical infrastructure issues across components like Essbase, Planning, FDMEE, DRM, ODI, FR, and Web Analysis.
- Solid technical expertise in the Hyperion Suite (11.2.x and 11.1.2.x), including configuration, metadata design, integration, and performance tuning.
- Strong knowledge of EPM troubleshooting, tuning, DR testing, patch testing, backup and restore, and integration testing.
- Proficiency in documentation preparation throughout the deployment lifecycle.
- Capability to monitor system performance and manage Hyperion services administration.
- Basic experience in Oracle Database Administration.
- Exposure to OCI Cloud Migrations and OCI Foundation Certification.
Level of Experience:
- Minimum 8 years of relevant experience in Hyperion Administration
Other Skills:
- Strong written and verbal communication skills to independently manage customer interactions face-to-face.
- Willingness to work in a 24x7 shift environment.
- Ready to travel to customer offices as required.
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EPM Implementation Lead
Posted today
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Job Description
About the Company
This position is responsible for the design and development of Oracle Financial Consolidation and Close Cloud (FCCS). This position will collaborate with various technical experts within our organization to implement technologies within our Enterprise Performance Management (EPM) system. This position will provide best-fit architectural solutions for new initiatives; assist in defining scope and sizing of work; and anchor Proof of Concept developments. This position will provide solution architecture for the business problem, platform integration with third-party services, and designing and developing complex features for clients‘ business needs.
About the Role
This position is responsible for the design and development of Oracle Financial Consolidation and Close Cloud (FCCS).
Responsibilities
- Function as applications design architect/Lead for Oracle FCCS
- Application design point of contact for FCCS Analyst Teams
- Provide solutions to existing architecture design on the current system
- Collaborate effectively with other groups
Qualifications
- EPM Experience: 7+ Years
- Experience in implementation of EPM Cloud with strong application development process; experience on FCCS/HFM and good knowledge on consolidation process
- Experience in requirement gathering & solution design
- Desired functional knowledge (understanding of Income Statement, Balance Sheet, different methods of consolidation and their calculations and disclosure in financial statements)
- Sound functional knowledge in Finance/Accounting/General Ledger/Sub-ledgers
- Sound knowledge on Financial Reports and SmartView Reports
- Good communication skills
- Travel readiness
Required Skills
- Experience in implementation of EPM Cloud
- Strong application development process
- Good communication skills
Preferred Skills
- Sound functional knowledge in Finance/Accounting/General Ledger/Sub-ledgers
- Desired functional knowledge of financial statements
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Service Desk Analyst
Posted 1 day ago
Job Viewed
Job Description
• Provide 1st level support for French or Spanish speaking customers. English also required
• Respond to user requests by telephone/email/chat/Service Management tool (Global Service Now) in a professional manner, to ensure users receive a timely service and Service Levels are met
• Obtain initial call information and create service records in Service Management tool
•To maintain balance between the qualitative and quantitative aspects of own work
• Ability to plan, schedule and monitor own work within a limited time horizon
• To improve own performance in a rapidly changing environment (constantly increasing complexity and volume of tasks, necessity of continuous training)
• Carrying out “FCR” (First Call Resolution) on Incident tickets following the agreed work instructions.
• Within the operating guidelines decides which Incident tickets to escalate
• Monitor progress of requests for support and ensures users and other interested parties are kept informed.
• Translates spoken and written requests from one language into another.
• To prioritize user requests considering the business impact and ensure agreed Service Levels are met
• Monitor progress of requests for support and ensures users and other interested parties are kept informed
• To update databases with changes and status of each service request, according to agreed standards
• Follow procedures for escalation and urgent requests.
• Ensures all work is carried out and documented in accordance with required standards, methods and procedures
• Help users via first line technical support, troubleshoot computer/ application/ related IT problems.
Is this job a match or a miss?